Avaya 4621SW, 4610SW User Manual
Avaya one-X™ Quick Edition
Release 2.0.0
Telephone User Guide
16-600795
Release 2.0.0
July 2006
Issue 2
© 2006 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the infor mation in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.
For full legal page information, please see the complete document, A vaya
Legal Page for Software Documentation, Document number 03-600758.
To locate this document on the website, simply go to
http://support.avaya.com/QuickEdition
in the search box.
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agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
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or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.
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Warranty
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agreement to establish the terms of the limited warran ty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
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Copyright
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questions about your product. The support telephone number
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Software License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S
ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL
LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/
IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST
RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN
(10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of capacity for
which the license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the Documentation or other
materials available to End User. For purposes of this Software License, the
following capitalized terms shall have the meanings set forth herein:
“Designated Processor” means a single stand-alone computing device.
“Software” means the computer programs in object code, orig inally lice nsed by
Avaya and ultimately utilized by End User, whether as stand- alone Prod uct s or
pre-installed on hardware. "Product(s)" means the combination of hardware
and Software comprising the Avaya one-X Quick Edition product line.
License Type(s):
(a) Designated System(s) License (DS). End User may install and use each
copy of the Software on only one Designated Processor, unless a different
number of Designated Processors is indicated in the Documentation or other
materials available to End User. Avaya may require the Designated
Processor(s) to be identified by type, serial number, feature key, location or
other specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.
(b) Shrinkwrap License (SR). With respect to Software that contains elements
provided by third party suppliers, End user may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickwrap” license accompanying or
and search for the document number
(“GENERAL LICENSE TERMS”).
applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap
License will be available from Avaya upon End User’s request.
Third-party Components
Certain software programs or portions thereof included in the Product may
contain software distributed under third party agreements (“Third Party
Components”), which may contain terms that expand or limit rights to use
certain portions of the Product (“Third Party Terms”). Information identifying
Third Party Components and the Third Party Terms that apply to them is
available on Avaya’s web site at:
http://support.avaya.com/ThirdPartyLicense/
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
one-X Quick Edition Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 1: Introducing Your Quick Edition IP Telephone. . . . . . . . . . . . . . . . . . . 11
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone Buttons and Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Interpreting Ringer and Feedback Tones . . . . . . . . . . . . . . . . . . . . . . . . . 17
Interpreting Display Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessing Telephone Applications and Options . . . . . . . . . . . . . . . . . . . . . 19
Call Park-Retrieve Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Directory Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Voicemail Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Log Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessing Telephone Options using a Web Browser . . . . . . . . . . . . . . 21
Chapter 2: Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Growing Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Important Networking Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Pre-installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installing the Quick Edition IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 26
A Word about Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 3: Using Your Quick Edition IP Telephone . . . . . . . . . . . . . . . . . . . . . . 35
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Initiating a Call Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Making a Call using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . 36
Making an Announcement using the Paging Feature. . . . . . . . . . . . . . . . . 37
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 3
Contents
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Putting a Call on Hold while You Make a Second Call . . . . . . . . . . . . . . . . 38
Putting a Call on Hold while You Answer a Second Call . . . . . . . . . . . . . . . 39
Setting up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Muting the Active Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 4: Using the Call Park-Retrieve Application . . . . . . . . . . . . . . . . . . . . . 43
Parking and Retrieving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 5: Redirecting Calls through Call Forwarding . . . . . . . . . . . . . . . . . . . . 47
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 6: Using Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Working with Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Adding an Entry to Your Personal Directory . . . . . . . . . . . . . . . . . . . . . . . 52
Viewing Corporate and Personal Directory Entries . . . . . . . . . . . . . . . . . . . . 55
Editing an Entry in Your Personal Directory . . . . . . . . . . . . . . . . . . . . . . . 55
Deleting an Entry from Your Personal Directory . . . . . . . . . . . . . . . . . . . . . 56
Chapter 7: Using the Voicemail Application . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Voicemail Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Retrieving Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Monitoring Incoming Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . 60
Accessing Voicemail Options and Messages from any Telephone . . . . . . . . . . . 60
Chapter 8: Using the Call Log Application. . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Working with the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Making Calls using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Editing Call Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Deleting and Clearing Call Log Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . 65
4 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Contents
Chapter 9: Setting Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Accessing the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Viewing and Modifying User Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Displaying the User Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Setting Password Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Recording and Managing Personalized Voicemail Greetings . . . . . . . . . . . . 72
Recording Your Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Recording a Personalized Greeting . . . . . . . . . . . . . . . . . . . . . . . . 73
Switching from a Personalized Greeting to the Standard Greeting . . . . . . . 74
Setting Up the Zero-Redirect Feature . . . . . . . . . . . . . . . . . . . . . . . 74
Clearing Call Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Editing Your Name in the Corporate Directory . . . . . . . . . . . . . . . . . . . . 77
Choosing a Personalized Ringer Tone. . . . . . . . . . . . . . . . . . . . . . . . . 78
Setting the Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Setting the Contrast Level of the Display Area . . . . . . . . . . . . . . . . . . . . 79
Extending Services to Remote Users through the Teleworker Feature . . . . . . . 79
How the Teleworker Application Works . . . . . . . . . . . . . . . . . . . . . . 80
Configuring the Teleworker Application . . . . . . . . . . . . . . . . . . . . . . 80
Specifying a Teleworker Server Host . . . . . . . . . . . . . . . . . . . . . . . 83
Adding a Teleworker Client to the Network from a Remote Location . . . . . . 84
Enabling/Disabling the Do-Not-Disturb Feature . . . . . . . . . . . . . . . . . . . . . 86
Broadcasting Announcements through Paging . . . . . . . . . . . . . . . . . . . . . 86
Adding and Selecting Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . 87
Making a Call using a Speed Dial Button . . . . . . . . . . . . . . . . . . . . . . . 88
Adding a Speed Dial Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Editing a Speed Dial Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Deleting a Speed Dial Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Viewing Registration Information for Special Features . . . . . . . . . . . . . . . . . 91
Email Notification of Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Web-based System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Teleworker Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Viewing Network Information about Your Telephone . . . . . . . . . . . . . . . . . . . 94
Chapter 10: Web-based Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Logging in to the Web-based User Options Interface . . . . . . . . . . . . . . . . . . 95
Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
5
Contents
Changing Your User Options and Voicemail Passwords . . . . . . . . . . . . . . . . . 100
Options on the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Modifying Call-Forwarding Option Settings . . . . . . . . . . . . . . . . . . . . . . 100
Enabling/Disabling the Do-Not-Disturb Feature . . . . . . . . . . . . . . . . . . . 101
Viewing and Modifying Speed Dial Assignments . . . . . . . . . . . . . . . . . . . 102
Options on the Caller’s Log Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Options on the Terminal Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Options on the Voicemail Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Enabling/Disabling the Zero-Redirect Feature . . . . . . . . . . . . . . . . . . . . 104
Selecting the Language of Voicemail Prompts . . . . . . . . . . . . . . . . . . . . 105
Specifying an Email Address to Receive Voicemail Notifications . . . . . . . . . . 105
Playing an Audio File Attachment . . . . . . . . . . . . . . . . . . . . . . . . . 106
Options on the Teleworker Options Page . . . . . . . . . . . . . . . . . . . . . . . . . 107
User Options Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
6 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
About This Guide
Overview
This guide covers how to install and use your new Quick Edition IP Telephone. A Quick Edition
IP Telephone is simple to use while offering the latest advances in telephony systems. Your
Quick Edition IP Telephone obt ains its operational character istics from the software and settings
on the Telephone. Updates and new features can be downloaded to your Telephone without
needing to replace the Telephone.
The following sections are included in this chapter:
● Intended Audience
● Issue Date
● How to Use This Document
● Document Organization
● Symbolic Conventions
● Typographic Conventions
● one-X Quick Edition Documentation
Intended Audience
This document is intended for people who use Quick Edition IP Telephones. For information
about how to access system-wide options (for example, to set the system date and time), refer
to the Avaya one-X Quick Edition System Administrator Guide.
Issue Date
This document was issued for the first time in March 2006. Issue 2 of the guide was released in
July 2006 with information related to the following new features:
● personalized ringing (see Choosing a Personalized Ringer Tone on page 78),
● call park/retrieve (see Chapter 4: Using the Call Park-Retrieve Application),
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 7
About This Guide
● Voicemail audio file attachment to email (see Email Notification of Voicemail on page 92),
and
● Teleworker Application (see Extending Services to Remote Users through the Teleworker
Feature on page 79).
How to Use This Document
This guide is organized to help you find topics in a logical manner. Read it from start to finish to
get a complete understanding of how to use your Quick Edition IP Telephone, or use the Table
of Contents or Index to locate information specific to a task or function.
Document Organization
This guide contains the following chapters:
Chapter Description
Chapter 1: Introducing Y our Quick Edition IP
Telephone
Chapter 2: Installation Provides instructions for installing your Quick
Chapter 3: Using Your Quick Edition IP
Telephone
Chapter 4: Using the Call Park-Retrieve
Application
Chapter 5: Redirecting Calls through Call
Forwarding
Describes each element on the face of the
Telephone and outlines how to use the buttons
and application softkeys.
Edition IP Telephone.
Describes making calls, receiving calls,
holding calls, setting up call conferences, and
transferring calls.
Describes how to park active calls and retrieve
parke d cal ls.
Describes how to forward calls from your
Quick Edition IP Telephone to the Voicemail
Application, another Quick Edition IP
Telephone on your one-X Quick Edition
network, or an external number.
1 of 2
8 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Symbolic Conventions
Chapter Description
Chapter 6: Using Directories Explains how to view and make calls from the
Corporate directory, and how to create and
work with your own personalized list of
frequently called numbers using a Personal
directory.
Chapter 7: Using the Voicemail Application
Guides you through retrieving, playing, and
monitoring Voicemail messages. Also
describes how to manage Voicemail
messages and change Voicemail options.
Chapter 8: Using the Call Log Application Describes how to view, delete, and make calls
using Call Logs.
Chapter 9: Setting Telephone Options
Explains how to view and specify Telephone
options and user options.
Chapter 10: Web-based Telephone Options Provides an overview of how to view and
change Telephone and user options using a
web browser.
User Options Quick Reference
Contains a summary of User Options menu
items, which can be accessed through the
Options ( ) button on your Quick Edition IP
Telephone.
2 of 2
Symbolic Conventions
Note:
Note: This text precedes additional information about a topic.
Tip:
Tip: This symbol highlights the benefits and capabilities of the product or makes you
aware of alternative methods that can help you increase efficiency.
!
CAUTION:
CAUTION: This symbol calls attention to situations that can result in harm to software, loss of
data, or an interruption to service.
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
9
About This Guide
Typographic Conventions
Convention Description
Document
"Section" Text enclosed in double-quotation marks indicates a reference to a
Italics Italic text indicates the title of another document.
User Options Words shown in bold represent literal elements of the user interfaces.
Underlined text indicates a section or subsection in this document
containing additional information about a topic.
specific chapter or section of another document.
one-X Quick Edition Documentation
Avaya one-X Quick Edition product documentation and additional documentation is available
online at the following URL:
http://support.avaya.com/QuickEdition
For safety information and a quick reference to installing a G10 PSTN gateway, see the Avaya
one-X Quick Edition G10 PSTN Gateway Quick Installation Guide (Document Number
16-600796).
For complete information about installing a G10 PSTN gateway, see the Avaya one-X Quick
Edition G10 PSTN Gateway Installation Guide (Document Number 16-600793).
For safety information, a quick reference to installing Quick Edition IP Telephones, and
telephone stand/wall-mounting instructions, see the Avaya one-X Quick Edition Telephone
Quick Installation Guide (Document Number 16-600797).
For detailed information about how to install and use a Quick Edition IP Telephone, refer to this
guide, the Avaya one-X Quick Edition Telephone User Guide (Document Number 16-600795).
For information about how to access and modify system-wide options including setting the
system date and time, configuring paging zones, administering user groups, and using the
web-based administration interface, see the Avaya one-X Quick Edition System Administrator
Guide (Document Number 16-600794). The Avaya one-X Quick Edition System Administrator
Guide also contains detailed troubleshooting procedures and procedures for configuring G10
PSTN gateways.
For instructions about how to use the Multisite Provisioning Tool to view and update the system
settings of one or more Avaya one-X Quick Edition networks at once, see the Avaya one-X
Quick Edition Multisite Provisioning Tool Guide (Document Number 16-601088).
10 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Chapter 1: Introducing Your Quick Edition
IP Telephone
Introduction
This chapter introduces you to the layout of the Quick Edition IP Telephone. It provides a
description of the main buttons, softkeys, features, and applications, and provides basic
instructions for navigating the display. To start using the basic features of your Telephone right
away, see Chapter 3: Using Your Quick Edition IP Telephone
The following sections are included in this chapter:
● Telephone Features
● Telephone Buttons and Softkeys
● Interpreting Ringer and Feedback Tones
● Interpreting Display Icons
.
● Accessing Telephone Applications and Options
Telephone Features
The Avaya one-X Quick Edition system offers a low-cost, server-less Peer-to-Peer (P2P)
telephony solution for small and medium sized businesses. By eliminating the need for
traditional PBX hardware, the one-X Quick Edition system enables small businesses and
branch offices to enjoy significant savings. Users simply plug the ready-to-use Telephones into
their Local Area Network (LAN), and the system configures itself—all of the Telephones
connected to the same network participate in traffic routing, call handling, and other
network-related processes automatically. As an option, a one-X Quick Edition network can be
equipped with a G10 PSTN gateway to enable access to traditional telephony systems.
Avaya one-X Quick Edition software is embedded in each Quick Edition IP Telephone. By
placing the intelligence in the Telephone and eliminating additional hardware such as call
processing and application servers, installation is simple and start-up costs are minimal.
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 11
Chapter 1: Introducing Your Quick Edition IP Telephone
The embedded software includes the most frequently used telephony f eatures and applications,
including call park-retrieve, voicemail, call conferencing, and an auto-attendant. All you have to
do to install your Telephone is plug it into the same data network used by your Personal
Computers (PCs). All Quick Edition IP Telephones connected to the same one-X Quick Edition
network communicate with each other and initialize a completely operational one-X Quick
Edition system automatically within minutes.
Each Quick Edition IP Telephone has its own software and system backup data, so if one
Telephone fails the others continue to work, providing embedded fail-over and business
continuity. For example, if one of your Quick Edition IP Telephones is broken or disconnected
from the network temporarily, incoming calls continue to be forwarded according to the
Telephone’s call-forwarding rules, and you can collect V oicemail messages from any touch tone
telephone that has access to the one-X Quick Edition network.
Figure 1
shows the face of an Avaya one-X Quick Edition 4621 SW IP Telephone. The diagram
contains numbered “callouts” which identify the features, softkeys, and buttons. If you are
viewing this guide online, you can click any callout to jump to a corresponding description.
Table 1
summarizes the function of each feature and button. For information about the softkeys
and advanced applications included with your Quick Edition IP Telephone, browse through the
remainder of this chapter.
The LCD display area is centered between two vertical banks of Line/Feature buttons. The Line/
Feature buttons, softkeys immediately below the display area, and buttons on the face of the
Telephone provide access to powerful capabilities. In addition, a 4621 SW IP Telephone has an
adjustable stand that moves to optimize your viewing position by means of the button on the top
middle of the Telephone (at the back).
12 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Figure 1: The Avaya one-X Quick Edition 4621 SW IP Telephone
Telephone Features
1
2
3
4
5
7
8
9
10
11
12
13
14
15
3
4
6
16
17
18
19
20
21
Note:
Note: The Avaya one-X Quick Edition 4610 SW IP Telephone has similar features,
softkeys, and buttons.
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
13
Chapter 1: Introducing Your Quick Edition IP Telephone
Table 1: Quick Edition IP Telephone Feature/Button Descriptions
Callout Feature/
Button
1 Message
Waiting
Indicator
2 Display
Area
3 Line/
Feature
Description
When flashing, indicates that you have a Voicemail message waiting.
The information shown varies according to the application/function
currently active. When the Telephone is idle, the top line displays
your extension number and the current date and time. When
someone is calling you, the name and extension number of that
person is displayed
1
. The display area has a certain number of
lines—pressing the Page Right or Page Left ( ) button may display
additional information. The bottom line shows softkey labels for the
current application.
Line/Feature buttons provide a way to initiate and select calls. When
no calls are being processed, any Line/Feature button may assume
application-specific functionality.
A 4610 SW IP Telephone has six Line/Feature buttons, and a 4621
SW IP Telephone has 12 Line/Feature buttons. However, t he number
of active calls that a Telephone can handle simultaneously is limited
to three for 4610 SW IP Telephones, and four for 4621 SW IP
Telephones.
If you have a 4621 SW IP Telephone, use the four Line/Feature
buttons closest to the top of each vertical bank to initiate and select
calls. The Idle icon (see Interpreting Display Icons on page 18
)
shows which Line/Feature buttons you can use.
4 Softkeys Navigate within or start application-specific actions, such as retrieve
a parked call, view the call log, access your Pe rsonal d irectory or th e
Corporate directory, or access voicemail messages.
If you have a 4621 SW IP Telephone, additional softkeys provide
direct access to do-not-disturb and call-forwarding functions.
5 Phone/Exit Exits the current menu and normalizes the display.
6 Options Displays the Main menu for accessing application options.
7 Page Left/
Page Right
When the display area has more than one page of information to
display, these buttons shift the display from one p ag e to the previou s
or next page, respectively.
8 Speaker
Lights steadily when the speakerphone is active.
Indicator
9 Speaker Activates the speakerphone.
1 of 2
14 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Telephone Features
Table 1: Quick Edition IP Telephone Feature/Button Descriptions (continued)
Callout Feature/
Description
Button
10 Headset
Lights steadily when the headset is active.
Indicator
11 Headset With a headset connected, changes audio control from the handset
or speakerphone to the headset.
12 Mute
Indicator
Lights steadily when the handset, headset or speakerphone is
muted.
2
13 Mute Turns off the active speakerphone, handset, or hea dset micro phone,
to prevent the parties who have active connections to your
Telephone from hearing you.
14 Volume
Control
Adjusts the handset, speakerphone, headset, or ringer volume,
depending on which item is in use. When you increase or decrease
the volume, the display area indicates the volume level. The volume
setting is returned to the default setting automatically after the
Telephone has been idle for 30 seconds.
15 Headset
Jack
Provides a port on the bottom rear of the Telephone for connecting a
headset.
2
16 Hold Red button used to place a call on hold.
17 Transfer Transfers a call to another Telephone.
18 Conference Sets up conference calls with more than one other person.
19 Drop Ends a conference call (drops all parties).
20 Redial Displays a list of all of the dialed numbers recorded in the Call Log.
21 Dialpad Standard 12-button numeric dialpad for dialing telephone numbers.
2 of 2
1. Caller ID information usually arrives between the first and second ring. Let the Telephone ring at least once
before answering. If external callers are not identified on the display, make sure you subscribe to "Caller ID"
services from your local telephone company. "Caller ID" services may have different names in your
area—contact your local telephone company for details.
2. The headset jack is compatible with a large number of headsets, the recommended M12LUCM modular
base unit, or the HIP-1 headset adapter. Noise canceling headsets are recommended.
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
15
Chapter 1: Introducing Your Quick Edition IP Telephone
Telephone Buttons and Softkeys
Your Quick Edition IP Telephone has Feature buttons, Line/Feature buttons, and softkeys to
help you operate the Telephone and work with its applications. While reviewing this section, see
Figure 1: The Avaya one-X Quick Edition 4621 SW IP Telephone
The Feature buttons are located on the face of the Telephone. An icon is printed on each button
to indicate the function of the button. To activate the feature associated with a telephone button,
press the button:
● Options ( )
● Hold ( )
● Transfer ( )
● Conference ( )
● Drop ( )
● Redial ( )
on page 13.
● Phone/Exit ( )
● Speaker ( )
● Headset ( )
● Mute ( )
The Page Left and Page Right ( ) buttons between the Phone/Exit and Options buttons are
also considered Feature buttons. Use the Page Right button to move forward and the Page Left
button to move backward through the display area when more than one page of menu items is
available for display.
Line/Feature ( ) buttons are presented in vertical columns on both sides of the display area.
These buttons are associated with call appearances and other call-related features. Line/
Feature buttons may also serve as application-specific buttons in the Call Log or other
applications. For example, pressing a Line/Feature button in the Call Log Application select s the
corresponding entry.
There are four application softkeys ( ) immediately below the display area. The functions of
these softkeys change, depending on the current status of the Telephone—softkeys reflect the
options available to you within the context of the selected application. For example, if you are
listening to a V oicemail message, the softkeys reflect the options available to you for processing
the Voicemail message. Softkey labels are displayed in the display area above the softkeys,
and they indicate the current function of each softkey. For more information about each
application, see Accessing Telephone Applications and Options on page 19
.
Note:
Note: If you have a 4621 SW IP Telephone, the Line/Feature ( ) buttons at the bottom
of each vertical bank provide direct access to the do-not-disturb function and the
call-forwarding function.
16 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Interpreting Ringer and Feedback Tones
Interpreting Ringer and Feedback Tones
As you become more familiar with your Telephone, you will recognize the various tones that you
hear for incoming calls, or while using the handset or headset. Ringer tones accompany an
incoming call and are heard through the speakerphone. Feedback tones may be heard thr ough
the handset, headset, or speakerphone.
The following table provides an overview of ringer tones.
Ringer Tones Meaning
1 Ring -------- Call from another extension or the Public
Switched Telephone Network (PSTN).
Note:
Note: You can choose a personalized ringer tone for your Telephone. For more
information about the available choices, see Choosing a Personalized Ringer
Tone on page 78.
The following table provides an overview of feedback tones.
Feedback Tones Meaning
Busy --- --- ---
The dialed number is in use.
A low-pitched, rapid tone repeated 60 times
per minute.
On Hold (ring-ping) - -
Your call has been placed on hold.
A short, intermittent, high-pitched tone.
Dial ---------
Dialing can begin.
Continuous dial tone.
Reorder -- -- -- -- -- -Fast busy tone repeated each half-second.
Ringback ---- ---- ---- ----
All PSTN lines connected to a G10 PSTN
gateway are busy.
The dialed number is ringing.
A low-pitched tone repeated 15 times per
minute.
Call Park Alert (ring-ping) - A short, intermittent, high-pitched tone.
A call has been parked and needs to be
retrieved.
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
17
Chapter 1: Introducing Your Quick Edition IP Telephone
Interpreting Display Icons
As you become more familiar with your Telephone, you will recognize the icons on display in the
display area. These icons are associated with the state of a call. The following t able provides an
overview of the most commonly seen icons.
Icon Meaning
Idle. The associated Line/Feature ( ) button can be pressed
to initiate a call.
Engaged. User actions are applied to the call.
HELD On Hold. The connected call has been placed on hold.
Ringing. A call has been forwarded to your phone.
Voicemail. The Voicemail Application is handling the call.
Parked. A call has been parked and is waiting to be retrieved.
In Conference. The call is engaged in a conference call.
18 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Accessing Telephone Applications and Options
Accessing Telephone Applications and Options
Your Quick Edition IP Telephone provides direct access to a number of telephone applications
and other functions through softkeys:
Application/Function Softkey Label
Retrieve a parked call. Retrv
Call forwarding CFwd
Directory Dir
Voicemail VMail
If you have a 4621 SW IP Telephone, the Line/Feature ( ) buttons at the bottom of each
vertical bank provide direct access to the do-not-disturb function (DND softkey) and the Call Log
application (Log softkey).
The Options button ( ) beneath and to the right of the VMail softkey provides access to
user-specific options and system-wide options.
Note:
Note: Some option settings can be viewed and modified using a web browser (see
Accessing Telephone Options using a Web Browser on page 21
).
For general information about these telephone applications and the options you can configure,
see the following sections:
● Enabling/Disabling the Do-Not-Disturb Feature on page 86
● Call Park-Retrieve Application on page 20
● Redirecting Calls through Call Forwarding on page 47
● Directory Application on page 20
● Voicemail Application on page 20
● Call Log Application on page 21
● Telephone Options on page 21
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
19
Chapter 1: Introducing Your Quick Edition IP Telephone
Call Park-Retrieve Application
The Call Park-Retrieve Application (Retrv softkey) lets you put the active call on hold in a
special way so that the call can be retrieved from any other Quick Edition IP Telephone in the
one-X Quick Edition network. You can:
● park the active call,
● if required, use the paging feature to alert someone else to take the call, and
● continue the conversation using a different Quick Edition IP Telephone.
Chapter 4: Using the Call Park-Retrieve Application
retrieve parked calls.
Directory Application
Directories contain records of names and telephone numbers. If groups have been configured
through system options in the web-based administration interface, group names and extensions
may also be displayed in a directory. You can use the entries in your Personal directory or the
Corporate directory to dial outgoing calls quickly. These records can be accessed through the
Directory Application (Dir softkey).
Initially, the Personal directory is empty. You can add records manually, or add existing records
from the Call Log to the Personal directory.
The Corporate directory is maintained automatically. It contains up-to-date contact information
for every Quick Edition IP Telephone making up the one-X Quick Edition network.
To view and select entries from the Corporate directory or work with your Personal directory,
see Chapter 6: Using Directories
Voicemail Application
describes how to park active calls and
.
Use the Voicemail Application (VMail softkey) to view a list of messages, and play, copy, or
delete messages. You have the option to save caller records to your Personal directory or a
Speed Dial button.
You can configure email-notification-of-voicemail settings through system options in the
web-based administration interface. For more information, see the Avaya one-X Quick Edition
System Administrator Guide.
Chapter 7: Using the Voicemail Application
20 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
covers the basic Voicemail functions.
Call Log Application
The Call Log Application (Log softkey) contains two temporary lists of caller information. Up to
100 records are stored. Both lists are updated automatically as calls occur:
● The Incoming list displays the names and numbers of the most recen t incoming calls. The
information in each record depends on the services offered by your service provider.
● The Outgoing list displays the most recent outgoing calls.
You can use the entries in either of these lists to dial outgoing calls quickly.
Because these lists are temporary, you cannot edit the entries in these lists. You can, however,
copy the information contained in these lists to a Speed Dial button (see To copy an entry to a
Speed Dial button from the Call Log on page 89) or to your Personal directory (see To copy an
entry from the Call Log on page 54).
Accessing Telephone Applications and Options
Chapter 8: Using the Call Log Application
call using the Call Log.
Telephone Options
You can change telephone options through the Options ( ) button, which is located below
and to the right of the display area. Using menus displayed through the Options ( ) button,
you can view and/or set certain telephone parameters such as:
● user and system options,
● paging options,
● do-not-disturb settings,
● email forwarding, web-based administration, and/or Teleworker registration information,
● telephone configuration information, and/or
● speed dial entries.
For more information about how to view and/or set these options, see Chapter 9: Setting
Telephone Options.
covers viewing and deleting entries, and making a
Accessing Telephone Options using a Web Browser
If your Quick Edition IP Telephone is connected to the same network as your computer , yo u can
use the web browser on the computer to set certain options. For information about how to view
and change options using a web browser, see Chapter 10: Web-based Telephone Options
To connect your Quick Edition IP Telephone so that it shares a network connection with a
computer, see Chapter 2: Installation
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
.
.
21
Chapter 1: Introducing Your Quick Edition IP Telephone
22 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Chapter 2: Inst allation
Introduction
This chapter provides basic instructions for installing Quick Edition IP Telephones.
The following sections are included in this chapter:
● Network Configuration
● Pre-installation Checklist
● Installing the Quick Edition IP Telephone
● A Word about Extension Numbers
Network Configuration
Figure 2 shows a typical network configuration. A typical configuration consists of a
customer-supplied 10/100 Base-T Ethernet/Fast Ethernet LAN with wall jacks or Ethernet
switches, to which your Quick Edition IP Telephones and G10 PSTN gateway(s) are connected.
In addition, an administration computer may be connected to the LAN to provide web-based
access to user-specific and system-wide settings.
Figure 2: Network Configuration
Local Area Network
Ethernet
Switch
Administration
PSTN
PSTN Gateway
cytbnetc LAO 041206
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 23
Chapter 2: Installation
Tip:
Tip: Your one-X Quick Edition network can be equipped with a G10 PSTN gateway to
enable access to the Public Switched Telephone Network (PSTN) through PSTN
lines supplied by your telephone service provider. For information about how to
install a G10 PSTN gateway, see the Avaya one-X Quick Edition G10 PSTN
Gateway Installation Guide. Install your Quick Edition IP Telephones before you
install any G10 PSTN gateways.
You can use either of the following methods to connect one-X Quick Edition devices to the
Ethernet LAN:
● a direct connection to the LAN—connect the Telephone to the Ethernet LAN through a wall
jack or Ethernet switch
● a shared connection to a computer—the Telephone shares the computer’s connection to
the Ethernet LAN
Procedures for installing one-X Quick Edition devices in a small-office configuration are
provided in this chapter.
Growing Your Network
In a small office, a single network serves the local user community. Users have Quick Edition IP
Telephones and can call each other by dialing an extension number from the Corporate
directory.
PSTN lines may be connected to the network through one or more G10 PSTN gateway(s). To
place external calls to the PSTN, users must dial the 9 prefix before dialing the PSTN number.
External calls are routed via PSTN service provider trunks (PSTN lines).
Calls to and from a SIP (VoIP) network are supported through the SIP internetworking feature.
To place external calls to a SIP network, users must dial the 8 prefix before dialing the number.
External calls are routed via a SIP service provider network (Internet).
There is no absolute limit to the number of devices that can be included in a single one-X Quick
Edition network—a single one-X Quick Edition network may include as many as 50 devices,
provided that the application needs of your user community are low. However, the configuration
and capacity of your LAN may impose practical limitations.
To ensure the best quality of service without needing to optimize network performance, plan on
a maximum of 20 Telephones and G10 PSTN gateways per network segment. Beyond 20
devices, the requirement for more complex telephony applications may increase, and quality of
service may suffer.
24 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Tip:
Tip: If you need to grow your network beyond 20 devices, it is a good idea to have
your network assessed first. You may consider migrating to Avaya IP Office and/
or Avaya Communication Manager.
The Avaya Intelligent Communications portfolio supports enterprises on a migration
path from traditional telephony to IP, SIP, mobile platforms, Web-based services, and
increasingly sophisticated architectures. Avaya Professional Services can help you
manage your migration path.
A single central administration interface, the Multisite Provisioning Tool, is available from the
Avaya Technical Support site to help simplify the tasks of configuring a large number of
individual one-X Quick Edition networks. For example, you can use the Multisite Provisioning
Tool to push software upgrades to the devices making up one or more one-X Quick Edition
networks. For more information, see the Avaya one-X Quick Edition Multisite Provisioning Tool
Guide.
Important Networking Concepts
Network Configuration
Regardless of whether you are creating a new network or adding Telephones to an existing
network, connect the Quick Edition IP Telephones to the same IP network segment. If you have
a complex network, this means:
● The IP addresses of all Quick Edition IP Telephones and G10 PSTN gateways must
belong to the same network address space. Avaya one-X Quick Edition devices assign
themselves IP addresses in the same network address space automatically if the Local
Area Network (LAN) does not include a Dynamic Host Configuration Protocol (DHCP)
server host. Avaya one-X Quick Edition devices try to obtain an IP address from a DHCP
server before they assign themselves IP addresses.
● Unless assigned a static IP address previously, Avaya one-X Quick Edition devices assign
themselves IP addresses each time they are connected to an Ethernet LAN. If you move
devices making up the same one-X Quick Edition network from one LAN to another, they
may assign themselves different IP addresses without disrupting communications between
established network peers.
● Virtual LANs (VLANs) may be defined on an Ethernet switch. If your IP network includes
VLANs, include all of the one-X Quick Edition devices that need to communicate with each
other in the same VLAN. If multiple one-X Quick Edition networks need to be run on the
same IP network segment, ask your LAN administrator to define the required number of
VLANs on the Ethernet switch and assign a single one-X Quick Edition network to each
VLAN.
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
25
Chapter 2: Installation
Pre-installation Checklist
You require the following items to install your Quick Edition IP Telephone. These items are
shipped with the Quick Edition IP Telephone. Verify that the Quick Edition IP Telephone
package includes the following items:
● one Telephone set (includes a telephone stand),
● one Category 5 (Cat5) modular line cord, for connecting the Telephone to an Ethernet LAN
or a PC, and
● the Avaya one-X Quick Edition Telephone Quick Installation Guide.
Installing the Quick Edition IP Telephone
See Figure 3 and Figure 4 for two possible ways to assemble and connect a 4621 SW IP
Telephone. Figure 5
IP Telephone. Choose the assembly that is best for your situation.
and Figure 6 show two possible ways to assemble and connect a 4610 SW
Power is typically supplied to the Telephone by connecting the Cat5 modular line cord to a
802.3af PoE-enabled Ethernet LAN. Option A, shown in Figure 3
and Figure 5, shows a
wall-jack connection, but you could connect the Cat5 modular line cord directly to a
PoE-enabled Ethernet switch. If your Ethernet network does not provide 802.3af-compliant
inline power, you must supply a PoE inline power supp ly such as the A vaya Model 1151B1 (see
Option B shown in Figure 4
!
CAUTION:
CAUTION: The last step in installing the Quick Ed itio n IP Telephone must be applying power.
and Figure 6).
You may optionally connect the Telephone between a computer and the Ethernet LAN—the
Telephone and the computer share the connection. In this case, you must supply a second Cat5
(or better) modular line cord to connect the Telephone to the computer. For more information,
see To share the Telephone LAN connection with a computer on page 33
.
Note:
Note: To assemble and adjust the telephone stand, or wall-mount the Telephone if
required, see the Avaya one-X Quick Edition Telephone Quick Installation Guide.
26 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Installing the Quick Edition IP Telephone
Figure 3: Connection Jacks - 4621SW Option A, LAN is 802.3af PoE Enabled
optional
=
facultatif
optionale
opcional
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
27
Chapter 2: Installation
Figure 4: Connection Jacks - 4621SW Option B, LAN is not 802.3af PoE Enabled
1151B
optional
=
facultatif
optionale
opcional
28 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Installing the Quick Edition IP Telephone
Figure 5: Connection Jacks - 4610SW Option A, LAN is 802.3af PoE Enabled
optional
=
facultatif
optionale
opcional
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
29
Chapter 2: Installation
Figure 6: Connection Jacks - 4610SW Option B, LAN is not 802.3af PoE Enabled
1151B
optional
=
facultatif
optionale
opcional
30 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
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