AT&T Definity - Enterprise R 8-2 Little Instruction Book - for Basic Administra

555-233-756 Comcode 108600842 Issue 1 April 2000

Notice

Every effor t was made to ensure that the inf ormation in this book was complete and accurate at the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your

company’s employees, agents, subcontract ors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud ass o ciated with your telecommunicati ons syst em an d, if toll fraud occurs, it can result in substa nt ial additional charges for your telecommuni ca ti ons services.

You and your system manager are responsible for the security of your system, su ch as programming and configuring you r equipment to prevent unauthorized use. The system manager is also responsible for reading all installat io n, instruc tion, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fr aud and the st eps that can be taken to redu c e that risk. Lucent Technologies does not warrant that this product is immune from or will p revent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthor iz ed use.

Lucent Technologies Fraud I n tervention

If you suspect that you are being vic ti m ize d by t oll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at +1 800 643 2353.

Federal Communica tions Commissi on S ta t ement Part 15: Class A Statement. This equipment has

been tested and found to comply with the limi ts for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protec ti on against harmful interference when the equipment is operated in a commercial

environment. Th is equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is like ly to ca use harmful interference, in which case the user wil l be required to correct the interference at his own expense.

Ordering Information Call: Lucent Technologies Publications Center

Voice +1 888 582 3688 Fax +1 800 566 9568 International Voice 317 322 6416 International Fax 317 322 6699

Write: 2855 N. Franklin Rd.

Indianapolis, IN 46 219 USA

Order: Document No. 555-233- 756, Issue 1

Comcode 108600842, A pri l 2000

You can be placed on a Standing Order list for this and other documents you may need. Standing Order will enable you to automatica ll y receive updated versions of individual docum ent s or doc ument sets, billed to account information that you provide. For more information on Standi ng Ord er s, or to be pu t on a list to receive future issues of this document, please contac t the Luce nt Technol ogies Publica tion s Center .

European Union Declaration of Conformity

Lucent Technologies Business Communications Systems declares that DEFINITY equipment specified in this documen t conforms to th e referenced European Union (EU) Directives and Harmonized Standards listed belo w : EMC Directive89/336/EEC Low Voltage D irective73/23/EEC

The “CE” mark affixed to the equipment means that it conforms to the above Directives.

Acknowledgment

This document was prepared by the Product Documentation Development group, Luce nt Technologies, Denver, CO USA.

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Easy reference

Pencil in your information below. (shows example only)

Cabinets (cabinet #3 is a remote cabinet in the downtown office)

________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________

Boards

Extension range

Coverage paths

Hunt groups

Trunk groups

Feature access codes

(TN754 = 4 wire digital, can be used with any digital)

(8000-8999=DID)

________________________________________________________ ________________________________________________________ ________________________________________________________

(Coverage path #1 = 3 rings, covers to AUDIX)

(h4=audix 84)

________________________________________________________ ________________________________________________________ ________________________________________________________

(group 1 = CO trunks for outside calls)

(*21=Abbrev dialing list 2)

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Credits

Patrons Jeff Akers, Curtis Weeks Supporters Ed Cote, Randy Fox, Jerry Peel,

Pam McDonnell

Writers Renee Getter, Cindy Bittner, Kim

Livingston Graphics Laurie King, Karen Consigny Production Meg Harr ington

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Contributors Cathi Schramm, Robert Plant,

John O’Keefe Web/CD Production Ellen Heffington, Jacki Rosellen

Special Thanks to

Kim Santich — Customer Champion; Steven Gaipa — Marketing; Rick Thompson — DEFINITY User Group; Doug Schneider, Marcia Bubeck, Barry Bunch, Dan Selvig, and Pat Dolphin — DEFINITY Helpline; Sherilyn McDaniel, Norma Kugler, and Dorothy Quintana — Lucent Switch Administrators

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Welcome ix

■ Why this new book? ix

■ We wrote this book for you! ix

■ What information is in this book? x

■ How to use this book xi

■ Security concerns xiii

■ Trademarks and service marks xiii

■ Related books xiv

■ Tell us what you think! xiv

■ How to get this book on the web xv

■ How to order more copies xv

■ How to get help xvi

Getting started 1

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■ Overview of DEFINITY systems 1

Example DEFINITY system 3 Phone types 4

■ Accessing your system 5

Logging into the system 5 Setting the system time and date 6 Saving changes 7 Logging off the system 10

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Planning the DEFINITY system 11

■ Understanding the dial plan 11

Displaying your dial plan 14 Modifying your dial plan 14 Adding extension ranges 14 Adding feature access codes 15

■ Changing feature access codes 16

Managing phones 17

■ Adding new phones 17

Gathering necessary information 18 Physically connecting the phone 20 Completing the station screens 20 Using station templates to add phones 22

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Using an alias 23 Adding or changing feature buttons 25

■ Customizing your phone 27

■ Upgrading phones 28

■ Swapping phones 29

■ Removing phones 30

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Managing features 33

■ Changing feature parameters 33

■ Setting up abbreviated dialing 35

■ Creating pickup groups 38

■ Setting up call forwarding 40

■ Creating coverage paths 41

Defining time-of-day coverage 44 Creating coverage answer groups 46 Defining coverage for calls redirected

to external numbers 47 Defining telecommuting coverage 51

■ Setting up bridged call appearances 53

Routing outgoing calls 57

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■ World class routing 57

Understanding ARS analysis 58 Managing calling privileges 59 Displaying ARS analysis information 60

■ Modifying call routing 60

Adding a new area cod e or prefix 60 Using ARS to restrict outgoing calls 63

■ Overriding call restrictions 64

■ ARS Partitioning 66

Setting up a partition group 66 Assigning a phone to a partition group 68

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Enhancing system security 71

■ Assigning and changing users 71

Assigning new logins and passwords 72 Setting login permissions 74 Changing passwords 75 Changing logins 76

■ Preventing toll fraud 76

Top 11 tips to help prevent toll fraud 77

■ Using reports to detect problems 79

Call Detail Recording 79 Security Violations Notification 80

Keeping records 85

■ Paper records 85

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■ Preparing to contact Lucent 89

Glossary 91

Index 99

Helpful Lucent web sites Inside back cover

DEFINITY System’s Little Instruction Book for basic administration

Welcome

Why this new book?

555-233-756

Welcome

Why this new book?

You’ve told us that you want step-by-step instructions on everyday administration tasks for your DEFINITY system, and we’ve been listening. This book contains the information you need for basic telephone system administration. Some steps may vary a bit between the different versions of the DEFINITY system, but the instructions provided will help you through the most basic operations.

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If you are familiar with earlier versions of this book, you will notice some changes. The fields on some screens have changed, we’ve moved the area code instructions to a new section on routing, and have given troubleshooting its very own book,

DEFINITY System’s Little Instruction Book for basic diagnostics.

We wrote this book for you!

Use this book if you are a DEFINITY system administrator. Use it before you attend training, and take it with you to your class. Mark it up, make notes in it, and use it daily even after you complete training. If you are a new administrator taking over the position from someone else, or you are filling in for your

company’ s reg ular admi nistr ator, or if you simply want to refres h your memory, this book is for you.

DEFINITY System’s Little Instruction Book for basic administration

Welcome

What information is in this book?

555-233-756

What information is in this book?

The Little Instruction Book for basic administration is divided into sections to guide you through your day-to-day operations.

Getting started provides an overview of the phone system and types of phones. It provides instructions for logging in, saving changes, and logging off.

Planning the DEFINITY system explains how to read and update your dial plan. It also explains how to change feature access codes.

Managing phones explains how to add, change, and remove phones from your system. It also explains how to alias phones and how to customize a phone for your system administrator.

Managing features explains how to administer useful features including abbreviated dialing, pickup groups, call forwarding, call coverage, and bridged appearances.

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Routing outgoing calls explains how to add area codes and prefixes. It also includes instructions for setting up ARS partitioning and authorization codes.

Enhancing system security e xplains how to add and change user logins and passwords. It also provides an overview of security issues related to DEFINITY systems.

Keeping records provides guidelines for keeping records and explains how to print certain sy stem reports. It also explains how to contact the DEFI NITY help line a nd lis ts what info rmatio n you should gather before you call.

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Welcome

How to use this book

Become familiar with the fol lowing ter ms and conve ntions . They help you use this book with your DEFINITY system.

■ To “move” to a certain field, you can use the TAB key,

arrows, or the

■ A “screen” is a screen form displayed on the terminal

monitor.

■ In this book we always use the term phone; other Lucent

books may refer to phones as voice terminals.

■ If you use terminal emulation software, you need to

determine which keys correspond to

CANCEL, HELP, NEXT PAGE, etc.

■ Commands are printed in bold face as follows: command.

■ Keys and buttons are printed as follows: KEY.

RETURN key.

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ENTER, RETURN,

■ Screen displays are printed in constant width as follows:

screen display.

■ Variables are printed in ita lics as follows: variable.

■ We show complete commands in this book, but you can

always use an abbreviated version of the command. For example,

config st a

■ We show commands and screens from the newest

list configuration station can be entered as list

DEFINITY system and refer to the most current books. Please substitute the appropriate commands for your system and refer to the manuals you have available.

DEFINITY System’s Little Instruction Book for basic administration

Welcome

How to use this book

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■ If you need help constructing a command or completing a

field entry, remember to use

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HELP.

— When you press

HELP at any point on the command lin e,

a list of available commands appears.

— When you press

HELP with your cursor in a field on a

screen, a list of valid entries for that field appears.

■ The status line or message line can be found near the

bottom of your monitor display. This is where the system displays messages for you. Check the message line to see how the system responds to your input. Write down the message if you need to call our helpline.

■ When a procedure requir es you to pr ess ENTER to save your

changes, the screen you were working on clears and the cursor returns to the command prompt. The message line shows “

command successfully completed” to

indicate that the system accepted your changes.

You may see the following icon s in this book:

Tip:

Draws attention to information that you may find help ful.

NOTE:

Draws attention to information.

DEFINITY System’s Little Instruction Book for basic administration

Welcome

Security concerns

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CAUTION:

Denotes possible harm to software, possible loss of data, or possible service interruptions.

SECURITY ALERT:

Indicates when system administration may leave your system open to toll fraud.

Security concerns

Toll fraud is the theft of long distance service. When toll fraud occurs, your company is responsible for charges. Refer to the BCS Products Security Handbook for information on how to prevent toll fraud. You can also call the Lucent Technologies Security Hotline at +1 800 643 2353 or contact your Lucent representative.

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Trademarks and service marks

The following are registered trademarks of Lucent Technologies:

■ AUDIX

■ Callmaster

■ CONVERSANT

Acrobat Incorpor ated.

is a registered trademark of Adobe Systems

■ DEFINITY

■ Intuity™

DEFINITY System’s Little Instruction Book for basic administration

Welcome

Related books

555-233-756

Related books

The Little Instruction Book for advanced administration and the Little Instruction Book for basic diagnostics are companions to

this book. We suggest you use them often. The DEFINITY ECS Administrator’s Guide explains system

features and interactions in detail. It provides a reference for planning, operating, and administering your sys te m, and we r ef er to it often. Please note that prior to April 1997, this same information was in two separate books: the DEFINITY Implementation and the DEFINITY Feature Description books.

We also refer to DEFINITY ECS Overview and BCS Products

Security Handbook.

Tell us what you think!

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xiv

Let us know what you like or don ’t like about this book. Alt hough we can’t respond pers ona ll y to all your feedb ack , we promise we will read each response we receive.

Write to us at: Lucent Technologies

Product Documentation Group Room 22-2G12 11900 North Pecos Street Denver, CO 80234 USA

Fax to: +1 303 538 1741

Send email to: document@drmail.lucent.com

DEFINITY System’s Little Instruction Book for basic administration

Welcome

How to get this book on the web

555-233-756

How to get this book on the web

If you have internet ac cess, yo u ca n view and download the la test version of DEFINITY System’s Little Instruction Book for basic administr ation. To view the book, you must have a copy of Acrobat Reader.

To access the latest version:

1. Access the Customer Self-Service Center web site at

http://support.lucent.com

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April 2000

2. Click

3. Click

Information Resources.

ELMO.

4. Enter your IL (installation location) to access the library.

5. Enter

555-233-756 (the document number) to view the

latest version of the book.

How to order more copies

Call: Lucent Technologies Publications Center

Voice +1 888 582 3688 Fax +1 800 566 9568 International Voice +317 322 6416 International Fax +317 322 6699

Online: http://www.lucentdocs.com Write: 2855 N. Franklin Road, Indianapolis, IN 46219 USA

Order: Document No. 555-233-756

Comcode 108600842, Issue 1, April 2000

DEFINITY System’s Little Instruction Book for basic administration

Welcome

How to get help

555-233-756

We can place you on a standing order list so that you will automatically receive updated versions of this book. For more information on standing orders, or to be put on a list to receive future issues of th is book, plea se conta ct the Lucen t Technologies Publications Center.

How to get help

If you need additional help, the following services are available. You may need to purchase an extended service agreement to use some of these services. Contact your Lucent representative for more inform ation.

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DEFINITY H elpline (for help with feature

administration and system applications)

Lucent Technologies National Customer

Care Center Support Line (for help with

maintenance and repair) Lucent Technologies Toll Fraud Intervention +1 800 643 2353 Lucent Technologies Corporate Security +1 800 822 9009 Lucent Technologies Centers of Excellence

— Asia/Pacific +65 872 8686 — Western Europe/Middle East/South

Africa — Central/Eastern Europe +361 645 4334 — Central/Latin America Caribbean +1 303 804 3778 — Australia 61-2-9352-9090 — North America +1 800 248 1111

+1 800 225 7585

+1 800 242 2121

+44 1252 77 4800

DEFINITY System’s Little Instruction Book for basic administration

Getting started

Overview of DEFINITY systems

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Getting started

This section contains a brief ove rvi ew of a DEFI NITY sys tem. It also explains how to log in to your telephone system, change the date and time, save changes to the system, and log off.

Overview of DEFINITY systems

Your DEFINITY telephone system organizes and routes voice, data, image, and video transmissions. Your system can be connected to communications paths that transmit voice and data signals between the phone system and a central office, and to other public and private networks. The following figure shows typical DEFINITY system connections, software packages, and additional hardware.

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T o find mor e detail ed informat ion and a c omprehensi ve overvie w of your DEFINITY system, refer to your DEFINITY ECS Overview.

NOTE:

Your equipment may be different from the equipment shown in the figure.

DEFINITY System’s Little Instruction Book for basic administration

Getting started

Overview of DEFINITY systems

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)\EQTPI()*-2-8=W]WXIQ

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Getting started

Overview of DEFINITY systems

Example DEFINITY system

Y our DEFINITY system may includ e some or all of the foll owing components:

■ Conversant— provides response to spoken information

■ System access terminal (SAT) — allows direct connection

for administration and reports

■ Basic Call Management System (BCMS) — collects

information and prints reports on call-center performance

■ Data module — provides digital information to the system

■ ASAI — allows integration between adjunct computers

and DEFINITY systems

■ Call Detail Recorder (CDR) — col lects, st ores, f ilters , and

prints records on calls handled by your system

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■ Intuity Message Manager — access to INTUITY AUDIX

and DEFINITY AUDIX voice processing on a personal computer connected to a local area network

■ PC with terminal emulation software— allows remote

system administration from a personal computer

■ Call Accounting System (CAS) — uses call records to

create billing reports for the hospitality industry

■ Call Management System (CMS) — collects information

and generates reports on telemarketing centers

■ DEFINITY AUDIX workstation — allows you to

administer voice mail

■ System printer/LAN Gateway — connects to the system

printer an d local area network server

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Getting started

Overview of DEFINITY systems

Phone types

Yo ur DEFINITY system may have any of the following phone types administered as user phones. As you make changes to your

system, you’ll need to know whether each phone is an analog, digital, hybrid, or ISDN phone.

Analog Digital Hybrid ISDN

500 2500 10MET 20MET 30MET 6210 6218 6220 7101A 7103A 7104A 8110 DS1FD K2500

6402 6408, 6408+, 6408D 6416D+ 6424D+ 7401D, 7401+ 7403D 7404D 7405D, 7405ND 7406D, 7406+ 7407D, 7407+ 7410D, 7410+ 7434D, 7434ND 7444D 8403B 8405B, 8405B+ 8405D, 8405D+ 8410B, 8410D 8411B, 8411D 8434D 602A1 603A1, 603D1, 603E1 606A1

7303S 7305S 7309H 7313H 7314H 7315H 7316H 7317H

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7505D 7506D 7507D 8503D 8510T 8520T ASAI

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Getting started

Accessing your system

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Accessing your system

You need to log in before you can administer your telephone system. To log in, you need to know:

■ your login and password

■ the type of terminal or terminal emulation program that

you are using

Change your password frequently, at least once a month, to help keep hackers out of your system. For instructions on how to change your password or a dd new login s, refer to ‘‘Assigning and

changing users’’ on page 71.

Logging into the system

If your system requires Access Security Gateway procedures, refer to DEFINITY ECS Administrator’s Guide for more

information.

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1. At the prompt, type your login and press

RETURN.

The system prompts you for your password.

2. Type your password and press

RETURN.

Your password does not display on the screen. Be sure to keep your password private.

The system prompts you for your terminal type. The type in square brackets is the default.

DEFINITY System’s Little Instruction Book for basic administration

Getting started

Accessing your system

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System: XXXXXX Software Version: xxxxxxxxxxxx

Terminal Type: (513, 715, 4410, 4425, VT220): [513]

Terminal screen for login

3. Press RETURN if you are using the de fault terminal. Otherwise, enter the terminal type and press

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RETURN.

Once you log in, “

Command” appears. The system is ready to

accept a new command.

Setting the system time and date

Update the system time and date for events such as leap year or daylight savings time. The correct time and date ensure that records are correct.

Tip:

Changing the date and time may modify Call Detail Recording (CDR) data by 9 hours and 59 minutes. Therefore, you should change the date and time after normal business hours.

To set the system time an d date:

1. Type

set time and press RETURN.

The Date and Time screen appears.

2. Complete the appropriate fields.

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Accessing your system

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Use a 24-hour clock to set the hour. For example, for 2:00 p.m. (14:00) type 14. Do not try to update the Seconds field because it automatically resets to 0 when you press

ENTER.

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3. Press

DATE AND TIME DATE Day of the Week: __________ Month: _________ Day of the Month: __ Year: ____

Date and Time screen

4. Type display time and press RETURN to double check the

See DEFINITY ECS Administrator’s Guide for more information about setting the date and time on your system.

Saving changes

ENTER to save your changes.

TIME

Hour:__ Minute:__ Second: XX Type:________

Daylight Savings Rule: ___

new date and time.

Tip:

When you change the date or time, some display phones may not automatically refresh the display . If this happens, have each user press the date/time button on their phone and the display should update.

There are two methods for saving changes to your system: temporary saves and permanent backups.

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Getting started

Accessing your system

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Temporary save

As you are working with the system, your changes to the system memory are considered te mporary. These changes are lost if your system loses power before the next permanent save (or backup).

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1. Press When you press

completed

command prompt.

Permanent backup

A permanent backup copies your changes from the system memory to a card (also called a flash ROM), disk, or tape. You can perform manual backups or your sys tem may be administered to automatically backup every 24 hours.

Tip:

T o determine if your system backs up automatically, type

system-parameters maintenance

scheduled maintenance.

When you make large changes, perform a manual backup in case your system loses power before the next backup. To create a backup:

1. Be sure that the backup card or tape is in place.

2. Check the alarms panel and clear any active alarms.

ENTER to save any changes you make on a screen.

ENTER, “command successfully

” appears and the cursor returns to the

display

and see if you have

3. Type

save translation and press RETURN.

The save process may take up to 10 minutes. You cannot administer your system while the save process takes place.

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Accessing your system

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If an error message appears in the Command Completion Status field, clear the error and repeat the save process.

SAVE TRANSLATION

Processor Command Completion Status Error Code SPE_A Success 0

Save Translation screen

It is a good idea to have at least two backups. You can run the backup again to a second card, or you can copy an automatic backup with the backup command (if your system allows). You may want to keep this second (or a third) backup off premises to ensure you could recover from a disaster or system failure.

See DEFINITY ECS Administrator’s Guide for more information about performing backups of your system.

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Saving announcements

You can save announcements only if your system has an integrated announcement board and you have administered announcements.

If you change your recorded announcements and you have a TN750C board, the system automatically saves your changes to the on-board FLASH memory.

If you have a TN750 or TN750B board, you need to manually save the recorded announcements on your system.

1. Type

save announcements and press RETURN to s ave the

changes.

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Accessing your system

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This process can take up to 40 minutes. You cannot administer your system while the system is saving announcements.

NOTE:

If you have both TN750B and TN750C boards, save announcements to the TN750B slot.

See DEFINITY ECS Administrator’s Guide for more information about saving announcements.

Logging off the system

For security reasons, you should log off every time you leave your termin al.

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1. To log off the system, type

logoff and press RETURN.

You may see a security screen that indicates that you have Remote Access, Facilit y Test, or Busied Out administered. You may want to disable these features bef or e you lo g off. For more information about these features, refer to the Little Instruction Book for basic diagnostics.

This screen also indicates whether or not you have any active minor or major alarms that you should address before you end your session.

2. Type

y and press RETURN to proceed with log off.

If you use te rminal emulation software to administer the switch, you should log off the system and exit the emulation application before alternating or switching to another software package.

DEFINITY System’s Little Instruction Book for basic administration

Planning the DEFINITY system

Understanding the dial plan

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Planning the DEFINITY system

This section provides you with background on system-wide functions. It explains how to read and use your dial plan, and shows you how to make simple chang es such as addi ng extensio n ranges. This section also explains how to assign feature access codes.

Understanding the dial plan

Your dial plan tells your system how t o inter pret dia led digi ts. For example, if you dial 9 on you r sy ste m to ac ce ss an outside line, it is actually the dial plan that tells the system to find an external trunk when a dialed string begins with a 9.

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The dial plan also tells the system how many digits to expect for certain calls. For example, the dial plan may indicate that all internal extensions are 4-digit numbers that start with 1 or 2.

Tip:

In this book, we do not usually explai n each form as thor oughly as we do the dial plan. However, this form serves as the basis for almost everything in the system, so we wanted to be sure you have a clear underst anding o f how to r ea d and u pdate yo ur dial plan. If you need more information, refer to DEFINITY ECS Administrator’s Guide.

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Planning the DEFINITY system

Understanding the dial plan

Let’s take a look at an example dial plan so you’ll know how to read your system’s dial plan. The following figure shows an example of a simple dial plan.

DIAL PLAN RECORD Page 1 of 1 Local Node Number: ETA Node Number: Uniform Dialing Plan: 4-digit ETA Routing Pattern:

UDP Extension Search Order: local-extensions-first FIRST DIGIT TABLE First Length Digit -1- -2- -3- -4- -5- -6-

1: __________ __________ __________ extension_ __________ __________

2: __________ __________ __________ extension_ __________ __________

3: __________ __________ __________ __________ __________ __________

4: __________ __________ __________ __________ __________ __________

5: __________ __________ __________ extension_ __________ __________

6: __________ __________ dac_______ __________ __________ __________

7: __________ __________ __________ __________ __________ __________

8: __________ __________ __________ __________ __________ __________

9: fac_______ __________ __________ __________ __________ __________

0: attd______ __________ __________ __________ __________ __________

*: __________ __________ fac_______ __________

#: __________ __________ fac_______ __________

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Dial Plan Record screen

If you look at the lower half of the Dial Plan Record screen, you see the First Digit Table. This table defines the dialing plan for your system.

The rows in the First Digit Table indicate what the system does when the row’s first digit is dialed. The columns indicate how long the dialed string will be for each type of call. For example, this dial plan shows that when users dial a 4-digit number that starts with 2, they are dialing an extension.

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Planning the DEFINITY system

Understanding the dial plan

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The first digit table may have any of the following codes:

■ Attendant (attd) — Defines how users call an attendant.

Attd access numbers can be any number from 0 to 9 and contain 1 or more digi ts. In our e xample f igure , the system calls an attendant when users dial 0.

■ Dial access codes (dac) — Allows you to use trunk access

codes (tac) and feature access codes (fac) in the same range. For example, you could define the group 300–399 for dacs, which would allow both facs and tacs in that range. Dial access c odes ca n st ar t with any number from 1 to 9 and contain up to 4 digits. In recent releases, * and # also can be the first digit. In our example figure, dial access codes begin with 6 and must be 3 digits long, so this company can have a feature access code set to 633 and a trunk access code assigned to 634.

■ Extensions (ext) — Defines extension ranges that can be

used on your system. In our figure, extensions must be in the ranges: 1000–1999, 2000–2999, and 5000–5999.

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■ Feature access codes ( fac) on ly — facs can be any number

from 1 to 9 and contain up to 4 digits. You can use * or #, but only as a first digit. In our example, this company can use *21 to activate a feature and use #21 to deactivate the same feature. Our example also shows that one fac can be set to 9 (first digit 9, only one digit long).

■ Miscellaneous code (misc) — these codes are used if you

want to have more than one kind of code start with the same digit and be the same length. Using a misc code requires that you also define a second digit table. Refer to

DEFINITY ECS Administrator’s Guide for information about

the second digit table. Our example does not show this type of code.

DEFINITY System’s Little Instruction Book for basic administration

Planning the DEFINITY system

Understanding the dial plan

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Displaying your dial plan

You might want to take this opportunity to look at and interpret

your own dial plan. To display your system’s dial plan:

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1. Type

display dialplan and press RETURN.

Modifying your dial plan

It is easy to make changes to your dial plan. For example, let’s add a new range of dial access codes to the dial plan. We want to be able to assign both facs and tacs in the 700–799 range.

1. Type

change dialplan and press RETURN.

The Dial Pl an Record sc reen appears.

2. Move the cursor to the 7th row in the 3rd column. This field defines what the system does when users dial

any number from 700 to 799.

3. Type

4. Press

dac in the selected field.

ENTER to save your changes.

Adding extension ranges

You may find that as your needs grow you want a new set of extensions. Before you can assign a station to an extension, the extension must belong to a range that is defined in the dial plan. Let’s add a new set of ext ens ions that start with 3 a nd ar e 4 digits long (3000–3999).

DEFINITY System’s Little Instruction Book for basic administration

Planning the DEFINITY system

Understanding the dial plan

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To add this set of extensions to the dial plan:

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1. Type

change dialplan and press RETURN.

The Dial Plan Record screen appears.

2. Move the cursor to the 3rd row in the 4th column.

3. Type

4. Press

extension in the selected field.

ENTER to save your changes.

Adding feature access codes

As your needs change, you may want to add a new set of feature access codes for your system. Before you can assign a fac on the Feature Access Code screen, it must conform to your dial plan.

In our example, if you want to assign a feature access code of 33 to Last Number Dialed, first you need to add a new fac range to the dial plan.

To add a fac range from 30–39:

1. Type

change dialplan and press RETURN.

The Dial Plan Record screen appears.

2. Move the cursor to the 3rd row and the 2nd column.

3. Type

4. Press

fac in the selected field.

ENTER to save your changes.

DEFINITY System’s Little Instruction Book for basic administration

Planning the DEFINITY system

Changing feature access codes

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Changing feature access codes

Feature access code s (FAC) allow users to activate and de activat e features from their phones. A user who knows the fac for a feature does not ne ed a progr ammed button to use t he featu re. For example, if you tell your users that the fac for the Last Number Dialed is *33, then users can redial a phone number by entering the fac, rather than requiring a Last Number Dialed button.

Many features already have factory-se t feature access co des. You can use these default codes or you can change them to codes that make more sense to you. However, every fac must conform to your dial plan and must be unique. For more information about the dial plan, refer to ‘‘Understanding the dial plan’’ on page 11.

Let’s try an example. If you want to change the feature access code for Cal l Park to *72:

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1. Type

change feature-access-codes and press RETURN.

The feature access code (fac) screen appears.

2. Move the cursor to the Call Park Access Code field.

3. Type *

4. Press

72 in the access code field over the old code.

ENTER to save your changes.

If you try to enter a code that is assigned to a feature, the system warns you of the d uplica te code a nd doe s not all ow you to proceed until you change one of them.

Tip:

To remove any feature access code, merely delete the existing fac and leave the field blank.

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

Adding new phones

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Managing phones

This section explains h ow to a dd, swap, or remove the phones on your system. This section also gives you tips for customizing your own phone so it has the feature buttons you need for many administration and troubleshooting tasks.

Note that this section does not tell you how to administer attendant consoles or IP sof tphones . If you need to add or modify an attendant console or IP softphone, refer to DEFINITY ECS Administrator’s Guide.

Adding new phones

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When you are asked to add a new phone to the phone system, what do you do first? To connect a new phone you need to do three things:

■ find an available port

■ wire the port to the cross-connect field or termination

closet

■ tell the telephone system what you’re doing

Before you can determine which port to use for the new phone, you need to determine what type of phone you are installing, what ports are available, and where you want to install the phone.

DEFINITY System’s Little Instruction Book for basic administration

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Managing phones

Adding new phones

Gathering necessary information

1. Determine whether the phone is an analog, digital, ISDN, or hybrid set.

You need this information to determine the type of port you need, because the port type and phone type must match. If you do not know what type of phone you have, refer to ‘‘Phone types’’ on page 4 for a list of phones by

model number.

2. Record the room location, jack number, and wire number. You may find this information on t he jack where you want

to install the phone, recorded in your system records, or from the technician responsible for the physical installation.

3. Display the available boards (cards) and ports.

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To view a list of boards on your system, type

configuration station

SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa

01A05 DIGITAL LINE TN754B 000002 01 u 03 u 05 u 07 08 01A06 ANALOG LINE TN742 000010 01 02 03 04 u u u u 01B05 ANALOG LINE TN746B 000008 u u u u u u u u u u u u u u u u 01C04 ANALOG LINE TN746B 000008 u u u u u u u u u u u u u u u u 01C05 DIGITAL LINE TN2224 000004 01 u u 04 u u 07 08 u u u u u u u u u u u u u u u u 01C06 HYBRID LINE TN762B 000004 01 02 u u u u u u 01C09 MET LINE TN735 000005 01 u u u 01C10 DIGITAL LINE TN754 000004 u u u u u u u u

and press RETURN.

list

System Configuration screen

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Managing phones

Adding new phones

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The System Configuration screen shows all the boards on your system that are available for connecting phones. You can see the board number, board type, circuit-pack type,

and status of each board’s ports.

4. Choose an available port and record its port address. Each port that is available or unassigned is indicated by a

u.’ Choose an available port from a board type that

‘ matches your phone type (such as a port on an analog board for an analog phone).

Every phone must have a valid port assignment, also called a port address. The combined board number and port number is the po rt add re ss. So, if you want to attach a phone to the 3rd por t on t he 01C05 board, the port add res s is 01C0503 (01=cabinet, C=carrier, 05=slot, 03=port).

Tip:

If you add several phones at one time, you may want to print a paper copy of the Sys tem Con figuration screen. To print the screen to a printer attached to the system terminal, type press

RETURN. To print to the system printer that you use

for scheduled reports, type

schedule immediate

list configuration station print

list configuration station

and press RE TURN.

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and

5. Choose an extension number for the new phone. The extension you choose must not be assigned and must

conform to your dial plan. You should also determine whether this user needs an extension that can be directly dialed (DID) or reached via a central phone number.

Be sure to note your port and extension selections on your system’s paper rec ords.

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

Adding new phones

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Physically connecting the phone

Once you have collected all the information, you are ready to physically wire the port to the cross-connect field.

If you have a Lucent representative or on-site technician who completes the physical connections, you need to notify them that you are ready to add the phone to the system. To request that Lucent install the new connections, call your Lucent representative to place an order.

If you are responsible for making the connections yourself and if you have any questions about connecting the port to the cross-connect field, refer to your system installation guide.

Now you are ready to configure the system so that it recognizes the new phone.

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Completing the station screens

The information that you enter on the station screen advises the system that the phone exists and indicates which features you want to enable on the phone.

To access the station screen for the new phone:

1. Type

add station

the extension for the new phone. Make sure the extension conforms to your dial plan. You

can also use the

add station next command to add a

phone to the next available extension. When the station screen appears, you see the extension

number and some default field values. For example, the following screen is for a new phone at extension 2345.

nnnn

and press RETURN, where nnnn is

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

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Adding new phones

STATION

Extension: 2345 Type: 8411D Port: _______________ Coverage Path 1: ____ COR: 1 Name: ___________________________ Coverage Path 2: ____ COS: 1

STATION OPTIONS Loss Group: _________ Personalized Ringing Pattern: 1 Data Module? ____________ Message Lamp Ext: 2345 Speakerphone: 2-way Mute Button Enabled? y Display Language: english___ PassageWay? n Media Complex Ext: ____ IP Softphone? n

Lock Messages? _ BCC: _

Security Code: _________ TN: 1__

Station screen

2. Type the model number of the phone into the Type field.

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For example, to install a 8411D phone, type

8411D in the

Type field. Note that the displayed fields may change depending on the model you add.

3. Type the port address in the Por t field.

4. Type a name to associate with this phone in the Name field.

The name you enter displays on called phones that have display capabilities. Also, some messaging applications, such as I

NTUITY, recommend that you enter the user’s

name (last name first) and their extension to identify the phone.

5. Press

ENTER to save your changes.

To make changes to this new phone, such as assigning coverage paths or feature buttons, type

RETURN, where nnnn is the extension of the new phone.

change station

nnnn

and press

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

Adding new phones

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Using station templates to add phones

A quick way to add phones is to copy the information from an existing phone and modify it for each new phone. For example, you can configure one phone as a template for an entire work group. Then, you merely duplicate the template station screen to add all the other extensions in the group.

Note that only phones of the same model can be duplicated. The duplicate command copies all the feature settings from the template phone to the new phones.

To duplicate an existing phone:

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1. Type

display station

nnnn

and press RETURN.

nnnn is the extension of the station screen you want to duplicate to use as a template. Verify that this extension is the one you want to duplicate.

2. Press

3. Type

CANCEL to return to the command prompt.

duplicate station

nnnn

and press RETURN, where

nnnn is the extension you want to duplicate. The system displays a blank Duplicate Station s creen.

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

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Adding new phones

STATION Security Ext. Port Name Code Room Jack Cable _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______

Duplicate Station screen

4. Type in the extension, port address, and phone name for each new phone you want to add.

The rest of the fields are optional. You can complete them at any time.

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To make changes to these phones, such as assigning coverage paths or feature buttons, type

ENTER, where nnnn is the extension of the phone that you want to

modify.

Using an alias

Not every phone model has a unique st ation screen i n the syst em.

You might have to use an available model number as an “alias” for another . I f you need to e nter a ph one type tha t the syste m does not recognize or support, use an alias.

For example, you may pu rchas e a ph one model that is newer than your system. In this case, you can use an available model type

5. Press

ENTER to sav e your changes to system memory.

change station

nnnn

and press

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

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Adding new phones

that best matches the feat ures of your new phone. You can refer to

your phone’s manual to determine which alias to use. If your manual does not have this information, you can contact the DEFINITY helpline for an appropriate alias.

For example, let’s use an alias to add a new 8403B phone to a DEFINITY G3V2 or earlier system.

1. Refer to your new phone’s manual to find the corr ec t al ias . In our example, we find that the 8403B is administered on

a G3V2 or earlier system as a 7405D phone.

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2. Type

change alias station and press RETURN.

The Alias Station screen appears.

3. Enter

8403B in the Alias Set Type field.

Enter the model of the unsupported phone in this field.

4. Enter

7405D in the Supported Set Type field.

Enter the alias (supported model) in this field.

5. Press

ENTER to save your changes.

ALIAS STATION Alias Set Type Supported Set Type 8403B 7405D _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____

’#’ indicates previously aliased set type is now native

Alias Station screen

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Managing phones

Adding new phones

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Now follow the instruc tions fo r ad ding a n ew phone. Your switch now recognizes the new type you enter in the Type field.

Be sure to refer to your phone’s manual for instructions on how to set feature buttons and call appearance buttons. Note that if you need to use an alias for a phone, you may not be able to take advantage of all the features of the new phone.

Adding or changing feature buttons

Once you add a phone to the system, you can use the station screen to change the settings for the phone, such as adding or changing feature button assignments. The system allows you to assign features or functionali ty to each programmable button. It is up to you to decide which features you want for each phone and which feature you want to assign to each button.

To assign feature buttons:

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1. Type

change station

nnnn

and press ENTER, where nnnn

is the extension for the phone you want to modify. The station screen appears.

2. Press

NEXT PAGE until you locate the Feature Button

Assignment fields. Some phones have several feature button groups. Make

sure that you are changing the corr ect button . If you do not know which button on the phone maps to which button-assignment field, refer to your phone’s manual, or refer to DEFINITY ECS Administrator’s Guide.

3. Move the cursor to the field you want to change.

DEFINITY System’s Little Instruction Book for basic administration

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Managing phones

Adding new phones

4. Type the button name that corresponds to the feature you want to add.

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To determine feature button names, press DEFINITY ECS Administrator’s Guide.

5. Press

ENTER to save your changes.

Some phones have default assignments for buttons. For example, the following figure shows that the 8411D includes defaults for 12 softkey buttons. It already has assignments for features like Leave Word Calling and Call Forwarding.

If you do not use an al ias , yo u ca n easily assign different featur es to these buttons if you have different needs.

If you use an alias, you must leave the default softkey button assignments. The system will allow you to change the button assignments on the screen, but the features will not work on the alias phone.

STATION SOFTKEY BUTTON ASSIGNMENTS

1: lwc-store 2: lwc-cancel 3: auto-cback 4: timer 5: call-fwd Ext: _____ 6: call-park 7: date-time 8: priority 9: abr-prog 10: abr-spchar Char: ~p 11: abr-spchar Char: ~m 12: abr-spchar Char: ~w

HELP or refer to

Default softkey assignments for an 8411D phone

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

Customizing your phone

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Customizing your phone

This section provides recommendations for setting up or enhancing your personal phone. You need a phone that is powerful enough to allo w you to use all the features you may gi ve to other employees. You may want to add feature buttons that allow you to monitor or test the system, so that you can troubleshoot the system from your phone.

It will be much eas ier t o monit or and t est yo ur sys tem if you have a phone with:

■ a large multi-button display (such as 8434D or 8410D)

■ a class of service (cos) that has console permissions

■ the following feature buttons

— ACA and Security Violations (assign to lamp buttons)

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— Busy verify — Cover mess age retrieval button — Major/minor alarm buttons — Trunk ID buttons — Verify button

Once you select a phone, you’ll want to determine if you want to place this phone at your desk or in the switch room. If the phone is in the switch room (near the system administration terminal), you can quickly ad d or re move fea ture but tons to test f eatures and facilities. You may decide that you want a phone at both your desk and in the switch room — it’s up to you.

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

Upgrading phones

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You may also find it handy to set up multiple phones for testing applications and features before you provide them to users. You may want to have a phone that mimics each type of user phon e in your organization. For example, if you have four basic phone templates, one for executives, one for marketing, one for technicians, and one for other employees, you may want to have examples of each of these phones so you can test new features or options. Once you are satisfied that a change works on the test phone, you can make the change for all the users in that group.

Upgrading phones

If you want to change phone types for a user and do not need to change locations, you can just access the station screen for that extension and enter the new model number.

Tip:

This method can be used only if the new phone type matches the existing port type (such as digital phone with a digital port).

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For example, if a user at extension 4556 currently has a 7410+ phone and you want to replace it with a new 8411D phone:

1. Type

change station 4556 and press RETURN.

The station screen for 4556 appears.

2. Overwrite

7410+ with 8411D in the Type field.

Now you can access the functions and feature buttons that correspond to an 8411D phone.

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

Swapping phones

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Swapping phones

You will often find that you need to move or swap phones. For example, employees movin g from one off ice to another may want to bring their phones.

In general, to swa p on e phone (phone A) with anot her phone (B),

you change phone A’s port assignment to port assignment to A’s old port, and, finally, change the phone A to B’s old port. Note that these swapping instructions work only if the two phones are the same type (both digital or both analog, etc.).

For example, to swap phones for extension 4567 (port 01C0505) and extension 4575 (port 01C0516), complete the following steps:

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x, change phone B’s

x for

1. Type

2. Record the current port address (

change station 4567 and press RETURN.

01C0505) and type x in

the Port fi eld.

3. Press

4. Type

5. Record the current port address (

6. Type

ENTER to save your changes.

change station 4575 and press RETURN.

01C0516).

01C0505 in the Port field.

7. Update the Room and Jack fields.

8. Press

9. Type

10. Type

ENTER to save your changes.

change station 4567 again and press RETURN. 01C0516 in the Port field.

This is the port that used to be assigned to extension 4575.

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

Removing phones

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11. Update the Room and Jack fields.

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12. Press

13. Physically unplug the phones and move them to their new locations.

NOTE:

You can also use terminal translation initialization to merge an

x-ported extension to a vali d port . Refe r to DEFINITY ECS Administrator’s Guide for more information.

Removing phones

Before you physically remove a phone from your system, check

the phone’s status, remove it from any group or usage lists, and then delete it from the system’s memory.

For example, to remove a phone at extension 1234:

1. Type The General Status screen appears.

2. Make sure that the phone:

ENTER to save your changes.

status station 1234 and press RETURN.

■ is plugged into the jack

■ is idle (not making or receiving calls)

■ has no messages waiting

■ has no active butt ons (such as Send All Call s or Call

Forwarding)

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

Removing phones

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3. Type list groups-of-extension 1234 and press RETURN. The Extension Group Membership screen shows whether

the extension is a member of any groups on the system.

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4. Press

CANCEL.

5. If the extension belongs to a group, access the group screen and delete the extension from that group.

For example, if extension 1234 be longs t o pickup gr oup 2,

change pickup group 2 and delete the extension

type from the list.

6. Type

list usage extension 1234 and press RETURN.

The Usage screen shows whether the extension is used in any vectors, has any bridged appearances, or used as a controller.

7. Press

CANCEL.

8. If the extension appears on the Usage screen, access the appropriate feature screen and delete the extension.

For example, if extension 1234 belongs to hunt group 2,

change hunt group 2 and delete the extension from

type the list.

9. Type

change station 1234 and press RETURN.

10. Delete any bridged appearances or personal abbreviated dialing entries and press

ENTER.

DEFINITY System’s Little Instruction Book for basic administration

Managing phones

Removing phones

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11. Type remove station 1234 and press RETURN. The system displays the station sc reen for this phone so

you can verify that you are removing the correct phone.

Tip:

Be sure to record the port assignment for this jack in case you want to use it again later.

12. If this is the correct phone, press ENTER.

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The system responds with

completed

command successfully

If the system responds with an error messag e, the phone is busy or still belongs to a group. Press request, correct the problem, and enter

again.

1234

CANCEL to stop the

remove station

13. Remov e the extension from voice mail servic e if the extension has a voice mailbox.

14. Type

save translations and press RETURN to save your

changes.

Note that you do not need to delete the extension from coverage paths. The system automatically adjusts cove rage paths to eliminate the extension.

Now you can unplug the set from the jack and store it for future use. You do not need to disconnect the wiring at the cross-connec t field. The extension and port address remain available for assignment at a later date.

Once you su ccessfully remove a set, t hat set is permanently erased from system memor y. If you want to reactivate the set, you have to add it again as though it were a new phone.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Changing feature parameters

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Managing features

This section explains how to administer some of the major DEFINITY features. It provides ins truct ions f or changi ng feat ure parameters, using abbreviated dialing, creating pickup groups, setting up call forwarding, defining coverage paths, and administering bridged call appearances.

Changing feature parameters

You can modify the system parameters that are associated with some of the system featur es. For exa mple, you can use the system parameters to allow music to play if callers are on hold or to allow trunk-to-trunk transfers on the system.

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NOTE:

You can find most of the system-wide parameters on the Feature-Related System Parameters scr een. However, if you have DEFINITY ECS R6.3.1 or later, some parameters have moved to new screens, such as the System Parameters Call Coverage/Call Forwarding screen.

Generally, Lucent se ts yo ur sys tem par ameters when yo ur sys tem is installed. However, you can change these parameters as your

organization’s needs change. For example, let’s say that your company uses call park, where a call can be put on hold and picked up from any other telephone within the system. You need to change the time limit for parked calls from 10 to 5 minutes.

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Managing features

Changing feature parameters

To change the time limit for parked ca lls:

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1. Type

change system-parameters features and press

RETURN.

The Feature-Related System Param eters screen appears.

FEATURE-RELATED SYSTEM PARAMETERS Self Station Display Enabled? n Trunk-to-Trunk Transfer? non

Automatic Callback - No Answer Timeout Interval (rings): 3 Call Park Timeout Interval (minutes): 5 Off-Premises Tone Detect Timeout Interval (seconds): 20 AAR/ARS Dial Tone Required? y

DID/Tie/ISDN Intercept Treatment: attd Messaging Service Adjunct (MSA) Connected? n Internal Auto-Answer for Attd-Extended/Transferred Calls? transferred Automatic Circuit Assurance (ACA) Enabled? n Abbreviated Dial Programming by Assigned Lists? n Auto Abbreviated/Delayed Transition Interval (rings): 2 Protocol for Caller ID Analog Terminals: Bellcore Display Calling Number for Room to Room Caller ID Calls? n

Music (or Silence) On Transferred Trunk Calls: no

Feature-Related System Parameters screen

2. Type 5 in the Call Park Timeout Interval field and press

ENTER to save the change.

If a parked call is not an swered with in 5 minutes, the call returns to an attendant or to the user who put the call in park.

Refer to DEFINITY ECS Administrator’s Guide for details about changing other feature-related system parameters.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Setting up abbreviated dialing

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Setting up abbreviated dialing

Abbreviated dialing is sometimes called speed dialing. It allows you to dial a short code in place of a n extension or phone numbe r.

When you dial abbreviated-dialing codes or press abbreviated-dialing buttons, you access stored numbers from special lists. These lists can be personal (your list of numbers), group (a department-wide list), system (a system-wide list), or enhanced numbers (allows for a longer list of numbers). The version and type of your system determine which lists are available and how many entries you can have on each list.

As an example, let’s define a new group list:

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1. Type

add abbreviated-dialing group next and press

RETURN.

The abbreviated-dialing list screen appears. In our example, the next available group list is group 3.

ABBREVIATED DIALING LIST

Group List: 3 Size (multiple of 5): ___ Program Ext: _____ Privileged? _ DIAL CODE _11: ________________________ _12: ________________________ _13: ________________________ _14: ________________________ _15: ________________________

Abbreviated Dialing List screen

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Setting up abbreviated dialing

555-233-756

2. Enter a number (in multiples of 5) in the Size field. This number defines the number of entries on your dialing list.

For example, if you have 8 phone numbers you want to store in the list, type

3. Enter the phone numbers you want to store, one for each dial code.

Each phone number can be up to 24 digits long.

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10 in the Size field.

4. Press

ENTER to save your changes.

You can display your new abbreviated-dialing list to verify that the information is corre ct or pr in t a copy o f the l ist f or your p aper records.

Once you define a group list, you need to define which stations

can use the list. For example, let’s set up station 4567 so it has access to the new group list.

To give station 4567 access to the group list:

1. Type

change station 4567 and press RETURN.

The station screen for extension 4567 appears.

2. Press

NEXT PAGE to get to the A bbreviated D ialing List

fields.

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Managing features

Setting up abbreviated dialing

STATION SITE DATA Room: _______ Headset? n Jack: _______ Speaker? n Cable: _______ Mounting? d Floor: _______ Cord Length: 0

Building: _______ Set Color: ______

ABBREVIATED DIALING List1: group

BUTTON ASSIGNMENTS 1: call-appr 2: call-appr 4: __________ 3: call-appr

3 List2: _________ List3: _________

5: __________

Station screen (page 3)

3. Type group in any of the List fields and press RETURN. A blank list number field appears.

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4. Type

3 in the list number field.

When you assign a group or personal list, you must also specify the personal list number or group list number.

5. Press

ENTER to save your changes.

The user at extension 4567 can now use this list by dialing the feature access code for the list and the dial code for the number they want to dial.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Creating pickup groups

555-233-756

Creating pickup groups

A pickup group is a list of phones where each member of the

group can answer another member’s calls. For example, if you want everyone in the payroll department to be able to answer calls to any payroll extens ion (in case someone is away from their desk), create a pickup group that contains all of the payroll extensions. Members of a pickup group should be located in the same area so that they can hear when the other extensions in the group ring.

Note that each extension may belong to only one pickup group. Also, the maximum number of pickup groups may be limited by your system configuration.

To create a pickup group:

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1. Type

add pickup-group next and press RETURN.

The Pickup Group screen appears. The system selects the next Group Number for the new pickup group.

2. Enter the extension of each group member. Up to 50 extensions can belong to one group.

3. Press

ENTER to save your new group list.

The system automatically completes the name fi eld when you press

ENTER to save your changes.

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Managing features

Creating pickup groups

Group Number: _____

GROUP MEMBER ASSIGNMENTS

Ext Name Ext Name 1: _____ 14: _____ 2: _____ 15: _____ 3: _____ 16: _____ 4: _____ 17: _____ 5: _____ 18: _____ 6: _____ 19: _____ 7: _____ 20: _____ 8: _____ 21: _____ 9: _____ 22: _____ 10: _____ 23: _____ 11: _____ 24: _____ 12: _____ 25: _____ 13: _____

Pickup Group screen

Once you define a pickup group, you can assign call-pickup buttons for each phone in the g roup or you ca n give each membe r the call-pickup featu re-access code. Use the Station screen to assign call-pickup buttons.

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PICKUP GROUP

To allow users to answer calls that are not in their pickup group, you may be able to use Directed Call Pickup. To allow members of one pickup group to answer calls directed to another pickup group, you may be able to add an extended pickup group. For information, refer to DEFINITY ECS Administrator’s Guide.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Setting up call forw arding

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Setting up call forwarding

This section explains how to administer various types of automatic call forwarding. To provide call forwarding to your users, assign each extension a class of service (cos) that allows call forwarding. Then assign call-forwarding buttons to the user phones (or give them the feature access code for call forwarding) so that they can e asily fo rward c alls. You use the station scree n to assign the cos and any call-forwarding buttons.

Within e ach cl ass of ser vice, you ca n determine whether th e users in that cos have the following call forwarding features:

■ Call Forwarding All Calls — allows users to redirect all

incoming calls to an extension, attendant, or external phone number.

■ Call Forwarding Busy/Don’t Answer — allows users to

redirect calls only if their extensions are busy or they do not answer.

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■ Call Fwd-Off Net — prevents users from forwarding calls

to numbers that are outside your system network.

As the administrator, you can administer system-wide call-forw arding parameters to cont rol when calls are forward ed. Use the System Parameters Call Coverage/Call Forwarding screen to set the number of times an extension rings before the system redirects the ca ll bec ause the user did not answer (C FWD No Answer Interval). For example, if you want calls to ring 4 times at an extension a nd then, if the call is not an swered, red irect to the forwarding number, set this parameter to 4.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Creating coverage paths

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You also can use the System Parameters Call Coverage/C all Forwarding screen to determine whether the forwarded-to phone can override call for warding to allow cal ls to the forwarded-from phone (Call Forward Override). For example, if an executive forwards incoming cal ls to an att endant and the attendant ne eds to call the executive, the call can be made only if Call Forward Override is set to yes.

To determine which extensions have call forwarding activated:

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1. Type

list call-forwarding and press RETURN.

This command lists all the extensions that are forwarded along with each forwarding number.

NOTE:

If you have a V1, V2, or V3 system, you can see if a specific extension is forwarded only by typing

station nnnn

Creating coverage paths

This section explains how to administer various types of call coverage. In general, call coverage refers to what happens to incoming calls. You can administer paths to cover all incoming calls, or define paths for certain types of calls, such as calls to busy phones. You can define where incoming calls go if they are not answered and in what order they reroute to other locations. For example, you can define coverage to ring the called phone, then move to a receptionist if the cal l is not answered, an d f ina ll y access a voice mailbox if the receptionist is not available.

status

, where nnnn is the specific extension.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Creating coverage paths

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With call coverage, the system redirects a call to alternate answering extension s when no one ans we rs at the first extension. An extension can have up to 6 alternate answering points. (If you have an older system, you may have only 3 answ eri ng pos it ions.) The system checks each extension in sequence until the call connects. This sequence of alternate extensions is called a coverage path.

The system redirects calls based on certain criteria. For example, you can have a call redirect to coverage without ever ringing on the principal set, or after a certain number of rings, or when one or all call appearances (lines) are busy. You can set coverage differently for internal (inside) and external (outside) calls, and you can define coverage individual ly for different criteria. For example, you can decide that external calls to busy phones can use the same coverage as internal calls to phones with Do Not Disturb active.

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To create a coverage path:

1. Type

add coverage path next and press RETURN.

The system displays the next undefined coverage path in the sequence of coverage paths. Our example shows coverage path number 2.

2. Type a coverage path number in the Next Path field. The next path is optional. It is the coverage path to which

calls are redirected if the current path’s coverage criteria does not match the call status. If the next path’s criteria matches the call status, it is used to redirect the call; no other path is searched.

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Managing features

Creating coverage paths

COVERAGE PATH Coverage Path Number: 2 Next Path Number: ____ Linkage: COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call Active? n Busy? y y

Don’t Answer? y y Number of Rings: 2 All? n n DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearance? __ Point1: ____ Point2: ____ Point3: ____ Point4: ____ Point5: ____ Point6: ____

Hunt after Coverage? n

Coverage Path screen

3. Fill in the Coverage Criteria fields.

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You can see that the default sets identical criteria for inside and outside calls. The system sets coverage to take place for a busy phone, if there is no answer after a certain number of rings, or if the DND (do not disturb), SAC (send all calls), or Go to Cover buttons are pressed or feature-access codes are dialed.

4. Fill in the Point fields with the extensions you want for coverage points.

Each coverage point can be an extension, hunt group, coverage answer group, remote number, or attendant.

5. Press

ENTER to save your changes.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Creating coverage paths

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Now assign the new coverage path to a user. For example, let’s assign this new coverage path to extension 2054:

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1. Type

change station 2054 and press RETURN.

The station screen for extension 2054 appears.

2. Type

2 in the Coverage Path 1 field.

To give extension 2054 another coverage path, you can type a coverage path number in the Coverage Path 2 field.

3. Press

Tip:

If you want to see which extensions or groups use a specific coverage path, type where n is the coverage path number. For example, you should determine which extensions use a coverage path before you make any changes to it.

ENTER to save your changes.

Defining time-of-day coverage

The Time of Da y Coverage Table on your system lets you redirect calls to coverage pat hs according t o the time of day and da y of the week when the call arrives. You need to define the coverage paths you want to use before you define the time of day coverage plan.

display coverage sender group

For example, let’s say you want to administer the system so that incoming calls to extension 2054 redirect to a coworker in the office from 8:00 a.m. to 5: 30 p.m., and to a home of fice from 5:30 p.m. to 8:00 p.m. on weekdays. You want to redirect the calls to voice mail after 8:00 p.m. weekdays and on weekends.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Creating coverage paths

555-233-756

To set up a time-of-day coverage plan that redirects calls for our example above:

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1. Type

add coverage time-of-day next and press RETURN.

The system displays the Time of Day Coverage Table and selects the next unde fi ned table number in the sequence of time-of-day table numbers. If this is the first time-of-day coverage plan in your system, the table number is 1.

Record the table number so that you can assign it to extensions later.

2. To define your coverage plan, enter the time of day and path number for each day of the week and period of time.

TIME OF DAY COVERAGE TABLE

Act CVG Act CVG Act CVG Act CVG Act CVG Time PATH Time PATH Time PATH Time PATH Time PATH Sun 0:00 3 : : : : Mon 0:00 3 08:00 1 17:30 2 20:00 3 __:__ ____ Tue 0:00 3 08:00 1 17:30 2 20:00 3 __:__ ____ Wed 0:00 3 08:00 1 17:30 2 20:00 3 __:__ ____ Thu 0:00 3 08:00 1 17:30 2 20:00 3 __:__ ____ Fri 0:00 3 08:00 1 17:30 2 20:00 3 __:__ ____ Sat 0:00 3 : : : :

Time of Day Coverage Table screen

Enter time in a 24-hour format from t he earliest to the latest. For this example, assume that coverage path 1 goes to the coworker, path 2 to the home, and path 3 to voice mail.

Define your path for the full 24 hours in a day. If you do not list a coverage path for a period of time, the system does not provide coverage for that time.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Creating coverage paths

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3. Press ENTER to save your changes.

Now assign the time-of-day coverage to a user. For example, we use extension 2054:

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1. Type

change station 2054 and press RETURN.

The station screen for extension 2054 appears.

2. Move your cursor to Coverage Path 1 and type number of the Time of Day Coverage Table.

3. Press

ENTER to save your changes.

Now calls to extension 2054 redirect to coverage depending on the day and time that each call arrives.

Creating coverage answer groups

You can create a coverage answer group so that up to eight phones simultaneously ring when calls cover to the group. Anyone in the answer group can answer the incoming call.

To add a coverage answer group:

1. Type

add coverage answer-group next and press

RETURN.

The Coverage Answer Group screen appears.

t plus the

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Creating coverage paths

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GROUP MEMBER ASSIGNMENTS

Ext Name Ext Name 1: ____ 5: ____ 2: ____ 6: ____ 3: ____ 7: ____ 4: ____ 8: ____

COVERAGE ANSWER GROUP

Group Number: ____

Group Name: COVERAGE_GROUP_

Coverage Answer Group screen

2. In the Group Name field, enter a name to identify the coverage group.

3. In the Ext field, type the ext ension s of each gr oup member.

4. Press

ENTER to save you new group list.

The system automatically completes the Name field when you press

ENTER.

Defining coverage for calls redirected to external numbers

You can administer the system to allow calls in coverage to redirect to off-net (external) or public-network numbers.

Some systems allow you to send a call to an external phone, but do not monitor the call once it leaves your system. With this remote call cover age, make the ext ernal number th e las t cove rage point in a path.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Creating coverage paths

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With newe r systems you may ha ve the opt ion to us e the Cover age of Calls Red irected Off-Net feature. If this feature is active and you use an external number in a coverage path, the system can monitor the call to dete rmine whether the external numbe r is busy or does not answer. If necessar y, the system can redirect a call to coverage points that follow the external number. With this feature, you can have a call follow a coverage path that starts at

the user’s exte nsion, red irects to the user’s home phone, and if not answered at home, returns to redirect to their voice mail box.

The call will not retur n t o the sy stem if the exter nal num ber is the last point in the coverage path.

To use a remote phone number as a coverage point, you need to define the number in the Remote Call Coverage Table and then use the remote code in the coverage path.

For example, to add an external number (303-538-1000) to coverage path 2, complete the following steps:

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1. Type

change coverage remote and press RETURN.

The Remote Call Coverage Table appears.

2. Type

93035381000 in one of the remote code fields.

If you use a digit to get outside of your network, you need to add the digit before the external number. In this example, the system requires a ‘9’ to place outside calls.

DEFINITY System’s Little Instruction Book for basic administration

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Managing features

Creating coverage paths

REMOTE CALL COVERAGE TABLE 01: 93035381000_____ 16: ________________ 31: ________________ 02: ________________ 17: ________________ 32: ________________ 03: ________________ 18: ________________ 33: ________________ 04: ________________ 19: ________________ 34: ________________ 05: ________________ 20: ________________ 35: ________________ 06: ________________ 21: ________________ 36: ________________ 07: ________________ 22: ________________ 37: ________________ 08: ________________ 23: ________________ 38: ________________ 09: ________________ 24: ________________ 39: ________________ 10: ________________ 25: ________________ 40: ________________ 11: ________________ 26: ________________ 41: ________________ 12: ________________ 27: ________________ 42: ________________ 13: ________________ 28: ________________ 43: ________________ 14: ________________ 29: ________________ 44: ________________ 15: ________________ 30: ________________ 45: ________________

Remote Call Coverage Table screen

3. Be sure to record the remote code number you use for the external number.

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In this example, the remote code is r01.

4. Press

5. Type

ENTER to save your changes.

change coverage path 2 and press RETURN.

The Coverage Path screen appears.

Tip:

Before maki ng changes, you can use

group 2

to determine which extensions or groups use path 2.

display coverage sender

DEFINITY System’s Little Instruction Book for basic administration

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Managing features

Creating coverage paths

COVERAGE PATH Coverage Path Number: 2 Hunt after Coverage? n Next Path Number: ____ Linkage: COVERAGE CRITERIA Station/Group Status Inside Call Outside Call Active? n Busy? y y

Don’t Answer? y y Number of Rings: 2 All? n n DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearance? __ Point1: 4104 Point2: r01 Point4: ____ Point5: ____ Point6: ____

Coverage Path screen

6. Type r01 in a coverage Point field.

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Point3: h77

In this example, the cove rage rings at extensi on 4101, th en redirects to the external number. If you administer Coverage of Calls Redirected Off-Net and the external number is not answered or is busy, the call redirects to the next coverage point. In this example, the next point is Point3 (h77 or hunt group 77).

If you do not have the Coverage of Calls Redirected Off-Net featur e, t he system cannot monito r t he ca ll once it leaves the network. The call ends at the remote coverage point.

7. Press

ENTER to save your changes.

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Creating coverage paths

555-233-756

Defining telecommuting coverage

T elecommuting ac cess allows users to change t heir lead-co verage path or call-forwarding des tinatio n no matter where th ey are. You need to set up coverage paths and assign security codes before telecommuting coverage will work.

To see if telecommuting coverage is enabled on your system, make sure the Feature Access Codes screen contains the correct codes.

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1. Type

display feature-access codes and press RETURN.

The Feature Access Codes screen appears. Make sure codes are in these fields:

■ Change Coverage Access Code

■ Extended Call Fwd Activate Busy D/A, All, and

Deactivation

Telecommuters use these codes to dial into the system.

Your users can make remote changes to coverage when the Class of Restriction (cor) screen assigned to their phones has a

y in the

Can Change Coverage field. Users can make remote changes to call forwarding when the Class of Service (cos) assigned to their phones has a

y in the Extended Forwarding All and Extended

Forwarding B/DA fields. Display the cor and cos screens with the

display command.

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Managing features

Creating coverage paths

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Make sure that Coverage Path 1 and Coverage Path 2 fields are completed on each station screen assigned to people using telecommu ting access. The security code field on the station screen must also be completed.

Tip:

If the security code has been assigned, a * appears in the Security Code field on the station screen.

To allow users remote access to the system:

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1. Type

change telecommuting-access and press RETURN.

2. Enter the extension that you want remote users to use to access the system.

All remote users dial th is same extension.

3. Press

ENTER to save your changes.

If the Telecommuting Acc ess Exte nsi on is left blank, you disabl e the feature for all users.

SECURITY ALERT:

Invalid extensions and station security codes are logged as security viol ations. See

Guide

for information on security violations.

DEFINITY ECS Administrator’s

DEFINITY System’s Little Instruction Book for basic administration

Managing features

Setting up bridged call appearances

555-233-756

Setting up bridged call appearances

Think of a bridged call appearance as a phone (the primary set) with an extension (the bridged-to appearance). Both phones can be used to call in and out and both show when a line is in use. A call to the primary phone is bridged to a specific appearance, or button, on the secondary phone. The secondary phone retains all its functions, and a specific button is dedicated as the bridged-to appearance from the primary phone.

Bridged call appearances have to be assigned to phones with double-lamp buttons, or lights. The phone types do not need to match, but as much consistency as possible is recommended for all phones in a bridged group. When a call comes in on bridged phones, the buttons assigned to the bridged appearances flash. You can assign as many bridged appearances as there are line appearances on the primary phone, and you can assign ringing (alerting) to one or more of the phones.

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To create a bridged call appearance:

1. Note the extension of the primary phone. A call to this phone l ights the but ton and, if ac tivated, ri ngs

at the bridged-to appearance on the secondary phone.

2. If you want to use a new phone for the bridged-to extension, duplic ate a station (see ‘‘Managing phones’’ on

page 17).

DEFINITY System’s Little Instruction Book for basic administration

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Managing features

Setting up bridged call appearances

3. Type change station and the bridged-to extension and press

RETURN.

The station screen appears.

STATION FEATURE OPTIONS LWC Reception? _______ Auto Select Any Idle Appearance? _ LWC Activation? _ Coverage Msg Retrieval? _ CDR Privacy? _ Auto Answer? __ Redirect Notification? _ Data Restriction? _ Per Button Ring Control? _ Idle Appearance Preference? _ Bridged Call Alerting? _ Active Station Ringing: ______ Restrict Last Appearance? _ H.320 Conversion? y Per Station CPN - Send Calling Number? y Service Link Mode: as-needed Multimedia Mode: basic MWI Served User Type: ______ Display Client Redirection? n Select Last Used Appearance? n Coverage After Forwarding? s Multimedia Early Answer? n

Station screen

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4. Press NEXT PAGE until Per Button Ring Control appears (digital sets only).

■ If you want to assign ringing separately to each

bridged appearance, type

■ If you want all bridged appe arances to ei ther ring or

not ring, leave the default

5. Move to Bridge Call Alerting. If you want the bridged appearance to ring when a call

arrives at the primary phone, type default

y. Otherwise, leave the

DEFINITY System’s Little Instruction Book for basic administration

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Managing features

Setting up bridged call appearances

6. Complete the appropriate field for your phone type.

If. . . Then. . .

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your primary phone

analog

is your primary phone

is digital

7. Press

RETURN.

move to the Line Appearance field and enter

abrdg-appr

move to the Button Assignments field and enter

brdg-appr

Btn and Ext fields appear. If Per Button Ring Control is set

y on the digital screen, Btn, Ext, and Ring fields appear.

STATION SITE DATA Room: _______ Headset? n Jack: _______ Speaker? n Cable: _______ Mounting? d Floor: _______ Cord Length: 0 Building: _______ Set Color: ______

ABBREVIATED DIALING List1: ___________

HOT LINE DESTINATION

Abbreviated Dialing List Number (From above 1, 2 or 3): Dial Code: Line Appearance: brdg-appr Btn: Ext:

Station screen (analog set)

List2: _________ List3: _________

DEFINITY System’s Little Instruction Book for basic administration

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Managing features

Setting up bridged call appearances

STATION SITE DATA Room: _______ Headset? n Jack: _____ Speaker? n Cable: _____ Mounting: d Floor: _______ Cord Length: 0 Building: _______ Set Color: ______

ABBREVIATED DIALING List1: ________ List2: ________ List3: ________

BUTTON ASSIGNMENTS 1: brdg-appr Btn: Ext: Ring: 1: brdg-appr Btn: Ext: Ring:

Station screen (digital set)

8. Enter the primary phone’s button number that you want to assign as the bridged call appearance.

This button flashes wh en a call arrives at the primary phone.

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9. Enter the primary phone extension.

10. If the Ring field appears:

■ If you want the bridged appearance to ring when a

■ If you do not want the bridged appearance to ring,

11. Press

call arrives at the primary phone, type

leave the default

ENTER to save your changes.

T o see if an extension ha s any bridged call appear ances assigned, type

list bridge and the extension, and press RETURN.

DEFINITY System’s Little Instruction Book for basic administration

Routing outgoing calls

World class routing

555-233-756

Routing outgoing calls

This section describes how the DEFINITY routes outbound calls and how you can modify call routing. It also prov ides instruct ions for creating partitions and setting authorization codes.

NOTE:

This information represents digit analysis information for DEFINITY ECS R7 or later. If you have an earlier version, you will notice somewhat different fields on your screeens.

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World class routing

Your system uses world class routing to direct an outgoing call. There are two types of routing:

■ Automatic Alternate Routing (AAR) is used for calls

within your company over your own private network.

■ Automatic Route Selec tion (ARS) is used for calls that go

outside your company over public networks. ARS is also used to route calls to remote company locations if you do not have a private network.

This section describes only ARS call routing. If you do not use ARS routing, this information does not apply to your system.

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Routing outgoing calls

World class routing

Understanding ARS analysis

With ARS, the switch routes outgoing calls based on the dialed digits and the calling pr iv ilege s of the ca ller. Your s ystem use s an ARS Digit Analysis Table to determine how to handle the dialed digits and uses class of restriction (COR) and facility restriction level (FRL) to determine the calling privileges.

Let’s look at a very simple ARS Digit Analysis Table. (Your system likely has more defined dialed strings than our example.)

ARS DIGIT ANALYSIS TABLE Location: all Percent Full: 6 Dialed Total Route Call Node ANI String Mn Mx Pattern Type Num Rq

1______________ 1 1 12 svcl ___ n 1______________ 11 11 30 fnpa ___ n 1______________ 12 23 17 intl ___ n 10xxx__________ 5 5 deny op ___ n 1800___________ 11 11 30 fnpa ___ n 2______________ 7 7 2 hnpa ___ n 3______________ 7 7 2 hnpa ___ n 4______________ 7 7 2 hnpa ___ n 5______________ 7 7 2 hnpa ___ n 6______________ 7 7 2 hnpa ___ n 7______________ 7 7 2 hnpa ___ n 8______________ 7 7 2 hnpa ___ n

911____________ 3 3 1 emer ___ n

976____________ 11 11 deny fnpa ___ n

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ARS Digit Analysis Table screen

This Digit Analysis Table is used for all locations in this system. The far-left c olumn of th e ARS Dig it Ana lysis Table lists the first digits in the dialed string. When a user makes an outgoing call, the system analyzes the digits, looks for a match in the table, and uses the information in the matching row to determ ine how to route the call.

DEFINITY System’s Little Instruction Book for basic administration

Routing outgoing calls

World class routing

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Let’s say a caller places a call to +1 303 233 1000. The switch matches the dialed digits with those in the first column of the table. In this example, the dialed string matches the ‘1’. Then the systems matches the le ngth of the en tire dialed string (11 digits) to the minimum and maximum length columns. In our example, the 11-digit call that started with 1 follows route pattern 30 as an fnpa (long distance) call.

Tip:

The first dialed digit for an external call is often an access code.

If ‘9’ is defined as the ARS access code, the switch dr ops this digit and analyzes the remaining digits with the ARS Analysis Table.

Managing calling privileges

Each time you set up a phone, you use the station sc reen to assi gn a COR. You can create different CORs for different groups of users. For example, you may want exec utives in yo ur company t o have different calling privileges than receptionists.

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When you set up a COR, you specify a facility restriction level (FRL) on th e class of restriction screen. The FRL determines the calling privileges of the us er . Facility res tricti on levels are ranked

from 0–7, where 7 has the highest level of privileges.

You also assign an FRL to each route pattern preference in the route pattern screen. When a user makes a call, the system checks the user’s COR. The call is allowed if the caller’s FRL is higher than or equ al to the route pattern pr eference’s FRL.

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Routing outgoing calls

Modifying call routing

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Displaying ARS analysis information

You’ll want to become familiar with how your system currently routes outgoing calls. To display the ARS Digit Analysis Table that controls how the system routes calls that begin with 1:

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1. Type

display ars analysis 1 and press RETURN.

The ARS Digit Analysis Table for dialed strings that begin with 1 appears. Note that the switch displays only as many dialed strings as can fit on one screen at a time.

To see all the dialed strings that are defined for your system, run an ARS Digit Analysis report:

1. Type

list ars analysis and press RETURN.

The ARS Digit Analysis Report appears. You may want to print this report to keep in your paper records.

Modifying call routing

If your system uses ARS Digit Analysis to analyze dialed strings and select the best route for a call, you must change the digit analysis table to modify call routing. For example, you’ll need to update this table to add new area codes or to restrict users from calling specific areas or countries.

Adding a new area code or prefix

A common task for system administrators is to configure their system to recognize new area codes or prefixes.

Tip:

If your local area code is changing or splitting, call the DEFINITY helpline and have them walk you through all the changes needed to have your system recognize the new area code.

DEFINITY System’s Little Instruction Book for basic administration

Routing outgoing calls

Modifying call routing

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When you want to add a n ew a re a c ode or prefix, you l ook up the settings fo r the old area code or prefix and enter the same information for the new one.

Let’s add a new area code. When the California area code, 415, splits and portions ch ange to 650, you’ll ne ed to add this new area code to your system.

Tip:

If you do not need to use 1 for area code calls, omit the 1 in steps 1, 3, and 5 in our example. Also, enter Total Max fields (instead of 11) in step 6.

To add this non-local area code:

in the Total Min and

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1. Type

list ars route-chosen 14152223333 and press

RETURN.

You can use any 7-digit number after 1 and the old area code (415). We used 222-3333.

The ARS Route Chosen Report screen appears.

Location: 1 Partitioned Group Number: 1

Dialed Total Route Call Node Location String Min Max Pat Type Number

141 11 11 30 fnpa all

ARS Route Chosen Report screen

ARS ROUTE CHOSEN REPORT

2. Write down the Total Min, Total Max, Route Pat, and Call Type values from this sc reen.

In this example, the Total Min is Route pattern is

30, and the Call Type is fnpa.

11, Total Max is 11,

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Routing outgoing calls

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Modifying call routing

3. Type change ars analysis 1650 and press RETURN. Enter 1 and the new area code (650). The ARS Digit

Analysis Table screen appears.

ARS DIGIT ANALYSIS TABLE Location: all Percent Full: 6 Dialed Total Route Call Node ANI String Mn Mx Pattern Type Num Rq

1______________ 11 11 30 fnpa ___ n

167____________ 11 11 30 fnpa ___ n 1650___________ 11 11 2 fnpa ___ n 1800___________ 11 11 30 fnpa ___ n 2______________ 7 7 2 hnpa ___ n 3______________ 7 7 2 hnpa ___ n 4______________ 7 7 2 hnpa ___ n 5______________ 7 7 2 hnpa ___ n 7______________ 7 7 2 hnpa ___ n 8______________ 7 7 2 hnpa ___ n 911____________ 3 3 1 emer ___ n 976____________ 11 11 deny hnpa ___ n

ARS Digit Analysis Table

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4. Use the arrow keys to move to a blank Dialed String field. If the dialed string is already defined in your system, the

cursor appears in the appropriate Dialed String field, where you can make changes.

5. Enter

1650 in the Dialed String field.

6. Enter the minimum and maximum values from step 2 in the Total Mn and Total Mx fields.

In our example, enter

11 in each field.

7. Enter the route pattern from step 2 in the Rte Pat field. In our example, enter

8. Enter

fnpa in the Call Type field.

30.

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Modifying call routing

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9. Enter the node number from step 2 in the Nd Num field. For our example, you would leave the node number blank.

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10. Press

ENTER to save your changes.

To add a new prefix, follow the same directions, except use a shorter dial string (such as where

222 is the old prefix) and a dial type of hnpa.

list ars route-chosen 2223333,

Using ARS to restrict outgoing calls

ARS allows you to block outgoi ng call s to sp ecifi c dial ed str ings. For example, administrators in the United States may want to restrict users from making calls to 900 and 976 pay-per-call numbers or calls to countries where they do not do business.

SECURITY ALERT:

To prevent toll fraud, deny calls to countries where you do not do business. The following countries are currently concerns for fraudulent calling.

country code country code

Colombia 57 Pakistan 92 Ivory Coast 225 Peru 51 Mali 23 Senegal 221 Nigeria 234 Yemen 967

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Routing outgoing calls

Overriding call restrictions

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To prevent callers from placing calls to Colombia (5 7):

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1. Type

change ars analysis 01157 and press RETURN.

You enter 011 (international access) and the country code (57). The ARS Digit Analysis Table screen appears.

2. Use the arrow keys to move to a blank Dialed String field on the right of the screen.

If the dialed string is already defined in your system, the cursor appears in the appropriate Dialed String field. Skip to step 5 to deny calls to this dialed string.

3. Enter

4. Enter

5. Enter

6. Enter

7. Press

01157 in the Dialed String field. 10 in the Total Mn and 23 in Total Mx fields. den (denied) in the Rte Pat field. intl in the Call Type field.

ENTER to save your changes.

Overriding call restrictions

You can use authorization codes to enable callers to override a

station’s calling privileges. For example, you can give a supervisor an authorization code so they can makes calls from a phone that is usually restricted for these calls. Since each authorization code has its own COR, the system uses the COR assigned to the authorization code (and FRL assigned to the COR) to override the privileges associated with the employee’s phone.

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Overriding call restrictions

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Note that authorization codes do not override route patterns that are denied. For example, if your ARS tables restrict users from placing calls to Colombia, a caller cannot override the restriction with an authorization code.

Tip:

Authorization codes are optional. To see if authorization codes are enabled on your system, use

customer-options

SECURITY ALERT:

You should make authorization codes as long as possible to increase the level of security. Set the length of authorization codes on the Feature-Related System Parameters screen.

Let’s create an authorization code 4395721with a COR of 2.

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display system-parameters

1. Type

change authorization-code 4395721 and press

RETURN.

The Authorization Code - COR Mapping screen appears.

2. In the AC field, type

3. In the COR field, enter

4. Press

Authorization Code - COR Mapping NOTE: 2 codes administered. Use ’list’ to display all codes.

AC COR AC COR AC COR AC COR AC COR AC COR 9260839 3 ________ __ ________ __ ________ __ ________ __ ________ __ 2754609 4 ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __

Authorization Code - COR Mapping screen

ENTER to save your changes.

4395721.

DEFINITY System’s Little Instruction Book for basic administration

Routing outgoing calls

ARS Partitioning

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ARS Partitioning

Most compan ies want all their users to be able to make the same calls and follow the same route patterns. However, you may find it helpful to provide special calling permissions or restrictions to a group of users or to particular phones.

NOTE:

If you used partitioning on a release prior to R7 and you want to continue to use partitioning, please read this section carefully. The process for setting up partitioning has changed significantly.

Tip:

Partitio ning is an optional feature. Use

system-parameters customer-options

is set to y and Time of Day Routing is set to n. If Time of Day Routing is y on System Parameters Customer Options, you specify the partition group number (PGN) on the Time of Day Routing Plan screen. Refer to DEFINITY ECS Administrator’s Guide for more information.

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display

to see if Partitioning

You can use ARS partitioning to change the call routing plan for up to 8 different user groups within a single DEFINITY ECS. You assign a partition group number (pgn) to each us er group and identify different call routing treatments for each pgn.

Setting up a partition group

Let’s say you allow your empl oyees to make local, l ong distance, and emergency calls. However, you have a lobby phone for visitors and you want to allow users t o make onl y local, toll-free, and emergency calls from this phone.

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Routing outgoing calls

ARS Partitioning

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T o restri ct the lobby phone, you modify the routing for a partiti on group to enable only specific calls, such as U.S.-based toll-free +1 800 calls, and then assign this partition group to the lobby phone.

To enable +1 800 calls for partition group 2:

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1. Type

list ars route-chosen 18002221000 and press

RETURN.

You can use any 7-digit number following the 1800 to create an example of the dialed string. The ARS Route Chosen Report for partition group 1 appears.

ARS ROUTE CHOSEN REPORT

Location : 1 Partitioned Group Number: 1

Dialed Total Route Call Node Location String Min Max Pattern Type Number

1800___________________ 11 11 p1___ fnpa _____ all

2. Record the route pattern for the selected dialed string. In our example, the route pattern for 1800 is p1. This

indicates that the sys tem uses the P artition Rou ting Table to determine which route pattern to use for each partition.

NOTE:

If there is a number (with no p) u nder Ro ute Pattern on t he Route Chosen Report, then all partitions use the same route pattern. You need to use the Partition Routing Table only if you want to use different route patterns for different partition groups.

3. Press CANCEL to return to the command prompt.

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ARS Partitioning

4. Type change partition-route-table index 1 and press

RETURN.

The Partition Route Table screen appears. In our example, partition group 1 can make 1800 calls and these calls use route pattern 30.

Partition Routing Table

Route Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6 PGN 7 PGN 8

----- ----- ----- ----- ----- ----- ----- ----- ----1 __30 __30 ____ ____ ____ ____ ____ ____ 2 ____ ____ ____ ____ ____ ____ ____ ____ 3 ____ ____ ____ ____ ____ ____ ____ ____ 4 ____ ____ ____ ____ ____ ____ ____ ____ 5 ____ ____ ____ ____ ____ ____ ____ ____ 6 ____ ____ ____ ____ ____ ____ ____ ____ 7 ____ ____ ____ ____ ____ ____ ____ ____

Routing Patterns

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5. In the PGN2 column that corresponds to Route Index 1, type

30 and press ENTER.

This tells t he system to use route pattern 30 for partition group 2 and allow partition group 2 members to make calls to 1800 numbers.

Assigning a phone to a partition group

To assign an extension to a partition group, you have to first assign the part it io n gr oup to a class of res tr ic ti on (COR) and then assign that COR to the extension.

To assign a class of restriction (COR) to partition group 2.

1. Type

list cor and press RETURN.

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Routing outgoing calls

ARS Partitioning

The Class of Restriction Information screen appears.

0 1 supervisor 2 telecommuting 3

Class of Restriction Information screen

2. Choose a COR that has not been used and press CANCEL.

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CLASS OF RESTRICTION INFORMATION

COR COR Description

In our example, select

3. Type

change cor 3 and press RETURN.

The Class of Restriction screen appears.

COR Description: lobby

Can Be Service Observed? n Calling Party Restriction: none Can Be A Service Observer? n Called Party Restriction: none

Priority Queuing? n Direct Agent Calling? n Restriction Override: none Facility Access Trunk Test? n Restricted Call List? n Can Change Coverage? n

Category For MFC ANI: 7 Send ANI for MFE? n_ Add/Remove Agent Skills? n MF ANI Prefix: ______ Automatic Charge Display? n Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n

COR Number: 3

FRL: 0 APLT? y

Time of Day Chart: _ Forced Entry of Account Codes? n

Access to MCT? y Fully Restricted Service? n

Class of Restriction screen

CLASS OF RESTRICTION

Can Be Picked Up By Directed Call Pickup? n

Can Use Directed Call Pickup? n

Group Controlled Restriction: inactive

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4. Type a name for this COR in the COR Description field.

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In our example, type

5. Enter

2 in the Partition Group Number field.

lobby.

Tip:

The Partition Group Number field appears only when Time of Day Routing is n on the System Parameters Customer Options screen. Otherwise, you specify the partition group number (PGN) on the Time of Day Routing Plan screen. For information on Time of Day Routing, refer to

DEFINITY ECS Administrator’s

Guide.

6. Press

ENTER to save your changes.

Now assign COR 3 to the lobby phone at extension 1234:

1. Type

change station 1234 and press RETURN.

The station screen for 1234 appears.

2. In the COR field, enter

3. Press

ENTER to save your changes.

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Enhancing system security

Assigning and changing users

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Enhancing system security

This section explains how to add and modify user logins. It also provides an introduction to phone system security issues. It describes possible security problems you should be aware of and gives you instructions for detecting these problems.

Tip:

If your or ga nization has not yet complete d the S ervi ce Ag reement Indemnity Enhancement Certification, we highly recommend that you call the Security Hotline at the World-class Customer Service Center (+1 800 643 23 53) and a sk how to b ecome certified . When you complete this certification and administer your DEFINITY

system according to Lucent’s fraud prevention requirements, Lucent will indemnify your organization for charges associated with toll fraud.

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Assigning and changing users

The system allows you to add or change user logins as needed. When you want to add or change a login, re member th e following DEFINITY system secu rity requir ements:

■ a login must be 3 to 6 alphanumeric characters in length

■ a password must be from 4 to 11 alphanumeric characters

in length and contain at least one non-alphabetic character

Note that to create or change logins for G3V3 and later releases, you must login as a superuser with administrative permissions.

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Assigning and changing users

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Assigning new logins and passwords

As you work as an administ rator, you may be fortunate enough to have help administering your switch or you may want to have an assistant make changes to the switch while you are out of the office. In these cases, you should set up a new user in the system

and limit what this i ndividual can do. As you ’ll s ee, adding logins is very easy.

Tip:

You increase system security when you choose the longest possible password with a mix of lowercase and uppercase numbers and letters.

The following example s hows y ou ho w to add a new login called angi3 with a password of b3stm0m.

To add this user and password, log in with a superuser ID and complete the following s teps:

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1. Type

add login angi3 and press RETURN.

Use the new login name as part of the add command. The Login Administration screen appears. The Login’s

Name field shows the name you typed in the add command; other fields cont ain defaul ts.

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Enhancing system security

Assigning and changing users

Password of Login Making Change:

Login’s Name: angi3 Login Type: customer Service Level: non-super-user Disable Following a Security Violation? y Access to INADS Port? n

Password Aging Cycle Length (Days):

LOGOFF NOTIFICATION Facility Test Call Notification? y Acknowledgment Required? y

Remote Access Notification? y Acknowledgment Required? y

2. Complete the following fields:

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■ Password of Login Making Change

This is your password.

■ Login’s Password

Assign an initial password for the new login. We’ll type in

b3stm0m as part of our example. The

password does not appear on the screen as you type.

■ Re-enter Login’s Password

3. Press

ENTER to save your changes.

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Enhancing system security

Assigning and changing users

Setting login permissions

Once you add the new user, you should review the user’s command permissions and modify them, if necessary.

To review command permissions for our new example login:

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1. Type

change permissions angi3 and press RETURN.

Use the new login name as part of the add command. The Command Permission Categories screen appe ar s.

COMMAND PERMISSION CATEGORIES

COMMON COMMANDS Display Admin. and Maint. Data? n System Measurements? n

ADMINISTRATION COMMANDS Administer Stations? n Administer Features? n Administer Trunks? n Administer Permissions? n Additional Restrictions? n

MAINTENANCE COMMANDS Maintain Stations? n Maintain Switch Circuit Packs? n Maintain Trunks? n Maintain Process Circuit Packs? n Maintain System? n

System Mgmt Data Transfer Only? n

Command Permission Categories screen

2. If you want the default permissions, press CANCEL.

3. If you want to change any permissions, enter user access or

4. Press

ENTER to save your changes.

n to restrict acces s for each permission type .

y to give the

DEFINITY System’s Little Instruction Book for basic administration

Enhancing system security

Assigning and changing users

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Changing passwords

You should change your passwords often.

Tip:

To force users to change passwords, set password aging in the Login Administration screen.

To change the password (b3stm0m) for angi3:

change password angi3

1. Type The Password Administration scre en appears.

2. Complete the following fields:

■ Password of Login Making Change

This is your password that you used to login to the session.

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and press RETURN.

■ Login Name

■ Login’s Password

■ Reenter Login’s Password

3. Press

ENTER to save your changes.

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Preventing toll fraud

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Changing logins

Occasionally you’l l need to c hange permiss ions for a u ser’s login. For example, you may want to change a login so that the user must change their password every 30 days (a good rule of thumb).

To change the password aging for our new login, angi3:

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1. Type

change login angi3 and press RETURN.

The Login Administration screen appears with the current information for angi3.

2. Type

3. Press

30 in the Password Aging Cycle Lengt h (Da ys) fi el d.

ENTER to save your changes.

Preventing toll fraud

An importa nt role for eve ry administrator is to manag e the security of their phone system. You need to make every effort to ensure that your phone s ystem is not ope n to toll fra ud. Toll fraud is the unauthorized use of teleph one feat ures a nd serv ices and the theft of long distance service. When toll fraud occurs, your company is responsible for charges.

For more information on system security and preventing toll fraud, we recommend you obtain the BCS Products Security Handbook and use it often, or call your Center of Excellence.

SECURITY ALERT:

When you suspect toll fraud, call the Security Hotline immediately (+1 800 643 2353) or contact your Lucent representative.

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Preventing toll fraud

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Top 11 tips to help prevent toll fraud

You can reduce your company’s risk of toll fraud by following a few important guidelines.

1. Protect system ad ministrati on from unauthorized access. Make sure all system administration and maintenance

logins are secure. Change your passwords frequently.

2. Deny unauthorized remote access. If you do not use remote access, disable all its related

features. If you use remote access, require barrier codes and set your authorization codes, if applicable, at the maximum length. Also, change these codes frequently.

3. Restri ct individua l ability to m ake internati onal calls. Set up class of restriction groups to allow only certain

people to call internatio nal numbe rs req uir ed for your business.

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4. Protect access to information stored in voice mail. Require passwords for access to voice mailboxes. Use

complicated passwords and change the passwords regularly.

5. Deny any transfer from a voice mail system to a dial tone. Place rest rictions on th e ports that allow access to and

from your voice mail system. Activate “secure transfer” features in voice mail systems.

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Preventing toll fraud

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6. Use system software to intelligently control call routing . Set up your system to control how each call is handled or

routed. If possible, use time-of -day ro uting t o limi t the us e of your system during off hours.

7. Place protection on systems that ask callers to dial digits.

Restrict certain users’ access to dial tone. Restrict the digit combinations dialed at prompts.

8. Monitor traffic and system activity for suspicious call patterns.

Use your traffic reports and call detail records to monitor call activity. Activate features that deny access to your system when unauthorized attempts are detected.

9. Provide physical security for telecommunications assets. Restrict unauthori zed access to equipment r ooms and wire

connection closets. Keep translation backups, system manuals, and reports in a safe place.

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10. Educate system users to recognize toll fraud activity and react appropriately.

Train your users how to protect themselves from inadvertent compromises to system security.

11. Monitor call traffic over vectors. Vector fraud is one of the most common types of tol l fra ud

because vectors route ca lls based on the class of restric tion (COR) assigned to the VDN. Refer to BCS Products Security Handbook or your Luce nt representa tive for more information.

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Enhancing system security

Using reports to detect problems

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Using reports to detect problems

Call Detail Recording

Call Detail Recording (CDR) collects detailed information about calls handled by your system. This CDR information can be sent directly to a printer or into call accounting software. You can use the printed CDR output or call accounting repo rts to monitor cal ls on your system and look for possible toll fraud problems.

Review your call accounting reports or CDR output each day to help detect possible toll fraud. When reviewing these records, look for:

■ unusual calling patterns

— numerous ca lls to the sa me number — calls outside of normal business hours — long calls

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■ calls to su spicious des tinations, in cluding inte rnational

calls not typical for your business

■ patterns of authorization code usage (same code used

simultaneously or high activity)

■ high numbers of “ineffective call attempts” indicating

attempts at entering invali d codes

■ undefined account codes

If you are unfamiliar with reading CDR printed output, you’ll want to refer to the description of CDR in the DEFINITY ECS

Administrator’s Guide.

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Using reports to detect problems

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If your organiza tion uses cal l accounting software to a nalyze your CDR output, you probably receive formatted reports that list the information you need to detect possible toll fraud. If you have questions about reading your call acco unting repor ts, refer to your call accounting software manuals.

Security Violations Notification

You can administer Security Violations Notification so that the system notifies y ou and pr ovides repor ts when users enter inval id information. You want to know about the following types of violations, which may indicate an attempt to breach your security:

■ login violations

■ remote access barrier code violations

■ authorization code violations

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■ station security code violations

For example, let’s have the system notify us at extension 8000 when someone tries to enter more than 3 invalid authorization codes within a 1-minute time span.

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Using reports to detect problems

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To set up Security Violations Notification for our example:

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1. Type

change system-parameters security and press

RETURN.

The Security-Related System Para meters scree n appears.

SECURITY-RELATED SYSTEM PARAMETERS

SECURITY VIOLATION NOTIFICATION PARAMETERS

SVN Login Violation Notification Enabled? n

SVN Remote Access Violation Notification Enabled? n

SVN Authorization Code Violation Notification Enabled? y Originating Extension: _____ Referral Destination: 8000 Authorization Code Threshold: 3_ Time Interval: 0:01 Announcement Extension: _____

Security-Related System Parameters screen

2. In the SVN Authorization Code Violation Notification Enabled field, type

y and press RETURN.

Additional fields now display on the screen.

3. In the Originating Extension field, type the extension you want the system to use to originate the call.

Use the extension of an unused non-dial station.

4. Enter

8000 in the Referral Destination field.

Use the extension you want the system to notify.

5. If the referral destination is on a different syst em or is a non-display phone, fill in the Announcement Extension field.

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Using reports to detect problems

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6. Enter 3 in the Authorization Code Threshold field. Enter the maximum number of invalid entry attempts you

want to allow.

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7. Enter

0:01 (1 minute) in the Time In terval field.

Use an hour:minute format for the amount of time you want the system to use for the monitor interval.

8. Press

ENTER to save your changes.

Viewing security reports

Your system generates two types of Security Violations reports:

■ Security V iol ations Det ail report — displays t he number of

successful and failed login attempts by login ID.

■ Security Violations Summary report — displays valid and

failed access attempts, as well as security violations for logins, authorization codes, barrier codes, and station security codes.

To display a Security Violations Detail report and see a list of login data:

1. Type

list measurements security-violations detail and

press

RETURN.

To display a Security Violations Summary report:

1. Type

list measurements security-violations summary

and press RETURN.

DEFINITY System’s Little Instruction Book for basic administration

Enhancing system security

Using reports to detect problems

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Printing security reports

You may want to keep a paper copy of a Security Violations report to monitor security trends for a specific time period.

T o prin t a Securi ty Violations Summary report to the slave printer associated with the administration terminal:

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1. Type

list measurements security-violations summary

and press RETURN.

To print a Security Violations Su mmary report to the system printer:

1. Type

list measurements security-violations summary

schedule

The system prompts whether you want to print the report immediately or schedule to print it later.

2. Enter the appropriate Print Interval and press the report.

Clearing security reports

Once you review the security measurement reports, you may want to clear the current measurements and reset the Counted Since field.

To clear measurements for security violations and reset the counter:

and press RETURN.

ENTER to send

1. Type

RETURN.

clear measurements security-violations and press

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Enhancing system security

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Using reports to detect problems

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AT&T Definity - Enterprise R 8-2 Little Instruction Book - for Basic Administra

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome

Why this new book?

We wrote this book for you!

What information is in this book?

How to use this book

Security concerns

Trademarks and service marks

Related books

Tell us what you think!

How to get this book on the web

How to order more copies

How to get help

Getting started

Overview of DEFINITY systems

Example DEFINITY system

Phone types

Accessing your system

Logging into the system

Setting the system time and date

Saving changes

Logging off the system

Planning the DEFINITY system

Understanding the dial plan

Displaying your dial plan

Modifying your dial plan

Adding extension ranges

Adding feature access codes

Changing feature access codes

Managing phones

Adding new phones

Gathering necessary information

Physically connecting the phone

Completing the station screens

Using station templates to add phones

Using an alias

Adding or changing feature buttons

Customizing your phone

Upgrading phones

Swapping phones

Removing phones

Managing features

Changing feature parameters

Setting up abbreviated dialing

Creating pickup groups

Setting up call forw arding

Creating coverage paths

Defining time-of-day coverage

Creating coverage answer groups

Defining coverage for calls redirected to external numbers

Defining telecommuting coverage

Setting up bridged call appearances

Routing outgoing calls

World class routing

Understanding ARS analysis

Managing calling privileges

Modifying call routing

Displaying ARS analysis information

Adding a new area code or prefix

Using ARS to restrict outgoing calls

Overriding call restrictions

ARS Partitioning

Setting up a partition group

Assigning a phone to a partition group

Enhancing system security

Assigning and changing users

Assigning new logins and passwords

Setting login permissions

Changing passwords

Preventing toll fraud

Changing logins

Top 11 tips to help prevent toll fraud

Using reports to detect problems

Call Detail Recording

Security Violations Notification