AT&T E5960C User Manual
User Manual (Part 2)
5.8 GHz Cordless
Speakerphone/
Answering System E5960C
with Caller ID & Call Waiting
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Copyright © 2004 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp.,
licensed to Advanced American Telephones.
STOP!
See page 7
for easy instructions.
You must install and
charge the battery before
using the telephone.
Add new handsets to make your phone more versatile (see page 38)
Your telephone can accommodate up to 8 cordless handsets. You can add new
handsets (sold separately) at any time. Up to 4 handsets at a time can be used.
The handset provided with your telephone is automatically registered as Handset 1.
Additional handsets will be assigned numbers in the order they are registered (2, 3, 4,
etc.) up to a maximum of 8 handsets.
Handset 1 Handset 2 Handset 3
For customer service or product
information, visit our web site at
www.telephones.att.com
or call 1-800-222-3111.
Please also read
Important Product Information
Enclosed in product package.
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1
Table of contents
User Manual (Part 2)
5.8 GHz Cordless
Speakerphone/
Answering System
E5960C
Getting Started
Quick reference guide ........................2
Parts checklist .......................................4
Before you begin ..................................5
Telephone base installation................6
Battery installation & charging ..........7
Wall mounting ......................................8
Belt clip & optional headset...............9
Telephone Operation
Basic handset operation ...................10
Basic base operation .........................11
Options during calls ..........................12
Intercom calls .....................................13
Handset screen images.....................14
Handset sounds & alerts ..................15
Handset settings.................................16
Base settings........................................17
Handset Phonebook Directory
New phonebook entries..................19
Phonebook search.............................20
To dial, edit or delete entries.........21
Handset Calls Log
To review voice messages ...............23
To review Caller ID log ...................24
To dial a Caller ID entry..................25
To review redial log ..........................26
Base Calls Log
To review Caller ID log ...................28
To dial a Caller ID entry..................29
Answering System Operation
Answering system operation ..........30
Day and time announcements ........31
Outgoing announcements................32
Announce Only mode ......................33
Changing feature options.................34
Message playback ...............................35
Recording and playing memos ........36
Message window displays.................37
Remote access....................................38
Appendix
Display screen status icons..............39
Alert tones & indicator lights..........40
Adding new handsets ........................41
Charging spare batteries ..................42
In case of difficulty .............................43
Index .....................................................44
Technical specifications ....................47
Remote access wallet card ..............48
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2
Getting Started
NavKey
Press center button to display menus.
Press NavKey buttons to navigate
through menus. Press center button to
select menu item highlighted.
Quick reference guide
Speaker
Press to activate handset speakerphone. Press again to switch call back
to earpiece.
Softkeys
Press a softkey to select a menu item
displayed just above the key.
Off/Cancel
During a call, press to hang up.
While using menus, press to cancel an
operation, back up to the previous menu,
or exit the menu display.
Phone/Flash
Press to begin a call, then dial a number.
During a call, press to receive an incoming
call, if Call Waiting is activated (see page 12).
Sound Select
Press to customize speaker sound for
clear speakerphone conversations.
Handset
Intercom
See page 13 See page 18 See page 22 See page 14 See page 15 See page 16
Vibrate Ringer Control Ringers
Low Batt Tone Keypad Tone Range Tone
Appearance Set Time Contrast
Phone Setup Language Reset Settings
Directory Calls Log Pictures Sounds&Alerts Settings
Main menu
Sounds & Alerts menu Settings menu
Left Right
Select
Up
Down
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3
Getting Started
Quick reference guide
Answering system controls (see pages 30-38)
ON/OFF ..................Press to turn answering system on or off.
DELETE ..................Press to delete message currently playing.
TIME SET................Press to set the answering system clock.
MENU......................Press to review or change answering system options.
CHANGE ................Press to change a menu option.
RECORD ................Press to record a memo or outgoing announcement.
Telephone function keys (see pages 11-13)
SOFTKEYS ............Press to select menu item displayed just above the key.
CLEAR ....................Press to cancel an operation, back up to the
previous menu, or exit the menu display.
INTERCOM ............Press to transfer a call or initiate an intercom conversation.
FLASH ....................During a call, press to receive an incoming call, if
Call Waiting is activated.
VOLUME ................Press to adjust speakerphone listening volume.
MUTE ......................Press to silence microphone; press again to resume.
SPEAKERPHONE ..Press to turn speakerphone on or off (begin or end a call).
Base/Speakerphone
Answering
system
controls
Telephone
function keys
Swivel antenna fully
upright for best results.
REDIAL MENU MEM
Press to play or stop playing messages.
Press to repeat message.
Press twice to hear
previous message.
Press to skip to next
message.
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4
Getting Started
Parts checklist
Remember to save your sales receipt and original packaging in case you ever need to
ship your telephone for warranty service. Check to make sure the telephone package
includes the following:
Telephone base
Telephone
handset
Power
adapter
Belt clip Battery compartment cover
Batteries
Long telephone line cord
Short telephone line cord
Wall mount bracket
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5
Getting Started
Before you begin
About Caller Identification
Caller ID with Call Waiting features in
this telephone let you see who’s calling
before you answer the phone, even
when you’re on another call. These
features require services provided by
your local telephone company.
Contact your telephone service
provider if:
• You have both Caller ID and Call
Waiting, but as separate services
(you may need combined service)
• You have only Caller ID service, or
only Call Waiting service
• You don’t subscribe to any Caller
ID or Call Waiting services.
You can use this phone with regular
Caller ID service, and you can use its
other features without subscribing to
either Caller ID or combined Caller ID
with Call Waiting service. There may
be fees for these services, and they
may not be available in all areas.
Caller ID features will work only if
both you and the caller are in areas
offering Caller ID service, and if both
telephone companies use compatible
equipment.
See Caller ID Operation, beginning on
page 28, for more details about how
these features work.
Telephone operating range
This cordless telephone operates with
the maximum power allowed by the
Federal Communications Commission
(FCC). Even so, this handset and base
can communicate over only a certain
distance — which can vary with the
locations of the base and handset, the
weather, and the construction of your
home or office. For best performance,
keep the base antenna fully upright.
If you receive a call while you are
out of range, the handset might not
ring — or if it does ring, the call might
not connect when you press PHONE.
Move closer to the base, then press
PHONE to answer the call.
If you move out of range during a
phone conversation, you might hear
noise or interference. To improve
reception, move closer to the base.
If you move out of range without
pressing OFF, your phone will be left
“off the hook.” To hang up properly,
walk back toward the telephone base,
periodically pressing OFF until the call
is disconnected.
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6
Getting Started
Telephone base installation
Install the speakerphone base as shown below. Choose a location away from electronic equipment, such as personal computers, television sets or microwave ovens. Avoid
excessive heat, cold, dust or moisture.
Plug power cord
transformer into
electrical outlet.
Plug long telephone
line cord into
telephone jack.
NOTE:
Use only the power
cord supplied with this product.
If you need a replacement, call
1 800 222–3111.
Be sure to use an electrical outlet
not controlled by a wall switch.
Route cords through
slot in base.
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DID YOU KNOW?
Optional spare batteries can be kept charged in
the base, for quick replacement when handset
batteries become depleted (see page47
7
Getting Started
Battery installation & charging
After installation, place the handset in the base and allow batteries to charge for 12
hours before use. You can keep batteries charged by returning the handset to the base
after each use. When battery power is fully depleted, a full recharge takes about 8 hours.
Place handset in base to charge
for 12 hours before first use.
Rotate antenna to fully upright
position.
DID YOU KNOW?
Optional spare batteries can be kept charged in
the base, for quick replacement when handset
batteries become depleted (see page 42).
LOW BATTERY
REDIAL CID LOG
2:10 PM
1
Press coin into slot on
base of handset to
release latch, then
remove battery cover.
Insert supplied
batteries.
Low battery indicator
Return handset to base to recharge
when this symbol flashes. (Handset
will beep when battery is low.)
Caution: Use only the supplied
NiMH battery (80-5461-00-00) or
AT&T model 2AA NiMH replacement battery (SKU 26820). Do not
use alkaline batteries.
Insert top
tab first.
To replace battery cover
Press down to
click in place.
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8
Getting Started
Wall mounting
The speakerphone base can be installed on any standard wall-phone outlet as shown
below. Choose a location away from electronic equipment, such as personal computers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.
Plug power cord transformer
into electrical outlet.
Connect cords as shown, then press
and slide down firmly so base is held
securely on outlet mounting pegs.
Plug short telephone line
cord into telephone jack.
Clip wall-mount bracket
securely into notches on
underside of base.
Place handset in base to charge
for 12 hours before first use.
Rotate antenna
to fully upright
position.
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9
Getting Started
Belt clip & optional headset
Install belt clip as shown below if desired.
For hands-free telephone conversations, you can use any industry standard 2.5 mm
headset (purchased separately). For best results use an AT&T 2.5 mm headset.
Snap belt clip into notches on
side of handset. Rotate and pull
to remove.
Plug 2.5 mm headset
into jack on side of
handset (beneath
small rubber cap).
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10
Telephone Operation
Basic handset operation
Making and answering calls
To answer a call, press PHONE or any dial pad key. To
make a call, press PHONE, then dial a number. Press
OFF to hang up.
To preview numbers before dialing, enter numbers first,
then press PHONE to dial. Press the left NavKey to
make corrections as you are entering numbers. Press
PAUSE to add a 3-second dialing pause.
Hands-free speakerphone calls
To answer an incoming call, press SPEAKER. To make a
call, press SPEAKER, then dial a number. During a call
you can press SPEAKER to toggle between hands-free
speakerphone and normal handset use. Press OFF to
hang up.
Last number redial
Press REDIAL to display a list of numbers recently called.
Use the NavKey control to select a number, then press
PHONE to dial (see page 30 to delete the number, or
copy it to your phonebook).
Hold and mute
Press HOLD to place a call on hold. Press PHONE to
resume the call.
Press MUTE to silence the microphone. You will be able
to hear, but your caller will not be able to hear you
until you press MUTE again to resume speaking.
Call transfer
During a conversation you can transfer the call to the
base speakerphone (or to another handset if you have
more than one registered).
Press the middle NavKey button to display a list of sets.
Press NavKey buttons to highlight the set you want, then
press the middle NavKey button to transfer the call.
The call will be placed on hold. You can then press PHONE
(or SPEAKERPHONE at the base) to resume speaking.
Transfer Call
BASE
HANDSET 2
HANDSET 3
1
CALL ON HOLD
HOLD MUTE
2:10 PM
1 H
Press NavKey
REDIAL CID LOG
2:10 PM
1
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11
Telephone Operation
Basic base operation
Answering calls
To answer an incoming intercom page or external call,
press SPEAKERPHONE. Press SPEAKERPHONE again to
hang up.
Hold and mute
Press HOLD to place a call on hold. Press SPEAKER-
PHONE to resume the call.
Press MUTE to silence the microphone. You will be able
to hear, but your caller will not be able to hear you
until you press MUTE again to resume speaking.
Call transfer
During a conversation you can transfer the call to a
handset.
Press XFER to display a list of registered handsets. Use
arrow buttons to highlight the set you want, then press
OK to transfer the call.
The call will be placed on hold. You can then press
PHONE or SPEAKER at the handset to resume speaking.
CALL ON
HOLD
XFER HOLD MUTE
PHONE ON
XFER HOLD MUTE
HANDSET 1
HANDSET 2
HANDSET 3
^
OK
V
Volume
Speakerphone
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12
Telephone Operation
Options while on calls
To adjust volume or sound quality
Press VOLUME buttons on the handset or the base to
adjust listening volume. Each button press raises or
lowers volume by one level.
During a handset call you can press SOUND SELECT to
change sound quality. You can choose Natural Audio,
Bass Boost, Mid Boost or Treble Boost. Each button
press changes to the next tone type.
Call waiting
If you have Call Waiting service, you will hear a beep if
someone calls while you are already on a call. Press
FLASH to put your current call on hold and take the new
call. You can press FLASH at any time to switch back
and forth between calls.
Ring silencing
Press OFF while the handset is ringing (or MUTE while
the base is ringing) to silence the ringer. You can still
answer, or let the caller leave a message.
3-way conference calls
During an outside call, you can use both the handset and
base (or two local handsets) to allow a 3-way
conversation.
While a call is in progress, others can press PHONE (or
SPEAKERPHONE at the base) to join the conference call.
Others can press OFF (or SPEAKERPHONE at the base)
to drop out of the conference call, but the call will not
be terminated until all sets hang up.
Temporary tone dialing
If you have dial pulse (rotary) service, you can switch to
touch tone dialing during a call by pressing *. This
can be useful if you need to send tone signals for access
to answering systems or long-distance services.
Volume
Silence ringer
Sound quality
Flash
Tone
Flash
Volume
Mute
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13
Telephone Operation
Intercom calls
Intercom calls
The intercom allows conversation between the handset
and base, or between handsets if you have registered
additional handsets for use with your system.
Use the NavKeys to select INTERCOM at the handset,
or press the INTERCOM button on the base.
Press the INTERCOM button at a handset or at the base.
Scroll down to select a station, or select GLOBAL PAGE
to page all stations. Press the middle NavKey button (or
OK at the base) to page the selected station.
At a handset, press PHONE to answer an intercom page.
At the base, the phone will ring once, then answer the
intercom page automatically.
When your intercom call is finished, press OFF at the
handset (or INTERCOM at the base) to end the call.
Handling incoming calls
The phone will beep if you receive an outside call during
an intercom conversation.
• At the handset, press PHONE to terminate the
intercom call and answer the incoming call.
• At the base, press INTERCOM to terminate the
intercom call, then press SPEAKERPHONE to
answer the incoming call.
Intercom Call
Base
GLOBAL PAGE
1
Press base Intercom button.
Intercom
1
Select Intercom.
Display menu.
HANDSET 1
GLOBAL PAGE
^
OK
V
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14
Telephone Operation
Handset screen images
This feature allows you to select an image or design as
“wallpaper” to be displayed in the background of your
handset display screen.
Press the middle NavKey button to display the menu,
use navigation buttons to highlight PICTURES, then
press the middle button again to select this option.
Choose a category (Images or Emotions), then use the
NavKey buttons to display the available graphics. Press
SET to select an image.
To remove an image from your screen, use the NavKey
buttons to select CLEAR WALLPAPER, then press the
middle NavKey button.
Intercom
1
Display menu.
Pictures
1
Select Pictures.
Choose category.
Browse images.
Pictures
Images
Emotions
Clear Wallpaper
1
Images
SET
1 of 16
1
Press SET to select
desired image.
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15
Telephone Operation
Handset sounds & alerts
Note: After selecting any option below, press the
middle Navkey button to confirm your choice.
Vibrate (silent call alerting)
When on, the phone vibrates to signal an incoming call
or intercom page. This can be useful in situations where
ring tones are undesirable, or in noisy environments
where ringing may not be heard. Changing the Vibrate
setting does not affect the ringer.
Ringer control
At this menu you can set a default ring volume level (1-
5), or turn the ringer off.
Ringers
This feature allows you to customize the incoming call
alerter. The menu includes options for 8 ringer styles
and 6 musical passages. You will hear an example of
each ringing type as you scroll through the choices.
Low battery tone
The handset is factory programmed to alert you with a
tone when the battery is low and needs recharging. You
can turn this alert on or off at this menu.
Keypad tone
The handset is factory programmed to beep at each
keypress. You can turn the keypad tones on or off at
this menu.
Out-of-range tone
The handset is factory programmed to alert you with a
tone when the handset is too far from the base, to
remind you to move closer. You can turn this alert on
or off at this menu.
Sounds & Alerts
1
Vibrate
1
Select Sounds&Alerts.
Options: On/Off.
Ringer Control
1
Volume Level: 1 to 5.
Ringer: On/Off.
Ringers
1
Choose 1 of 14 ringer types.
Low Batt Tone
1
Options: On/Off.
Keypad Tone
1
Options: On/Off.
Range Tone
1
Options: On/Off.
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16
Telephone Operation
Handset settings
Note: After selecting any option below, press the
middle Navkey button to confirm your choice.
Appearance
At this menu you can choose one of four display screen
background colors.
Set time
Select this menu to set the time displayed on screen.
You must enter four digits (09:23). Using the NavKey,
press the DOWN button, then use LEFT/RIGHT buttons
to set AM or PM. After you set the handset time once,
it will thereafter be set automatically with incoming
Caller ID information if you have this service (see page 5).
You can also turn off the time display at this menu.
Contrast
At this menu you can adjust screen contrast to one of
eight levels to maximize readability in different lighting
conditions.
Phone setup
Choose this option to register a new handset or select
dialing mode. To register, you must enter the 15-digit
ID number of the base. (To find this number, go to the
base, press MENU, scroll down to select DISPLAY BASE
ID, then press OK.)
The phone is preset at the factory to use TONE dialing.
You should change it to PULSE only if you do not have
touch-tone dialing service.
Language
At this menu you can select the language used in all
menus and screen displays. Choices are English,
Español, Français.
Reset Settings
At this menu you can delete all entries from your handset phonebook, or restore all factory default settings.
Settings
1
Appearance
1
Select Settings.
Set screen background color.
Set Time
1
Set time.
Contrast
1
Adjust screen contrast.
Phone Setup
1
Enter base ID to register handset.
Choose Tone or Pulse dialing.
Language
1
Choose screen display language.
Reset Settings
1
Clear phonebook.
Restore factory default settings.
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17
Telephone Operation
Base settings
Note: After selecting any option below, press the
middle Navkey button to confirm your choice.
Ringer volume
At this menu you can set a default ring volume level
(1-6), or turn off the ringer.
Ringer melody
This feature allows you to customize the incoming call
alerter. The menu includes options for 8 ringing styles.
You will hear an example of each ringing style as you
scroll through the choices.
Number announce
If you have Caller ID service, you will hear a caller’s
telephone number spoken after the first ring. You can
turn this feature on or off at this menu.
Keypad tone
The BASE is factory programmed to beep at each keypress. You can turn the keypad tones on or off at this
menu.
Tone/pulse
Factory default setting is
TONE. Change this to PULSE
only if you do not have touch-tone dialing service.
Contrast
At this menu you can adjust screen contrast to one of
16 levels to maximize readability in different lighting
conditions.
Language
At this menu you can select the language used in all
menus and screen displays. Choices are English, Spanish,
French.
8 NEW CALLS
REDIAL MENU MEM
CALLS LOG
BASE SETTINGS
DISPLAY BASE-ID
^
OK
V
RINGER VOLUME
RINGER MELODY
NUMBER ANNOUNCE
KEYPAD TONE
^
OK
V
Set ringer volume (levels 1-6/Off).
RINGER VOLUME
RINGER MELODY
NUMBER ANNOUNCE
KEYPAD TONE
^
OK
V
Set ringing style (8 choices).
RINGER VOLUME
RINGER MELODY
NUMBER ANNOUNCE
KEYPAD TONE
^
OK
V
Options: on/off.
KEYPAD TONE
TONE/PULSE
CONTRAST
LANGUAGE
^
OK
V
Options: tone/pulse dialing.
KEYPAD TONE
TONE/PULSE
CONTRAST
LANGUAGE
^
OK
V
Set contrast (levels 1-16).
KEYPAD TONE
TONE/PULSE
CONTRAST
LANGUAGE
^
OK
V
Options: English/Spanish/French.
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18
Directory
1
Phonebook
Memory capacity
The handset phonebook can store up to 50 entries.
Each entry can contain a number up to 32 digits, and a
name up to 16 letters long.
If you subscribe to Caller ID service from your local
telephone company, you can select a picture to be
displayed with each phonebook entry. You can also
select a distinctive ringing type for each entry, so you
know who is calling. A convenient search feature can
help you find and dial numbers quickly (see page 20).
Timeouts and error tones
If you pause for too long while making an entry the
Phonebook will time out and you will have to begin
again.
If all memory locations are in use, an error tone will
sound when you attempt to enter a new number. This
means the memory is full, and you will not be able to
store a new number until you delete an existing one.
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19
Handset Phonebook
New phonebook entries
To enter a name
Press dial pad buttons once for the first letter, twice for
the second, three times for the third. Continue for
lower-case letters. To enter a number, continue
pressing the button until the number appears.
The cursor moves to the right when you press another
dial pad button or the RIGHT NavKey button (press
twice to enter a space). When the name is complete,
press OK.
• Press the <-- button to erase letters if you make a
mistake.
• Press 1 repeatedly to enter an ampersand (&),
apostrophe ('), comma (,), period (.), or numeral (1).
To enter a number
Use the dial pad to enter up to 32 digits. When the
number is complete, press OK.
• Press the <-- button to erase numbers if you make a
mistake.
• To enter a 3-second dialing pause, press and hold
# until “P” appears.
Customizing entries
Press the DOWN NavKey button, then LEFT or RIGHT
to choose a distinctive RINGER (see page 15). If you
have Caller ID service, the ringer you assign will alert
you when this person calls.
Press the DOWN NavKey button, then LEFT or RIGHT
to insert a PICTURE into this entry (see page 14).
Press SAVE to save your new entry (or press CANCEL
to discard changes and exit).
Press once to enter “A” (4 times for “a”).
Press twice to enter “B” (5 times for “b”).
Press 3 times to enter “C” (6 times for “c”).
Press 7 times to enter “2”.
2
Select Directory.
Directory
Enter Name
Pat Johnson
OK <—
1
Directory
Enter Number
9085550100
OK <—
1
Pat Johnson
908-555-0100
Ringer: < Default >
Picture: < [none] >
SAVE <—
Press SAVE to complete entry,
or down NavKey to customize
entry with ringer or picture.
Pat Johnson
908-555-0100
Ringer: < Melody 1>
Picture: < [none] >
SAVE <—
Pat Johnson
908-555-0100
Ringer: Melody 1
Ringer:
Picture:
SAVE <—
Pat Johnson
908-555-0100
Ringer: Melody 1
Picture:
EDIT NEW
Directory
Alice
Bob
Chris
Deborah
FIND NEW
1 of 37
1
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20
Handset Phonebook
Phonebook search
You can use the NavKey buttons to browse through
the phonebook, or search to find a specific entry. You
can press CANCEL at any time to exit the directory.
To browse through the directory
To browse, press UP or DOWN NavKey buttons to
scroll through all entries one by one.
To search alphabetically
To shorten your search, press FIND, then use the telephone dial pad to enter the first letter of a name. When
you press OK, the first name beginning with that letter
will be displayed.
Press dial pad buttons once for the first letter, twice for
the second, three times for the third, as shown on the
previous page.
For example, press 5 (JKL) once to find Jack, twice to
find Kristen, or three times to find Linda.
To call a displayed number
When you find the entry you want, press PHONE (or
SPEAKER) to dial.
To modify the entry, press the middle NavKey button,
then select EDIT (see next page).
Directory
1
Select Directory.
Directory
Alice
Bob
Chris
Deborah
FIND NEW
1 of 37
1
Directory
Search For
J
OK <—
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