At&t TL912 User Manual
User’s manual
TL7912
DECT 6.0 cordless headset
and handset lifter
Congratulations
on your purchase of this AT&T product.
Unify your everyday business communications with the AT&T
TL7912 DECT 6.0 Cordless Headset and Handset Lifter. Whether
you want to connect directly to your corded telephone,
telephone line or computer, you can with the TL7912 headset.
Control costs and support your mobile workforce with
connectivity to Voice over IP (VoIP) services like
Microsoft Lync
it convenient to answer and end calls right from the headset.
A magnetic charger in the cradle ensures the headset fits and
charges securely—so you’ll never run out of battery during long
calls. With up to 12 hours of hands-free talk time and a range of
up to 500 feet, you’re free to work wherever your work is.
Before using this AT&T product, please read the
Important safety information section on pages 62-64 of this
manual. Please thoroughly read this user’s manual for all the
feature operations and troubleshooting information necessary to
install and operate your new AT&T product. You can also visit our
website at
1 (800) 222-3111.
Visit
www.telephones.att.com/headsets
list of AT&T phones that have been tested and found to be
compatible with the TL7912.
. It comes with the TL7100 Handset Lifter, making
www.telephones.att.com
In Canada, dial
1 (866) 288-4268.
SkypeTM and
or call
for a complete
The Skype name is a trademark of Skype.
Microsoft Lync is a registered trademark of Microsoft Corporation.
Model number: TL7912
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Type: DECT 6.0 cordless headset and handset lifter
Serial number:
Purchase date:
Place of purchase:
Both the model and serial numbers of your AT&T product can be
found on the bottom of the headset base and lifter.
Save your sales receipt and original packaging in case it is
necessary to return this product for warranty service.
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing
aids and cochlear implants. The TIA-1083 Compliant Logo is
a trademark of the Telecommunications Industry Association.
Used under license.
© 2012-2013 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Parts checklist
Check to make sure the headset package includes the following
items. Save your sales receipt and original packaging in the
event warranty service is necessary.
Quick start guide
TL7912
DECT 6.0 cordless headset
and handset lifter
Quick start guide
Headset base
User’s manual
TL7912
DECT 6.0 cordless headset
and handset lifter
User's manual
Battery with battery
compartment cover attached
Cordless headset with
earbud attached
Headset base
power adapter
Telephone line cord
Corded phone connection cable
Line splitter
Parts checklist
Three over the ear hooksFive earbuds Two over the head bands
Handset lifterlifterUSB cableBehind the neck band
CD-ROM
Auxiliary ring detectorLarge lifter padlifter pad pad Anti-slip pad
User’s manual
TL7912
DECT 6.0 cordless headset
and handset lifter
Table of contents
Getting started
Introduction ...................................... 1
Quick reference guide -
headset ........................................... 2
Headset lights ............................. 2
Headset alert tones .................. 4
Quick reference guide -
headset base ............................... 5
Headset base lights .................. 5
Quick reference guide -
handset lifter ...............................8
STATUS light ...............................10
Installation ......................................11
Colored labels ...........................11
Digital subscriber line
(DSL) ...............................................11
Battery installation .....................12
Headset base installation
and battery charging ...........13
Headset base and handset
lifter installation .......................14
Installation options .................14
Option 1: Connect the
headset to a corded
phone ............................................15
Option 2: Connect the
headset to a corded phone
and computer ............................17
Option 3: Connect the
headset to a telephone
wall jack .......................................21
Adjust the corded handset
audio ..............................................22
Attach the lifter ........................23
Adjust the switch hook
presser position .......................24
Adjust the height of the
lifter arm ......................................24
Lifter adjustments and
testing ...........................................25
Installation of large lifter
pad (optional) ............................26
Installation of anti-slip pad
(optional) .....................................26
About internal and auxiliary
ring detectors ............................27
Install the auxiliary ring
detector ........................................27
Ring detector on/off ..............28
Adjust the sensitivity
level ...............................................28
Headset attachments ................29
Earbud ...........................................29
Over the ear hook ...................30
Over the head band ...............33
Behind the neck band ...........35
Operation
Headset operation ......................38
Power on/off the
headset .........................................38
PHONE mode and PC
mode .............................................38
PHONE mode.................................39
Make a call..................................39
Answer a call .............................39
End a call .....................................40
Voice command ........................40
Headset ringer ..........................40
Caller ID announce .................41
Temporary ringer
silencing .......................................41
Call waiting .................................41
Options while on calls ..............42
Volume control .........................42
Mute ...............................................43
Switching between PHONE
mode and PC mode ...............44
Maintenance...................................61
Important safety
information .................................62
Safety information...................62
Especially about cordless
headsets ......................................63
Precautions for users
of implanted cardiac
pacemakers ................................64
Pacemaker patients ................64
FCC Part 68 and ACTA..............65
FCC Part 15 ....................................67
Limited warranty ..........................68
Technical specifications ...........71
DECT 6.0 digital
technology ..................................71
Operating range .......................71
Extended range and
clarity ............................................71
Encrypted for added
security .........................................71
Appendix
Adding and registering
headsets ......................................45
Registration options ...............45
Register a headset to your
TL7912 headset base ............46
Register a headset to
an AT&T DECT cordless
telephone base ........................47
Deregistering headsets .............49
Deregister all headsets
from your TL7912 headset
base ................................................49
Troubleshooting ...........................50
Index
Index ..................................................72
Getting started
Introduction
The TL7912 is a cordless headset and base that allows you to
have handsfree phone conversations. The package also comes
with the TL7100 handset lifter, making it convenient to answer
and end calls right from the headset. It can be used in different
ways depending on your needs. Choose from the following three
options. Connect your TL7912:
To a traditional corded telephone (pages 15-16). Connect the
•
headset base to a corded telephone and install the lifter on
your corded telephone. You can use the headset to remotely
control the lifter for answering or hanging up a call.
To both a corded phone and computer (pages 17-20).
•
Connect the headset base to a corded telephone and install
the lifter on your corded telephone. Use the USB cable to
connect the headset base and your PC. You can make and
answer VoIP calls through Skype or Microsoft Lync, or landline
calls using the AT&T Softphone Call Manager. You can also
use the voice command feature to make or answer calls after
you have installed the AT&T Softphone Call Manager.
Install the AT&T Softphone Call Manager using the
CD-ROM provided in the package.
-OR-
Visit www.telephones.att.com/downloads to download
the software. Unzip and install the file after download.
For installation and operation instructions of the software, refer
to the Installation and Operation Guide which can also be
found in the CD-ROM provided or the web site stated above.
To a telephone line only (page 21). If you do not want to
•
install the lifter on the corded handset, you can simply connect
the headset to a telephone wall jack through the line splitter
provided. Use the telephones on the same telephone line to
make or answer calls. The headset is a supplementary device
that can join the calls.
1
Getting started
Getting started
Quick reference guide - headset
(On/off button and light)
Press to make, answer or end a call
(pages 39-40).
Headset lights
light status
Red On when the headset battery is low and the headset
Blue On when a registered headset is charging in the
Red and blue Flashes slowly when the headset is not registered.
Off The battery is dead.
•
is charging in the headset base.
Flashes every 10 seconds to indicate the battery is
•
low when the headset is not in the headset base.
Flashes three times to indicate the headset is
•
powering off.
•
headset base.
Flashes three times to indicate the headset is
•
powering on.
Flashes twice every three seconds when the headset
•
is in use.
Flashes four times every four seconds when there is
•
an incoming call in PHONE mode.
Flashes every 10 seconds when a registered headset
•
in idle mode is out of the headset base.
•
Flashes quickly when the headset is trying to
•
register to a headset base.
•
No battery is installed.
•
The headset is powered off.
•
2
Getting started
Quick reference guide - headset
Earpiece
VOL+/VOL-
Slide the volume switch
to the right or left to
adjust the headset
ringer volume while
in idle mode (page 40),
or the listening volume
while on a call
(page 42).
Battery with cover
attached
Remove to replace the
battery.
Microphone
The microphone
incorporates noise
canceling technology
for clearer calls.
FLASH
Press to answer an
incoming call when
you receive a call
waiting alert during a
call (page 41).
MUTE/VOICE
Press to mute the
microphone during a call
(page 43).
Press to mute the ringer in
the earpiece when there is
an incoming call (page 41).
Press to initiate the voice
command feature when in
idle mode (page 40).
3
Getting started
Quick reference guide - headset
Headset alert tones
One long beep The headset is ready to take your voice
•
command. (You have to install the AT&T
Softphone Call Manager before using the
voice command feature. For installation and
operation instructions of the software, refer
to the Installation and Operation Guide
which can be found in the CD-ROM in the
package. You may also visit
www.telephones.att.com/
downloads to download it.)
One short beep every
30 seconds
Two beeps Error alert tone.
Two low beeps Call waiting alert tone.•
Two rapid beeps
every 20 seconds
Three rising beeps A conference call has started.•
Three rapid beeps
every 20 seconds
Three rapid beeps The headset is powering on or off.•
The microphone is muted. •
•
The speaking volume has reached its highest
•
or lowest setting.
Any key is pressed while the headset is out
•
of range.
Low battery warning.•
The headset is out of range.
•
The headset is not yet registered.
•
4
Getting started
Quick reference guide - headset base
Magnetic charging mount
Place the headset here
for charging.
MUTE (light)
PHONE (mode
button and light)
Headset base lights
MUTE
(Red)
PHONE
(Blue)
PC
(Blue)
On when you are registering a headset.
•
Flashes when a call is muted.
•
Flashes when you are deregistering headset(s) from the
•
headset base.
On when PHONE mode is selected as the default mode
•
on the idle headset base.
Flashes four times every four seconds when there is an
•
incoming call.
Flashes twice every three seconds when the headset is in
•
use in PHONE mode.
Flashes slowly when a call is on hold in PHONE mode.
•
On when PC mode is selected as the default mode on
•
the idle headset base.
Flashes twice every three seconds when the headset is in
•
use in PC mode.
Flashes slowly when a call is on hold in PC mode.
•
PAIR
Use to initiate headset
registration or deregistration.
PC (mode button
and light)
5
Getting started
Quick reference guide - headset base
VOLUME /MICROPHONE
Press the volume keys on the side
of the headset base to adjust the
speaking volume when on a call
(page 42).
(USB port)
Open the port cover to plug in the
USB cable for use with PC mode
(pages 17-18).
LIFTER
This jack is only used to connect an
AT&T handset lifter (model TL7100,
purchased separately).
CORDED HANDSET CONNECTED/
YES/NO
Choose the setting based on whether
you have connected to a corded
handset (page 16, 18 or 21).
6
Getting started
Quick reference guide - headset base
CORDED PHONE CONNECTION
jack (blue dot)
This jack is only used to connect
the corded phone connection cable
(page 15 or 17).
TEL WALL JACK (red dot)
POWER jack (green dot)
Corded handset audio adjust switch
Use this switch to adjust the corded
handset audio when you have connected
the headset base to a corded telephone
(page 22).
7
Getting started
Quick reference guide - handset lifter
SENSOR ADJ knob
Adjusts the sensitivity of the ring detector (page 28).
ADJUST LIFTER knob
Adjusts the height of the lifter arm (page 24).
Lifter arm
Holds the corded telephone handset.
Switch hook presser
When the CORDED HANDSET CONNECTED
switch is set to YES, pressing on the
headset raises or lowers the switch
hook presser.
Lifter control cable
Plug this cable into the LIFTER jack on
the headset base.
RING DETECT jack
Plug in the auxiliary ring
detector (page 27).
8
Getting started
Quick reference guide - handset lifter
RING ON/OFF
Press to turn the ring detector on or off. When the ring detector is
off, the cordless headset does not ring (page 28).
Switch hook presser adjustment knob
Adjusts the position of the switch hook presser
(page 24).
Small lifter pad
Holds the earpiece of the corded telephone
handset.
STATUS light
On in red when the ring detector is off (page 10).
On in blue when the ring detector is on and
the headset is not in use (page 10).
Flashes in blue four times every three seconds
when the ring detector detects an incoming
call (page 10).
Front view
Flashes in blue slowly when the switch hook
presser is raised and you are on a call
(page 10).
Back view
Internal ring detector
Detects the telephone ringer and sends a
ring tone to the headset earpiece.
Adhesive tape
Remove the protective strips before
attaching the lifter to the telephone base.
9
Getting started
Quick reference guide - handset lifter
STATUS light
Red On when the headset is not in use and the ring detector is
Blue On when the headset is not in use and the ring detector
Off The headset base does not have power.
•
turned off.
Flashes slowly when the headset is in use and the ring
•
detector is turned off.
•
is turned on.
Flashes four times every three seconds when the ring
•
detector detects an incoming call.
Flashes slowly when the headset is in use and the ring
•
detector is turned on.
•
The lifter control cable is not plugged into the LIFTER jack
•
on the headset base.
10
Getting started
Installation
You must install and
charge the battery before
using the headset.
Colored labels
The cords have colored labels that guide you to plug them into
the correct headset base jacks. The back of the headset base
has color-coded dots and the names of the jacks above them
that correspond to the colored labels on the cords.
Digital subscriber line (DSL)
If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone line, you must install a
DSL filter between the telephone line cord and telephone wall
jack (see page 15, 17 or 21). The filter prevents noise and caller
ID problems caused by DSL interference. Please contact your DSL
service provider for more information about DSL filters.
For customer service or product information, visit our website at
STOP!
See pages 12-13
for easy instructions.
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
Avoid placing the headset base too close to:
• Communication devices such as television sets, VCRs or other
cordless telephones.
• Excessive heat sources.
• Noise sources such as a window with traffic outside, motors,
microwave ovens, refrigerators or fluorescent lighting.
• Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
• Mechanical vibration or shock such as on top of a washing
machine or work bench.
11
Getting started
Battery installation
The battery is permanently attached to the battery compartment
cover. Do not try to separate them from each other. After
installing the battery pack, charge it for at least 15 minutes.
You may be able to make and receive short calls. For optimal
performance, charge the headset battery for at least three hours
before use. When fully charged, the headset battery provides
approximately 12 hours of talk time or 5 days of standby time.
When the headset is not in use, recharge by returning it to the
headset base.
1. Insert the battery pack into the
battery compartment.
2. Press down on the battery pack
until it clicks into place.
NOTES:
Remove any headset attachment (earbud excluded) before battery replacement.
•
To order a replacement battery pack (model BT191665), visit our website at
•
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
12
Getting started
Headset base installation and battery charging
After installing the battery, charge the headset by placing it in
the magnetic charging mount as shown below. The light turns
on when the headset is charging.
Plug the small end of the headset base power adapter into
1.
the POWER jack (green dot) at the back of the headset base.
Plug the large end into an electrical outlet not controlled by a
wall switch.
The magnet holds the top
Insert the headset into the
2.
magnetic charging mount.
3.
of the headset in place.
The light turns on.
Magnetic
charging
mount
IMPORTANT INFORMATION
Use only the supplied rechargeable battery pack or replacement
battery pack (model BT191665). To order, visit our website at
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
13
Getting started
Headset base and handset lifter installation
Installation options
There are three installation options as described below.
For Options 1 and 2, the handset lifter works with the cordless
headset to provide a complete communication solution for most
corded telephones. The lifter raises and lowers its switch hook
presser to answer, make and end phone calls. The ring detector
provides an incoming call indication through the cordless
headset, so you can answer calls even when you are away from
the telephone base.
Option 1: Connect the headset to a corded phone (see pages
15-16). This option allows you to use the headset to
remotely control the lifter for answering or hanging up
a call.
Option 2: Connect the headset to a corded phone and computer
(see pages 17-20). This option enables you to use the
headset for VoIP (Voice over IP) calls through your
computer, or traditional phone call through the corded
phone. You can use the voice command feature to
make or answer calls. Make sure you install the AT&T
Softphone Call Manager on your computer using
the CD-ROM provided in the package. You may also
visit www.telephones.att.com/downloads
to download and install the software. For installation
and operation instructions of the software, refer to the
Installation and Operation Guide which can also be
found in the CD-ROM provided or the web site stated
above.
Option 3:
If you do not want to install the lifter on the corded
handset, you can simply connect the headset to a
telephone wall jack through the line splitter provided
(see page 21). The headset acts as a supplementary
device that can join calls. Use the telephones connected
to the same telephone line to make or answer calls.
14
Getting started
Headset base and handset lifter installation
Option 1: Connect the headset to a corded phone
Plug one end of the corded phone connection cable into the
1.
CORDED PHONE CONNECTION jack (blue dot) at the back of
the headset base.
Plug the other end of the corded phone connection cable into
2.
the handset jack on the corded phone.
Unplug the curly handset cord from the handset jack on the
3.
corded phone and plug it into the jack on the corded phone
connection cable.
Plug the small end of the headset base power adapter
4.
to the POWER jack (green dot) on the headset base.
Telephone
wall jack
5
Telephone
line cord
A DSL filter (not
included) is required if
you have DSL
high-speed Internet
service. The DSL filter
must be plugged into a
telephone wall jack.
6
4
1
7
3
2
Corded phone
15
Getting started
Headset base and handset lifter installation
Option 1: Connect the headset to a corded phone (cont.)
Plug the large end of the headset base power adapter into a
5.
power outlet not controlled by a wall switch.
Plug the end of the lifter control cable into the LIFTER jack at
6.
the back of the headset base.
Use the attached fastener to bundle all line cords neatly.
7.
Make sure the CORDED HANDSET
8.
CONNECTED switch on the right side of the
headset base is set to YES.
Adjust the corded handset audio (see
9.
page 22) before you install the
handset lifter on the corded phone.
For instructions of installing the lifter, see
10.
pages 23-26. For information about the
internal and auxiliary ring detectors, refer to pages 27-28.
8
16
Getting started
Headset base and handset lifter installation
Option 2: Connect the headset to a corded phone and computer
Plug one end of the corded phone connection cable into the
1.
CORDED PHONE CONNECTION jack (blue dot) at the back of
the headset base.
Plug the other end of the corded phone connection cable into
2.
the handset jack on the corded phone.
Unplug the curly handset cord from the handset jack on the
3.
corded phone and plug it into the jack on the corded phone
connection cable.
6
7
8
1
4
Telephone
wall jack
A DSL filter (not included) is
required if you have DSL
high-speed Internet service.
The DSL filter must be plugged
into a telephone wall jack.
5
Telephone
line cord
17
9
3
2
Corded phone
Getting started
Headset base and handset lifter installation
Option 2: Connect the headset to a corded phone and
computer (cont.)
Plug the small end of the headset base power adapter
4.
to the POWER jack (green dot) on the headset base.
Plug the large end of the headset base power adapter into a
5.
power outlet not controlled by a wall switch.
Plug the small end of the USB cable into the USB port
6.
labeled on the right side of the headset base.
Plug the large end of the USB cable into a USB port on your
7.
computer. Wait for your computer to indicate that it has
recognized the headset.
Plug the end of the lifter control cable into the LIFTER jack at
8.
the back of the headset base.
Use the attached fastener to bundle all line cords neatly.
9.
Make sure the CORDED HANDSET
10.
CONNECTED switch on the right side of the
headset base is set to YES.
Adjust the corded handset audio (see
11.
page 22) before you install the
handset lifter on the corded phone.
10
For instructions of installing the lifter, see
12.
pages 23-26. For information about the
internal and auxiliary ring detectors, refer to pages 27-28.
Install the AT&T Softphone Call Manager using the
13.
CD-ROM provided in the package. You may also visit
www.telephones.att.com/downloads to download
and install the software. For installation and operation
instructions of the software, refer to the Installation and
Operation Guide which can also be found in the CD-ROM
provided or the web site stated above.
18
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