AT&T MAP-5P maintenance manual

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Intuity™ CONVERSANT® System

Version 7.0 MAP/5P Maintenance

585-313-107 108647397 January 2000 Issue 3

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Copyright and Legal Notices

This material is protected by the copyright laws of the United States and other countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Lucent Technologies), except in accordance with applicable agreements, contracts or licensing, without the express written consent of the Business Communications Systems (BCS) Global Learning Solutions (GLS) organization and the business management owner of the material.

Acknowledgment This document was prepared by the GLS organization of the BCS division of

Lucent Technologies. Offices are located in Denver CO, Columbus OH, Middletown NJ, and Basking Ridge NJ, USA.

Trademarks Lucent Technologies has made every effort to supply the following trademark

information about company names, products, and services mentioned in the Intuity CONVERSANT documentation library:

• Adobe Systems, Inc. — Trademarks: Adobe, Acrobat.

• AT&T — Registered trademarks: Truevoice.

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• CLEO Communications — Trademarks: LINKix.

• Hayes Microcomputer Products, Inc. — Tr ademarks: Hayes,

Smartmodem.

• Intel Corporation — Registered trademarks: Pentium.

• Interface Systems, Inc. — Trademarks: CLEO.

• International Business Machines Corporation — Registered trademarks:

IBM, VTAM.

• Lucent Technologies — Registered trademarks: 5ESS, AUDIX,

CONVERSANT, DEFINITY, Voice Power. Trademarks: FlexWord, Intuity, Lucent.

• Microsoft Corporation — Registered trademarks: Excel, Internet Explorer ,

Microsoft, MS, MS-DOS, Windows, Windows NT.

• Minnesota Mining and Manufacturing — Trademarks: 3M.

• Netscape Communications — Trademarks: Netscape Navigator.

• Novell, Inc. — Registered trademarks: Novell.

• Oracle Corporation — Trademarks: OBJECT*SQL, ORACLE,

ORACLE*Terminal, PRO*C, SQL*FORMS, SQL*Menu, SQL*Net, SQL*Plus, SQL*ReportWriter.

• Phillips Screw Co. — Registered trademarks: Phillips.

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• Santa Cruz Operation, Inc. — Registered trademarks: UnixWare.

• UNIX System Laboratories, Inc. — Registered trademarks: UNIX.

• Veritas Software Corporation — Trademarks: VERITAS.

• Xerox Corporation — Tr ademarks: Ethernet.

Limited Warranty Lucent Technologies provides a limited warranty on this product. Refer to the

“Limited Use Software License Agreement” card provided with your package. Lucent Technologies has determined that use of this electronic data delivery

system cannot cause harm to an end user's computing system and will not assume any responsibility for problems that may arise with a user's computer system while accessing the data in these document.

Every effort has been made to make sure that this document is complete and accurate at the time of release, but information is subject to change.

United States FCC Compliance Information

Part 15: Class A statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful

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interference, in which case the user will be required to correct the interference at his own expense.

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.

European Union Declaration of Conformity

Lucent Technologies Business Communications Systems declares that the Intuity™ CONVERSANT® System equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive 73/23/EEC. The “CE” mark affixed to the equipment means that it conforms to the above directives.

Telecom New Zealand Ltd Warning Notices

GENERAL WARNING: The grant of a Telepermit for any item of terminal equipment indicates that only Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with other items of Telepermitted equipment of a different

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make or model, nor does it imply that any product is compatible with all of

Telecom’s network services. IMPORTANT NOTICE: Under power failure conditions, this device may not

operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.

AUTOMATIC RE-ATTEMPTS TO THE SAME NUMBER: Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance wi th Telecom specifications:

• There shall be no more than 10 call attempts to the same number within

any 30 minute period for any single manual call initiation, and,

• The equipment shall go on-hook for a period of not less than 30 seconds

between the end of one attempts and the beginning of the next attempt.

AUTOMATIC CALLS TO DIFFERENT NUMBERS: Some parameters

required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of the next attempt.

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USER INSTRUCTIONS (AUTOMATIC CALL SETUP): This equipment shall not be set up to make automatic calls to the Telecom "111" emergency service.

CALL ANSWERING (AUTOMATIC ANSWERING EQUIPMENT): Some

parameters required fo r compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing.

Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an

unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Your Responsibility for Your System’s Security

You and your system manager are responsible for the security of your system and for preventing unauthorized use. You are also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will

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prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention and Corporate Security

If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call the Lucent Technologies National Customer Care Center Toll Fraud Intervention Hotline at 1 800 643-2353.

Aside from whether immediate support is required, all toll fraud incidents involving Lucent products or services should be reported to Lucent Corporate Security at 1 800 821-8235. In addition to recording the incident, Lucent Corporate Security is available for consultation on security issues, investigation support, referral to law enforcement agencies, and educational programs.

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Documentation Ordering Information

To order a document, contact the Lucent Technologies Publications Center and specify the 9-digit document number, the issue number, and the issue date.

Write, Call, or Fax

Lucent Technologies Publications Center 2855 N. Franklin Road Indianapolis, IN 46219

Voice 1 800 457-1235 International Voice 317 322-6791 FAX 1 800 457-1764 International FAX 317 322-6699

World Wide Web

Use a web browser to reach one of the following sites. Click Documents and follow the instructions at the site.

• Organizations within Lucent Technologies

http://www.cic.lucent.com

• Lucent Technologies customers and others

http://www.lucentdocs.com

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Standing Orders

You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on standing orders, or to be put on a list to receive future issues of this document, call or write the Lucent Technologies Publications Center (see Write, Call, or Fax

on page ix).

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Acknowledgment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

United States FCC Compliance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Canadian Department of Communications (DOC) Interference Information . . v

European Union Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Telecom New Zealand Ltd Warning Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Toll Fraud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Documentation Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

About This Book xxv

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi

How to Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi

How This Book Is Organized. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . xxviii

Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii

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Contents

Keyboard and Telephone Keypad Representations . . . . . . . . . . . . . . . . . . xxxiii

Cross References and Hypertext . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiv

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiv

Other Typography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxv

Safety and Security Alert Labels. . . . . . . . . . . . . . . . . . . . . . . . . xxxvi

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii

Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxviii

Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii

Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii

Related Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxix

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxix

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xl

Using the CD-ROM Documentation . . . . . . . . . . . . . . . . . . . . . . . . .xlii

Setting the Default Magnification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlii

Adjusting the Window Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii

Hiding and Displaying Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii

Using the Button Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii

Using Hypertext Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii

Navigating with Double Arrow Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii

Searching for Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii

Displaying Figures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

Printing the Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

How To Comment on This Book . . . . . . . . . . . . . . . . . . . . . . . . . . .xlv

Comment Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv

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Contents

1 Getting Inside the Computer 1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Protecting Against Damage from Electrostatic Discharge . . . . . . . . . . . . . 2

Removing Power from the MAP/5P . . . . . . . . . . . . . . . . . . . . . . . . . 7

Removing the Dress Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Replacing the Dress Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Restoring Power to the MAP/5P . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2 I nstalling or Replacin g Circuit Cards 12

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

General Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Removing a Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Removing the Intuity CONVERSANT System from Service . . . . . . . . . . . . . . 14

Accessing the Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Extracting the Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing a Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Inserting the Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Reassembling the MAP/5P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Restoring the Intuity CONVERSANT System to Service . . . . . . . . . . . . . . . . 18

Settings for Optional Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Asynchronous SuperSerial Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

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Contents

Installing the Asynchronous SuperSerial Card Driver. . . . . . . . . . . . . . . . . . . 21

PCI Ethernet LAN Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

SMC8432 Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

SMC9332 Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installing a PCI LAN Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Replacing a PCI LAN Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

FIFO/SIB Synchronous Host Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Remote Maintenance Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Types of Remote Maintenance Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . 45

Setting the Resource Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Inserting the Remote Maintenance Circuit Card. . . . . . . . . . . . . . . . . . . . . . . 48

Installing the Remote Maintenance Circuit Card Software Package. . . . . . . . 51

SCSI Controller Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Tip/Ring Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

AYC10 Tip/Ring Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

AYC30 Tip/Ring Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Installing the Tip/Ring Circuit Card Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Token Ring Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

IBM Turbo 16/4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Installing the Token Ring Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

3 Replacing a Hard Disk Drive 81

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

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Contents

Identifying a Failed Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . .82

Contents of the Hard Disk Drives in a Two-Drive System . . . . . . . . . . . . . . . . . . 82

Identifying a Hard Disk Drive 0 Failure in a Nonmirrored or

Single-Disk System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Identifying a Hard Disk Drive 1 Failure in a Nonmirrored System . . . . . . . . . . . . 85

Identifying a Hard Disk Drive Failure in a Mirrored System . . . . . . . . . . . . . . . . . 85

Recovering from a Hard Disk Drive 0 Failure . . . . . . . . . . . . . . . . . . . . 86

Recovering from a Hard Disk Drive 0 Failure (Nonmirrored or

Single-Disk System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Recovering from a Hard Disk Drive 0 Failure (Mirrored System). . . . . . . . . . . . . 87

Recovering from a Hard Disk Drive 1 Failure . . . . . . . . . . . . . . . . . . . . 93

Recovering from a Hard Disk Drive 1 Failure (Nonmirrored System) . . . . . . . . . 94

Recovering from a Hard Disk Drive 1 Failure (Mirrored System). . . . . . . . . . . . . 96

Replacing a Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Replacing Hard Disk Drive 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Hard Disk Drive 0 Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Hard Disk Drive 0 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Replacing Hard Disk Drive 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Hard Disk Drive 1 Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Hard Disk Drive 1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Adding a Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Adding a Hard Disk Drive to a System for Mirroring . . . . . . . . . . . . . . . . . . . . . 113

Adding a Hard Disk Drive to a System for Speech Storage . . . . . . . . . . . . . . . 120

Moving the Speech to the Speech Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

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Contents

Cleaning a Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using the fdisk Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Low-Level Formatting the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Low-Level Formatting with a P5 200 MHz CPU Circuit Card . . . . . . . . . . . . 127

Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Establishing Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Removing Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Disk Reuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Reusing for Mirroring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Reusing for Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

4 Replacing O ther Comp onents 137

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Replacing the Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . 138

Removing a Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Removing the Intuity CONVERSANT System from Service . . . . . . . . . . . . . 141

Accessing the Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Extracting the Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Installing a Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Verifying the Resource Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Inserting the Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Reassembling the MAP/5P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Restoring the Intuity CONVERSANT System to Service . . . . . . . . . . . . . . . 145

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Contents

Replacing a CMOS Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Removing a CMOS Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Accessing the CMOS Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Extracting the CMOS Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing a CMOS Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Inserting the CMOS Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Verifying the CMOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Replacing the Diskette Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Removing the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Accessing the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Extracting the Diskette Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Installing the Diskette Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Inserting the Diskette Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Replacing Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Replacing the Circuit Card Cage Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Removing a Circuit Card Cage Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Installing a Circuit Card Cage Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Replacing a CPU Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Removing a CPU Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Installing a CPU Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Replacing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Removing SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Accessing the SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Verifying the SIMM Seating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

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Contents

Extracting the SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Installing SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Inserting the SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Reassembling the MAP/5P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Accessing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Extracting the Motherboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Installing the Motherboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Verifying the Resource Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Inserting the Motherboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Reassembling the MAP/5P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Restoring the Intuity CONVERSANT System to Service . . . . . . . . . . . . . . . 176

Replacing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Accessing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Extracting the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Installing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Inserting a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Replacing the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Removing the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Accessing the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Extracting the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Installing the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

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Contents

Inserting the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Reassembling the MAP/5P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Restoring the Intuity CONVERSANT System to Service . . . . . . . . . . . . . . . 194

Replacing a Terminator SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

5 Installing Base System Software 197

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Installing Base System Software. . . . . . . . . . . . . . . . . . . . . . . . . . 198

Beginning the UnixWare Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Setting Up the UnixWare Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Initializing the Hard Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Transferring the UnixWare Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Installing the Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Activating the Volume Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Installing the LAN Card Driver Package . . . . . . . . . . . . . . . . . . . . . . 226

Setting up the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Initializing the Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Testing the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

6 Installing the Intuity CONVERSANT System Software 236

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Installing the Base Software Set. . . . . . . . . . . . . . . . . . . . . . . . . . 237

Installing the TCP/IP Packages . . . . . . . . . . . . . . . . . . . . . . . . . . 248

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Contents

7 Installing the Optional Feature System Software 250

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Installing Software Packages Using the Unix Management Screens . . . . . . . 251

Installing the Hardware Resource Allocator Package . . . . . . . . . . . . . . . 253

Installing the Asynchronous Host Toolkit. . . . . . . . . . . . . . . . . . . . . . 256

Installing the ASYNC_TEST Transaction Script Builder Backup . . . . . . . . . . . . 259

Installing the ASYNC_TEST Speech Script Builder Backup . . . . . . . . . . . . . . . 261

Installing the Analog Switch Interface Package . . . . . . . . . . . . . . . . . . 263

Installing the Backup/Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . 265

Installing the Call Bridge Application Package. . . . . . . . . . . . . . . . . . . 267

Installing the Data Collection Toolkit. . . . . . . . . . . . . . . . . . . . . . . . 269

Installing the Enhanced Basic Speech Package. . . . . . . . . . . . . . . . . . 272

Installing the Feature Test Script Package. . . . . . . . . . . . . . . . . . . . . 274

Installing the LAN Adapter Setup Program . . . . . . . . . . . . . . . . . . . . 279

Installing the Form Filler Application. . . . . . . . . . . . . . . . . . . . . . . . 281

Installing the CLEO Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Installing the cleo_tkrn Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Installing the cleo_sib Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Installing the cleo_sna_1281u Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Installing the cleo_3270 Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Installing the cleo_mgmt Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Installing the cleo_netman Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

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Contents

Installing the cleo_HTE Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Installing the Host Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Installing the Synchronous Host Interface Package . . . . . . . . . . . . . . . . . . . . . 308

Installing the 3270 Enhanced File Transfer Package. . . . . . . . . . . . . . . . . . . . . 311

Installing the NetView Alarm Interface Package . . . . . . . . . . . . . . . . . . . . . . . . 313

Installing the ORACLE Development Packages . . . . . . . . . . . . . . . . . . 315

Package List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Increasing ORACLE File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Creating a Temporary File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Installing the Intuity ORACLE 7 Pro*C Package . . . . . . . . . . . . . . . . . . . . . . 317

Installing the Intuity ORACLE Developer 2000 Toolkit . . . . . . . . . . . . . . . . . 319

Post Installation Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Installing the Intuity ORACLE 7 Patch 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Completing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Installing the ORACLE SQL*Net TCP/IP Package. . . . . . . . . . . . . . . . . 329

Installing the Script Builder Package. . . . . . . . . . . . . . . . . . . . . . . . 331

Installing the Script Builder FAX Actions Package. . . . . . . . . . . . . . . . . 334

Installing the Unix Management Screens Package . . . . . . . . . . . . . . . . 342

Installing the SNMP Emanate Agent Package. . . . . . . . . . . . . . . . . . . 344

Removing Software Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . 346

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Contents

Using the Command Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Using the Intuity CONVERSANT Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

Appendix A: System Configuration 351

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Component Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Operating Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Hardware Resource Allocator Operation . . . . . . . . . . . . . . . . . . . . . 359

Adding Hardware to an Existing Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 359

Removing Hardware from an Existing Configuration. . . . . . . . . . . . . . . . . . . . . 363

Specifying a New Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Saving a Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Viewing a Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Viewing a Successful Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Viewing an Unsuccessful Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Viewing a Dated Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Comparing a Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

Presetting Hardware Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

Configuration Device Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

The show_devices Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382

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Contents

Appendix B: Component Ordering Numbers 383

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Component Ordering Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 384

Appendix C: How to Build a System Using This Book 388

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Checklist for Building a System . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Appendix D: Disaster Recovery Checklists 391

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Disaster Recovery Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Checklist for Software Reloading on a Nonmirrored Intuity

CONVERSANTSystem with Existing Hard Disk Drives . . . . . . . . . . . . . . . . . 392

Checklist for a Intuity CONVERSANT System with

All New Hard Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

Checklist for a Nonmirrored Intuity CONVERSANT System with a

New Hard Disk Drive 0 and an Existing Hard Disk Drive 1. . . . . . . . . . . . . . . 395

Checklist for a Nonmirrored Intuity CONVERSANT System with an

Existing Hard Disk Drive 0 and a New Hard Disk Drive 1. . . . . . . . . . . . . . . . 396

Checklist for a Mirrored Intuity CONVERSANT System with a

New Hard Disk Drive 0 and an Existing Hard Disk Drive 1. . . . . . . . . . . . . . . 398

Checklist for a Mirrored Intuity CONVERSANT System with an

Existing Hard Disk Drive 0 and a New Hard Disk Drive 1. . . . . . . . . . . . . . . . 400

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Contents

Appendix E: MAP/5P Platform Alarms 402

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

Platform Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

Glossary 407 Index 491

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Page 25

Overview

About This Book

This book contains information for troubleshooting and diagnosing problems associated with the Intuity CONVERSANT MAP/5P and hardware. It also includes component replacement procedures as well as installation procedures for base system software, Intuity CONVERSANT system software, and optional feature software. Appendices contain a system configuration description, a list of component ordering numbers, a checklist for building a system, and checklists for disaster recovery.

Note: To repair or alter the configuration of your system, you must have

a copy of this book.

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Page 26

About This Book Intended Audience

Intended Audience

This book is intended primarily for the on-site service technician and system administrators. Secondary audiences include the following:

• Field support — Technical Service Organization (TSO)

• Lucent Technologies Helpline personnel

We assume that the primary users of this book have completed the MAP/5P hardware installation training course (see Training on page xxxix

How to Use This Book

This book is designed to help you maintain your Intuity CONVERSANT system. It should be used as a quick-reference to obtain specific information you may need on a particular topic.

How This Book Is Organized

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

This book contains the following sections:

• Chapter 1, Getting Inside the Computer— provides the correct

procedures for accessing the internal components of the MAP/5P system.

• Chapter 2, Inst alling or Rep laci ng Circ uit Cards — contains procedures to

ensure that circuit cards are installed correctly and resource options are set correctly.

585-313-107 Issue 3 January 2000 xxvi

Page 27

About This Book How to Use This Book

• Chapter 3, Replacing a Hard Disk Drive — contains procedures to identify

and recover from hard disk drive failures, to add a hard disk drive, to establish disk mirroring, and to clean a hard disk drive.

• Chapter 4, Replacing Other Components — contains procedures to

replace the MAP/5P internal components and information on the correct configuration and settings for individual components.

• Chapter 5, Installing Base System Software — contains the installation

procedures necessary to reload the UnixWare operating system software.

• Chapter 6, Installing the Intuity CONVERSANT System Software —

contains procedures to install the Intuity CONVERSANT system software.

• Chapter 7, Installing the Optional Feature System Software — contains

procedures to install all the software that was not included on the application software cartridge tape.

• Appendix A, System Configuration — describes the configuration of

components in the MAP/5P and the operation of the Hardware Resource Allocator.

• Appendix B, Component Ordering Numbers — lists the ordering numbers

for replacement components used in the MAP/5P.

• Appendix C, How to Build a System Using This Book — provides the

sequence of operations for rebuilding a system starting from the MAP/5P shell.

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Page 28

About This Book Conventions Used in This Book

• Appendix D, Disaster Recovery Checklists — provides a general task

checklist for disaster recovery with references to required procedures.

• Appendix E, MAP/5P Platform Alarms — describes the platform alarms

(not generated by the Intuity CONVERSANT system and not documented in the Intuity CONVERSANT alarm logs).

• Glossary — Defines the terms, abbreviations, and acronyms used in

system documentation.

• Index — Alphabetically lists the principal subjects covered in the book.

Conventions Used in This Book

Understanding the typographical and other conventions used in this book is necessary to interpret the information.

Terminology • The word “type” means to press the key or sequence of keys specified.

For example, an instruction to type the letter “y” is shown as Type y to continue.

• The word “enter” means to type a value and then press the ENTER key

on the keyboard. For example, an instruction to type the letter “y” and

ENTER is shown as

press Enter y to continue.

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Page 29

About This Book Conventions Used in This Book

• The word “select” means to move the cursor to the desired item and then

ENTER. For example, an instruction to move the cursor to the start

press test option on the Network Loop-Around Test screen and then press

ENTER is shown as

Select Start Test

• The system display menus, screens, and windows. Menus allow you to

select options or to choose to view another menu, screen, or window (Figure 1 on page xxx

). Screens and windows both show and request system information (Figure 2 on page xxx

xxxiii).

Note: Screens shown in this book are examples only. The screens you

see on your machine will be similar, but not exactly the same.

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

through Figure 5 on page

585-313-107 Issue 3 January 2000 xxix

Page 30

About This Book Conventions Used in This Book

Figure 1. Example of an Intuity CONVERSANT Menu

Figure 2. Example of an Intuity CONVERSANT Window Requesting

Information

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Page 31

About This Book Conventions Used in This Book

Figure 3. Example of an Intui ty CONVERSANT Screen Req ues ting Inf ormation

You may use a partition of your secondary hard disk. If you choose to use a partition of your secondar y hard disk you will be shown a screen that will allow you to partition your secondary hard disk.

WARNING: All files in any partition(s) you delete will be destroyed.

If you choose to create a UNIX System partition on your secondary hard disk, it must be at least 40 MBs. Your Options are:

1. Do not use a partition of the secondary hard disk for the UNIX System.

2. Use a partition of the secondary hard disk for the UNIX System.

Press ‘1’ or ‘2’ followed by ‘ENTER’.

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About This Book Conventions Used in This Book

Figure 4. Example of an Intuity CONVERSANT Screen Showing Information

In order to install UnixWare, you must reserve a partition (a

portion of your hard disk’s space) on your primary hard disk for the UNIX System. After you press ‘ENTER’ you will be shown a screen that will allow you to create new pa rtitions, delete existing partitions or change the active partition of your primary hard disk (the partition tha t your computer will boot from).

WARNING: All files in any partition(s) you delete will be destroyed. If you wish to attempt to preserve any files from an existing UNIX System, do not delete its partition(s).

The UNIX System partition that you intend to use on the primary hard disk must be at least 120 MBs and labeled ‘ACTIVE.’

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

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Page 33

About This Book Conventions Used in This Book

Figure 5. Example of an CONVERSANT Window Showing Information

Keyboard and Telephone Keypad Representations

• Keys that you press on your terminal or PC are represented as small

capitalized

BOLD text. For example, an instruction to press the enter key

is shown as

ENTER.

Press

• Two or three keys that you press at the same time on your terminal or PC

(that is, you hold down the first key while pressing the second and/or third key) are represented as small capitalized

instruction to press and hold the Alt key while typing the letter “d” is shown as

ALT + D.

Press

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

BOLD text. F or example, an

585-313-107 Issue 3 January 2000 xxxiii

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About This Book Conventions Used in This Book

• Function keys on your terminal, PC, or system screens, also known as

soft keys, are represented as small capitalized function or value of that key enclosed in parentheses. For example, an instruction to press function key 3 is sho wn as

F3 (Choices).

Press

• Keys that you press on your telephone keypad appear in small capitalized

BOLD text. For example, an instruction to press the first key on your

telephone keypad is shown as Press 1 to record a message.

BOLD text followed by the

Cross References and Hypertext

Screen Displays • Values , system messages, field names, prompts that appear on the

Blue underlined type indicates a cross reference or hypertext link that takes

you to another location in the document when you click on it with your mouse.

screen, and simulated screen displays appear in typewriter-style

constant width type, as shown in the following examples:

Enter the number of ports to be dedicated to outbound traffic in the

Maximum Simultaneous Ports field. Alarm Form Update was successful.

Press <Enter> to continue.

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

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About This Book Conventions Used in This Book

• The sequence of menu options that you must select to display a specific

screen or submenu is shown as follows: Start at the Voice System Administration menu and select:

> Reports

> Message Log Report

In this example, you would access the Voice System Administration menu and select the Reports menu. From the Reports menu, you would then select the Message Log Report option.

Other T y pog raphy • Commands and text you type in or enter appear in bold type, as in the

following examples:

Enter change-switch-time-zone at the Type high or low in the

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

Speed: field.

Enter command: prompt.

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About This Book Safety and Security Alert Labels

• Command variables are shown in

what you m ust ty pe in, and in example:

Enter ch ma the call delivery machine you just created.

• Command options are shown inside square brackets, for example:

Enter connect

machine_name

switchname

Safety and Security Alert Labels

This book uses the following symbols to call your attention to potential problems that could cause personal injury, damage to equipment, loss of data, service interruptions, or breaches of toll fraud security:

CAUTION:

Indicates the presence of a hazard that if not avoided can or will cause minor personal injury or property damage, including loss of data.

WARNING:

Indicates the presence of a hazard that if not avoided can cause death or severe personal injury.

bold italic

blue italic type

, where

[-d] [-b | -w]

machine_name

type when they are part of

when they are referred to, for

is the name of

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

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Page 37

About This Book Getting Help

DANGER:

Indicates the presence of a hazard that if not avoided will cause death or severe personal injury.

SECURITY ALERT:

Indicates the presence of a toll fraud security hazard. Toll fraud is the unauthorized use of a telecommunications system by an unauthorized party.

Getting Help

The Intuity CONVERSANT system provides online help to assist you during installation, administration, and application development tasks.

To use the online help:

• Press F1 (Help) when you are in a menu or window.

The first time you press currently active window or menu.

~ When you are in a window, the help explains the purpose of the

window and describes its fields.

~ When you are in a menu, the help explains how to use menus.

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

F1, the system displays informa tio n about the

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About This Book Technical Assistance

If you press F1 again, the system displays a General Help screen that explains how to use the online help.

• Press F2 (Choices) when you are in a field.

The system displays valid field choices either in a pop-up window or on the status line directly above the function keys.

• Press F6 (Cancel) to exit the online help.

Technical Assistance

Web Site The following customer support web site contains resources where you can

find solutions for technical problems:

http://support.lucent.com

Contact Numbers Technical assistance on the Intuity CONVERSANT product is available

through the following telephone contacts:

• In the United States, call 1-800-242-2121.

• In Canada, call one of the following numbers, depending on your location: ~ 1-800-363-1882 for assistance in Quebec and eastern Canada ~ 1-800-387-4268 for assistance in Ontario and western Canada

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

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Page 39

About This Book Related Resources

• In any other country, call your local distributor or check with your project

manager or systems consultant.

Related Resources

Additional documentation and training material is available for you to learn more about the Intuity CONVERSANT product.

Training To obtain training on the Intuity CONVERSANT product, contact the BCS

Education and Training Center at one of the following numbers:

• Organizations within Lucent Technologies (904) 636-3261

• Lucent Technologies customers and all others (800) 255-8988

You can also view information on Intuity CONVERSANT training at the Global Learning Solutions (GLS) web site at one of the following web links:

• Organizations within Lucent Technologies

http://training.gls.lucent.com

• Lucent Technologies customers and all others

http://www.lucenttraining.com

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

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About This Book Related Resources

The courses listed below are recommended. Other courses are available.

• For technicians doing repairs on Intuity CONVERSANT V7.0 systems ~ BTT509H, CONVERSANT Installation and Maintenance Voice

Information Syst em

• For technicians and administrators ~ BTC344M, Intuity CONVERSANT V7 Administration Overview (CD-

ROM)

• For application developers ~ BTC128H, Introduction to Script Builder

~ BTC166H, Introduction to Voice@Work ~ BTC204H, Intermediate Voice@Work ~ BTC301H, Advanced CONVERSANT Programming

Documentation Appendix A, "Documentation Guide," in

Version 7.0 System Description

, 585-313-204, describes in detail all books included in Intuity CONVERSANT documentation library and referenced in this book.

Note: Always refer to the appropriate book for specific information on

planning, installing, administering, or maintaining an Intuity CONVERSANT system.

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Intuity CONVERSANT System

Page 41

About This Book Related Resources

Additional Suggested Documentation

It is suggested that you also obtain and use the following book for information on security and toll fraud issues:

•

GBCS Products Security Handbook

For Troubleshooting Information

Basic troubleshooting information is available in “Troubleshooting” in the

Intuity CONVERSANT System Reference

For Diagnostic Information

Instructions for conducting diagnostics are available in “Diagnostics” in the

Intuity CONVERSANT System Reference

For Common System Procedures

Instructions for conducting common system procedures are available in “Common System Procedures” in the

Reference

For Installation Information

, 585-313-205.

Instructions for installing or reinstalling system elements are available in

Intuity CONVERSANT System Version 7.0 New System Installation

313-106.

, 555-025-600

, 585-313-205.

Intuity CONVERSANT System

, 585-

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

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Page 42

About This Book Using the CD-ROM Documentation

Obtaining Printed Versions of the Documentation

See Documentation Ordering Information on page ix of Copyright and Legal

Notices for information on how to purchase Intuity CONVERSANT

documentation in printed form. You can also print documentation locally from the CD-ROM (see Printing the Documentation on page xliv

Using the CD-ROM Documentation

Lucent Technologies ships the documentation in electronic form. Using the Adobe Acrobat Reader application, you can read these documents on a Windows PC, on a Sun Solaris workstation, or on an HP-UX workstation. Acrobat Reader displays high-quality, print-like graphics on both UNIX and Windows platforms. It provides scrolling, zoom, and extensive search capabilities, along with online help. A copy of Acrobat Reader is included with the documents.

Note: If viewing documents online, it is recommended that you use a

separate platform and not the Intuity CONVERSANT system.

Setting the Default Magnification

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

You can set your default magnification by selecting File | Preferences | General. We recommend the Fit Page option.

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Page 43

About This Book Using the CD-ROM Documentation

Adjusting the Window Size

Hiding and Displaying Bookmarks

Using the Button Bar

Using Hypertext Links

Navigating with Double Arrow Keys

Searching for Topics

On HP and Sun workstations, you can control the size of the reader window by using the -geometry argument. For example, the command string acroread -geometry 900x900 mainmenu.pdf opens the main menu with a window size of 900 pixels square.

By default, the document appears with bookmarks displayed on the left side of the screen. The bookmarks serve as a hypertext table of contents for the chapter you are viewing. You can control the appearance of bookmarks by selecting View | Page Only or View | Bookmarks and Page.

The button bar can take you to the book’s Index, table of contents, main menu, and glossary. It also lets you update your documents. Click the corresponding button to jump to the section you want to read.

Hypertext links appears in blue underlined text. These links are shortcuts to other sections or books.

The double right and double left arrows ( and ) at the top of the Acrobat Reader window are the go-back and go-forward functions. The goback button takes you to the last page you visited prior to the current page. Typically, you use to jump back to the main text from a cross reference or illustration.

Acrobat has a sophisticated search capability. From the main menu, select Tools | Search. Then select Master Index.

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About This Book Using the CD-ROM Documentation

Displaying Figures If lines in figures appear broken or absent, increase the magnification. You

might also want to print a paper copy of the figure for better resolution.

Printing the Documentation

Note: For information on purchasing printed copies of the documents,

see Obtaining Printed Versions of the Documentation on page xlii

If you would like to read the documentation in paper form rather than on a computer monitor, you can print all or portions of the online screens.

Printing an Entire Document

To print an entire document, do the following:

1 From the documentation main menu screen, select one of the print-

optimized documents. Print-optimized documents print two-screens to a side, both sides of the sheet on 8.5x11-inch or A4 paper.

2 Select File | Print. 3 Enter the page range you want to print, or select All. Note that the print

page range is different from the page numbers on the documents (they print two to a page).

4 The document prints. 5 Close the file. Do not leave this file open while viewing the electronic

documents.

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Page 45

About This Book How To Comment on This Book

Printing Part of a Document

To print a single page or a short section, you can print directly from the online version of the document.

1 Select File | Print. 2 Enter the page range you want to print, or select Current.

The document prints, one screen per side, two sides per sheet.

How To Comment on This Book

While we have tried to make this document fit your needs, we are interested in your suggestions for improving it and urge you to send your comments to us.

Comment Form A comment form, available in paper and electronic versions, is available via

the documentation CD-ROM. To use the comment form:

1 Select Comments from the Main Menu of the CD-ROM. 2 Follow the instructions provided on the CD-ROM to do one of the

following:

~ Print the paper version of the form, complete it, and fax or mail it to us. ~ Access a Lucent Technologies website where you can enter your

comments electronically.

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

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About This Book How To Comment on This Book

following address or fax number.

Note: Direct your correspondence to the attention of the Lucent

Technologies Intuity CONVERSANT writing team. Be sure to mention the title of the book on which you are commenting.

Lucent Technologies GLS Information Development Division Room 22-2H15 11900 North Pecos Street Denver, CO 80234-2703 US

Fax 1 303-538-1741

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Page 47

Overview

1 Getting Inside the Computer

This chapter provides the correct procedures for accessing the internal components of the MAP/5P.

Topics covered include:

• Protecting Against Damage from Electrostatic Discharge on page 2

• Power removal and restoration

~ Removing Power from the MAP/5P on page 7 ~ Restoring Power to the MAP/5P on page 11

• Computer chassi s acc es s

~ Removing the Dress Cover on page 9 ~ Replacing the Dress Cover on page 11

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1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

Protecting Against Damage from Electrostatic Discharge

CAUTION:

Read this section before unpacking the MAP/5P. You grounding techniques to prevent the discharge of static electricity from your body into ESD-sensitive components.

Circuit cards and packaging materials that contain ESD-sensitive components are usually marked with a yellow-and-black warning symbol (Figure 6 on page 2

Figure 6. ESD Warning Symbol

ATTENTION

OBSERVE PRECAUTIONS

FOR HANDLING

ELECTROSTATIC

SENSITIVE

DEVICES

must

observe proper

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1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

CAUTION:

Ensure that your palm is not in contact with the non-component side of the board.

To avoid damaging ESD-sensitive components, follow these rules:

• Handle ESD-sensitive circuit ca rds only after attaching a wris t strap to

your bare wrist. Attach the other end of the wrist strap to a ground that terminates at the system ground, such as any unpainted metallic chassis surface.

• Handle a circuit card by the faceplate or side edges only (Figure 7 on

page 4 and Figure 8 on page 5).

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1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

Figure 7. How to Hold a Small Circuit Card

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1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

Figure 8. How to Hold a Large Circuit Card

• Keep circuit cards away from plastics and other synthetic materials such

as polyester clothing.

• Do not hand circuit cards to another person unless that person is

grounded at the same potential level.

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1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

• Hold devices such as a hard disk, floppy drive, or streaming tape in the

same manner as a large circuit card. The ESD-sensitive area of these components is located on the bottom surface (Figure 9 on page 6

Figure 9. ESD-Sensitive Area of an Electronic Component

ESD sensitive area (bottom surface)

Recommended holding points

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1 Getting Inside the Computer Removing Power from the MAP/5P

Removing Power from the MAP/5P

The MAP/5P requires a dedicated circuit with a dedicated circuit breaker. The power cord connects to the rear of the MAP/5P at the point labeled AC power inlet receptacle (Figure 10 on page 8

Before you begin any work in the MAP/5P complete the following procedure to remove power from the MAP/5P:

1 Shut down the INTUITY CONVERSANT system. See “Administer the

Voice System,” in “Common System Procedures,” in the

CONVERSANT System Reference

2 Turn off the monitor’s power switch.

The green or amber lamp on the front bottom of the monitor should be off.

3 Turn off the power switch on the front of the MAP/5P.

The green lamp labeled POWER ON on the front of the unit should be off.

4 Unplug the MAP/5P from the power outlet. 5 Remove the MAP/5P power cord from the AC receptacle in the wall. 6 Observe the correct lock-out/tag-out precautions for isolating power as

outlined in the Lucent lock-out/tag-out pro ce dure.

Intuity

, 585-313-205.

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1 Getting Inside the Computer Removing Power from the MAP/5P

Figure 10. Back View of the MAP/5P

1. Power supply fan intake

2. Keyboard connector

3. Mouse connector

4. COM1

5. COM2

6. Parallel port

7. Video connector

8. AC power supply outlet

9. Dress cover lock

10.AC voltage selector switch

11.AC power inlet receptacle

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1 Getting Inside the Computer Removing the Dress Cover

Removing the Dress Cover

The dress cover provides protection for the internal components of the MAP/5P. You must remove the dress cover to access these components.

WARNING:

Shut power off before removing the dress cover. See Removing Power

from the MAP/5P on page 7 for the procedure.

To remove the dress cover, do the following:

1 Place the dress cover lock (Figure 10 on page 8) in the open position.

Note: Figure 10 on page 8

position.

2 Simultaneously compress the dress cover latches on either side of the

MAP/5P (Figure 11 on page 10

3 Slide the dress cover away from the MAP/5P.

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

shows the dress cover lock in the locked

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1 Getting Inside the Computer Removing the Dress Cover

Figure 11. Removing the Dress Cover

1. Dress co ver latch

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1 Getting Inside the Computer Replacing the Dress Cover

Replacing the Dress Cover

To replace the dress cover, do the following:

1 Align the dress cover with the MAP/5P chassis. 2 Slide the dress cover back until it locks into place. 3 Close the dress cover lock on the back of the MAP/5P chassis.

Restoring Power to the MAP/5P

To restore power to the MAP/5P, do the following:

1 Plug the MAP/5P power cord into the designated power outlet. 2 Fasten the power cord to the MAP/5P dress cover lock using a cable tie.

Note: Leav e some slack in the power cord between the dress cover lock

and the back of the MAP/5P.

3 Turn on the monitor’s power switch.

The green or amber lamp on the front bottom of the monitor should be lit.

4 Press on the power switch on the front of the MAP/5P.

The green lamp on the front of the unit should be lit.

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2 Installing or Replacing Circuit

Overview

Cards

This chapter contains information to ensure that Intuity CONVERSANT circuit cards are installed correctly and resource options are set correctly.

Topics covered include:

• Configuring circuit cards in the MAP/5P

• Types of circuit cards

• General steps for circuit card installation

• Specific procedures for installation of standard and optional MAP/5P

circuit cards

• Settings for resource options

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2 Installing or Replacing Circuit Cards General Procedures

General Procedures

The general procedures include:

• Removing a Circuit Card on page 13

• Installing a Circuit Card on page 16

Removing a Circuit Card

CAUTION:

Observe proper electrostatic discharge precautions when you handle computer components. Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground. See Protecting Against

Damage from Electrostatic Discharge on page 2 in Chapter 1, Getting Inside the Computer .

To remove a circuit card, the following procedures are required:

• Removing the Intuity CONVERSANT System from Service on page 14

• Accessing the Circuit Card on page 14

• Extracting the Circuit Card on page 14

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2 Installing or Replacing Circuit Cards General Procedures

Removing the Intuity CONVERSANT System from Service

Accessing the Circuit Card

Extracting the Circuit Card

To remove the Intuity CONVERSANT system from service, do the following:

1 Verify that the replacement equipment is on site and appears to be in

usable condition, with no obvious shipping damage.

2 Stop the voice system. See “Administer the Voice System,” in “Common

System Procedures,” in the

Intuity CONVERSANT System Reference

585-313-205.

3 Shut down the system. See “Shut Down the System,” in “Common

System Procedures,” in the

Intuity CONVERSANT System Reference

585-313-205.

4 Remove the incoming power. See Removing Power from the MAP/5P on

page 7 in Chapter 1, Getting Inside the Computer .

To access the circui t card, rem ove the dr es s cover. See Removing the Dress

Cover on page 9 in Chapter 1, Getting Inside the Computer .

To extract the circuit card, do the following:

1 Locate the circuit card to be replaced within the card cage. 2 Disconnect any attached cables.

Note: Pay close attention to the connectivity of each cable to make it

easier to connect them to the replacement circuit card.

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2 Installing or Replacing Circuit Cards General Procedures

3 If there are cables attached to other circuit cards which would impede the

removal of the card, disconnect them and place them to the side.

Note: Pay close attention to the connectivity of each cable.

4 Remove the retaining screw from the circuit card faceplate and save it. 5 Remove the circuit card from the backplane slot by gently pulling on each

corner of the card.

Note: Note the slot assignment because you must install the

replacement card in the same backplane slot. See Component

Assignments on page 354 in Appendix A, System Configuration,

for circuit card slot assignments.

6 Remove the circuit card from the MAP/5P.

CAUTION:

Hold the circuit card carefully by the edges and place it on a grounded mat. See Protecting Against Damage from Electrostatic Discharge on page 2

Chapter 1, Getting Inside the Computer

, for detailed electrostatic discharge

precautions.

7 If the circuit card being replaced is defective, note all symptoms of failure

and include this information with the circuit card when it is returned.

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2 Installing or Replacing Circuit Cards General Procedures

Installing a Circuit Card

CAUTION:

Damage from Electrostatic Discharge on page 2 in Chapter 1, Getting Inside the Computer .

To install a circuit card, the following procedures are required:

• Inserting the Circuit Card on page 16

• Reassembling the MAP/5P on page 18

• Restoring the Intuity CONVERSANT System to Service on page 18

Note: If you are adding an additional circuit card to the Intuity

CONVERSANT system, complete the procedures in Removing

the Intuity CONVERSANT System from Service on page 14 and Accessing the Circuit Card on page 14

Inserting the Circuit Card

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

To insert the circuit card, do the following:

1 Remove the new circuit card from its ESD-protective wrapping.

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2 Installing or Replacing Circuit Cards General Procedures

Note: Keep the package and all ESD-protective wrapping. You must re-

use the material in which the replacement circuit card was

packaged to meet the manufacturer’s warranty.

2 Verify the circuit card switch and jumper settings. Ensure address

switches and jumpers are set to match the old card.

Note: See the specific instructions listed later in this chapter for each

type of circuit card you are installing then continue with step 3

3 If the circuit card is the last circuit card connected to either end of the

TDM bus, you must ensure that the TDM bus terminator single in-line packages (SIPs) are in place on the circuit car d. See Replacing a

Terminator SIP on page 194 in Chapter 4, Replacing Other Components .

If the circuit card is not the last circuit card on the bus, you must remove the SIPs.

Note: “Last circuit card connected” means that there are no other cards

between the circuit card and the end of the bus. There may, however, be empty connectors.

4 If the circuit card you are installing is the last circuit card on the bus, check

those circuit cards that were already in place to ensure that the SIPs have been removed.

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2 Installing or Replacing Circuit Cards General Procedures

5 Holding the circuit card by its upper corners, slide the card into the

backplane connector slot position from which you removed the damaged card. If necessary, see Appendix A, System Configuration the correct slot in which to place the card.

6 Apply even pressure to both corners of the circuit card until it is locked

into the backplane.

7 Secure the circuit card faceplate into position by replacing the retaining

screw.

8 Replace all cables on the new card. Make sure these cables are attached

to their proper terminations.

9 Replace all cables removed from other cards. Make sure these cables are

attached to their proper terminations.

, to determine

Reassembling the MAP/5P

Restoring the Intuity CONVERSANT System to Service

To reassemble the MAP/5P, replace the dress cover. See Replacing the

Dress Cover on page 11 in Chapter 1, Getting Inside the Computer .

To restore the Intuity CONVERSANT system to service, do the following:

1 Restore power to the MAP/5P. See Restoring Power to the MAP/5P on

page 11 in Chapter 1, Getting Inside the Computer .

2 Verify the Intuity CONVERSANT system operation by placing a call to a

user.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Settings for Optional Circuit Card

CAUTION:

Damage from Electrostatic Discharge on page 2 in Chapter 1, Getting Inside the Computer .

This section provides the following information on the optional feature circuit cards:

• Switch and jumper settings

• Other installation requirements that are specific to the particular circuit

card you are installing

In general, circuit cards are not preset at the factory. You must set the switches and jumpers (resource options) before you install the cards. When you set the switches according to the instructions in this book, remember that OFF is equivalent to open and ON is equivalent to closed.

Asynchronous SuperSerial Circuit Card

The asynchronous circuit card allows you to connect the Intuity CONVERSANT system to external peripheral equipment.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 12 on page 20 shows the asynchronous SuperSerial circuit card.

Note: If you are installing the asynchronous SuperSerial circuit card, the

system cannot be equipped with the 8-Port Asynchronous Megaport circuit card.

Figure 12. Asynchronous SuperSerial Circuit Card

cdineqnx RPY 122997

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Installing the Asynchronous SuperSerial Card Driver

To install the asynchronous SuperSerial card driver, do the following:

1 If you are not already logged in as root, do so now. 2 Enter pkgadd -d diskette1

The system displays the following message:

Insert diskette into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

Insert the diskette labeled “Equinox SST Loadable STREAMS Device

Driver (EISA/ISA/MCA/PCI) 1 of 1” into the diskette drive.

4 Press ENTER.

The system displays the following message:

Installation in progress -- do not remove the diskette. The following packages are available:

1. eqn Equinox SST Loadable STREAMS Device Driver (EISA/ISA/MCA/PCI) (i386)

Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q]:

Press ENTER.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

The system displays the following message:

PROCESSING: Package: Equinox SST Loadable STREAMS Device Driver (EISA/ISA/MCA/PCI) (eqn) from <diskette1>

Equinox SST Loadable STREAMS Device Driver (EISA/ISA/MCA/PCI) (i386) Using </> as the package base directory. Lucent Technologies Inc.

The system displays several status messages and then the following message:

This seems to be an ISA system. Is this correct[Y/n]?

Enter y The system displays the following message:

nstalling for ISA bus system.

The following i/o ports appear to be free for use by Equinox ISA boards: 220 240 260 280 2a0 2c0 2e0 320 360 3a0 3c0 Should the driver autoconfigure all Equinox ISA boards [Y/n]?

Enter n

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

The system displays the following message:

One 16k block of memory addresses will be used by all Equinox ISA boards. This address must meet the following criteria:

1. In the range of 640 kilobyte to 1 Megabyte or above 2 Gigabytes

2. No other physical memory (RAM/ROM) present

3. Must NOT be cached

4. Must begin on a 16k boundary

An example hexadecimal address is 0xb0000 Enter your address selection in hexadecimal: 0x

Enter the appropriate address as determined by the Hardware Resource Allocator.

The memory block boundary is determined by the Intuity CONVERSANT

Hardware Resource Allocator. See “Hardware Resource Allocator

Operation on page 359” in Appendix A, System Configuration.

The system displays the following message:

You may enable a selection of baud rates above 38400 for all ports by answering "Yes" to the following question.

If you enable baud rates above 38400, speeds below 300 baud will be unavailable. Speeds 300 to 38400 are unaffected.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

The high baud rates are selected according to the following table:

57600 B50 76800 B75 115200 B110 238400 B134 (depending on board/module

(type

Enable high baud rate selection [y/N]?

Enter n The system displays the following message:

The unix kernel will be rebuilt to include your configuration changes during the next system reboot.

A system rebuild has been requested when the system is shutdown. System tunables have been modified.

Please request a reboot using the "init 6" command to use the driver.

If you desire the default set of port monitors and port services to be installed, execute "/etc/equportsetup" after the system has rebooted.

Installation of Equinox SST Loadable STREAMS Device Driver (EISA/ISA/MCA/PCI) (eqn) was successful.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Insert diskette into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

Enter q

11 Remove the diskette labeled “Equinox SST Loadable STREAMS Device

Driver (EISA/ISA/MCA/PCI) 1 of 1” from the diskette drive.

12 Reboot the system. See “Reboot the System,” in “Common System

Procedures,” in the

205.

PCI Ethernet LAN Circuit Cards

The system supports two versions of the PCI Ethernet LAN circuit card

• SMC8432

• SMC9332

These cards allow you to connect the Intuity CONVERSANT system to your local area network.

Intuity CONVERSANT System Reference

, 585-313-

SMC8432 Circuit Card

The SMC8432 Ethernet LAN circuit card is a 10-Mbps circuit card. Figure 13

on page 26 shows the SMC8432 Ethernet LAN circuit card.

Note: There are no jumpers on the SMC8432 circuit card.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 13. SMC8432 Ethernet LAN Circuit Card

cdcvpclbLJK051497

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

SMC9332 Circuit Card

The SMC9332 Ethernet LAN circuit card is a 10/100-Mbps circuit card. Figure

14 on page 27 shows the SMC9332 Ethernet LAN circuit card.

Note: There are no jumpers on the SMC9332 circuit card.

Figure 14. SMC9332 Ethernet LAN Circuit Card

cdcvpcla LJK051497

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Installing a PCI LAN Circuit Card

Installation of a 10 Mbps or a 10/100 Mbps PCI LAN circuit card, in a system which did not previously have a LAN circuit card, involves

~ Installing a PCI LAN Circuit Card on page 28 ~ CMOS Par ameter Settings on page 34 ~ Installing the PCI Circuit Card Driver on page 30 ~ Verifying the PCI LAN Circuit Card Installation on page 33

Installing the PCI LAN Circuit Card

To install either a 10 Mbps or a 10/100 Mbps PCI LAN circuit card, do the following:

1 Shut down the system if it is up and running; otherwise continue with

. See “Shut Down the System,” in “Common System Procedures,”

step 2

Intuity CONVERSANT System Reference

in the

2 Install the 10 Mbps or 10/100 Mbps PCI LAN circuit card. See Installing a

, 585-313-205.

Circuit Card on page 16.

3 Administer the PCI INT/IRQ Binding. See CMOS Parameter Settings on

page 34.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Installing a 100 Mbps PCI LAN Circuit Card

Note: Perform the following procedure if the SMC9332 circuit card is

required to operate at 100 Mbps. If the SMC9332 circuit card is to operate at 10 Mbps, continue with Installing the PCI Circuit Card

Driver on page 30 because no changes are required for 10 Mbps

operation.

To ensure the SMC9332 circuit card operates at 100 Mbps, do the following:

1 Login as root. 2 Enter vi /etc/inst/nics/drivers/smpw0 3 Change the line

SMPMEDIA0 SMC_MEDIA_AMD

SMPMEDIA0 SMC_MEDIA_STP100_UTP100

Note: SMPMEDIA0 is used for the first PCI LAN circuit card. If you

system is using more than one PCI LAN circuit card, change SMPMEDIA1 (for card 2), SMPMEDIA2 (for card 3), or SMPMEDIA3 (for card 4) as required, to read the same as that entered for SMPMEDIA0.

4 Write and exit the file.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Installing the PCI Circuit Card Driver

To install the PCI LAN circuit card driver, do the following:

1 From the network administrator, determine the following:

~ The machine IP address ~ The machine node name

~ The system name 2 If you are not already logged in as root, do so now. 3 Enter niccfg

The system displays the following message:

Setting up the Network Interface Card Support Utility

The system then displays the Network Interface Card Support

Utility—Summary Screen (Figure 15 on page 31

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 15. Network Interface Card Support Utility—Summary Screen

SLOT BUS-NUM BOARD NAME IRQ IO-ADDR MAN-ADDDR DMA

----- -------- ------------ --- -------- --------- -- 6 PCI___0 SMC_EtherPower_9332 IO f880-f8ff fedfec00-fedfec7f

Please Select an Option

(*) Accept all Entries ( ) Add an entry for a card ( ) Delete/restore an Entry for a Card ( ) Install Driver from IHV Diskette ( ) Cancel this Utility Without Making Changes

Use the up/down arrow keys to select then press ENTER

4 Use the down arrow to select: Accept all Entries

Note: If installing from a diskette, select: Install Driver from IHV

5 Press ENTER

The system displays the following message:

Diskette

Installing drivers for Network Card you selected. This will

take a few minutes.

When complete, the system displays the system prompt.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

6 Enter setuname -n 7 Enter setuname -s 8 Enter cd /etc/net 9 Use the vi editor and enter the machine node name to the hosts

name

where

name

is the machine node name.

name

is the system name.

file in

each of the following directories:

~ ticlts

~ ticots

~ ticotsord

Note: The machine node name must be entered two times on the same

line, separated by a tab.

10 Enter cd /etc/confnet.d/inet 11 Use the vi editor to edit the interface file. 12 Change the line

smpw0:0::/dev/smpw0_0:-trailers

to:

EEe0:0::/dev/eeE_0:netmask 0xffffff00 broadcast

a.b.c

where

are the first three parts of your machine IP address. For

a.b.c.

255 -trailers

example, IP address 135.7.50.201 would be changed to 135.7.50.255.

13 Copy the files you edited in step 9 into the /etc/inet/ directory.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

14 Enter cd /etc/inet 15 Use the vi editor to edit the config file. 16 Change the line

###4c:/usr/sbin/route::n:add default default_router 1

to:

4c:/usr/sbin/route::y:add default

a.b.c.

where

are the first three parts of your IP address. For example, IP

address 135.7.50.201 would be changed to 135.7.50.254.

17 Write and exit the file. 18 Continue with Verifying the PCI LAN Circuit Card Installation on page 33.

Verifying the PCI LAN Circuit Card Installation

To set the 10 Mbps or 10/100 Mbps PCI LAN circuit card installation, do the following:

1 Enter /etc/inet/rc.restart 2 Check the message log report for TCP/IP or LAN adapter errors. See

Chapter 7, “Peripheral Administration,”

Version 7.0 Administration

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

, 585-313-501.

a.b.c.

254

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

3 Verify that you have network connectivity using the ping command. See

Appendix A, “Summary of Commands,” in

Version 7.0 Administration

CMOS Parameter Settings

, 585-313-501.

To change the CMOS Pnp/PCI System Configuration for either a 10Mbps or a 10/100Mbps PCI LAN circuit card, do the following:

1 Perform a hard reboot of the system. See “Reboot the System,” in

“Common System Procedures,” in the

Reference

, 585-313-205.

Note: You must perform a hard reboot to access the CMOS parameter

settings.

2 During the POST, press CONTROL ALT ESC.

The system displays the following message:

Please standby for SETUP Utility...

After the system has installed the BIOS it displays the CMOS BIOS Utility

screen (Figure 16 on page 35

Intuity CON VERS AN T Sy st e m

Intuity CONVERSANT System

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 16. BIOS Utility Screen

BIOS Utility

Basic System Configuration Advanced System Configuration Power Saving System Security PnP/PCI System Configuration Load Setup Default Settings

3 Use the up and down arrows on your keyboard to mov e through the

field selections.

4 Select PnP/PCI System Configuration 5 Press ENTER 6 The system displays the PnP/PCI System Configuration screen

(Figure 17 on page 36

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 17. PnP/PCI System Configuration Screen

PnP/PCI System Configuration

PCI IRQ Setting - - - - - - - - - - - - - - - -[manual]

PCI Slot 1 [14] PCI Slot 2 [14] PCI Slot 3 [14] On-Board VGA [- -]

PCI IRQ Sharing - - - - - - - - - - -[NO] VGA Palette Snoop - - - - - - - - - -[Disabled] Plug & Play OS - - - - - - - - - - - [NO] Reset Resources Assignment - - - - -[NO]

7 Use the up and down arrows on your keyboard to mov e through the

field selections.

8 Select and highlight the field next to the PCI slot number specified in the

Hardware Resource Allocater.

9 Use the left and right arrows on your keyboard to move through the

field selections.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

10 Select the IRQ setting specified in the Hardware Resource Allocater. 11 Press ESC

The system redisplays the BIOS Utility screen (Figure 16 on page 35

12 Press ESC

The system displays the following:

Do you want to save CMOS data?

[YES] [NO]

Use the left and right arrows on your keyboard to move through the

field selections.

14 Select [YES] 15 Press ENTER

The system automatically reboots.

Replacing a PCI LAN Circuit Card

To replace a 10 M bp s or a 10 / 1 00 Mbp s PC I L AN c ircuit card, d o t he f o ll o wi n g:

1 Run the Hardware Resource Allocator to determine the configuration and

slot assignment of the PCI LAN circuit card. See Adding Hardware to an

Existing Configuration on page 359 in Appendix A, System Configuration.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

2 Record the output. 3 Complete the procedure in Installing a PCI LAN Circuit Card on page 28. 4 Complete the proc ed u r e in Verifying the PCI LAN Circuit Card Installation

on page 33.

FIFO/SIB Synchronous Host Circuit Card

One FIFO/SIB synchronous host card is supported. Figure 18 on page 39 shows the FIFO/SIB synchronous host card and the location of the switches and interrupt jumpers.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 18. FIFO/SIB Synchronous Host Circuit Card

SW1 (see Synchronous Host switch setting figure)

J3 (see Synchronous Host jumper setting figure)

J2 (see Synchronous Hos jumper setting figure)

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Jumper Set tings There are two jumper locations on the synchronous host circuit card, J3 and

J2. Use J3 to set the interrupt request line (IRQ) to a value of 3, 5, 9, 10, 11, 12,

or 13 (Figure 19 on page 41 pins. Figure 19 on page 41

Hardware Resource Allocator Operation on page 359 Configuration, for more information.

Note: If you are using IRQ 9, ensure that IRQ 2 is unused on your

system.

J2 is preset at the factory. However, before you install the FIFO/SIB synchronous host circuit card, ensure that this jumper is set as shown in

Figure 19 on page 41

Note: When operating at 64 kbaud, this setting supports a maximum

cable length of 15 ft.

). The IRQ corresponds to the number below the

shows the card set with an IRQ of 3. See

in Appendix A, System

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 19. Jumper Settings for the FIFO/SIB Synchronous Host Circuit Card

EDGE OF CARD

IRQ 3 5 9 10 11 12 13

EDGE OF CARD

Switch Settings Figure 18 on page 39 shows the location of the I/O switch block SW1. Figure

20 on page 42 shows the I/O switch settings for an address of 380.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 20. Switch Settings for the FIFO/SIB Synchronous Host Circuit Card

Base I/O address = 380 Hex

All switches closed or OFF

NOTE: Switch 4 is not used.

Table 1 on page 43 shows the switch settings for other potential I/O

addresses.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Table 1. FIFO/SIB Switch Settings

Switch

I/O Address 1 2 3

250 On On Off 260 Off Off On 2B0 On Off On 2E0 Off On On 380 (default) Off Off Off 3A0 On Off Off 3E0 Off On Off Disabled On On On

Remote Maintenance Circuit Card

The remote maintenance circuit card provides remote diagnostics of basic components (Figure 21 on page 44 card installed on the system.

). There is one remote maintenance circuit

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 21. Remote Maintenance Circuit Card

Factory

use only

Platform

reset

connector

BEC

enable

switch

Fanstatus connector

UPS

connector

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Types of Remote Maintenance Circuit Cards

The Lucent Intuity CONVERSANT system supports the AYC54 remote maintenance circuit card:

• With an internal modem (AYC54)

• Without an internal modem (AYC55)

You can determine the type of remote maintenance circuit card installed on you system by viewing the faceplate. Figure 22 on page 46

shows the faceplate of a remote maintenance circuit card with an internal modem (AYC54).

Note: The AYC54 and AYC55 remote maintenance circuit cards can be

connected to an external modem.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 22. AYC54 Remote Maintenance Circuit Card Faceplate

RJ-11tip-ring connector (line in)

User-definable output

Lock-downscrews

LINE OUT

Board

Remote

UART

Maintenance

RESET IN

AYC5 4

Lucent

fpr2rmb2LJK 041597

Intuity™ CONVERSANT® System Version 7.0 MAP/5P Maintenance

UART DB9S connector

RMBreset sw itch

User-definable inpu (external UPS)

RMBAYC54label

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 23 on page 47 shows the faceplate of a remote maintenance circuit

card without an internal modem (AYC55).

Figure 23. AYC55 Remote Maintenance Circuit Card Faceplate

User-definable output

Lock-down screws

UART DB9S connector

RMBreset switch

User-definable inpu (external UPS)

OUT

Board

Remote

UART RESET IN

Lucent

Maintenance

AYC5 5

RMBAYC55label

fpr2rmb3 LJK043097

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Setting the Resource Options

Inserting the Remote Maintenance Circuit Card

The remote maintenance circuit card is equipped with a BEC enable switch (Figure 21 on page 44 (Figure 24 on page 48

Figure 24. BEC Enable Switch

swr2bec LJK 06309

). Ensure that this switch is set to the ON position ).

To insert the remote maintenan ce circu it card, do the following:

1 Complete the steps in Installing a Circuit Card on page 16. 2 Connect the remote maintenance circuit card reset cable to the bottom

two pins of CN30. Figure 25 on page 49

Figure 26 on page 50

shows which pins the cable should be placed on.

shows the location of CN30 and

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 25. Motherboard Jumper Locations

1. JP5 - flash BIOS function

2. JP6 - BIOS ROM type

3. JP1 - BIOS type

4. JP2 - LED function

5. JP15 - standby power connector

6. JP4 - s econd-le vel cache

7. JP3 - s econd-le vel cache

8. JP30 - externa l battery connector

9. JP16 - software shutdown

10.JP42 - L2 cache mode

11.JP43 - CPU voltage for I/O

12.JP7 - regulator

13.JP44 - CPU voltage for core

14.JP11 - SMM/reset switch

15. CN19

16.CN30

17.JP14 - power-on switch connector

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 26. Motherboard Cable Connections

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Installing the Remote Maintenance Circuit Card Software Package

To install the remote maintenance circuit card software package, do the following:

1 Stop the voice system. 2 Enter pkgadd -d ctape1

The system displays the following message:

Insert a cartridge into Tape Drive 1. Type [go] when ready, or [q] to quit: (default: go)

Insert the tape labeled “RMB Software Set” into the tape drive.

3 4 Press ENTER.

The system displays the following message:

Installation in progress. Do not remote the cartridge tape. The following sets are available:

1 RMBset INTUITY RMB V2 Set

(i486)

Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q]

Press ENTER.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

The system displays the following message:

Processing: Set: RMB Software Set R2.0 (RMBset) from <ctape1>. INTUITY RMB Software Set R2.0

(i486) Using </> as the package base directory.

The RMB BEC ADDR has been defaulted to D1000 As is typical, should the RMB use COM1, rather than COM2 (default: y)

[y,n,?]:

6 If the remote maintenance circuit card should use COM1, press ENTE R.

If the remote maintenance circuit card should use COM2, enter n The system displays the following message:

Please select the country code:

01 - United States 02 - International

Country code [01]:

7 Enter the appropriate code.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

The system displays the following message:

Insert a cartridge into Tape Drive 1. Type [go] when ready

or [q] to quit: (default: go)

Enter q

9 Remove the cartridge tape.

SCSI Controller Circuit Card

The SCSI controller circuit card provides the ability to interface with internal and external SCSI devices. The MAP/5P accommodates one SCSI controller circuit card (Figure 27 on page 54

Note: There are no jumpers or switches on the SCSI controller circuit

card.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Card

Figure 27. SCSI Controller Circuit Card

1. 68-Pin 16-bit external SCSI connector

2. 68-Pin SCSI cable connector

3. 50-p i n cable connector (not used)

4. L ED cable connector

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AT&T MAP-5P maintenance manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright and Legal Notices

Contents

Overview

About This Book

Intended Audience

How to Use This Book

Conventions Used in This Book

Safety and Security Alert Labels

Getting Help

Technical Assistance

Related Resources

Using the CD-ROM Documentation

How To Comment on This Book

Overview

1 Getting Inside the Computer

Protecting Against Damage from Electrostatic Discharge

Removing Power from the MAP/5P

Removing the Dress Cover

Replacing the Dress Cover

Restoring Power to the MAP/5P

Overview

General Procedures

Removing a Circuit Card

Installing a Circuit Card

Settings for Optional Circuit Card

Asynchronous SuperSerial Circuit Card

PCI Ethernet LAN Circuit Cards

Replacing a PCI LAN Circuit Card

FIFO/SIB Synchronous Host Circuit Card

Remote Maintenance Circuit Card

SCSI Controller Circuit Card