AT&T MAP-100C maintenance manual

Intuity™ CONVERSANT® System

Version 7.0
MAP/100C Maintenance

585-313-109
108647355
January 2000
Issue 2

Copyright and Legal Notices

Copyright Copyright © 2000 by Lucent Technologies.

All rights reserved.
Printed in the USA.

This material is protected by the copyright laws of the United States and other
countries. It may not be reproduced, distributed, or altered in any fashion by
any entity (either internal or external to Lucent Technologies), except in
accordance with applicable agreements, contracts or licensing, without the
express written consent of the Business Communications Systems (BCS)
Global Learning Solutions (GLS) organization and the business management
owner of the material.

Acknowledgment This document was prepared by the GLS organization of the BCS division of

Lucent Technologies. Offices are located in Denver CO, Columbus OH,
Middletown NJ, and Basking Ridge NJ, USA.

Trademarks Lucent Technologies has made every effort to supply the following trademark

information about company names, products, and services mentioned in the
Intuity CONVERSANT documentation library:

• Adobe Systems, Inc. — Trademarks: Adobe, Acrobat.

• AT&T — Registered trademarks: Truevoice.

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585-313-109 Issue 2 January 2000 ii

Copyright and Legal Notices

• CLEO Communications — Tr ademarks: LINKix.

• Hayes Microcomputer Products, Inc. — Tr ademarks: Hayes,

Smartmodem.

• Intel Corporation — Registered trademarks: Pentium.

• Interface Systems, Inc. — Trademarks: CLEO.

• International Business Machines Corporation — Registered trademarks:

IBM, VTAM.

• Lucent Technologies — Registered trademarks: 5ESS, AUDIX,

CONVERSANT, DEFINITY, Voice Power. Trademarks: FlexWord, Intuity,
Lucent.

• Microsoft Corporation — Registered trademarks: Excel, Internet Explorer,

Microsoft, MS, MS-DOS, Windows, Windows NT.

• Minnesota Mining and Manufacturing — Trademarks: 3M.

• Netscape Communications — Trademarks: Netscape Navigator.

• Novell, Inc. — Registered trademarks: Novell.

• Oracle Corporation — Trademarks: OBJECT*SQL, ORACLE,

ORACLE*Terminal, PRO*C, SQL*FORMS, SQL*Menu, SQL*Net,
SQL*Plus, SQL*ReportWriter.

• Phillips Screw Co. — Registered trademarks: Phillips.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 iii

Copyright and Legal Notices

• Santa Cruz Operation, Inc. — Registered trademarks: UnixWare.

• UNIX System Laboratories, Inc. — Registered trademarks: UNIX.

• Veritas Software Corporation — Trademarks: VERITAS.

• Xerox Corporation — Trademarks: Ethernet.

Limited Warranty Lucent Technologies provides a limited warranty on this product. Refer to the

“Limited Use Software License Agreement” card provided with your package.
Lucent Technologies has determined that use of this electronic data delivery

system cannot cause harm to an end user's computing system and will not
assume any responsibility for problems that may arise with a user's computer
system while accessing the data in these document.

Every effort has been made to make sure that this document is complete and
accurate at the time of release, but information is subject to change.

United States FCC
Compliance
Information

Part 15: Class A statement. This equipment has been tested and found to
comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio­frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.

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585-313-109 Issue 2 January 2000 iv

Copyright and Legal Notices

Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the
interference at his own expense.

Canadian
Department of
Communications
(DOC) Interference
Information

This digital apparatus does not exceed the Class A limits for radio noise
emissions set out in the radio interference regulations of the Canadian
Department of Communications.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la class A
préscrites dans le reglement sur le brouillage radioélectrique édicté par le
ministére des Communications du Canada.

European Union
Declaration of
Conformity

Lucent Technologies Business Communications Systems declares that the
Intuity™ CONVERSANT® System equipment specified in this document
conforms to the referenced European Union (EU) Directives and Harmonized
Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive
73/23/EEC. The “CE” mark affixed to the equipment means that it conforms
to the above directives.

Telecom New
Zealand Ltd
Warning Notices

GENERAL WARNING: The grant of a Telepermit for any item of terminal
equipment indicates that only Telecom has accepted that the item complies
with minimum conditions for connection to its network. It indicates no
endorsement of the product by Telecom, nor does it provide any sort of
warranty. Above all, it provides no assurance that any item will work correctly

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 v

Copyright and Legal Notices

in all respects with other items of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all of

Telecom’s network services.
IMPORTANT NOTICE: Under power failure conditions, this device may not

operate. Please ensure that a separate telephone, not dependent on local
power, is available for emergency use.

AUTOMATIC RE-ATTEMPTS TO THE SAME NUMBER: Some parameters
required for compliance with Telecom’s Telepermit requirements are
dependent on the equipment (PC) associated with this device. The
associated equipment shall be set to operate within the following limits for
compliance with Telecom specifications:

• There shall be no more than 10 call attempts to the same number within

any 30 minute period for any single manual call initiation, and,

• The equipment shall go on-hook for a period of not less than 30 seconds

between the end of one attempts and the beginning of the next attempt.

AUTOMATIC CALLS TO DIFFERENT NUMBERS: Some parameters

required for compliance with Telecom’s Telepermit requirements are
dependent on the equipment (PC) associated with this device. In order to
operate within the limits for compliance with Telecom specifications, the
associated equipment shall be set to ensure that automatic calls to different
numbers are spaced such that there is not less than 5 seconds between the
end of one call attempt and the beginning of the next attempt.

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Copyright and Legal Notices

USER INSTRUCTIONS (AUTOMATIC CALL SETUP): This equipment shall
not be set up to make automatic calls to the Telecom "111" emergency
service.

CALL ANSWERING (AUTOMATIC ANSWERING EQUIPMENT): Some

parameters required for compliance with Telecom’s Telepermit requirements
are dependent on the equipment (PC) associated with this device. In order to
operate within the limits for compliance with Telecom specifications, the
associated equipment shall be set to ensure that calls are answered between
3 and 30 seconds of receipt of ringing.

Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an

unauthorized party, for example, persons other than your company’s
employees, agents, subcontractors, or persons working on your company’s
behalf. Note that there may be a risk of toll fraud associated with your
telecommunications system and, if toll fraud occurs, it can result in
substantial additional charges for your telecommunications services.

Your Responsibility for Your System’s Security

You and your system manager are responsible for the security of your system
and for preventing unauthorized use. You are also responsible for reading all
installation, instruction, and system administration documents provided with
this product in order to fully understand the features that can introduce risk of
toll fraud and the steps that can be taken to reduce that risk. Lucent
Technologies does not warrant that this product is immune from or will

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 vii

Copyright and Legal Notices

prevent unauthorized use of common-carrier telecommunication services or
facilities accessed through or connected to it. Lucent Technologies will not be
responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention and Corporate Security

If you suspect that you are being victimized by toll fraud and you need
technical support or assistance, call the Lucent Technologies National
Customer Care Center Toll Fraud Intervention Hotline at 1 800 643-2353.

Aside from whether immediate support is required, all toll fraud incidents
involving Lucent products or services should be reported to Lucent Corporate
Security at 1 800 821-8235. In addition to recording the incident, Lucent
Corporate Security is available for consultation on security issues,
investigation support, referral to law enforcement agencies, and educational
programs.

Documentation
Ordering
Information

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

To order a document, contact the Lucent Technologies Publications Center
and specify the 9-digit document number, the issue number, and the issue
date.

585-313-109 Issue 2 January 2000 viii

Copyright and Legal Notices

Write, Call, or Fax

Lucent Technologies Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219

Voice 1 800 457-1235 International Voice 317 322-6791
FAX [phone] International FAX [phone]

World Wide Web

Use a web browser to reach one of the following sites. Click Documents
and follow the instructions at the site.

• Organizations within Lucent Technologies

http://www.cic.lucent.com

• Lucent Technologies customers and others

http://www.lucentdocs.com

Standing Orders

You can be placed on a standing order list for this and other documents you
may need. Standing order will enable you to automatically receive updated
versions of individual documents or document sets, billed to account
information that you provide. For more information on standing orders, or to
be put on a list to receive future issues of this document, call or write the
Lucent Technologies Publications Center (see Write, Call, or Fax

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

(page ix)).

585-313-109 Issue 2 January 2000 ix

Contents

Copyright and Legal Notices ii

Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Acknowledgment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

United States FCC Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Canadian Department of Communications (DOC) Interference Information . . v

European Union Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Telecom New Zealand Ltd Warning Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Toll Fraud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Documentation Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

About This Book xxv

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi

How to Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi

How This Book Is Organized. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . xxviii

Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii

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Contents

Keyboard and Telephone Keypad Representations . . . . . . . . . . . . . . . . . . xxxiii

Cross References and Hypertext . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiv

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiv

Other Typography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxv

Safety and Security Alert Labels. . . . . . . . . . . . . . . . . . . . . . . . . xxxvi

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii

Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxviii

Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii

Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii

Related Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxix

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxix

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xl

Using the CD-ROM Documentation . . . . . . . . . . . . . . . . . . . . . . . . .xlii

Setting the Default Magnification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlii

Adjusting the Window Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii

Hiding and Displaying Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii

Using the Button Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii

Using Hypertext Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii

Navigating with Double Arrow Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii

Searching for Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliii

Displaying Figures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

Printing the Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv

How To Comment on This Book . . . . . . . . . . . . . . . . . . . . . . . . . . .xlv

Comment Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv

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Contents

Contact Us Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xlvi

1 Getting Inside the Computer 1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Protecting Against Damage from Electrostatic Discharge . . . . . . . . . . . . . 2

Removing Power from the MAP/100C . . . . . . . . . . . . . . . . . . . . . . . . 7

Removing AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Removing DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Accessing the Circuit Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Opening the Front Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Removing the Circuit Card Cage Retaining Bracket . . . . . . . . . . . . . . . . . . . . . . 13

Accessing the Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Accessing the Peripheral Bay from the Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Accessing the Peripheral Bay from the Back. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Restoring Power to the MAP/100C . . . . . . . . . . . . . . . . . . . . . . . . .17

2 Installing or Replacing Circuit Cards 18

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

General Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing a Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing a Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Settings for Optional Circuit Cards. . . . . . . . . . . . . . . . . . . . . . . . . . 23

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Contents

Tip/Ring Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

IVP6-IA (AYC29) Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

IVC6 (AYC10) Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

NGTR (AYC30) Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing the Tip/Ring Circuit Card Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

E1/T1 Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Installing the E1/T1 Circuit Card Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Speech and Signal Processor (AYC43) Circuit Card. . . . . . . . . . . . . . . . . . . . . . 42

Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Two-Position Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Rotary Switch Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing the ASP Driver Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

PCI Ethernet LAN Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

SMC8432 Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

SMC9332 Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Installing a PCI LAN Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Replacing a PCI LAN Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Token Ring Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

IBM Turbo 16/4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Installing the Token Ring Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Asynchronous SuperSerial Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

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Contents

Installing the Asynchronous SuperSerial Circuit Card Driver . . . . . . . . . . . . . 75

FIFO/SIB Synchronous Host Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Standard Circuit Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

P5 200 MHz CPU Circuit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Setting the Resource Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Placing the P5 200 MHz CPU Circuit Card in the MAP/100C. . . . . . . . . . . . . 89

Verifying the Parameter Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Video Controller Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Remote Maintenance Circuit Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Types of Remote Maintenance Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . 112

Setting the Resource Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Inserting the Remote Maintenance Circuit Card. . . . . . . . . . . . . . . . . . . . . . 116

Installing the Remote Maintenance Circuit Card Software Package. . . . . . . 117

3 Replacing the Hard Disk Drive 120

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Identifying a Failed Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . 121

Hard Disk Drive Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Identifying a Hard Disk Drive 0 Failure in a Nonmirrored or

Single-Disk System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Identifying a Speech Storage Hard Disk Drive Failure in a

Nonmirrored System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

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Contents

Identifying a Hard Disk Drive Failure in a Mirrored System . . . . . . . . . . . . . . . . 125

Hardware Procedures for Replacing a Hard Disk Drive . . . . . . . . . . . . . . 125

Removing a Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Readying a New Hard Disk Drive for Installation. . . . . . . . . . . . . . . . . . . . . . . . 130

Mounting a Hard Disk Drive in the MAP/100C. . . . . . . . . . . . . . . . . . . . . . . . . . 134

Connecting Cables to the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Replacing Hard Disk Drive 0. . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Replacing Hard Disk Drive 0 (Nonmirrored or Single Disk System) . . . . . . . . . 137

Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Restoring the Intuity CONVERSANT System . . . . . . . . . . . . . . . . . . . . . . . . 138

Replacing Hard Disk Drive 0 (Mirrored System) . . . . . . . . . . . . . . . . . . . . . . . . 139

Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Restoring the Intuity CONVERSANT System . . . . . . . . . . . . . . . . . . . . . . . . 139

Replacing a Hard Disk Drive other than Drive 0 . . . . . . . . . . . . . . . . . . 145

Software and Hardware Procedures for Replacing

a Hard Disk Drive (Nonmirrored System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Restoring the Intuity CONVERSANT System . . . . . . . . . . . . . . . . . . . . . . . . 146

Software and Hardware Procedures for Replacing a Hard Disk Drive

(Mirrored System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Restoring the Intuity CONVERSANT System . . . . . . . . . . . . . . . . . . . . . . . . 150

Adding a Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Adding a Hard Disk Drive to a System for Mirroring . . . . . . . . . . . . . . . . . . . . . 154

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585-313-109 Issue 2 January 2000 xv

Contents

Adding a Hard Disk Drive to a System for Speech Storage . . . . . . . . . . . . . . . 162

Moving the Speech to the Speech Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Cleaning a Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Using the fdisk Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Low-Level Formatting the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Low-Level Formatting with a P5 200 MHz CPU Circuit Card . . . . . . . . . . . . 169

Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Establishing Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Removing Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Disk Reuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Reusing for Mirroring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Reusing for Speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

4 Replacing Other Components 179

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Replacing the Electromagnetic Interference Reduction

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Toroid and Ferrite Placement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

General Toroid and Ferrite Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . 185

Installing a Toroid (Type A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Single Toroid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Paired Toroids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Installing a Ferrite (Type B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xvi

Contents

Replacing Defective Memory Modules. . . . . . . . . . . . . . . . . . . . . . . 190

Memory and SIMM Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Identifying a Damaged SIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Checking for Proper SIMM Seating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Checking for Defective SIMMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Removing SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Installing SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Replacing a Terminator SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Replacing the Fan Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Removing Fan Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Cleaning the Fan Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Installing Fan Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Replacing a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Replacing a Circuit Card Cage Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Removing a Circuit Card Cage Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Installing a Circuit Card Cage Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Replacing the Diskette Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Removing the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Installing a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Replacing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Installing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Replacing the SCSI Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . 223

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xvii

Contents

SCSI Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Removing a SCSI Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Verifying Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Installing a SCSI Cartridge Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Replacing the 25-Slot Backplane . . . . . . . . . . . . . . . . . . . . . . . . . 230

Removing the 25-Slot Backplane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Installing the 25-Slot Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

5 Installing the Tip/Ring Distribution Hardware 238

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

6 Installing Base System Software 249

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Installing Base System Software. . . . . . . . . . . . . . . . . . . . . . . . . . 250

Beginning the UnixWare Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Setting Up the UnixWare Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Initializing the Hard Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Transferring the UnixWare Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Installing the Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Activating the Volume Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 277

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585-313-109 Issue 2 January 2000 xviii

Contents

Installing the LAN Card Driver Package . . . . . . . . . . . . . . . . . . . . . . 278

Setting up the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Initializing the Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Testing the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

7 Installing the Intuity CONVERSANT System Software 288

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Installing the Intuity CONVERSANT Base Software Set. . . . . . . . . . . . . . 289

Installing the TCP/IP Packages . . . . . . . . . . . . . . . . . . . . . . . . . . 300

8 Installing the Optional Feature Software 302

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Installing Software Packages Using the Unix Management Screens . . . . . . . 303

Installing the Hardware Resource Allocator Package . . . . . . . . . . . . . . . 305

Installing the Asynchronous Host Toolkit. . . . . . . . . . . . . . . . . . . . . . 308

Installing the ASYNC_TEST Transaction Script Builder Backup . . . . . . . . . . . . 311

Installing the ASYNC_TEST Speech Script Builder Backup . . . . . . . . . . . . . . . 312

Installing the Adjunct/Switch Application Interface Packages . . . . . . . . . . . 315

Installing the CALLVISOR PC ISDN Package. . . . . . . . . . . . . . . . . . . . . . . . . . 315

Installing the CALLVISOR PC LAN Gateway Pack age . . . . . . . . . . . . . . . . . . . 317

Installing the CALLVISOR PC ASAI Package . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Installing the Adjunct/Switch Application Interface Package . . . . . . . . . . . . . . . 323

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xix

Contents

Installing the Analog Switch Interface Package . . . . . . . . . . . . . . . . . . 326

Installing the Backup/Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . 328

Installing the Call Bridge Application Package. . . . . . . . . . . . . . . . . . . 330

Installing the Call Classification Analysis Package . . . . . . . . . . . . . . . . 332

Installing the Data Collection Toolkit . . . . . . . . . . . . . . . . . . . . . . . . 335

Installing the Dial Pulse Recognition Package. . . . . . . . . . . . . . . . . . . 338

Installing the Enhanced Basic Speech Package. . . . . . . . . . . . . . . . . . 340

Installing the External Alarms Package . . . . . . . . . . . . . . . . . . . . . . 342

Installing the FlexWord Speech Recognition Package. . . . . . . . . . . . . . . 345

Installing the ASP Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Installing FlexWord Recognition - Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Installing FlexWord Recognition - U.S. English . . . . . . . . . . . . . . . . . . . . . . . . . 348

Installing the FlexWord Toolkit Package . . . . . . . . . . . . . . . . . . . . . . 352

Installing the Form Filler Application. . . . . . . . . . . . . . . . . . . . . . . . 355

Installing the Graphical Speech Editor Package. . . . . . . . . . . . . . . . . . 358

Installing the Intelligent Ports Card Package. . . . . . . . . . . . . . . . . . . . 360

Installing the LAN Adapter Setup Program . . . . . . . . . . . . . . . . . . . . 366

Installing the Cleo Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Installing the cleo_tkrn Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Installing the cleo_sib Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

Installing the cleo_sna_1281u Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Installing the cleo_3270 Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Installing the cleo_mgmt Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xx

Contents

Installing the cleo_netman Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Installing the cleo_HTE Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Installing the Host Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Installing the Synchronous Host Interface Package . . . . . . . . . . . . . . . . . . . . . 392

Installing the 3270 Enhanced File Transfer Package. . . . . . . . . . . . . . . . . . . . . 394

Installing the NetView Alarm Interface Package . . . . . . . . . . . . . . . . . . . . . . . . 396

Installing the ORACLE Development Packages . . . . . . . . . . . . . . . . . . 398

Package List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Increasing ORACLE File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Creating a Temporary File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Installing the ORACLE 7 Pro*C Package . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Installing the ORACLE Developer 2000 Toolkit. . . . . . . . . . . . . . . . . . . . . . . 403

Post installation setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Installing the ORACLE 7 Patch 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

Completing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Installing the ORACLE SQL*Net TCP/IP Package. . . . . . . . . . . . . . . . . 413

Installing the Primary Rate Interface Packages . . . . . . . . . . . . . . . . . . 415

Installing the ISDN Primary Rate Interface Package. . . . . . . . . . . . . . . . . . . . . 415

Installing the Advanced Primary Rate Interface Package . . . . . . . . . . . . . . . . . 418

Installing the Script Builder Package. . . . . . . . . . . . . . . . . . . . . . . . 420

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxi

Contents

Installing the Script Builder FAX Actions Package. . . . . . . . . . . . . . . . . 423

Installing the Unix Management Screens Package . . . . . . . . . . . . . . . . 432

Installing T1 Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Installing the Line Side T1 Interface Packages . . . . . . . . . . . . . . . . . . . . . . . . . 434

Installing the Line Side T1 Interface Package - Definity . . . . . . . . . . . . . . . . 434

Installing the Line Side T1 Interface Package - Galaxy. . . . . . . . . . . . . . . . . 437

Installing the T1 E&M Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Installing the Text To Speech Package. . . . . . . . . . . . . . . . . . . . . . . 442

Installing the WholeWord Recognition Packages . . . . . . . . . . . . . . . . . 449

Installing the WholeWord Recognition - Base Package. . . . . . . . . . . . . . . . . . . 449

Installing the WholeWord Recognition - Language Package. . . . . . . . . . . . . . . 451

Installing the Feature Test Script Package. . . . . . . . . . . . . . . . . . . . . 453

Installing the Universal Call ID Package. . . . . . . . . . . . . . . . . . . . . . 459

Installing the SNMP Emanate Agent Package. . . . . . . . . . . . . . . . . . . 461

Removing Software Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . 463

Using the Command Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

Using the Intuity CONVERSANT Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

Appendix A: System Configuration 468

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468

Component Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

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585-313-109 Issue 2 January 2000 xxii

Contents

Operating the Hardware Resource Allocator . . . . . . . . . . . . . . . . . . . 472

Adding Hardware to an Existing Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 473

Removing Hardware from an Existing Configuration. . . . . . . . . . . . . . . . . . . . . 477

Specifying a New Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

Saving a Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Viewing a Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

Viewing a Successful Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

Viewing an Unsuccessful Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Viewing a Dated Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Comparing a Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Presetting Hardware Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Configuration Device Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

The show_devices Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Appendix B: Component Ordering Numbers 497

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Component Ordering Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Appendix C: How to Build a System Using This Book 505

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

Checklist for Building a System . . . . . . . . . . . . . . . . . . . . . . . . . . 506

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Contents

Appendix D: Disaster Recovery Checklists 508

Disaster Recovery Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . 508

Checklist for Software Reloading on Nonmirrored Intuity CONVERSANT

Systems with Existing Hard Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Checklist for Intuity CONVERSANT Systems with All New Hard Disk Drives. . 510
Checklist for Nonmirrored Intuity CONVERSANT Systems with a

New Hard Disk Drive 0 and Other Existing Hard Disk Drives. . . . . . . . . . . . . 512

Checklist for Nonmirrored Intuity CONVERSANT Systems with a

New Hard Disk Drive, Other than Hard Disk Drive 0. . . . . . . . . . . . . . . . . . . . 513

Checklist for Mirrored Intuity CONVERSANT Systems with a

New Hard Disk Drive 0 and Other Existing Hard Disk Drives. . . . . . . . . . . . . 515

Checklist for Mirrored Intuity CONVERSANT Systems with a

New Hard Disk Drive, Other than Hard Disk Drive 0. . . . . . . . . . . . . . . . . . . . 517

Glossary 519
Index 603

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxiv

Overview

About This Book

This book contains information for troubleshooting and diagnosing problems
associated with the Intuity CONVERSANT MAP/100C and hardware. It also
includes component replacement procedures as well as installation
procedures for base system software, Intuity CONVERSANT system
software, and optional feature software. Appendices contain a system
configuration description, a list of component ordering numbers, a checklist
for building a system, and checklists for disaster recovery.

Note: To repair or alter the configuration of your system, you must have

a copy of this book,

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxv

About This Book Intended Audience

Intended Audience

This book is intended primarily for the on-site service technician and system
administrators. Secondary audiences include the following:

• Field support — Technical Service Organization (TSO)

• Lucent Technologies Helpline personnel

We assume that the primary users of this book have completed the
MAP/100C hardware installation training course (see Training

on page xxxix).

How to Use This Book

This book is designed to help you maintain your Intuity CONVERSANT
system. It should be used as a quick-reference to obtain specific information
you may need on a particular topic.

How This Book Is
Organized

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

This book contains the following sections:

• Chapter 1, Getting Inside the Computer — provides the correct

procedures for accessing the internal components of the MAP/100C
system.

585-313-109 Issue 2 January 2000 xxvi

About This Book How to Use This Book

• Chapter 2, Installing or Replacing Circuit Cards — contains information to

ensure that Int uity CONVER SANT circuit ca rds are in stalle d correctl y and
resource options are set correctly.

• Chapter 3, Replacing the Hard Disk Drive — contains procedures to

identify and recover from hard disk drive failures, to add a hard disk drive,
to establish disk mirroring, and to clean a hard disk drive.

• Chapter 4, Replacing Other Components — contains procedures to

replace in the MAP/100C internal components and information on the
correct configuration and settings for individual components.

• Chapter 5, Installing the Tip/Ring Distribution Hardware — contains the

installation procedures for the Tip/Ring distribution hardware.

• Chapter 6, Installing Base System Software — provides information to

reload the UnixWare operating system software.

• Chapter 7, Installing the Intuity CONVERSANT System Software —

contains procedures to reload the Intuity CONVERSANT system
software.

• Chapter 8, Installing the Optional Feature Software — contai ns

procedures to install all the software that was not included on the
application software cartridge tape.

• Appendix A, System Configuration — describes the configuration of

components in the MAP/100C and the operation of the Hardware
Resource Allocator.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxvii

About This Book Conventions Used in This Book

• Appendix B, Component Ordering Numbers — lists the ordering number

for replacement components used in the MAP/100C.

• Appendix C, How to Build a System Using This Book — provides the

sequence of operations for building an Intuity CONVERSANT system.

• Appendix D, Disaster Rec overy Checklists — provides a general task

checklist for disaster recovery with references to required procedures.

• Glossary — Defines the terms, abbreviations, and acronyms used in

system documentation.

• Index — Alphabetically lists the principal subjects covered in the book.

Conventions Used in This Book

Understanding the typographical and other conventions used in this book is
necessary to interpret the information.

Terminology • The word “type” means to press the key or sequence of keys specified.

For example, an instruction to type the letter “y” is shown as
Type y to continue.

• The word “enter” means to type a value and then press the ENTER key

on the keyboard. For example, an instruction to type the letter “y” and

ENTER is shown as

press

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxviii

About This Book Conventions Used in This Book

Enter y to continue.

• The word “select” means to move the cursor to the desired item and then

ENTER. For example, an instruction to move the cursor to the start

press
test option on the Network Loop-Around Test screen and then press

ENTER is shown as

Select Start Test

• The Intuity system display menus, screens, and windows. Menus allow

.

you to select options or to choose to view another menu, screen, or
window (Figure 1 on page xxx

). Screens and windows both show and
request system information (Figure 5 on page xxxiii

page xxxiii).

Note: Screens shown in this book are examples only . The screens you

see on your machine will be similar, but not exactly the same.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

through Figure 5 on

585-313-109 Issue 2 January 2000 xxix

About This Book Conventions Used in This Book

Figure 1. Example of an Intuity CONVERSANT Menu

Figure 2. Example of an Intuity CONVERSANT Window Requesting

Information

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxx

About This Book Conventions Used in This Book

Figure 3. Example of an Intuity CONVERSANT Screen Requesting Information

You may use a partition of your secondary hard disk. If you
choose to use a partition of your secondar y hard disk you will
be shown a screen that will allow you to partition your
secondary hard disk.

WARNING: All files in any partition(s) you delete will be
destroyed.

If you choose to create a UNIX System partition on your
secondary hard disk, it must be at least 40 MBs.
Your Options are:

1. Do not use a partition of the secondary hard disk for
the UNIX System.

2. Use a partition of the secondary hard disk for the
UNIX System.

Press ‘1’ or ‘2’ followed by ‘ENTER’.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxxi

About This Book Conventions Used in This Book

Figure 4. Example of an Intuity CONVERSANT Screen Showing Information

In order to install UnixWare, you must reserve a partition (a

portion of your hard disk’s space) on your primary hard disk
for the UNIX System. After you press ‘ENTER’ you will be
shown a screen that will allow you to create new partitions,
delete existing partitions or change the active partition of
your primary hard disk (the partition that your computer will
boot from).

WARNING: All files in any partition(s) you delete will be
destroyed. If you wish to attempt to preserve any files from
an existing UNIX System, do not delete its partition(s).

The UNIX System partition that you intend to use on the
primary hard disk must be at least 120 MBs and labeled
‘ACTIVE.’

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxxii

About This Book Conventions Used in This Book

Figure 5. Example of an Intuity CONVERSANT Window Showing Information

Keyboard and
Telephone Keypad
Representations

• Keys that you press on your terminal or PC are represented as small

capitalized

BOLD text. For example, an instruction to press the enter key

is shown as

ENTER.

Press

• Two or three keys that you press at the same time on your terminal or PC

(that is, you hold down the first key while pressing the second and/or third
key) are represented as small capitalized

instruction to press and hold the Alt key while typing the letter “d” is shown
as

ALT + D.

Press

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

BOLD text. For example, an

585-313-109 Issue 2 January 2000 xxxiii

About This Book Conventions Used in This Book

• Function keys on your terminal, PC, or system screens, also known as

soft keys, are represented as small capitalized
function or value of that key enclosed in parentheses. For example, an
instruction to press function key 3 is shown as

F3 (Choices).

Press

• Keys that you press on your telephone keypad appear in small capitalized

BOLD text. For example, an instruction to press the first key on your

telephone keypad is shown as
Press 1 to record a message.

BOLD text followed by the

Cross References
and Hypertext

Screen Displays • Values, system messages, field names, and prompts that appear on the

Blue underlined type indicates a cross reference or hypertext link that takes

you to another location in the document when you click on it with your mouse.

screen as well as simulated screen displays are shown in typewriter-style

constant width type, as shown in the following examples:

Enter the number of ports to be dedicated to outbound traffic in the

Maximum Simultaneous Ports field.
Alarm Form Update was successful.

Press <Enter> to continue.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxxiv

About This Book Conventions Used in This Book

• The sequence of menu options that you must select to display a specific

screen or submenu is shown as follows:
Start at the Intuity CONVERSANT main menu and select:

> Reports

> Message Log Report

In this example, you would access the Intuity CONVERSANT main menu
and select the Reports menu. From the Reports menu, you would then
select the Message Log Reports menu.

Other T y pog raphy • Commands and text you type in or enter appear in bold type, as in the

following examples:

Enter change-switch-time-zone at the
Type high or low in the

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

Speed: field.

Enter command: prompt.

585-313-109 Issue 2 January 2000 xxxv

About This Book Safety and Security Alert Labels

• Command variables are shown in

what yo u must ty pe in, and in
example:

Enter ch ma
the call delivery machine you just created.

• Command options are shown inside square brackets, for example:

Enter connect

machine_name

switchname

Safety and Security Alert Labels

This book uses the following symbols to call your attention to potential
problems that could cause personal injury, damage to equipment, loss of
data, service interruptions, or breaches of toll fraud security:

!

CAUTION:

Indicates the presence of a hazard that if not avoided can or will cause minor
personal injury or property damage, including loss of data.

!

WARNING:

Indicates the presence of a hazard that if not avoided can cause death
or severe personal injury.

bold italic

blue italic type

, where

[-d] [-b | -w]

machine_name

type when they are part of

when they are referred to, for

is the name of

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxxvi

About This Book Getting Help

!

DANGER:

Indicates the presence of a hazard that if not avoided will cause death
or severe personal injury.

!

SECURITY ALERT:

Indicates the presence of a toll fraud security hazard. Toll fraud is the
unauthorized use of a telecommunications system by an unauthorized
party.

Getting Help

The Intuity CONVERSANT system provides online help to assist you during
installation, administration, and application development tasks.

To use the online help:

• Press F1 (Help) when you are in a menu or window.

The first time you press
currently active window or menu.

~ When you are in a window, the help explains the purpose of the

window and describes its fields.

~ When you are in a menu, the help explains how to use menus.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

F1, the system displays informa tio n a bout the

585-313-109 Issue 2 January 2000 xxxvii

About This Book Technical Assistance

If you press F1 again, the system displays a General Help screen that
explains how to use the online help.

• Press F2 (Choi ces) when you are in a field.

The system displays valid field choices either in a pop-up window or on
the status line directly above the function keys.

• Press F6 (Cancel) to exit the online help.

Technical Assistance

Web Site The following customer support web site contains resources where you can

find solutions for technical problems:

http://support.lucent.com

Contact Numbers Technical assistance on the Intuity CONVERSANT product is available

through the following telephone contacts:

• In the United States, call 1-800-242-2121.

• In Canada, call one of the following numbers, depending on your location:
~ 1-800-363-1882 for assistance in Quebec and eastern Canada
~ 1-800-387-4268 for assistance in Ontario and western Canada

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxxviii

About This Book Related Resources

• In any other country, call your local distributor or check with your project

manager or systems consultant.

Related Resources

Additional documentation and training material is available for you to learn
more about the Intuity CONVERSANT product.

Training To obtain training on the Intuity CONVERSANT product, contact the BCS

Education and Training Center at one of the following numbers:

• Organizations within Lucent Technologies [phone]

• Lucent Technologies customers and all others [phone]

You can also view information on Intuity CONVERSANT training at the
Global Learning Solutions (GLS) web site at one of the following web links:

• Organizations within Lucent Technologies

http://training.gls.lucent.com

• Lucent Technologies customers and all others

http://www.lucenttraining.com

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xxxix

About This Book Related Resources

The courses listed below are recommended. Other courses are available.

• For technicians doing repairs on Intuity CONVERSANT V7.0 systems
~ BTT509H, CONVERSANT Installation and Maintenance Voice

Information Syst em

• For technicians and administrators
~ BTC344M, Intuity CONVERSANT V7 Administration Overview (CD-

ROM)

• For application developers
~ BTC128H, Introduction to Script Builder

~ BTC166H, Introduction to Voice@Work
~ BTC204H, Intermediate Voice@W ork
~ BTC301H, Advanced CONVERSANT Programming

Documentation Appendix A, "Documentation Guide," in

Version 7.0 System Description

, 585-313-204, describes in detail all books
included in Intuity CONVERSANT documentation library and referenced in
this book.

Note: Always refer to the appropriate book for specific information on

planning, installing, administering, or maintaining an Intuity
CONVERSANT system.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xl

Intuity CONVERSANT System

About This Book Related Resources

Additional Suggested Documentation

It is suggested that you also obtain and use the following book for information
on security and toll fraud issues:

•

GBCS Products Security Handbook

For Troubleshooting Information

Basic troubleshooting information is available in “Troubleshooting” in the

Intuity CONVERSANT System Reference

For Diagnostic Information

Instructions for conducting diagnostics are available in “Diagnostics” in the

Intuity CONVERSANT System Reference

For Common System Procedures

Instructions for conducting common system procedures are available in
“Common Procedures” in the

Intuity CONVERSANT System Reference

313-205.

For Installation Information

Instructions for installing or reinstalling system elements are available in

Intuity CONVERSANT System Version 7.0 New System Installation

313-106.

, 555-025-600

, 585-313-205.

, 585-313-205.

, 585-

, 585-

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xli

About This Book Using the CD-ROM Documentation

Obtaining Printed Versions of the Documentation

See Documentation Ordering Information on page viii of Copyright and Legal

Notice s for information on how to purchase Intuity CONVERSANT

documentation in printed form. You can also print documentation locally from
the CD-ROM (see Printing the Documentation

on page xliv).

Using the CD-ROM Documentation

Lucent Technologies ships the documentation in electronic form. Using the
Adobe Acrobat Reader application, you can read these documents on a
Windows PC, on a Sun Solaris workstation, or on an HP-UX workstation.
Acrobat Reader displays high-quality, print-like graphics on both UNIX and
Windows platforms. It provides scrolling, zoom, and extensive search
capabilities, along with online help. A copy of Acrobat Reader is included with
the documents.

Note: If viewing documents online, it is recommended that you use a

separate platform and not the Intuity CONVERSANT system.

Setting the Default
Magnification

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

You can set your default magnification by selecting File | Preferences |
General. We recommend the Fit Page option.

585-313-109 Issue 2 January 2000 xlii

About This Book Using the CD-ROM Documentation

Adjusting the
Window Size

Hiding and
Displaying
Bookmarks

Using the Button
Bar

Using Hypertext
Links

Navigating with
Double Arrow Keys

Searching for
Topics

On HP and Sun workstations, you can control the size of the reader window
by using the -geometry argument. For example, the command string
acroread -geometry 900x900 mainmenu.pdf opens the main menu with a
window size of 900 pixels square.

By default, the document appears with bookmarks displayed on the left side
of the screen. The bookmarks serve as a hypertext table of contents for the
chapter you are viewing. You can control the appearance of bookmarks by
selecting View | Page Only or View | Bookmarks and Page.

The button bar can take you to the book’s Index, table of contents, main
menu, and glossary. It also lets you update your documents. Click the
corresponding button to jump to the section you want to read.

Hypertext links appears in blue underlined text. These links are shortcuts to
other sections or books.

The double right and double left arrows ( and ) at the top of the
Acrobat Reader window are the go-back and go-forward functions. The go­back button takes you to the last page you visited prior to the current page.
Typically, you use to jump back to the main text from a cross reference or
illustration.

Acrobat has a sophisticated search capability. From the main menu, select
Tools | Search. Then select Master Index.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xliii

About This Book Using the CD-ROM Documentation

Displaying Figures If lines in figures appear broken or absent, increase the magnification. You

might also want to print a paper copy of the figure for better resolution.

Printing the
Documentation

Note: For information on purchasing printed copies of the documents,

see Obtaining Printed Versions of the Documentation

If you would like to read the documentation in paper form rather than on a
computer monitor, you can print all or portions of the online screens.

Printing an Entire Document

To print an entire document, do the following:

1 From the documentation main menu screen, select one of the print-

optimized documents. Print-optimized documents print two-screens to a
side, both sides of the sheet on 8.5x11-inch or A4 paper.

2 Select File | Print.
3 Enter the page range you want to print, or select All. Note that the print

page range is different from the page numbers on the documents (they
print two to a page).

4 The document prints.
5 Close the file. Do not leave this file open while viewing the electronic

documents.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

on page xlii.

585-313-109 Issue 2 January 2000 xliv

About This Book How To Comment on This Book

Printing Part of a Document

To print a single page or a short section, you can print directly from the online
version of the document.

1 Select File | Print.
2 Enter the page range you want to print, or select Current.

The document prints, one screen per side, two sides per sheet.

How To Comment on This Book

While we have tried to make this document fit your needs, we are interested
in your suggestions for improving it and urge you to send your comments to
us.

Comment Form A comment form, available in paper and electronic versions, is available via

the documentation CD-ROM. To use the comment form:

1 Select Comments from the Main Menu of the CD-ROM.
2 Follow the instructions provided on the CD-ROM to do one of the

following:

~ Print the paper version of the form, complete it, and fax or mail it to us.
~ Access a Lucent Technologies website where you can enter your

comments electronically.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xlv

About This Book How To Comment on This Book

Contact Us Directly If you prefer not to use the comment form, you can contact us directly at the

following address or fax number.

Note: Direct your correspondence to the attention of the Lucent

Technologies Intuity CONVERSANT writing team. Be sure to
mention the title of the book on which you are commenting.

Lucent Technologies
GLS Information Development Division
Room 22-2H15
11900 North Pecos Street
Denver, CO 80234-2703 US

Fax [phone]

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 xlvi

Overview

1 Getting Inside the Computer

This chapter provides the correct procedures for accessing the internal
components of the MAP/100C.

Topics covered include:

• Protecting Against Damage from Electrostatic Discharge on page 2

• Power removal and restoration

~ Removing Power from the MAP/100C on page 7
~ Restoring Power to the MAP/100C on page 17

• Computer chassis a cce ss

~ Accessing the Circuit Card Cage on page 11
~ Accessing the Peripheral Bay on page 13

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 1

1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

Protecting Against Damage from Electrostatic Discharge

!

CAUTION:

Read this section before unpacking the MAP/100C. You
grounding techniques to prevent the discharge of static electricity from your
body into ESD-sensitive components.

Circuit cards and packaging materials that contain ESD-sensitive
components are usually marked with a yellow-and-black warning symbol
(Figure 6 on page 2

Figure 6. ESD Wlarning Symbol

).

ATTENTION

OBSERVE PRECAUTIONS

FOR HANDLING

ELECTROSTATIC

SENSITIVE

DEVICES

must

observe proper

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 2

1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

!

CAUTION:

Ensure that your palm is not in contact with the non-component side of the
board.

To avoid damaging ESD-sensitive components, follow these rules:

• Handle ESD-sensitive circuit cards only after attaching a wrist strap to the

bare wrist. Attach the other end of the wrist strap to a ground that
terminates at the system ground, such as any unpainted metallic chassis
surface.

• Handle a circuit card by the faceplate or side edges only (Figure 7 on

page 4 and Figure 8 on page 5).

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 3

1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

Figure 7. How to Hold a Small Circuit Card

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 4

1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

Figure 8. How to Hold a Large Circuit Card

!

CAUTION:

Ensure that your palm is not in contact with the noncomponent side of the
board.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 5

1 Getting Inside the Computer Protecting Against Damage from Electrostatic Discharge

• Keep circuit cards away from plastics and other synthetic materials such

as polyester clothing.

• Do not hand circuit cards to another person unless that person is

grounded at the same potential level.

• Hold devices such as a hard disk, floppy drive, or streaming tape in the

same manner as a large circuit card. The ESD-sensitive area of these
components is located on the bottom surface (Figure 9 on page 6

Figure 9. ESD-Sensitive Area of an Electronic Component

ESD sensitive
area (bottom
surface)

).

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

Recommended
holding points

585-313-109 Issue 2 January 2000 6

1 Getting Inside the Computer Removing Power from the MAP/100C

Removing Power from the MAP/100C

The MAP/100C can operate with either AC or DC power.

Removing AC Power

The MAP/100C requires a dedicated power line. The power cord connects to

the top of the MAP/100C at the point labeled “AC power input receptacle.”
Before you begin any work in the MAP/100C you must disconnect the
incoming power.

To remove AC power from the MAP/100C, do the following:

1 Shut down the voice system. See “Administer the Voice System,” in

“Common System Procedures,” in the

Reference

2 Shut down the Intuity CONVERSANT system. See “Shut Down the

System,” in “Common System Procedures,” in the

System Reference

3 Turn off the monitor’s power switch.

The green or amber lamp on the front bottom of the monitor should be off.

, 585-313-205.

, 585-313-205.

Intuity CONVERSANT System

Intuity CONVERSANT

4 T urn off the power switch on the lower front of the MAP/100C (Figure 10

on page 8).

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 7

1 Getting Inside the Computer Removing Power from the MAP/100C

Figure 10. MAP/100C Front View

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 8

1 Getting Inside the Computer Removing Power from the MAP/100C

5 Turn off the circuit breaker on the back of the MAP/100C

(Figure 11 on page 9

Figure 11. MAP/100C Back View

).

6 Unplug the MAP/100C from the power outlet.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 9

1 Getting Inside the Computer Removing Power from the MAP/100C

7 Observe the correct lock-out/tag-out precautions for isolating power as

outlined in the Lucent Technol og ies lock-out/ta g-out procedure.

Removing DC Power

To remove DC power from the MAP/100C, do the following:

1 Shut down the voice system. See “Administer the Voice System,” in

“Common System Procedures,” in the

Reference

2 Shut down the Intuity CONVERSANT system. See “Shut Down the

, 585-313-205.

System,” in “Common System Procedures,” in the

System Reference

3 Turn off the monitor’s power switch.

, 585-313-205.

The green or amber lamp on the front bottom of the monitor should be off.

4 T urn off the power switch on the lower front of the MAP/100C

(Figure 10 on page 8

5 Turn off the circuit breaker on the back of the MAP/100C

(Figure 11 on page 9

).

).

Intuity CONVERSANT System

Intuity CONVERSANT

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 10

1 Getting Inside the Computer Accessing the Circuit Card Cage

Accessing the Circuit Card Cage

The circuit card cage houses the circuit cards used by the Intuity
CONVERSANT system. See Appendix A,
placement of the circuit cards within the circuit card cage.

To access the circuit card cage you must

• Open the front door

• Remove the circuit card retaining bracket

Opening the Front Door

To open the front door, do the following:

1 Loosen the 1/4-turn latch on the MAP/100C front door

(Figure 10 on page 8

2 Disengage the slide latches on the left side of the door

(Figure 10 on page 8

3 Swing the door open as far to the right as possible

(Figure 12 on page 12

).

) by pushing them toward the center.

).

System Configuration for the

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 11

1 Getting Inside the Computer Accessing the Circuit Card Cage

Figure 12. MAP/100C Circuit Card Cage

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 12

1 Getting Inside the Computer Accessing the Peripheral Bay

Removing the Circuit Card Cage Retaining Bracket

To remove the circuit card cage retaining bracket, do the following:

1 Pull the knurled knob, on the left of the circuit card cage retaining bracket,

toward the center of the MAP/100C until it is released from the hole in the
chassis.

2 Gently pull on the left side of the circuit card retaining bracket to remove

the bracket from the MAP/100C.

Accessing the Peripheral Bay

The peripheral bay houses the hard disk drives, the floppy disk drive, and the
SCSI tape drive. See Appendix A,
these components within the peripheral bay.

The peripheral bay can be accessed from the front or the back.

Accessing the Peripheral Bay from the Front

To access the peripheral bay from the front, do the following:

System Configuration for the placement of

1 Disengage the slide latches on the left side of the door

(Figure 10 on page 8

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

) by pushing them toward the center.

585-313-109 Issue 2 January 2000 13

1 Getting Inside the Computer Accessing the Peripheral Bay

2 Swing the door down as far as possible (Figure 13 on page 14).

Figure 13. MAP/100C Peripheral Bay

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 14

1 Getting Inside the Computer Accessing the Peripheral Bay

Accessing the Peripheral Bay from the Back

To access the peripheral bay from the back, do the following:

1 Release the slide latches on the front of the MAP/100C.
2 Pull the unit forward.
3 Loosen the captive screws on the rear peripheral bay door.
4 Swing the door down as far as possible (Figure 14 on page 16).

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 15

1 Getting Inside the Computer Accessing the Peripheral Bay

Figure 14. MAP/100C Back View with the Peripheral Bay Door Open

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 16

1 Getting Inside the Computer Restoring Power to the MAP/100C

Restoring Power to the MAP/100C

To restore power to the MAP/100C, do the following:

1 Plug the MAP/100C power cord into the designated power outlet.
2 Turn on the circuit breaker on the back of the MAP/100C (Figure 11 on

page 9).

3 Turn on the power switch on the lower front of the MAP/100C (Figure 10

on page 8).

4 Turn on the monitor’s power switch.

The green or amber lamp on the front bottom of the monitor should be lit.

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 17

2 Installing or Replacing Circuit

Overview

Cards

This chapter provides information to ensure that circuit cards are installed
correctly and resource options are set correctly on the MAP/100C system.

Topics covered include:

• Configuring circuit cards in the MAP/100C

• Types of circuit cards

• General steps for circuit card installation

• Specific procedures for installation of standard and optional MAP/100C

circuit cards

• Settings for resource options

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 18

2 Installing or Replacing Circuit Cards General Procedures

General Procedures

The general procedures include:

• Removing a Circuit Card on page 19

• Installing a Circuit Card on page 21

Removing a Circuit Card

!

CAUTION:

Observe proper electrostatic discharge precautions when you handle
computer components. Wear an antistatic wrist strap that touches your bare
skin and connect the strap cable to an earth ground. See the guidelines in

Protecting Against Damage from Electrostatic Discharge
Chapter 1,

To remove a circuit card, do the following.

1 Verify that the replacement equipment is on site and appears to be in

usable condition, with no obvious shipping damage.

Note: If the circuit card being replaced is defective, note all symptoms of

Getting Inside the Computer .

failure and include this information with the circuit card when it is
returned.

on page 2, in

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

585-313-109 Issue 2 January 2000 19

2 Installing or Replacing Circuit Cards General Procedures

2 If the system is in service, do the following:

a Stop the voice system. See “Administer the Voice System,” in

“Common System Procedures,” in the

Reference

b Shut down the voice system. See “Administer the Voice System,” in

, 585-313-205.

“Common System Procedures,” in the

Reference

c Shut down the Intuity CONVERSANT system. See “Shut Down the

, 585-313-205.

System,” in “Common System Procedures,” in the

CONVERSANT System Reference

3 Remove power from the MAP/100C. See Removing Power from the

MAP/100C on page 7 in Chapter 1, Getting Inside the Computer .

4 Access the circuit card cage. See Accessing the Circuit Card Cage on

page 11 in Chapter 1, Getting Inside the Computer .

5 Locate the card to be replaced within the card cage. Disconnect any

attached cables. Note the connectivity of each cable.

6 If there are ribbon cables attached to other cards which would impede the

removal of the card, disconnect them and place them to the side. Note the
connectivity of each cable.

Intuity CONVERSANT System

Intuity CONVERSANT System

Intuity

, 585-313-205.

7 Remove the retaining screw from the circuit card faceplate and save it.

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2 Installing or Replacing Circuit Cards General Procedures

8 Remove the circuit card from the backplane slot by gently pulling at the

top corners of the circuit card.

Note: The backplane connector slots are labeled 1 through 25. Make

sure to install the replacement card in the same backplane slot.

9 Remove the circuit card from the MAP/100C chassis.

!

CAUTION:

Hold the circuit card carefully by the edges and place it on a grounded mat.
See Protecting Against Damage from Electrostatic Discharge

Chapter 1,

precautions.

Installing a Circuit Card

!

CAUTION:

Observe proper electrostatic discharge precautions when you handle
computer components. Wear an antistatic wrist strap that touches your bare
skin and connect the strap cable to an earth ground. See Protec ting Aga ins t

Damage from Electrostatic Discharge on page 2 in Chapter 1, Getting Inside
the Computer for detailed electrostatic discharge precautions.

Getting Inside the Computer for detailed electrostatic discharge

on page 2 in

To install a circuit card, do the following:

1 Remove the new circuit card from its ESD protective wrapping.

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2 Installing or Replacing Circuit Cards General Procedures

Note: Keep the package and all ESD protective wrapping. If you must

return a card for repair, re-use of the replacement unit packaging

is necessary to meet the manufacturer’s warranty.

2 Verify the circuit card switch and jumper settings. Ensure address

switches and jumpers are set to match the old card.

Note: See the specific instructions, listed later in this chapter, for each

type of circuit card being installed. Then continue with Step 3.

3 Holding the circuit card by its upper corners, slide the card into the

backplane connector slot position from which you removed the damaged
card.

4 Apply even pressure to both corners of the circuit card until it is locked

into the backplane.

5 Secure the circuit card faceplate into position by replacing the retaining

screw.

6 Return all cables on the new card. Make sure these cables are attached

to their proper terminations.

7 Return all cables removed from other cards. Make sure these cables are

attached to their proper terminations.

8 Close the circuit card cage. See Accessing the Circuit Card Cage on page

11 in Chapter 1, Getting Inside the Computer .

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

9 Apply power to the unit. See Restoring Power to the MAP/100C on page

17, in Chapter 1, Getting Inside the Computer .

10 Reboot the Intuity CONVERSANT system. See “Reboot the System,” in

“Common System Procedures,” in the

Reference

, 585-313-205.

Intuity CONVERSANT System

Settings for Optional Circuit Cards

!

CAUTION:

Observe proper electrostatic discharge precautions when you handle
computer components. Wear an antistatic wrist strap that touches your bare
skin and connect the strap cable to an earth ground. See Protec ting Aga ins t

Damage from Electrostatic Discharge on page 2, in Chapter 1, Getting Inside
the Computer for detailed electrostatic discharge precautions.

This section provides the following information on the optional feature circuit
cards:

• Switch and jumper settings

• Other installation requirements that are specific to the particular circuit

card you are installing

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

In general, circuit cards are not preset at the factory. You must set the

before

switches and jumpers (resource options)
you set the switches according to the instructions in this book, remember that
OFF is equivalent to open and ON is equivalent to closed.

Tip/Ring Circuit Cards

The Tip/Ring circuit cards provide the channels which are used by the Intuity
CONVERSANT system. The MAP/100C accommodates eleven Tip/Ring
circuit cards. The Tip/Ring circuit card can be any of the following types:

• AYC29 (IVP6-IA)

• AYC10 (IVC6)

• AYC30 (NGTR)

The following section covers the resource option settings for each type of T/R
card. Many of the figures referenced illustrate settings for more than one type
of T/R card.

The six switches on Switch Bank A adjust the termination impedance that
each Tip/Ring interface presents to the network. This adjustment is
sometimes necessary to ensure an adequate impedance match between the
network and the telephone hybrid on the Tip/Ring card.

you install the cards. When

Switches one (1) through six (6) on Switch Bank A correspond to channels
0-5, respectively, on each Tip/Ring card.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

In general, you should leave all switches on Switch Bank A in the factory

default “OPEN” position. If the system shows problems such as not
recognizing touch tones, touch-tone simulation by outgoing speech (speech
abruptly stops during playback), or unreliable detection of touch tones during
playback (playback does not stop when a touch tone is entered), moving the
switch that corresponds to the channel exhibiting the conditions to the
“CLOSED” position may solve the problem.

Each Tip/Ring card in the system must have a unique address. To set these
addresses, set Sw itch Ba nk B as shown in Figure 15 on page 26
0” denotes the first Tip/Ring circuit card you are installing, “T/R 1” denotes the
second card, and so on.

, where “T/R

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 15. Settings for Switches on the IVP6-IA (AYC29) and IVC6 (AYC10)

Tip/Ring Circuit Cards T/R-0 through T/R-7

Base I/O address = 100 Hex.

Base I/O address = 200 Hex.

Base I/O address = 300 Hex.

IVC6-IU T/R 0
First card installed

Base I/O address = 500 Hex.

IVC6-IU T/R 3
Fourth card installed

Base I/O address = 900 Hex.

IVC6-IU T/R 6
Seventhcard installed

Base I/O address = d00 Hex.

IVC6-IU T/R 9
Tenth card installed

IVC6-IU T /R 1
Second card installed

Base I/O address = 600 Hex.

IVC6-IU T /R 4
Fifth c ard in s t alled

Base I/O address = a00 Hex.

IVC6-IU T /R 7
Eighth card installed

Base I/O address = e00 Hex.

IVC6-IU T /R 10
Eleventh ca rd installed

IVC6-IU T/R 2
Third card installed

Base I/O address = 700 Hex.

IVC6-IU T/R 5
Sixthcardinstalled

Base I/O address = b00 Hex.

IVC6-IU T/R 8
Ninth card installed

Note:

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

Rocker switches 5
and6canbeset
eitheropen or closed.

585-313-109 Issue 2 January 2000 26

2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

IVP6-IA (AYC29)
Circuit Card

The IVP6-IA (AYC29) circuit card ( Figure 16 on page 27) provides six
channels. This circuit card contains switches that you must set before you
install the circuit card in the MAP/100C.

Each Tip/Ring card in the system must have a unique address. To set these
addresses, the switches must be configured properly. Figure 15 on page 26
shows the switch settings for the IVP6-IA (AYC29) circuit card.

Figure 16. Layout of the IVP6 (AYC29) Tip/Ring Circuit Card

Rocker switches
(see IVP6
switch setting
figure)

TDM bus
terminator SIPs
location

Modular
jacks

Audio
input

Audio
output

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

IVC6 (AYC10)
Circuit Card

The IVC6 (AYC10) circuit card (Figure 17 on page 28) provides six channels.
This circuit card contains switches that you must set before you install the
circuit card in the MAP/100C.

Figure 17. IVC6 (AYC10) Tip/Ring Circuit Card

Rocker
switches
(see IVC6
switch s etting
figure)

TDM bus
terminator SIPs

8-pin
modular
jacks

Audio
input

Audio
output

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Each Tip/Ring card in the system must have a unique address. To set these
addresses, the switches must be configured properly. Figure 15 on page 26
shows the switch settings for the IVC6 (AYC10) circuit card.

NGTR (AYC30)
Circuit Card

The NGTR (AYC30) circuit card (Figure 18 on page 30) provides six
channels. This circuit card contains switches that you must set before you
install the circuit card in the MAP/100C.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 18. NGTR (AYC30)

I/O address switch

TDM bus B

TDM bus terminator SIPs

TDM bus A

8-pin
modular
jacks

Audio
input

Audio
output

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ngtr KLC 070296

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Each Tip/Ring circuit card in the system must have a unique address. To set
these addresses, the switch must be configured properly. Figure 19 on page

31 shows the switch settings for the NGTR (AYC30) circuit card.

Figure 19. NGTR (AYC30) Tip/Ring Circuit Card Switch Settings

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Installing the
Tip/Ring Circuit
Card Driver

Note: If the Tip/Ring circuit cards are not recognized when the voice

system is started or if other problems are noticed with the Tip/Ring
circuit card driver, it ma y be necessary to remove and reinstall the
Tip/Ring circuit card driver.

Occasionally dynamically loadable drivers fail to load into the
UnixWare kernel properly.

To install the Tip/Ring circuit card driver, do the following:

1 Stop the voice system. See “Administer the Voice System,” in “Common

System Procedures,” in the

Intuity CONVERSANT System Reference

585-313-205.

2 Run the Hardware Resource Allocator to determine the configuration and

placement of the Tip/Ring circuit cards to be installed. See Adding

Hardware to an Existing Configuration on page 473 in Appendix A,
System Configuration.

3 If you are not already logged in as root, do so now.
4 Enter pkgadd -d diskette1

The system displays the following message:

Insert diskette into Floppy Drive 1.
Type [go] when ready,

or [q] to quit: (default: go)

,

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

5 Insert the diskette labeled “Tip/Ring Board Driver 1 of 1” into the diskette

drive.

6 Press ENTER.

The system displays the following message:

Installation in progress -- do not remove the diskette.
The following packages are available:

1. tipring INTUITY Tip/Ring Board Driver
(i486)

Select package(s) you wish to process (or ‘all’ to process
all packages). (default: all) [?,??,q]:

Press ENTER.

7

The system displays the following message:

PROCESSING:
Set: INTUITY Tip/Ring Board Driver (tipring) from
<diskette1>

INTUITY Tip/Ring Board Driver
(i486)
Using </> as the package base directory.
Lucent Technologies Inc.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

The system displays several status messages and then the following
message:

Please enter the IRQ:

8 Enter the IRQ provided by the Hardware Resource Allocator.

The system displays several status messages and then the following
message:

Installation of INTUITY Tip/Ring Board Driver (tipring) was
successful.

Insert diskette into Floppy Drive 1.
Type [go] when ready,

or [q] to quit: (default: go)

9 Enter q

10 Remove the diskette labeled “Tip/Ring Board Driver 1 of 1” from the

diskette drive.

E1/T1 Circuit Card

The E1/T1 circuit card (Figure 20 on page 35) contains switches and jumpers
that you must set before you install the circuit card in the MAP/100C.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 20. E1/T1 (AYC21) Circuit Card

SW1

(device number)

SW2

(operating mode)

(lab use only)

Test port

TDM bus B

(reserved for

future us e)

Bus B

terminating

resistors

terminating

Bus A

resistors

TDM bus A

LED

8-pin

modular

jack

TX

connector

(signal out)

J7

(IRQ select)

Intuity™ CONVERSANT® System Version 7.0 MAP/100C Maintenance

J8

(shield ground)

RX
connector
(signal in)

585-313-109 Issue 2 January 2000 35

2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Jumper Settings Figure 21 on page 36 shows the location and correct setting of the E1/T1

circuit card jumpers.

Figure 21. AYC21 Jumper Settings

68302

J12 (IRQ select)

7

Switch Settings There are two sets of switches on the E1/T1 circuit card. Figure 22 on page

37 through Figure 24 on page 38 show the correct swit ch settings.

J8

Ground RX outer conductor

Ground TX outer conductor

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 22. AYC21 Device Number Switch 1 Settings

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 23. AYC21 Operating Mode Switch Settings for E1 Operation

CEPT/E1

75 ohm, BNC jack

Figure 24. AYC21 Operating Mode Switch Settings for T1 Operation

CEPT/E1

120 ohm, modular jack

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Installing the E1/T1
Circuit Card Driver

Note: If the E1/T1 circuit cards are not recognized when the voice

system is started or if other problems are noticed with the E1/T1
circuit card driver, it ma y be necessary to remove and reinstall the
E1/T1 circuit card driver.

Occasionally dynamically loadable drivers fail to load into the
UnixWare kernel properly.

To install the E1/T1 circuit card driver, do the following:

1 If you are not already logged in as root, do so now.
2 Stop the voice system. See “Administer the Voice System,” in “Common

System Procedures,” in the

Intuity CONVERSANT System Reference

585-313-205.

3 Enter pkgadd -d diskette1

The system displays the following message:

Insert diskette into Floppy Drive 1.
Type [go] when ready,

or [q] to quit: (default: go)

Insert the diskette labeled “T1/E1 Board Driver 1 of 3” into the diskette

4

drive.

5 Press ENTER.

,

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

The system displays the following message:

Installation in progress -- do not remove the diskette.
The following packages are available:

1. t1driver INTUITY T1/E1 Board Driver
(i486)

Select package(s) you wish to process (or ‘all’ to process
all packages). (default: all) [?,??,q]:

Press ENTER.

6

The system displays the following message:

PROCESSING:
Set: INTUITY T1/E1 Board Driver (t1driver) from <diskette1>

INTUITY T1/E1 Board Driver
(i486)
Using </> as the package base directory.
Lucent Technologies Inc.

The system displays several status messages and then the following
message:

READY TO PROCESS:
Package: INTUITY T1/E1 Board Driver (t1driver)

diskette 2 of 3

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Insert diskette 2 of 3 into Floppy Drive 1.
Type [go] when ready,
or [q] to quit: (default: go)

7

Remove the diskette labeled “T1/E1 Board Driver 1 of 3” from the diskette
drive.

8 Insert the diskette labeled “T1/E1 Board Driver 2 of 3” into the diskette

drive.

9 Press ENTER.

The system displays several status messages and then the following
message:

READY TO PROCESS:
Package: INTUITY T1/E1 Board Driver (t1driver)

diskette 3 of 3

Insert diskette 3 of 3 into Floppy Drive 1.
Type [go] when ready,

or [q] to quit: (default: go)

Remove the diskette labeled “T1/E1 Board Driver 2 of 3” from the diskette

10

drive.

11 Insert the diskette labeled “T1/E1 Board Driver 3 of 3” into the diskette

drive.

12 Press ENTER.

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2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

The system displays several status messages and then the following
message:

Installation of T1/E1 Board Driver (t1driver) was
successful.

Insert diskette into Floppy Drive 1.
Type [go] when ready,

or [q] to quit: (default: go)

13

Enter q

14 Remove the diskette labeled “T1/E1 Board Driver 3 of 3”

drive.

Speech and Signal Processor (AYC43) Circuit Card

The SSP circuit card (Figure 25 on page 43) contains switches and jumpers
that you must set before you install the circuit card in the MAP/100C.

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from the diskette

2 Installing or Replacing Circuit Cards Settings for Optional Circuit Cards

Figure 25. Speech and Signal Processor Circuit Card

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2 Installing or Replacing Circuit Cards Two-Position Switch Settings

Jumper Settings Figure 25 on page 43 shows the location of the SSP circuit card jumpers.

There should be no jumpers installed on the SSP circuit card.

Switch Settings There are two types of switches on the SSP circuit card:

• Two-position switches

• Rotary switch

Two-Position Switch Settings

Figure 26 on page 44 shows the location of the SSP circuit card two-position

switches. If the SSP circuit card is not located at the end of the TDM bus,
both switches should be set to open. The switches should be set to closed if
the SSP circuit card is located at the end of the bus.

Figure 26. SSP Circuit Card Two-Position Switches (Set for a Placement in the

Middle of the TDM Bus

)

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2 Installing or Replacing Circuit Cards Rotary Switch Settings

Rotary Switch Settings

Figure 27 on page 45 shows the rotary switch. It is set at zero for the first

SSP circuit card installed in the MAP/100C.

Figure 27. SSP Circuit Card Rotary Switch

Table 1 on page 45 shows the rotary switch settings for the subsequent SSP

circuit cards installed.

Table 1. SSP Circuit Card Rotary Switch Setting

I/O Address OS Index Rotary Switch Setting

d20 8 0
d28 9 1
d30 10 2

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2 Installing or Replacing Circuit Cards Rotary Switch Settings

Table 1. SSP Circuit Card Rotary Switch Setting

I/O Address OS Index Rotary Switch Setting

d38 11 3
920 12 4
928 13 5
930 14 6
938 15 7

2 of 2

Memory The SSP circuit card is equipped with 16 Mbytes of memory contained on a

dual in-line memory module (DIMM). The DIMM is located in the lower portion
of the SSP circuit card (Figure 25 on page 43

!

CAUTION:

The DIMM is not field serviceable.

).

Installing the ASP
Driver Package

To install the ASP circuit card driver, do the following:

1 Stop the voice system. See “Administer the Voice System,” in “Common

System Procedures,” in

Intuity CONVERSANT System Reference,

313-205.

2 At the UNIX prompt, enter pkgadd -d diskette1

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585-

585-313-109 Issue 2 January 2000 46

2 Installing or Replacing Circuit Cards Rotary Switch Settings

The system displays the following message:

Insert diskette into Floppy Drive 1.
Type [go] when ready,

or [q] to quit: (default: go)

3

Insert the diskette labeled “ASP Driver Package 1 of 2” into the diskette
drive.

4 Press ENTER.

The system displays the following message:

Installation in progress -- do not remove the diskette.
The following packages are available:

1. asp INTUITY ASP Driver Package

(i486) cs3.1

Select package(s) you wish to process (or ‘all’ to process
all packages). (default: all) [?,??,q]:

Press ENTER.

5

The system displays the following message:

PROCESSING:
Set: INTUITY ASP Driver Package (asp) from <diskette1>

INTUITY ASP Driver Package
(i486) cs3.1
Using </> as the package base directory.

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2 Installing or Replacing Circuit Cards Rotary Switch Settings

Note: If you did not stop the voice system, the system displays the

following message at this point:

The voice system is currently running and must be
stopped in order to install this package.
Is it ok to STOP the voice system ? [y/n]

Enter y
The system displays the following message:

READY TO PROCESS:
Package: INTUITY ASP Driver Package (asp)

diskette 2 of 2

Insert diskette 2 of 2 into Floppy Drive 1.
Type [go] when ready,

or [q] to quit: (default: go)

6

Remove the diskette labeled “ASP Driver Package 1 of 2” from the
diskette drive.

7 Insert the diskette labeled “ASP Driver Package 2 of 2” into the diskette

drive.

8 Press ENTER.

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2 Installing or Replacing Circuit Cards Rotary Switch Settings

The system displays several status messages and then the following
message:

The UNIX Operating System kernel will be rebuilt to include
your configuration changes during the next system reboot.

Installation of INTUITY ASP Driver Package (asp) was
successful.

Insert diskette into Floppy Drive 1.
Type [go] when ready,

or [q] to quit: (default: go)

9

Enter q

10 Make sure the light on the diskette drive is off, and remove the diskette

from the drive.

11 Reboot the system. See “Reboot the System,” in “Common System

Procedures,” in

PCI Ethernet LAN Circuit Cards

The system supports two versions of the PCI Ethernet LAN circuit card

~ SMC8432
~ SMC9332

Intuity CONVERSANT System Reference

, 585-313-205.

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2 Installing or Replacing Circuit Cards Rotary Switch Settings

SMC8432 Circuit
Card

The SMC8432 Ethernet LAN circuit card is a 10-Mbps circuit card. Figure 28

on page 50 shows the SMC8432 Ethernet LAN circuit card. There are no

jumpers on the circuit card.

Figure 28. SMC8432 Ethernet LAN Circuit Card

cdcvpclb LJK 051497

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2 Installing or Replacing Circuit Cards Rotary Switch Settings

SMC9332 Circuit
Card

The SMC9332 Ethernet LAN circuit card is a 10/100-Mbps circuit card. Figure

29 on page 51 shows the SMC9332 Ethernet LAN circuit card. There are no

jumpers on the circuit card.

Figure 29. SMC9332 Ethernet LAN Circuit Card

cdcvpcla LJK 051497

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2 Installing or Replacing Circuit Cards Rotary Switch Settings

Installing a PCI LAN
Circuit Card

Installation of a 10 Mbps or a 10/100 Mbps PCI LAN circuit card, in a system
which did not previously have a LAN circuit card, involves

~ Installing the PCI LAN Circuit Card on page 52
~ CMOS Parameter Settings on page 98
~ Installing the PCI Circuit Card Driver on page 54
~ Verifying the PCI LAN Circuit Card Installation on page 58

Installing the PCI LAN Circuit Card

To install either a 10 Mbps or a 10/100 Mbps PCI LAN circuit card, do the
following:

1 Shut down the system if it is up and running; otherwise begin with the next

step. See “Shut D own the System,” in “Common System Procedures,” in

Intuity CONVERSANT System Reference

the

2 Install the 10 Mbps or 10/100 Mbps PCI LAN circuit card. See Installing a

, 585-313-205.

Circuit Card on page 21 .

3 Administer the PCI INT/IRQ Binding. See CMOS Parameter Settings on

page 98.

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2 Installing or Replacing Circuit Cards Rotary Switch Settings

Installing a 100 Mbps PCI LAN Circuit Card

Note: Perform the following procedure if the SMC9332 circuit card is

required to operate at 100 Mbps. If the SMC9332 circuit card is to
operate at 10 Mbps, continue with Installing the PCI Circuit Card

Driver on page 54 because no changes are required for 10 Mbps

operation.

To ensure the SMC9332 circuit card operates at 100 Mbps, do the following:

1 Login as root.
2 Enter vi /etc/inst/nics/drivers/smpw0
3 Change the line SMPMEDIA0 SMC_MEDIA_AMD

to

SMPMEDIA0 SMC_MEDIA_STP100_UTP100

Note: SMPMEDIA0 is used for the first PCI LAN circuit card. If your

system is using more than one PCI LAN circuit card, change
SMPMEDIA1 (for card 2), SMPMEDIA2 (for card 3), or
SMPMEDIA3 (for card 4) as required, to read the same as that
entered for SMPMEDIA0.

4 Wri te and exit the file.

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2 Installing or Replacing Circuit Cards Rotary Switch Settings

Installing the PCI Circuit Card Driver

To install the PCI LAN circuit card driver, do the following:

1 From the network administrator, determine the following:

~ The machine IP address
~ The machine node name

~ The system name
2 If you are not already logged in as root, do so now.
3 Enter niccfg

The system displays the following message:

Setting up the Network Interface Card Support Utility

The system then displays the Network Interface Card Support

Utility—Summary Screen (Figure 30 on page 55

).

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