Avaya 4610SW User Manual

4610SW IP Telephone

Release 2.2 User Guide

555-233-784

Issue 2.2

April 2005

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervent ion

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Contacts link that is located under the Support Tools heading. Then click the appropriate link for the type of support that you need.

• Outside the United States, click the Escalation Contacts link that is located under the Support Tools heading. Then click the International Services link that includes telephone numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll facility access)

• Eavesdropping (privacy invasions to hum ans )

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

regardless of motive or intent)

. If you are:

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System ad ministration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their interfaces

• Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of th e user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or IEC 60950-1, 1st Edition, including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 60950-1-03 / UL 60950-1.

Safety Requirements for Information Technology Equipment, AS/NZS 60950:2000.

One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISP R 22:1997, EN55022:1998, and AS/N ZS

3548. Information Technology Equipment – Immunity Characteristics – Limits

and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:

• Electrostatic Discharge (ESD) IE C 61000 -4 -2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

Federal Communi cations Commi ssion Statement Part 15:

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya at test s tha t thi s r egis te red eq ui pmen t is cap ab le o f pr ovid in g user s access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

Means of Connection

Connection of this equipment to the telephone network is shown in the following tables.

Canadian Department of Commu nications (DOC) Interference Information

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada. This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in this document complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

All Avaya media servers and media gateways are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at: http://www.part68.org manufacturer.

European Union Declarations of Conformity

by conducting a search using “Avaya” as

Japan

This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

To order copies of this and other docume nts:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Management E-mail:totalware@gwsmail.com For the most current versions of documentation, go to the Avaya support

Web site: http://www.avaya.com/support

Avaya Inc. declares that the equipment specified in this document bearing the “CE” (Conformité Europeénn e) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applicable.

Copies of these Declarations of Conform ity (DoCs) can be obtai ne d by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

What’s New in this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 1: Introducing Your 4610SW IP Telephone. . . . . . . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The 4610SW IP Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Navigating Application Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4610SW IP Telephone Applications . . . . . . . . . . . . . . . . . . . . . . . . . 19

Phone Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Speed Dial Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Call Log Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Web Access Application (Optional) . . . . . . . . . . . . . . . . . . . . . . . 20

4610SW Telephone Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Additional 4610SW Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Push Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Automatic Backup/Retrieval Feat ure. . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 2: Using Your 4610SW IP Telephone . . . . . . . . . . . . . . . 23

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Manual Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Automatic Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Redialing a party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Dialing a party using a Speed Dial button . . . . . . . . . . . . . . . . . . 26

Automatically dialing a party using an administered Line/Feature button 26

Calling a party from the Call Log . . . . . . . . . . . . . . . . . . . . . . . 27

Calling a party from the Web Access Application. . . . . . . . . . . . . . 28

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Issue 2.2 April 2005 5

Contents

Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Logging Off the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Forcing a Login to the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 3: Using the Speed Dial Application . . . . . . . . . . . . . . . 35

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Entering Data on Speed Dial Screens . . . . . . . . . . . . . . . . . . . . . . . . 35

Entering Characters Using the Dialpad . . . . . . . . . . . . . . . . . . . . . 35

Editing During or After Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Name Entry Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Adding a Speed Dial Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Updating Speed Dial Button Label Information . . . . . . . . . . . . . . . . . . . 39

Deleting a Speed Dial Button Label . . . . . . . . . . . . . . . . . . . . . . . . . 40

Chapter 4: Using the Call Log Application. . . . . . . . . . . . . . . . . 41

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

About the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Viewing a Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Adding a Call Log Entry to a Speed Dial Button. . . . . . . . . . . . . . . . . . . 43

Deleting Call Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Deleting a Single Call Log Entry . . . . . . . . . . . . . . . . . . . . . . . . . 44

Deleting All Entries from a Call Log . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 5: Using the Web Access Application . . . . . . . . . . . . . . 47

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Web Access Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Navigating Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Navigating the Home Page and Other

Standard-Size Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Entering Text on Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Entering Characters Using the Dialpad . . . . . . . . . . . . . . . . . . . . . 51

Adding a Speed Dial Button for a Web Site Telephone Number . . . . . . . . . . 52

6 4610SW IP Telephone Release 2.2 User Guide

Chapter 6: 4610SW IP Telephone Options. . . . . . . . . . . . . . . . . 53

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Accessing the Options Main Menus . . . . . . . . . . . . . . . . . . . . . . . . . 54

Application Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Setting the Redial Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Setting the Phone Screen on Answer? Option . . . . . . . . . . . . . . . . . 56

Setting the Phone Screen on Calling? Option. . . . . . . . . . . . . . . . . . 56

Setting the Display Call Timers? Option . . . . . . . . . . . . . . . . . . . . . 57

Setting the Message Display Rate . . . . . . . . . . . . . . . . . . . . . . . . 57

Setting Visual Alerting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Personal Ringing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Status Screen Viewing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Viewing IP Address Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Viewing Quality of Service (QoS) Status. . . . . . . . . . . . . . . . . . . . . 60

Viewing Interface Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Viewing Miscellaneous Status . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Viewing the Network Audio Quality . . . . . . . . . . . . . . . . . . . . . . . . . 61

Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Contents

Feature Button Labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Logging Off the 4610SW IP Telephone. . . . . . . . . . . . . . . . . . . . . . . . 63

Reinstating the Phone After a Log Off . . . . . . . . . . . . . . . . . . . . . . 64

Backup/Restore Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Settings Saved During a Backup . . . . . . . . . . . . . . . . . . . . . . . . . 65

Setting the Automatic Backup Option . . . . . . . . . . . . . . . . . . . . . . 66

Retrieving and Restoring Data from a Backup File . . . . . . . . . . . . . . . 66

Setting a User ID, Password, and other FTP

(File Transfer Protocol) Options. . . . . . . . . . . . . . . . . . . . . . . . . 68

Selecting a Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Changing a Phone/PC Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 7: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 73

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Headsets for 4600 Series IP Telephones . . . . . . . . . . . . . . . . . . . . . . . 73

Handsets for 4600 Series IP Telephones. . . . . . . . . . . . . . . . . . . . . . . 74

Issue 2.2 April 2005 7

Contents

Chapter 8: Telephone Management and Troubleshooting . . . . . . . . 75

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Interpreting Ringer Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Interpreting Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Testing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Testing the Telephone’s Lights and Display. . . . . . . . . . . . . . . . . . . 77

Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Troubleshooting 4610SW Applications . . . . . . . . . . . . . . . . . . . . . . . 80

Resetting and Power Cycling the IP Telephone . . . . . . . . . . . . . . . . . . . 81

Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Power Cycling the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

8 4610SW IP Telephone Release 2.2 User Guide

About This Guide

Overview

This guide covers how to use your new 4610SW IP Telephone. The 4610SW is simple to use

while offering the latest a dvances in telephony systems. IP (Internet Pr otocol) tel ephones obtai n

their operational characteristics from your central telephone server rather than residing in the

phone unit itself. Updates and new features are downloaded to your phone without intervent ion

or the need for phone replacement.

This guide contains eight chapters, geared to how you actually use the phone, each of which is

described in the section titled Document Organization

Intended Audience

This document is intended for IP telephone users who have a 4610SW IP Telephone. It is not

intended to be a technical reference guide for System Administrators or phone technicians.

Issue Date

This document was issued for the first time in December, 2003. It was revised for Release 2.1 in

July, 2004. This document was revised for Release 2.2 in April, 2005.

What’s New in this Document

Release 2.2 has two new features:

● A Personal Ring selection option that allows you to personalize your telephone’s ringing

pattern and tone.

● Hebrew is now an additional alternate display language.

Issue 2.2 April 2005 9

About This Guide

How to Use This Document

This guide is organized to help you find topics in a logical manner. Read it from start to finish to

get a thorough understanding of how to use your 4610SW IP Telephone. Or, use the Table of

Contents or Index to locate information specific to a task or function you want to perform.

Document Organization

This guide contains the following chapters:

Chapter 1: Introducing Y our 4610SW IP Telephone

Chapter 2: Using Your 4610SW IP Telephone

Chapter 3: Using the Speed Dial Application

Chapter 4: Using the Call Log Application

Chapter 5: Using the Web Access Application

Chapter 6: 4610SW IP Telephone Options

Chapter 7: Headsets and Handsets

Chapter 8: Telephone Management and Troubleshooting

Describes each element on the face of the telephone. Al so covers telephone navigation, applications, and features.

Covers all call-related information, such as initiating calls, receiving calls, speed d iali ng, call ing a party on the call log, conferencing and transferring calls, logging off th e phone for security purposes and logging back on to the phone.

Describes how to add, update, and remove Speed Dial buttons, to facili tate quick dialing of frequently called numbers.

Describes how to view entr ies on each of the t hree typ es of call logs, add a log entry to a Speed Dial button, and delete one or more call log entries.

Explains how to use the 4610SW’s Web Access funct ions.

Provides setup and maintenance procedures for 4610SW telephone options. Also covers troubl eshooting certain phone functions.

Provides ordering information for 4610SW-compatible headsets and specialized handsets.

Covers testing your phone’s oper ation and provides basic troubleshooting actions, if you encounter errors or experience problems.

Conventions Used

This guide uses the following textual, symbolic, and typographic conventions to help you

interpret informati on.

10 4610SW IP Telephone Release 2.2 User Guide

Symbolic Conventions

Note:

Note: This symbol precedes additional information about a topic.

Typographic Conventions

This guide uses the following typographic conventions:

Document Underlined type indicates a section or sub-section in this document

containing additional in formation about a topic.

“Document” Italic type enclosed in quotes indicates a reference to an external

document or a specific chapter/section of an external document.

italics Italic type indicates the result of an action you take or a system

response in step by step procedures.

Chapter 1: Introducing Your 4610SW IP Telephone

Introduction

This chapter introduce s you t o the l ayout of the 4610SW IP Tele phone. It provid es a des cript ion

for each functional button and other phone characteristics, briefly describes each 4610SW

application, and provides basic instructions for navigating display screens.

The 4610SW IP Telephone

The 4610SW IP Telephone is an innovative telephone that gives you access to the World Wide

Web while offering t he latest features and applications. The display area allows up to six

application-specific buttons to be presented and labeled at one time. Additionally, six Line/

Feature buttons and four softkeys provide access to powerful capabilities such as:

● call server-based features,

● speed dialing,

● a Call Log, and

● a WML (Wireless Markup Language, a Web development protocol) b rowser.

This last feature is cover ed in Chapter 5: Using the Web Access Application

. The WML browser provides access to Web sites tailored specifically for devices with smaller display screens like cell phones and Personal Data Assistants.

In addition to these features and appl ications, the 46 10SW provides a robust menu of opt ions to customize your phone preferences.

Your telephone’s display area coincides with how your Syste m Administrator sets up the Line/ Feature buttons. On the phone itself, these features provide ease of use and flexibility:

● 4 softkeys (which assist you in using the 4610SW applications and features),

● 14 standard (labeled) buttons (which assist in telephone operation and call handling), and

● a built-in, two-way Speaker.

You can also attach the telephone to an adjustable stand, to optimize your viewing position. This diagram illustrates the face of the 4610SW IP Telephone, and contains numbered

“callouts” which identify the phone’s primary features and buttons. If you are viewing this guide online, you can click the callout to jump to the corr esponding feature or button description. Otherwise, each callout is described in detail in Table 1

, which follows the diagram.

Issue 2.2 April 2005 13

Introducing Your 4610SW IP Telephone

Figure 1: 4610SW IP Telephone

7 8

10 11

13 14

14 4610SW IP Telephone Release 2.2 User Guide

Table 1: 4610SW IP Telephone Button/Feature Descriptions

The 4610SW IP Telephone

Callout Number

1 Message

Button/ Feature Name

Waiting Lamp

Button/Feature Description

When lit, indicates you have a message waiting on your voice messaging system. This indicator can also be optioned to flash for incoming calls.

2 Display When the phone is idle, the top area displays the current date

and time. When someone is calling you, the name/phone number of that person displays in the top area. The display has five lines. Three lines are devoted to the current application. One line shows softkey labels for the current application, and the top line shows Help and other procedural messages. Four grayscale colors indicate phone/application activity.

3 Line/Feature

buttons

Six Line/Feature buttons provide both call appearances (lines for incoming and outgoing calls) and application-specific functionality.

4 Softkeys Used to navigate to, or s tart applic ation-specific actions, such as

Call a number, Cancel the current activity, Save entered data

such as a Speed Dial label.

5 Phone/Exit Displays the Phone application main screen or, if applicable,

exits the current call server-based feature and normalizes the display.

6 Options Displays the first Options main screen, from which display and

application settings can be updated.

7 Page

Right/Left

Shifts from one page to another in the same application, when the display presents the “paging indicator” ( ). These buttons have no effect when the Paging Indicator is not displayed.

8 Speaker LED

Lights steadily when the Speaker is active.

Indicator

9 Speaker Accesses the Speaker feature.

10 Headset LED

Lights steadily when the headset is active.

Indicator

1 of 2

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Introducing Your 4610SW IP Telephone

Table 1: 4610SW IP Telephone Button/Feature Descriptions (continued)

Callout Number

Button/ Feature Name

Button/Feature Description

11 Headset With a headset connected, changes audio control fr om the

handset or Speaker to the Headset.

12 Mute LED

Lights steadily when the handset, headset, or Speaker is muted.

Indicator

13 Mute Turns off the active Speaker, Handset, or Headset microphone,

to prevent the other person from hearing you.

14 Volume

Control

Adjusts the Handset, Speaker, Headset, or Ringer volume, depending on which item is in use. When you increase or decrease the volume, the top display area shows an icon to indicate the item for which you are adjusting the vol u me. A visual “volume meter” that shows the volume level follows the icon. This button also controls the volume of the key cl ick sounds. Key clicks sound when you press fixed buttons on the phone such as the dialpad or softkeys.

15 Headset Jack Provides a port for connecting a headset on t he underside of the

phone.

16 Hold Red button used to place a call on hold.

17 Transfer Transfers a call to another phone.

18 Conference Sets up conference calls with more than one other person .

19 Drop Drops the last person added to a Conference call or ends the

current call, if you are not on a Conference call.

20 Redial Redials the last number dialed from the phone or displays a list

of the last three numbers dialed for selection. Set using the Options button described in Chapter 6: 4610SW IP Telephone

Options.

21 Numeric

Standard 12 button pad for dialing phone numbers.

(Dialing) Pad

2 of 2

16 4610SW IP Telephone Release 2.2 User Guide

Navigating Application Screens

Your 4610SW IP Telephone uses a combination of Phone Feature buttons, Line/Feature buttons, and softkeys to allo w you maximu m flexibility in operating the phone and working with its applications. While rev iewing this section, it may be helpful to refer to Figure 1: 4610SW IP

Telephone on page 14.

Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad. Phone buttons have an icon on the top of the button, to indicate the button’s function. These buttons provide mostly call-handling features like Transfer, Conference, Hold, or Redial.

Two addi tional phone Feature buttons available on the 4610SW are:

● Phone/Exit ( - used to exit call server -based fea tur es and rest ore the Pho ne screen

to the display), and

● Options ( - used to access the Options function to set certain phone parameters

and view phone/server/connection status and other information for troubleshooting).

The Page Right and Page Left buttons ( ) (between the Phone/Exit and Options buttons) are also considered phone buttons. Use them to move forward (Right Arrow) or backward (Left Arrow) from one display screen to another. These paging buttons work in conjunction with the paging indicators ( ) you may see on an application screen. Paging indicators show that a screen has more than one page, and allow you to navigate forward and back through those additional page s.

Navigating Application Screens

To activate the function or feature represented by a phone button, simply press the appropriate button.

Line/Feature buttons ( ) appear on both sides of the display area. These but tons provide call appearances (Lines) and other call-related features (as administered by your System Administrator) in the Phone application. They also serve as application-specific buttons in the Call Log or other applications. For example, pressi ng a Line/Feature button in the Call Log application selects t he corresponding entry, allowing you to take further action with your selection. When you ent er text on a screen (for example, labeling a Speed Dial button), several Line/Feature buttons provide editing features like backspacing or hyphenation.

Here is an example of the dif f erence bet ween a Line /Feature butt on’s functionality in the Phone application versus other applications. To call someone from the Phone application (the default display screen) you press the first Line/Feature (Call Appearance) button and dial your party. But in the Call Log application, pr essing the fi rst Line/ Feature button s elect s (highl ights ) the firs t call log entry and displays detail information about that call.

In addition to the call-related ic ons and features expl ained in Table 1 display colors in Table 2

are associated with certain administrable features on the call server,

, the icons and background

and may appear on the display. Several features, such as flash, wi nk, and flutter, are associated with Call Center operations, and might not apply to many 4610SW users.

Issue 2.2 April 2005 17

Introducing Your 4610SW IP Telephone

Table 2: Icons/Background Colors for Features Administered on the 4610SW Call Server

Icon Description/Condition None Feature is on/active. Light Gray

None Feature is off/inactive. Light Gray

Feature Button Display Background Color

None Feature denied (Broken Flutter). This is a temporary

Light Gray condition, accompanied by an “error beep” the first time it occurs. This condition then changes to the off/ inactive state.

None Idle. Indicates a (call appearance) line is availabl e. White

Ringing. Indicates an incoming call is arri ving on

White this line.

Active. Indicates the line is in use. Light Gray

On Hold. Indicates a call is on hold on this line. Dark Gray

(Soft) Hold. Indicates thi s line's call was put on hold

Dark Gray pending a conference or a transfer.

Flash. Used for Call Center operations. Light Gray

Flutter. Used for Call Center operations. Light Gray

Wink. Used for Call Center operations. Light Gray

Four softkeys ( ) appear directly below the display area. They allow you to access the other 4610SW applications. In an application, they allow you to perform application-specific functions, like add, save, edit, delete, or cancel. The labels above the softkeys reflect their function relative only to that specific screen.

18 4610SW IP Telephone Release 2.2 User Guide

4610SW IP Telephone Applications

Your 4610SW IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web Access). Additionally, use the Options function to define settings , personalize your phone, and troubleshoot certain f unctions. All applications appear in the display area, accessed by the softkeys appearing below the display.

A brief description of each application follows.

Phone Application

The Phone application is the primar y application. Use t his application t o make and receive calls, and perform call-handling operations like conference calling or transferring calls to another phone.

4610SW IP Telephone Applications

Chapter 2: Using Your 4610SW IP Telephone

application.

Speed Dial Application

The Speed Dial application provides access to Speed Dial buttons, which facilitate automatic dialing.

Use this application to:

● set up buttons for speed dialing,

● update Speed Dial button label information, or

● remove the label from a Speed Dial button.

Chapter 3: Using the Speed Dial Application

labels from Speed Dial buttons. Calling using a Speed Dial button is covered in Chapter

2: Using Your 4610SW IP Telephone.

provides information on using the Phone

describes how to set up, update, and remove

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Introducing Your 4610SW IP Telephone

Call Log Application

The Call Log application provides three lists, each showing up to 15 outgoing, incoming answered or missed calls. Use this ap plicat ion to call a person dir ectly fr om the Call Log di splay or to add a log entry’s name and phone number to a Speed Dial button.

Chapter 4: Using the Call Log Application

a Call Log entry to a Speed Dial button. Making a call from the Call Log is covered in

Chapter 2: Using Your 4610SW IP Telephone

covers log viewing, deleting log entries, and adding

Web Access Application (Optional)

The Web Access application allows you to acces s Web pages reachable through links from a Home page (and connected p ages) . This a pplicat ion i s optiona l and is specifi call y adminis tered by your System Administrator. Depending on the Home page links available, you may browse Corporate intranet sites or browse the World Wide Web.

Chapter 5: Using the Web Access Application

pages, and provides inf ormati on abo ut ente ring t ext on W e b pages. Making a call from the Web Access application is covered in Chapter 2: Using Your 4610SW IP T elephone

covers navigating Web access screens and

4610SW Telephone Options

Access the Options function using the Options ( ) button below and to the right of the display area. Using Options menus, you set certain phone parameters, such as display area contrast, how you want the Redial button to work, when you want your saved inf ormation backed up or restored, the language you want displayed, or how y ou want your Feat ure buttons labeled. You can also view telephone status screens for troubleshooting or information purposes. 4610SW IP Telephone Options

covers all options.

20 4610SW IP Telephone Release 2.2 User Guide

Additional 4610SW Functionality

Push Feature

Your System Administrator can “push” a Web p age, a text message, an audio message, or any combination of those items to your 4610SW IP Telephone. Depending on how the pushed material is administered, it may override what is otherwise presented by the telephone. In general, the pushed co ntent is also ac companied b y one or more notif ication tones. Specifically , your System Administrator can:

● Use the telephone’ s browser to display a spec ific W eb p age instead of displaying whatever

you were viewing. Alternative ly, the System Administrator can have a Web page available in the background, for you to view when you use the Web applic ation. Typically, in this second case, you would generally get a message on the display’ s top line alerting you to the waitin g Web page.

● Present a text message on the top display line. This message may temporaril y overwrite

whatever is otherwise displayed on the top line.

Additional 4610SW Functionality

● Present an audio message, even if you a re on a call. If you are not on a call, the t elephone

usually goes off-hook automatically on the Speaker. If you are on a call, the party with whom you are speaking is automatically put on Hold and cannot hear the pushed message. Once you start heari ng the pushed message, you can stop listening by s electing a Call Appearance Line (for example, the line you were on when the pushed message came in), going back on-hook, etc. Typically though, pushed audio messages involve emergencies or other important information, and should be listened to. Once a message completes, you can return to your existing call.

Automatic Backup/Retrieval Feature

If your telephone is appropriately administered, (see Backup/Restore Options), you can store your Speed Dial button data, options settings and other personal settings on an FTP (File Transfer Protocol) server in your network. When you log in to any 4610SW IP Telephone supporting Release 2.1 or later softwar e, that telephone attempt s to retrieve your dat a from that server. Assuming both telephones (the original phone and the second phone) are properly administered, this second telephone displays your data and settings, even if you have never used that particular phone before. Your System Administrator has more information about how this feature operates.

If the telephone is administered to support the automatic retrieval feature, your phone automatically stores changes you make to associ ated Line/Feature button data, settings, etc.

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Introducing Your 4610SW IP Telephone

22 4610SW IP Telephone Release 2.2 User Guide

Chapter 2: Using Your 4610SW IP Telephone

Note:

Introduction

This chapter describes how to make calls, receive cal ls, retrieve voice mail messages, and log off your 4610SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter.

Call Appearances

In the Phone application, both call appearance lines and administered Feature buttons take up half the display wid t h. The hal f-wi dt h d isplay ar ea all ows more Li ne/Featu re buttons per scr een. With half-width call appearances, only the Line/Feature buttons on the appropriate left or right side of the button can be used to select that call appearance. Any cal l-associ ated messages for that call appearance show on the top display line.

Depending on how your telephone is administered, you may have some blank Li ne/Feature button labels. Pressing a Line/Feature butt on assoc iated with a blank butt on label has no ef f ect.

Making Calls

You have several ways of making calls. You can:

● lift the handset,

● activate a headset if one is connected to your phone,

● use the Speaker, or

● use an automatic dial feature like speed dial, redial, or abbreviated dialing.

This section describes all of these calling methods.

Note: You can set an option for whether the Phone screen displays when you make an

outgoing call, or whether the current screen rem ains displayed. See Application

Options in Chapter 6: 4610SW IP Telephone Options for details.

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Using Your 4610SW IP Telephone

Note:

Manual Dialing

Dial a call manually by picking up the handset, activating your headset, pressing the Speaker button or simply starting to dial with the handset on-hook.

1. Pick up the handset, activate your headset , or press the Speaker button and dial. You may also start dialing with the phone on-hook. In this case, the phone automatically goes off-hook and activates the Speaker after you press the first keypad digit.

If the Phone screen is active, the first available call appearance line displays the off-hook () icon and the background appears shaded.

If the Phone screen is not active, the top display li ne provides call-related messages. If applicable, the Call Timer displays at the top of the display area.

Note: Displaying the Call T imer is optional and is set by means of the Options button.

See Chapter 6: 4610SW IP Telephone Options

2. Use the dialpad to enter the number you want to call.

for information.

The number entered displays on the active call appearance line and the 4610SW IP Telephone initiates the call.

3. Hang up the handset, deactivate the headset, or press the Speaker button to end the call.

Automatic Dialing

Automatic dialing includes:

● redialing a previously called number,

● speed dialing a number program med on a Speed Dial button,

● using an administered Abbreviated Dialing Feature button to initiate a call,

● dialing a party listed on your Call Log, or

● dialing a party from a Web page displayed via the Web Access application.

24 4610SW IP Telephone Release 2.2 User Guide

Note:

Note: The 4610SW IP Telephone often receives telephone numbers through the Call

Note:

Log or Web Access application that are not immediately “dialable.” For example, the Call Log may contain an incoming cal l fr om the following U.S.

phone number: 732-555-1234. In general, if you try to dial that number as is, the call cannot go through - first you have to dial one or more digits to obtain an outside line, access your corporate telephone network, or add some other code before you can return the call. The 4610SW IP Telephone can, if appropriately administered, automatically dial those “extra” digits for you. So, with one touch, the telephone automatically dials 91-732-555-1234. Your Telephone Administrator has information on setting up thi s En hanced Dialing capability.

Note: If all lines are in use, automatic dialing will not work.

Redialing a party

Depending on how you have set up your Redial option (as covered in Chapter 6: 4610SW IP

Telephone Options), selecting Redial automatically dials the most recent number dialed, or

displays a list of the last three outgoing calls for selection of the number to be dialed. Bot h procedures follow. Your Telephone Administrator can turn off the Redial feature, or can restrict your phone to dialing only t he last number dialed. I f the Redial fea ture is t urned of f, pressi ng the Redial button generates an error tone. If the Redial feature is restricted to only the last number dialed, follow the instructions below for Redialing the Last Number Called.

Making Calls

Redialing the last number called:

Press the Redial ( ) Feature button.

The last number dialed is automatically rediale d.

Redialing using a list of the last three numbers called:

1. Press the Redial ( ) Feature button.

The Redial screen displays the last three unique numbers dialed and the prompt “Select number to dial.” appears at the top of the display.

2. Press the Line/Feature button associated with the numbe r you want to redial.

If the call can be dialed, the Phone application screen displays and the selected number dials automatically.

If the selected number cannot be dialed (for example, if all call appearance lines are currently on Hold), all Redial entri es are disabled. If you press a number for redialing while in this state, an error beep tone sounds and no further action occurs.

3. Proceed with the call. A Call Log entry is created for this call.

Issue 2.2 April 2005 25

Using Your 4610SW IP Telephone

Note:

Dialing a party using a Speed Dial button

Automatic dialing of pre-stored numbers is t he most common method of automatic dialing. You can set up Speed Dial buttons and select the party you want to cal l by pressing that button. For information on setting up Speed Dial buttons, see Chapter 3: Using the Speed Dial Application Because the 4610SW IP Telephone’s advanced capabilities allow up to 48 Speed Dial entries, speed dialing as described here is convenient and efficient.

1. Press the SpDial softkey at the bottom of the display screen.

The first six Speed Dial buttons display, one name/number per button, and the prompt “Select entry to dial.” appears at the top of the display area.

2. If the party you want to call appears on the display, proceed to Step 3. If the party you want to call is not shown, press the Page Right ( ) button to display the nex t p age of en tr ies. Continue until the number/p arty you want di splays. You can also press th e Page Left () button to display the preceding page of entries.

3. Press the Line/Feature button associated with the name/number of the pers on you want to call.

The number of the selected person dials automatically.

4. Pick up the handset, activate the headset, or use the Speaker to proceed with the call.

5. Hang up the handset, deactivate the headset, or press the Speaker ( ) button to end the call.

Automatically dialing a par t y using an administered Line/Featur e button

Your System Administrator may have programmed individual numbers on Line/Feature buttons (this is called Abbreviated Dialin g). If so, such numbers displ ay on the Phone application screen with labels assigned by the System Administrator.

If the label for the number you want to call appears in the display area, press the appropriate button, or Press the Page Right () or Page Left ( ) button(s) below the display area until the label of the party you want to call displays. Then press that button.

The number dials automatically and the screen displays the appropriate call appearance line as active.

Note: Usually, you can re-label administered Feature buttons as you see fit, as

described in Feature Button Labeling

on page 62.

26 4610SW IP Telephone Release 2.2 User Guide

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