Copyright 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was complete and
accurate at the time of printing. However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized
party, for example, persons other than your company’s employees, agents, subcontractors,
or persons working on your company’s behalf. Note that there may be a risk of toll fraud
associated with your telecommunications system and, if toll fraud occurs, it can result in
substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as
programming and configuring your equipment to prevent unauthorized use. The system
manager is also responsible for reading all installation, instruction, and system
administration documents provided with this product in order to fully understand the
features that can introduce risk of toll fraud and the steps that can be taken to reduce that
risk. Lucent Technologies does not warrant that this product is immune from or will prevent
unauthorized use of common-carrier telecommunication services or facilities accessed
through or connected to it. Lucen t Technologies w ill not be responsi bl e f or an y charg es tha t
result from such unauthorized use.
Lucent Technologies Fraud Intervention
suspect that you are bein g vic timized
If you
by toll fraud and you need technical support or
assistance, cal l Technical Service Center Toll Fra ud Interve ntion Hotl ine at 1 800 64 3-2353
or contact your Lucent Representative.
Federal Communications Commission Statement
Part 68: Statement
Part 68: Ans wer-Su pervision Signali ng. Allo wing th is equi pment to be oper ated in a man ner
that does not provide proper answer-supervision signaling is in violation of Part 68 rules.
This equipment returns answer-supervision signals to the public switched network when:
■Answered by the called station
■Answered by the attendant
■Routed to a recorded announcement that can be administered by the CPE user
This equipment returns answer-supervision signals on all DID calls forwarded back to the
public switched telephone network. Permissible exceptions are:
■A call is unanswered
■A busy tone is received
■A reorder tone is received
Lucent Technologies attests that this registered equipment is capable of providing users
access to interstate providers of operator services through the use of access codes.
Modification of this equipment by call aggregators to block access dialing codes is a
violation of the Telephone Operator Consumers Act of 1990.
This equipment complies with Part 68 of the FCC Rules. On the rear of this equipment is a
label that contains, among other information, the FCC registration number and ringer
equivalence number (REN) for this equipment. If requested, this information must be
provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the
telephone line. Excessive RENs on the telephone line may result in devices not ringing in
response to an incomi ng call . In mos t, b ut not al l areas , the s um of REN s should not exceed
5.0. To be certain of the number of devices that may be connected to a line, as determined
by the total RENs, contact the local telephone company.
NOTE:
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the following table.
Table 1.Means of Connection
Manufacturer’s
Port IdentifierFIC Code
Off/On Premises StationOL13C9.0FRJ2GX, RJ21X,
DID trunk02RV2-T0.0BRJ2GX, RJ21X
CO trunk02GS20.3ARJ21X
CO trunk02LS23.0ARJ21X
Tie trunkTL31M9.0FRJ2GX
1.544 digital Interface04DU9-B,C6.0FRJ48C, RJ48M
1.544 digital Interface04DU9-BN,KN6.0FRJ48C, RJ48M
2.048 digital Interface04DU9-BN,KN6.0FRJ48C, RJ48M
120A2 channel service unit04DU9-DN6.0FRJ48C
If the terminal equipment (DEFINITY® System) causes harm to the telephone network, the
telephone compan y will noti fy y ou in adv an ce tha t tempor ary discontin uanc e of service ma y
be required. But if advance notice is not practical, the telephone company will notify the
customer as soon as possible. Also, you will be advised of your right to file a complaint with
the FCC if you believe it is necessary.
SOC/REN/A.
S. CodeNetwork Jacks
RJ11C
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please
contact the Technical Service Center at 1-800-242-2121 . If the equip ment is causing ha rm to
the telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
It is recommended that repairs be performed by Lucent Technologies certified technicians.
The equipment cannot be used on public coin phone service provided by the telephone
company. Connection to party line service is subject to state tariffs. Contact the state public
utility commission, public service commission or corporation commission for information.
This equipment, if it uses a telephone receiver, is hearing aid compatible.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatu s does not e x ceed the Clas s A limits for ra dio nois e emiss ions se t out in
the radio interference regulations of the Canadian Department of Communications.
Le Présent Appareil Nomérique n’émet pas de br uits radioélectriques dépassant les limites
applicables aux appareils numériques de la class A préscrites dans le reglement sur le
brouillage radioélectrique édicté par le ministére des Communications du Canada.
European Union Declaration of Conformity
®
The “CE” mark affix e d to the DEFINITY
equipment described in this book indicat es that the
equipment conforms to the following European Union (EU) Directives:
■Electromagnetic Compatibility (89/336/EEC)
■Low Voltage (73/23/EEC)
■Te lecommunicatio ns Terminal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI
For more information on standards compliance, contact your local distributor.
Table 1.ETS standards referenced by iCTR3 and CTR4
If you need additional help, the following services are available. You may need to purchase
an extended service agreement to use some of these services. Contact your Lucent
representative for more information.
DEFINITY Helpline +1 800 225 7585
(for help with feature administration and system applications)
Lucent T echn ologies National Cust omer Care Center Support Line +1 800 242 12 1
(for help with maintenance and repair)
Public Network Call Priority13
World Class Tone Detection13
World Class Tone Generation13
Administrable Loss Plan13
■ Power14
■ Software14
2 — Telephone Features 15
■ Telephones15
Telephones for the Global Marketplace15
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IP SoftPhones16
Wireless Handsets for X-Station Mobility17
■ Teleconferencing Products17
Quorum A-28 Conference Bridge17
SoundStation Audioconferencing Systems17
■ Telephone Features19
Handling Incoming Call s19
Call Redirection22
Speed/Convenience Calling29
Telephone Displays32
Group Communication33
Special Ringing 35
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Messaging36
Telecommuting38
3 — Attendant (Operator) Features 41
■ Attendant (Operator)41
Attendant Console41
■ DEFINITY PC Console41
■ Attendant Features42
Call Handling42
Making Calls44
Accessing the Attendant45
Monitoring Calls45
Centralized Attendant Service47
Attendant with DCS47
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4 — Computer-Related Calling Features 49
■ Data Modules49
■ Modem Pooling49
■ Alphanumeric Dialing51
■ Data Call Setup51
■ Data Hot Line51
■ Default Dialing51
■ Data Privacy51
■ Data Restriction52
■ Administered Connections52
■ Multimedia Calling52
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Multimedia Call Early Answer on
Vectors and Stations52
Multimedia Call Handling53
Multimedia Call Redirection to MM Endpoint55
Multimedia Data Conferencing (T.120) via ESM55
Multimedia Hold, Conference, Transfer, and Drop55
Multimedia Multiple-Port Network55
Multiple Call Appearances55
■ Multimedia Applications Server Interface56
■ Local Area Network Connectivity (LAN)56
■ IP Solutions56
Trunks57
IP SoftPhones58
■ Integrated Workstation Applications59
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PassageWay59
CallVisor ASAI59
5 — Hospitality Features 61
■ Overview61
■ Automatic Wakeup61
■ Do Not Disturb61
■ Dual Wakeup61
■ Room Activated Wakeup With Tones61
■ Hospitality Services62
■ Names Registration62
■ Suite Check-In via the Hunt-to Feature62
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■ Property Management System Interface62
■ Property Management System (PMS)
Digit to Insert/Delete63
■ Single-Digit Dialing and Mixed
Station Numbering63
■ Auto-Selection of DID Numbers63
■ Station Hunt Before Coverage63
6 — System Management Features 65
■ Scheduling65
■ Concurrent User Sessions65
■ Security65
Call Restrictions65
Class of Restriction (C OR )66
Security Violation Notification (SVN)66
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Station Security Codes66
Calling/Connected Party Number (CPN)
Restricti on67
Restriction — Controlled67
Malicious Call Trace67
CAMA - E911 Trunk Group68
Authorization Codes68
Block Collect Call68
Power Failure Transfer68
■ DEFINITY Network Administration (DNA)68
■ DEFINITY Site Administration (DSA)69
■ Troubleshooting69
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Automatic Circuit Assurance69
DCS Automatic Circuit Assurance70
Busy Verification of Terminals and Trunks70
Facility Busy Ind ication70
Facility Test Calls70
Packet Error History70
Variable Length Ping71
■ Information and Reports71
Recent Change History71
Service Observing71
Calling Party/Billing Number (CPN/BN)71
Call Charge Information72
Bulletin Board72
Call Detail Recording (CDR)73
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Traffic Reports73
■ Announcements74
Recorded Announcement74
Music-on-Hold Access74
Multimedia Queuing with Voice Announcement74
■ Class of Service (COS)74
■ Administration Without Hardware75
Terminal Translation Initialization (TTI)75
■ Tenant Partitioning75
■ Trunk Management75
Trunk Group Circuits76
Local Exchange Trunks76
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Tie Trunks76
Auxiliary Trunks77
IP Trunks77
ISDN Trunks78
ATM Trunks81
Personal Central Office Line (PCOL)81
Tandem82
Digital Multiplexed Interface83
Miscellaneous Trunks83
Digital Interfaces83
Answer Detection84
Automatic Transmission Measurement System85
■ Automatic Routing Features85
Automatic Alternate Routing (AAR)85
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Automatic Route Selection (ARS)85
AAR/ARS Overlap Sending86
AAR/ARS Partitioning86
Time of Day Routing86
Facility Restriction Levels
and Traveling Class Marks87
Generalized Route Selection87
Look-Ahead Routing87
Subnet Trunking88
■ Alarm Assignments88
Alternate Operations Support System Alarm
Number88
External Device Alarming88
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Customer-Provided Eq uip men t Alar m89
7 — Call Center Features 91
■ Automatic Call Distribution (ACD)93
Agent Call Handling95
Intraflow and Interflow96
Abandoned Call Search97
Call Vectoring97
Dialed Number Identification Service (DNIS)100
User-to-User Information Over the Public Network100
Basic Call Management System (BCMS)100
CentreVu Call Management System
CentreVu Computer Telephony on MAPD-NT105
CentreVu IP Agent105
■ ATM106
ATM Trunking106
ATM WAN PNC106
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8 — Private Networking Features 107
■ Private Network Access107
■ Node Number Routing107
■ ATM-Port Network Connectivity (ATM-PNC)107
■ ATM-Circuit Emulation Service (ATM-CES)108
■ ATM Wide Area Network PNC (ATM WAN-PNC)108
■ Distributed Communications System (DCS)108
■ Uniform Dial Plan (UDP)109
Attendant Features That Work Over the Network110
Phone Features That Work Over the Network110
System Management Features That Work
Over the Network110
DCS Over ISDN-PRI D-channel111
■ QSIG111
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Call Completion111
Call Independent Signaling Connections (CISC)111
Manufacturer-Specific Information (MSI)112
Path Replacement112
Call Forwarding (Diversion)112
Call Transfer113
Name and Number Identification113
Called NAME ID113
Call Offer113
QSIG Centralized Attend ant Se rv ice (CA S)114
QSIG VALU114
QSIG Voice Mail Capabilities115
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9 — Adjunct Systems 117
■ Voice Messaging and Respon se117
DEFINITY AUDIX117
INTUITY AUDIX119
INTUITY Lodging120
INTUITY Conversant120
INTUITY Call Accounting System121
Centralized Voice Mail via Mode Code Integration121
Other Supported Systems121
■ Call Center (See Call Center Features)122
PassageWay122
■ Wireless124
Forum Personal Communications Manager124
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Index 125
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DEFINITY Enterprise Communications Server Release 8.2
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About This Book
What Is the Purpose of This Book?
555-233-002
About This Book
What Is the Purpose of This Book?
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This book provides general information about the components and capabilities of the
DEFINITY
system). It also discusses practical and creative applications for the DEFINITY ECS
platform.
This document covers information related to DEFINITY ECS R8.2. For details about
changes for Release R8.2, refer to
Enterprise Communications Server (referred to as DEFINITY ECS or the
DEFINITY Enterprise Communicati ons Server
.
Who Should Read This Book?
This book is written for those who are considering the purchase of a DEFINITY ECS
system and for Lucen t Technologies represen tativ e s and di strib utors w ho nee d high- le v el
information about the system and how it can be used.
What Is in This Book?
This book discusses all DEFINITY capabilities available world-wide. It defines common,
practical solutions and suggests unusual, creative ones.
NOTE:
Some products are unavailable in some countries. Please check with your local
distributor for f urther information a bo ut w h ic h f eatures and solution s are available
to you.
DEFINITY Enterprise Communications Server Release 8.2
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About This Book
Conventions Used in This Book
Conventions Used in This Book
The following conventions are used in this book:
■The word “system
”
is a general t erm for the DEFIN ITY Ent erprise Commun icatio ns
Server.
■The information in this book refers to DEFINITY ECS R8 unless otherwise
specified.
Trademarks and Service Marks
This book contains references to the following Lucent Technologies trademarked
products:
■AUDIX
■Callmaster
■CallVisor
■CenterVu™
■CONVERSANT
■DEFINITY
■INTUITY™
■INTUITY Lodging™
■MULTIQUEST
■OneVision™
■Quorum™
■VOICE POWER
The following are trademarks or registered trademarks of other companies:
■MicroSoft
■Windows™ is a trademark of the Microsoft Corporation
■Vari-A-Bill
®
®
®
®
®
®
®
®
is a registered trademark of Microsoft Corporation
TM
is a trademark of AT&T
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DEFINITY Enterprise Communications Server Release 8.2
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About This Book
555-233-002
How Can I Order Other Books?
How Can I Order Other Books?
Call: Lucent Technologies Publications Center
US Voice +1 888 582 3688
US Fax +1 800 566 9568
Canada Voice +317 322 6619
Europe, Middle East, Africa Voice +317 322 6416
Asia, China, Pacific Region,
Caribbean, Latin America Voice +317 322 6411
Non-US Fax 1 317 322 6699
Write: Lucent Technologies Publications Center
2855 N. Franklin Road, Indianapolis, IN 46219 USA
Issue 1
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Order: Document No. 555-233-002
Comcode 108595968, Issue 1, April 2000
We can place you on a standing order list so that you will automatically receive
updated versions of this book. For more information on standing orders, or to
be put on a list to receive further issues of this book, please contact the
Lucent Technologies Publications Center.
Other locations: contact your Lucent representative.
DEFINITY Enterprise Communications Server Release 8.2
Overview
About This Book
How Can I Make Comments About This Book?
555-233-002
Issue 1
April 2000
How Can I Make Comments About
This Book?
Lucent Technologies welco mes y ou r feedb ac k. Pl ease fill out th e r eader comment c ard at
the back of this book and return it. Your comments are of great value and help improve
our documentation.
If the reader comment card is miss ing, fax y ou r comm ents to 303-538 -1741, a nd men tion
this document’s name and number,
Overview,
555-233-002, Issue 1
DEFINITY Enterprise Communication Server
.
xx
DEFINITY Enterprise Communications Server Release 8.2
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System Overview
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1 —System Overview
DEFINITY Enterprise Communications Server (ECS) organizes and routes voice, data,
image and video transmissions. It can connect to private and public telephone networks,
Ethernet LANs, ATM networks, and the Internet.
1
Voice
1
Data
2
Figure 1. DEFINITY Enterprise Communications Server
3
4
Image
Multimedia
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Hardware
Though the primary components are the same, your DEFINITY ECS can vary widely in
size and appearance, depending on your capacity requirements. It may be as small as a
single wall-mounted cabinet, or it may be as large as several tall cabinets linked together
in the same room or even hundreds of kilometers apart. Regardless of configuration,
however, the system’s footprint is relatively small.
The DEFINITY system is essentially an arrangement of port networks and circuits that
connect incoming to outgoing communications ports. Up to three port networks can be
connected directly to each other. When there are more than three port networks, the
connections are made through a Center Stage Switch.
Processor Port Network (PPN)
Every DEFINITY ECS has one Processor Port Network (PPN). It is often the only
component in small systems. The PPN houses the Switch Processing Element.
The Switch Processing Element (SPE) contains the central processing unit, which
supervises system operation. It also contains a mass storage system for loading system
software and saving system translations.
Because your applic ati on requi rem en ts m ay vary widely, DEFINITY ECS has three types
of SPEs av ail able with proven capacities o f 70 ,000 calls per hour, 140,000 calls per hour,
and 250,000 calls per hour. The performance you realize will depend on the call
processing, administrative, and maintenance activities in which your system is engaged.
2
Expansion Port Network (EPN)
Expansion Port Networks (EPNs) are used when the system grows beyond the capacity
of a single port network or must serve geographically dispersed offices. EPNs provide
additional ports as needed. A system can have up to 43 Expansion Port Networks.
Center Stage Switch (CSS)
The Center Stage Switch (CSS) is a connection hub that provides port network
communication. It is an essential component of a DEFINITY ECS configuration if the
system is composed of more than three port networks. Often it is incorporated into
smaller configurations to allow for growth. The CSS consists of from one to three switch
nodes. Switch nodes are composed of one or two switch node carriers, depending on
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whether the system i s being du plica ted for enh anced reliab ility. Each carrier can reside in
the PPN cabinet or an EPN cabinet. One switch node can accommodate up to 15
Expansion Port Networks.
Fiber Link Administration
Port cabinets are connected via direct fiber links or through fiber links to a Center Stage
Switch to provide the connections required for voice and data information transfer. The
CSS is composed of switch node carriers that are interconnected by fiber links. It
provides both circuit-switched and packet-switched connections. Fiber Link
Administration create s the t ra nslati on dat a defin ing the se li nks b y identi fying the end point
pairs for each link. Endpoints can be an expansion interface or a switch-node-interface
circuit pack.
Carriers and Cabinets
Carriers are enclosed shelves composed of vertical slots that hold circuit packs. Circuit
packs make up the logic, memory, and switching circuitry for the system. Port circuit
packs connect to telephones, computers, and communications lines. The carriers are
designed to accept any type of port circuit pack in each circuit pack position.
Each cabinet contains at least one carrier. The circuit packs fit into connectors attached
to the rear of the slots. Every connector is connecte d to s ign al b u ses an d power supplies
in the cabinet.
The cabinets also house equipment that supplies power backup, ringing signal voltage,
and mass storage for software translations.
There are three types of cabinets
■Compact Mod ular Cabinet. (CMC)
■Single-Carrier Cabinet. (SCC)
■Multi-Carrier Cabinet (MCC))
3
Compact Modular Cabinets
The Compact Modular Ca binet (CMC) is a s mall, wa ll- or floo r-mounted un it that supp orts
a single port network. It is thus well-suited to small, growing organizations. For a modest
initial investment, the CMC gives you the capacity that you need now. As your
organization grows, you can connect up to two more modular cabinets to expand the
existing port network. Each CMC can hold up to 10 circuit packs. Figure 2 shows a
Compact Modular Cabinet.
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Figure 2. Compact Modular Cabinet
Single-Carrier Cabinets
The Single-Carrier Cabinet (SCC) is a compact, floor-mounted modular unit for
businesses that wi ll at so me po int req uire m ore c apaci ty tha n Co mpac t Mod ular C abine ts
can supply. The SCC can support additional, expansion port networks, so you can add
capacity as needed, up to the limit set by the overall DEFINITY system architecture. Each
SCC contains a single circuit pack carrier with up to 20 circuit packs, depending on the
carrier type. Up to four SCCs can be st ack ed to form a single port network, and ad ditional
port networks can be connected for still more capacity. Figure 3 shows a typical
single-carrier cabinet.
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Figure 3. Typical Single-Carrier Cabinet and cabinet stack
Multi-Carrier Cabinets
The Multi-Carrier Cabinet (MCC) is a large unit designed for high-capacity
communication s sy s tem s an d large businesse s . I t ca n co nta in up to five carriers and c an
be connected to additional, expansion port networks. Figure 4 shows a typical
multi-carrier cabinet.
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Figure 4. Typical Multi-Carrier Cabinet
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Basic System
1
Directly Connected System
2
Directly Connected System with Two EPNs
3
CSS-Connected System with up to 15 EPNs
4
CSS-Connected System with up to 43 EPNs
5
Figure 5. Standard Configurations
Processor Port Network
A
Expansion Port Network
B
Center Stage Switch
C
Switch Node
D
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Reliability and Recoverability
Reliability and Recoverability
The system is designed to recover from a power outage or other failure instantly,
regardless of the source of the failure. Each port network includes a set of segmented,
parallel buses. If one of the paired segments fails, the other bus segment continues to
handle communications. You can always further enhance the system’s reliability by
duplicating critical components such as processors or fiber-optic links between port
networks.
Configuring for Reliability /Recoverabili ty
DEFINITY ECS can be configured to meet the disaster recovery needs of any business.
For example:
■Calls can be routed throu gh an a lte rnate DEFINI T Y EC S if o ne s ite is des troyed or
disabled by natural or man-made disaster.
■Multimedia (voice, video, data) connections to the network can all be made
redundant, in case of network failures. The system can be routed through multiple
public exchanges to protect against network failures (a cable or fiber being cut, for
example).
■DEFINITY's universal hardware and flexible software allow systems to be re
configured quickly in emergency situations. Por t networks can be added and
network routing can be changed in a matter of minutes.
■The TN2211 Optical Drive will replace the present TN1656 Tape Drive. The new
Optical Drive will pro vide the sa me fun ct ionali ty as the Tape drive , s uch a s, stor age
for software upgrades, translation backups, announcement file backups, core
dumps, etc. It is also fas ter th an the Tape Drive. A ful l ba ckup to the Optical Driv e
will take appro xim ately 20 min utes . The present Tape Drive bac kup tak es about 95
minutes.
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Survivable Remote EPN (SREPN)
The Survivable Remote Expan si on Port Network (SREPN) allows a DE FINITY ECS (R 6r
or later) EPN to provide service to th e c ust om er w hen the l ink to th e ma in proc es sor fa il s
or is severed or when the processor or CSS fails. When the links to the DEFINITY ECS
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DEFINITY ECS Network Connections
are restored and stable, the logi c switch is manually reset and the EPN is reconne cte d to
the links from the switch. There are both command and man ual r ese ts . Th e rese ts ca n be
done remote ly at the SAT or manually at the equipment.
The SREPN must be administered separately (not as a duplicated PPN) to function in a
disaster recovery scenario. It will not function as a survivable remote EPN without the
administration (stations, trunks, features) to support its operation.
DEFINITY ECS Network Connections
The system can be connected to public and private networks in a variety of ways.
Public Telephone Network
DEFINITY ECS supports a full range of digital and analog connections to a Public
Telephone-Network Central Office, including ISDN-PRI and ISDN-BRI.
Private Telephone Networks
DEFINITY ECS supports the many kinds of private-network connections, including:
■Digital telephone handsets
■Data-communications equipment, including data modules and data terminal
equipment.
■Attendant and voice messaging systems
■Multimedia and video conferencing equipment
■Call Center systems
■Hospitality systems
■Auxiliary loudspeaker-paging and music-on-hold equipment
■Peripherals, such as journal printers and call detail-recording equipment.
■Asynchronous Transfer Mode or ATM
■IP solutions, such as IP trunking and IP softphones
■Other private-network switches
9
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DEFINITY ECS Network Connections
TCP/IP Networks
DEFINITY ECS can also connect to Ethernet Local Area Networks (LANs) and the
Internet.
■The optional DEFINIT Y LAN G ate w a y fe ature le ts the D EFINI TY syst em e x chang e
messages with LAN communications software.
■DEFINITY ECS now supports Internet Protocol (IP) trunks using the TN802B
circuit pack and C-LAN card (TN79 9B). How ever, to connect to the netw ork and do
signaling over IP, only the TN799B is required.
IP trunking is a good choice for basic, corporate voice and fax communications,
where cost is a major concern. IP-trunk calls travel over a company’s intranet
rather than the Public Telephone Network. So, for the most common types of
internal, corporate communications, IP trunks offer considerable savings.
IP trunking is usually not a good choice for applications where calls have to be
routed to multiple destinations (as in most conferencing applications) or to a voice
messaging system. IP-trunk calls are compressed to save network bandwidth.
Repeated compression and decompression results in a loss of data at each stage
and degrades the final quality of the signal. This is not a problem in normal,
corporate voice or fax calls. They go through two or three compression cycles at
most. But multipoint conference calls and most voice messaging systems add too
many compression cycles for acceptable quality.
■DEFINITY ECS now includes the IP Solutions feature, which supports audio and
voice transmissions over a LAN or WAN. For more information about IP Solutions,
see ‘‘IP Solutions’’ on page 56.
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ATM Networks
Three kinds of Asynchronous Transfer Mode (ATM) connectivity are available with
DEFINITY ECS. Any standards-compliant ATM switch can serve as the switch node
connecting DEFINITY ECS port networks. In this type of configuration, the ATM switch
replaces the Center-Stage Switch.
The three kinds of ATM connectivity DEFINITY ECS supports are as follows:
■ATM Port Network Connectivity (ATM-PNC) provides an alternative to either the
direct-connect or C ente r Stag e Sw i tch co nfi gurations for connecting the Processor
Port Network (PPN) to one or more Expansion Port Networks (EPNs). ATM-PNC
provides reduced infrastructure cost and improved network manageability.
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Overview
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System Overview
DEFINITY ECS Network Connections
■ATM Circuit Emulation Service (ATM-CES) lets a DEFIN ITY ECS emulate an
ISDN-PRI trunk on an ATM facility. A TM-CES maximiz es port network capac ities b y
consolidating trunking.
■The ATM Trunk feature supports telephony and Wide-Area Network (WAN)
connectivity over ATM networks. ATM-WAN extends the PNC beyond a single ATM
switch. It allows for use of DEFINITY ECS applications over an ATM infrastructure
across locations. ATM-WAN consolidates comm u ni cat ion s tr a ffi c , all o w in g for
quicker and more efficient transport of voice, data, video, and mixed media
communications.
Typical Connections
Figure 6 shows typical DEFINITY ECS connections.
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DEFINITY Enterprise Communications Server Release 8.2
Overview
System Overview
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DEFINITY ECS Network Connections
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12
Wireless System
1
Multimedia Call Center
2
Business Telephone
3
Telephone with Data Module
4
Data Terminal
5
Voice Messaging System
6
Customer LAN/WAN
7
Figure 6. Typical DEFINITY ECS Connections
DEFINITY
AUDIX
cydfcn2i KLC 021400
Digital Fa cilities
8
Analog Facilities
9
Data Terminals
10
Host Computer
11
Data Terminal
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Management Terminal
13
Attendant Console
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DEFINITY Enterprise Communications Server Release 8.2
Overview
System Overview
International Capabilities
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NOTE:
Actual equipment may appear different than the equipment shown.
International Capabilities
DEFINITY ECS provides features that allow for differences in telecommunication
standards around the world, allowing you to use the same communications system at
your various locations in other countries. If you are reading this book, it is likely that the
system has been type ap prov ed in y our cou ntry. Check with your local distrib utor fo r more
information.
Public Network Call Prio rity
Provides call reten tio n, fo rced dis co nn ect , int rusion, mod e-o f-rel eas e control, and re-ring
to switche s on pub lic ne tworks. D ifferent cou ntries frequ ently refe r to these c apabilit ies b y
different names.
World Class Tone Detection
Enables the DEFINITY ECS to identify and handle different types of call progress tones,
depending on th e s ys tem a dm ini st ra tio n. You can us e t he ton e d etec tor and identifica tio n
to display on Data Terminal Dialing and to decide when to send digits on trunk calls
through Abbreviated Dialing, ARS, AAR, and Data Terminal Dialing.
13
World Class Tone Generation
Allows you to define call-progress tones. You can select values for frequency and
cadence. If y ou do not de fine a call -prog ress to ne , DEFINITY E CS s ends a default sound
for that call-progress tone that is based on your administered country code. For a very
few tones, that defaul t may be silen ce, b ut for m ost commo nly used ton es, tha t default wi ll
make a sound.
Administrable Loss P lan
Provides you with the capability to administer the loss or gain applied on calls. This
capability is necessary because some country regulations change about how much loss
is allowed on voice calls.
DEFINITY Enterprise Communications Server Release 8.2
Overview
System Overview
Power
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Power
DEFINITY ECS can accept a v ariety of A C or DC po w er. The system can operate without
requiring a power transformer in almost any part of the world.
During a power outage, individual cabinets (Single or Multi-Carrier) will continue to
function for up to 15 seconds; the Multi-Carrier Cabinet will function for up to 10 minutes
without power, depending on configuration. Optionally, an Uninterruptible Power Supply
can protect a DEFINITY ECS system from under or over-voltage conditions, line
frequency fluctuations, and power blackout of short duration. A battery backup system
can be used to provide power for up to 8 hours, depending on the type and quantity of
circuit packs and amount of traffic during the holdover period.
Software
All DEFINITY ECS systems throughout the world use the same basic software. In
addition to the basic software, various optional packages can enhance the capabilities of
the system. Some of the capabilities described in this document require optional
software. See your Account Repre senta tive for more information. The basic software i s a
prerequisite for all the optional packages.
14
DEFINITY Enterprise Communications Server Release 8.2
Overview
Telephone Features
Telephones
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2 —Telephone Features
Telephones
DEFINITY ECS telephon es fall into three b asic families —Analog, Digital Communica tions
Protocol (DCP), and BRI. These terms describe how each type of telephone
communicates with the DEFINITY ECS switch. These families of telephones are
designed to accommodate the types of communications various users require. All
telephones have touch-tone dialing and the message-waiting lamp for notification of
messages.
Telephones for the Global Marketplace
With help from ou r man y global customer s, Lu cent Technologies h as de v eloped the 8400,
9400, 6400 and 6200 series telephones to meet the demand for two-wire telephones in
the global marketplace.
8400-Series Telephones
The 8400 digital telephones are versatile two-wire/four-wire Digital Communications
Protocol (DCP) telephones with new styling that offer new flexibility and cost savings.
They automatica lly detect whethe r they are plugg ed into a two-wire or four-wire digital lin e
circuit card. This is a s ignifi cant b enefit becau se it pro vides an easi er tr ansi tion t o eithe r a
two-line or a four-line environment, therefore reducing wiring expenses and installation
adjustments . It al so al low s y o u to s a v e sp ace i nside the c abine t b y us ing 2 4-port two-wire
boards in place of 16-port four-wire boards.
15
9400-Series Telephones
The 9400 digit al tel ephones, also known as Europhon es, provide inexpensive support for
two-wire installations, while still providing a European design. Three models of the 9400
telephones are available in gray and cream white. The 9403, 9410B, 9410D, and 9434
telephones are similar in design and features to the 8400 series.
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Overview
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Telephone Features
Telephones
6400-Series Telephones
The 2-wire, DCP 6400 digital telephones are similar to the 8400 and 9400 telephones,
and feature new styling and a pullout instruction card. The 6400 telephones also include
the following additional features:
■Date and time display.
■A feature button which allows switchhook control of a headset.
■
Group Listen
capability, which allows you to use your handset or headset normally
while others in the room listen in via speakerphone. This 2-way handset, 1-way
speaker mode allows you to serve as a spokesperson for a group.
■
Telephone Self Admini st ratio n
capability, which allows you to program feature
buttons on the telephone yourself.
6400 Tip/Ring Interfa c e Module
This module provides a two wire analog interface for the 6400 DCP telephones. This will
allow the operation of an analog adjunct to be independent of the digital telephone’s
extension for the u se of FAX machines or modems without com promisi ng the user’ s vo ice
extensions .
6200-Series Analog Telephones
The 6210 and 6220 analog telephones are designed to take advantage of the many
features offered by the DEFINITY ECS. They offer the following features.
■Message light
■Flash and redial buttons
■Hold button and hold light
■Handset volume con trol
■Data jack (for connecting a modem or similar device)
■Personalized ringing, speakerphone button and light, and programmable dialing
buttons (6220 only)
16
IP SoftPhones
IP SoftPhones extend the level of DEFINITY services. They turn a PC or a laptop into an
advanced telephone. Users can place calls, take calls, and handle multiple calls on their
PCs. For a discussion of the types of SoftPhones available with IP Solutions for
DEFINITY ECS, see ‘‘IP SoftPhones’’ on page 58.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Telephone Features
Teleconferencing Products
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Wireless Handsets for X-Station Mobility
X-Station Mobility allows remote users to access switch features. It allows wireless
telephones remoted o ve r a trunk interface to be controlled by the DEFIN ITY ECS as if the
telephones were directly connected to the switch.
Teleconferencing Products
Quorum A-28 Conference Bridge
The Quorum A-28 Conference Bridge is a microprocessor-controlled analog bridge. It
allows you to activate a multipoint connection of switched and private-line circuits to
create a single conversation. You can set up, monitor, and control your own
teleconferences through your DEFINITY ECS.
The Quorum A-28 Conference Bridge allows you to connect up to 28 different people on
a single conference call. Or you can set up multiple conferences — up to four
conferences with seven participants each.
The bridge also pro vid es a le ctu r e mod e that you can use fo r one -way broadcas ts. Using
the Mute feature, participants can be placed in a listen-only mode, allowing one speaker
to address the rest of the conference.
17
SoundStation Audioconferencing Systems
Lucent Technologies’s SoundStation and SoundStation EX Audioconferencing Systems
enable a group of people in a conference room to share their conversation with others
through a telephone connection. The Soundstation equipment permits natural
conversation among many people — whether strong or soft, or from a standing or sitting
position.
SoundStation
The SoundStation has three microphones and a digitally tuned speaker that provide
360-degree coverage, whether you use the system in an office or a conference room. It
connects to an analog telephone line. The built-in keypad includes a mute button and a
flash key. An additional port allows you to connect the speakerphone to a tape recorder.
DEFINITY Enterprise Communications Server Release 8.2
Overview
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Telephone Features
Teleconferencing Products
SoundStation EX
The SoundStation EX includes all the features and functions of the SoundStation. It
accommodates larger conferences by including two palm-size external microphones that
can be positioned up to six feet (1.8 m) on either side of the center console. An optional
wireless microphone is available for stand-up presenters. See Figure 7 for an illustration
of the SoundStation EX with External Microphones.
23
1
56
4
789
0
*
18
Figure 7. Soundstation EX with External Microphones
stealth1 CJL 05069 6
DEFINITY Enterprise Communications Server Release 8.2
Overview
Telephone Features
Telephone Features
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Telephone Features
Handling Incoming Calls
Automatic Hold
Allow Attendants and multi-function telephone users to alternate easily between two or
more calls. For example, with automatic hold, selection of a second call automatically
puts the active c al l (if any) on hold and mak es the s ec ond cal l ac tive. This feature can be
activated on a system-wide basis only. When automatic hold is not activated, the
selection of the second call drops the first call.
Hold
Allows you to disconnect from a call temporarily, use your telephone for other call
purposes, and then return to the original call.
Long Hold Recall
Visual and audib le warnings are sent to the telephone where a call has been on hol d past
a specified period of time. Both visual and audible warnings are used if the telephone is
on-hook. If the telephone is off-hook, a "priority ring" is used. The call is identified as a
long-held call by the letters "hc" on the display. This is an optional feature at the system
level.
19
Transfer
Allows telephone users to transfer trunk or internal calls to other telephones within the
system without attendant as sistance . This feature pro vides a conv enient w ay to con nect a
party with someone better qualified to handle the call. Single-line telephone users
momentarily flash the switchhook or press the Recall button, dial the desired extension,
and hang up. Multi-appearance telephone users press the Transfer button, dial the
desired extension number, and press the Transfer button again. This is an optional
feature at the system level.
Pull T r an sfe r
either
Allows
transferred to complete the transfer. This is a convenient way to connect a party with
someone better qualified to handle the call. Attendant assistance is not required and the
call does not have to be redialed. It interfaces with satellite workstations via TGU/TGE
trunks and is always available for calls that use TGU /TGE trunks.
the party who was originall y cal led or the party to whom the held call will be
DEFINITY Enterprise Communications Server Release 8.2
Overview
Telephone Features
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Telephone Features
Tr un k-to -Trunk Tran sfer
Allows the attendant or telephone user to connect an incoming trunk call to an outgoing
trunk call. This feature is particularly useful when a caller outside the system calls a user
or attendant and requests a transfer to another outside number. For example, a worker,
away on business, can call in and have the call transferred elsewhere. The system
assures that incoming Central Office trunks without Disconnect Supervision are not
transferred to outgoing trunks or other incoming C ent ra l O ffi ce trunks witho ut D i sc onn ec t
Supervision.
Transfer — Outgoing Trunk
to Outgoing Trunk
Allows a user or attendant to initiate two or more outgoing trunk calls and then transfer
the trunks together. The transfer operation rem o ves the original us er from t he co nne cti on
and conferences the outgoing trunks. Alternatively, the controlling party can establish a
conference call with the outgoing trun ks and then dro p out of the conf erence , leav ing only
the outgoing trunks on the conf erence . This is an optio nal enhan cement t o Trunk-to-Trunk
Transfer and requires careful administration and use. DCS Trunk Turnaround may be a
safer alternative to this feature.
Transfer Upon Hang-Up
20
Provides you wit h the ability to tr ansfer a call by hangi ng up instead of having to press the
Transfer button a second time. You would press the Transfer button, dial the number the
call is being transferred to and then hang up. This is an optional feature at the system
level. You will still be able to transfer a call by pressing the Transfer button a second time.
Transfer Recall
Returns the unanswered transfer calls back to the person who transferred the call.
T r ansfer Recal l uses a priority alerting signal, and the disp lay on the telephone sho ws "rt",
which indicates a returned call from a failed transfer operation.
Abort Transfer
Allows a user to a bort a tra ns fer a ttem pt by pressing a non-id le lin e appearance. Th e c all
being transferred would be taken off a transfer-type hold and be put on a traditional hold.
The transfer will also be aborted when you hang up (going on-hook), unless Transfer
Upon Hang-Up is activated on the switch. This is an optional feature at the system level.
DEFINITY Enterprise Communications Server Release 8.2
Overview
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Telephone Features
Telephone Features
Conference
The Conference button allows multiappearance telephone users to make up to six-party
conference calls without attendant assistance. This feature also allows single-line
telephone users to make up to three-party conference calls without attendant assistance.
Abort Conference on Hangup
When you punch the conference button and for any reason you hang up before you
complete the confe renc e, y ou wil l canc el the conf erence . Th e original call that wa s put on
soft-hold will now be on hard-hold.
Call Park
Allows you to put a call on hold and then retrieve a call from any other telephone on the
system. This is helpful when you are on a call and need to go to another location for
information. It also al lows you to a nswer a call from any telepho ne after being page d by a
telephone user or an attendant.
Misoperation Handling
NOTE:
This feature is requi red onl y in France and Italy, but it can be used at any location
where the feature has been turned on.
Defines how cal ls are ha ndl ed when a misoperation occurs. A mi so per ation is when calls
are left on hold when the controlling station goes on hook.
For example, a misoperation can occur under either of the following conditions:
■If you hang up prior to completing a feature operation (in some cases, hanging up
completes the operation, as in call transfer). If, for example, you place a call on
hold, begin to tra nsfer the call, dial an i n valid extension number, and then hang up,
that’s a misoperation.
■When the system enters night service while attendant consoles have calls on hold.
The system admini st ra tor c an al ter th e s tan dard Misoperation Han dli ng to e ns ure t hat an
external caller is not left on hold indefinitely, or dropped by the system after a
misoperation with no way to reach someone for help.
21
Manual Messag e Waiting
Allows multi-appearance telephone users to light the status lamp associated with the
manual Message Waiting button at another multi-appearance telephone. They do this by
simply pressing a button on their own telephone. This feature can be administered only to
DEFINITY Enterprise Communications Server Release 8.2
Overview
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Telephone Features
Telephone Features
pairs of telephones such as a secretary and an executive. The secretary might press the
button to signal to the executive that a call needs answering or someone has arrived for
an appointment. The executive might use the button to indicate that he or she should not
be disturbed.
Internal Automatic Answer
Allows specific tel ephone s to answer incoming internal calls automatically. This feature is
intended for use with telephone s that hav e sp eake rphones or headset s. You simply press
an Internal Automatic Answer feature button, and calls are automatically answered when
the telephone is idle. Internal and Distributed Communications System (DCS) calls can
be answered using Automatic Answer, but only attendants can use Automatic Answer to
answer external calls directed to the attendant.
Recall Sign al ing
Recall Signaling al lo ws th e user of an a nalog statio n to pl ace a call o n hold , u se the v oi ce
terminal for other call purposes, and then return to the original call.
Local Call Timer Automatic Start/Stop
Automatically starts the local timer of a 6400 series telephone when a call is received.
The timer is stopp ed autom atically w hen a ca ll is en ded. When a call i s placed on hold the
timer continues to run, but is not displayed. When the call comes off hold, the total
elapsed call-time disp lays.
22
Call Redirection
Call Forwarding
Call Forwarding provides four functions:
■Call Forwarding All Calls — Allows calls to be forwarded to an internal extension,
external (off-net) number, an attendant, or an attendant group.
■Call Forwarding Override — Allows the user at the forwarded-to extension to
override Call Forwarding and either initiate a call or transfer a call back to the
forwarded-from extension.
■Call Forward Busy/Don’t Answer — Allows calls to be forwarded when the called
extensio n is b u sy or wh en the call is not ans w ere d after an adm inis tr ab le int erval. I f
the extension is bus y, the call forwards immediately. If the extension is not bus y, the
incoming call rings the called extension, then forwards only if it remains
unanswered longer than the administered interval.
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Overview
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Telephone Features
Telephone Features
■Call Forwarding Off Net — Allows calls forwarded off net to be tracked for busy or
no-answer conditions. The system brings the call back for further call-coverage
processing if specified conditions are met. This feature is particularly useful for
Telecommuters, who can have their on-site office calls forwarded to their home
offices.
Call Coverage
Call Coverage provides automatic redirection of calls that meet specified criteria to
alternate answering positions in a Call Coverage path. A coverage path can include any
of the following: a telephone, an attendant group, a Uniform Call Distribution (UCD) hunt
group, a Direct Department Calling (DDC) hunt group, an Automatic Call Distribution
(ACD) hunt group, a voice messaging system, or a Coverage Answer Group (CAG)
established to answer redirected calls.
In addition to redirecting a call to a local answering position, you can administer Call
Covera ge to:
■Redirect calls based on time-of-day
■Redirect calls to a remote location
■Allow users to change bac k and fo rth between two lead-c overage paths from either
an on- or off-site location
23
Coverage Callback
Allows a covering user to leave a message for the called party to call back the person
who called.
Coverage Incoming Call Identification
Allows mult i-appear ance tele phones us ers withou t a displa y in a Cov er age Ans w er Group
to identify an incoming call to that group.
Go to Cover
Allows users who call another internal extension to send the call directly to coverage.
Send All Ca lls
Allows users to temporarily direct all incoming calls to coverage regardless of the
assigned call-coverage redirection criteria. Covering users can temporarily remove their
voice terminals from the coverage path. The feature is activated and deactivated via a
button or access code.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Telephone Features
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Telephone Features
Consult
Allows a covering user, after answering a call received through Call Coverage, to call the
called party for private consultation. Consult can be used to let a covering user ask the
principal if they want to speak with the calling party.
Reset Shift Call
If a call number is busy and doesn’t have coverage or the called number and the
coverage are both busy, you have an opportunity to replace the last digit that was
entered. This allows you to call another extension without having to hang up and redial.
Reset Shift Call is a feature that is active for station to station (internal) calls and for
Private Network calls. The Private Network trunks must signal busy using out-of-band
signaling.
24
DEFINITY Enterprise Communications Server Release 8.2
Overview
Secretary
Clerk
AUDIX Voice Messaging
Message Center Group
DEFINITY Enterprise Communications Server Release 8.2
Overview
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Telephone Features
Telephone Features
Night Service
There are five Night Service features:
■Hunt Group Night Service allo ws a n attend ant or a spli t supe rvisor to assign a hun t
group or split to N ight Se rvice mode . All call s for the hun t gro up the n ar e redi rected
to the hunt group’s designated Night Service extension. When a user activates
Hunt Group Night Service, the associated button lamp lights.
■Night Console Service directs all calls for primary and daytime attendant consoles
to a night cons ole . Whe n a u ser activates Night Console Service, the Nig ht Service
button for ea ch attend ant lights and all attend ant-seek ing call s (and call s w aiting) in
the queue are directed to th e night co nsole . To activate and deac tiv ate th is featu re,
the attendant typically presses the Night button on the principal attendant console
or designated console.
■Night Station Service directs incoming calls for the attendant to designated
extensions. Attendants can activate Night Station Service by pressing the Night
button on the principle console if there is not an active night console. If the night
station is busy, calls (including emergency attendant calls) receive a busy tone.
They do not queue for the attendant.
■Trunk Answer from Any Statio n allo ws tel eph one users to answer all incoming calls
to the attendant when the attendant is not on duty and when other voice terminals
have not been designated to answer the calls. The incoming call activates a gong,
bell, or chime and a voice-terminal user dials an access code to answer the call.
■Trunk Group Night Service allows an attendant or a designated telephone user to
individually assign a trunk group or all trunk groups to the night service mode.
Specific trunk groups individually assigned to the service are in Individual Trunk
Night Service Mode. Calls coming into these trunk groups are redirected to
designated night service extensions. Incoming calls on other trunk groups are
processed normally.
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Enhanced Night Service
DEFINITY ECS informs a V oice Mail System (VMS) that it is in Night Service, allowing the
VMS to perform different actions and call handling for out-of-hours operation. For
example, the VMS ma y be admi nistere d to pr ovide recorded ann ounce ments after hours .
The enhancement is made to the Mode Code Voice Mail Interface.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Telephone Features
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Telephone Features
Bridged Call Appearance — Multi-Appearan ce
Telephone
Allows calls ma de to or from a primary teleph one use r’s extension number to be handled
from more than one telephone. A bridged call appearance is set up by administering a
primary extension and the button number associated with it on a multi-lamp button on
another telephone . One way this feature is most often used is by secretaries or as sistants
who answer or handle calls to the primary extension (an executive, for example). When
the primary extension receives a call, the bridged call appearance flashes or rings on all
telephones administered with this feature. The call can be answered by anyone having a
telephone with this feature a nd handled as if the primary ex tension u ser was a ns wering it.
The maximum number of bridged appearances has been expanded from 25 to 64 with
DEFINITY ECS R8.
Bridged Call Appeara nce — Single-Line
Telephone
Allows single-l ine tel ephone s use rs to ha v e a bridged appear anc e on a m ulti-a ppear an ce
telephone.
Temporary Bridged Appearance
Allows multi-appearance telephone users in a terminating extension group or personal
central office line group to bridge onto an existing group call. If a call has been answered
using the Call Pickup feature, the originally called party can bridge onto the call. This
feature also allows a called party to bridge onto a call that redirects to coverage before
the called party can answer it.
27
Privacy — Manu al E xcl u si on
Allows multi-appearance telephone users to keep other users with appearances of the
same extension number from bridging onto an existing call. Exclusion is activated by
pressing the Exclusion button on a per-call basis.
Privacy-Auto Exclusion
When the Class of Service is set for the Automatic Exclusion option, the feature is
activated when you take your telephone off-hook. The feature can be deactivated when
you push the Exclusion button before dialing a call or during a call. An excluded call that
is on hold can be taken off hold by any telephone that has a bridged appearance of the
telephone that put the call on hold.
DEFINITY Enterprise Communications Server Release 8.2
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Telephone Features
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Telephone Features
Call Pickup
Along with Directed Call Pickup, allows you to answer calls for other telephones within
your specified call pick up gr oup . Directed C all Pic kup all ows y ou to pic k up an y call on the
DEFINITY ECS system. With this feature, you do not have to leave your telephone to
answer a call for a nearby telephone. You simply dial an access code or press a Call
Pickup button.
Group Call Pickup
Allows you to dia l a Fea ture Access Co de (FAC) and a Pickup Group Numb er to ans wer a
call from a different group. For example, Marketing would be able to pickup calls in the
Sales group when the Sale s grou p is una v ai lab le . This feat ure is ide al for offic es that are
not divided by partitions and generally have the departments on the same floor.
Terminating Extension Group
Allows an incoming call to ring (either audible or silent alerting) as many as four
telephones at the same time. Any user in the group can answer the call. Any telephone
can be administered as a group member. Only a multi-appearance telephone can be
assigned a feature button with an associated status lamp, however. The feature button
allows the use r t o selec t a Terminating Extensi on G roup c all a ppear an ce for answering or
bridging onto an existing call but not for call origination. For example, a department in a
large store might have three telephones. Anyone in the department can answer the call.
The salesperson most qualified to answer the call can bridge onto the call.
28
Station Hunting
Routes calls made to a b u sy extension to another extension. To use Station Hu nti ng, you
create a station hunting chain that governs the order in which a call routes from one
extension to the next wh en the ca lled extensio n i s busy. Each extension in th e c ha in l in ks
to
only one subsequent extension. An extension may be linked
extensions, however.
Station Hunt B efore Coverage
This feature changes the interaction that occurs between station hunting and call
coverage. Station Hunt before Coverage causes a call going to a busy station to go
through a station hunting process before going to coverage. If all the stations in the Hunt
group are busy, the call will go to the coverage path.
from
any number of
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Overview
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Telephone Features
Circular Station Hunting
This new hunt group type is an alternative to the "ddc" or "hot-seat" algorithm in a hunt
group. DEFINITY ECS keeps track of the last extension in the hunt group that received a
call. When another incoming call arrives, it is sent to the next idle extension, bypassing
the exten sion that ha d rece iv ed t he pr e vio us call . The f irst e xte nsion in the hunt grou p wil l
no longer be the busiest telephone while the others in the group are sitting idle.
Speed/Convenience Calling
Abbreviated Dialing
Provides lists of stored numbers you can use to:
■Place local, long-distance, and international calls
■Activate features
■Access remote computer equipment
You simply dial the list number and the one-, two-, or three-digit number associated with
the telephone number you want. The number is then automatically dialed by the system.
A frequently called number can be stored on an abbreviated dialing button that you need
only press once to make the call.
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Abbreviated Dialing Labeling
Labeling of Abbreviated Dialing (AD) Butto ns on Softkeys allo w s users of 840 0 and 6400
series display telephone sets to administer labels for the AD buttons that appear on their
softkeys. These personalized labels appear on the menu display.
Abbreviated Dialing On-Hook Programming
On-Hook Programming allows users of 8400 and 6400 series telephone sets with
enabled speakers to access the programming mode without going off-hook during
avail able call appear an ce s . Signaling changes fr om D T MF to the S-channel, allowing the
use of a longer (60 sec onds) ti me-ou t period. Signali ng will remain DTMF and the curr ent
time-out period of 10 seconds will still apply to non-display telephone sets.
Enhanced Abbreviated Dialing
Supplements Abbreviated Dialing by providing one enhanced number per system.
Enhanced num ber lists can contain any number or dial access code. System
Administrators designate privileges for group number lists, system number lists and
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enhanced number lists. With privileged lists, users can access otherwise-restricted
numbers (e.g., Stations without long-distance access can be programmed to access
specified long-distance numbers).
Active Dialing
6400 series telephone sets ha v e a diali ng option where the set will se nd S-chann el b utton
codes when the user pres ses a number on t he dial pad when on-hook.
Telephone Self-Administration
Allows you to program feature buttons on 6400-series telephones yourself.
Automatic Callback
Allows internal users who placed a call to a busy or unanswered internal telephone to be
called back automatically when the called voice terminal becomes available.
When a user activates Automatic Callback, the system monitors the called telephone.
When the called t ele phone becomes a vailable to receive a cal l, the sy s tem ori gin ate s the
Automatic Callback call. The originating party receives priority ringing. The calling party
then lifts the handset and the called party receives the same ringing provided on the
original call.
Ringback Queuing
Places calls in an ordered queue (first in, first out) when all trunks are busy. The
telephone user who is trying to make a call is automatically called back when a trunk
becomes available, and hears a distinctive three-burst signal when called back.
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Last Number Dialed
Allows you to automatically redial the last number dialed. The system saves the first 24
digits of the last number dialed, whether the call attempt was manually dialed or dialed
using Abbreviated Dialing. When you press the Last Number Dialed button or dial the
Last Number dialed feature access code, the system places the call again.
Remote Access
Permits authorized callers from remote locations to access the system via the public
network and then use its features and services.There are a variety of ways of accessing
the feature. After gaining access, you hear a system dial tone, and, for system security,
may be required to dial a barrier code.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Telephone Features
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Recorded Te lephone Dictation Access
Allows telephone users, incl uding Remot e Access and incom ing tie trunk users , to access
dictation equipment. The dictation equipment is accessed by dialing an access code or
extension number . Th e s tart/stop fu nc tio n c an b e voice or dial controlled. Other functions
such as initial activation and playback are controlled by additional dial codes.
Emergency Access to the Attendant
Provides for emergency calls to be placed to an Attendant. These calls can be placed
automatically by the system or can be dialed by system users. Emergency access calls
can receive priority handling by the Attendant.
Crisis Alert
Crisis Alert uses both audib le and vis ual al erting to notify desig nated e x tensions whe n an
emergency call is made. Audible alerting sounds like an ambulance siren. Visual alerting
flashes the CRSS-ALRT button lamp and the display of the caller’s name and extension.
Crisis Alert’s display of the origin of the emergency call enables the attendant or other
user to direct emergency-service response to the caller.
If an emergency call is made while another crisis alert is still active, the incoming call will
be placed in the q ueue . If th e sys tem is ad mini ster ed so t hat all users mu st resp ond, th en
eve ry user must resp ond to every call, in which case the calls are not n ecess arily queued
in the order in which they were made. If the system is administered so that only one user
must respond, the first crisis alert remains active at the phone where it was
acknowledged. Subsequent calls are queued to the next available station in the order in
which they were made.
Crisis Alert can also send notif icatio n of an e mergen cy ca ll to a di git al page r . In th is case ,
it sends a message of 7 to 22 digits to the pager and displays a crisis alert code, an
extension and room number, and a main number (if one is entered). The person paged
thus knows the origin of the emergency call and can direct emergency-service response
to the appropriate location. To use Crisis Alert with a digital pager, the system is
administered so that at lea st one digita l set has a CRSS-ALR T b utton an d the Alert Pager
field is set to y. Any station with a CRSS-ALRT button and a pager receives the correct
alert.
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DEFINITY Enterprise Communications Server Release 8.2
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Telephone Features
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Manual Originating Line Service
Connects single-line telephone users to the attendant automatically when the user lifts
the handset. The attendant number is stored in an Abbreviated Dialing list. When the
telephone user lifts the handset, the system automatically routes the call to the attendant
using the Hot Line Service feature.
Trunk Flash
Trunk Flash allows a feature or function button on a multifunction telephone or attendant
console to be assigne d as a F lash b ut ton. Pressi ng this b utton whi le con nected to a trunk
(which must have been administered to allow Trunk Flash) causes the system to send a
flash signal out over the connected trunk.
Trunk Flash enables multifunction voice terminals to access central office customized
services that are provided by the Central Office to which DEFINITY ECS is connected.
These services are electronic features, such as conference and transfer, that are
accessed by a sequence of flash signal and dial signals from the DEFINITY System
station on an active trunk call. The Trunk Flash feature can help to reduce the nu mber of
trunk lines connected to th e D EFINITY system. “Digit 1 as Fla sh ” as us ed i n Italy and the
United Kingdom will not serve as the flash button in this application.
Special Dial Tone
Provides the ability to play a Special Dial Tone whenever an analog set is not able to
receive calls. When such conditions as Call Forward All Calls, Call Forward Busy/NA,
Send All Calls or Do Not Dist urb are activ ate d on a teleph one set, a Sp ecial Di al Tone lets
you know that you cannot receive any calls.
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Telephone Displays
Voice Terminal Display
Provides multi-appearance telephone users with updated call and message information.
This information is displayed on a display-equippe d teleph on e. Th e information displ a y ed
depends upon the display mode selected by the user. Information that allows
personalized call answering is available on many calls.
Users may select any of the fo llowin g as the displa y m essage language : English (default),
French, It alian, or Spanish . In additi on, mess ages can be admin istered on the syst em in a
fifth language. The language for display messages is selected by each user.
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ICLID on Analog Trunk
In the US and Japan, the user’s terminal displays calling party information. Name and
calling number are available from the US central offices; only the calling number is
available from central offices in Japan. This feature may be used in countries that comply
with either US or J apanes e requi rement s. The di splay of name and number will work with
all DEFINITY digital voice terminals (DCP and BRI) equipped with a 40-character or a
32-character alphanumeric display.
Enhanced Voice Terminal Display
The Enhanced Voice Terminal Display feature allo ws y ou to c hoose the c hara cter se t that
you want to see in DEFINITY ECS softkeys and display terminals. In addition to the
standard Roman character set, you can choose either the Katakana or characters used
for most European languages.
Administrable Language Display s
Allows the m es sa ges tha t a ppe ar on telephone di sp lay units to be shown in t he la ngu age
spoken by the user. These messages are available in English (the default), French,
Italian, Spanish, o r one o ther user-de fined l angua ge. The lan gu age for d isplay messages
is selected by each user. The feature requires 40-character display telephones.
Directory
Allows users with display-equipped telephones to access the system database, use the
touch-tone buttons to enter a name, and retrieve an extension number from the system
directory. The directory contains the names and extensions assigned to all telephon es on
the system.
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Group Communication
Conference — Terminal
Allows multi-appearance telephone users to set up six-party conference calls without
attendant assistan ce . Singl e-line te lephon e use rs ca n set up thre e-party conferen ce ca lls
without attendant assistance.
Intercom — A ut omati c
Allows two users to talk together easily. Calling users press the Automatic Intercom
button and lift the handset. The called user receives a unique intercom ring and the
intercom lamp , if provi ded, flashe s. With this feat ure, user s who frequen tly call each oth er
can do so by pressing one button instead of dialing an extension number.
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Intercom — Dial
Allows multi-appearance telephone users to easily call others within an administered
group. The calling user lifts the handset, presses the Dial Intercom button, and dials the
one- or two-digit code assigned to the desired party. The called user’s telephone rings,
and intercom lamp , i f pro vided , flash es. Wi th this feature , a g ro up of u sers who freq uently
call each other can do so by pressing one button and dialing a one- or two- digit code
instead of dialing an extension number.
Manual Signaling
Allows one user to signal another user. The receiving user hears a two-second ring. The
signal is sent each time the button is pressed by the signaling user. The meaning of the
signal is prearranged between the sender and the receiver. Manual Signaling is denied if
the receiving telephone is already ringing from an incoming call.
Group Listen
Simultaneously activates your speakerphone in listen only mode and your handset or
headset in listen and speak mode. This allows y o u to s erv e a s s po kesperson for a g r oup.
You can participate in a conversation while everyone else in the room is listening to what
is said.
Whisper Page
Allows an assista nt or coll eague to bridge onto y o ur teleph one co nversation and give you
a message without being heard by the other party or parties you are talking to. Whisper
Page works only on certain types of telephones.
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Loudspeaker Paging Access
Provides attendants and telephone users dial access to voice paging equipment. As
many as nine p aging z ones can be pro vided b y the sys tem and on e zon e can be pro vide d
that activates all zones at the same time. (A zone is the location of the loudspeakers —
for example, conference rooms, warehouses, or storerooms.) A user can activate this
feature by dialing the trunk access code of the desired paging zone, or the access codes
can be entered into Abbreviated Dialing Lists. Once you have activated this feature, you
can simply speak into the handset to make the announcement.
Deluxe Loudspeaker Paging Access (called Deluxe Paging) provides attendants and
telephone users with integrated access to voice-paging equipment and Call Park
capabilities. When you activate Deluxe Paging, the call is automatically parked. The
parked call returns to the parking user with distinctive alerting when the time-out interval
expires.
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Code Calling Access
Allows attendants, users, and tie trunk users to page with coded chime signals. This
feature is helpful for users who are often away from their telephones or at a location
where a ringing telephone might be disturb in g.
Special Ringing
Distinctive Ringing
Rings or activ ate s ale rting on y our teleph one i n such a w a y that yo u a re a w are of the type
of incoming call before answering it. This feature operates in a Distributed
Communication System (DCS) environment the same as it does within a single system.
By default, internal calls are identified by a 1-burst ringing pattern, external calls by a
2-burst ringing pattern, and priority calls by a 3-burst ringing pattern. You can administer
these patterns, however.
Personalized Ringing
Allows users of certain telephones to uniquely identify their own calls. Each user can
choose one of a number of possible ringing patterns. The eight ringing patterns are tone
sequences consisting of different combinations of three tones. With this feature, users
working closely in the same area can each specify a different ringing pattern in order to
better identify their own calls.
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Priority Calling
Allows you to ring anothe r tele phone wi th a dist inc tiv e si gnal th at tells the cal led party the
incoming call requires immediate attention. The called party can then handle the call
accordingly. You activate priority calling by Dialing a Priority Calling access code or
pressing a feature button, followed by the extension number. You can use Priority Calling
only if your telephone has been administered with the required class of service.
Voice Terminal Alerting Options
Provides multi-appearance telephone users with different ringing patterns. This feature
primarily affects audible ringing for calls directed to telephones that are off hook, or calls
directed to idle and active CALLMASTER telephones.
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Ringing — Abbreviated and Delayed
Allows you to manually or automatically assign one of four ring types to each call
appearance on a telephone. Whatever treatment you assign to a call appearance is
automatically assigned to each of its bridged call appearances.
Ringer Cutoff
Allows the user of a multi-appearance telephone to turn audible ringing signals on and
off. Visual alerting is not affected by this feature. When this feature is enabled, only
Priority (three-burst) ring, Redirect Notification, Intercom ring, and Manual Signaling ring
at the telephone. Internal and external calls do not ring.
Multiappearance Preselection and Preference
Provides options for placing or answering calls on selected call appearances. Ringing
Appearance
user picks up the han ds et.
idle appearance.
Preselection is used, for example, when you w a nt to reco nnect wi th a held call or a ctiv a te
a feature. Preselection can be used with a feature button. For example, if you press an
Abbreviated Dialing button, the call appearance is automatically selected and, if you pick
up the handset within five seconds, the call is automatically placed. The Preselection
option overrides both of the other preference options.
Preference
automatically c onnec ts y ou to t he inc oming ringing call whe n th e
Idle Appearance Prefe rence
Preselection
allows the user to manually select an appearance.
automatically connects you to an
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Messaging
Leave Word Calling
Allows internal system user s to leav e a short preprogammed messag e (usually “Cal l” with
the calling user’s name, extension number, and the time of the call) for other internal
users. When the message is stored on the DEFINITY ECS, the Message Lamp on the
called telephone automatically lights. Leave Word Calling messages can be retrieved
using a telephone display, Voice Message Retrieval, or AUDIX. Messages may be
retrieved in English, French, Italian, Spanish, or a user-defined language.
Audible Message Waiting
Places a stutter at the beginning of the dial tone when a telephone user picks up the
telephone. The stutter dial tone indicates that the user has a message waiting. This
feature is particularly useful for visually impaired people who may not be able to see a
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message light. It is often used with telephones that have no Message Waiting Lights.
Audib le Mess age W a iting ma y n ot be a v ailab le in c ountries t hat restrict th e chara cteristics
of dial tones provided to users.
Voice Messaging and Call Coverage
Often an A UDIX sy stem is set up as the las t point on a call-co v e ra ge path, as in Figure 8.
A secretary or colleague who answers a redirected call intended for you can als o tran sfer
the caller to your AUDIX mailbox. The caller may prefer to leave voice-mail for you if the
message is personal, lengthy, or technical.
Many other options are av ailab le . For e xa mple, a caller can redirec t a call from the AUDIX
system to an attendant. Or the caller can transfer to another extension instead of leaving
a message. You can even have the AUDIX automated attendant answer all calls to the
company and s end ca lls to v arious extensions. In this case, cal lers ar e instru cted t o enter
keypad commands to direct the call.
Voice Message Retrieval
Allows telephone users, remote access users, and attendants to retrieve Leave Word
Calling and Call Coverage voice messages. It can be used to retrieve a user’s own
messages or messages for another user. However, a different user’s messages can be
retrieved only by a user at a telephone or attendant console in the coverage path, by an
administered system-wide message retriever, or by a remote-access user when the
extension and associated security code are known. The system restricts unauthorized
users from retrieving messages.
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Message-Retrieval Options
With the Message - Waiting Lamp on their telephon es, employees always know w h en th e y
have messages. Messages can be retrieved in a variety of ways, such as:
■Display retrieval — Users having digital telephones with displays or a personal
computer integrated with a telephone can display messages.
■Speak-to-Me — Usi ng a n y touc h-t one telephone, em ployees can dial Speak-to-Me
and hear a synthesized voice read their messages over the telephone.
These message-retrieval options can be assigned to users individually.
Demand Print
Allows you to print your undelivered messages without calling the Message
Center.
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Voice Messaging Systems
The Lucent Technologies voice messaging solutions include:
■DEFINITY AUDIX
■INTUITY AUDIX
Voice Response solutions include:
■CONVERSANT Voice Information System V7
Telecommuting
Remote Call Coverage/Call Forwarding
Off-Net
Remote Call Coverage and Call Forwarding Off-Net allow calls to be redirected to a
remote location. This allows you to have calls placed to your on-site office redirected to
your home office. You can administer the system to either monitor calls and bring them
back for additional processing if not answered or to leave calls at the remote (off-net)
location.
Extended User Administration of Redirected
Calls (Telecommuting Access)
Extended User Administration of Redirected Calls (also called Telecommuting Access)
allows you to change the lead call cov era ge path or forwardin g e xtension from an y on-si te
or off-site location. Th us you can change the path or extension from your home office, for
example.
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Off-Premises Station
A trunk-data module connects off-premises private-line trunk facilities and DEFINITY
ECS. The trunk-data module converts between the RS-232C and the DCP, and can
connect to DDD modems as the DCP member of a modem po ol .
See also, ‘‘Call Redirection’’ on page 22.
See also, ‘‘Call Vectoring’’ on page 97.
Personal Station Access
Allows you to transfer your telephone station preferences and permissions to any other
compatible telephone. This includes the definition of terminal buttons, abbreviated dial
lists, and Class of Service and Class of Restrictions permissions. It can be used on-site
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or off-site (with DEFINITY Extender). Personal Station Access can also be used to
prevent unauthorized calls from your phone when you are away from your desk. You
would disassocia te your desk telepho ne from your extension n um ber when you are away
from your desk and re-associate your desk telephone number with your extension
number when you return. Personal Station Access has several telecommuting
applications. For example, several telecommuting employees can share the same office
on different days of the week. The employees can easily and remotely make the shared
telephone “theirs” for the day. Remote use requires DEFINITY Extender.
Station Self Display
Station Self Display shows the extension number of the telephone set when a use r ei ther
dials the Feature Access Code while off-hook or depresses the "Inspect" button when
on-hook. The dialed number will be displayed once the user starts to dial. This feature is
helpful to people who mo ve fro m one desk to anoth er while the y are wo rking. This feature
is also used by maintenance personnel to ensure that an extension number is correctly
administered.
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DEFINITY Enterprise Communications Server Release 8.2
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DEFINITY Enterprise Communications Server Release 8.2
Overview
Attendant (Operator) Features
Attendant (Operator)
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3 —Attendant (Operator) F eatur es
Attendant (Operator)
A person at a console who provides personalized service for incoming callers and
voice-services users by performing switching and signaling operations.
Attendant Console
A digital call-handling station with push-button control used not only to answer and place
calls, but also to manage and monitor some system operations.
The Attendant Display shows call-related information that helps the attendant to operate
the console. Als o shows perso nal service and messa ge information. Information is shown
on the alphanumeric display on the attendant console. Attendants may select one of
several available display message languages: English, French, Italian, or Spanish. In
addition, your company may define one additional language for use by users and
attendants on their display.
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DEFINITY PC Console
Lucent Technologies DEFINITY PC Console allows your Attendants to handle incoming
calls effic iently by personal computer. Using the familiar Microsoft Windows graphical
interface, the Atte ndants can easil y k eep tr ac k of ho w long ca llers ha ve been on hold and
who they are waiting for. Attendants can monitor up to six calls at once. They need not
fumble with pen and paper when handling calls, as they can make notes on their
computers about what each caller needs. All this contributes to make a favorable first
impression with your customers. Having the call processing software on the same
computer with spreadsheet, word processing, or other software allows the attendants to
stay productive between calls.
The PC Console is easi ly c ustomiz ed, so even if attendants from differe nt shi fts s hare th e
same computer, they can each preserve their preferences in the call processing
environment. The PC Console is available in English, Parisian French, Latin American
Spanish, German, Dutch , Ita li an and Portuguese. It w ill be available in Italian in th e fa ll of
DEFINITY Enterprise Communications Server Release 8.2
Overview
Attendant (Operator) Features
Attendant Features
1997. If a Spanish-speaking Attendant takes over for a French-speaking attendant, for
example, a sing le press of a button converts all labels, error message s and onl ine hel p to
Spanish.
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Call Handling
Listed Directory Number
Allows outside ca llers t o acce ss y our a ttenda nt gr oup i n two w ays, depending on the type
of trunk used for the incoming call. You can allow attendant group access via incoming
direct inward dial trunks, or you can allow attendant group access via incoming Central
Office) and foreign exchange trunks.
Call Waiting
Allows an Attendant to let a single-line telephone user who is on the phone know that a
call is waiting. The Atte ndant is the n free to ans we r other calls . The Attend ant hears a ca ll
waiting ringback tone and the busy telephone user hears a call waiting tone. This tone is
heard only by the called telephone user.
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Calling of Inward Restricted Stations
A telephone with a Class of Restriction that is inward restricted cannot receive public
network, attendant-originated, or attendant-extended calls. This feature allows you to
override this restriction.
Priority Queue
Places incoming calls to the Attendant in an orderly queue when these calls cannot go
immediately to the Att endant . This f eature allo ws y o u to def ine tw elv e diffe rent c ategories
of incoming attendant calls, including emergency calls, which are given the highest
priority.
Override of Diversion Features
Allows an Attendant to bypass diversion features such as Send All Calls and Call
Coverage by putting a call through to an extension even when these diversion features
are on. This fea ture, together with Atten dan t Intrusion, can b e used to get an em erg enc y
or urgent call through to a telephone user.
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Backup Alerting
Notifies backup Attendants that the primary Attendant cannot pick up a call. It provides
both audible and visual alerting to backup stations when the attendant queue reaches its
queue warning level. When the queue drops below the queue warning level, alerting
stops. Audible alerting also occurs when the attendant console is in night mode,
regardless of the Attendant queue size.
Timed Reminder and Attendant Timers
Automatically alerts the Attendant after an administered time interval for the following
types of calls: extended calls to be answered or waiting to be connected to a busy
single-line telephone , one -party calls placed on hold on the console , and tr ansferred calls
that hav e n ot bee n a nswered after transfer. Timed Reminder in forms th e At ten dan t that a
call requires additional attention. After the Attendant reconnects to the call, the user can
either choose to try another extension number, hang up, or continue to wait. DEFINITY
ECS supports a variety of administrable attendant timers for use in a variety of situations.
Privacy — Attendant Lockout
Prevents an Attendant from re-entering a multiple-party connection held on the console
unless recalle d b y a tele phone user. This feature is administ ered on a s ystem -wide b asis .
It is either activated or not activated.
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Intrusion (Call Offer)
Allows an Attendant to enter an existing call to inform the person being called about a
message or another call.
Release Loop Operation
Allows the Attend ant to hol d a call a t the cons ole if the call cannot im mediatel y go throu gh
to the person being called. A timed reminder begins once the call is on hold. If the call is
not answered within the allotted time, the call returns to the queue for the Attendant.
Timed reminders attempt to return the call to the Attendant who previously handled it.
Only when the original Attendant is unavailable are calls returned to the queue.
Attendant Vectoring
Provides you with the flexibility to manage Attendant group voice calls. When this feature
is turned on, you will be able to program how you want your Attendant group calls
processed. Attendant vectoring can be used by itself or in combination with QSIG
Centralized Attendant Service.
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Attendant Features
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Serial Calling
Enables an Attendant to transfer trunk calls that return to the same Attendant after the
called party hangs up. The returned call can then transfer to another station within the
switch. This feature is useful if trunks are scarce and Direct Inward Dialing services are
unavailable. An outside caller may have to redial often to get through because trunks are
so busy. Once callers get through to an Attendant they can use the same line into the
switch for multiple calls. The Attendant’s display shows if an incoming call is a serial call.
Conference
Allows an Attendant to set up a conference call for as many as six conferees, including
the Attendant. Conferences from inside and outside the system can be added to the
conference call.
Making Calls
Auto Start and Don’t Split
Auto Start allows the Attendant to make a telephone call without pushing the start button
first. If the Attendant is on an active call and presses digits on the keypad, the system
automatically splits the call and begins dialing the second call. The Don’t Split feature
deactivates the Auto Start feature and allows the sending of touch tones over the line for
the purposes of such things as picking up messages.
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Auto-Manual Splitting
Allows an Attendant to announce a call or consult privately with the called party without
being heard by the calling party on the call. It splits the calling party away so the
Attendant can confidentially determine if the called party can accept the call.
Direct Trunk Group Selection
Allows the Attendant direct access to an idle outgoing trunk by pressing the button
assigned to the trunk group. This feature eliminates the need for the Attendant to
memorize, or look up, and dial the trunk access codes associated with frequently used
trunk groups. Pressing a labelled button selects an idle trunk in the desired group.
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Attendant Features
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Accessing the Attendant
Recall
Allows users to recall the Attendant when they are on a two-party call or on an Attendant
Conference call hel d on the con sole. Si ngle-line users pres s the Recall butto n or flash the
switchhook to recall the Attendant. Multi-appearance users press the Conference or
Transfer button to recall th e Attendant and remai n on the con nection wh en either b utton i s
used.
Emergency Access to the Attendant
Provides for emergency calls to be placed to an Attendant. These calls can be placed
automatically by the system or can be dialed by system users. Emergency access calls
will generally receive priority handling by the Attendant.
Dial Access to Attendant
Allows you to reach an Attendant by dialing an access code. The Attendant can then
extend the call to a trunk or to another telephone.
Individual Attendant Access
Allows you to call a specific attendant console. Each attendant console can be assigned
an individual extension number.
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Monitoring Calls
Trunk Identification By Attendant
Allows an Attendant or display-equipped telephone user to identify a specific trunk being
used on a call. This capability is provided by assigning a Trunk ID button to the attendant
console or telephone . This feature i s particularly helpful for identi fying a faulty trunk. Tha t
trunk can then be removed from service and the problem quickly corrected.
Crisis Alert
Visibly and audibly alerts Attendants when an emergency call is placed. The feature
indicates from where an emergency call is made, which allows the Attendant to direct
emergency-service res ponse to the call er. Though often used in the hospi tality indu stry, it
can be set up to work with any standard attendant console.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Attendant (Operator) Features
555-233-002
Issue 1
April 2000
Attendant Features
Audible alerting sounds lik e an am bul ance siren . Visual ale rting consists of flash ing of the
crisis-alert button lamp and d isplay of the caller name and extension. When crisis alerting
is active, the console is placed in position-busy mode so that no other incoming calls
interfere with the emergency call. The console can still originate calls. The Attendant
must press the position-busy button to unbusy the console and the crisis-alert button to
deactivate audible and visual alerting.
Trunk Gro up Access
Allows an Attendant to control trunk groups and prevents telephone users from directly
accessing a controll ed trunk grou p. This allows the At tendant to monitor the use of these
trunk groups. By watching the lamps associated with the trunk groups, the Attendant can
determine if the number of busy trunks in a specific trunk group has reached a preset
warning level and if all trunks in a specific trun k group are busy. The Attendant can then
handle other calls to these trunk groups accordingly.
Direct Extension Selection With Busy Lamp Field
Allows the Attendant to keep track of extension status — whether the extension is idle or
busy — and to place or extend calls to extension numbers without having to dial the
extension number. The Attendant can use this feature in two ways: using standard Direct
Extension Selection access, or using enhanced Direct Extension Selection access.
46
Trunk Group Busy/Warning Indicators to
Attendant
Provides the Attendant with a visual indication that the number of busy trunks in a group
has reached an administered level. A visual indication is also provided when all trunks in
a group are busy. This feature is particularly helpful to show the Attendant that the
Attendant Control of Trunk Group Access feature needs to be invoked.
Room Status (Hospitality Industry)
Allows an Attendant to see whether a room is vacant or occupied and the housekeeping
status of each room. This feature is only availabl e when you have Enhanced Hospitality
enabled for y o ur s ystem . Th is feature combines the property managem en t ca pab il iti es o f
Check-In/Check-Out and Housekeeping Status but does not require that you have a
Property Management System.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Attendant (Operator) Features
Attendant Features
555-233-002
Issue 1
April 2000
Attendant Direct Trunk Group Selection
Allows the Attendant direct access to an idle outgoing trunk by pressing the button
assigned to the trunk group. This feature eliminates the need for the Attendant to
memorize, or look up, and dial the trunk access codes associated with frequently used
trunk groups. Pressing a labelled button selects an idle trunk in the desired group.
Centralized Attendant Service
Enables Attendant services in a private network to be concentrated at a central location.
Each branch in a Centralized Attendant Service has its own listed directory number or
other type of access from the public network. Incoming calls to the branch, as well as
calls made by users directly to the Attendants, are routed to the centralized Attendants
over Release Link Trunks.
Attendant with DCS
Control of Trunk Group Access
Allows an Attendan t at any node in th e D istributed Communi cat ion Sy ste m (DC S) to ta ke
control of any outgoing trunk group at an adjacent node. This is helpful when an
Attendant wants to prevent telephone users from calling out on a specific trunk group for
any number of reasons, such as reserving a trunk group for incoming calls or for a very
important outgoing call.
47
Direct Trunk Group Selection
Allows the Attendant direct access to an idle outgoing trunk in a local or remote trunk
group by pressing the button assigned to that trunk group. This feature eliminates the
need for the Attendant to memorize, or look up, and dial the trunk access codes
associated with frequen tly us ed trunk g roups . Di rect Trunk Group Sele ction is in tended to
expedite the handling of an outgoing call by the Attendant.
Display
Shows call-re lated information that helps the A ttendant to operate the console. Also
shows personal service and message information. Information is shown on the
alphanumeric display on the Attendant console. Attendants may select one of several
available display message languages: English, French, Italian, or Spanish. In addition,
your company may define one additional language for use by users and Attendants on
their display.
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Attendant (Operator) Features
Attendant Features
Inter-PBX Attendant Calls
Allows Attendants for multiple branches to be concentrated at a main location. Incoming
trunk calls to the branch, as well as Attendant-seeking voice-terminal calls, route over tie
trunks to the main location.
DCS With Reroute
A sophisticated DCS rerouting capability for optimizing trunks. When you transfer out of
your AUDIX voice messaging system, for example, DEFINITY ECS sets up a new path
that optimizes system resources. Similar to the rerouting capabilities used with Q-SIG.
Enhanced DCS
Enhanced DCS adds features to the existing DCS capabilities and requires the use of
Italian TGU/TGE tie trunks. Additional features include:
■Exchanging information to provide Class of Restriction (COR) checking between
switches in the EDCS network
■Providing call-progress information for the Attendant
■Allowing Attendant intrusion between a main and a satellite PBX
■Allowing a main P BX to pro vide DI D/CO interce pt treatme nt rathe r than the satellite
PBX
48
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Computer-Related Calling Features
Data Modules
4 —Computer-Rela ted Calling
Features
Data Modules
Data modules connect DEFINITY ECS with other communications equipment, changing
protocol, connections, and timing as necessary.
DEFINITY ECS supports the following types of data module:
■High Speed Links
■Data stands
■Modular-processor data module
■7000-series data modules
■Modular-trunk data module
■Asynchronous Data Unit
■Asynchronous Data Module (for ISDN-Basic Rate Interface telephones)
■Terminal adapters
All of these data modules support industry standards and include options for setting the
operating profile to match that of the data equipment.
49
Modem Pooling
Enables s wi tched con nections betw een digit al data endpo int s (data mo dul es) and a nal og
data endpoints and acoustic coupled modems. Data transmission between a digital data
endpoint and an a nalog end point requ ires a con v ersion si nce the DC P format used b y the
data module is no t compatib le with the mo dulated si gnals of a n analog m odem. A mod em
translates DCP format into modulated signals and vice versa. The Modem Pooling
feature provides a set of modems for such conversions.
DEFINITY ECS modem pools are assigned into modem pool groups. A group can have
up to 32 modems, called “members.” DEFINITY ECS can have as many as 63 modem
pool groups. See Figure 9.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
555-233-002
Modem Pooling
Issue 1
April 2000
50
1DEFINITY ECS7Integrated Pooled Modem
2Asynchronous Terminal8Data Line Port
3Digital Port9Analog Port
4Analog Trunk107400A
5Modem11Digital Communications Protocol
6Remote Application12Analog
13EIA Standard
Figure 9. DEFINITY ECS Modem Pooling
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
Alphanumeric Dialing
555-233-002
Issue 1
April 2000
Alphanumeric Dialing
Allows you to place data cal ls by entering an alpha numeric name r ather than a lo ng string
of numbers.
Data Call Setup
Enables the setti ng up of da ta ca lls using a v ariety o f met hods , s uch a s: k e yb oard d ialing ,
telephone dialing, Hayes command dialing, permanent switched connections,
administered c onnectio ns , a utoma tic call in g uni t inter face , and Ho t Line dial ing. Data Call
Setup is provided for both DCP and ISDN-BRI telephones.
Data Hot Line
Provides for automatic placement of a data call when the originator hangs up. Data Hot
Line may be used for security purposes. This feature offers fast and accurate call
placement to commonly called data endpoints. Data terminal users who constantly call
the same number can use Data Hot Line to automatically place the call when they hang
up the telephone.
51
Default Dialing
Provides data terminal users who dial a specific number the majority of the time a very
simple method of dialing that number. This feature enhances Data Terminal (Keyboard)
Dialing by allowing a data terminal user to place a data call to a preadministered
destination in several different ways, depending on the type of data module. Data
Terminal Dialing and Alphanumeric Dialing are unaffected.
Data Privacy
Protects analog data calls from being disturbed by any of the system’s overriding or
ringing features. Data Privacy is activated when you dial an activation code at the
beginning of the call.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
Data Restriction
555-233-002
Issue 1
April 2000
Data Restriction
Protects analog data calls from being disturbed by any of the system’s overriding or
ringing features. It is administered at the system level to selected analog and
multi-appearance telephones and trunk groups.
Administered Connections
Automatically establishes an end-to-end connection between two access or data
endpoints based on administered attributes. This feature provides capabilities such as
alarm notification, including an administrable alarm type and threshold; automatic
restoration of connections established over a Software-Defined Data Network; ISDN-PRI
trunk group [service ma y be referred to as ISDN-PRI (A C/AE) Service]; sc heduled as w ell
as continuous connections; and administrable-retry interval for failed connection
attempts.
Multimedia Calling
Multimedia calls are initiated with voice and video only. Once a call is established, one of
the parties may initiate an associated data conference to include all of the parties on the
call who are capabl e of supporting data. The data conference is controlled by an adjunct
device called an Expansion Services Module (ESM).
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Multimedia Call Early A nswer on
Vectors and Stations
Early Answer is a feature applied to multimedia calls in conjunction with conversion to
voice. Early Answer:
■Answers the data call
■Establishes the multimedia protocol prior to completion of a converted call
■Ensures that a voice path to/from the originator is availabl e when the (voice) call is
answered
For an incoming call, Early Answer answers the dynamic service-link calls when the
destination endpoint answers, unless Early Answer is specified during routing or
termination processing.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
Multimedia Calling
555-233-002
Issue 1
April 2000
NOTE:
The “destination voice endpoint” might be an outgoing voice trunk if the
destination voice station is forwarded or covered off-premises.
Multimedia Call Handling
Multimedia Call Handling (MMCH) enables you to control voice, video, and data
transmissions using your telephone set. The feature buttons on a multi-function
DEFINITY telephone ena b l e you to conduct video co nferences, and forward , cover, hold,
or park multimedia calls much as you would a standard voice call.
applications so that you and colleagues can collaborate while working from remote sites.
See Figure 10.
You can also share PC
53
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Computer-Related Calling Features
Multimedia Calling
DEFINITY
9
Issue 1
April 2000
54
One number access
1
Multimedia call compl ex
2
Multimedia to voice conversion
3
Standard voice call handling
4
1
33
44
55
78
2
6
5
6
7
8
9
Figure 10. DEFINITY ECS Multimedia Call Handling
Call redirection
Multimedia conferencing
BRI data connection
DCP voice connection
ESM data collaboration
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
Multimedia Calling
555-233-002
Issue 1
April 2000
Multimedia Call Redirection to MM Endpoint
A dual port multimedia station may be a destination of call redirection features such as
call coverage, forwarding, and station hunting. The station can receive and accept full
multimedia calls or data calls converted to multimedia.
Multimedia Data Conferencing (T.120) via
ESM
The data conference is controlled by an adjunct device called an Expansion Services
Module (ESM). The Expansion Services Module is used to terminate T.120 protocols
[including Generalized Conference Call (GCC), a protocol standard for data conference
control] and provide data conference control and data distribution. The MultiMedia
Interface circuit pack, TN787, is used to rate adapt T.120 data to/from the ESM.
Multimedi a Hold, Conference, Transfer, an d
Drop
Station users hav e the abil ity to ac tiv ate hold, c onferen ce , trans fer, or drop on multimedia
calls. Multimedia endpoints and voice-only stations may participate in the same
conference.
55
Multimedia Multiple-Port Network
DEFINITY ECS supports the equivale nt of 580 Basic mode co mple xes ope rating at 6CCS
traffic le v el. Al l enhan ced mo de com ple xes operate with soft-mode service links since the
use of hard-mode service links reduces capacities. G3si limits are 1/3 to 1/2 of the G3r
limits, depending on memory limitations and port network limitations.
Multiple Call Appea rances
The dual port multim edia station pro v id es m u lti ple c al l appearances, e ach re pres en tin g a
multimedia call or a voice call.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
Multimedia Applications Server Interface
555-233-002
Issue 1
April 2000
Multimedia Applications Server
Interface
The Multimedia Applica tions Serve r Interface pro vide s a link betw een the DEF INITY ECS
and one or more Multimedia Communications eXchange nodes. A Multimedia
Communications eXchange is a stand-alone multimedia call processor produced by
Lucent Technologies. This new link to DEFINITY ECS enhances the capabilities of each
Multimedia Communications eXchange system by enabling it to share some of the
DEFINITY ECS features. In particular, the interface provides the following advantages:
■Call Detail Recording (CDR)— The capture of call detail records so you can
analyze the call patterns and usage of multimedia calls just as DEFINITY
administrators analyze normal calls.
■Automatic Alternate Routing/Automatic Route Selection (AAR/ARS) — The
intelligent selection of the most cost-effective routing for calls, based on available
resources and your carrier preference. The system may select public trunks via
DEFINITY Multimedia eXchange (MMCX)
■Voice Mail Integration — You can access your DEFINITY or INTUITY AUDIX voice
messaging system from a Multimedia Communication eXchange (MMCX).
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Local Area Network Connectivity
(LAN)
The DEFINITY LAN Gateway feature l ets the DEFINITY system exchange messages
with PC/LAN-based communications software. The Control LAN (C-LAN) interface
simplifies connections between adjunct equipment and DEFINITY. It provides TCP/IP
connectivity over Ether net or Point-to-Point Protocol connections to applications such as
CMS Call Center, INTUITY AU DIX, and DCS.
IP Solutions
The capabilities and app lic ati on s of DEFIN I TY EC S are extended with the introduction of
IP Solutions. IP Solutions supports audio/voice over a LAN or WAN, and it ensures that
remote workers have access to communication system features from their PCs.
administration
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
555-233-002
Issue 1
April 2000
IP Solutions
NOTE:
To maximize voice quality using IP Solutions, you must consider both your
hardware and network configurations. For example, with IP Softphones, you can
send the audio over traditional circuit switch lines, providing high quality voice, or
over IP using LAN connections. When making calls over the LAN, voice quality
will vary and may be unacceptable if you don’t tune your computers and data
network. For example, systems without full duplex audio cards and switch
Ethernet ports are not recommended and will provide poor audio quality.
In addition, IP call capacities currently do not match those of traditional switch
lines. See Chapter 4 in the
inofmration on call performance.
IP Solutions supports two trunk configurations and three types of softphones. It uses a
new IP Interface circuit pack inside the DEFINITY ECS. This IP Interface is new with
Release 8. It can operate in either of the following two modes:
■IP Trunk—used for IP trunk connections . T his i s the d efault mode for t he R eleas e 8
IP Interface, and this mode makes it compatible with Release 7 systems.
DEFINITY ECS R8.2 System Description
for more
NOTE:
IP Trunk is the default mode for the Release 8 IP Interface only because it may
also be used to replace the IP Interface in Release 7 systems. In a Release 8
system, however, the Release 8 IP Interface should be used in MedPro mode.
■MedPro—used for H.323 trunk connections and H.323 voice processing for IP
softphones. This mode requires the new C-LAN circuit pack.
DEFINITY ECS supports multiple Release 8 IP Interfaces operating in a mixture of these
two modes or a combination of Release 7 IP Interfaces (operating in the IP Trunk mode)
and Release 8 IP Interfaces (operating in either mode). However, a Release 7 or
Release 8 IP Interface operating in IP Trunk mode cannot comm uni cate with a Relea se 8
IP Interface operating in MedPro mode.
57
Trunks
IP Solutions supports the following two types of trunks.
H.323
The Release 8 IP Interface in MedPro mode enables H.323 trunk service using IP
connectivity between two DEFINITY ECS systems. The H.323 trunk groups can be
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
IP Solutions
configured as DEFINITY-specific tie trunks, generic tie trunks, or direct-inward-dial (DID)
"public" trunks. In addition, the H.323 trunks support ISDN features such as QSIG and
BSR.
555-233-002
Issue 1
April 2000
IP Trunk
The Release 8 IP Interface in IP Trunk mode allows for operation with existing Release 7
IP Interface circuit packs. It allows trunk groups to be defined as DS1 tie lines between
DEFINITY ECS systems over a virtual private network.
IP SoftPhones
IP Solutions supports the following three SoftPhone applications.
Road-warrior Application
Enables use of the full DEFINITY ECS feature set from temporary remote locations
anywhere in the world. The road-warrior app lic ati on consists of two s oftware applications
running on a PC that is connected to DEFINITY ECS over an IP network. On DEFINITY
ECS, the road-warrior application requires the C-LAN circuit pack for signaling and the
Release 8 IP Interface running in MedPro mode for voice processing.
Telecommuter Application
Enables telecommuters to use the full DEFINITY ECS feature set from home. It consists
of a PC and a telephone with separate connections to DEFINITY ECS. The PC provides
the signaling pat h a nd the us er interface for call cont rol . A sta nda rd telephone provi des a
high-quality voi ce pat h. Th e telecommuter applica tion requires the C-LAN ci rcu it pa ck for
signaling. The telecommuter application does not use the Release 8 IP Interface.
58
CentreVu IP Agent
Provides a variation of the telecommuter application. CentreVu IP Agent emulates a
Lucent CallMaster set and provides use of the call end capabilities required for Call
Center operations from a remote location, such as the agent’s home.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
Integrated Workstation Applications
555-233-002
Issue 1
April 2000
Integrated Workstation Applications
PassageWay
When you use the PassageWay adjunct application, you can use your Windows PC
desktop to access the DEFINITY EC S teleph one featu res . Use rs can ac cess all a v ail ab le
communications resources—telephone system, voicemail, fax, and LAN—from a single,
graphical user interface.
CallVisor ASAI
The CallVisor Adjunct-Switch Application Interface (ASAI) lets external computer
applications make use of the call routing, administration, and reporting capabilities of the
DEFINITY ECS.
59
DEFINITY Enterprise Communications Server Release 8.2
Overview
Computer-Related Calling Features
555-233-002
Integrated Workstation Applications
Issue 1
April 2000
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DEFINITY Enterprise Communications Server Release 8.2
Overview
Hospitality Features
Overview
555-233-002
Issue 1
April 2000
5 —Hospitality F eatures
Overview
The following features are designed for use in the hospitality industry. Other features
listed elsewhere may be of use in this industry, however. The Attendant Crisis Alert
feature is primarily used in lodging establishments. That feature is a basic feature
because it is available on any system that has the appropriate attendant console.
Automatic Wakeup
Allows Attendants, front desk users, and guests to request that a wakeup call be placed
automatically to a certain e xtensi on nu mber at a late r time . When a w ak e up call is placed
and answered, the system can provide a recorded announcement (which can be a
speech synthesis announcement), music, or simply silence. With the Integrated
Announcement feature, multiple announcements enable international guests to use
wakeup announcements in a variety of languages.
61
Do Not Disturb
Allows guests, Attendants, and authorized front desk users to request that no calls, other
than priority calls, be connected to a particular extension until a specified time.
Dual Wakeup
This capability is part of the Automatic Wakeup Hospitality Hotel/Motel feature. Dual
Wakeup allows each extension to request two wakeup calls within one 24-hour period.
Room Activated Wakeup With Tones
This capability is part of the Automatic Wakeup Hospitality Hotel/Motel feature. Room
Activated Wakeup With Tones allows guests to schedule wakeup calls via tones that
prompt for the time they want to receive the wakeup call.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Hospitality Features
Hospitality Services
555-233-002
Issue 1
April 2000
Hospitality Services
A system with Hospi tality en able d and Hospit ality P a rameter Reducti on disab led pro vides
all system capabili ties and s upports all typ es of cust omers. A s ystem wit h both Ho spitality
and Hospitality Parameter Reduction enabled provides reduced system parameters that
have a major impact on essential system features used by nonlodging customers. The
Hospitality features set (Auto Wakeup, Do Not Di stu rb, Property Management Syste m) is
the same on both packages.
Names Registration
Automatical ly sen ds a gue st ’s name and room e xte ns ion from the Pro pe rty Manageme nt
System (PMS) to the DEFINITY ECS at check-in, and automatically removes this
information at check-out. The information may be displayed on any attendant console or
display-equipped telephone at various hotel locations (for example, Room Service or
Security).
Suite Check-In via the Hunt-to Feature
This feature is basically for the Hospitality Industry. Suite Check-In via the Hunt-to feature
allows more than one station to be "checked- in" at one time. This is useful for a guest
room that may have multiple extensions. This feature allows all extensions to be
"checked-i n" at the sam e time . Suite Chec k-In vi a the Hun t-to feature w ill also "ch eck -out"
all the extensions in the entire suite at the same time.
62
Property Management System
Interface
Provides a communications link between the DEFINITY ECS and a Property
Management System (PM S). The PMS allo ws a c ustomer to control fe atures us ed in both
a hospital-type and a hotel/motel-type environment. The communications link allows the
PMS to interrogate the DEFIN ITY ECS an d all o w s inf ormation to be p assed bet w e en th e
system and the Property Management System.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Hospitality Features
Property Management System (PMS) Digit to Insert/Delete
555-233-002
Issue 1
April 2000
Property Management System (PMS)
Digit to Insert/Delete
Many customer configurations base the room telephone extension on the room number
by adding an extra leading digit. The PMS Insert/Delete Digit feature allows users to
delete the leadi ng dig it of t he e x tensio n in mes sage s. The fea ture is use ful for a hotel that
has multiple extensions sharing an extra leading digit in front of the room number. The
leading digit is automatically inserted when the message goes to the PBX.
NOTE:
The PMS interface supports 3-, 4-, or 5-digit extensions, but prefixed extensions
do not send the entire number across the interface. Only the assigned extension
number is sent. Therefore, you should not us e prefixed extensions for numbers
that are also going to use the Digit to Insert/Delete function.
Single-Digit Dialing and Mixed
Station Numbering
Allows hotel staff and guests easy access to internal hotel/motel services and provides
the capability to associate room numbers with guest room telephones. The feature
provides the following dial plan types: single-digit dialing, prefixed extensions, and mixed
numbering.
63
Auto-Selection of DID Numbers
Allows the hotel to give guests a telephone number that is not associated with the room
number. The telephone number will be a Direct Inward Dialed (DID) number and will
change each time someone checks in. There is an Automatic Digit Rotation that allows
the number to change and be picked randomly from a block of DID numbers whenever a
new guest checks in.
Station Hunt Before Coverage
This feature changes the interaction that occurs between station hunting and call
coverage. Station Hunt before Coverage causes a call going to a busy station to go
through a station hunting process before going to coverage. If all the stations in the Hunt
group are busy, the call will go to the coverage path.
DEFINITY Enterprise Communications Server Release 8.2
Overview
Hospitality Features
555-233-002
Station Hunt Before Coverage
Issue 1
April 2000
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DEFINITY Enterprise Communications Server Release 8.2
Overview
System Management Features
Scheduling
555-233-002
Issue 1
April 2000
6 —System Management Features
Scheduling
DEFINITY ECS’s functional scheduling allows you to specify the time a command will be
ex ecuted or to specif y that it s hould be e x ec uted on a p eriodic basi s. On ly comm ands that
do not require user interaction after being entering on the command line (such as list,
display, test) can be scheduled.
Concurrent User Sessions
In order to increase the efficiency of administration and maintenance functions, the
DEFINITY ECS switch accommodates multiple concurrent administration and
maintenance user sessions. Three or more devices (management terminals or operation
support systems) can be connected to the switch to perform administration and/or
maintenance tasks simultaneously. DEFINITY ECS supports eight concurrent
administratio n and main tenanc e use rs — fiv e can perform con current admi nistr ati on, an d
three can perform concurrent maintenance. The eight concurrent sessions can be in any
combination of local and remote connections.
65
Security
Call Restrictions
By dialing an access code, Adm inistra tors and Atte ndants ha v e the abi lity to rest rict users
from making or receiving certain types of calls. There are five restrictions:
■Outward — User cannot place external calls.
■Station-to-Station — User cannot place or receive internal calls.
■Termination — User cannot receive any calls (except priority calls).
■Toll — User cannot place toll calls but can place local calls.
■Total — User can neither place nor receive any calls.
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
System Management Features
Security
The risks of unauthorized access can be minimized by combining the use of Remote
Network Access with the following:
■An unpublished remote access number
■Deactivate unassigned barrier codes immediately
■Change barrier codes frequently
■Inform remote access users of their responsibility
■Monitor call detail reports for unauthorized or abnormal calling patterns
Class of Restriction (COR)
Defines many different classes of call origination and termination privileges. DEFINITY
ECS may have no restrictions, only a single COR, or may have as many classes of
restrictions as necessa ry to effect the desi red restriction s. Many dif ferent ty pes of cl asses
of restriction can be assigned to many types of facilities on the switch. For example, you
can use a calling-party COR to prevent callers from accessing the public network.
Security Violation Notification (SVN)
Security Violation Notifica tio n (SVN) al lows you to set secu rity-rel ated parameters and to
receive notification when the limits that you have established are violated. You can run
reports related to both valid and invalid access attempts. You can also disable a login ID
or remote access authorization that is associated with a security violation.
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Station Security Codes
To provide additional security around the customer options the “init” login has been
provided with additional security for the purpose of establishing an authentication
procedure for attempts to remotely log into the system.
DEFINITY Enterprise Communications Server Release 8.2
Overview
System Management Features
Security
555-233-002
Issue 1
April 2000
Calling/Connected Party Number (CPN)
Restriction
Per Line CPN Restriction
Users may block the Calling Party Number when originating calls. For ISDN calls, the
CPN Presentation Indicato r is encod ed acco rdingl y. For non-ISDN calls, goi ng to a pub lic
network that supports the CPN Restriction feature, the network specific Feature
Activation Code gets passed to the network for interpretation and activation.
If Per Line CPN Restriction is administered for a station, it will override any ISDN Trunk
Group administration for sending Calling Party Number.
Per Call CPN Restriction
Users may indicate Calling Number privacy information. For ISDN calls, the CPN
Presentation Indicator is encoded accordingly. For non-ISDN calls going to a public
network that supports the CPN Restriction feature, the network specific Feature
Activation C ode gets passed to the netw ork for interpretation a nd activ atio n of the de sired
feature.
If Per Call CPN Restriction is activated for an outgoing call, it will override any Per Line
CPN Restriction administration for the calling station, and will override any ISDN Trunk
Group administration for sending Calling Number.
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Restriction — Controlled
Allows an Attendant or telephone user, with console permission, to activate and
deactivate for an individual telephone or a group of telephones, the following restrictions:
outward, total, station-to-station, and termination restrictions.
Malicious Call Trace
Allows you to trace malicious calls. You define a group of terminal users who can notify
others in the group when they receive a malicious call. These users can then retrieve
information related to the call. Using this information, you can identify the malicious call
source or provide in formation to personne l at an adjacent sy stem to comp lete the tr ace. It
also allows you to record the malicious call.
DEFINITY Enterprise Communications Server Release 8.2
Overview
System Management Features
555-233-002
April 2000
DEFINITY Network Administration (DNA)
CAMA - E911 Trunk Group
This form administers the Centralized Automatic Message Accounting (CAMA) trunks
and provides Caller’s Emergency Service Identification (CESID) information to the local
community’s Enhanced 911 system through the local Central Office.
Authorization Codes
Authorization Codes extend calling-privilege control and enhance security for
remote-access callers.
Authorization codes may be used to:
■Override facility restriction levels assigned to originating stations or trunks
■Restrict individual incoming tie trunks and remote-access trunks from accessing
outgoing trunks
■Track CDR calls for cost-allocation purposes
■Provide additional security control
Block Collect Call
Issue 1
68
Blocks collect calls. This feature is used primarily in Brazil.
Power Failure Transfer
Provides service to and from the local telephone company Central Office, including Wide
Area Telecommunications System, during a power failure. This allows you to make or
answer important or emergency calls during a power failure. This feature is also called
Emergency Transfer.
DEFINITY Network Administration
(DNA)
DEFINITY Network Adminis tr ati on (D NA) i s a s oftware-only system management tool for
administering DEFINITY and voice mail systems. DNA is client-server based, runs on
Windows, and is designed for large customers who have multiple DEFINITY systems.
DNA allows multiple administrators to administer the same or different switches at the
same time. It lets users schedule switch changes, save and modify switch tasks that run
DEFINITY Enterprise Communications Server Release 8.2
Overview
System Management Features
DEFINITY Site Administration (DSA)
regularly, and view a history of DNA activ ity. DNA allows for cut- thru to s witches a nd v oice
mail systems, but it also offers the Graphically Enhanced DEFINITY Interface (GEDI) for
DEFINITY systems. GEDI lets you do virtually everything you can do with a System
Management Terminal (SMT), but using an easy-to-use graphical interface.
DNA also offers wizards that streamline and automate system management tasks,
including adding or removing users; changin g a user’s name; ad ding hunt grou ps; adding,
replacing, or deleting authorization codes; importing data into and exporting data from a
switch; making global changes; printing button labels; viewing available extensions or
ports; and setting the time on the switch. Optional features that can be purchased
separately inc lude Enhanc ed Number Portability, which streamlines statio n mov es acro ss
networked switches.
555-233-002
Issue 1
April 2000
DEFINITY Site Administration (DSA)
DEFINITY Site Administration (DSA) is another software-only system management tool
for DEFINITY and voice mail systems. Designed for small to mid-sized customers, DSA
offers everything that DNA offers except support for multiple, simultaneous
administrators, and select wizards and DNA f eatures.
Like DNA, DSA offers cut-thru, GEDI, task scheduling and editing, and history viewing.
DSA wizards include adding and removing users; changing a user’s name; adding
bridged appearances; browsing for dial ranges, stations, and unused ports; finding
unused extensions; importing data into and exporting data from a switch; making global
changes; printing button labels; creating and using templates; printing reports; and
setting the time on a switch. DSA also includes wizards for monitoring switch errors and
performance, including monitor alarms, monitor trunks, trunk analyzer, processor
occupancy, call traffic, system capacity, audits, and hardware manager.
69
Troubleshooting
Automatic Circuit Assurance
Assists in identifying possible trunk problems. The DEFINITY ECS maintains a record of
the performance of individual trunks and automatically calls a designated user when a
possible fail ure is det ected. Thi s feature provid es better service through early detecti on of
faulty trunks and consequently reduces out-of-service time.
DEFINITY Enterprise Communications Server Release 8.2
Overview
System Management Features
Troubleshooting
555-233-002
Issue 1
April 2000
DCS Automatic Circuit Assurance
Allows a user or Attendant at one node to activate or deactivate Automatic Circuit
Assurance referral calls for the entire DCS network. This transparency allows the referral
calls to originate at a node other than the node that detects the problem.
Busy Verification of Terminals and Trunks
Allows Attendants a nd us ers of m ul t i-a ppe ar an ce telephones to m ake test calls to trunks,
telephones, an d hunt g roups to c hec k the sta tus of an apparently bus y resourc e. Wit h this
feature, an Attendant or multifunction telephone user can distinguish between a
telephone that is truly busy and one that only appears busy because of some problem.
You can also use the feature to quickly identify faulty trunks.
Facility Busy Indication
Allows users of multi-appearance telephones to see which lines, trunk groups,
terminating extensi on grou ps, hu nt grou ps, or paging z ones (called res ources o r facilities )
are busy. When the lamp associated with the resource is lit, the resource is bu sy.
You can store extension numbers, trunk group access codes, and Loudspeaker Paging
access codes in a Facility Busy Indication button. The Facility Busy Indication button
provides direct access to any of the facilities.
70
Facility Test Calls
Allows telephone users to make test calls to access specific trunks, dual tone
multifrequency receivers, time slots, and system tones. The user dials an access code
and makes the test call to make sure the facility is operating properly. Security measures
are included to prevent unauthorized use.
Packet Error History
Provides a 24-hou r history of important pac ket le v el st atistics tha t indirectl y indica te some
LAN performance characteristics. The 24-hour history gives the ability to look back at
these measures if the trouble cleared.
DEFINITY Enterprise Communications Server Release 8.2
Overview
System Management Features
Information and Reports
555-233-002
Issue 1
April 2000
Variable Length Ping
Provides an enhancement to the ping command included in R7.1. This enhancement
specifies a longer packet to be sent by ping and shows if a router or host has a problem
fragmenting or integrating transferred packets.
Information and Reports
Recent Change History
Allows the system manager to view or print a history report of the most recent
administration and maintenance changes on the switch. This report may be used for
diagnostic or information purposes.
Service Observing
Allows a specified user, such as a supervisor, to observe or monitor another user’s calls.
A vector directory number call can also be observed. Observers can observe in
listen-only or listen-and-talk mode. You set up Service Observing to observe a particular
extension, not all calls to all extensions at a terminal.
71
NOTE:
Service Observing may be subject to federal, state, or local laws, rules, or
regulations or require the consent of one or both of the call parties. Familiarize
yourself and comply with all applicable laws, rules, and regulations before using
this feature.
Calling Party/Billing Number (CPN/BN)
Allows the sy stem to t ransmit C alling P a rty Number/Billing N umber (CPN /BN) information
to an ISDN-PRI trunk group. The CPN is the calling party’s telephone number. BN is the
calling party’s billing number. The CPN/BN may contain international country codes. It is
used with an adjunct application.
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
System Management Features
Information and Reports
Call Charge Information
Provides two ways to know the approximate charge for calls made on outgoing trunks:
■Advice of Charge — For ISDN trunks
Advice of Charge (AOC) collects charge information from the public network for
each outgoing call. Charge advice is a nu mber representing the cost of a call; it is
recorded as either a charging or currency unit.
■Periodic Pulse Metering — For non-ISDN trunks
Periodic Pulse Metering (PPM) accumulates pulses transmitted from the public
network at periodic i ntervals d uring an out going trun k call. At the end of the c all, the
number of pulses collected is the basis for determining charges.
Call-charge information hel ps y ou to acco unt for th e cos t of outgo ing ca lls w ithou t wai tin g
for the next bi ll from y our netw ork pro vider . T his is espe cially i mportant in count ries where
telephone bills are not itemized. You can also use this information to let employees know
the cost of their phone calls, and so encourage them to help manage the company’s
telecommunications expenses.
NOTE:
This feature is not offered by the public network in some countries, including the
United States.
In addition, the Pass Advice of Charge to BRI endpoints feature will transparently pass
AOC information that has been received from PRI networks to WCBRI endpoints.
72
Bulletin Board
Provides a place on the switch where you can post information and receive messages
from other switch users, including Lucent Technologies personnel. Anyone with
appropriate permissions can use the bulletin board for everyday messages. In addition,
Lucent Technologies personn el can lea v e high-p riority me ssag es , whi ch are disp la y ed on
the first 10 lines of the bulletin board.
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
System Management Features
Information and Reports
Call Detail Recording (CDR)
Records detailed call information on incoming and outgoing calls for the purpose of call
accounting and sends this call information to a Call Detail Recording (CDR) output
device. You can sp ecify the trunk group s and extensions for which you wan t reco rds to be
kept as well as the type of info rmation to be recorde d. You can keep tr ack of both internal
and external calls. This application contains a wide variety of administrable options and
capabilities.
Traffic Reports
Shows measurement s in the form of s witch-ba sed reports for local or remote ac cess , and
can be collected for sub sequent a nalysis a nd rep orting by adj uncts a nd oper ation su pport
systems using the operation support system interface protocol. These reports include:
■Call Coverage reports, which display measurements of the distribution of traffic
offered to call-cov e rage gr oups . Sepa rate re ports for all calls and e xternal calls are
supplied.
■Coverage Points, which differs based on whether “All Calls” or “External Calls” is
selected. For each coverage point in the group, the number of calls offered,
abandoned while at that co v er age poin t, and overflowing to the next co v er ag e poin t
are listed.
■Processor Occupan cy re port, which p r o v ide s su mm ary information on how heavily
the processor is loaded.
■Traffic Summary report, which provides a performance summary of the DEFINITY
ECS
■Attendant Position report, which lists the following:
—Attendant usage
—Number of calls answered
—Total time the attendant was available to answer a new call
—Average holding time on calls answered
■Security Violations report
■Tandem Traffic report, which provides information on facilities that serve tandem
traffic
■Hunt Group Measurements
73
DEFINITY Enterprise Communications Server Release 8.2
Overview
System Management Features
555-233-002
April 2000
Announcements
■Automatic Route Selection Pattern Measurements
■Trunk Group Detailed Measurements
■Blockage Study report
■Port Network and Link Usage
■Emergency and Journal reports coming fr om information fro m Crisis Alert to Digital
Paging
Announcements
Recorded Announcement
Provides a recorded announcement to a variety of types of calls: calls that cannot be
completed as dialed, calls that have been in queue for an assigned interval, any calls
whose destination is an announcement, or incoming calls to a user.
Music-on-Hold Access
Automatically provides music, silence, or tone to a caller. Music lets the caller know that
the connection is still valid. Many different music options can be administered to
accommodate different tenants on the DEFINITY ECS. See the Tenant Partitioning
feature for more information.
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74
Multimedia Queuing wit h Voice
Announcement
When multimedia callers queue for an available member of a hunt group they are able to
hear an audio announcement.
Class of Service (COS)
Defines whether or not telephone users
Automatic Callback, Call Forwarding, Data Privacy, Priority Calling, Restrict Call
Forwarding Off-Net, Ca ll F orwa rd Busy/Don’ t Ans wer, Personal Station Access , Extende d
Forwarding and Busy/Don’t Answer, Trunk-to-Trunk Transfer Restriction Override,
Off-Hook Alert, Console Permission, or Client Room.
See ‘‘Class of Restriction (COR)’’ on page 66.
can
access the following features and functions:
DEFINITY Enterprise Communications Server Release 8.2
Overview
System Management Features
Administration Without Hardware
555-233-002
Issue 1
April 2000
Administration Without Hardware
Allows you to administer telephones that are not yet physically present on the system.
This feature works the same as administration with hardware: when stations are moved,
user-activated features such as Call Forwarding and Send All Calls are preserved and
functional. This greatly facilitates the speed of setting up and making changes to the
telephones on the system.
Terminal Translation Initialization (TTI)
DEFINITY ECS provides Terminal Translation Initialization, a feature that works with
Administration Without Hardware. Terminal Translation Initialization associates the
terminal translation data with a specific port location through the entry of a special
feature-access co de, a Terminal T ranslation Initiali zation security code, an d an extension
number from a terminal that is connected to a wired (butuntranslated) jack.
Tenant Partitioning
Allows partitioning of the DEF INITY ECS in order to lease the system’s services and
features to tenants. This provides attractive new services and revenue for “virtual”
landlords. It provides the robust features of a large system at affordable rates to small
business tenan ts. DEFIN ITY ECS supports up to 100 partitions and 27 Attendant Grou ps.
Multiple Attendant Groups can be assigned to each partition. Stations, hunt groups, and
other endpoints assigned to a Class of Service can be partitioned. Network routing
pattern preferences also support the assigned Tenant Partitioning. Tenant Partitioning
also allows you to assign a unique music source for each tenant partition for customers
who are put on hold.
See also, ‘‘Music-on-Hold Access’’ on page 74.
75
Trunk Management
DEFINITY ECS supports a v ariety of inter faces to voic e and d ata netw orks. Trunks supply
links between DEFINITY ECS, the public network, and other switches.
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
April 2000
System Management Features
Trunk Management
Trunk Group Circuits
Trunks provide the communications links between DEFINITY ECS and other switches,
including Central Office switches and other premises switches. Trunks that perform the
same function are grouped together and administered as trunk groups. Trunks interface
with DEFINITY ECS via port circuit packs. DEFINITY ECS trunk group circuit types
include the following:
Local Exchange Trunks
Local exchange trunks connect DEFINITY ECS to a Central Office. The following are
some of the types available:
■Central Office trunks, which connect DEFINITY ECS to the local Central Office for
incoming and outgoing calls
■Foreign Exchange trunks, which connect DEFINITY ECS to a Central Office other
than the local one
■Wide Area Telecommunications Service (WATS) trunks, which allow you to place
long-distance outgoing voice-grade calls to telephones in defined service areas.
The calls are priced according to distance in the service area, length of the call,
time of day, and the day of the week
■800-service trunks, which let your business pay the charges for inbound
long-distance calls so that callers can reach you toll-free
■Direct Inward Dialing (DID) trunks, which connect DEFINITY ECS to the local
Central Office for incoming calls dialed directly to stations without Attendant
assistance
■Digital Service 1 (DS1) trunks, which can be used to provide T1 or ISDN Primary
Rate Interface (PRI) service
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76
Tie Trunks
Tie trunks carry communicati ons betw ee n DEF INITY E CS and o ther switches in a private
network. Several types of trunks can be used, depending on the type of private network
you establish .
DEFINITY Enterprise Communications Server Release 8.2
Overview
System Management Features
Trunk Management
555-233-002
Issue 1
April 2000
Auxiliary Trunks
Auxiliary trunks connect devices in auxiliary cabinets with the DEFINITY ECS. Some of
the features that are supported with this type of trunk are recorded announcements,
telephone dictation service, malicious call trace, and loudspeaker paging.
Central Office: The location housing te lephone s w itching equipme nt that pr ovide s local
telephone service and access to toll facilities for long-distance calling.
Advanced Private Line Termination (APLT)
Provides access to and termination from CO (Central Office)-based private networks;
namely, Common Control Switching Arrangements (CCSA) and Enhanced Private
Switched Communications Service (EPSCS). APLT trunks are physically the same as
those used for analo g tie t runks, where the tru nk signa ling i s compa tib le with EPSCS and
CCSA network switches. The outgoing APLT trunk repeats any number of digits to the
private network as dialed. APLT trunks can tandem through the PBX from EPSCS
network only; CCSA networks require an Attendant to complete the call.
Direct Inward/Outward Dialing (DIOD)
Traditionally, CO (Central Office) trunks and DID (Direct In w ard Dial ing) trun ks interf ace a
PBX with a Central O ffice . A C O trunk se rvices outgoing calls and ac cepts inco ming c alls
that are terminated at the Attendant. A DID trunk is used for calls that need to be
terminated without an Attendant interaction.
The DIOD trunk combines the features of a CO trunk and a DID trunk to provide both
outgoing and incoming calls with addressing information in both directions.
77
IP Trunks
IP trunk groups ma y b e de fine d as a virtual priv ate n etw ork’s tie line s betw ee n DEFINITY
ECS systems or ITS-E servers. Each DEFINITY IP Trunk circuit pack provides a basic
twelve-port package that can be expanded up to a total of 30 ports. The number of ports
that are defined will corres pond to the total number of si multan eous call s transm itted ov er
the IP Trunk Interface.
The benefits of IP Trunk include a reduction in long distance voice and fax expenses,
facilitating global communications, providing a full function network with data and voice
convergence and optimizing networks by using the available network resources.
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
System Management Features
Trunk Management
ISDN Trunks
Gives you access to a variety of public and private network services and facilities. The
ISDN standard consists of layers 1, 2, and 3 of the Open System Interconnect (OSI)
model. DEFINITY ECS can be connected to an ISDN using standard frame formats:
Basic Rate Interface (BRI) and the Primary Rate Interface (PRI).
An ISDN provides end-to-end digital connectivity and uses a high-speed interface which
provides service-independent access to switched services. Through internationally
accepted standard interfaces, an ISDN provides circuit or packet-switched connectivity
within a network and can link to other ISDN supported interfaces to provide national and
international digital connectivity.
Integrated Services Digital Network—(Basic Rate
Interface (ISDN-BRI)
Enables connection of the system to equipment or endpoints that support an Integrated
Services Digital Network (ISDN) by using a standard format called the Basic Rate
Interface (BRI). This fe atur e i s a 19 2-Kbp s int erfa ce tha t c arries t w o 64 -Kbps B-cha nnels
and one 16-Kbps D-channel.
ISDN is a global access standard that uses a layered protocol. It eliminates the need for
multiple, se parate ac cess arr ange ments for v oice , data, fac simile , and vi deo services an d
networks. Using the same pair of wires that now carry simple telephone calls, ISDN can
deliver voice, data, and video services in a digital format.
The ISDN-BRI Trunk circuit pack al lows DEF INITY ECS to suppo rt the T interface and the
S/T interface as defined by ISDN standards (ITU-T recommendation I.411). The circuit
pack provides eight ports to the network and supports two B channels and one D
channel. The ISDN-BRI Trunk provides the following advantages:
■Provides an inexpensive way to connect to ISDN services provided by the network
provider
■Meets almost all ETSI Country protocol requirements
BRI trunks support public-network access outside the U.S. on point-to-midpoint
connections, with the restriction that DEFINITY ECS must not be configured in a passive
bus arrangement with other BRI endpo ints. ISDN-BRI trunks can be used as inter-PBX tie
lines using the QSIG peer protocol.
78
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
System Management Features
Trunk Management
Issue 1
April 2000
79
DEFINITY ECS
1
6
1
2
3
?
5
4
4
Private ISDN
6
7
10
8
9
8
4
DEFINITY ECS
2
DEFINITY ECS
3
Basic Rate Interface Telephone
4
Passive Bus
5
Figure 11. DEFINITY ECS and ISDN
Public ISDN
7
Public and Private Networks
8
Central Office Switch
9
Tandem Switch
10
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
System Management Features
Trunk Management
Full ETSI Functionality
The full set of ETSI public-network and private-network ISDN features is officially
supported. This includes Look-Ahead Interflow, Look-Ahead Routing, and Usage
Allocation. It also includes all QSIG supplementary services supported through R8:
■Name Identification
■Call Diversion (inc lu din g rerouting)
■Call Transfer
■Path Replacement
It does not include:
■DCS
■Non-Facility Associated Signaling
■D-Channel Backup
■Wideband Signaling
NT Interface on TN556C
DEFINITY ECS supports the NT (network) side of the T interface using the TN556C
circuit pack. Th is giv es the s wi tch full t ie trunk capabi lity usi ng BRI trunks . DEFINITY ECS
supports leased BRI connec tions throu gh the pub li c net wo rk, with a TN21 85 on each end
of the leased connection. DEFINITY ECS will not, however, allow customers to
administer both endpoints and trunks on the same TN556C circuit pack.
80
Call-by-Call Service Selection
Enables a single ISDN-PRI trunk group to carry calls to a variety of services, rather than
requiring each trunk group to be dedicated to a specific service. It allows you to set up
various voice and data services and features for a particular call.
Facility and Non-Facility Associated Signaling
Allows an ISDN-PRI DS1/E1 interface D-channel to carry signaling information for
B-channels (voice or data). D-Channel Backup can also be administered to increase
system reliability.
Wideband Switching
Provides the ability to dedicate 2 or more ISDN B-channels or DSO endpoints for
applications that require large bandwidth. Certain applications, such as video
conferencing and high-speed data transmission, require extra bandwidth and it becomes
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