AT&T MAP-100P maintenance manual

Intuity™ CONVERSANT® System

Version 7.0 MAP/100P Maintenance

585-313-110 108647413 January 2000 Issue 2

Copyright and Legal Notices

This material is protected by the copyright laws of the United States and other countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Lucent Technologies), except in accordance with applicable agreements, contracts or licensing, without the express written consent of the Business Communications Systems (BCS) Global Learning Solutions (GLS) organization and the business management owner of the material.

Acknowledgment This document was prepared by the GLS organization of the BCS division of

Lucent Technologies. Offices are located in Denver CO, Columbus OH, Middletown NJ, and Basking Ridge NJ, USA.

Trademarks Lucent Technologies has made every effort to supply the following trademark

information about company names, products, and services mentioned in the Intuity CONVERSANT documentation library:

• Adobe Systems, Inc. — Trademarks: Adobe, Acrobat.

• AT&T — Registered trademarks: Truevoice.

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585-313-110 Issue 2 January 2000 ii

• CLEO Communications — Trademarks: LINKix.

• Hayes Microcomputer Products, Inc. — Tr ademarks: Hayes,

Smartmodem.

• Intel Corporation — Registered trademarks: Pentium.

• Interface Systems, Inc. — Trademarks: CLEO.

• International Business Machines Corporation — Registered trademarks:

IBM, VTAM.

• Lucent Technologies — Registered trademarks: 5ESS, AUDIX,

CONVERSANT, DEFINITY, Voice Power . Trademarks: FlexWord, Intuity, Lucent.

• Microsoft Corporation — Registered trademarks: Excel, Internet Explorer ,

Microsoft, MS, MS-DOS, Windows, Windows NT.

• Minnesota Mining and Manufacturing — Trademarks: 3M.

• Netscape Communications — Trademarks: Netscape Navigator.

• Novell, Inc. — Registered trademarks: Novell.

• Oracle Corporation — Trademarks: OBJECT*SQL, ORACLE,

ORACLE*Terminal, PRO*C, SQL*FORMS, SQL*Menu, SQL*Net, SQL*Plus, SQL*ReportWriter.

• Phillips Screw Co. — Registered trademarks: Phillips.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 iii

• Santa Cruz Operation, Inc. — Registered trademarks: UnixWare.

• UNIX System Laboratories, Inc. — Registered trademarks: UNIX.

• Veritas Software Corporation — Trademarks: VERITAS.

• Xerox Corporation — Tr ademarks: Ethernet.

Limited Warranty Lucent Technologies provides a limited warranty on this product. Refer to the

“Limited Use Software License Agreement” card provided with your package. Lucent Technologies has determined that use of this electronic data delivery

system cannot cause harm to an end user's computing system and will not assume any responsibility for problems that may arise with a user's computer system while accessing the data in these document.

Every effort has been made to make sure that this document is complete and accurate at the time of release, but information is subject to change.

United States FCC Compliance Information

Part 15: Class A statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 iv

interference, in which case the user will be required to correct the interference at his own expense.

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radi o interference regulations of the Canadian Department of Communications.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.

European Union Declaration of Conformity

Lucent Technologies Business Communications Systems declares that the Lucent Intuity CONVERSAN T sys tem equi pm ent sp ec ified in this docu men t conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive 73/23/EEC. The “CE” mark affixed to the equipment means that it conforms to the above directives.

Telecom New Zealand Ltd Warning Notices

GENERAL WARNING: The grant of a Telepermit for any item of terminal equipment indicates that only Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with other items of Telepermitted equipment of a different

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 v

make or model, nor does it imply that any product is compatible with all of

Telecom’s network services. IMPORTANT NOTICE: Under power failure conditions, this device may not

operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.

AUTOMATIC RE-ATTEMPTS TO THE SAME NUMBER: Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance wi th Telecom specifications:

• There shall be no more than 10 call attempts to the same number within

any 30 minute period for any single manual call initiation, and,

• The equipment shall go on-hook for a period of not less than 30 seconds

between the end of one attempts and the beginning of the next attempt.

AUTOMATIC CALLS TO DIFFERENT NUMBERS: Some parameters

required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of the next attempt.

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USER INSTRUCTIONS (AUTOMATIC CALL SETUP): This equipment shall not be set up to make automatic calls to the Telecom "111" emergency service.

CALL ANSWERING (AUTOMATIC ANSWERING EQUIPMENT): Some

parameters required fo r compliance with Telecom’s Telepermit requir ements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing.

Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an

unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Your Responsibility for Your System’s Security

You and your system manager are responsible for the security of your system and for preventing unauthorized use. You are also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 vii

prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention and Corporate Security

If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call the Lucent Technologies National Customer Care Center Toll Fraud Intervention Hotline at 1 800 643-2353.

Aside from whether immediate support is required, all toll fraud incidents involving Lucent products or services should be reported to Lucent Corporate Security at 1 800 821-8235. In addition to recording the incident, Lucent Corporate Security is available for consultation on security issues, investigation support, referral to law enforcement agencies, and educational programs.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

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Documentation Ordering Information

To order a document, contact the Lucent Technologies Publications Center and specify the 9-digit document number, the issue number, and the issue date.

Write, Call, or Fax

Lucent Technologies Publications Center 2855 N. Franklin Road Indianapolis, IN 46219

Voice 1 800 457-1235 International Voice 317 322-6791 FAX 1 800 457-1764 International FAX 317 322-6699

World Wide Web

Use a web browser to reach one of the following sites. Click Documents and follow the instructions at the site.

• Organizations within Lucent Technologies

http://www.cic.lucent.com

• Lucent Technologies customers and others

http://www.lucentdocs.com

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585-313-110 Issue 2 January 2000 ix

Standing Orders

You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on standing orders, or to be put on a list to receive future issues of this document, call or write the Lucent Technologies Publications Center (see Write, Call, or Fax on page ix

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Acknowledgment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

United States FCC Compliance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Canadian Department of Communications (DOC) Interference Information . . v

European Union Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Telecom New Zealand Ltd Warning Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Toll F raud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Documentation Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

About This Book xxvii

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii

Intended Audiences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii

How to Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii

How This Book Is Organized. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . xxx

Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxx

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Contents

Keyboard and Telephone Keypad Representations . . . . . . . . . . . . . . . . . . xxxiv

Cross References and Hypertext . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxv

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvi

Other Typography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii

Safety and Security Alert Labels. . . . . . . . . . . . . . . . . . . . . . . . . xxxvii

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxviii

Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxix

Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxix

Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxix

Related Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xl

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xl

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xli

Using the CD-ROM Documentation . . . . . . . . . . . . . . . . . . . . . . . . xliii

Setting the Default Magnification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

Adjusting the Window Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

Hiding and Displaying Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

Using the Button Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

Using Hypertext Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

Navigating with Double Arrow Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

Searching for Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv

Displaying Figures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv

Printing the Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv

How To Comment on This Book . . . . . . . . . . . . . . . . . . . . . . . . . . xlvi

Comment Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xlvi

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Contents

1 Getting Inside the Computer 1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Protecting against Damage from Electrostatic Discharge . . . . . . . . . . . . . . 2

Removing Power from the MAP/100P . . . . . . . . . . . . . . . . . . . . . . . . 5

Accessing the Circuit Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Replacing the Dress Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Restoring Power to the MAP/100P. . . . . . . . . . . . . . . . . . . . . . . . . .11

2 Installing or Replacing Circuit Cards 13

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

General Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Removing a Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing a Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Settings for Optional Circuit Cards. . . . . . . . . . . . . . . . . . . . . . . . . .18

Tip/Ring Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

IVP6-IA (AYC29) Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

IVC6 (AYC10) Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

NGTR (AYC30) Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing the Tip/Ring Circuit Card Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

E1/T1 Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Contents

Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing the E1/T1 Circuit Card Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Speech and Signal Processor (AYC43) Circuit Card. . . . . . . . . . . . . . . . . . . . . . 36

Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Installing the ASP Driver Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

PCI Ethernet LAN Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

SMC8432 Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

SMC9332 Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Installing a PCI LAN Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Replacing a PCI LAN Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

RAID Controller Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Token Ring Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

IBM Turbo 16/4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Installing the Token Ring Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Asynchronous SuperSerial Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Installing the Asynchronous SuperSerial Circuit Card Driver . . . . . . . . . . . . . 67

FIFO/SIB Synchronous Host Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Standard Circuit Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

P5 200 MHz CPU Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Setting the Resource Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Installing the P5 200 MHz CPU Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . 78

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Contents

Verifying the Parameter Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Video Controller Circuit Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Remote Maintenance Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Types of Remote Maintenance Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . 102

Setting the Resource Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Inserting the Remote Maintenance Circuit Card. . . . . . . . . . . . . . . . . . . . . . 105

Installing the Remote Maintenance Circuit Card Software Package. . . . . . . 105

3 Replacing the Hard Disk Drive 108

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Identifying a Failed Hard Disk Drive in a RAID System . . . . . . . . . . . . . . 109

Removing a SCSI Hard Disk Drive in a RAID System. . . . . . . . . . . . . . . . . . . . 110

Installing a SCSI Hard Disk Drive in a RAID System. . . . . . . . . . . . . . . . . . . . . 112

Replacing a SCSI Hard Disk Drive in the RAID System . . . . . . . . . . . . . . . . . . 113

Performing a Manual Rebuild of a RAID Array . . . . . . . . . . . . . . . . . . . . . . . . . 114

Adding a SCSI Hard Disk Drive to a RAID System . . . . . . . . . . . . . . . . 115

Identifying a Failed SCSI Hard Disk Drive in a Non-RAID System . . . . . . . . 127

SCSI Hard Disk Drive Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Identifying a SCSI Hard Disk Drive 0 Failure in a Nonmirrored

or Single-Disk System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Identifying a Speech Storage SCSI Hard Disk Drive Failure

in a NonmirroredSystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Identifying a SCSI Hard Disk Drive Failure in a Mirrored System . . . . . . . . . . . 131

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Contents

Hardware Procedures for Replacing a SCSI Hard Disk

Drive in a Non-RAID System . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Removing a SCSI Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Installing a SCSI Hard Disk Drive in the MAP/100P . . . . . . . . . . . . . . . . . . . . . 135

Replacing SCSI Hard Disk Drive 0 in a Non-RAID System . . . . . . . . . . . . 136

Replacing SCSI Hard Disk Drive 0 (Nonmirrored System) . . . . . . . . . . . . . . . . 136

Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Restoring the Intuity CONVERSANT System. . . . . . . . . . . . . . . . . . . . . . . . 138

Replacing SCSI Hard Disk Drive 0 (Mirrored System) . . . . . . . . . . . . . . . . . . . 138

Replacing a SCSI Hard Disk Drive other than Drive 0

in a Non-RAID System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Software and Hardware Procedures for Replacing a SCSI Hard Disk Drive

(Nonmirrored System). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Restoring the Intuity CONVERSANT System. . . . . . . . . . . . . . . . . . . . . . . . 143

Software and Hardware Procedures for Replacing a SCSI Hard Disk Drive

(Mirrored System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Restoring the Intuity CONVERSANT System. . . . . . . . . . . . . . . . . . . . . . . . 149

Adding a SCSI Hard Disk Drive in a Non-RAID System . . . . . . . . . . . . . . 153

Adding a Hard Disk Drive to a System for Mirroring . . . . . . . . . . . . . . . . . . . . . 154

Adding a SCSI Hard Disk Drive to a System for Speech Storage. . . . . . . . . . . 160

Moving the Speech to the Speech Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Cleaning a SCSI Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . 164

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Contents

Using the fdisk Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Low-Level Formatting the SCSI Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . 167

Low-Level Formatting with a P5 200 MHz CPU Circuit Card . . . . . . . . . . . . 167

Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Establishing Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Removing Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Disk Reuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Reusing for Mirroring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Reusing for Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

4 Replacing Other Components 177

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Replacing Backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Replacing the Circuit Card Backplane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Removing the Circuit Card Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Installing the Circuit Card Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Replacing the Power Supply Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Removing the Power Supply Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Installing the Power Supply Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Replacing the Hard Disk Drive Carriage Backplane . . . . . . . . . . . . . . . . . . . . . 188

Removing the Hard Disk Drive Carriage Backplane . . . . . . . . . . . . . . . . . . . 189

Installing the Hard Disk Drive Carriage Backplane . . . . . . . . . . . . . . . . . . . . 191

Replacing Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xvii

Contents

Replacing the Diskette Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Removing the Diskette Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Installing the Diskette Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Replacing the Console Alarm Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Removing the Console Alarm Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Installing the Console Alarm Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Replacing the Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Replacing the Cartridge Tape and Diskette Drive Power Supply Cable . . . . 200

Replacing the RAID Hard Disk Drive Carriage Backplane Power

Supply Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Replacing the SCSI Hard Disk Drive Carriage Backplane Power

Supply Cable in a Non-RAID System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Replacing the Circuit Card Backplane Power Supply Cable . . . . . . . . . . . . . 212

Replacing the Unit Maintenance Interface Board Assembly Cable. . . . . . . . . . 215

Removing the Remote Maintenance Circuit Card Interface Cable . . . . . . . . 216

Installing the Remote Maintenance Circuit Card Interface Cable . . . . . . . . . 218

Replacing the Reset Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Removing the Reset Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Installing the Reset Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Installing the SCSI Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Removing the SCSI Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Installing the SCSI Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Installing the SCSI ID Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Removing the SCSI ID Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Installing the SCSI ID Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xviii

Contents

Replacing the Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . 229

Removing a Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Installing a Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Replacing the Console Alarm Panel . . . . . . . . . . . . . . . . . . . . . . . . 237

Removing the Console Alarm Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Installing the Console Alarm Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Replacing the Diskette Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Removing the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Installing a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Replacing a Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Removing a Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Installing a Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Replacing the Fan Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Removing Fan Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Cleaning the Fan Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Installing Fan Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Replacing the AC Line Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Removing the AC Line Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Installing the AC Line Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Replacing the Hard Disk Drive Carriage. . . . . . . . . . . . . . . . . . . . . . 259

Removing the Hard Disk Drive Carriage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Installing the Hard Disk Drive Carriage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Replacing the Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . 262

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585-313-110 Issue 2 January 2000 xix

Contents

Memory and SIMM Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Identifying a Damaged SIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Checking for Proper SIMM Seating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Checking for Defective SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Removing SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Installing SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Replacing the Internal Power Supply . . . . . . . . . . . . . . . . . . . . . . . 272

Removing a Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Installing a Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Replacing the Unit Maintenance Interface Board Assembly. . . . . . . . . . . . 276

Removing the Unit Maintenance Interface Board Assembly . . . . . . . . . . . . . . . 277

Installing the Unit Maintenance Interface Board Assembly . . . . . . . . . . . . . . . . 278

Replacing a Terminator SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Replacing the Tip/Ring Distribution Hardware. . . . . . . . . . . . . . . . . . . 281

Removing the Tip/Ring Distribution Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . 283

Installing the Tip/Ring Distribution Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . 285

5 Installing Base System Software 289

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Installing Base System Software. . . . . . . . . . . . . . . . . . . . . . . . . . 290

Building the RAID System Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Beginning the UnixWare Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Setting Up the UnixWare Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

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585-313-110 Issue 2 January 2000 xx

Contents

Initializing the Hard Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Transferring the UnixWare Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Installing the Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Activating the Volume Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Installing the LAN Card Driver Package . . . . . . . . . . . . . . . . . . . . . . 323

Setting up the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Initializing the Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Testing the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

6 Installing the Intuity CONVERSANT System Software 333

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Installing the Intuity CONVERSANT Base Software Set. . . . . . . . . . . . . . 333

7 Installing the Optional Feature Software 345

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Installing Software Packages Using the Unix Management Screens . . . . . . . 346

Installing the Global Array Manager Package for RAID Systems . . . . . . . . . 348

Installing the Intuity Hardware RAID Integration Package . . . . . . . . . . . . . 350

Installing the Hardware Resource Allocator Package . . . . . . . . . . . . . . . 352

Installing the Asynchronous Host Toolkit. . . . . . . . . . . . . . . . . . . . . . 354

Installing the ASYNC_TEST Transaction Script Builder Backup . . . . . . . . . . . . 357

Installing the ASYNC_TEST Speech Script Builder Backup . . . . . . . . . . . . . . . 359

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585-313-110 Issue 2 January 2000 xxi

Contents

Installing the Adjunct/Switch Application Interface Packages . . . . . . . . . . . 361

Installing the CALLVISOR PC ISDN Package. . . . . . . . . . . . . . . . . . . . . . . . . . 361

Installing the CALLVISOR PC LAN Gateway Package . . . . . . . . . . . . . . . . . . . 364

Installing the CALLVISOR PC ASAI Package . . . . . . . . . . . . . . . . . . . . . . . . . . 367

Installing the Adjunct/Switch Application Interface Package . . . . . . . . . . . . . . . 369

Installing the Analog Switch Interface Package . . . . . . . . . . . . . . . . . . 373

Installing the Backup/Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . 375

Installing the Call Bridge Application Package. . . . . . . . . . . . . . . . . . . 377

Installing the Call Classification Analysis Package . . . . . . . . . . . . . . . . 379

Installing the Data Collection Toolkit. . . . . . . . . . . . . . . . . . . . . . . . 382

Installing the Dial Pulse Recognition Package. . . . . . . . . . . . . . . . . . . 385

Installing the Enhanced Basic Speech Package. . . . . . . . . . . . . . . . . . 387

Installing the FlexWord Speech Recognition Package. . . . . . . . . . . . . . . 389

Installing the ASP Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Installing FlexWord Recognition - Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

Installing FlexWord Recognition - U.S. English . . . . . . . . . . . . . . . . . . . . . . . . . 392

Installing the FlexWord Toolkit Package . . . . . . . . . . . . . . . . . . . . . . 397

Installing the Form Filler Application. . . . . . . . . . . . . . . . . . . . . . . . 399

Installing the Graphical Speech Editor Package. . . . . . . . . . . . . . . . . . 403

Installing the LAN Adapter Setup Program . . . . . . . . . . . . . . . . . . . . 405

Installing the CLEO Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Installing the cleo_tkrn Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Installing the cleo_sib Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

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Contents

Installing the cleo_sna_1281u Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Installing the cleo_3270 Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Installing the cleo_mgmt Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Installing the cleo_netman Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Installing the cleo_HTE Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Installing the Host Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

Installing the Synchronous Host Interface Package . . . . . . . . . . . . . . . . . . . . . 431

Installing the 3270 Enhanced File Transfer Package. . . . . . . . . . . . . . . . . . . . . 433

Installing the NetView Alarm Interface Package . . . . . . . . . . . . . . . . . . . . . . . . 435

Installing the ORACLE Development Packages . . . . . . . . . . . . . . . . . . 437

Package List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Increasing ORACLE File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Creating a Temporary File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Installing the Intuity ORACLE 7 Pro*C Package . . . . . . . . . . . . . . . . . . . . . . 440

Installing the Intuity ORACLE Developer 2000 Toolkit . . . . . . . . . . . . . . . . . 442

Post Installation Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449

Installing the Intuity ORACLE 7 Patch 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . 450

Completing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

Installing the ORACLE SQL*Net TCP/IP Package. . . . . . . . . . . . . . . . . 452

Installing the Primary Rate Interface Packages . . . . . . . . . . . . . . . . . . 454

Installing the ISDN Primary Rate Interface Pac kage. . . . . . . . . . . . . . . . . . . . . 454

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxiii

Contents

Installing the Advanced Primary Rate Interface Package. . . . . . . . . . . . . . . . . 457

Installing the Script Builder Package. . . . . . . . . . . . . . . . . . . . . . . . 459

Installing the Script Builder FAX Actions Package. . . . . . . . . . . . . . . . . 463

Installing the Unix Management Screens Package . . . . . . . . . . . . . . . . 471

Installing T1 Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

Installing the Line Side T1 Interface Packages . . . . . . . . . . . . . . . . . . . . . . . . . 473

Installing the Line Side T1 Interface Package - Definity . . . . . . . . . . . . . . . . 473

Installing the Line Side T1 Interface Package - Galaxy. . . . . . . . . . . . . . . . . 476

Installing the T1 E&M Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478

Installing the Text To Speech Package. . . . . . . . . . . . . . . . . . . . . . . 481

Installing the WholeWord Recognition Packages . . . . . . . . . . . . . . . . . 488

Installing the WholeWord Recognition - Base Package . . . . . . . . . . . . . . . . . . 488

Installing the WholeWord Recognition - Language Package. . . . . . . . . . . . . . . 490

Installing the Feature Test Script Package. . . . . . . . . . . . . . . . . . . . . 492

Installing the Universal Call ID Package. . . . . . . . . . . . . . . . . . . . . . 497

Installing the SNMP Emanate Agent Package. . . . . . . . . . . . . . . . . . . 500

Removing Software Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . 502

Using the Command Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502

Using the Intuity CONVERSANT Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Appendix A: System Configuration 507

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

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Contents

Component Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508

Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508

Operating Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Hardware Resource Allocator Operation . . . . . . . . . . . . . . . . . . . . . 516

Adding Hardware to an Existing Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 517

Removing Hardware from an Existing Configuration. . . . . . . . . . . . . . . . . . . . . 521

Specifying a New Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

Saving a Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Viewing a Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

Viewing a Successful Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

Viewing an Unsuccessful Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536

Viewing a Dated Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536

Comparing a Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538

Presetting Hardware Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538

Configuration Device Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

The show_devices Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

Appendix B: Component Ordering Numbers 542

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

Component Ordering Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 543

Appendix C: Build Systems Using This Book 550

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550

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Contents

Checklist for Building a System . . . . . . . . . . . . . . . . . . . . . . . . . . 551

Appendix D: Disaster Recovery Checklists 553

Disaster Recovery Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Checklist for Software Reloading on Nonmirrored Intuity

CONVERSANT Systems with Existing Hard Disk Drives . . . . . . . . . . . . . . . . 554

Checklist for Intuity CONVERSANT Systems

with All New Hard Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

Checklist for Nonmirrored Intuity CONVERSANT Systems with a

New Hard Disk Drive 0 and Other Existing Hard Disk Drives. . . . . . . . . . . . . 557

Checklist for Nonmirrored Intuity CONVERSANT Systems with a

New Hard Disk Drive, Other than Hard Disk Drive 0. . . . . . . . . . . . . . . . . . . . 558

Checklist for Mirrored Intuity CONVERSANT Systems with a

New Hard Disk Drive 0 and Other Existing Hard Disk Drives. . . . . . . . . . . . . 560

Checklist for Mirrored Intuity CONVERSANT Systems with a

New Hard Disk Drive, Other than Hard Disk Drive 0. . . . . . . . . . . . . . . . . . . . 562

Glossary 564 Index 648

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxvi

Overview

About This Book

This book contains information for troubleshooting and diagnosing problems associated with the Intuity CONVERSANT MAP/100P and its hardware. It also includes component replacement procedures as well as installation procedures for base system software, Intuity CONVERSANT system software, and optional feature software. Appendices contain a system configuration description, a list of component ordering numbers, a checklist for building a system, and checklists for disaster recovery.

Note: To repair or alter the configuration of your system, you must have

a copy of this book.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxvii

About This Book Intended Audiences

Intended Audiences

This book is intended primarily for the on-site service technician and system administrators. Secondary audiences include the following:

• Field support — Technical Service Organization (TSO)

• Lucent Technologies Helpline personnel

We assume that the primary users of this book have completed the MAP/100P hardware installation training course, see Training on page xl

How to Use This Book

This book is designed to help you maintain your Intuity CONVERSANT system. It should be used as a quick-reference to obtain specific information you may need on a particular topic.

How This Book Is Organized

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

This book is contains the following sections:

• Chapter 1, Getting Inside the Computer — provides correct procedures

for accessing the internal components of the MAP/100P.

• Chapter 2, Installing or Replacing Circuit Cards — provides procedures to

ensure that circuit cards are installed correctly and that resource options are set correctly.

585-313-110 Issue 2 January 2000 xxviii

About This Book How to Use This Book

• Chapter 3, Replacing the Hard Disk Drive — contains procedures to

identify and recover from hard disk drive failures, to add a hard disk drive, to establish disk mirroring, and to clean a hard disk drive.

• Chapter 4, Replacing Other Components — contains information to

replace the MAP/100P internal components and information on the correct configuration and settings for the individual components.

• Chapter 5, Installing Base System Software — contains the installation

procedures necessary to reload the UnixWare operating system software.

• Chapter 6, Installing the Intuity CONVERSANT System Software —

contains procedures to install the Intuity CONVERSANT system software.

• Chapter 7, Installing the Optional Feature Software — contains

procedures to install all the software that was not included on the application software cartridge tape.

• Appendix A, System Configuration — describes the configuration of

components in the MAP/100P and the operation of the Hardware Resource Allocator.

• Appendix B, Component Ordering Numbers — lists the ordering numbers

for replacement components used in the MAP/100P.

• Appendix C, Build Systems Using This Book — provides the sequence of

operations for rebuilding a system starting from the MAP/100P shell.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxix

About This Book Conventions Used in This Book

• Appendix D, Disaster Recovery Checklists — provides a general task

checklist for disaster recovery with references to required procedures.

• Glossary — Defines the terms, abbreviations, and acronyms used in

system documentation.

• Index — Alphabetically lists the principal subjects covered in the book.

Conventions Used in This Book

Understanding the typographical and other conventions used in this book is necessary to interpret the information.

Note: Any screens shown in this book are examples only. The screens

you see on your machine will be similar, but not exactly the same.

Terminology • The word “type” means to press the key or sequence of keys specified.

For example, an instruction to type the letter “y” is shown as Type y to continue.

• The word “enter” means to type a value and then press the ENTER key

on the keyboard. For example, an instruction to type the letter “y” and

ENTER is shown as

press Type y to continue.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxx

About This Book Conventions Used in This Book

• The word “select” means to move the cursor to the desired item and then

ENTER. For example, an instruction to move the cursor to the start

press test option on the Network Loop-Around Test screen and then press

ENTER is shown as

Select Start Test.

• The system displays menus, screens, and windows. Menus allow you to

select options or to choose to view another menu, screen, or window (Figure 1 on page xxxi system information (Figure 2 on page xxxii

xxxiv).

Note: Screens shown in this book are examples only. The screens you

see on your machine will be similar, but not exactly the same.

Figure 1. Example of a Menu

). Screens and windows both show and request

through Figure 5 on page

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxxi

About This Book Conventions Used in This Book

Figure 2. Example of an Intuity CONVERSANT Window Showing Information

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxxii

About This Book Conventions Used in This Book

Figure 3. Example of an Intuity CONVERSANT Screen Showing Information

UnixWare Installation Primary Hard Disk Partitioning

In order to install LINCS, you should reserve a UNIX system

partition (a portion of your hard disk’s space) containing 100% of the space on your primary hard disk. After you press ’ENTER’ you will be shown a screen that will allow you to create new partitions, delete existing partitions or change the active partition of your primary hard disk (the partition that your computer will boot from).

WARNING: All files in any partition(s) you delete will be destroyed. If you wish to attempt to preserve any files from an existing UNIX system, do not delete its partitions(s).

The UNIX system partition that you intend to use on the primary hard disk must be at lease 4200 MBs and labeled "ACTIVE."

Press ’ENTER’ to continue

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxxiii

About This Book Conventions Used in This Book

Figure 4. Example of an Intuity CONVERSANT Window Requesting

Information

Figure 5. Example of an Intuity CONVERSANT Screen Requesting Information

UNIX System Installation Set Slice Sizes

Please select whether you would like the recommended slice sizes or would like to customize the slice sizes.

Your choices are:

1. Recommended Slice Sizes

2. Customize Slice Sizes

Press ’1’ or ’2’ followed by ’ENTER’: 1

Keyboard and Telephone Keypad Representations

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

• Keys that you press on your terminal or PC are represented as small

capitalized

BOLD text. For example, an instruction to press the enter key

is shown as

ENTER.

Press

585-313-110 Issue 2 January 2000 xxxiv

About This Book Conventions Used in This Book

• Two or three keys that you press at the same time on your terminal or PC

(that is, you hold down the first key while pressing the second and/or third key) are represented in small capitalized

instruction to press and hold the Alt key while typing the letter “d” is shown as

ALT + D.

Press

• Function keys on your terminal, PC, or system screens, also known as

soft keys, are represented as small capitalized function or value of that key enclosed in parentheses. For example, an instruction to press function key 3 is shown as

F3 (Choices).

Press

• Keys that you press on your telephone keypad appear in small capitalized

BOLD text. For example, an instruction to press the first key on your

telephone keypad is shown as Press 1 to record a message.

BOLD text. For example, an

BOLD text followed by the

Cross References and Hypertext

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

Blue underlined type indicates a cross reference or hypertext link that takes

you to another location in the document when you click on it with your mouse.

585-313-110 Issue 2 January 2000 xxxv

About This Book Conventions Used in This Book

Screen Displays • Values, system messages, field names, and prompts that appear on the

screen, and simulated screen displays are shown in typewriter-style

constant width text, as shown in the following examples:

~ Enter the number of ports to be dedicated to outbound traffic in the

Maximum Simultaneous Ports field.

~ Enter y in the Message Transfer? field. ~ The system displays the following message:

Installation in progress.

•

The sequence of menu options that you must select to display a specific screen or submenu is shown as follows:

Start at the Voice System Administration menu and select:

> Reports

> Message Log Report

In this example, you would access the Voice System Administration menu and select the Reports menu. From the Reports menu, you would then select the Message Log Report window.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxxvi

About This Book Safety and Security Alert Labels

Other T y pog raphy • Commands and text you type in or enter appear in bold type, as in the

following examples:

Enter change-switch-time-zone at the Type high or low in the

• Command variables are shown in

what you m ust ty pe in, and in example:

Enter ch ma the call delivery machine you just created.

• Command options are shown inside square brackets, for example:

Enter connect

machine_name

switchname

Speed: field.

Safety and Security Alert Labels

This book uses the following symbols to call your attention to potential problems that could cause personal injury, damage to equipment, loss of data, service interruptions, or breaches of toll fraud security:

CAUTION:

Indicates the presence of a hazard that if not avoided can or will cause minor personal injury or property damage, including loss of data.

bold italic

blue italic type

, where

[-d] [-b | -w]

machine_name

Enter command: prompt.

type when they are part of

when they are referred to, for

is the name of

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxxvii

About This Book Getting Help

WARNING:

Indicates the presence of a hazard that if not avoided can cause death or severe personal injury.

DANGER:

Indicates the presence of a hazard that if not avoided will cause death or severe personal injury.

SECURITY ALERT:

Indicates the presence of a toll fraud security hazard. Toll fraud is the unauthorized use of a telecommunications system by an unauthorized party.

Getting Help

The Intuity CONVERSANT system provides online help to assist you during installation, administration, and application development tasks.

To use the online help:

• Press F1 (Help) when you are in a menu or window.

The first time you press currently active window or menu.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

F1, the system displays informa tio n about the

585-313-110 Issue 2 January 2000 xxxviii

About This Book Technical Assistance

~ When you are in a window, the help explains the purpose of the

window and describes its fields.

~ When you are in a menu, the help explains how to use menus.

If you press

F1 again, the system displays a General Help screen that

explains how to use the online help.

• Press F2 (Choices) when you are in a field.

The system displays valid field choices either in a pop-up window or on the status line directly above the function keys.

• Press F6 (Cancel) to exit the online help.

Technical Assistance

Web Site The following customer support web site contains resources where you can

find solutions for technical problems:

http://support.lucent.com

Contact Numbers Technical assistance on the Intuity CONVERSANT product is available

through the following telephone contacts:

• In the United States, call 1-800-242-2121.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xxxix

About This Book Related Resources

• In Canada, call one of the following numbers, depending on your location: ~ 1-800-363-1882 for assistance in Quebec and eastern Canada ~ 1-800-387-4268 for assistance in Ontario and western Canada

• In any other country, call your local distributor or check with your project

manager or systems consultant.

Related Resources

Additional documentation and training material is available for you to learn more about the Intuity CONVERSANT product.

Training To obtain training on the Intuity CONVERSANT product, contact the BCS

Education and Training Center at one of the following numbers:

• Organizations within Lucent Technologies (904) 636-3261

• Lucent Technologies customers and all others (800) 255-8988

You can also view information on Intuity CONVERSANT training at the Global Learning Solutions (GLS) web site at one of the following web links:

• Organizations within Lucent Technologies

http://training.gls.lucent.com

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xl

About This Book Related Resources

• Lucent Technologies customers and all others

http://www.lucenttraining.com

The courses listed below are recommended. Other courses are available.

• For technicians doing repairs on Intuity CONVERSANT V7.0 systems ~ BTT509H, CONVERSANT Installation and Maintenance Voice

Information Syst em

• For technicians and administrators ~ BTC344M, Intuity CONVERSANT V7 Administration Overview (CD-

ROM)

• For application developers ~ BTC128H, Introduction to Script Builder

~ BTC166H, Introduction to Voice@Work ~ BTC204H, Intermediate Vo ice@Work ~ BTC301H, Advanced CONVERSANT Programming

Documentation Appendix A, "Documentation Guide," in

Version 7.0 System Description

, 585-313-204, describes in detail all books included in Intuity CONVERSANT documentation library and referenced in this book.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xli

Intuity CONVERSANT System

About This Book Related Resources

Note: Always refer to the appropriate book for specific information on

planning, installing, administering, or maintaining an Intuity CONVERSANT system.

Additional Suggested Documentation

It is suggested that you also obtain and use the following book for information on security and toll fraud issues:

•

GBCS Products Security Handbook

For Troubleshooting Information

Basic troubleshooting information is available in “Troubleshooting” in the

Intuity CONVERSANT System Reference

For Diagnostic Information

Instructions for conducting diagnostics are available in “Diagnostics” in the

Intuity CONVERSANT System Reference

For Common System Procedures

Instructions for conducting common system procedures are available in “Common Procedures” in the

Intuity CONVERSANT System Reference

313-205.

, 555-025-600

, 585-313-205.

, 585-

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xlii

About This Book Using the CD-ROM Documentation

For Installation Information

Instructions for installing or reinstalling system elements are available in

Intuity CONVERSANT System Version 7.0 New System Installation

313-106.

Obtaining Printed Versions of the Documentation

See Documentation Ordering Information on page ixof Co pyright and Leg al

Noticesfor information on how to purchase Intuity CONVERSANT

documentation in printed form. You can also print documentation locally from the CD-ROM (see Printing the Documentation on page xlv

, 585-

Using the CD-ROM Documentation

Lucent Technologies ships the documentation in electronic form. Using the Adobe Windows PC, on a Sun Solaris workstation, or on an HP-UX workstation. Acrobat Reader displays high-quality, print-like graphics on both UNIX and Windows platforms. It provides scrolling, zoom, and extensive search capabilities, along with online help. A copy of Acrobat Reader is included with the documents.

Acrobat Reader application, you can read these documents on a

Note: When viewing documents online, it is recommended that you use

a separate platform and not the Intuity CONVERSANT system.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xliii

About This Book Using the CD-ROM Documentation

Setting the Default Magnification

Adjusting the Window Size

Hiding and Displaying Bookmarks

Using the Button Bar

Using Hypertext Links

Navigating with Double Arrow Keys

You can set your default magnification by selecting File | Preferences | General. We recommend the Fit Page option.

On HP and Sun workstations, you can control the size of the reader window by using the -geometry argument. For example, the command string acroread -geometry 900x900 mainmenu.pdf opens the main menu with a window size of 900 pixels square.

By default, the document appears with bookmarks displayed on the left side of the screen. The bookmarks serve as a hypertext table of contents for the chapter you are viewing. You can control the appearance of bookmarks by selecting View | Page Only or View | Bookmarks and Page.

The button bar can take you to the book’s Index, table of contents, main menu, and glossary. It also lets you update your documents. Click the corresponding button to jump to the section you want to read.

Hypertext links appear in blue underlined text. These links are shortcuts to other sections or books.

The double right and double left arrows ( and ) at the top of the Acrobat Reader window are the go-back and go-forward functions. The goback button takes you to the last page you visited prior to the current page. Typically, you use to jump back to the main text from a cross reference or illustration.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xliv

About This Book Using the CD-ROM Documentation

Searching for Topics

Displaying Figures If lines in figures appear broken or absent, increase the magnification. You

Acrobat has a sophisticated search capability. From the main menu, select Tools | Search. Then select Master Index.

might also want to print a paper copy of the figure for better resolution.

Printing the Documentation

Note: For information on purchasing printed copies of the documents,

see Obtaining Printed Versions of the Documentation on page xliii

If you would like to read the documentation in paper form rather than on a computer monitor, you can print all or portions of the online screens.

Printing an Entire Document

To print an entire document, do the following:

1 From the documentation main menu screen, select one of the print-

optimized documents. Print-optimized documents print two screens to a side, both sides of the sheet on 8.5x11-inch or A4 paper.

2 Select File | Print. 3 Enter the page range you want to print, or select All. Note that the print

page range is different from the page numbers on the documents (they print two to a page).

4 The document prints.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xlv

About This Book How To Comment on This Book

5 Close the file. Do not leave this file open while viewing the electronic

documents.

Printing Part of a Document

To print a single page or a short section, you can print directly from the online version of the document.

1 Select File | Print. 2 Enter the page range you want to print, or select Current.

The document prints, one screen per side, two sides per sheet.

How To Comment on This Book

While we have tried to make this document fit your needs, we are interested in your suggestions for improving it and urge you to send your comments to us.

Comment Form A comment form, available in paper and electronic versions, is available via

the documentation CD-ROM. To use the comment form:

1 Select Comments from the Main Menu of the CD-ROM.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xlvi

About This Book How To Comment on This Book

2 Follow the instructions provided on the CD-ROM to do one of the

following:

~ Print the paper version of the form, complete it, and either fax or mail it

to us.

~ Access a Lucent Technologies website where you can enter your

comments electronically.

following address or fax number.

Note: Direct your correspondence to the attention of the Lucent

Technologies Intuity CONVERSANT writing team. Be sure to mention the title of the book on which you are commenting.

Lucent Technologies GLS Information Development Division Room 22-2H15 11900 North Pecos Street Denver, CO 80234-2703 US

Fax 1 303-538-1741

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 xlvii

Overview

1 Getting Inside the Computer

The purpose of this chapter is to provide the correct procedures for accessing the internal components of the MAP/100P.

This chapter also describes:

• Proper electrostatic discharge protection procedures.

• Power removal and restoration procedures.

• Computer chassis acces s procedu re s.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 1

1 Getting Inside the Computer Protecting against Damage from Electrostatic Discharge

Protecting against Damage from Electrostatic Discharge

CAUTION:

Read this section before unpacking the MAP/100P. You grounding techniques to prevent the discharge of static electricity from your body into ESD-sensitive components.

Circuit cards and packaging materials that contain ESD-sensitive components are usually marked with a yellow-and-black warning symbol (Figure 6 on page 2

Figure 6. ESD Warning Symbol

ATTENTION

OBSERVE PRECAUTIONS

FOR HANDLING

ELECTROSTATIC

SENSITIVE

DEVICES

must

observe proper

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 2

1 Getting Inside the Computer Protecting against Damage from Electrostatic Discharge

To avoid damaging ESD-sensitive components, follow these rules:

• Handle ESD-sensitive circuit cards only after attaching a wrist strap to the

bare wrist. Attach the other end of the wrist strap to a ground that terminates at the system ground, such as any unpainted metallic chassis surface.

• Handle a circuit card by the faceplate or side edges only

(Figure 7 on page 3

CAUTION:

Ensure that your palm is not in contact with the non-component side of the board.

Figure 7. How to Hold a Small Circuit Card

and Figure 8 on page 4).

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 3

1 Getting Inside the Computer Protecting against Damage from Electrostatic Discharge

Figure 8. How to Hold a Large Circuit Card

Keep circuit cards away from plastics and other synthetic materials such

•

as polyester clothing.

• Do not hand circuit cards to another person unless that person is

grounded at the same potential level.

• Hold devices such as a hard disk, floppy drive, or streaming tape in the

same manner as a large circuit card. The ESD-sensitive area of these components is located on the bottom surface (Figure 9 on page 5

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 4

1 Getting Inside the Computer Removing Power from the MAP/100P

Figure 9. ESD-Sensitive Area of an Electronic Component

ESD sensitive area (bottom surface)

Recommended holding points

Removing Power from the MAP/100P

The MAP/100P requires a dedicated power line. The power cord connects to the rear of the MAP/100P at the point labeled AC power input receptacle (Figure 10 on page 6 the MAP/100P you must disconnect the incoming power.

and Figure 11 on page 7). Before you begin any work in

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 5

1 Getting Inside the Computer Removing Power from the MAP/100P

Figure 10. Deskside MAP/100P Rear View

KEYBOARD

COMM2

Lucent

AYC54

POWEROK (GREEN)

POWERFAULT(RED)

POWERFAULT(RED) POWEROK( GREEN)

scinp003KLC 032398

1. AC line fuse

2. Line fuse rating label

3. AC p ower inlet receptacle

4. O N/OFF power switch with protective guard

5. Power supply status LED

6. P ower supply 1

7. P ower supply 2

8. Keyb o ard connector

9. COM2 port

10.Video circuit card (PCI slot 1)

11.P5 200 MHz CPU with COM1 and parallel port (slot 17)

12.Remote maintenance circuit card (ISA slot 16)

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 6

1 Getting Inside the Computer Removing Power from the MAP/100P

Figure 11. Rack Mount MAP/100P Rear View

AYC54

Lucent

POWEROK (GREEN)

POWERFAULT (RED)

COMM 2

KEYBOARD

POWEROK (GREEN)

POWERFAULT( RED)

scinp006 KLC 032398

1. AC line fuse

2. Line fuse rating label

3. AC power inlet receptacle

4. O N/OF F power switch with protective guard

5. Power supply status LED

6. Power supply 1

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

7. Po w er supp ly 2

8. Keyb o ard connector

9. COM2 port

10.Video circuit card (PCI slot 1)

11.P5 200 MHz CPU with COM1 and parallel port (slot 17)

12.Remote maintenance circuit card (ISA slot 16)

585-313-110 Issue 2 January 2000 7

1 Getting Inside the Computer Removing Power from the MAP/100P

To remove power from the MAP/100P, do the followi ng:

1 Shut down the voice system. See “Administer the Voice System,” in

“Common System Procedures,” in the

Reference

2 Shut down the Intuity CONVERSANT system. See “Shut Down the

, 585-313-205.

System,” in “Common System Procedures,” in the

System Reference,

3 Turn off the monitor’s power switch.

585-313-205.

The green or amber lamp on the front bottom of the monitor should be off.

4 Turn off the power switch on the lower back of the MAP/100P (Figure 10

on page 6 and Figure 11 on page 7).

5 Unplug the MAP/100P from the power outlet. 6 Remove the MAP/100P power cord from the AC power input receptacle

on the rear of the MAP/100P (Figure 10 on page 6

and Figure 11 on page 7).

Note: The power cord is anchored to the rear cable support bracket with

a cable tie. Do not cut the cable tie.

Intuity CONVERSANT System

Intuity CONVERSANT

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 8

1 Getting Inside the Computer Accessing the Circuit Card Cage

Accessing the Circuit Card Cage

A dress cover provides protection for the internal components of the MAP/100P. You must remove the side dress cover to access the circuit card cage.

CAUTION:

Shut power off before removing the dress cover. See Removing Power from

the MAP/100P for the procedure.

To remove the circuit card cage dress cover, do the following:

Note: It may be helpful to place a deskside MAP/100P on its right side,

resting it against a thick book or two.

1 Loosen the three thumb screws in the back of the unit

(Figure 12 on page 10

Note: These are captive screws.

2 Slide the dress cover toward the back of the MAP/100P.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 9

1 Getting Inside the Computer Accessing the Circuit Card Cage

Figure 12. Accessing the Circuit Card Cage on a Deskside MAP/100P

Note: The circuit card dress cover is on the top of a rack-mount

MAP/100P.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

sci npanl KLC 0 1119

1. Retaining thumb screw

585-313-110 Issue 2 January 2000 10

1 Getting Inside the Computer Replacing the Dress Cover

Replacing the Dress Cover

To replace the side dress cover, do the following:

1 Align the dress cover with the MAP/100P chassis. 2 Slide the dress cover until it locks into place.

Note: Make sure the tab on the front of the dress cover slides under the

lip of the chassis.

3 Tighten the thumb screws on the back of the MAP/100P.

Restoring Power to the MAP/100P

To restore power to the MAP/100P, do the following:

1 Place the MAP/100P power cord in the AC input receptacle on the rear of

the unit (Figure 10 on page 6

Note: The power cord must be anchored to the cable bracket with a

cable tie to relieve strain and reduce risk of power outage.

2 Plug the MAP/100P power cord into the designated power outlet.

and Figure 11 on page 7).

3 Turn on the power switch on the lower back of the MAP/100P

(Figure 10 on page 6

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

and Figure 11 on page 7).

585-313-110 Issue 2 January 2000 11

1 Getting Inside the Computer Restoring Power to the MAP/100P

4 Turn on the monitor’s power switch.

The green or amber lamp on the front bottom of the monitor should be lit.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 12

2 Installing or Replacing Circuit

Overview

Cards

The purpose of this chapter is to ensure that circuit cards are installed correctly and resource options are set correctly.

This chapter describes:

• Configuring circuit cards in the MAP/100P

• Types of circuit cards

• General steps for circuit card installation

• Specific procedures for installation of standard and optional MAP/100P

circuit cards

• Settings for resource options

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 13

2 Installing or Replacing Circuit Cards General Procedures

General Procedures

The general procedures include:

• Removing a circuit card

• Installing a circuit card

Removing a Circuit Card

CAUTION:

Observe proper electrostatic discharge precautions when you handle computer components. Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground. See Protecting against

Damage from Electrostatic Discharge on page 2, in Chapter 1, Getting Inside the Computer for detailed electrostatic discharge precautions.

To remove a circuit card, do the following.

1 Verify that the replacement equipment is on site and appears to be in

usable condition, with no obvious shipping damage.

Note: If the circuit card being replaced is defective, note all symptoms of

failure and include this information with the circuit card when it is returned.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 14

2 Installing or Replacing Circuit Cards General Procedures

2 If the system is in service, do the following.

a Stop the voice system. See “Administer the Voice System,” in

“Common System Procedures,” in the

Reference

b Shut down the voice system. See “Administer the Voice System,” in

, 585-313-205.

“Common System Procedures,” in the

Reference

c Shut down the Intuity CONVERSANT system. See “Shut Down the

, 585-313-205.

System,” in “Common System Procedures,” in the

CONVERSANT System Reference

3 Remove power from the MAP/100P. See Removing Power from the

MAP/100P on page 5 in Chapter 1, Getting Inside the Computer for

power removal procedures.

4 Remove the dress cover . See Accessing the Circuit Card Cage on page 9

in Chapter 1, Getting Inside the Computer procedures.

5 Locate the card to be replaced within the card cage. Disconnect any

attached cables. Note the connectivity of each cable.

6 If there are ribbon cables attached to other cards which would impede the

removal of the card, disconnect them and place them to the side. Note the connectivity of each cable.

Intuity CONVERSANT System

Intuity

, 585-313-205.

for component removal

7 Remove the retaining screw from the circuit card faceplate and save it.

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2 Installing or Replacing Circuit Cards General Procedures

8 Remove the circuit card from the backplane slot by gently pulling at the

top corners of the circuit card.

Note: The backplane connector slots are labeled 1 through 20. Make

sure to install the replacement card in the same backplane slot.

9 Remove the circuit card from the MAP/100P chassis.

CAUTION:

Hold the circuit card carefully by the edges and place it on a grounded mat. See Protecting against Damage from Electrostatic Discharge on page 2

Chapter 1, Getting Inside the Computer

precautions.

Installing a Circuit Card

CAUTION:

Damage from Electrostatic Discharge on page 2 in Chapter 1, Getting Inside the Computer for detailed electrostatic discharge precautions.

for detailed electrosta tic dis ch arge

To install a circuit card, do the following:

1 Remove the new circuit card from its ESD protective wrapping.

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2 Installing or Replacing Circuit Cards General Procedures

Note: Keep the package and all ESD protective wrapping. If you must

return a card for repair, reusing the replacement unit packaging is

necessary to meet the manufacturer’s warranty. Be sure to include a description of the failure.

2 Verify the circuit card switch and jumper settings. Ensure address

switches and jumpers are set to match the old card.

Note: See the specific instructions, listed later in this chapter, for each

type of circuit card being installed then continue with Step 3.

3 Holding the circuit card by its upper corners, slide the card into the

backplane connector slot position from which you removed the damaged card.

4 Apply even pressure to both corners of the circuit card until it is locked

into the backplane.

5 Secure the circuit card faceplate into position by replacing the retaining

screw.

6 Return all cables on the new card. Make sure these cables are attached

to their proper terminations.

7 Return all cables removed from other cards. Make sure these cables are

attached to their proper terminations.

8 Replace the side dress cover. See Replacing the Dress Cover on page 11

in Chapter 1, Getting Inside the Computer

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

9 Apply power to the unit. See Restoring Power to the MAP/100P on page

11, in Chapter 1, Getting Inside the Computer for instructions on

restoring power.

10 Reboot the Intuity CONVERSANT system. See “Reboot the System,” in

“Common System Procedures,” in the

Reference

, 585-313-205.

Intuity CONVERSANT System

Settings for Optional Circuit Cards

CAUTION:

Damage from Electrostatic Discharge on page 2, in Chapter 1, Getting Inside the Computer for detailed electrostatic discharge precautions.

This section provides the following information on the optional feature circuit cards:

• Switch and jumper settings

• Other installation requirements that are specific to the particular circuit

card you are installing

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

In general, circuit cards are not preset at the factory. You must set the switches and jumpers (resource options) before you install the cards. When you set the switches according to the instructions in this book, remember that OFF is equivalent to open and ON is equivalent to closed.

Tip/Ring Circuit Cards

The Tip/Ring circuit cards provide the channels which are used by the Intuity CONVERSANT system. The MAP/100P accommodates eleven Tip/Ring circuit cards. The Tip/Ring circuit card can be any of the following types:

• IVP6-IA (AYC29)

• IVC6 (AYC10)

• NGTR (AYC30)

The following section covers the resource option settings for each type of T/R card. Many of the figures referenced illustrate settings for more than one type of T/R card.

The six switches on Switch Bank A adjust the termination impedance that each Tip/Ring interface presents to the network. This adjustment is sometimes necessary to ensure an adequate impedance match between the network and the telephone hybrid on the Tip/Ring card.

Switches one (1) through six (6) on Switch Bank A correspond to channels 0-5, respectively, on each Tip/Ring card.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

In general, you should leave all switches on Switch Bank A in the factory

default “OPEN” position. If the system shows problems such as not recognizing touch tones, touch-tone simulation by outgoing speech (speech abruptly stops during playback), or unreliable detection of touch tones during playback (playback does not stop when a touch tone is entered), moving the switch that corresponds to the channel exhibiting the conditions to the “CLOSED” position may solve the problem.

Each Tip/Ring card in the system must have a unique address. To set these addresses, set Switch Bank B as shown in Figure 13 on page 21 0” denotes the first Tip/Ring circuit card you are installing, “T/R 1” denotes the second card, and so on.

, where “T/R

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 13. Settings for Switches on the IVP6-IA (AYC29), and IVC6 (AYC10)

Tip/Ring Circuit Cards T/R-0 through T/R-7

Base I/O address = 100 Hex.

IVC6-IU T/R 0 First card installed

Base I/O address = 500 Hex.

IVC6-IU T/R 3 Fourth card installed

Base I/O address = 900 Hex.

IVC6-IU T/R 6 Seventhcardinstalled

Base I/O address = d00 Hex.

IVC6-IU T/R 9 Tenthcard installed

Base I/O address = 200 Hex.

IVC6-IU T/R 1 Second card installed

Base I/O address = 600 Hex.

IVC6-IU T/R 4 Fifth card installed

Base I/O address = a00 Hex.

IVC6-IU T/R 7 Eighth card installed

Base I/O address = e00 Hex.

IVC6-IU T/R 10 Eleventh card installed

Base I/O address = 300 Hex.

IVC6-IU T/R 2 Third card installed

Base I/O address = 700 Hex.

IVC6-IU T/R 5 Sixthcardinstalled

Base I/O address = b00 Hex.

IVC6-IU T/R 8 Ninth card installed

Rockerswitches5

Note:

and 6 can be set either open or closed.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

IVP6-IA (AYC29) Circuit Card

The IVP6-IA (AYC29) circuit card (Figure 14 on page 22) provides six channels. This circuit card contains switches that you must set before you install the circuit card in the MAP/100P.

Each Tip/Ring card in the system must have a unique address. To set these addresses, the switches must be configured properly. Figure 13 on page 21 shows the switch settings for the IVP6-IA (AYC29) circuit card.

Figure 14. Layout of the IVP6 (AYC29) Tip/Ring Circuit Card

Rocker switches (see IVP6 switch setting figure)

TDM bus terminator SIPs location

Modular jacks

Audio input

Audio output

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

IVC6 (AYC10) Circuit Card

The IVC6 (AYC10) circuit card (Figure 15 on page 23) provides six channels. This circuit card contains switches that you must set before you install the circuit card in the MAP/100P.

Figure 15. IVC6 (AYC10) Tip/Ring Circuit Card

Rocker switches (see IVC6 switchsetting figure)

TDM bus terminator SIPs

8-pin modular jacks

Audio input

Audio output

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

NGTR (AYC30) Circuit Card

The NGTR (AYC30) circuit card (Figure 16 on page 24) provides six channels. This circuit card contains switches that you must set before you install the circuit card in the MAP/100P.

Figure 16. NGTR (AYC30)

I/O address switch

TDM bus B

TDM bus terminatorSIPs

TDM bus A

8-pin modular jacks

Audio input

Audio output

ngtr KLC070296

Each Tip/Ring circuit card in the system must have a unique address. To set these addresses, the switch must be configured properly. Figure 17 on page

25 shows the switch settings for the NGTR (AYC30) circuit card.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 17. NGTR (AYC30) Tip/Ring Circuit Card Switch Settings

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Installing the Tip/Ring Circuit Card Driver

Note: If the Tip/Ring circuit cards are not recognized when the voice

system is started or if other problems are noticed with the Tip/Ring circuit card driver, it may be necessary to remove and reinstall the Tip/Ring circuit card driver.

Occasionally dynamically loadable drivers fail to load into the UnixWare kernel properly.

To install the Tip/Ring circuit card driver, do the following:

1 Stop the voice system. See “Administer the Voice System,” in “Common

System Procedures,” in the

Intuity CONVERSANT System Reference

585-313-205.

2 Run the Hardware Resource Allocator to determine the configuration and

placement of the Tip/Ring circuit cards to be installed. See Adding

Hardware to an Existing Configuration on page 517 in Appendix A, System Configuration.

3 If you are not already logged in as root, do so now. 4 Enter pkgadd -d diskette1

The system displays the following message:

Insert diskette into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

5 Insert the diskette labeled “Tip/Ring Board Driver 1 of 1” into the diskette

drive.

6 Press ENTER.

The system displays the following message:

Installation in progress -- do not remove the diskette. The following packages are available:

1. tipring INTUITY Tip/Ring Board Driver (i486)

Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q]:

Press ENTER.

The system displays the following message:

PROCESSING: Set: INTUITY Tip/Ring Board Driver (tipring) from <diskette1>

INTUITY Tip/Ring Board Driver (i486) Using </> as the package base directory. Lucent Technologies Inc.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

The system displays several status messages and then the following message:

Please enter the IRQ:

8 Enter the IRQ provided by the Hardware Resource Allocator.

The system displays several status messages and then the following message:

Installation of INTUITY Tip/Ring Board Driver (tipring) was successful.

Insert diskette into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

9 Enter q

10 Remove the diskette labeled “Tip/Ring Board Driver 1 of 1” from the

diskette drive.

E1/T1 Circuit Card

The E1/T1 circuit card (Figure 18 on page 29) contains switches and jumpers that you must set before you install the circuit card in the MAP/100P.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 18. E1/T1 (AYC21) Circuit Card

SW1

(device number)

SW2

(operatingmode)

Test port

(lab use only)

TDM bus B

(reserved for

futureuse)

Bus B

terminating

resistors

terminating

Bus A

resistors

TDM bus A

LED

8-pin

modular

jack

connector

(signal out)

(IRQ select)

(shield ground)

RX connector (signalin)

Jumper Set tings Figure 19 on page 30 shows the location and correct setting of the E1/T1

circuit card jumpers.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 19. AYC21 Jumper Settings

68302

J12 (IRQ select)

Ground RX outer conductor

Ground TX outer conductor

Switch Settings There are two sets of switches on the E1/T1 circuit card. Figure 20 on page

31 through Figure 22 on page 32 show the correct switch settings.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 20. AYC21 Device Number Switch 1 Settings

Figure 21. AYC21 Operating Mode Switch Settings for E1 Operation

CEPT/E1

75 ohm, BNC jack

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

CEPT/E1

120 ohm, modular jack

585-313-110 Issue 2 January 2000 31

2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 22. AYC21 Operating Mode Switch Settings for T1 Operation

Installing the E1/T1 Circuit Card Driver

Note: If the E1/T1 circuit cards are not recognized when the voice

system is started or if other problems are noticed with the E1/T1 circuit card driver, it may be necessary to remove and reinstall the E1/T1 circuit card driver.

Occasionally dynamically loadable drivers fail to load into the UnixWare kernel properly.

To install the E1/T1 circuit card driver, do the following:

1 If you are not already logged in as root, do so now. 2 Stop the voice system. See “Administer the Voice System,” in “Common

System Procedures,” in the

Intuity CONVERSANT System Reference

585-313-205.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

3 Enter pkgadd -d diskette1

The system displays the following message:

Insert diskette into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

Insert the diskette labeled “T1/E1 Board Driver 1 of 3” into the diskette drive.

5 Press ENTER.

The system displays the following message:

Installation in progress -- do not remove the diskette. The following packages are available:

1. t1driver INTUITY T1/E1 Board Driver (i486)

Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q]:

Press ENTER.

The system displays the following message:

PROCESSING: Set: INTUITY T1/E1 Board Driver (t1driver) from <diskette1>

Intuity T1/E1 Board Driver (i486)

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Using </> as the package base directory. Lucent Technologies Inc.

The system displays several status messages and then the following message:

READY TO PROCESS: Package: Intuity T1/E1 Board Driver (t1driver)

diskette 2 of 3

Insert diskette 2 of 3 into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

7 Remove the diskette labeled “T1/E1 Board Driver 1 of 3” from the diskette

drive.

8 Insert the diskette labeled “T1/E1 Board Driver 2 of 3” into the diskette

drive.

9 Press ENTER.

The system displays several status messages and then the following message:

READY TO PROCESS: Package: Intuity T1/E1 Board Driver (t1driver)

diskette 3 of 3

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Insert diskette 3 of 3 into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

Remove the diskette labeled “T1/E1 Board Driver 2 of 3” from the diskette drive.

11 Insert the diskette labeled “T1/E1 Board Driver 3 of 3” into the diskette

drive.

12 Press ENTER.

The system displays several status messages and then the following message:

Installation of T1/E1 Board Driver (t1driver) was successful.

Insert diskette into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

Enter q

14 Remove the diskette labeled “T1/E1 Board Driver 3 of 3”

drive.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

from the diskette

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Speech and Signal Processor (AYC43) Circuit Card

The SSP circuit c ard (Figure 23 on page 36) contains switches and jumpers that you must set before you install the circuit card in the MAP/100P.

Figure 23. Speech and Signal Processor Circuit Card

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Jumper Set tings Figure 23 on page 36 shows the location of the SSP circuit card jumpers.

There should be no jumpers installed on the SSP circuit card.

Switch Settings There are two types of switches on the SSP circuit card:

• Two-position switches

• Rotary switch

Two-Position Switch Settings

Figure 24 on page 37 shows the location of the SSP circuit card two-position

switches. If the SSP circuit card is not located at the end of the TDM bus, both switches should be set to open. The switches should be set to closed if the SSP circuit card is located at the end of the bus.

Note: The switch in Figure 24 on page 37

middle of the TDM bus.

Figure 24. SSP Circuit Card Two-Position Switches

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

is set for a placement in the

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Rotary Switch Settings

Figure 25 on page 38 shows the rotary switch. It is set at zero for the first

SSP circuit card installed in the MAP/100P.

Figure 25. SSP Circuit Card Rotary Switch

Table 1 on page 38 shows the rotary switch settings for the subsequent SSP

circuit cards installed.

Table 1. SSP Circuit Card Rotary Switch Setting

I/O Address OS Index Rotary Switch Setting

d20 8 0 d28 9 1 d30 10 2 d38 11 3

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Table 1. SSP Circuit Card Rotary Switch Setting

I/O Address OS Index Rotary Switch Setting

920 12 4 928 13 5 930 14 6 938 15 7

2 of 2

Memory The SSP circuit card is equipped with 16 Mbytes of memory contained on a

dual in-line memory module (DIMM). The DIMM is located in the lower portion of the SSP circuit card (Figure 23 on page 36

CAUTION:

The DIMM is not field serviceable.

Installing the ASP Driver Package

To install the ASP circuit card driver, do the following:

1 Stop the voice system. See “Administer the Voice System,” in “Common

System Procedures,” in

Intuity CONVERSANT System Reference,

313-205.

2 At the UNIX prompt, enter pkgadd -d diskette1

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585-

585-313-110 Issue 2 January 2000 39

2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

The system displays the following message:

Insert diskette into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

Insert the diskette labeled “ASP Driver Package 1 of 2” into the diskette drive.

4 Press ENTER.

The system displays the following message:

Installation in progress -- do not remove the diskette. The following packages are available:

1. asp INTUITY ASP Driver Package

(i486) cs3.1

Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q]:

Press ENTER.

The system displays the following message:

PROCESSING: Set: INTUITY ASP Driver Package (asp) from <diskette1>

INTUITY ASP Driver Package (i486) cs3.1 Using </> as the package base directory.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Note: If you did not stop the voice system, the system displays the

following message at this point:

The voice system is currently running and must be stopped in order to install this package. Is it ok to STOP the voice system ? [y/n]

Enter y The system displays the following message:

READY TO PROCESS: Package: INTUITY ASP Driver Package (asp)

diskette 2 of 2

Insert diskette 2 of 2 into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

Remove the diskette labeled “ASP Driver Package 1 of 2” from the diskette drive.

7 Insert the diskette labeled “ASP Driver Package 2 of 2” into the diskette

drive.

8 Press ENTER.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

The system displays several status messages and then the following message:

The UNIX Operating System kernel will be rebuilt to include your configuration changes during the next system reboot.

Installation of INTUITY ASP Driver Package (asp) was successful.

Insert diskette into Floppy Drive 1. Type [go] when ready,

or [q] to quit: (default: go)

Enter q

10 Make sure the light on the diskette drive is off, and remove the diskette

from the drive.

Reboot the system. See “Reboot the System,” in “Common System Procedures,” in

Intuity CONVERSANT System Reference

PCI Ethernet LAN Circuit Cards

, 585-313-205.

SMC8432 Circuit Card

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

The SMC8432 Ethernet LAN circuit card (Figure 26 on page 43) is a 10 Mbps circuit card. There are no jumpers on the circuit card.

585-313-110 Issue 2 January 2000 42

2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 26. SSP Circuit Card Rotary Switch

cdcvpclb LJK 051497

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

SMC9332 Circuit Card

The SMC9332 Ethernet LAN circuit card (Figure 27 on page 44) is a 10/100 Mbps circuit card. There are no jumpers on the circuit card.

Figure 27. SMC9332 Ethernet LAN Circuit Card

cdcvpcla LJK 051497

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Installing a PCI LAN Circuit Card

Installation of a 10 Mbps or a 10/100 Mbps PCI LAN circuit card, in a system which did not previously have a LAN circuit card, involves

~ Installing the PCI LAN Circuit Card on page 45 ~ CMOS Parameter Settings on page 86 ~ Installing the PCI Circuit Card Driver on page 47 ~ Verifying the PCI LAN Circuit Card Installation on page 51

Installing the PCI LAN Circuit Card

To install either a 10 Mbps or a 10/100 Mbps PCI LAN circuit card, do the following:

1 Shut down the system if it is up and running, otherwise continue with step

2. See “Shut Down the System,” in “Common System Procedures,” in the

Intuity CONVERSANT System Reference

2 Install the 10 Mbps or 10/100 Mbps PCI LAN circuit card. See Installing a

, 585-313-205.

Circuit Card on page 16 .

3 Administer the PCI INT/IRQ Binding. See CMOS Parameter Settings on

page 86 for the procedure.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Installing a 100 Mbps PCI LAN Circuit Card

Note: Perform the following procedure if the SMC9332 circuit card is

required to operate at

100 Mbps.

operate at 10 Mbps, continue with Installing the PCI Circuit Card

Driver on page 47 because no changes are required for 10 Mbps

operation.

To ensure the SMC9332 circuit card operates at 100 Mbps, do the following:

1 Login as root. 2 Enter vi /etc/inst/nics/drivers/smpw0 3 Change the line SMPMEDIA0 SMC_MEDIA_AMD

SMPMEDIA0 SMC_MEDIA_STP100_UTP100

Note: SMPMEDIA0 is used for the first PCI LAN circuit card. If you

system is using more than one PCI LAN circuit card, change SMPMEDIA1 (for card 2), SMPMEDIA2 (for card 3), or SMPMEDIA3 (for card 4) as required, to read the same as that entered for SMPMEDIA0.

4 Write and exit the file.

If the SMC9332 circuit card is to

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Installing the PCI Circuit Card Driver

To install the PCI LAN circuit card driver, do the following:

1 From the network administrator, determine the following:

~ The machine IP address ~ The machine node name

~ The system name 2 If you are not already logged in as root, do so now. 3 Enter niccfg

The system displays the following message:

Setting up the Network Interface Card Support Utility

The system then displays the Network Interface Card Support

Utility—Summary Screen (Figure 28 on page 48

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 28. Network Interface Card Support Utility—Summary Screen

SLOT BUS-NUM BOARD NAME IRQ IO-ADDR MAN-ADDDR DMA

----- -------- ------------ --- -------- --------- -- 6 PCI_0 SMC_EtherPower_9332 IO f880-f8ff fedfec00-fedfec7f

Please Select an Option

(*) Accept all Entries ( ) Add an entry for a card ( ) Delete/restore an Entry for a Card ( ) Install Driver from IHV Diskette ( ) Cancel this Utility Without Making Changes

Use the up/down arrow keys to select then press ENTER

Use the down arrow to select: Accept all Entries

Note: If installing from a diskette, select:

Install Driver from IHV Diskette

5 Press ENTER.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

The system displays the following message:

Installing drivers for Network Card you selected. This will

take a few minutes.

When complete, the system displays the system prompt.

6 Enter setuname -n 7 Enter setuname -s 8 Enter cd /etc/net 9 Use the vi editor and enter the machine node name to the hosts

name

where

each of the following directories:

~ ticlts

~ ticots

~ ticotsord

Note: The machine node name must be entered two times on the same

line, separated by a tab.

10 Enter cd /etc/confnet.d/inet 11 Use the vi editor to edit the interface file. 12 Change the line smpw0:0::/dev/smpw0_0:-trailers

to:

eeE0:0::/dev/eeE_0:netmask 0xffffff00 broadcast

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

name

is the machine node name.

name

is the system name.

file in

a.b.c.

255 -trailers

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

where

a.b.c.

are the first three parts of your machine IP address. For

example, IP address 135.7.50.201 would be changed to 135.7.50.255.

13 Copy the files you edited in step 9 into the 14 Enter cd /etc/inet 15 Use the vi editor to edit the config file. 16 Change the line

###4c:/usr/sbin/route::n:add default default_router 1

to the following:

4c:/usr/sbin/route::y:add default

three parts of your IP address. For example, IP address 135.7.50.201

would be changed to 135.7.50.254.

17 Write and exit the file. 18 Continue with Verifying the PCI LAN Circuit Card Installation on page 51.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

etc/inet/ directory.

a.b.c.

254 1 where

585-313-110 Issue 2 January 2000 50

a.b.c.

are the first

2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Verifying the PCI LAN Circuit Card Installation

To set the 10 Mbps or 10/100 Mbps PCI LAN circuit card installation, do the following:

1 Enter /etc/inet/rc.restart 2 Check the message log report for TCP/IP or LAN adapter errors. See

Chapter 7, “Peripheral Administration,”

Version 7.0 Administration

3 Verify that you have network connectivity using the ping command. See

, 585-313-501.

Appendix A, “Summary of Commands,” in

Version 7.0 Administration

, 585-313-501.

Intuity CONVERSANT System

Intuity CON VERS AN T Sy st e m

Replacing a PCI LAN Circuit Card

To replace a 10 Mbps or a 10/100 Mbps PCI LAN circuit card, do the following:

1 Run the Hardware Resource Allocator to determine the configuration and

slot assignment of the PCI LAN circuit card. See Adding Hardware to an

Existing Configuration on page 517 in Appendix A, System Configuration.

2 Record the output. 3 Complete the Installing the PCI LAN Circuit Card on page 45 procedure

above.

4 Complete the V erifying the PCI LAN Circuit Card Installation on page 51

procedure above.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 51

2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

RAID Controller Circuit Card

The RAID controller circuit card (Figure 29 on page 52) is located in PCI slot 2 (backplane slot 19). The RAID controller circuit card has one jumper connected to J9.

Figure 29. RAID Controller Circuit Card

Token Ring Circuit Card

The Intuity CONVERSANT Token Ring circuit card allows you to connect the system to your local area network.

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

1. Card guide adapter

2. The circuit card

3. SIMM

4. External connector

5. J1 connector

6. J2 looparound connector with plug installed

7. J3 RAID cable connection

8. J9 RAID termination jumper

585-313-110 Issue 2 January 2000 52

2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

IBM Turbo 16/4 IBM Turbo 16/4 of the Token Ring circuit card (Figure 30 on page 53) is

software configured. This is the latest version of the Token Ring circuit card. A diskette, provided with the Token Ring circuit card, is used to set the IRQ, I/O address, ROM address, RAM address, and RAM size.

Note: If you are installing the IBM Turbo 16/4 circuit card, the system

cannot be equipped with the IBM Auto 16/4 circuit card.

Figure 30. Token Ring Circuit Card - IBM Turbo 16/4

cdintknr RPY 112197

Intuity™ CONVERSANT® System Version 7.0 MAP/100P Maintenance

585-313-110 Issue 2 January 2000 53

AT&T MAP-100P maintenance manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright and Legal Notices

Contents

Overview

About This Book

Intended Audiences

How to Use This Book

Conventions Used in This Book

Safety and Security Alert Labels

Getting Help

Technical Assistance

Related Resources

Using the CD-ROM Documentation

How To Comment on This Book

Overview

1 Getting Inside the Computer

Protecting against Damage from Electrostatic Discharge

Removing Power from the MAP/100P

Accessing the Circuit Card Cage

Replacing the Dress Cover

Restoring Power to the MAP/100P

Overview

General Procedures

Removing a Circuit Card

Installing a Circuit Card

Settings for Optional Circuit Cards

Tip/Ring Circuit Cards

E1/T1 Circuit Card

Speech and Signal Processor (AYC43) Circuit Card

PCI Ethernet LAN Circuit Cards

RAID Controller Circuit Card

Token Ring Circuit Card