Avaya 4610SW User Manual
Avaya 4610SW IP Telephone
End User Guide
4610SW IP Telephone End User Guide | 1 | Page
TableofContents
About Your Telephone ........................................................................................................................................... 3
Telephone Diagram .............................................................................................................................. 4
Navigating Application Screens ............................................................................................................................. 5
IP Telephony Applications ..................................................................................................................................... 6
Phone Application ................................................................................................................................ 6
Speed Dial Application ......................................................................................................................... 6
Call Log Application ............................................................................................................................ 7
Web Access Application ........................................................................................................................ 7
IP Telephone Options ........................................................................................................................... 7
Call Appearances .................................................................................................................................................... 8
Entering Characters Using the Dialpad ................................................................................................................... 8
Editing During or After Entry ................................................................................................................................. 8
Name Entry Example .............................................................................................................................................. 9
Conventions ............................................................................................................................................................ 9
Conventions Used in the Procedure Descriptions ....................................................................................... 9
Feature Finder ....................................................................................................................................................... 10
Hold....................................................................................................................................................................... 11
Transfer ................................................................................................................................................................. 12
Call Park................................................................................................................................................................ 12
Call Pickup ............................................................................................................................................................ 12
Conference ............................................................................................................................................................ 13
Call Forwarding All Calls ..................................................................................................................................... 13
Send All Calls ....................................................................................................................................................... 14
Call Log ................................................................................................................................................................ 14
Priority Calling...................................................................................................................................................... 15
Reset Phone ........................................................................................................................................................... 16
Message................................................................................................................................................................. 16
Mute ...................................................................................................................................................................... 16
Speakerphone ........................................................................................................................................................ 16
Speed Dial ............................................................................................................................................................. 17
Redial .................................................................................................................................................................... 19
Tones and Their Meanings.................................................................................................................................... 20
Ringing Tones ................................................................................................................................... 20
Feedback Tones.................................................................................................................................. 20
Interpreting Display Icons..................................................................................................................................... 21
Troubleshooting .................................................................................................................................................... 21
Basic Troubleshooting Chart ............................................................................................................... 21
Troubleshooting IP Telephony Applications .......................................................................................... 22
Glossary ................................................................................................................................................................ 23
Access Codes ........................................................................................................................................................ 24
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About Your Telephone
The 4610SW IP telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest
features and applications. The display area allows up to six application-specific buttons to be presented and labeled at one time.
Additionally, six Line/Feature buttons and four softkeys provide access to powerful capabilities such as:
• call server-based features,
• speed dialing,
• a Call Log, and
• a WML (Wireless Markup Language, a web development protocol) browser.
•
The WML browser provides access to websites tailored specifically for devices with smaller display screens like cell phones and
Personal Data Assistants.
In addition to these features and applications, the IP telephone provides a robust menu of options to customize your phone
preferences.
Your IP telephone's display area coincides with how your System Administrator sets up the Line/Feature buttons. On the
phone itself, these features provide ease of use and flexibility:
• 4 softkeys (which assist you in using the IP telephone's applications and features)
• 14 standard (labeled) buttons (which assist in IP telephone operation and call handling)
• a built-in, two-way speakerphone
•
You can also attach the IP telephone to an adjustable stand, to optimize your viewing position.
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Telephone Diagram
This diagram illustrates the face of the IP telephone, and contains numbered "callouts" which identify the phone's primary
features and buttons.
1. Message Waiting Lamp
- When lit, indicates you have a message waiting on your voice messaging system. This
indicator can also be optioned to flash for incoming calls.
2. Display - When the phone is idle, the top area displays the current date and time. When someone is calling you, the
name/phone number of that person displays in the top area. The display has five lines. Three lines are devoted to the
current application. One line shows softkey labels for the current application, and the top line shows Help and other
procedural messages. Four grayscale colors indicate phone/application activity.
3. Line/Feature buttons
- Six Line/Feature buttons provide both call appearances (lines for incoming and outgoing
calls) and application-specific functionality -- other call-related features that are provided with your telephone system or
administered by your System Administrator in the Phone application. Line/Feature buttons also serve as applicationspecific buttons in other applications, such as the Call Log.
4. Softkeys
- Used to navigate to, or start application-specific actions, such as Call a number, Cancel the current
activity, Save entered data, and Store a speed dial label.
5. Phone/Exit
- Displays the Phone application main screen or, if applicable, exits the current call server-based
feature and normalizes the display.
6. Options
7. Page Right/Left
"paging indicator"
- Displays the first Options main screen, from which display and application settings can be updated.
- Shifts from one page to another in the same application, when the display presents the
. These buttons have no effect when the Paging Indicator is not displayed.
8. Speaker LED Indicator - Lights steadily when the Speakerphone is active.
9. Speaker
- Accesses the Speakerphone feature.
10. Headset LED Indicator - Lights steadily when the headset is active.
11. Headset
- With a headset connected, changes audio control from the handset or speaker to the headset.
12. Mute LED Indicator - Lights steadily when the handset, headset, or Speakerphone is muted.
13. Mute
hearing you.
- Turns off the active Speakerphone, handset, or headset microphone, to prevent the other person from
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14. Volume Control - Adjusts the handset, speaker, headset, or ringer volume, depending on which item is
in use. When you increase or decrease the volume, the top display area shows an icon to indicate the item for which
you are adjusting the volume. A visual "volume meter" that shows the volume level follows the icon. This button also
controls the volume of the key click sounds. Key clicks sound when you press fixed buttons on the phone such as the
dialpad or softkeys.
15. Headset Jack - Provides a port for connecting a headset on the underside of the phone.
16. Hold
17. Transfer
18. Conference
19. Drop
call.
20. Redial
selection. Set using the Options button.
21. Numeric (Dialing) Pad - Standard 12 button pad for dialing phone numbers.
Automatic dialing abilities, using your IP telephone, include:
• redialing a previously called number
• speed dialing a number programmed on a Speed Dial button
• using an administered Abbreviated Dialing Feature button to initiate a call
• dialing a party listed on your Call Log
• dialing a party from a web page displayed via the Web Access application
•
Note: The IP telephone often receives telephone numbers through the Call Log or Web Access application that are not
immediately "dialable." For example, the Call Log may contain an incoming call from the following U.S. phone number: 732555-1234. In general, if you try to dial that number as is, the call cannot go through - first you have to dial one or more digits to
obtain an outside line, access your corporate telephone network, or add some other code before you can return the call. The IP
telephone can, if appropriately administered, automatically dial those "extra" digits for you. So, with one touch, the telephone
automatically dials 91-732-555-1234. Your Telephone Administrator has information on setting up this Enhanced Dialing
capability.
Note: If all lines are in use, automatic dialing will not work.
- Red button used to place a call on hold.
- Transfers a call to another phone.
- Sets up conference calls with more than one other person.
- Drops the last person added to a Conference call or ends the current call, if you are not on a Conference
-Redials the last number dialed from the phone or displays a list of the last three numbers dialed for
Navigating Application Screens
Your IP telephone uses a combination of Phone Feature buttons, Line/Feature buttons, and Softkeys to allow you maximum
flexibility in operating the phone and working with its applications.
Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad. Phone
buttons have an icon on the top of the button, to indicate the button's function. These buttons provide mostly call-handling
features like Transfer, Conference, Hold, or Redial. Two additional phone feature buttons available on the IP telephone are:
• Phone/Exit
• Options
phone/server/connection status and other information for troubleshooting).
•
The Page Right and Page Left buttons
buttons. Use them to move forward (Right Arrow ) or backward (Left Arrow ) from one display screen to another. These
paging buttons work in conjunction with the paging indicators
show that a screen has more than one page, and allow you to navigate forward and back through those additional pages.
To activate the function or feature represented by a phone button, simply press the appropriate button.
Line/Feature buttons
call-related features (as administered by your System Administrator) in the Phone application. They also serve as application-
- used to exit call server-based features and restore the Phone screen to the display), and
used to access the Options function to set certain phone parameters and view
(between the Phone/Exit and Options buttons) are also considered phone
you may see on an application screen. Paging indicators
appear on both sides of the display area. These buttons provide call appearances (Lines) and other
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specific buttons in the Call Log or other applications. For example, pressing a Line/Feature button in the Call Log application
selects the corresponding entry, allowing you to take further action with your selection. When you enter text on a screen (for
example, labeling a Speed Dial button), several Line/Feature buttons provide editing features like backspacing or hyphenation.
Here is an example of the difference between a Line/Feature button's functionality in the Phone application versus other
applications. To call someone from the Phone application (the default display screen) you press the first Line/Feature (call
appearance) button and dial your party. But in the Call Log application, pressing the first Line/Feature button selects
(highlights) the first call log entry and displays detail information about that call.
In addition to the call-related icons and features, the icons and background display colors are associated with certain
administrable features on the call server, and may appear on the display. Several features, such as flash, wink, and flutter, are
associated with Call Center operations, and might not apply to many IP telephone users.
Icon Description/Condition Feature Button Display
Background Color
None Feature is on/active. Light Gray
None Feature is off/inactive. Light Gray
None Feature denied (Broken Flutter). This is a temporary condition, accompanied by an "error
Light Gray
beep" the first time it occurs. This condition then changes to the off/inactive state.
None Idle. Indicates a (call appearance) line is available. White
Ringing. Indicates an incoming call is arriving on this line. White
Active. Indicates the line is in use. Light Gray
On Hold. Indicates a call is on hold on this line. Dark Gray
(Soft) Hold. Indicates this line's call was put on hold pending a conference or a transfer. Dark Gray
Flash. Used for Call Center operations. Light Gray
Flutter. Used for Call Center operations. Light Gray
Wink. Used for Call Center operations. Light Gray
Four softkeys
appear directly below the display area. They allow you to access the other IP telephone applications. In an
application, they allow you to perform application-specific functions, like add, save, edit, delete, or cancel. The labels above the
softkeys reflect their function relative only to that specific screen.
IP Telephony Applications
Your IP telephone provides four applications (Phone, Speed Dial, Call Log, and Web Access). Additionally, use the Options
function to define settings, personalize your phone, and troubleshoot certain functions. All applications appear in the display
area, accessed by the softkeys appearing below the display.
A brief description of each application follows.
Phone Application
The Phone application is the primary application. Use this application to make and receive calls, and perform call-handling
operations like conference calling or transferring calls to another phone.
Speed Dial Application
The Speed Dial application provides access to speed dial buttons, which facilitate automatic dialing. Use this application to:
• set up buttons for speed dialing
• update speed dial button label information
• remove the label from a speed dial button
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Call Log Application
Call logs are useful for:
• tracking who called while you were away from the phone
• redialing the number of a previous call you made
• obtaining telephone numbers from previous calls
The IP telephone also allows you to set up a Speed Dial button for any call listed, facilitating dialing of frequently-called
numbers.
All calls made to or from your IP telephone are added to one of three Call Logs - Outgoing Calls, Incoming Answered Calls,
and Missed (unanswered) Calls. The Missed Call Log displays automatically whenever you access the Call Log application, but
you can quickly access a different log if desired.
Each log has a main screen, which lists the calls in chronological order (newest to oldest), and a details screen. The main
screens provide the Name and Number of the calling or called party, if available, and a time (for the current date) or date (for
calls prior to the current date). The details screen displays all this information (in a wider format), shows what type of call it
was, and allows you to take certain actions with that entry.
Each Call Log can contain a maximum of 15 entries. When a log contains more than three entries, Page Right and Page Left
buttons are available to help you scroll through the log three entries at a time. Calls are listed in order from top to bottom, the
most recent call first.
Web Access Application
One of the exciting aspects of the IP telephone is its optional Web Access application. You can actually use your telephone to
access your Corporate intranet and the World Wide Web.
Your System Administrator can optionally design a Home page on which your web options reside or using a Home page
provided by Avaya for this purpose. For security purposes, your System Administrator can also optionally require that an
authentication screen display upon selection of the Web Access application. In this case, you must submit a User Name and
Password before gaining access to the Home and other web pages/sites.
Note that the Web Access application offers a basic browser capability. The application does not support all Internet data types,
nor is it intended to replace your PC's browser. The IP telephone's web functions are geared towards use on a small (three line)
display screen, more like those of a Personal Data Assistant (PDA) or cellular telephone.
The functions you can perform in the Web Access Application include:
• accessing and navigating pages linked to the Home page
• entering text on applicable web pages
• setting up a Speed Dial entry for a name and associated telephone number found on applicable websites
Because your System Administrator can customize the Web Access application for specific business use, not all features
described in this section may apply. Other features which result from customizing may not be described here. For this reason,
contact your System Administrator for specific information about your Web Access application before proceeding.
Because customizing may affect the flow of web-related activity, this document only describes the primary web screen types.
Depending on how your Web Access application is administered, you might have to provide identification before gaining
access to web pages. If you do not know your User ID or Password, contact your System Administrator for assistance.
IP Telephone Options
Access the Options function using the Options
you set certain phone parameters, such as display area contrast, how you want the Redial button to work, when you want your
saved information backed up or restored, the language you want displayed, or how you want your Feature buttons labeled. You
can also view telephone status screens for troubleshooting or information purposes.
button below and to the right of the display area. Using Options menus,
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Call Appearances
In the Phone application, both call appearance lines and administered feature buttons take up half the display width. The halfwidth display area allows more Line/Feature buttons per screen. With half-width call appearances, only the Line/Feature
buttons on the appropriate left or right side of the button can be used to select that call appearance. Any call-associated
messages for that call appearance show on the top display line.
Entering Characters Using the Dialpad
Use the dialpad keys 0 through 9, * and # to enter characters in a Name or Number field.
To select a field, press the Line/Feature button on either side of the field to which you want to move.
When entering a Name, the first press of a dialpad key displays the first alphabetic character associated with that key to the
right of the current cursor position. This character is shown in lower case and the cursor does not move. A subsequent press of
the same key replaces the character shown with the next alphabetic character assigned to that key (still in upper case), or the
number assigned to that key, if all three alphabetic characters have been displayed.
For example, pressing the 2 on your dialpad displays the letter "A." Pressing the 2 key again replaces the A with a "B," pressing
it again replaces the B with a "C" and pressing it again replaces the C with a "2." Pressing it again redisplays the letter "A," and
so on. Pressing a different key moves the cursor one position to the right and displays the first alphabetic character associated
with that key. All letters after the first display by default in lower case. Repeat this key press/entry process to enter the rest of
the party's name. And, you can use the Left Arrow
respectively.
When entering a telephone number in the Number field, your IP telephone recognizes a key press as a numeral (or typographic
character such as * or # ) and automatically moves the cursor to the right.
Note: You can enter text while on a call, however, you automatically exit text entry mode if you go off-hook (either via the
headset/handset or by a fixed button like Transfer). Also, you automatically exit text entry mode if you cause another screen to
and Right Arrow softkeys to move the cursor to the left or right,
display (for example, by pressing Save or Cancel, or pressing the
button).
Editing During or After Entry
Editing commands display below the Name or Number field, next to certain Line/Feature buttons. The commands and their
actions are:
• Backspace (Line/Feature Button 3) - Deletes the character to the immediate left of the cursor.
• Clear (Line/Feature Button 6) - Removes all characters from the field in which the cursor currently resides.
• Case (Softkey 2) - Changes the character to the right of the cursor from lower case to upper case or vice versa,
depending upon its original case. Note that when entering a name, the first character entered is initially displayed in
upper case, with subsequent characters initially displayed in lower case letters.
• Symbol (Softkey 3) - Displays the Symbol Character screen, from which you may select one of the following attributes:
o . Period (Line/Feature Button 1) - Inserts a period at the cursor position.
o , Comma (Line/Feature Button 2) - Inserts a comma at the cursor position. In a Number field, a comma
creates a short pause when the telephone automatically dials that number
o - Hyphen (Line/Feature Button 3) - Inserts a hyphen at the cursor position.
o Space (Line/Feature Button 4) - Inserts a blank space at the cursor position.
o / Slash (Line/Feature Button 5) - Inserts a slash at the cursor position.
o ' Apostrophe (Line/Feature Button 6) - Inserts an apostrophe at the cursor position.
Some of the above commands, such as Case, appear only when there is data in the field in which the cursor is positioned.
Pressing one of these buttons causes the respective action to be taken at the current cursor position.
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