AT&T Merlin II Feature Module 2, Merlin II User Manual

AT&T

®

MERLIN

COMMUNICATIONS SYSTEM

Feature Module 2
User’s Guide:
Basic Touch-Tone and Rotary Telephones

II

©1988 AT&T

All Rights Reserved
Printed in USA

NOTICE

The information in this document is subject to change without notice. AT&T assumes no

responsibility for any errors that may appear in this document.
MERLIN is a registered trademark of AT&T.

To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and

include the document number 999-503-140 with your order.

Issue 2

May, 1988

Table of Contents

Introduction
Placing Intercom Calls
Dialing Outside Calls
Dialing Outside Calls in Systems

with Special Features

Placing Calls with Speed Dialing Features 8

Answering Calls

Paging Co-workers
Handling Calls with the Hold

and Transfer Features
Setting Up a Conference Call
Receiving Messages and Reminders
Notes

10
12

13

14

15

16

2
3
4

6

Introduction

About This Guide

This guide shows how to handle calls and use features of
the MERLIN II system. The MERLIN II System Manual
provides complete information about system features and
equipment.

About Your Telephone

You may have either a rotary or a Touch-Tone telephone.
You can place, answer, and handle calls on either phone,
but some optional system features require Touch-Tones.

The Switchhook

Switchhook

Touch-Tones

If you have a Touch-Tone phone, you can send signals to
the control unit by touching buttons on the dial pad.
When you dial # or *, then dial one of the codes shown
in this guide, the system recognizes the digits you dial as
a feature code rather than part of a telephone number.

Your administrator assigns optional features to your
telephone. Ask him or her which features you can use.

The switchhook serves two functions:

●

Holding the switchhook down for several seconds
disconnects the call.

●

Pressing the switchhook, then releasing it (a switchhook

flash), sends a signal to the MERLIN II system control

unit. You use the switchhook flash to put calls on
hold, transfer them, and set up conference calls.

[TT]

Dial Tones

There are two dial tones:

● Intercom dial tone

● Outside line dial tone

When you first lift your handset, you hear the intercom

dial tone. You have to dial a code to get the outside line
dial tone.

This symbol indicates that the feature works

with Touch-Tone telephones only.

2

Placing Intercom Calls

You can call anyone in the MERLIN II system by dialing
his or her intercom number. You can call Call
Distribution groups (groups of people, such as sales
representatives, who answer incoming calls on a round­robin basis) by dialing the group code.

If you don’t have a list of intercom numbers and Group
Call Distribution codes for your system, see your
administrator.

To place an intercom call:

1 Lift your handset.
2 Dial the intercom number or the Group Call

Distribution code.

Introduction

Intercom Calls

3

Dialing Outside Calls

System Type

How you place calls depends on what type of MERLIN II
system you’re using.
check the appropriate box.

Outside line representation on this system is:

❑ Square
❑ Pooled

Placing Calls

Ask your administrator what lines or line pools are
assigned to your telephone and follow the appropriate
steps, below.

NOTE: Ask your administrator if you have to enter an

account code before you dial an outside call. If you do,
see “Forced Account Code Entry,” below.

Ask your administrator, then

There are three types of pooled systems:

❑ With Button Access
❑ With Dial Access
❑ With Automatic Route Selection (ARS)

Placing calls in a square system:

1 Lift your handset.
2 Dial 88.

You hear the outside dial tone.

3 Dial the telephone number.

Placing calls in a pooled system with Button
Access or ARS:

1 Lift your handset.
2 Dial 9.

You hear the outside dial tone.

3 Dial the telephone number.

4

Placing calls in a pooled system with Dial Access:

1 Lift your handset.
2 Dial 9.
3 Dial the appropriate line pool access code. (If you

don't have the codes, ask your administrator.)

You hear the outside dial tone.

4 Dial the telephone number.

Placing calls on a personal line in a pooled system:

1 Lift your handset.
2 Dial 88.

You hear the outside dial tone.

3 Dial the telephone number.

Outside

Calls

5

Dialing Outside Calls in Systems with Special Features

NOTE: If you can’t dial calls after regular business hours,

your system may have Night Service with Outward
Restriction. If you need to make business calls while
Night Service is in effect, see your administrator.

Forced Account Code Entry [TT]

If your telephone is administered for Forced Account
Code Entry, you must dial an account code whenever

you place an outside call.

To make an outside call:

1 Lift the handset.

You hear the intercom dial tone.

2 Dial #22.
3 Dial the account code (maximum of 16 characters).
4 Dial #22.
5 Access the line or line pool you want tp use for the

call.

You hear the outside dial tone.

6 Dial the telephone number.

6

Privacy [TT]

The Privacy feature prevents people who share your
lines from joining your conversation. Be sure to
deactivate the feature when you don’t need it any
longer.

To make a private call:

1 Lift the handset

You hear a dial tone.

2 Dial #31 to turn Privacy on.
3 Hang up your handset when you’ve finished.
4 Lift the handset

You hear a dial tone.

5 Dial #30 to turn Privacy off.

Account Code

Privacy

7

Placing Calls with Speed Dialing Features

If your administrator has assigned speed dialing features
to your telephone, you can use codes for quick dialing of
outside calls and for redialing numbers.

Personal Speed Dial [TT]

Your administrator can assign codes #01 through #21 to:

Telephone numbers you dial often
Account numbers
MERLIN II system features
PBX, Centrex, or Custom Calling features.

To place a Personal Speed Dial call:

Get the Personal Speed Dial codes from your
administrator and follow these steps to place a call.

1 Lift your handset.
2 Dial the Personal Speed Dial code.

8

Redialing Numbers [TT]

Your MERLIN II system has two features that let you

redial a number by just dialing a code on your Touch­Tone telephone,
busy signal or if you need to make several calls to the
same number.

Use these features whenever you get a

Last Number Redial

You can use a code to redial the last number you called.

Saved Number Redial

You can save a telephone number, then redial it using a
code.

To redial a call:

1 Lift your handset.
2 When you hear the dial tone, dial #24.

To save a number, then redial it:

1 Before hanging up, dial #23. (You must dial this

code within 15 seconds after dialing the last digit of
the telephone number.)

2 To redial the call, lift your handset and dial #23.

Speed

Dialing

9

Answering Calls

Just lift your handset to answer a call.

Forwarding Your Calls [TT]

You can use the Call Forwarding/Follow Me feature to
have all calls that come into your telephone forwarded to
another telephone in the system. You activate Call
Forwarding at your telephone and Follow Me at the
telephone to which you want your calls forwarded.

To activate Call Forwarding:

1 Lift your handset and dial *89.
2 Dial the intercom number of the telephone to which

your calls should be forwarded.

3 When you hear the confirmation tone, hang up.

To activate Follow Me:

1 At the telephone to which you want your calls

transferred, touch Intercom-Ring (if the telephone

has this button), lift the handset and dial *80.

2 Dial your own intercom number.
3 When you hear the confirmation tone, hang up.

To cancel Call Forwarding or Follow Me:

1 At your telephone, lift your handset and dial *89.
2 Dial your own intercom number.
3 When you hear the confirmation tone, hang up.

10

Answering Calls for Co-workers [TT]

You can use the Call Pickup and Group Call Pickup
features to answer calls that ring at other people’s
telephones.
use the Group Call Pickup feature to answer a call for
another group member.

in a Call Pickup Group.

If you are in a Call Pickup Group, you can

Ask your administrator if you’re

To use Call Pickup:

1 Lift your handset.
2 Dial *9.

3 Dial the intercom number of the ringing telephone or

the number of the line on which the call came in.

To use Group Call Pickup:

1 Lift your handset.
2 Dial *88.

Incoming

Calls

11

Paging Co-Workers

With the Page features, you can make announcements to
individuals or groups of people through your voice
terminal.

Group Page [TT]

If your administrator has set up paging groups, you can
make announcements to members of a particular group.
Ask your administrator for the group codes.

Loudspeaker Page [TT]

To make an announcement to a paging group:

1 Lift your handset and dial the code for the group.
2 At the beep, make your announcement.

If your business has a loudspeaker paging system, you

can make announcements over the system from your
voice terminal. Ask your administrator for the line
number for Loudspeaker Page.

To make an announcement:

1 Lift your handset.
2 Dial *9, then the loudspeaker page line number.
3 Make your announcement.

12

Handling Calls with Hold and Transfer Features

Putting Calls on Hold

You use the switchhook to put calls on hold.

Transferring Calls

You use the switchhook to transfer calls to other people.

To put a call on hold, then retrieve it:

1 To put a call on hold, press the switchhook down

firmly, then release it (one switchhook flash).

You hear the intercom dial tone.

2 Lay the handset down next to the telephone.
3 To take a call off hold, press down and release the

switchhook twice (two switchhook flashes).

To transfer a call:

1 Press the switchhook down firmly, then release it

(one switchhook flash).

You hear the intercom dial tone.

2 Dial the intercom number for the individual or the

code for the Call Distribution group.

3 If someone answers, announce the call, then hang

up.

Page/Hold

Transfer

13

Setting Up a Conference Call

You can set up a conference call that includes people in
and outside the MERLIN II system.

To set up a conference call:

1 With one of the people already on the line, tell the

person you’re putting him or her on hold.

2 Press the switchhook down firmly and then release it

(one switchhook flash).

You hear the intercom dial tone.

3 Dial the second call.
4 Take the appropriate step:

— lf you get an answer, press the switchhook down

firmly and then release it (one switchhook flash)
to add the person on hold to the call.

— If you get a busy signal or no answer, press the

switchhook down firmly and then release it twice
(two switchhook flashes) to be reconnected with
the first party.

14

Receiving Messages and Reminders

The Message Light [TT]

The Message light shows that you have a message. See
your attendant for messages.

Reminder Service [TT]

To turn off your Message light:

1 Lift your handset.

2 Dial #54.

You can use this feature to have the system call you at
the time you specify. When you answer the call, you'll
hear the distinctive Reminder Service Touch-Tones.

To set a reminder time:

1 Lift your handset and dial *81.
2 Dial the 4-digit reminder in a 12-hour format

(1200 to 1159)

3 Dial 2 (A) for a.m. or 7 (P) for p.m.

(Noon is 12 p.m.)

To cancel a reminder time:

1 Lift your handset and dial *82.

Conference

Message

15

Notes

System Feature Checklist

(Check those that apply and fill in any required data.)

❑ Dial Access to Line Pools. Codes:

❑ Group Call Distribution. Codes:

❑ Account Code Entry. Account Code:

❑ Group Page. Codes:

❑ Loudspeaker Page. Line Number:

❑ Restricted Direct Inward System Access (password

required).

Use this space to record information about your system,
such as intercom numbers, outside line codes, and
Personal Speed Dial codes.

16