IFP4 Identification and Settings
Identifying and Setting IVC6 (AYC10) Board for INTUITY™
Identifying and Setting General Purpose Synchronous Controller Board for INTUITY™
Identifying Multi-port Serial Board for INTUITY™
Identifying and Setting ACCX Networking (AYC22) Board for INTUITY™
Identifying DCP Boards
MERLIN LEGEND: MS-DOS Administration Only Connection (Same AC Outlet)
MERLIN LEGEND: MS-DOS SMDR Only Connection (Same AC Outlet)
MERLIN LEGEND: MS-DOS Administration Only Connection (ADU)
MERLIN LEGEND: MS-DOS SMDR Only Connection (ADU)
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
Page 4
System 25: Integrated Solution Connection Overview
System 25: UNIX Administration and/or SMDR Connection (Same AC Outlet)
System 25: UNIX Administration (with/without SMDR) Connection (ADU, RMD)
System 25: UNIX SMDR (with/without Administration) Connection (ADU)
System 25: MS-DOS Administration Only Connection (Same AC Outlet)
System 25: MS-DOS SMDR Only Connection (Same AC Outlet)
System 25: MS-DOS Administration Only Connection (ADU, RMD)
System 25: MS-DOS SMDR Only Connection (ADU)
DEFINITY/System 75: Integrated Solution Connection Overview
DEFINITY/System 75: DCP Board Connections
DEFINITY/System 75: UNIX SMDR Connection (Under 1000 feet)
DEFINITY/System 75: UNIX SMDR Data Connection (TN-726 Data Line Port)
DEFINITY/System 75: UNIX SMDR Data Connection (7400A Data Module)
DEFINITY: INTUITY™ Connection Overview
DEFINITY: IVC6 Board Connections (RJ11C with 885A) for INTUITY™
DEFINITY: GP-synch Board Connection Options for INTUITY™
DEFINITY: ACCX Networking Board Connection Options for INTUITY™
DEFINITY: ACCX Networking Board Connection to Breakout Box
DEFINITY: Multi-port Serial Connection Options for INTUITY™
DEFINITY/System 75: MS-DOS SMDR Connection (Under 1000 Feet)
DEFINITY/System 75: MS-DOS SMDR Data Connection (TN-726 Data Line Port)
DEFINITY/System 75: MS-DOS SMDR Data Connection (7400A Data Module)
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
11
Testing Basic Functionality
12
Reviewing System with Customer
AT&T - Proprietary
77
83
Page iii
Page 5
MAP/5 Technical Job Aid
Page iv
Troubleshooting.
Running the SETUP Utility
1
1a Basic System Configuration
1b Advanced System Configuration
1C Alternate SCSI Address
1d System Security Configuration (Disable Serial Port 2)
2
Running the AT&T MAP/5 Diagnostic Program
3
Recovering from Catastrophic Failure
Repair and Upgrade
1
Antistatic Precautions
Opening the System Unit/Installing Expansion Boards
2
Location of Internal Components of the System Unit
3
Identifying and Setting Expansion Boards
4
Non-SCSI Tape Controller Board
Video Controller Board
84
85
86
89
92
93
94
95
96
97
97
98
99
100
101
Page 6
General Procedures
5
5a
Removing/Replacing Auxiliary Housing.
Removing/Replacing Hard Drive Housing.
5b
Removing/Replacing Drive Housing
5c
Removing/Replacing Card Guide
5d
Connecting SCSI Cable
5e
5f Installing or Replacing Memory
5g Upgrading the Processor
5h Replacing the Battery
102
103
104
105
106
107
108
109
110
6
Replacing the Main Board (Task List)
Removing/Reconnecting Small Cables
6a
6b
Removing/Reconnecting Power and Ribbon Cables
6c
Removing/Replacing Main Board
6d
Main Board Jumper Settings
7
Replacing the Power Supply
8
Replacing the First Hard Disk Drive
210/420 MB IDE Hard Disk Drive
250 MB IDE Hard Disk Drive
500 MB IDE Hard Disk Drive
540 MB IDE Hard Disk Drive
540 MB SCSI Hard Disk Drive, Model BCX23
540 MB SCSI Hard Disk Drive, Model BCX16
111
112
113
114
115
116
117
118
119
120
121
122
123
AT&T - Proprietary
Page v
Page 7
Map/5 Technical Job Aid
Page vi
Replacing the Floppy Diskette Drive
9
10
Installing or Replacing the Tape Drive
250 MB Tape Drive (non-SCSI)
525 MB SCSI Tape Drive
Adding or Replacing a Second Hard Disk Drive (Model 20X5ST only)
11
Comcodes
12
Documentation
IS Training List
Index
124
125
126
127
128
129
135
136
137
Page 8
Contents
About This Job Aid
Introduction to the
MAP/5
Installing the MAP/5
Troubleshooting
Repair and Upgrade
Documentation
Why this job aid is important to you, how it ties in with the video,
what training is available, what documentation is available, and
how to get help.
Description of the basic components, models and storage
capacities, and applications supported.
Choosing a location, unpacking, identifying and installing circuit
boards, connecting components, power up and POST
diagnostics, testing remote maintenance, connecting to the
switch, connecting SMDR, connecting circuit boards, testing
basic functionality, and reviewing the system with the customer.
Antistatic precautions, opening the system unit, replacing or
installing components, and ordering parts (Comcodes).
List of related technical documentation.
2
4
6
86
98
135
IS Training List
Index
AT&T - Proprietary
List of related Job Aids and Training Courses.
136
137
Page 1
Page 9
MAP/5 Technical Job Aid
Page 2
About This Job Aid
This job aid makes it easy to find the information you need for installing and repairing the Multi-Application
Platform/5 (MAP/5). This job aid contains the following types of information:
an introduction to the hardware components of the MAP/5 and to applications that run on it.
☎
connection diagrams and procedures for installation
☎
troubleshooting procedures
☎
illustrated procedures for replacing or adding components inside the system unit
☎
MAP/5 Video
AT&T also provides a MAP/5 hardware video progam that accompanies this Job Aid. lcons (little pictures, shown
below) with section numbers corresponding to sections in the Job Aid appear in the lower right comer of the
video. When you see one of the icons in the video, it means that there is additional detail in the Job Aid.
Job Aid
Introduction
Installation
Troubleshooting
Repair/Upgrade
Page 10
In addition to the video, the following resources are available to assist you:
Complete hardware documentation is provided in the MAP/5 User's Guide and the AT&T MAP/5
☎
Diagnostic Program User's Guide, which are shipped with the system unit
Application-specific documentation (including diagnostics for application-specific hardware) is provided
☎
with applications.
For information about other training programs and materials, please refer to pages 135 and 136 of this
☎
document.
And remember, for technical assistance, you can call for assistance:
☎
Communications System
MERLIN LEGEND
System 25
DEFINITYSystem 75
Service Organization
National Service Assistance
Center (NSAC)
Technical Service Center (TSC)
Telephone Number
1-800-552-3293
1-800-248-1234
AT&T - Proprietary
Page 3
Page 11
MAP/5 Technical Job Aid
Introduction to the MAP/5
The MAP/5 consists of a keyboard, a monitor, and a system unit. The system unit may
be placed either on the desktop or beside the desk (tower orientation) by orienting
the "feet" in the correct position. The system unit includes the system board, the
power supply, a 3.5-inch floppy disk drive, Random Access Memory (RAM), a hard
drive, an optional tape drive, and any expansion boards required by the applications
installed.
The MAP/5 may have either 4, 8, or 20 MB of RAM and a 210, 250, 420, 500, or 540
MB hard disk.* The exact configuration depends on the requirements of the
applications installed in the MAP/5.
The initially offered MAP/5 configurations include the following models:
Page 4
Hard Disk
Model
4X1I
8X1IT
8X2IT
8X5IT
20X5ST
* Other sizes may be offered for upgrade.
Memory Size
4 MB
8 MB
8 MB
8 MB
20 MB
Size and Type
210 MB IDE
210 MB IDE
250 MB IDE or
420 MB IDE
500 MB IDE or
540 MB IDE
540 MB SCSI
Tape Drive
Size and Type
None
250 MB QIC
250 MB QIC
250 MB QIC
525 MB SCSI
Operating
System
MS-DOS
UNIX 3.2.2
UNIX 3.2.2
UNIX 3.2.2
UNIX 4.2
Page 12
1 Applications Supported
The MAP/5 supports the following AT&T applications:
MERLIN LEGEND
Application
AUDIX Voice Power R2.1.1 (Integrated
Solution)
AUDIX Voice Power 2.1.1 (Stand Alone)
CMS
CAS Plus V3
CAS for Windows
Call Accounting System (CAS)
Integrated Solution CAS (IS CAS)
Advanced Administration System (AAS)
System Programming and Maintenance
(SPM)
INTUITY
Separate technical training is available for each of these applications.
UNIX
Y
-
-
-
-
Y
Y
Y
-
MS-DOS
-
Y
Y
Y
-
-
Y
-
System 25
UNIX
Y
-
-
-
Y
Y
Y
-
-
MS-DOS
-
Y
Y
Y
-
Y
-
-
DEFINITY/System 75
UNIX
Y
Y
-
-
-
Y
-
-
Y
MS-DOS
-
-
Y
Y
-
-
-
-
-
Note: MAP/5 supports Integrated Solution III or later.
AT&T - Proprietary
Page 5
Page 13
MAP/5 Technical Job Aid
Page 6
Installing the MAP/5
This section includes details on the following steps in the installation process. More complete information can be
found in the AT&T Multi-Application Platform/5 User's Guide and the AT&T Map/5 Diagnostic Program User's
Requires the total number of 115 VAC sockets outlined in the following table.
☎
Page 8
Component
Optional Surge Protector: a power strip is usually used with the surge protector to
provide all necessary outlets (except for DEFINITY). Depending on the configuration
of the sockets, the surge protector might block another socket.
System unit (plugs into optional surge protector/power strip).
Monitor (plugs into system unit).
Optional RMD. Depending on the configuration of the sockets, the RMD’s
transformer might block another socket. (Can use power strip.)
Printer (can use power strip).
For each ADU on switch side (maximum 2). Depending on the configuration of the
sockets, the ADU’S transformer might block another socket. Can use power strip.0, 1 or 2* each
System 25 (can use power strip).
MERLIN LEGEND (can use power strip).Up to 3
DEFINITY (single-carrier cabinet) Requires separate circuit.1 per cabinet
DEFINITY (multi-carrier cabinet) Requires separate circuit.
7400A Data Module (used optionally with SMDR). Depending on the configuration
of the sockets, the Data Module transformer might block another socket. Can use
power strip.
# of sockets
1 or 2*
1
0
0, 1 or 2*
1
Up to 3
1
0, 1 or 2*
* Uses one socket (outlet), but may block an additional socket.
Page 16
General Requirements (continued):
For MERLIN LEGEND and System 25, the system unit should be plugged into the same grounded circuit
☎
as the voice switch if possible. If that is not possible, you may have to use ADUs (Asynchronous Data
Units) when connecting the MAP/5 to the switch.
The system unit requires 4 inches of clearance for ventilation slots and cables on the back and side of the
☎
system unit.
Avoid placing the system unit or monitor in direct sunlight.
☎
AT&T - Proprietary
Page 9
Page 17
MAP/5 Technical Job Aid
2 Unpacking the Components
Confirm that you have the following items:
System unit with:
☎
●
two keys
●
power cord (2) monitor and system unit
●
AT&T MAP/5 Diagnostic Program diskette,
AT&T MAP/5 Diagnostic Program User's Guide,
blank “scratch” diskette (for use in the floppy disk drive test)
●
AT&T Multi-Application Platform/5 User's Guide
●
9 to 25-pin adapter (optional)
Color monitor with power cord, cable, and guide.
☎
Keyboard with coiled cable (attached) and guide.
☎
Surge protector and power strip (for IS and CAS configurations only)
☎
For System 25 and DEFINITY, an optional Remote Maintenance Device (RMD) with power transformer,
☎
modular cord, instruction guide, and data cables (RMD is required for IS configurations)
Optional 80-column or 132-column AT&T Applications Parallel Printer, or optional laser printer.
☎
Two blank 6525 type tapes for configurations with tape drives.
☎
Page 10
Page 18
3 Changing Desktop/Tower Orientation
Use these drawings as a guide for setting up the MAP/5 for desktop or tower orientation.
Steps shown convert from desktop orientation to tower orientation.
Reverse procedure to convert from tower orientation to desktop orientation.
View from Bottom
Front
Press inner
edge and
slide outwards
Rear
1. Remove feet
(Feet extend underneath)
Continued on next page.
View from Top
Front
Push outwards
Rear
2. Remove tabs.
AT&T - Proprietary
Page 11
Page 19
MAP/5 Technical Job Aid
Setting Desktop/Tower Orientation
Continued from previous page.
Page 12
Front
Rear
3. Insert feet in base of tower.
(Feet extend outward.)
Put tabs from
top back in
holes on new
side (was
Bottom)
Rear
Front
4. Insert tabs in remaining holes.
5. Rotate Keyboad/Mouse connectors
Page 20
4 Connecting the Components
Use this drawing as a guide for connecting the MAP/5 components (desktop orientation).
Plug monitor's power cord
into monitor then into this
Monitor Power Connector.
Plug system power cord into this AC
Power Connector, then into surge
protector or AC power outlet.
Set Voltage Selector Switch
to 115 VAC or 230 VAC.
Serial Port 1 connects
according to voice switch
If there is a parallel
printer, connect it
here.
Serial Port 2 connects
according to application.
Plug in monitor video cable here. Then plug monitor’s
power cord into monitor and into the Monitor Power
Connector.& application.
Plug in optional
mouse here.
External
SCSI Port
(Optional)
Tape Controller
Board
(Connection
not used)
Plug in keyboard here.
AT&T - Proprietary
Page 13
Page 21
MAP/5 Technical Job Aid
Use this drawing as a guide for connecting the MAP/5 components (tower configuration).
Page 14
Plug system power cord into this AC
Power connector, then into surge
protector or AC power outlet.
Serial Port 2 connects
according to application.
Plug in keyboard here.
Plug in optional mouse here.
Side
Set Voltage Selector Switch
to 115 VAC or 230 VAC.
Plug monitor’s power cord into monitor
then into this Monitor Power Connector.
Serial Port 1 connects according to
voice switch & application.
If there is a parallel printer, connect it here.
External SCSI Port (Optional)
Plug in monitor video cable here. Then plug monitor’s
power cord into monitor and into the Monitor Power
Connector.
Tape Controller Board
(Connection not used)
Page 22
Turning the System On and Running Diagnostics
5
1.
Insert the diagnostic diskette in the floppy drive.
Turn the monitor and system unit on. The MAP/5 runs a series of self-tests ending with:
2.
Video ROM BIOS
If the lights don’t come on and/or you don’t hear the fan, turn everything off and check that the power cord
is connected and the outlet is live. If the system still doesn’t come on, call for assistance.
3.
You have 60 seconds to make the following choice: press 1 for IDE, or 2 for SCSI system.
4.
Press [ Enter
Press [ F10 ] to select all tests at once, then press [ F2 ] to begin the first test. Follow the directions on each
5.
screen.
6.
At the end of all tests, press [ ESC
7.
Use the right-arrow key to highlight
Details on all the tests are in the AT&T MAP/5 Diagnostic Program User's Guide. If any of the tests fails, call for
assistance:
] at the next menu screen to display the Test Item menu.
] to return to the Main Menu.
EXIT,
then press [ Enter ]
Communications System
MERLIN LEGEND/System 25
DEFINITY/System 75
AT&T - Proprietary
Service Organization
National Service Assistance
Center (NSAC)
Technical Service Center (TSC)
Telephone Number
1-800-552-3293
1-800-248-1234
Page 15
Page 23
MAP/5 Technical Job Aid
6 Testing Remote Maintenance
The following applications support remote maintenance:
Integrated Solution applications (all)
☎
CAS for Windows
☎
If your application includes a remote maintenance facility, test it as follows:
MERLIN LEGEND and System 25:
☎
Call the NSAC (1-800-552-3293) and Iisten for the prompt that leads you to the software application
group. Give them the telephone number of the remote maintenance device so they can call it. They will
perform the test and inform you of any problem.
DEFINITY/System 75:
☎
Call the TSC (1-800-248-1234) and provide the customer's remote maintenance phone number and
access information. Ask the TSC representative to dial in and inform you of any problem.
Page 16
Page 24
7 Opening the System Unit
CAUTION:
See Antistatic Precautions on page 97 before proceeding.
It is necessary to open the system unit to replace or install expansion boards, and to replace components. Use
these drawings as a guide for opening the system unit.
1. Slide cover to center
so both latches are
accessible
2. Press and push up
Front Panel Latches.
Front
Front
View from
bottom
4. Rotate front panel up and remove.
AT&T - Proprietary
Continued on next page.
Page 17
Page 25
MAP/5 Technical Job Aid
Opening the System Unit
Continued from previous page.
4. Unlock Case Lock
Locking Tabs
Lift cover upwards
6.
to remove.
Page 18
4. Push locking
tabs outward
while...
. . . sliding top back-
5.
ward about 1/2 inch.
Page 26
8 Installing Expansion Boards
Use this drawing as a guide for installing expansion boards.
Retaining
Screw
Mounting
Bracket
Expansion Board
Local Bus Connectors
AT&T - Proprietary
Page 19
Page 27
MAP/5 Technical Job Aid
Page 20
9 Identifying and Setting Expansion Boards
New (not replacement) systems are shipped with all necessary expansion boards installed. It is necessary to
identify and set expansion boards when they are beng transferred from an older system to a newer system, or
when they are being added to a system. The following table identifies the expansion boards used by each
application.
Expansion Board
IVP (voice)
IFP (fax)
IVC (voice)
GP-synch
Multi-port Serial
ACCX Networking
DCP (DEFINITY/ System
75 switch integration)
CMS
SatisFAXtion®
ApplicationsPage
Board/Slot Locations
AUDIX Voice Power (all)
Fax Attendant System (all)
FAX Attendant System (all)
INTUITY™ AUDIX®
INTUITY™ AUDIX®
INTUITY™ AUDIX®
INTUITY™ AUDIX®
AUDIX Voice Power (all)
FAX Attendant System (all)
CMS
HackerTracker for either CAS Plus V3 (MS-DOS
only) or CAS for Windows (Windows only)
21
23
27
30
31
32
33
34
35
36
Page 28
Maximum Supported Boards
Board
IVP 4
IVP 6
IFP2
IFP4
DCP
IS
Max
3
2
5
3
1
Intuity
Board
IVC6
GP-synch
Multi-port Serial
ACCX
MaxBoard
2
1
1
1
DOS/Windows
CMS
SatisFAXtion
Max
1
1
Board/Slot Locations
Use this illustration to identify slot numbers on the MAP/5. The table on the following page shows the locations of
expansion boards.
AT&T - Proprietary
87654321
Page 21
Page 29
MAP/5 Technical Job Aid
Use this table to determine the correct locations for expansion boards.
Integrated Solution
Page 22
Integrated Voice Power -4
Integrated Voice Power -6
Integrated Fax Processing -2
Integrated Fax Processing -4
Tape Controller
Video Board*
By convention, IVP Boards are installed in tower-oriented machines from top
☎
to bottom, and in desktop machines from inside out. IFP Boards are
installed in tower-oriented machines bottom to top and in desktop machines
from outside in.
IFP2 cannot be used on System 25 IS III.
☎
For DEFINITY IS III, slot 8 is used for the DCP board. If the DCP board is
☎
installed and you are using the maximum number of IVP boards, the last
board will be installed in the next lower slot.
INTUITY™
GP Synch
ACCX
Multi-port serial
Video Controller*
IVC6 (AYCI0) First Card
IVC6 (AYC10) Second Card
Slots 8, 7 and 6
Slots 8 and 7
Slots 1, 3, 4, 6 and 7
Slots 1, 3 and 4
Slot 2
Slot 5
Slot 1
Slot 3
Slot 4
Slot 5
Slot 6
Slot 7
*
Always slot 5 in all configurations.
Page 30
Identifying IVP Boards
Use this table and the following drawing as a guide to identifying the five types of IVP4 boards and two types of
IVP6 boards. Illustrations are provided in the following pages.
Board Type
IVP4 (A)
IVP4 (B & C)
IVP4 (D)
IVP4 (E)
IVP6 (C)
IVP6 (D)
Characteristics
Old layout (two switch banks),
rocker switches, 4 repeated sets
of chips
Old layout (two switch banks)
slide switches, 4 repeated sets of
chips
New layout (one switch bank), with
audio jacks, 4 repeated sets of
chips
New layout (one switch bank),
audio jacks, 4 repeated sets of
chips
Old layout (two switch banks), slide
switches, 6 repeated sets of chips
New layout (one switch bank), with
audio jacks, 6 repeated sets of
chips
no
Components
2 groups of 2
2 groups of 2
2 groups of 2
2 groups of 2
3 groups of 2
3 groups of 2Channels may exhibit noise in MAP/5.
Comments
Switches are reversed on layouts B & C
with the open and closed positions not
marked. Determine board type by
existing switch settings or by testing. (B
& C cannot be visually distinguished.)
DO NOT use in MAP/5.
AT&T - Proprietary
Page 23
Page 31
MAP/5 Technical Job Aid
Identifying IVP Boards
Page 24
Old Layout IVP4
Style A (Rocker Switches)
Style B or C (Slide Switches)
New Layout IVP4
Style D (With Audio Jacks)
Style E (No Audio Jacks)
Audio Jacks
Old Layout IVP6
Style C (Slide Switches)
New Layout IVP6
Style D (With Audio Jacks)
Audio Jacks
Page 32
Setting IVP Switches
If space allows, up to three IVP boards (maximum of 12 ports) can be installed in the MAP/5 for use with AUDIX
Voice Power or FAX Attendant System.
On old layout IVP4 and IVP6 boards, switch bank 1.1 (on the left) sets line equalization. Initially set all switches as
shown below.
IVP4 Port
IVP6 Port
Rocker Style A
1 2 3 4
1 2 3 4 5 6
Slide Style B
1 2 3 4
1 2 3 4 5 6
Slide Style C
1 2 3 4
1 2 3 4 5 6
The illustration above correlates the port number with the switch number.
If there are touch-tone recognition problems, change the switches for the affected port to the opposite position.
The illustration above correlates the port number with the switch numbers. The new layout IVP4 and IVP6 boards
have automatic equalization, so there are no line equalization switches.
Note:
Style Band C boards cannot be visually distinguished on the actual board, and neither the "open" nor
"on" positions are marked on the switches. If the address switches on an existing board do not match any
of the shown address switch settings for style B or C boards, set the board for style C and test it using the
IVP board diagnostics (see page 77). If the test fails, try the style B setting.
Use the following drawings as a guide for setting address switches (bank 12.1 on the right on old layout boards or
the only switch bank on new layout boards), or for identifying the board type for style B or C boards.
AT&T - Proprietary
Page 25
Page 33
MAP/5 Technical Job Aid
Page 26
IVP Address Switch Settings
On old layout IVP4 andIIVP6 boards, the right bank of switches (12.1) sets the board address. On new layout
boards, there is only one bank of switches and it sets the board address.
First
Board
Second
Board
Third
Board
Rocker Style A
OPEN
Old Layout
Slide Style B
OPEN
Slide Style C
OPEN
New Layout
Rocker Style D
Rocker Style E (IVP4)
OPEN
Page 34
IFP2 Switch and Jumper Settings (MERLIN LEGEND)
Use this drawing as a guide to identifying the IFP2 board and for setting jumpers and switches (for MERLIN
LEGEND; DEFINITY is on the next page). The IFP4 Board is on the following page.
Note: Mixed IFP2 and IFP4 configurations are not allowed.
Note: MERLIN LEGEND can support up to 5 IFP2 boards
AT&T - Proprietary
Page 27
Page 35
MAP/5 Technical Job Aid
IFP2 Switch and Jumper Settings (DEFINITY)
Page 28
Note: DEFINITY can support up to 4 IFP2 boards.
Page 36
IFP4 Identification and Settings
Use this drawing as a guide for identifying IFP4 boards and setting IFP4 switches and jumpers.
AT&T - Proprietary
Page 29
Page 37
MAP/5 Technical Job Aid
Page 30
Identifying and Setting IVC6 (AYC10) Board for INTUITY™
Use this drawing as a guide for identifying and setting IVC6 tip/ring boards for INTUITY™ applications. Note: 2
boards (12 ports) maximum per MAP/5.
IVC6-IU T/R 0
First card installed
IVC6-IU T/R 1
Second card installed
8-pin
modular
jacks
Audio
input
Audio
output
Page 38
Identifying and Setting General Purpose Synchronous Controller (GP-synch)
Board for INTUITY™
Use this drawing as a guide for identifying and setting the GP-synch board for INTUITY™ applications. Do not use
Jumper switches J1 to J5. The board is also referred to as the GPSC-AT/E board.
J5
AT&T - Proprietary
J1
J2
J4
J3
RS-232C
25-pin
connector
Page 31
Page 39
MAP/5 Technical Job Aid
Identifying Multi-port Serial Board for INTUITY™
Use this drawing as a guide for identifying the Multi-port Serial board for INTUITY™ applications.
Do not use
jumpers
Page 32
Each port is a
6 wire RJ-11 jack
ttysaa
ttysab
ttysac
ttysad
ttysae
ttysaf
ttysag
ttysah
Page 40
Identifying and Setting ACCX Networking (AYC22) Board for INTUITY™
Use this drawing as a guide for identIfying and setting the ACCX Networking board for INTUITY™ applications.
Base I/O address = 140 hex
ACCX (AYC22) Card
AT&T - Proprietary
78 pin
D-Sub
connector
Page 33
Page 41
MAP/5 Technical Job Aid
Page 34
Identifying DCP Boards
Use this drawing as a guide for identifying new and old DCP boards and verifying jumper settings. Older systems
rnay have an earlier DCP board that does not have the bridged pins shown in the drawing. Those older boards will
not function properly if used with the MAP/5.
NOTE: pins may be bridged
on either the front
(component side) or the
back (solder side) of the
Phone
Line
Other
board. If pins are not
bridged on the front of the
board, note the location of
component IC18 and turn
the board over to check the
back side.
If pins are bridged on the
back (solder side) of the
board, it will look like this:
If pins are bridged on the
front (component side) of the
board, component IC18 will
look like this:
Page 42
Identifying CMS Boards
Use this drawing as a guide for identifying and setting jumpers on CMS boards.
Note: Settings based on version of CMS.
AUX
CU1
CU2
AT&T - Proprietary
D2000 RAM ADDRESS
MERLIN II CMS R2.2
System 25 CMS R1.2
MERLIN LEGEND CMS (all releases)
IRQ2
IRQ3
MERLIN II CMS R2.0 (& earlier)
System 25 CMS R1.0
C0000 RAM ADDRESS
Page 35
Page 43
MAP/5 Technical Job Aid
Identifying SatisFAXtion® Boards
Use this drawing as a guide for identifying SatisFAXtion® boards.
Page 36
Phone
Line
Intel SatisFAXtion® Modem Board/200
Note: All board settings done automatically by software (no physical settings required).
Page 44
10 Connecting the MAP/5 to the Voice Switch
Use the tables below to determine which diagrams to use as guides for connecting the MAP/5 to the
communications system. Complete documentation accompanies each application and the switch itself.
DEFINITY/System 75: MS-DOS SMDR Data Connection (TN-726 Data Line Port)
Building Wire to
TN726
Data Line Port
(up to 2000 feet)
D8W-87
Modular Cord.
Z3A2 ADU
MAP/5
Serial Port 1
(tty00)
AT&T - Proprietary
Page 75
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MAP/5 Technical Job Aid
Page 76
DEFINITY/System 75: MS-DOS SMDR Data Connection (7400A Data Module)
Building wire to
TN 754
Digital Line Port
(up to 5000 feet)
D8W-87
Modular Cord.
7400 A
Data Module
Power
Supply
D8W-87
Modular Cord
355A355AF
Adapter
(up to 50 feet)
Adapter
MAP/5
Serial Port 1
(tty00)
Page 84
11 Testing Basic Functionality
Verify that the applications are installed and that you have connected all the hardware correctly. The applications
cannot be customized until the system is functional.
Application
AVP under Integrated Solution To test whether you can get dial tone through the IVP connections:
Test
1.
Log in as maint.
Select
2.
Select
3.
4.
Select
The system searches for dial tone and loop current on the boards,
then reports whether each board passes the test. If dial tone or
loop current is not found, check phone line connections using a
telephone set.
Note:
NO DIAL TONE
chip in socket that is not soldered), and reconnect. Also, check
the address switch settings.
5.
Exit the menus.
Technician Maintenance.
Maintenance Log.
IVP Board Diagnostics.
If you run diagnostics and get the message
check for a loose chip on the voice board (the only
IN SERVICE.
AT&T - Proprietary
Page 77
Page 85
MAP/5 Technical Job Aid
Page 78
Application
Stand-Alone AVP
Test
To test whether you can get dial tone through the IVP connections:
1.
Login as audix.
2.
Select
3.
Select
4.
Select
5.
Select
The system searches for dial tone and loop current on the boards,
then reports whether each board passes the test. If dial tone or
loop current is not found, check phone line connections.
Note: If you run diagnostics and get the message
NO DIAL TONE
chip in socket that is not soldered), and reconnect. Also, check
the address switch settings.
6.
Exit the menus.
Voice System Administration.
Configuration Management.
System Control.
Diagnose Equipment.
IN SERVICE.
check for a loose chip on the voice board (the only
To test whether CAS is collecting calls and can produce a report:
1.
2.
3.
4.
5.
6.
Note:
Make sure
ACTIVATED
(Windows).
Make sure the port is
(UNIX and Windows), or just physically
Make several calls on the switch.
Wait at least 10 minutes.
Generate any Selection Report. Be sure to use today’s date.
Make sure the calls you made are on the report.
If the report is printed, this process also tests the printer
connection.
COSTING
(MS-DOS), or
is
CONNECTED
ON
(UNIX),
RATING CALLS
CALL PROCESSING
and
is
STARTED
ENABLED
CONNECTED
via software
is
(MS-DOS).
AT&T - Proprietary
Page 79
Page 87
MAP/5 Technical Job Aid
Page 80
Application
AAS (System 25)
Test
To test whether AAS is installed and connected:
1.
Under Integrated Solution (UNIX), if AAS is installed, it will appear
on the IS II or IS III Maintenance Menu. For MS-DOS, AAS starts
from the C:> prompt.
2.
To see if AAS is connected, select it from the IS main menu or
start it from the C:> prompt. If it is not connected, you will get the
following message:
There is no response from the switch.
Page 88
Application
Test
SPM (MERLIN LEGEND)
To test whether SPM is installed and connected:
1.
Under Integrated Solution (UNIX), if SPM is installed, SPM will
appear on the IS II or IS III Main Menu. For MS-DOS, SPM starts from
the C:> prompt.
2.
If the software is loaded, the "Welcome to SPM" screen will appear.
3.
To see if it is connected, press any key to continue. If it is not
connected, you will get one of the following messages:
Warning:
communication with switch. Please check
connection between PC and switch.
spm getty not responding
On the MERLIN LEGEND, the Access Log screen will also show
link down
If it is connected, the SPM Main Menu will appear after the
"Welcome to SPM" screen.
SPM process is unable to establish
if the connection is not established.
AT&T - Proprietary
Page 81
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MAP/5 Technical Job Aid
Page 82
Application
CMS
Test
To test whether CMS is installed and connected:
1.
CMS creates its own
that CMS starts automatically when PC is turned on. Therefore, if
installed correctly, the CMS Main Menu should automatically
appear.
2.
Additional testing is covered in the CMS Installation & System
Programming Guide. The 5 tests are: startup, line status, agent
status, voice announcement unit and intraflow. NOTE: CMS
requires some customization before running these tests.
auto exec bat
and
config.sys
files so
Page 90
12 Reviewing System with Customer
As part of the System Manager's training, be sure to include the following points:
Stress importance of regular backups.
☎
Show customer where to find information in documentation.
☎
Point out connections for monitor, keyboard, and power source.
☎
Demonstrate power switches, lights on system unit and monitor, and contrast control on monitor. (Let
☎
customer know monitor can be off during operation.)
Explain that customer must not press the [ RESET ] button unless prompted by the system (during the
☎
shutdown process), or told to do so by the NSAC, TSC, or by an AT&T authorized dealer.
☎
Be sure customer knows phone number of remote maintenance access. (Customer will have to give
number to NSAC or TSC if remote maintenance is needed.)
Give NSAC (1-800-628-2888) or TSC (1-800-562-8349 for AUDIX Voice Power/FAX Attendant System
☎
and INTUITY, 1-800-422-6622 for CAS) Helpline #. (Note that this is not the same number that you use.)
Tell customer that tape drive requires DC6525 (QIC) or DC6525 (SCSI) tapes.
☎
☎
Warn customer not to leave a bootable diskette in the floppy drive because a power outage or
unintentional reboot could cause the system to boot from the floppy and accidentally delete information or
boot the wrong application.
Stress the need for periodic, systematic system shutdown. Recommend that system be shutdown
☎
monthly.
If the system is equipped with a surge protector, explain that the "good ground" LED should be lit.
☎
AT&T - Proprietary
Page 83
Page 91
MAP/5 Technical Job Aid
Troubleshooting
Page 84
If:
1.
If you encounter errors during system startup, or
are prompted to run the Setup Utility
If you need to:
2.
●
Change memory or hard disk drive size
Change from DOS to UNIX operating system or
●
upgrade to SCSI
●
SCSI Address conflict
Disable Serial Port 2
●
3.
If you suspect hardware problems
4.
If the system experiences a catastrophic failure
(loss of the hard drive)
Do:
Running the SETUP Utility
Basic System Configuration
1a.
Advanced System Configuration
1b.
Alternate SCSI Address
1c.
1d.
System Security Configuration
(Disable Serial Port 2)
Running the AT&T MAP/5 Diagnostic
Program
Recovering from Catastrophic Failure
Page
85
86
89
92
93
94
95
Page 92
1 Running the SETUP Utility
If you encounter errors during system startup, you may be prompted to run the SETUP Utility, which allows you to
reconfigure the system unit. To run the utility at any time:
Exit any application using the application shutdown procedure.
1.
For UNIX systems, stop the voice system if it is running. Then, shut down the system using
SHUTDOWN
the
For MS-DOS, exit all applications or close windows until you reach a DOS prompt.
2.
When you get the message to reboot the system, (UNIX only) or from the DOS prompt, press the [ RESET ]
button on the system unit. This is one of the few times you can safely use the [ RESET
potential file damage.
3.
When you see the screen that says:
Video ROM BIOS
immediately press and hold the [ CTRL ] and [ ALT ] keys, then press the [ ESC ] key.
menu selection.
] button without any
AT&T - Proprietary
Page 85
Page 93
MAP/5 Technical Job Aid
1a Basic System Configuration
1.
From the main menu, choose
applicable to any of the supported MAP/5 configurations, and may be ignored. From the System
Configuration submenu, choose
the illustration below. The values in the
fields may change for different MAP/5 models as shown in the table on the following page.
System Configuration.
Basic System Configuration.
Fixed Disk 0, Extended Memory,
The warning message on the screen is not
Page 86
The next screen should look like
and
Total Memory
Basic System Configuration
Date
Time
Diskette Drive A
Diskette Drive B
Fixed Disk 0 (
202 MB)
Fixed Disk 1 (
Base Memory
Extended Memory
Total Memory
Math Coprocessor
Video Display
0 MB)
[xx/xx/xx]
[xx/xx/xx]
[1.44 MB 3.5 inch]
[None
[ 46]
Cylinder
683
]
Head /Track
16
[None]
[ 640]KB
[ 3328]KB
[ 3968]KB
[Not Installed]
[VGA/EGA]
Sector
38
Page 1
Landing Write
ZonePrecomp
None
continued on next page
None
Page 94
Memory and Disk Information by MAP/5 Model:
Item
Fixed Disk 0 Size
(formatted capacity*)
Fixed Disk 0 Type
Extended Memory
Total Memory
* Disk size is "formatted" capacity, which is always less than "quoted" capacity.
2.
To change values on the
[ ← ] or [ → ] key to toggle to the correct type. The other values on the
match the type automatically. (See screen illustration on previous page.)
The values for memory are automatically determined. If they do not match the amount of memory that
3.
should be installed, visually verify that the memory is installed and test its operation using the AT&T
MAP/5 Diagnostic Program.
4X1I
202 MB202 MB
46
3328 KB
3968 KB
FIXED DISK 0
8X1IT
46
7424 KB
8096 KB
line, press the [ ↑ ] or [ ↓ ] key to highlight the line, then use the
240 MB
88
7424 KB
8096 KB
8X2IT
406MB
41
7424 KB
8096 KB
486 MB
49
7424 KB
8096 KB
FIXED DISK 0
8X5IT
504 MB
80
7424 KB
8096 KB
line are filled in to
continued on next page
20X5ST
0 MB
None
19456 KB
20096 KB
AT&T - Proprietary
Page 87
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MAP/5 Technical Job Aid
4.
Go to the next screen by pressing the [ PAGE DOWN ] key. The values you see should match the ones in the
following screen illustration. If they don’t, you can change the values with the arrow keys as described in
Step 2.
5.
When you are finished, press [ ESC ]. A confirmation box will ask if you want to save the settings you have
changed. Move the highlight to
[ Yes ]
Page 88
and press [ ENTER ].
Basic System Configuration
Communications Settings
Baud Rate
Parity
Stop Bits
Data Length
Memory Test
Page 2
[9600] BPS
[None]
[1] Bits
[7] Bits
[Enabled]
Page 96
1b Advanced System Configuration
You get to Advanced System Configuration by:
1. Run the SETUP utility. See page 85.
2. Select
The variations on each page by MAP/5 model are shown in the following four screen illustrations.
SCSI BIOS BASE Address
SCSI Synchronous Negotiation
Page 2
[0D8000H ]
[Enabled]
[IRQ 11]
[340H]
Page 2
[Disabled]
[Enabled]
SCSI IRQ Channel
SCSI IO Address
AT&T - Proprietary
[IRQ 11]
[340H]
Page 91
Page 99
MAP/5 Technical Job Aid
Page 92
1c Alternate SCSI Address
The SCSI I/O address is assigned even on non-SCSI systems. If an alternate SCSI I/O address is ever
required because of a conflict with another expansion board, see the documentation for the application that
requires the expansion board, and follow these steps:
1.
Change the SCSI address jumper JP6 on the main board from open to closed, as indicated by the
"Without SCSI (alternate address)" callout on page 115.
Run the SETUP utility. See page 85.
2.
Select
3.
On Page 2 of
4.
parameter to
Change the
5.
6.
Change the
Advanced System Configuration.
Advanced System Configuration,
[0D8000H ].
SCSI I/O Address
SCSI BIOS BASE Address
This enables SCSI so that the I/O address can be changed.
parameter to
parameter to
See page 89.
change the
[140H].
[Disabled].
SCSI BIOS BASE Address
Page 100
1d System Security Configuration (Disable Serial Port 2)
Some applications, such as HackerTracker with the SatisFAXtion board, require that Serial Port 2 be disabled. To
disable Serial Port 2, follow these steps:
1.
Run the SETUP Utility. See page 85.
The port configuration parameters are accessed through the
2.
Utility main menu. See page 93.
Disable Serial Port 2. Note that this may change the value for serial port 1.
3.
4.
Verify that Serial Port 1 has the correct value as shown in the following screen illustration.
System Security
Security Utility
Disk Drive Control
Diskette Drive
Fixed Disk Drive
System Boot Drive
[ Normal ]
[ Normal ]
[AUTO]
On Board Communication Ports
Serial Port 1
Serial Port 2
Parallel Port
Setup Password
Power On Password
[Enable (COM1)]
[Disable
[Enable (378h)]
[ None ]
[ None ]
(25 Pin)
]
( 9 Pin)
choice on the SETUP
Page 1
AT&T - Proprietary
Page 93
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