Avaya 4602 User Manual

4602 SIP Telephone

SIP Release 1.1 User’s Guide

16-300035

Issue 1.1

September 20 04

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unaut horized pa rty (for exam ple, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Contacts link. Then click the appropriate link for the type of support you need.

• Outside the United States, click the Escalation Contacts link. Then click the International Services link that includes telephone numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicio us access to or use of) your company's telecommunications equ ipm ent by some part y.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet- based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

. If you are:

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human /da ta priva cy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation docume nts

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their interfaces

• Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may ex perien ce dif fer ences i n prod uct p erforma nce, relia bili ty and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connec ting cab le s and equ ipme nt oth er than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or IEC 60950-1, 1st Edition, including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 60950-1-03 / UL 60950-1.

Safety Requirements for Customer Equipment, ACA Technical Standard (TS) 001 - 1997.

One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information T echnology Equipment, CISPR 22:1997 and EN55022:1998. Information Technology Equipment – Immunity Characteristics – Limits and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

Federal Communications Commission Statement Part 15:

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interf erence when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervi sion Signaling

Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya at test s tha t thi s r egis te red eq ui pmen t is cap ab le o f pr ovid in g user s access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

Means of Connection

Connection of this equipment to the telephone network is shown in the following tables.

Canadian Department of Communications (DOC) In terference Information

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada. This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in this document complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

All Avaya media servers and media gateways are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at: http://www.part68.org manufacturer.

European Union Declarations of Conformity

by conducting a search using “Avaya” as

Japan

This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Management E-mail:totalware@gwsmail.com For the most current versions of documentation, go to the Avaya support

Web site: http://www.avaya.com/support

Avaya Inc. declares that the equipment specified in this document bearing the “CE” (Conformité Europeénn e) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applicable.

Copies of these Declarations of Conform ity (DoCs) can be obtai ne d by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 1: Introducing Your 4602 SIP Telephone . . . . . . . . . . . . . 11

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The 4602 SIP Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 2: Using Your 4602 SIP Telephone . . . . . . . . . . . . . . . . 17

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Redialing the Last Number Called . . . . . . . . . . . . . . . . . . . . . . . . 17

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Making a Call from a Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Logging On and Off the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Logging the Phone On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Logging the Phone Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Issue 1.1 September 2004 5

Contents

Chapter 3: Using Your Telephone’s Web Interface . . . . . . . . . . . . 25

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Accessing the Telephone’s Web Interface . . . . . . . . . . . . . . . . . . . . . . 25

Accessing the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Bypassing an Internet Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Determining the IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Changing Your Web Access Password . . . . . . . . . . . . . . . . . . . . . 27

Web Interface Features and Operations . . . . . . . . . . . . . . . . . . . . . . . 28

Registering Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Restarting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Personalizing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Creating Speed Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Viewing Your Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 4: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 33

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Headsets for SIP Te lephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Handsets for SIP Te lephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 5: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . 35

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

6 4602 SIP Telephone SIP Release 1.1 User’s Guide

About This Guide

Overview

This guide covers how to use your new 4602/4602SW SIP Telephone. The 4602/4602SW is

simple to use while offering the latest advances in telephony systems. Updates and new

features are downloaded to your phone without the need for phone replacement. Although the

4602/4602SW is a basic SIP telephone model, it shares many charact eristics with higher-end

telephones, including ease of operation for its users.

This guide contains five chapters, geared to how you actually use the phone. It covers:

● the buttons and features on the phone itself,

● making and receiving calls,

● getting your voice mail messages,

● using the Web interface to access features like speed dial setup and call logs,

● a list of compatible headset s and handsets, and

● troubleshooting you can perform to ensure that your 4602/4602SW SIP Telephone is

operating properly.

The 4602 and 4602SW are identical phones from the point of view of user interface,

capabilities, administration, etc. The only difference is that the 4602SW has a second Ethernet

port and an internal switch for connecting a PC to the LAN.

Any reference in this guide to the 4602 SIP Telephone applies equally to the 4602SW SIP

Telephone.

Intended Audience

This document is intended for telephone users who have a 4602/4602SW SIP Telephone at

their desks. It is not intended to be a technical reference guide for System Administrators or

phone technicians.

Issue 1.1 September 2004 7

About This Guide

Issue Date

This document was issued for the first time in June, 2004. It was revised for Release 1.1 in

September, 2004. Release 1.1 provides speed dialing using the telephone keypad and the

addition of time and date to Call Log entries.

How to Use This Document

This Guide is organized to help you find t opics i n a logi cal manner. Read it from start to finish to

get a complete understanding of how to use your 4602/4602SW SIP Telephone. You can also

review the Table of Contents or Index to locate information specific to a t a sk or function you

want to perfor m .

Document Organization

This guide contains the following chapters:

Chapter 1: Introducing Your 4602 SIP Telephone

Chapter 2: Using Your 4602 SIP Telephone

Chapter 3: Using Your Telephone’s Web Interface

Chapter 4: Headsets and Handsets

Chapter 5: Troubleshooting

Provides basic troubleshooting actions, if you

Describes each button and featur e on the face of the telephone.

Covers all call-related information, such as making calls, conferencing, and transferring calls. This chapter also covers accessing voice mail messages, and logging the phone on or off.

Covers how to use the telephone’ s Web interface to access additional features.

Provides information about SIP-compatible

handsets and headsets.

encounter errors or experience problems.

8 4602 SIP Telephone SIP Release 1.1 User’s Guide

Conventions Used in This Document

This guide uses the following textual, symbolic, and typographic conventions to help you

interpret informati on.

Symbolic Conventions

Note:

Note: This symbol precedes additional information about a topic.

Typographic Conventions

This guide uses the following typographic conventions:

Conventions Used in This Document

message Words printed in this type are syst em messages.

Document Blue underlined type indicates a section or sub-section in this

document containing additional information about a topic.

“Document” Italic type enclo sed in quotes indicates a ref erence to an external

document or a specific chapter/section of an exter nal document.

italics Italic type indicat e s the result of an action you take or a system

response in step by step procedures.

Administrative Words printed in bold type are menu or screen ti tles and labels.

Words in this type might also be items on menus and screens that you select or enter to perfor m a task, i.e., fields, buttons, or icons.

Chapter 1: Introducing Your 4602 SIP Telephone

Introduction

This chapter introduces you to the layout of the 4602 SIP Telephone. It provides a description

for each functional button and other phone characteristics.

The 4602 SIP Telephone

The 4602 SIP Telephone has:

● two Line (Call Appearance) buttons,

● ten dedicated feature buttons,

● a 2-line by 24-character display area, and

● a one-way, listen-only speakerphone.

Issue 1.1 September 2004 11

Introducing Your 4602 SIP Telephone

Figure 1: 4602 SIP Telephone

7 8

4 5

12 4602 SIP Telephone SIP Release 1.1 User’s Guide

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