Avaya 518-100-701 User Manual

PARTNER

®

Messaging System

Logging
In

User's Guide

518-100-701
Issue 2
May 2003

1: Choose an option:

If you are at an internal extension, go to Step 2.
If you are at an external telephone, call in on a line
answered by PARTNER Messaging Automated Attendant or
Call Answer Service, and press when you hear the
menu or greeting. Skip to Step 3.

2: Dial the PARTNER Messaging extension, , to

access the Voice Messaging system.

3: Choose an option:

If you are at your own extension, press .
If you are at another telephone, enter your extension
number, then press .

4: Enter your Password, then press .

The first time you log in, your Password is not set. Press #
for Step 4, then follow the system prompts to enter your new
Password and record your name.

The system announces the number of new and old
messages in your mailbox.

Getting Started

Options

Hints

After you log in, choose an option.

Press... To...

Change your name or Personal Greeting.
Change your Personal Operator.
Change your Password.
Change Call Answer Mode.

Listen to messages.
Record and send messages.

Access more mailbox options:
Message retrieval order
New message preview
Last heard message

Program Personal Group Lists.
Program Outcalling (if Outcalling

permission is activated for your mailbox).

To transfer to another extension at any time, press ,
then the extension number followed by .
To transfer to another extension using the Directory, press
, then press .

To replay a Voice Messaging menu, press .
To go back to the previous Voice Messaging menu,
press .

To return to the Voice Messaging Activity Menu, press .
To replay message header only, press .
To change message status back to new, press .
(Release 6.0 or later)
To return to previous message, press .
While a message is playing you can:
Press to pause the playback and again to resume
playback.
Press to raise the volume or to lower it.
Press to rewind the message four seconds and play,
or to skip forward four seconds and play.
Press to increase speed or to decrease.
(Release 6.0 or later.)

(Release 6.0 or later.)

(Release 6.0 or later)

Getting Started

Using
Dial Code/
Button
Features

To...
Call Voice Mail Service or programmed

Press...

Intercom

Voice Mail Auto Dial button.

Turn voice mail
coverage on and off

Programmed VMS Cover button.
VMS Coverage is on when the
light is on.

Send calls to your
mailbox without ringing
your extension first

Programmed DND button to turn
it on (and VMS Cover button if
present). If no VMS Cover button
is programmed, Automatic VMS
must be on.

Transfer outside callers
to another user's
mailbox

Feature

or programmed
Voice Mailbox Transfer (VMBox)
button, then dial the extension
number.

Lock your telephone

Feature

or programmed
Station Lock button, then dial
the four-digit code. Reenter the
code.

Record an active call

Programmed Record-a-Call
(RAC) button.

Listen to a caller
leaving a message in
your voice mailbox

Programmed Call Screening
button before the call is
answered by the PARTNER
Messaging System.

NOTE:

In some countries, the Voice Mailbox Transfer code is

Feature

. Also, some systems allow you to use Voice
Mailbox Transfer form a standard phone by pressing
then the extension number. Check with your
System Manager.

Personalizing Your Mailbox

Recording
Your
Name

Recording
or Deleting
a Personal
Greeting

1: Log in to Voice Messaging.
2: Press to change your name recording or greeting.
3: Press to change your name recording.
4: Choose an option:

Press to listen to the current name.
Press to record your name.

5: Record your name, then press .
6: Choose an option:

Press to approve your name.
Press to play back your name.
Press to re-record your name.

You can have up to 6 different Personal Greetings.

HINT:

If the system is set for Bilingual Mode, you can record
your Personal Greeting(s) in both languages. Your
greeting(s) should tell the callers they can press
to hear the Personal Greeting in an alternate language.

1: Log in to Voice Messaging.
2: Press to change your name recording or greeting.
3: Press to change your greeting.

The system announces the current setting(s).

4: Enter the greeting number [1–6].
5: Choose an option:

If the system is set for Monolingual Mode, go to Step 6.

If the system is set for Bilingual Mode, press to
record your greeting in the Primary Language, or press
to record your greeting in the Secondary Language.
Then go to Step 6.

6: Choose an option:

Press to listen to your greeting.
Press to record your greeting.
Press to delete your greeting.

continued...

Personalizing Your Mailbox

Recording
or Deleting
a Personal
Greeting

(continued)

Activating
a Personal
Greeting

7: Record your greeting, then press

8: Choose an option:

Press to approve your greeting.
Go to Step 6 of Activating a Personal Greeting.
Press to play back your greeting.
Press to re-record your greeting.
Press to delete the greeting just recorded.

9: Do one of the following:

If greeting is not already active, go to Step 6 of

Activating a Personal Greeting.

If greeting is currently active, choose one of the
following:

Press to keep current activation setting.
Press to change, then go to Step 6 of

Activating a Personal Greeting.

You can record up to 6 Personal Greetings. Activate the Personal
Greeting you want a caller to hear. You can activate up to 2
Personal Greetings. You can have 1 greeting for internal calls and
1 greeting for external calls, or you can use the same greeting for
both internal and external calls.

1: Log in to Voice Messaging.
2: Press to change your name or greeting.
3: Press to change your greeting.
4: Press to activate a greeting.

.

If a Personal Greeting is not active, the system greeting is
used.

5: Choose an option:

Enter the number of the greeting you want to activate.
Press to activate the system default greeting.

6: Choose an option:

Press to use this greeting for all calls.
Press to use this greeting for internal calls only.
Press to use this greeting for external calls only.
Press if finished.

Personalizing Your Mailbox

Changing
Your
Personal
Operator

Changing
Your
Password

Choosing
Call
Answer
Mode

Your Personal Operator is the person you want to handle
your calls when the caller needs immediate assistance and you are
not available. In your greeting, be sure to mention that callers can
press to reach your Personal Operator or the System Operator.

1: Log in to Voice Messaging.
2: Press to change your Personal Operator.
3: Choose an option:

Enter your Personal Operator's extension, then press .
Press to delete your Personal Operator.
Press

1: Log in to Voice Messaging.
2: Press to change your Password.
3: Enter the new Password, then press .
4: Re-enter the new Password, then press .

Call Answer Mode determines whether or not the system allows
callers to leave a message after listening to your Personal Greeting.
When your mailbox is in Record Mode, callers can leave a message;
when it is in Answer-Only Mode, they cannot. Auto-Copy Mode
(Release 6.0 or later) allows you to designate that a copy of all
messages left in your mailbox also be left in another mailbox. The
caller leaving the message is not aware of this unless you explain
it in your Personal Greeting. Private messages are not copied to
the other mailbox.

1: Log in to Voice Messaging.
2: Press to change Call Answer Mode.
3: Choose an option:

Press for Record Mode.
Press for Answer-Only Mode.
Press for Auto-Copy Mode. Then do one of the following:
Enter destination extension, then press .

If mailbox is already in Auto-Copy Mode, do one of the following:
Press to keep current destination.
To change current destination, enter new destination
extension, then press .

if finished.

The Call Answer Mode of the destination mailbox must be set to
Record Mode in order for Auto-Copy to work.