Page 1
AT&T
MERLIN® Attendant
for MERLIN LEGEND™
System Manager’s Guide
Communications System
Page 2
Copyright© 1991 AT&T
All Rights Reserved
Printed in U.S.A.
AT&T 555-600-710
Issue 1
October 1991
Notice
Every effort was made to ensure that the information in this book was complete and
accurate at the time of printing. However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits of a Class A
digital device, pursuant to Part 15 of FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference, in which case the user will
have to correct the interference at his or her own expense. For additional FCC
interference registration, and repair information, see the information located at the
back of this book.
Trademarks
MERLIN LEGEND and MLX-20L are trademarks of AT&T.
MERLIN is a registered trademark of AT&T.
Warranty
AT&T provides a limited warranty to this product. Refer to the “Limited Use
Software License Agreement” card provided with this package.
Ordering Information
The order number for this book is 555-600-710. To order additional books, call 1
800 432-6600 in the U.S. and 1 800 255-1242 in Canada. For more information on
how to order this and other system reference materials, see “About This Guide. ”
Support Telephone Numbers
AT&T provides a toll-free customer helpline 24 hours a day. In the U.S. call the
AT&T Helpline at 1 800 628-2888 if you need assistance when installing,
programming, or using your system. In Canada, call on of the following Technical
Assistance Centers for service or technical assistance:
Eastern Canada and Ottawa:
Ontario:
Central and Western Canada:
1 800 363-1882
1 800 387-4268
1 800 633-9817
Page 3
Contents
About This Guide
■ Conventions
■ Related Guides
Chapter 1: Overview
■ Key Features
Announcements
Day and Night
Announcements
Call Handling
Call Transfer
■ The MERLIN Attendant Unit
Front Panel
Back Panel
Installation Requirements
Planning Forms
vii
viii
1-2
1-2
1-3
1-4
1-5
1-9
1-9
1-11
1-13
1-13
Contents
Location Requirements
Installation Overview
1-14
1-14
i
Page 4
Chapter 2: Changing the
Current Settings
Changing the Authorized Caller
■
Code
■
Setting the Current Day, Date, and
Time
■
Changing Your Business Hours
Changing Business Hours for
Early/Late Closings
2-3
2-4
2-5
2-7
Changing Your Business Days
Changing the Clock for
Daylight Saving Time
■
Changing Your Recorded
Announcements
Erasing Announcements and
Reallocating Announcement
Times
■
Changing the Routing Plan
Changing an Existing Route
Erasing an Existing Route
Programming a New Route for
Blind Transfer
Programming a New Route for
Supervised Transfer
■
Changing Call Processing Options
2-8
2-9
2-10
2-12
2-14
2-15
2-16
2-17
2-18
2-19
ii
Contents
Page 5
Chapter 3: Testing and
Troubleshooting
Testing Supervised Transfer
■
Routes
■
Testing Blind Transfer Routes
■
Testing Extension Numbers
■
Troubleshooting
Out-of-Service Codes
Power Failures
3-1
3-2
3-2
3-3
3-3
3-3
Index
Lost Authorized Caller Code
3-4
Contents
iii
Page 6
Tables
Overview
1-1
1-2
Meaning of Power and Battery
Lights
Setup Switches
Changing the Current Settings
2-1 Reference Table for Changing
Settings
2-2 Default Time Allocations for
Recorded Announcements
2-2 Call Processing Options
1-10
1-12
2-2
2-10
2-21
iv
Tables
Page 7
Figures
Installation and MERLIN
LEGEND System
Programming
1-1 Front View of
Attendant
1-2 Back View of
Attendant
1-3 Setup Switch
Installing Unit
1-4 Connecting the MERLIN
Attendants to the MERLIN
LEGEND Control Unit
the MERLIN
the MERLIN
Positions for
1-3
1-4
1-19
1-21
Figures v
Page 8
About This Guide
This guide provides instructions for managing and programming the MERLIN
Attendant for the MERLIN LEGEND™ Communications System. It is intended
for the person in the company where the MERLIN Attendant is installed who is
responsible for maintaining the system. This guide assumes that the system
has already been set up; It is not intended to be used for initial programming.
Conventions
The following conventions are used throughout the instructions in this guide:
■
Keystrokes on the telephone are shown in ovals as in the following
example:
# means dial the pound button on the telephone,
❑
®
Conventions
vii
Page 9
About This Guide
Related Guides
The guides listed below are available to help setup, use, and maintain
the
MERLIN Attendant in configuration with the MERLIN LEGEND system:
Additional copies of the related system guides listed below can be ordered
from the AT&T Customer Information Center (telephone numbers are listed on
the front inside cover of this book).
Guide Title Order Number
MERLIN Attendant
Installer’s Guide
Planning Forms
.
555-600-711
555-600-712
MERLIN LEGEND
System Programming Guide
PBX System Planning
PBX System Planning Forms
Key System Planning
Key System Planning Forms
555-610-111
555-610-113
555-610-117
555-610-112
555-610-116
viii
Related Guides
Page 10
The MERLIN Attendant answers incoming calls on designated lines with a
prerecorded message and directs the calls to the appropriate extension in
your MERLIN LEGEND Communications System. The MERLIN Attendant can
help your business in the following ways:
■
reduce workload of the receptionist
■
ensure that incoming calls are answered during peak calling hours
■
answer incoming calls after hours, on holidays, and on weekends
NOTE:
To avoid confusion between a human attendant and the MERLIN Attendant,
this document refers to the human attendant as the receptionist. This chapter
describes the steps you should take before you have the MERLIN Attendant
installed.
1-1
Page 11
Overview
Key Features
The section describes the key features of the MERLIN Attendant.
Announcements
Prerecorded announcements can provide callers with information on how to
reach certain departments or people within your company. Generally, a list of
one digit numbers, known as routes, is provided so that callers can dial the
department they need with the touch of a button. If appropriate, the
announcement can also give callers the option to enter two to four digit
extension numbers to reach employees directly. The announcements can also
provide callers with information about the status of the call.
For example, during normal business hours a car dealership directs customer
calls to the MERLIN Attendant so that callers hear the Day announcement
which offers the following options:
Thank you for calling ANY Motors...
For Sales, dial 1...
For Service, dial 2...
For Parts, dial 3...
For the receptionist, dial 0...
For a specific employee, dial the extension or hold for operator
assistance.
NOTE:
In the above example, the numbers 1, 2, 3, and 0 are routes. To minimize
errors, you should provide no more than five routes.
After the car dealership closes, calls are answered immediately by the
MERLIN Attendant and the Night announcement is played:
Thank you for calling ANY Motors.
Our sales hours are 10:00 a.m. to 6:00 p.m. Monday through Saturday.
If you are calling our Service Department, dial 1 now. If you know the
extension number of the person you are calling, dial that number now.
1-2 Key Features
Page 12
Overview
If a caller does not enter a route or extension because he or she is calling
from a rotary phone or does not know the extension, the call is automatically
directed to the receptionist after a specified number of seconds (2 to 5). You
can select the number of seconds by using the “Call Processing Options”
described in Chapter 2, “Changing the Current Settings.”
Callers using Touch-Tone phones can also bypass the announcement by
dialing the route or extension they want at any time during the message. Their
calls are transferred immediately to the route or extension number they have
selected.
Day and Night Announcements
Y
OU
can choose from two different announcements (Day or Night) to play to
callers when the MERLIN Attendant answers incoming calls. Both the Day
announcement and Night announcement can direct calls to up to nine
different routes (1 through 9; 0 is resewed for the receptionist). Additionally,
these announcements can offer callers the option to dial individual extension
numbers, which can be from two to four digits.
Depending on your business hours, you can allow callers to dial a route or an
extension number when your business is open (Day announcement), then
provide information such as business hours when your business is closed
(Night announcement). If your business operates 24 hours a day, you can use
just the Day announcement. Here are two examples:
■ Use of both Day and Night Announcement
ANY Company office hours are 8:30 a.m. to 5:00 p.m. Monday through
Friday. Callers who dial the business’ toll-free number during those
hours hear the Day announcement when the MERLIN Attendant
answers. The Day announcement instructs callers to enter a route
number (1 through 9) to reach a specific department or an extension
number to contact a particular individual. Callers who call after 5:00
p.m. or on the weekends hear the Night announcement when the
MERLIN Attendant answers. The Night announcement tells callers the
regular office hours and allows them to dial extension numbers to
connect with employees who are working after-hours.
Key Features 1-3
Page 13
Overview
■
Use of the Day
Announcement Only
XYZ Company has 24-hour sales and customer service departments.
Callers on lines answered by the MERLIN Attendant hear the Day
announcement no matter what time they call. The Day announcement
offers callers a choice between entering the route number for sales (1)
or for customer service (2).
Call Handling
Three types of call handling are available with the MERLIN Attendant:
■
Immediate Call Handling
Immediate call handling can be setup so that the MERLIN Attendant
answers these kinds of calls:
— All incoming calls on all lines, The receptionist is only required to
help callers who have a rotary telephone or who need additional
assistance.
— All incoming calls on specified lines.
■
Backup Call Handling
Calls are answered by the MERLIN Attendant only when the
receptionist is unable to answer within a specified number of rings (1 to
5 during day hours, 1 to 15 during off hours). To set the number of
rings, see “Call Processing Options” in Chapter 2, “Changing the
Current Settings. ”
You can also set the number of rings with the
MERLIN LEGEND ring-delay option for the lines at that station, see the
®
“MERLIN
■
Night Service
Attendant Installer’s Guide. ”
Using the MERLIN LEGEND system feature, Night Service with Time
Set, you can synchronize the clocks on the control unit and the MERLIN
Attendant so that the Night announcement plays during the hours that
you indicate that your business is closed. After-hours callers can be
given the option to dial a route number, an extension number, or leave
a message on an answering machine. Or the Night announcement can
simply provide the normal business hours and disconnect without
giving callers the option to dial an entry.
1-4 Key Features
Page 14
Overview
NOTE:
It is recommended that you backup and monitor the MERLIN Attendant
with the receptionist or other person as follows. Assign the MERLIN
Attendant lines/pools to the receptionist and the transfer redirect
stations (with delayed-ring option). This is applicable only if the system
operator (and/or the person at transfer redirect extension) is available
to handle redirected calls.
Call Transfer
There are two ways to transfer calls with the MERLIN Attendant:
■
Blind Transfer
The MERLIN LEGEND system control unit monitors the call after the
MERLIN Attendant transfers the caller to the route or extension number
dialed (see Figure 1-1 ). If the number is busy or the route or extension
number is invalid, the call is transferred to the receptionist.
Likewise, if the call is unanswered after a specified number of rings (4
is the default), the call rings at both the receptionist position and at the
original number until it is answered or the caller hangs
up.
The calling party hears either music or silence when on Hold. The caller
does not hear the transfer tone programmed under the Feedback
option (music or ringing).
The blind transfer method should be used unless there is another route
or extension number that callers can logically choose if the first number
they select is unavailable. For example, a caller to a car dealership who
needs to make an appointment to have a car serviced would not want
to talk to the sales department if the service department is busy.
Key Features 1-5
Page 15
Overview
Figure 1-1
■
Supervised Transfer
Blind Transfer Process
During a supervised transfer, calls are monitored by the MERLIN
Attendant until the call is completed or the caller hangs up (see Figure
1-2). When a caller enters a route or extension number, the Hold
announcement plays informing the caller to hold while the transfer is
being completed.
If the route or extension number dialed is available, the Connect
announcement informs the person at the extension dialed that a call is
being transferred. If the route or extension is unavailable, the Transfer
Fail announcement plays to inform the caller that the call could not be
completed. Sample messages are shown as follows:
1-6
Key Features
Page 16
Overview
Figure 1-2
—
Hold announcement
This announcement informs callers to hold until the transfer is
completed.
Example: “Please hold while your call is being transferred. ”
Supervised Transfer Process
Key Features
1-7
Page 17
Overview
Transfer Fail announcement
This announcement informs the caller when a call cannot be
completed.
Example: “The extension you requested is busy. Please hold or
dial another extension."
Connect announcement
This announcement informs the person at the extension dialed
that a call is being transferred.
Example: “A call is being transferred to you.”
NOTE:
You can also record an announcement that provides business
hours or related information then disconnects without giving
callers the option to enter a route or extension.
When a call is not answered or the extension is busy, the
MERLIN Attendant retrieves the call and handles it one of two
ways:
If a secondary extension is programmed, the MERLIN Attendant
transfers the call to a secondary extension when the first
(primary) extension is unavailable.
When callers enter a route or extension number, the Hold
announcement plays, and their calls are transferred to the first
(primary) extension, If the first (primary) extension is busy or
does not answer, the MERLIN Attendant dials the secondary
extension while the caller remains on hold. If the secondary
extension is also unavailable, the caller is taken off hold and the
Transfer Fail announcement is played.
The number of rings (2 to 6) allowed before a call is transferred
from the first (primary) extension to the secondary extension is a
programmable setting, see “Call Processing Options” in Chapter
2, “Changing the Current Setting.” You can also set the number
of rings with the MERLIN LEGEND ring-delay option for the lines
at that station, see the “MERLIN® Attendant Installer’s Guide.”
1-8 Key Features
Page 18
Overview
— If a secondary extension is not programmed, the caller hears the
Transfer Fail announcement when the route or extension dialed
is busy or does not answer. After the announcement the caller
has three options:
■
dial another route or extension number
■
return to the receptionist
■
hang up (and try again)
NOTE:
During a supervised transfer, the MERLIN Attendant cannot answer
another call until the call in progress is successfully completed or the
caller hangs up. There is also a slight delay after the called party lifts
the receiver, and before the parties can speak to each other.
The MERLIN Attendant Unit
This section describes the lights, connectors and switches on the MERLIN
Attendant unit.
Front Panel
There are three lights on the front of the MERLIN Attendant unit (Figure 1-1).
These lights indicate the following:
■
power
This light indicates that the unit is powered on.
■
battery
Table 1-1 describes the meaning of the different light combinations
when ac power is connected to the MERLIN Attendant:
The MERLIN Attendant Unit 1-9
Page 19
Overview
Lights when
power is on
Blinking light indicates
a problem. See
“Troubleshooting”
Table 1-1
Power Light
ac
,
Figure 1-3
Battery Light
MERLIN®Attendant
power
Light off when battery
is not fully charged
battery
Steady light indicates
battery is fully charged
(when power light is on)
talking
Front View of the MERLIN Attendant
Meaning of Power and Battery Lights
Description
Lights when
MERLIN
Attendant
answers and
monitors
calls
On
Off
On On
Off
Off
On
On
Off
Blinking
The battery is fully charged after 18 hours of continuous ac powered
operation.
■
talking
Lights when the MERLIN Attendant answers and monitors a call.
Battery charging
Battery fully charged
Unit operating on battery power
Unit not operating; refer to
“Troubleshooting”
Out of Service code; refer to
“Troubleshooting.”
1-10 The MERLIN Attendant Unit
Page 20
Overview
Back Panel
The connectors and four setup switches on the back panel are shown in figure
1-2.
Figure 1-4
Back View of the MERLIN Attendant
The purpose of these connectors and switches are as follows
■
reset
This recessed button resets the MERLIN
Attendant. See Chapter 3,
“Testing and Troubleshooting” for details
■
setup switches
There are four setup switches. Switches 1, 2, and 3 control the MERLIN
Attendant’s response to a power outage as shown in Table 1-2; switch
4 is not used.
The MERLIN Attendant Unit
1-11
Page 21
Overview
Switch
1
2
3
4
Table 1-2
Recorded announcements are
retained up to three hours during
a power outage
Routes and other programming
parameters are retained during a
power outage.
The MERLIN Attendant continues
to answer calls during a power
outage
Not Used
Setup Switches
On (Down)
Off (Up)
Recorded announcements are
erased when a power outage
occurs
Routes and other programming
parameters are reset to defaults
when a power outage occurs
The MERLIN Attendant does not
answer calls during a power
outage
Not Used
CAUTION:
Before disconnecting ac power from the MERLIN Attendant, be sure
that switches 1 and 2 are on (down) and switches 3 and 4 are off (up).
With this setting, the MERLIN Attendant is placed on battery power so
that your recorded announcements are saved up to three hours during
a power outage (assuming the battery is fully charged) and routing
plans and programming parameters are retained up to eight weeks.
1-12
■
1OVAC
This is the power connector.
■
serial
This is for diagnostic tests by an authorized AT&T technician.
■
audio out
Not used.
The MERLIN Attendant Unit
Page 22
Overview
■
reserved
Not used.
■
to line
This connects the MERLIN Attendant with the Basic Telephone (012)
Module on the MERLIN LEGEND system control unit.
Installation Requirements
This section describes what you should do before an AT&T-authorized
technician installs the MERLIN Attendant. This section also provides an
overview of the installation process.
Planning Forms
Use the MERLIN Attendant planning forms to record the programming
requirements for your communications system.
Complete the following MERLIN Attendant planning for ms:
■ Planning Form A—Business Days
■ Planning Form B—Business Hours
■
Planning Form C—Announcement Time Reallocation
■
Planning Form D—Announcement Recordings
■
Planning Form E—Routing Plan
■
Planning Form F—Supervised Transfer Operations
■
Planning Form G—Blind Transfers
■
Planning Form H—Call Processing Options
■
Planning Form l—Combined Routes/Individual Changes
Use the planning forms as a record of your current Attendant programming,
and as a “job aid” for re-administer ing your MERLIN Attendant.
Installation Requirements
1-13
Page 23
Overview
NOTE:
If
you
need planning forms, order them from the AT&T Customer Information
Center (telephone numbers are listed on the front inside cover of this book).
The document order number is 555-600-712.
Location Requirements
The MERLIN Attendant is designed to be connected to a Basic (012)
Telephone Module of the MERLIN LEGEND system control unit. It is not
intended to be connected directly to the network.
The location for the MERLIN Attendant must meet the following criteria:
■
Within 5 feet of a properly grounded a power source that is not
controlled by a switch.
NOTE:
If possible, the MERLIN Attendant should share the same power source
with the MERLIN LEGEND system control unit. This is required when
the MERLIN LEGEND system control unit is connected to an
Uninterruptible Power Supply (UPS).
■
Not more than 10 feet away from the MERLIN
unit. If the MERLIN Attendant is located more
control unit, the MERLIN Attendant may drop
■
A sufficient distance away from a heating or cooling source to prevent
LEGEND system control
than 10 feet from the
some calls.
exposure to temperatures beyond 32°F to 104°F (O°C to 40°C).
Installation Overview
Have the MERLIN Attendant installed by an AT&T-author ized technician who
has completed the following procedures:
■ programmed
your MERLIN LEGEND system for each MERLIN Attendant
1-14
■ programmed
MERLIN Attendant with your business schedule and route
plans
Installation Requirements
Page 24
Overview
■ recorded your announcements
Be sure you know your authorized caller code and that you have written this
code down for future reference. See “Changing the Authorized Caller Code” in
Chapter 2, “Changing the Current Settings” for more information about this
code.
Installation Requirements
1-15
Page 25
Overview
1-16 Installation Requirements
Page 26
Changing the Current Settings
You may need to change one or more of the current settings for the MERLIN
Attendant if, for example, your business hours change or you need to reset
the clock for daylight saving time. You can make these changes from a
Touch-Tone telephone on-site or from a remote location, provided you use the
proper authorized caller code.
When you program a feature correctly, you hear a two-beep confirmation tone.
You hear a three-beep error tone when you enter a command incorrectly.
All programming for the MERLIN Attendant should be done from a single-line
Touch-Tone phone. However, if you are programming from a multiline phone
(such as a MERLIN LEGEND system ‘voice terminal) that is connected to the
MERLIN LEGEND system control unit, you must enter an additional # each
time a # appears in a programming command.
Table 2-1 shows you where to find the appropriate information in this section.
❑
❑
2-1
Page 27
Changing the Current Settings
Office closings and holidays
Unexpected closings and extended
business hours
Daylight saving time “Changing the Clock for Daylight
. .
Table 2-1 Reference Table for Changing Settings
In case of
Refer to
“Changing Your Business Days”
“Changing Business Hours for
Early/Late Closings”
Saving Time”
A change in business hours
A new announcement
“Changing Your Business Hours”
“Changing Your Recorded
Announcements”
A change in the number of times an
“Changing Call Processing Options”
incoming call rings before the MERLIN
Attendant picks up
A change in the Iength of a recorded
announcement or all new recorded “Erasing Announcements and
announcements Reallocating Announcement Times”
A new authorized caller code
A change in how the MERLIN
Attendant handles incoming calls
Resetting the day, date, and time
“Changing the Authorized Caller Code”
“Changing the Routing Plan”
“Setting the Current Day, Date, and
Time”
2-2
Page 28
Changing the Current Settings
Changing the Authorized Caller Code
To prevent unauthorized changes to recorded announcements or
programmed settings, an authorized caller code must be entered before any
changes can be made to the programming of the MERLIN Attendant. The
default code number is 789 but it can be changed to any sequence of
numbers from one to 20 digits in length. Follow the procedure below to
change the code:
1.
Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to the MERLIN LEGEND system control unit, you must enter an
additional # each time a # appears in a programming command.
❑
❑
Wait for an answer.
2.
Dial followed by the current authorized caller code and #
3.
4.
5.
6.
7.
8.
9.
❑
*
The two-beep confirmation tone sounds.
Dial followed by the new authorized caller code you have chosen.
Dial
Enter the new authorized caller code again.
Dial to confirm the new authorized caller code.
The two-beep confirmation tone sounds.
Continue programming or exit authorized caller mode by dialing
To disconnect, dial
6
#
❑
❑
#
❑
#
❑
#
❑
❑
.
❑❑
*
#
Changing the Authorized Caller Code
2-3
Page 29
Changing the Current Settings
Setting the Current Day Date, and Time
Refer to the following instructions to set the current day, date, and time for the
MERLIN Attendant clock.
NOTE:
If you have never set the MERLIN Attendant clock or if you have lost your
due
programming
to zero, and the MERLIN Attendant will be in Day mode (Day announcement
with Day routing plan) until the clock is reset.
1. Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
to a power failure, the date is set to 01/01/80, the time is set
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
# each time a # appears in a programming command.
❑
2. Wait for an answer.
3. Dial followed immediately by your authorized caller code and
The two-beep confirmation tone sounds.
4. Dial
*
❑
7 1
*
❑❑❑
1=
2=
3=
4=
5=
6=
7=
❑
followed by the current day of the week.
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
#
❑
5. Dial two digits for the month (01 through 12).
6. Dial two digits for the day (01 through 31 ).
7. Dial two digits for the year (00 through 99).
2-4 Setting the Current Day, Date, and Time
Page 30
Changing the Current Settings
Dial two digits for the hour (00 through 23) using 24-hour time (00 is
8.
midnight).
Dial two digits for the minute (00 through 59).
9.
10,
Dial two digits for the seconds (00 through 59).
11,
Dial
The two-beep confirmation tone sounds.
12.
Continue programming or exit authorized caller mode by dialing
13.
To disconnect, dial
#
to set the clock with the current day, date, and time.
❑
#
.
❑
Changing Your Business Hours
❑
*
#
❑
The MERLIN Attendant maintains an opening and closing time for each day of
the week, even if your business is closed one or more days of the week. See
“changing Your Business Days” for information about holidays.
Business hours are entered in 24-hour format (hours and minutes) and are
preset to be open 8:30 a.m. to 5:00 p.m. Monday through Friday. Whenever
you indicate that your business is open, the MERLIN Attendant answers with
the Day announcement. Likewise, whenever you indicate that your business is
closed, the MERLIN Attendant answers with the Night announcement.
NOTE:
If your business is normally open on Saturday and Sunday, be sure to indicate
those days as “open” as described under “Changing Your Business Days, ”
To change the business hours, follow the instructions below:
1. Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
Changing Your Business Hours 2-5
Page 31
Changing the Current Settings
,
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
#
each time a
❑
2. Wait for an answer.
#
appears in a programming command.
❑
3. Dial followed immediately by your authorized caller code and
The two-beep confirmation tone sounds.
4.
Dial
5. Dial two digits for the opening hour (00 through 23) using 24-hour time
6. Dial two digits for the opening minute (00 through 59).
7. Dial two digits for the closing hour (00 through 23) using 24-hour time
*
❑
7 3
❑*❑
1=
2=
3=
4=
5=
6=
7=
9=
(00 is midnight).
(00 is midnight).
followed by a code for the day of the week.
❑
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
entire week
#
❑
.
2-6
8. Dial two digits for the closing minute (00 through 59).
The two-beep confirmation tone sounds.
9. Repeat steps 4 through 8 of this procedure for each additional day as
needed.
10. Continue programming or exit authorized caller mode by dialing
11. To disconnect, dial #
Changing Your Business Hours
❑
.
*
❑
#.
❑
Page 32
Changing the Current Settings
Changing Business Hours for
Early/Late Closings
If you are extending your normal business hours or closing early, use this
command so that the MERLIN Attendant plays the appropriate Day or Night
announcement.
For example, if your store is having a special sale and is extending hours until
11:00 p.m. instead of closing at 9:30 p.m., use this command so that the
MERLIN Attendant continues to answer with the Day announcement until you
indicate otherwise. Likewise, if your office is closing early, use this command
at the time your office closes to turn on the Night announcement. However, to
resume your normal schedule, you must cancel this command, as shown
below:
1. Dial the MERLIN Attendant extension from a Touch-Tone phone,
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Tone
to a MERLIN LEGEND system control unit, you must
#
each time a
❑
2. Wait for an answer.
3. Dial followed immediately by your authorized caller code and
4. Dial
5. Continue programming
6. To disconnect, dial
❑
*
The two-beep confirmation tone sounds.
❑
*
❑
7
❑
0=
1
= open
2=
#
appears in a programming command.
❑
5
followed by the appropriate option:
resume normal schedule
closed
or exit authorized caller mode by dialing
#
.
❑
phone connected
enter an additional
#
.
❑
#
❑
.
*
❑
Changing Your Business Hours 2-7
Page 33
Changing the Current Settings
Changing Your Business Days
If you schedule a day as “open” for business, the MERLIN Attendant plays the
Day announcement during business hours and switches to the Night
announcement after closing. If you schedule a day as “closed,” the Night
announcement plays.
1. Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
#
each time a
❑
#
appears in a programming command.
❑
2. Wait for an answer.
3. Dial followed immediately by your authorized caller code and
4. Dial
5. Dial one digit to indicate whether the business is open or
*
❑
The two-beep confirmation tone sounds.
7 4
❑
❑
*
1=
2=
3=
4=
5=
6=
7=
9=
day entered or if it is closed for a holiday (use
1=
2=
The two-beep confirmation tone sounds.
followed by a code for the day of the week.
❑
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
entire week
7 5
❑
❑
Open
Closed
❑
*
).
#
.
❑
closed for the
4
6. Repeat steps
needed.
2-8 Changing Your Business Hours
and 5 of this procedure for each day of the week, as
Page 34
Changing the Current Settings
7. Continue programming or exit authorized caller mode by dialing
8. To disconnect, dial
Changing
#
❑
the
Clock for Daylight
#
❑❑
*
.
Saving Time
To adjust the MERLIN Attendant’s clock by one hour (for Daylight Saving
Time), use the following instructions.
1.
Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
#
each time a
❑
2.
Wait for an answer.
#
appears in a programming command.
❑
Dial followed immediately by your authorized caller code and
3.
4.
5.
6.
7.
.
*
❑
The two-beep confirmation tone sounds.
Dial
Perform the appropriate procedure:
— Dial 1 to add one hour to the current time (normally used in the
spring to begin Daylight Saving Time).
— Dial 2 to subtract one hour from the current time (normally used in the
fall to cancel Daylight Saving Time).
The two-beep confirmation tone sounds.
Continue programming or exit authorized caller mode by dialing
To disconnect, dial
7 2
❑
❑
*
❑
.
❑
#
.
❑
*
❑
❑
#
#
.
.
Changing Your Business Hours 2-9
Page 35
Changing the Current Settings
Changing Your Recorded
Announcements
There are five types of recorded announcements available with the MERLIN
Attendant: Day, Night, Transfer Fail, Hold, and Connect.
The total duration for all recorded announcements for the MERLIN Attendant
cannot exceed 64 seconds. Each recorded announcement has a default
duration in seconds as follows:
Table 2-2
When recording announcements, be
tone of voice. When providing route numbers, pause between each one so
that when the message is played the caller has an opportunity to hear the
number he or she needs to enter. If you are transferring your announcements
from a tape recorder, make sure the
Default Time Allocations for Recorded Announcements
Announcement
Day
Night
Transfer Fail
Hold
Connect
Total
volume
Duration
(seconds)
20
20
14
5
5
64
sure
to speak clearly, using a normal
is not set too high.
NOTE:
If you exceed the allocated time when recording your announcement, an error
tone is sounded. Always play back your announcements as indicated in step
7 to be sure they are recorded properly.
2-10
Changing Your Recorded Announcements
Page 36
Changing the Current Settings
1. Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
#
each time a
❑
Wait for an answer.
2,
#
appears in a programming command.
❑
Dial followed immediately by the authorized caller code and
3.
4.
5.
When you are finished, dial
6.
NOTE:
confirmation tone, there is additional time allocated for this
announcement. To change the duration for this announcement, refer to
the information under “Erasing Announcements and Reallocating
Announcement Times. ”
❑
*
The two-beep confirmation tone sounds.
Dial
Record the appropriate announcement.
The two-beep confirmation tone sounds.
If there is a delay between the time you dial # and hear the
❑
*
4
followed by a code for the announcement you want to record,
❑
1=
2=
3=
4=
5=
Day
Night
Transfer Fail
Hold
Connect
#
❑
.
❑
#
❑
.
7.
To play back any recorded announcement, dial
code for the announcement you want to play back.
1=
2=
3=
Day
Night
Transfer Fail
Changing Your Recorded Announcements
❑❑
*
5
followed by the
2-11
Page 37
Changing the Current Settings
4=
5=
NOTE:
If you hear a single beep when you attempt to play back an announcement,
there is time allocated for the announcement but no announcement has been
recorded.
Continue programming or exit authorized caller mode by dialing
8.
To disconnect, dial #
.
Erasing
9.
Announcements and
Hold
Connect
❑
*
❑
❑
Reallocating Announcement Times
You can decrease the time allocated for an announcement to lengthen the
time for another announcement provided you do not exceed 64 seconds total
fur ail the announcements. For example, you can add 20 seconds to the Day
announcement if you are not using the Night announcement. To do this, you
40
would use the procedure below to allocate
announcement and 00 seconds to the Night announcement.
seconds to the Day
#
.
CAUTION:
Whenever you reallocate time to any announcement, you erase all
announcements that are already recorded
Dial the MERLIN Attendant extension number from a Touch-Tone phone,
1.
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
#
each time a
❑
2. Wait for an answer.
2-12 Changing Your Recorded Announcements
#
appears in a programming command.
❑
Page 38
Changing the Current Settings
3. Dial followed immediately by your authorized caller code and
4.
5. Perform all the steps below even if you are not using all the
❑
*
The two-beep confirmation tone sounds.
Dial
NOTE:
If you want to erase the announcements without reallocating time, skip
to step 6.
announcements. For example, if you do not use the Night
announcement, enter 00. Be sure the total time allocated for all
announcements does not exceed 64 seconds.
a.
b.
4 9
❑❑❑
*
Dial two digits representing the maximum length in seconds for the
Day announcement.
Dial two digits representing the maximum length in seconds for the
Night announcement.
#
❑
.
c.
Dial two digits representing the maximum length in seconds for the
Transfer Fail announcement.
d.
Dial two digits representing the maximum length in seconds for the
Hold announcement.
e.
Dial two digits representing the maximum length in seconds for the
Connect announcement.
6. Dial
The two-beep confirmation tone sounds.
7. Continue programming or exit authorized caller mode by dialing
8. To disconnect, dial # .
#
❑
.
❑
❑
*
❑
#
.
Changing Your Recorded Announcements
2-13
Page 39
Changing the Current Settings
Changing the Routing Plan
The routing plan deter mines how your MERLIN Attendant handles incoming
calls, including where and when calls are transferred. You need to establish
separate routing plans for both your Day announcement and Night
announcement, if applicable.
To change the routing plan you need to identify the business function of each
route number (such as sales, customer service, accounting) and the route (O
through 9) the caller dials to reach an extension.
Once you have established the route numbers and functions, you need to
identify how the MERLIN Attendant processes calls. Your choices are the
following:
■
Blind Transfer
Calls that are answered by the MERLIN Attendant are transferred to the
route or extension number dialed by the caller. If the number is busy or
dialed incorrectly, the call is transferred to the receptionist. If there is
no answer, the call continues to ring there and at the receptionist
position until it is answered, or the caller hangs up.
■
Supervised Transfer
Calls that are answered by the MERLIN Attendant are transferred to the
route or extension number dialed by the caller. If the number is busy or
dialed incorrectly, the call is transferred to a secondary extension, if
programmed, or the Transfer Fail announcement plays.
If you want calls transferred to a secondary extension when the first
(primary) extension is unavailable, program a Day Secondary Extension
number for the route in your Day routing plan and a Night Secondary
Extension number for the route in your Night routing plan.
NOTE:
During a supervised transfer, the MERLIN Attendant is unavailable to
answer another call until the call in progress is successfully connected
or the caller hangs up.
2-14
Changing the Routing Plan
Page 40
Changing the Current Settings
■ Disconnect
Generally used with the Night announcement when a business is
closed, callers on lines answered by the MERLIN Attendant hear the
Night announcement. This transfer code should be programmed for
route O, so that after the announcement plays calls are disconnected
automatically without requiring an entry from the caller.
For example, callers who call the ANY Company after business hours
hear this Night announcement:
Thank you for calling ANY Company,
Our office hours are 9:00 a.m. to 4:00 p.m. Monday through
Saturday. Please call back during those hours.
Refer to your MERLIN Attendant Planning Form E to plan your routes. Then
follow the instructions below for the type of transfer you are programming.
Changing an Existing Route
.
To make changes to an existing route (blind or supervised transfer), refer to
Planning Form I and follow the steps below:
1. Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
#
each time a
❑
2. Wait for an answer.
3. Dial
4. Dial
*
followed immediately by your authorized caller code and
❑
The
two-beep confirmation tone sounds.
8
❑❑
*
#
appears in a programming command.
❑
#
.
❑
5. Dial
6. Dial
the route number (0 through 9).
the extension code.
Changing the Routing Plan
2-15
Page 41
Changing the Current Settings
NOTE:
Day Secondary Extensions and Night Secondary Extensions are
available only with supervised transfers.
11 =
12 =
21 =
22 =
7.
Dial the transfer code.
1=
2=
5=
Dial the extension number where the caller will be connected.
8.
Dial # #
9.
10.
11.
❑
The two-beep confirmation tone sounds.
Continue programming or exit authorized caller mode by dialing
To disconnect, dial
Day Primary Extension
Day Secondary Extension
Night Primary Extension
Night Secondary Extension
Supervised Transfer
Blind Transfer
Disconnect
❑
#
❑
Erasing an Existing Route
❑
*
#
❑
If you need to eliminate a route you previously programmed, follow the
procedure below:
1.
Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
#
2-16
each time a
❑
Wait for an answer.
2.
Dial followed immediately by your authorized caller code and
3.
Changing the Routing Plan
❑
The two-beep confirmation tone sounds.
*
#
appears in a programming command.
❑
❑
#
.
Page 42
Changing the Current Settings
4.
Dial
Dial the route number (O through 9) you want to erase.
5.
Dial the extension code of the route you want to erase.
6.
❑
*
8
❑
.
11 =
12 =
21 =
22 =
7.
Dial 0, the transfer code for “No Operation. ”
Dial
8.
9.
10.
# #
❑
❑
The two-beep confirmation tone sounds.
Continue programming or exit authorized caller mode by dialing # .
To disconnect, dial
Day Primary Extension
Day Secondary Extension
Night Primary Extension
Night Secondary Extension
#
.
❑
❑
*
Programming a New Route for Blind
Transfer
To program a blind transfer, refer to Planning Form G and follow the steps
below:
1. Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
❑
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
#
each time a
❑
2. Wait for an answer.
3. Dial followed immediately by your authorized caller code and
4. Dial
5. Dial the extension code
❑
*
The two-beep confirmation tone sounds.
8
followed immediately by the route number (0 through 9).
❑
*
❑
#
appears in a programming command.
❑
Changing the Routing Plan
#
❑
.
2-17
Page 43
Changing the Current Settings
11 =
21 =
6. Dial the transfer code
2=
5=
7. Dial the extension number where the caller will be connected
NOTE:
The extension number for route O should be 760 or an extension
number that is not in your dial plan. This allows calls transferred to the
receptionist to appear on a programmed command.
8. Dial
The two-beep confirmation tone sounds.
9. Continue programming or exit authorized caller mode by dialing
10. To disconnect, dial # .
❑ ❑
# #
Day Primary Extension
Night Primary Extension
Blind Transfer
Disconnect
❑
❑❑
*
#
.
Programming a New Route for Supervised Transfer
To program a supervised transfer, refer to Planning Form F and follow the
steps below:
1. Dial the MERLIN Attendant extension number from a Touch-Tone phone,
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Tone phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
# each time a # appears in a programming command.
❑
2. Wait for an answer.
3. Dial followed immediately by your authorized
The two-beep confirmation tone sounds.
❑
*
❑
caller code and # .
❑
2-18 Changing the Routing Plan
Page 44
Changing the Current Settings
4.
Dial
Primary Extension number.
NOTE:
The extension number for route O should be 760 or an extension
number that is not in your dial plan. This allows calls transferred to the
receptionist to appear on a line button and not on the receptionist’s
intercom button.
Dial #
5.
Dial the Day Secondary Extension number.
6.
7.
Dial # .
❑
*
❑
❑
3
followed by a route number (O through 9 ) and the Day
❑
.
Dial the Night
8.
9.
Dial # .
❑
10.
Dial the Night
11.
Dial # .
❑
The two-beep confirmation tone sounds.
12.
Continue programming or exit authorized caller mode by dialing * #
13.
To disconnect, dial # .
Primary Extension number.
Secondary Extension number.
❑❑
❑
Changing Call Processing Options
This section contains a list of ringing options and time delays that you can
adjust for your business’ needs. It also lists several options to improve call
processing of extension numbers.
If you offer callers the option to enter individual extension numbers so that
they can be connected to employees’ telephones directly without being
transferred by the receptionist, these commands can improve the processing
of those calls. Call transfers to extensions can be expedited when the MERLIN
Attendant knows which extensions are valid in your system and what the
Changing Call Processing Options
2-19
Page 45
Changing the Current Settilngs
number of digits are in an extension (two to four). For example, if you indicate
that only 2-digit extension numbers ranging from 10 to 55 are available in your
system, once a caller enters two numbers, the MERLIN Attendant quickly
determines if the extension number is valid and immediately transfers the call
without waiting for further input from the caller.
NOTE:
Occasionally a MERLIN LEGEND system may have extension numbers
composed of various numbers of digits. For example, a system may include
extension numbers 29 (a two-digit extension) and 2489 (a four-digit
extension). In systems for which the number of digits is mixed, you must set
the “Extension Digits” Call Processing Option to 19. The “Lowest Extension”
and “Highest Extension” Call Processing Options cannot be used when
“Extension Digits” is set to 19.
Table 2-3 gives a description of the call processing options, the default setting
for each one, and the possible settings you can use. The last column can be
used to record the current setting. Refer to Planning Form H and the
programming instructions following the table to change any of the values
listed.
2-20
Changing Call Processing Options
Page 46
Changing the Current Settings
Program
Code
2901
2902
2903
2904
2916
Table 2-3
Call Processing Options
Option/
-
Description
Day Answer Delay
In Day mode, number of rings before the MERLIN
Attendant answers an incoming call.
Night Answer Delay
In Night mode, number of rings before the
MERLIN Attendant answers an incoming call. If
not using Night mode, set to 15.
Dialing Delay
Number of seconds after an announcement that a
caller has to dial a route or extension before the
call is transferred to the receptionist.
Extension Delay
Number of rings allowed for an extension to
answer before the call is transferred to the
receptionist.
Extension Digits
The number o digits in an extension. If all phones
f
in your system have 2-digit extensions, set to 2. If
all phones in your system have 3-digit extensions,
set to 3, etc. For systems with various numbers of
digits in their extension numbers (e.g., 2- and
3-digit extension numbers), you must set to 19.
Default
Possible
Current
Setting Settings Setting
1
1
1—5
1
—
15
2 2—5
4
2
2—6
2—4
or
19
2918
9709
9710
Extension Transfer
Indicates how extension number calls are
transferred. If blind transfer (2) is selected, when
an extension dialed is busy or does not answer,
the call is transferred to the receptionist. If
supevised transfer (1) is selected, when an
extension dialed is busy or does not answer, the
caller hears the Transfer Fail announcement,
Lowest Extension
Identifies the lowest valid extension number in the
range available in your system. (Do not set for
systems with mixed numbers of extension digits.
See “Extension Digits.”)
Highest Extension
Identifies the highest valid extension number in
the range available in your system. (Do not set for
systems with mixed numbers of extension digits.
See “Extension Digits.”)
1
- -
1—2
Changing Call Processing Options
2-21
Page 47
Changing the Current Settings
To change any of these Call Processing options:
Dial the MERLIN Attendant extension number from a Touch-Tone phone,
1.
preferably a single-line set.
NOTE:
If you are programming from a multiline Touch-Touch phone connected
to a MERLIN LEGEND system control unit, you must enter an additional
# each time a # appears in a programming command.
❑ ❑
Wait for an answer.
2.
Dial
3.
The two-beep confirmation tone sounds.
Dial followed by “Program Code”
4.
Dial the number
5.
Dial # .
6.
The two-beep confir mation tone sounds.
NOTE:
Commands 9709 and 9710 require an additional # to enter.
followed immediately
❑
*
❑
*
2901 =
2902 =
2903 =
2904 =
2916 =
2918 =
9709 =
9710 =
Day Answer Delay
Alight Answer Delay
Dialing Delay
Extension Delay
Extension Digits
Extension Transfer
Lowest Extension
Highest Extension
you have entered under “Current Setting.”
❑
by your authorized caller number and # .
shown
in Table 2-3.
❑
❑
2-22
7.
Continue programming or exit authorized caller mode by dialing # .
To disconnect, dial # .
8.
Changing Call Processing Options
❑
❑❑
*
Page 48
Testing and Troubleshooting
This section describes the testing procedures for routing changes. If you have
programmed a routing change, perform the corresponding test.
Testing Supervised Transfer Routes
Use the following procedure if you have changed any supervised transfer
routes:
1.
Dial the MERLIN Attendant extension.
2.
Dial the first supervised transfer route number.
Verify that the primary extension from the Route Plan (Planning Form E)
3.
rings. Do not pick up the call.
4.
Make sure the call is forwarded to the secondary extension, if
programmed. If not, make sure the call is forwarded to the receptionist.
Repeat this procedure except this time take the phone at the secondary
5.
extension off-hook.
Make sure the Transfer Fail announcement plays.
6.
7.
Repeat this procedure for each supervised transfer route.
Testing Supervised Transfer Routes 3-1
Page 49
Testing and Troubleshooting
Testing Blind Transfer Routes
Use the following procedure if you have programmed any blind transfer routes:
1.
Dial the MERLIN Attendant extension.
2. Dial the first blind transfer route number.
3. Verify that the extension from the Route Plan (Planning Form F) rings.
Do not pick up the call.
4. Make sure the unanswered call is routed to the receptionist.
5. Repeat this procedure for each of the blind transfer routes.
Testing Extension Numbers
Use the following procedure if your programming allows callers to enter
individual extension numbers:
1. Dial the MERLIN Attendant extension.
2. Dial a valid extension number.
NOTE:
If the system includes various numbers of extension digits (e.g., 2- and
3-digit extensions), dial a valid extension number for each extension
length, If supervised transfer is selected, there will be a delay of up to
two seconds (or the current “Dialing Delay” setting) before you are
connected to the extension numbers of the shorter length.
3. Make sure the
call is directed to the proper extension.
3-2
4. Dial an invalid
5. Make sure the
Testing Blind Transfer Routes
extension number.
call is directed to the receptionist.
Page 50
Testing and Troubleshooting
Troubleshooting
This section describes various difficulties that might occur, the possible
causes for the difficulty and procedures you can follow to try and solve the
problem yourself.
Out-of-Service Codes
When the MERLIN Attendant detects a problem, the unit enters an
out-of-service state and will not answer calls. The light labeled “Battery”
Iight on the front of the unit blinks up to ten times, pauses, then repeats the
pattern.
NOTE:
A single blink indicates that time is allocated for announcements but no
announcements have been recorded or they have been erased.
To restore normal operation, use a straightened paper clip to press the
recessed
procedure does not result in any loss of programmed options or recorded
announcements. If the problem reoccurs, count the number of times the
Battery light blinks (one to ten) then call your AT&T technician or authorized
AT&T dealer.
RESET button on the back panel of the MERLIN Attendant. This
CAUTION:
Do not attempt to reset your MERLIN Attendant by adjusting the setup
switches. Doing so can result in loss of programming or recorded
announcements.
Power Failures
When setup switches 1 and 2 on the back of your MERLIN Attendant are set
to on (down), the MERLIN Attendant can maintain all of its programming
up
information
announcements remain only up to three hours during a power failure
(provided the battery is fully charged at the time of the power outage).
to eight weeks after interruption of power. However, recorded
Troubleshooting 3-3
Page 51
Testing and Troubleshooting
If
power is interrupted for more than three hours, you must re-record all of your
announcements once power is restored. Refer to MERLIN Attendant Planning
Form D for the information and programming instructions.
If power is interrupted to the MERLIN LEGEND system control unit, you should
reactivate the privacy feature to prevent call contention between the MERLIN
Attendant and the receptionist during backup call handling, as well as to
prevent barge-in by other MERLIN LEGEND system users during immediate
call handling.
Perform the following steps to activate the privacy feature:
1.
Be sure switches 1 and 2 on the back of the MERLIN Attendant are on
(down) and switches 3 and 4 are off (up).
2.
Unplug the MERLIN Attendant from the power source.
At the MERLIN Legend system control unit, disconnect the first MERLIN
3.
Attendant from the Basic Telephone (012) Module.
4.
Plug a basic Touch-Tone telephone into that same port.
Lift the handset.
5.
Dial
#
3 1
6.
7.
Hang up the handset.
Reconnect the MERLIN Attendant to its port on the Basic Telephone
8.
(012) Module.
Plug the MERLIN Attendant into the ac power outlet.
9.
10.
Repeat these steps for each MERLIN Attendant.
❑
❑
to activate the privacy feature.
❑
Lost Authorized Caller Code
If the default authorized caller code (789) is changed and the new code is lost
or forgotten, contact the AT&T National Service Assistance Center (NSAC,
telephone numbers are listed on the front inside cover of this book) or your
AT&T Authorized Dealer.
3-4
Troubleshooting
Page 52
Index
A
Announcement,
Day, 2-4
Night, 2-4
Announcements,
changing,
duration,
erasing,
playing back,
reallocating allotted time, 2-9-2-10
3-2
2-8–2-9
2-8
2-9–2-1O
2-8-2-9
B
Caller code ,3-2
Changing announcements, 2-8-2-9
Changing business days, 2-6-2-7
Changing business hours, 2-4
Changing call processing options,
2-15-2-17
Clock, changing for Daylight Saving
Time, 2-8
Confirmation tone, 2-1
D
Day announcement, 2-4
for late closing, 2-5-2-6
Day mode, 2-3
Backup call handling, 1-5
Battery light, 3-1
Blind transfer routes, 1-5,2-11,
2-13-2-14
testing, 3-2
Business days, changing, 2-6-2-7
Business hours,
Button, reset, 3-1
changing,
2-4-2-6
C
Call processing options, changing
2-15-2-17
Call Restriction, outward, 3-3
Daylight Saving Time, 2-7-2-8
Disconnect, 2-11
Erasing an existing route, 2-13
Erasing announcements, 2-9-2-10
I
Immediate call handling, 1-5
IN-1
Page 53
Index
L
Light, battery, 3-1
N
Night announcement, 2-4
Night announcement, for early closing,
2-5-2-6
Night Secondary Extension Number,
2-11
Night Service, 1-5
0
R
Reset button, 1-9,3-1
Ringing options, changing, 2-15-2-17
Routes, testing 3-1-3-2
Routing plan, changing, 2-10-2-12
changing an existing route, 2-13
erasing an existing route, 2-13
programming for supervised transfer,
2-14
s
Setting current day and time, 2-3
Setup, switches, 3-1
Supervised Transfer Routes, 2-11
testing, 3-1
Switches, setup, 3-1
Out-of-service codes, 3-1
Out-of-service state, 3-1
P
Playing back announcements, 2-8-2-9
Power failures, 3-1
Power failure, setting clock after, 2-3
Privacy feature, 3-2
lN-2
T
Testing, 3-1-3-2
Supervised Transfer Routes, 3-1
Blind Transfer Routes, 3-2
extension numbers, 3-2
Page 54
FCC Notification and Repair
Information
This equipment is registered with the Federal Communications Commission
(FCC) in accordance with Part 68 of its rules. In compliance with those
rules, you are advised of the following:
MEANS OF CONNECTION: Connection to the telephone network shall be
through a standard network interface jack USOC RJI 1 C. These USOCs
must be ordered from your Telephone Company.
This equipment may not be used with party lines or coin telephone lines.
NOTIFICATION TO THE TELEPHONE COMPANIES:
Before connecting
this equipment, you or your equipment supplier must notify your local
telephone company’s business office of the following:
■
The telephone numbers you will be using with this equipment.
■
The appropriate registration number and ringer equivalence
number (REN) which can be found on the back or bottom of
the control unit.
You must also notify your local telephone company if and when this
equipment is permanently disconnected from the line(s).
Repair Instructions: If you experience trouble because your equipment is
malfunctioning, the FCC requires that the equipment not be used and that it
be disconnected from the network until the problem has been corrected.
Repairs to this equipment can only be made by the manufacturers, their
authorized agents, or by others who may be authorized by the FCC. [In the
event repairs are needed on this equipment, please contact the AT&T
National Service Assistance Center (NSAC) at 1 800 628-2888,]
Rights of the Local Telephone Company:
If this equipment causes harm
to the telephone network, the local telephone company may discontinue
your service temporarily. If possible, they will notify you in advance. But if
advance notice is not practical, you will be notified as soon as possible.
You will also be informed of your right to file a complaint with the FCC.
Page 55
FCC Notification and Repair
Your local telephone company may make changes in its facilities,
equipment, operations, or procedures that affect the proper functioning of
this equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
INTERFERENCE INFORMATION NOTICE:
notified of the following:
■
This equipment generates, uses, and
frequency energy and, if not installed
with the instruction manual, may cause interfer ence to radio
communications.
■ This equipment has been tested and found to comply with the
limits
for a Class A digital device pursuant to Subpart J of Part
15 of FCC Rules, which are designed to provide reasonable
protection against such interference when the equipment is
operated in a commercial environment.
■
Operating this equipment in a residential area is likely to cause
interference,
will be
interference,
required to do whatever is necessary to correct the
in which case the user, at
FCC
Rules require that you be
can radiate radio
and used in accordance
his or her own expense,
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