USER’S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 1
Page 2
Table of Contents
Available Features
Key to Symbols
Placing and Answering Calls
Placing Calls
Outside Calls
Intercom Calls
On-Hook Dialing
Line Request
Loudspeaker Paging
Answering Calls
Distinctive Ringing
Using Fixed Features
Hold
Placing Calls on Hold
Returning to Held Calls
Transfer
Transfer with Voice Announcement
Parking Calls
Conference
With a Call On Hold
Conference On Hold
Drop
Speaker
Monitoring a Call on Hold
Group Listening
Using Custom Feature Buttons
Outside Auto Dial
Intercom Auto Dial
Last Number Redial
Saved Number Redial
Privacy
Page
10
10
10
11
11
12
12
12
13
Page
2
Do Not Disturb
Auto Answer
3
Intercom Calls
Outiside Calls
4
4
4
4
4
5
5
6
6
Call Coverage
Touch-Tone Enable
Paging
Dial Code Features
Speed Dialing
Call Pickup
Programming
Assigning Custom Features to Buttons
Feature Programming Chart
7
7
7
7
8
8
8
9
9
9
9
Special Information for Programming Buttons
Changing an Outside Auto Dial Number
Special Characters with Auto Dial/Speed Dial
Programming a Speed Dialing Number
Automatic Line Selection
Ringing Options
Line Ringing
Personalized Ringing
Voice Signal Disable
Optional Equipment
Hands-Free Unit
Placing Calls
Disconnecting Calls
Answering Calls
Hands-Free Answer on Intercom
Manual and Automatic Multipurpose Adapters
Index
13
13
13
13
14
14
14
15
15
15
16
16
17
19
19
19
19
19
20
20
21
21
22
22
22
22
22
22
23
24
Page 3
Get a free line without having to
push a button or interrupt someone else’s call. In addition, the
lights next to line buttons make
it easy to keep track of calls.
●
Red light indicates line
you are on.
●
Green light indicates if
line is free, busy, or on
hold.
Fast flashing = you put
call on hold
Slower flashing = someone else put call on hold
Have access to a “pool” or group
of outside lines through a single
button. This frees buttons for programmable features.
Touch
Intercom-Voice
connected to your MERLIN
system. (See p. 4).
Test your voice terminal and program its features using the T/P
switch.
Control the volume of both your
speaker and ringer.
Dial special codes for additional
features. (See p. 15.)
Intercom-Ring
to contact others
or
Available Features
Program buttons so that custom
features, such as Do Not Disturb
and Outside Auto Dial, are yours
with just one touch. (See p. 15.)
Using
Conference,
up to two outside lines and two
inside lines at once.
Transfer
terminal with or without voice announcement. (See p. 8.)
Put calls on
Drop
ference call. (See p. 9.)
Touch
ing, group listening, and monitoring a call on hold. (See p. 4 and
9.)
Touch
without hanging up the handset.
With Centrex or PBX service, use
Recall
flash.
a call to another voice
one person from a con-
Speaker
Recall
instead of a switchhook
connect with
hold.
(See p. 7.)
for on-hook dial-
to disconnect a call
Read on to find out how to use these features . . . and many more!
Call your attendant for messages
when light is lit.
2
Page 4
Key To Symbols
The following symbols are used throughout the document to illustrate the steps for using your
MERLIN™
voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder.
Conference
Lift handset
Don’t lift handset
Dial
(an outside
number, intercom or
feature code)
Speaker
555-1234
Page
Touch a fixed feature
button
button indicates a fixed
feature button.)
Touch a line button
(A lighter shade with a
telephone number indicates a line button. A
shaded light indicates
that it is lit.)
Touch a custom
feature button
lighter shade with a
feature name indicates
a custom feature
button.)
(A dark shaded
(A
communications system
Hang up your
handset
T
Slide the T/P switch
to the P position
P
T
Return the T/P switch
to the center position
P
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example,
+
means, lift your handset, touch the
Intercom
Ring
Intercom-Ring
+
button, and dial the number.
3
Page 5
Placing And Answering Calls
PLACING CALLS
Outside Calls
Lift the handset and dial the number. The MERLIN system
automatically selects a free line for you. You can select a different
line by touching another line button.
Intercom Calls
You can call anyone connected to your
the Intercom feature. You have a choice of announcing your call
through the other person’s speaker
letting the phone ring
(Intercom-Ring).
To place an announced intercom call: lift the handset, touch
Intercom-Voice,
dial the person’s assigned intercom number (10
through 79), and speak through your handset. Your voice will be
heard through the other person’s speaker.
MERLIN
system by using
(Intercom-Voice)
or of simply
+
+
Intercom
Voice
+
To place a ringing intercom call: Touch
Intercom-Ring
and dial
the intercom number.
On-Hook Dialing
Instead of lifting your handset to place a call, you may use your
voice terminal’s built-in speaker. Touch
Speaker,
dial the number,
and lift your handset when the person answers. If the line is busy
or you get no answer, touch Speaker to cancel the call.
Speaker
+
+
Intercom
Ring
+
+
4
Page 6
Line Request
If you want to use a line that is busy (green light next to the button is on), you can have the
MERLIN
system signal you when
the line is free. Without lifting the handset, touch the button of
the busy line (red light comes on). When the line is free, you will
hear a beep. Lift your handset and dial.
If you touch another line button before you are signaled, you
cancel Line Request.
Loudspeaker Paging
If you have a loudspeaker paging system, you can connect to it
by using the Intercom feature: lift your handset, touch
Voice,
and dial one of the appropriate codes listed below. Make
Intercom-
your announcement by speaking through your handset.
+
+
Intecom
Voice
555-1234
+
Paging codes:
All Zones
Zone 1
Zone 2
Zone 3
80
81
82
83
5
Page 7
ANSWERING CALLS
the
Just lift the handset –
nects you to the incoming call. Answer intercom calls in the same
way.
Distinctive Ringing
Different ringing sounds indicate the type of call you are receiving.
Ringing patterns:
MERLIN
system automatically con-
intercom:
outside:
transfer:
You may also program your phone to ring elsewhere first or not
to ring at all, depending on the coverage you have. (See page
20 for the procedure for programming ringing options.)
two short and one long ring (if you are
called with
speaker light comes on)
one long ring
one short and one long ring
Intercom-Voice,
your
6
Page 8
Using Fixed Features
Your MERLIN system has two kinds of features – fixed and
programmed. Fixed features are those that come with every voice
terminal and can’t be changed. They include:
●
Hold
●
Transfer
●
Conference
●
Drop
HOLD
Placing Calls on Hold
When you want to put a call on hold, simply touch
light next to the held call’s line button flashes rapidly.
Returning to Held Calls
To return to a call you put on hold, touch the held call’s line button. (You can tell which one it is by the rapidly flashing green light.)
To take a call someone else put on hold, touch the line button
whose green light flashes less rapidly.
●
Speaker
●
Message
●
Recall
Hold.
The green
Hold
Pause
555-1234
7
Page 9
TRANSFER
You can transfer an outside call to anyone in your MERLIN
system. After answering a call, touch
Transfer
(puts call on hold),
dial the person’s intercom number, and hang up. If the call is not
answered, it will ring back on your phone. Answer the call by lifting the handset.
Transfer with Voice Announcement
If you wish to announce a call to the person to whom it is being
transferred, touch
Transfer,
touch
Intercom-Voice,
dial the inter
com number, and announce the call through your handset.
Parking Calls
A special kind of hold feature, Call Park allows you to hold or
“park” a call for pickup from any voice terminal by transferring
it to yourself. For example, if a call comes in for a person whose
whereabouts are unknown, you can park the call and page the
person. The call can be picked up from any MERLIN system
voice terminal.
Transfer
Transfer
+
+
+
Intercom
Voice
+
To park the call until you can reach the person, touch
Transfer,
dial your intercom number, and hang up. To pick up a parked call,
touch Intercom, dial ✱ 7 and the intercom number where the
call is parked.
Transfer
++
8
Page 10
CONFERENCE
Using the Conference feature, you can make a call that connects
you with up to two outside lines and up to two intercom lines.
With one person already on the line, touch Conference, touch
a free line button, and dial another person’s number. To add
MERLIN system users, follow the same steps, but instead of
touching a line button before dialing, touch Intercom, and dial
the person’s intercom number. To add more people to your conference call, simply touch
Conference
and a free line button each
time.
With a Call On Hold
If you put a call on hold while you are establishing conference
connections, you add in the held call by touching Conference
and the held call’s line button.
Conference On Hold
To remove yourself temporarily from a conference call without en-
ding the call, touch Hold. If the other people connected to the
call don’t hang up, you can rejoin the call by touching one of the
lines active in the call.
Conference
Conference
Hold
Pause
+
+
555-1234
+
555-1234
9
Page 11
DROP
To end one connection that’s part of a conference call, touch
Drop
and then touch the line button of the call to be dropped. The Drop
feature is especially useful when you get a busy signal when trying to add connections to a conference call.
SPEAKER
Monitoring a Call on Hold
To monitor your call while you go about your work, touch
Speaker
and hang up the handset. When you hear the person who put
you on hold come back on the line, just pick up the handset and
continue your conversation.
Group Listening
If you are on a call that you want others to hear, simply touch
Speaker.
Although everyone can hear the person on the line, you
must use the handset to speak to that person unless you have
a Hands-Free Unit.
NOTE:
Touch
Speaker
again before hanging up. This will pre-
vent a squeal from your speaker as the handset comes close to it.
Drop
Stop
Speaker
Speaker
+
555-1234
+
On Hook Dialing (see p. 4)
10
Page 12
Using Custom Feature Buttons
The
MERLIN
through simple programming procedures (see “Assigning Custom
Features to Buttons”, p. 16). Your voice terminal is delivered with
some buttons pre-programmed, but you can change the features
to suit your needs. The number of buttons on your voice terminal
determines the number of features you can program.
The
MERLIN
●
Outside Auto DialDo Not Disturb
●
Intercom Auto Dial
●
Speed Dialing
●
Last Number Redial
●
Saved Number Redial
●
Privacy
OUTSIDE AUTO DIAL
When you touch an Outside Auto Dial button, the MERLIN
system selects an outside line, turns on the speaker, and dials
the number for you. When the other person answers, lift the handset to speak. If no one answers, touch
system’s custom features are assigned to buttons
system programmable features are
●
●
Auto Answer - Intercom
●
Auto Answer - Outside
●
Call Coverage
●
Touch-Tone Enable
●
Loudspeaker Paging
Speaker
to cancel the call.
Home
11
Page 13
INTERCOM AUTO DIAL
The Intercom Auto Dial feature speeds your ability to contact someone in your
MERLIN
system. Touch
Intercom
and then touch
the Intercom Auto Dial button associated with the person you want
to contact.
An Intercom Auto Dial button has other uses. If the green light
next to the button is lit, you know the person is on the telephone;
if the green light flashes rapidly, that person is calling you on the
intercom.
An Intercom Auto Dial button can also be used to contact a person with a prearranged signal. Leave the handset on the hook
and touch the Intercom Auto Dial button one or more times to
produce “beeps” at the other person’s voice terminal. For example, three beeps may mean “come to my office.”
LAST NUMBER REDIAL
To redial the number you dialed most recently, touch Last
Number.
With 5- and 10-button voice terminals, dial #24 instead
of touching a button.
Intercom
Last Number
+
+
Receptionist
Receptionist
10
10
SAVED NUMBER REDIAL
You can save a number for later redialing by touching Saved
Number
the saved number. To redial, touch
before you hang up. Other calls you make will not affect
Saved Number.
With 5- and 10-button voice terminals, save a number by dialing
#23 before hanging up. To redial the saved number, dial #23.
Saved Number
+
12
Page 14
PRIVACY
The Privacy feature prevents anyone from joining your calls. Activate the feature by touching
Privacy
button is needed only if others share a particular line with
Privacy
(green light comes on). A
you; if your lines are pooled, you will not need this feature.
DO NOT DISTURB
The Do Not Disturb feature keeps calls from ringing at your phone.
Touch
Do Not Disturb
to activate the feature (green light comes
on). Outside calls may be answered by an attendant, transferred
calls return to the sender, and intercom callers get a busy signal.
To restore ringing, touch
Do Not Disturb
(green light goes off).
AUTO ANSWER
Intercom Calls
This feature is used with the optional Hands-Free Unit. (See page
22 for more information on optional equipment.) To have your
Hands-Free Unit turn on automatically whenever you receive an
intercom call, touch
Auto Answer-Intercom
(green light comes
on). Then when someone calls you on the intercom, you don’t
have to lift your handset; your voice is carried through the unit’s
microphone.
Privacy
Do Not Disturb
Auto Answer
Intercom
Outside Calls
This feature is used with the optional Automatic Multipurpose
Adapter. (See page 23 for more information.) Touch
Auto Answer-Outside
to have calls answered by your answer-
ing machine or to use your modem.
Auto Answer
Outside
13
Page 15
CALL COVERAGE
The Call Coverage feature lets you answer calls made to someone
else. You and the person you cover for must decide whether calls
ring immediately at your phone, ring at your phone if not answered
after three rings, or do not ring at all at your phone. (If you program the button so that calls don’t ring at your phone, you must
rely on seeing the green light flash next to the Cover button.)
The
Cover
and the green light flashes next to the
button is similar to a line button. If your phone rings
Cover
button, lift the handset to answer the call. If you’ve programmed the button so that
calls to be covered don’t ring (you’ll still see the green light flash),
lift your handset and touch Cover to answer.
TOUCH-TONE ENABLE
If your system has lines that carry rotary signals, you can switch
over to Touch-Tone service in the middle of a call to use services,
such as credit card authorizations, that require tone signals. Dial
the first part of your number as usual (you hear rotary clicks). Then
touch
Touch-Tone Enable,
and dial whatever additional numbers
you need (hear tone signals).
+
Touch-Tone
Enable
+
PAGING
For speedy access to your company’s loudspeaker system, a Page
button can be used in place of dialing a paging code. Lift handset, touch Intercom and then Page.
+
Intercom
+
Page
14
Page 16
Dial Code Features
You can use several
This is especially important if you have a 5- or 10-button set and,
thus, a limited number of programmable buttons. The following
features can be used by either touching buttons or dialing codes:
Feature
Intercom Callingname and number
Loudspeaker Paging
Last Number Redial
Saved Number Redial
SPEED DIALING (5- and 10-button voice terminals only)
Speed dialing gives you an easy way to dial frequently called
numbers when you don’t have enough buttons for the Outside
Auto Dial feature. Instead of touching a button, you dial a code,
#01 through #22.
To program Speed Dialing, see page 19.
CALL PICKUP
MERLIN
Page
Last Number
Saved Number
system features by dialing a code.
Button
Code
10 to 79
80 to 83
#24
#23
You can answer another ringing phone from your phone by
touching
the ringing phone.
Similarly, if someone has held a call by using the Call Park feature,
you can pick it up by touching Intercom and dialing ✱ 7 plus
the intercom number of the telephone where the call is parked.
Intercom
and dialing ✱ 7 plus the intercom number of
Intercom
+
15
Page 17
Programming
ASSIGNING CUSTOM FEATURES TO BUTTONS
A number of custom features can be assigned to any spare buttons on your voice terminal using the following simple programming procedure. Later, you can change a feature using the same
procedure.
●
Label the button(s) you want to program.
●
Slide the T/P (Test/Programming) switch toward you to the
P (programming) position. The phone will ring every five
seconds to remind you that you are programming and that
you cannot place or receive calls.
●
Touch the button to be programmed.
●
Dial the feature’s programming code (see chart on next page).
●
Enter additional numbers or special characters (if required).
●
Program other buttons if desired.
●
Return the T/P switch to center position.
T
+ +
P
T
+
P
16
Page 18
Feature Programming Chart
Feature Name
Privacy
Do Not Disturb
Auto Answer-Intercom
Auto Answer-Outside
Outside Auto Dial
Intercom Auto Dial
Feature Programming Code
✱
72
✱
71
✱
70
✱
75
✱ 90 and outside number
✱ 6 and intercom number
Button Label
Privacy
Do Not Disturb
Auto Answer-Intercom
Auto Answer-Outside
name or location
name or location
Refer to Page
13
13
13
13
11
12
Notes
Needed if you share a single line with
others. Requires a button with a light.
Requires a button with a light.
Used with optional Hands-Free Unit.
Requires a button with a light.
Used with optional Automatic Multipurpose Adapter.
Stores frequently called outside
numbers.
Stores frequently called intercom
numbers. Button with a light is recommended but not required.
17
Page 19
Feature Programming Chart (continued)
Feature Name
Last Number Redial
Saved Number Redial
Touch-Tone Enable
Call Coverage
Loudspeaker Paging
All Zones✱ 680
Zone 1
Zone 2
Zone 3
Message
Feature Programming Code
✱
✱
✱
✱
✱ 681
✱ 682
✱ 683
✱
Button Label
73
74Saved Number
76
4 and intercom number
98
Last Number
Touch-Tone Enable
Cover and name
Page-All
Page and location
Page and location
Page and location
MessageIf your voice terminal does not already
Refer to Page
12
12
14
14
5
Notes
Requires a button with a light.
Used with optional loudspeaker
equipment.
have a
gram a button for this feature.
Message
button, you can pro-
18
Page 20
SPECIAL INFORMATION FOR PROGRAMMING BUTTONS
Changing an Outside Auto Dial Number
A shortcut for reprogramming the number stored for an Outside
Auto Dial button is to slide the T/P switch to the P position and
touch the Outside Auto Dial button whose number you want to
change. Dial the new number. Return the T/P switch to the center
position.
Special Characters with Auto Dial/Speed Dial
●
To program a pause (1.5 seconds) into a dialing sequence,
touch
●
To program a stop into a dialing sequence, touch
●
To program a switchhook flash in a dialing sequence for Cen-
trex/PBX features, touch
Hold
(pause).
Recall,
touch
Hold.
Drop
(stop).
PROGRAMMING A SPEED DIALING NUMBER
(5- and 10-button voice terminals only)
Slide the T/P switch to the P position. Dial the speed dialing code
(#01 to #22), followed by the new number. Return the T/P switch
to the center position.
AUTOMATIC LINE SELECTION
This feature controls the order of the lines you’ll get when you
make a call. You can specify all, some, or none of your line buttons for Automatic Line Selection. Slide the T/P switch to the P
position; dial ✱✱ , touch the line buttons in the desired order,
and return the T/P switch to the center position.
T T
+
P P
+
19
Page 21
RINGING OPTIONS
Line Ringing
You can determine whether an incoming call rings, rings delayed
(after three rings), or does not ring at your phone. If most of your
calls are answered by an attendant, you may want your lines programmed not to ring. As a backup, however, you may wish to program your lines for delayed ringing.
NOTE:
This programming does not affect intercom calls or calls
transferred to you, which always ring at your phone.
To program Line Ringing, slide the T/P switch to the P position.
Touch the line button successively until the red light indicates the
type of ringing you want.
●
red on = ring
● red flash = delayed ring
●
red off = no ring
Return the T/P switch to the center position.
T T
+
P P
555-1234
+
20
Page 22
Personalized Ringing
If your phone’s ringing is often confused with the ringing of other
phones, you can choose another sound from eight different ringing options.
To program personalized ringing, slide the T/P switch to the P position. You hear the ringing sound that your phone makes when
someone calls. Touch
Touch
Speaker
repeatedly until you hear a ringing sound you like.
Speaker,
and the ringing sound changes.
Return the T/P switch to the center position.
Voice Signal Disable
Ordinarily, people can announce calls through your speaker when
they call you on the intercom. You can prevent voice signaling
and have all intercom calls ring instead.
To program Voice Signal Disable, slide the T/P switch to the P
position, and touch
●
green light ON=
●
green light OFF
Intercom-Voice:
voice signal allowed
=
voice signal prevented
Return the T/P switch to the center position.
For more information about
MERLIN
system features and the pro-
cedures for programming them, see the MERLIN™ Communica-
tions System Administration Manual: Models 1030 and 3070 with
Feature Module 1.
T T
Speaker
+
P P
T T
+
P P
Intercom
voice
+
+
21
Page 23
Optional Equipment
Several pieces of optional equipment are available with your
MERLIN
easier and can increase your voice terminal’s capabilities.
HANDS-FREE UNIT
The Hands-Free Unit, a high quality speakerphone that attaches
to your voice terminal, allows you to talk without using your
handset.
Placing Calls
Touch
your number. You can then talk without using your handset. By
touching
to a conversation without being heard yourself. To resume speaking, touch Microphone On/Off (green light comes on).
To switch from the Hands-Free Unit to the handset, lift the handset; the Hands-Free Unit goes off automatically. To switch from
the handset to the Hands-Free Unit during a call, touch
phone On/Off
handset.
system. Choosing one or more can make your work
Speakerphone On/Off
Microphone On/Off
(Hands-Free Unit is turned on), and hang up your
on the Hands-Free Unit and dial
(green light goes off), you can listen
Speaker-
Answering Calls
Touch Speakerphone On/Off and speak.
Disconnecting Calls
To end a call, touch Speakerphone On/Off.
Hands-Free Answer on Intercom
If you have an
minal, you can have your Hands-Free Unit turn on automatically
whenever you get an intercom call. Touch
(green light comes on) and leave the feature activated.
Auto Answer-Intercom
button on your voice ter-
Auto Answer-Intercom
22
Page 24
MANUAL AND AUTOMATIC MULTIPURPOSE ADAPTERS
Two adapters are available that expand the capability of your
MERLIN
phone lines. The Automatic Multipurpose Adapter enables you to
use an answering machine or a modem, and the Manual Multipurpose Adapter enables you to use data transmission equipment.
To use your answering machine or an (automatic) answering
modem, leave the
Adapter down permanently. Use an
ton (see pages 16 to 18 for programming information) to turn your
answering machine on and off.
To use your data terminal, press the Voice button down on the
Manual Multipurpose Adapter and dial into your computer system
as you normally do. When you are finished using your data terminal, press Data down on the Adapter.
system voice terminal without requiring extra incoming
Voice
button on the Automatic Multipurpose
Auto Answer - Outside
but-
NOTE:
a different procedure. Press the
Multipurpose Adapter and dial the computer’s access number.
When you hear the computer’s tone, press Data down.
If you currently have a 212A-type modem, you must use
Voice
button down on the Manual
23
Page 25
Index
Announced intercom call, 4
Announced transfer call, 8
Answering calls