AT&T TL7910 User Manual
User’s manual
TL7910
DECT 6.0 cordless headset
Congratulations
on your purchase of this AT&T product.
Unify your everyday business communications with the AT&T
TL7910 DECT 6.0 Cordless Headset. Whether you want to
connect directly to your phone line, deskset or computer, you
can with the TL7910 headset. Control costs and support your
mobile workforce with connectivity to Voice over IP (VoIP)
services like
SkypeTM and Microsoft Lync
. A magnetic charger
in the cradle ensures the headset fits and charges securely—so
you’ll never run out of battery during long calls. With up to 12
hours of hands-free talk time and a range of up to 500 feet,
you’re free to work wherever your work is.
Before using this AT&T product, please read the Important
safety information section on pages 47-49 of this manual.
Please thoroughly read this user’s manual for the feature
operations and troubleshooting information necessary to install
and operate your new AT&T product. You can also visit our
website at
www.telephones.att.com
or call
1 (800) 222-3111.
In Canada, dial
1 (866) 288-4268.
Visit www.telephones.att.com/headsets
for a complete
list of AT&T phones that have been tested and found to be
compatible with the TL7910.
The Skype name is a trademark of Skype.
Microsoft Lync is a registered trademark of Microsoft Corporation..
© 2012-2013 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Model number: TL7910
Type: DECT 6.0 cordless headset
Serial number:
Purchase date:
Place of purchase:
Both the model and serial numbers of your AT&T product can be
found on the bottom of the headset base.
Save your sales receipt and original packaging in case it is
necessary to return this product for warranty service.
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing
aids and cochlear implants. The TIA-1083 Compliant Logo is a
trademark of the Telecommunications Industry Association. Used
under license.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Cordless headset with
earbud attached
Parts checklist
Check to make sure the headset package includes the following
items. Save your sales receipt and original packaging in the
event warranty service is necessary.
Headset base
Telephone
line cord
Line splitter
Headset base
power adapter
USB cableBehind the neck band
Corded phone
connection cable
Three over the ear hooksFive earbuds
Battery
with battery
compartment
cover attached
User's manual
User’s manual
TL7910
DECT 6.0 cordless headset
Quick start guide
Quick start guide
TL7910
DECT 6.0 cordless headset
Two over the head bands CD-ROM
Optional accessory
The TL7910 headset and base is also compatible with the
TL7100 handset lifter.
For more information about the handset lifter, visit our website at
www.telephones.att.com.
TL7100
User’s manual
TL7910
DECT 6.0 cordless headset
Table of contents
Getting started
Introduction .................................... 1
Quick reference guide -
headset ......................................... 2
Headset lights ........................... 2
Headset alert tones ................ 4
Quick reference guide -
headset base ............................. 5
Headset base lights ................ 5
Installation ...................................... 8
Colored labels ........................... 8
Digital subscriber line
(DSL) ............................................... 8
Battery installation ..................... 9
Headset base installation
and battery charging .......... 10
Headset base installation .......11
Installation options ................ 11
Option 1: Connect the
headset to a telephone
wall jack ......................................12
Option 2: Connect the
headset to a corded
phone ........................................... 13
Option 3: Connect
the headset to your
computer .................................... 15
Headset attachments ............... 18
Earbud .......................................... 18
Over the ear hook ..................19
Over the head band .............. 22
Behind the neck band .......... 24
Operation
Headset operation ..................... 27
Power on/off the
headset ........................................27
PHONE mode and
PC mode .....................................27
PHONE mode................................28
Make a call.................................28
Answer a call ............................ 28
End a call .................................... 29
Voice command .......................29
Headset ringer .........................29
Caller ID announce ................30
Temporary ringer
silencing ......................................30
Call waiting ................................ 30
Options while on calls ............. 31
Volume control ........................31
Mute .............................................. 32
Switching between PHONE
mode and PC mode .............. 33
Appendix
Adding and registering
headsets .....................................34
Registration options ..............34
Register a headset to your
TL7910 headset base ...........35
Register a headset to
an AT&T DECT cordless
telephone base .......................36
Deregistering headsets ............38
Deregister all headsets
from your TL7910 headset
base ...............................................38
Troubleshooting ..........................39
Maintenance..................................46
Important safety
information ................................ 47
Safety information..................47
Especially about cordless
headsets .....................................48
Precautions for users
of implanted cardiac
pacemakers ............................... 49
Pacemaker patients ............... 49
FCC Part 68 and ACTA.............50
FCC Part 15 ................................... 52
Limited warranty ......................... 53
Technical specifications .......... 56
DECT 6.0 digital
technology ................................. 57
Operating range ...................... 57
Extended range and
clarity ...........................................57
Encrypted for added
security ........................................ 57
Index
Index .................................................58
Introduction
The TL7910 is a cordless headset and base that allows you to
have handsfree phone conversations. It can be used in different
ways depending on your needs. Choose from the following three
options. Connect your TL7910:
To a telephone line only (page 12). Connect the headset to a
telephone wall jack. Use the telephones on the same telephone
line to make or answer calls. The headset is a supplementary
device that can join the calls.
To a traditional corded telephone (pages 13-14). Connect
the headset to a corded telephone. If you also install a
lifter (AT&T TL7100, purchased separately) on your corded
telephone, you can use the headset to remotely control the
lifter for answering or hanging up a call.
To both a PC and telephone line (pages 15-17). Connect
a phone line to the headset base and the USB cable to
your PC. You can make and answer VoIP calls through
Skype or Microsoft Lync, or landline calls using the
AT&T Softphone Call Manager. You can also use the voice
command feature to make or answer calls after you have
installed the AT&T Softphone Call Manager.
Install the AT&T Softphone Call Manager using the
CD-ROM provided in the package.
-OR-
Visit www.telephones.att.com/downloads to
download the software. Unzip and install the file after
download.
For installation and operation instructions of the software,
refer to the Installation and Operation Guide which can
also be found in the CD-ROM provided or the web site stated
above.
•
•
•
Getting started
1
2
Getting started
light status
Red On when the headset battery is low and the headset
is charging in the headset base.
Flashes every 10 seconds to indicate the battery is
low when the headset is not in the headset base.
Flashes three times to indicate the headset is
powering off.
•
•
•
Blue On when a registered headset is charging in the
headset base.
Flashes three times to indicate the headset is
powering on.
Flashes twice every three seconds when the headset
is in use.
Flashes four times every four seconds when there is
an incoming call in PHONE mode.
Flashes every 10 seconds when a registered headset
in idle mode is out of the headset base.
•
•
•
•
•
Red and blue Flashes slowly when the headset is not registered.
Flashes quickly when the headset is trying to
register to a headset base.
•
•
Off The battery is dead.
No battery is installed.
The headset is powered off.
•
•
•
Quick reference guide - headset
Headset lights
(On/off button and light)
Press to make, answer or end a call
(pages 28-29).
Getting started
Getting started
VOL+/VOL-
Slide the volume switch
to the right or left to
adjust the headset
ringer volume while
in idle mode (page 29),
or the listening volume
while on a call
(page 31).
Earpiece
Microphone
The microphone
incorporates noise
canceling technology
for clearer calls.
FLASH
Press to answer an
incoming call when
you receive a call
waiting alert during a
call (page 30).
Quick reference guide - headset
Battery with cover
attached
Remove to replace the
battery.
MUTE/VOICE
Press to mute the microphone
during a call (page 32).
Press to mute the ringer in
the earpiece when there is an
incoming call (page 30).
Press to initiate the voice
command feature (page 29).
3
4
Getting started
One long beep The headset is ready to take your voice
command. (You have to install the AT&T
Softphone Call Manager before using the
voice command feature. For installation and
operation instructions of the software, refer
to the Installation and Operation Guide
which can be found in the CD-ROM in the
package. You may also visit
www.telephones.att.com/
downloads to download it.)
•
One short beep every
30 seconds
The microphone is muted. •
Two beeps Error alert tone.
The speaking volume has reached its highest
or lowest setting.
Any key is pressed while the headset is out
of range.
•
•
•
Two low beeps Call waiting alert tone.•
Two rapid beeps
every 20 seconds
Low battery warning.•
Three rising beeps A conference call has started.•
Three rapid beeps
every 20 seconds
The headset is out of range.
The headset is not yet registered.
•
•
Three rapid beeps The headset is powering on or off.•
Quick reference guide - headset
Headset alert tones
5
Getting started
Quick reference guide - headset base
Magnetic charging mount
Place the headset here for
charging.
MUTE (light)
PAIR
Use to initiate headset
registration or
deregistration.
PHONE (mode button
and light)
PC (mode button
and light)
MUTE
(Red)
On when you are registering a headset.
Flashes when a call is muted.
Flashes when you are deregistering headset(s) from the
headset base.
•
•
•
PHONE
(Blue)
On when PHONE mode is selected as the default mode
on the idle headset base.
Flashes four times every four seconds when there is an
incoming call.
Flashes twice every three seconds when the headset is in
use in PHONE mode.
Flashes slowly when a call is on hold in PHONE mode.
•
•
•
•
PC
(Blue)
On when PC mode is selected as the default mode on
the idle headset base.
Flashes twice every three seconds when the headset is in
use in PC mode.
Flashes slowly when a call is on hold in PC mode.
•
•
•
Headset base lights
6
Getting started
VOLUME /MICROPHONE
Press the volume keys on the side
of the headset base to adjust the
speaking volume when on a call
(page 31).
CORDED HANDSET CONNECTED/
YES/NO
Choose the setting based on whether
you have connected to a corded
handset (page 12 or 13).
LIFTER
This jack is only used to connect an
AT&T handset lifter (model TL7100,
purchased separately).
(USB port)
Open the port cover to plug in the USB
cable for use with PC mode (page 15).
Quick reference guide - headset base
7
Getting started
Quick reference guide - headset base
TEL WALL JACK (red dot)
POWER jack (green dot)
CORDED PHONE CONNECTION
jack (blue dot)
This jack is only used to connect
the corded phone connection cable
(page 13).
Corded handset audio adjust switch
Use this switch to adjust the corded
handset audio when you have connected
the headset base to a corded telephone
(page 14).
8
Getting started
Installation
See pages 9-10
for easy instructions.
You must install and
charge the battery before
using the headset.
STOP!
Colored labels
The cords provided with your headset are attached with colored
labels to help you plug them into the correct jacks on the
headset base. Each jack on the headset base is labeled and
marked with a colored dot, allowing you to plug in the correct
cords by matching the colors.
Digital subscriber line (DSL)
If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone line, you must install a
DSL filter between the telephone line cord and telephone wall
jack (see page 12, 13 or 15). The filter prevents noise and caller
ID problems caused by DSL interference. Please contact your DSL
service provider for more information about DSL filters.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
Avoid placing the headset base too close to:
• Communication devices such as television sets, VCRs or other
cordless telephones.
• Excessive heat sources.
• Noise sources such as a window with traffic outside, motors,
microwave ovens, refrigerators or fluorescent lighting.
• Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
• Mechanical vibration or shock such as on top of a washing
machine or work bench.
9
Getting started
Battery installation
The battery is permanently attached to the battery compartment
cover. Do not try to separate them from each other. After
installing the battery pack, charge it for at least 15 minutes.
You may be able to make and receive short calls. For optimal
performance, charge the headset battery for at least three hours
before use. When fully charged, the headset battery provides
approximately 12 hours of talk time or 5 days of standby time.
When the headset is not in use, recharge it by returning it to the
headset base.
NOTES:
Remove any headset attachment, except the earbud, before battery replacement.
To order a replacement battery (model BT191665), visit our website at
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
•
•
1. Insert the battery into the
battery compartment.
2. Press down on the battery until it
clicks into place.
10
Getting started
Headset base installation and battery charging
After installing the battery, charge the headset by placing it in
the magnetic charging mount as shown below. The light turns
on when the headset is charging.
IMPORTANT INFORMATION
Use only the supplied rechargeable battery pack or replacement
battery pack (model BT191665). To order, visit our website at
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
Plug the small end of the headset base power adapter into
the POWER jack (green dot) at the back of the headset base.
Plug the large end into an electrical outlet not controlled by a
wall switch.
1.
The magnet holds the top
of the headset in place.
The light turns on.
3.
Magnetic
charging
mount
Insert the headset into the
magnetic charging mount.
2.
11
Getting started
Headset base installation
Installation options
There are three installation options as described below.
Option 1: Connect the headset to a telephone wall jack through
the line splitter provided (see page 12).
Option 2: Connect the headset to a corded phone using the
corded phone connection cable provided (see pages 13-14).
Option 3: Connect the headset to your computer using the USB
cable provided for VoIP calls, and to the telephone wall jack
using a telephone line cord for landline calls (see pages 15-
17). Make sure you install the AT&T Softphone Call Manager
on your computer using the CD-ROM provided in the package.
You may also visit www.telephones.att.com/downloads
to download and install the software. For installation and
operation instructions of the software, refer to the Installation
and Operation Guide which can also be found in the CD-ROM
provided or the web site stated above.
12
Getting started
NOTE: The headset base and headset do not have external ringers. When
you receive calls, the headset earpiece rings. If you have telephones
connected to the same telephone line as the headset base, you can rely on
the ringers of those telephones to alert you to incoming calls.
Plug one end of the
telephone line cord into
the TEL WALL JACK
(red dot) at the back of
the headset base.
•
A DSL filter (not included) is
required if you have DSL
high-speed Internet service.
The DSL filter must be plugged
into a telephone wall jack.
Telephone line cord
Plug the other end of the
telephone line cord into
the line splitter.
•
Line splitter
Corded or
cordless phone
Plug the line splitter into
the telephone wall jack
(or a DSL filter if you
subscribe to DSL Internet
service).
•
Connect another
telephone line
cord between the
telephone and the
line splitter.
•
Use the attached
fastener to bundle
all line cords neatly.
•
Headset base installation
Option 1: Connect the headset to a telephone wall jack
Make sure the CORDED HANDSET
CONNECTED switch on the right side of the
headset base is set to NO.
Connect the line cords as shown below.
Use the included line splitter to connect the
headset base and your telephone to the
same telephone wall jack.
1.
2.
13
Getting started
Headset base installation
Option 2: Connect the headset to a corded phone
Make sure the CORDED HANDSET
CONNECTED switch on the right side of the
headset base is set to YES.
Connect the line cords as shown below.
Use the included corded phone connection
cable to connect the headset base to your
corded telephone.
1.
2.
Plug one end of the
corded phone connection
cable into the CORDED
PHONE CONNECTION
jack (blue dot) at the back
of the headset base.
•
A DSL filter (not
included) is required
if you have DSL
high-speed Internet
service. The DSL filter
must be plugged into
a telephone wall jack.
Unplug the curly
handset cord from
the handset jack
on the corded
phone and plug
it into the jack on
the corded phone
connection cable.
•
Corded phone
Plug the other end
of the corded phone
connection cable into
the handset jack on
your corded phone.
•
Use the attached
fastener to bundle
all line cords neatly.
•
14
Getting started
Option 2: Connect the headset to a corded phone (cont.)
After you have connected the headset base
to your corded phone, you may need to
adjust the corded handset audio switch at
the bottom of the headset base for optimal
sound quality.
To adjust the corded handset audio:
Lift the corded handset and then
press on the headset to check for a
dial tone. If there is no dial tone or the
dial tone is unclear, slide the corded
handset audio switch at the bottom of
the headset base from A to F until the
dial tone is clear.
•
Headset base installation
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