AT&T Definity - Enterprise R 8-2 CMS Software - Installation and Set-up

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CentreVu

Call Management System

Release 3 Version 8 Software Installation and Setup

585-210-941 Comcode 108502360 Issue 1 December 1999

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an

unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent T echnologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technolog ies Fraud Intervention

suspect that you are being victimized

If you technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1-800-643-2353.

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.

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and

DEFINITY

is a registered trademark of Minnesota Mining and Manufacturing.

are registered trademarks of Lucent Technologies.

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registered trademarks of SPARC In ternational, Inc.

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is a trademark of Exabyte Corporation.

is a registered trademark of Informix Software, Inc.

is a registered trademark of Maxell, Inc.

is a registered trademark of Novell, Inc.

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bearing Sun Microsystems, Inc.

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CentreVu

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Document No.585-210-941 Comcode 108502360 Issue 1, December 1999

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Acknowledgment

This document was developed by the Lucent Te chnologies Information Development Organization for Global Learning Solutions.

CMS Software Installation and Setup

The “CE” mark affixed to the equipment means that it conforms to the above Directives.

CentreVu®

CMS R3V8 Software Installation and Setup

iii

CentreVu

Call Management System R3V8

Software Installation and Setup

Table of Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1

Overview . . . . . . . . . . . . . . . . . . . . . P-1

Reasons for Reissue . . . . . . . . . . . . . . . . . P-1

Organization. . . . . . . . . . . . . . . . . . . . P-1

Conventions. . . . . . . . . . . . . . . . . . . . P-2

Related Documents . . . . . . . . . . . . . . . . . P-2

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Overview . . . . . . . . . . . . . . . . . . . . . 1-1

Supported Hardware Platforms . . . . . . . . . . . . . 1-1

Required and Optional Software . . . . . . . . . . . . . 1-1

Roles and Responsibilities . . . . . . . . . . . . . . . 1-3

CentreVu CMS Helplines. . . . . . . . . . . . . . . . 1-5

Customer Support for U.S. and Canada . . . . . . . . . 1-5

Customer and Technician Support Outside of U.S. and Canada . 1-5

Technician Support for U.S. and Canada . . . . . . . . . 1-5

International Support . . . . . . . . . . . . . . . 1-5

2 Installing Software and Setting Up CMS . . . . . . . . . . . . . . . . 2-1

Overview . . . . . . . . . . . . . . . . . . . . . 2-1

Summary of Procedures . . . . . . . . . . . . . . 2-1

Remote Terminal Access Tips . . . . . . . . . . . . 2-3

Prerequisites . . . . . . . . . . . . . . . . . . 2-3

Installing the Solaris Operating System . . . . . . . . . . 2-4

Overview . . . . . . . . . . . . . . . . . . . 2-4

Platform Considerations . . . . . . . . . . . . . . 2-4

Before You Begin. . . . . . . . . . . . . . . . . 2-5

Booting from the Solaris 7 Software 3/99 CD . . . . . . . 2-5

Identifying the System . . . . . . . . . . . . . . . 2-7

Setting the Date and Time . . . . . . . . . . . . . . 2-12

Selecting the Solaris 7 System Files . . . . . . . . . . 2-14

Partitioning the Hard Disks . . . . . . . . . . . . . 2-18

Installing the Selected Options . . . . . . . . . . . . 2-29

Assigning a Root Password . . . . . . . . . . . . . 2-31

Opening a Terminal Window . . . . . . . . . . . . . 2-32

Enabling Korn Shell and the Backspace Key. . . . . . . . 2-33

Displaying and Setting the EEPROM Parameters . . . . . . 2-33

Turning On the System Activity Recorder. . . . . . . . . 2-36

Installing the Sun Online VTS 3.1 . . . . . . . . . . . . . 2-38

Overview . . . . . . . . . . . . . . . . . . 2-38

Platform Considerations . . . . . . . . . . . . . 2-38

Prerequisites. . . . . . . . . . . . . . . . . 2-38

Procedure . . . . . . . . . . . . . . . . . . 2-38

Installing Link and Port Packages. . . . . . . . . . . . . 2-40

Installing the SunLink HSI/S Software . . . . . . . . . . 2-40

Overview . . . . . . . . . . . . . . . . . . 2-40

Platform Considerations. . . . . . . . . . . . . 2-40

Prerequisites. . . . . . . . . . . . . . . . . 2-40

Procedure . . . . . . . . . . . . . . . . . . 2-40

Installing the HSI/P Software . . . . . . . . . . . . . 2-42

Overview . . . . . . . . . . . . . . . . . . 2-42

Platform Considerations . . . . . . . . . . . . . 2-42

Prerequisites. . . . . . . . . . . . . . . . . 2-42

Procedure . . . . . . . . . . . . . . . . . . 2-43

Installing the SAI/P Adapter Drivers . . . . . . . . . . 2-45

Overview . . . . . . . . . . . . . . . . . . 2-45

Platform Considerations . . . . . . . . . . . . . 2-45

Prerequisites. . . . . . . . . . . . . . . . . 2-45

Procedure . . . . . . . . . . . . . . . . . . 2-45

Installing the Aurora Port Drivers . . . . . . . . . . . 2-47

Overview . . . . . . . . . . . . . . . . . . 2-47

Platform Considerations. . . . . . . . . . . . . 2-47

Prerequisites. . . . . . . . . . . . . . . . . 2-47

Procedure . . . . . . . . . . . . . . . . . . 2-47

Installing the Bay Networks Annex NTS Drivers . . . . . . 2-51

Overview . . . . . . . . . . . . . . . . . . 2-51

Platform Considerations. . . . . . . . . . . . . 2-51

Prerequisites. . . . . . . . . . . . . . . . . 2-51

Procedure . . . . . . . . . . . . . . . . . . 2-51

Setting Up the NTS Start-Up Files . . . . . . . . . . . 2-56

Installing the Solstice for Server Connect X.25 Package . . . . 2-57

Overview . . . . . . . . . . . . . . . . . . 2-57

Platform Considerations. . . . . . . . . . . . . 2-57

Prerequisites. . . . . . . . . . . . . . . . . 2-57

Retrieving System Information . . . . . . . . . . . 2-58

Installing the Solstice for Server Connect X.25 Dri vers . . . 2-58

Setting Up the X.25 License . . . . . . . . . . . . 2-63

CentreVu®

CMS R3V8 Software Installation and Setup

Installing INFORMIX . . . . . . . . . . . . . . . . . 2-67

Overview . . . . . . . . . . . . . . . . . . . 2-67

Platform Considerations . . . . . . . . . . . . . . 2-67

Prerequisites . . . . . . . . . . . . . . . . . . 2-67

Setting Up the INFORMIX Environment . . . . . . . . . 2-68

Installing the INFORMIX SQL 7.20 Package (Optional) . . . . 2-68

Installing the INFORMIX SE 7.22 Package (Required) . . . . . 2-71

Installing the INFORMIX Runtime ESQL 9.14 Package (Required) . 2-73

Installing the INFORMIX ILS 2.11 Package (Required) . . . . . 2-76

Installing DiskSuite . . . . . . . . . . . . . . . . . 2-84

Installing the Solstice DiskSuite Software . . . . . . . . 2-84

Overview . . . . . . . . . . . . . . . . . . 2-84

Platform Considerations. . . . . . . . . . . . . 2-84

Prerequisites. . . . . . . . . . . . . . . . . 2-84

Procedure . . . . . . . . . . . . . . . . . . 2-84

Installing the Sun Solaris Patches . . . . . . . . . . . 2-86

Overview . . . . . . . . . . . . . . . . . . 2-86

Platform Considerations . . . . . . . . . . . . . 2-86

Prerequisites. . . . . . . . . . . . . . . . . 2-86

Procedure . . . . . . . . . . . . . . . . . . 2-86

Changing Directory Permissions . . . . . . . . . . . 2-87

Setting Up Solstice DiskSuite. . . . . . . . . . . . . 2-88

Overview . . . . . . . . . . . . . . . . . . 2-88

Platform Considerations. . . . . . . . . . . . . 2-88

Prerequisites. . . . . . . . . . . . . . . . . 2-88

Configuring DiskSuite on an unmirrored system . . . . . 2-88

Configuring DiskSuite on a mirrored system . . . . . . 2-93

Checking for Disk Recognition Errors . . . . . . . . 2-95

CentreVu®

CMS R3V8 Software Installation and Setup

Installing CMS Packages. . . . . . . . . . . . . . . . 2-103

Installing the CMS Supplemental Services Software . . . . . 2-103

Overview . . . . . . . . . . . . . . . . . . 2-103

Platform Considerations. . . . . . . . . . . . . 2-103

Prerequisites. . . . . . . . . . . . . . . . . 2-103

Procedure . . . . . . . . . . . . . . . . . . 2-103

Installing the CMS Software . . . . . . . . . . . . . 2-105

Overview . . . . . . . . . . . . . . . . . . 2-105

Platform Considerations. . . . . . . . . . . . . 2-105

Prerequisites. . . . . . . . . . . . . . . . . 2-105

Procedure . . . . . . . . . . . . . . . . . . 2-105

Installing the CMS Patches . . . . . . . . . . . . . 2-108

Overview . . . . . . . . . . . . . . . . . . 2-108

Platform Considerations . . . . . . . . . . . . . 2-109

Prerequisites. . . . . . . . . . . . . . . . . 2-109

Procedure . . . . . . . . . . . . . . . . . . 2-109

Installing the Open Database Connectivity Software . . . . . . 2-111

Overview . . . . . . . . . . . . . . . . . . 2-111

Platform Considerations. . . . . . . . . . . . . 2-111

Prerequisites. . . . . . . . . . . . . . . . . 2-111

Procedure . . . . . . . . . . . . . . . . . . 2-111

Installing Visual Vectors Server Software . . . . . . . . . . 2-115

Overview . . . . . . . . . . . . . . . . . . 2-115

Platform Considerations . . . . . . . . . . . . . 2-115

Prerequisites. . . . . . . . . . . . . . . . . 2-115

Procedure . . . . . . . . . . . . . . . . . . 2-115

Starting Visual Vectors Server Software . . . . . . . . . 2-116

Setting Up CMS. . . . . . . . . . . . . . . . . . . 2-117

Overview . . . . . . . . . . . . . . . . . . . 2-117

Platform Considerations . . . . . . . . . . . . . . 2-117

Conventions . . . . . . . . . . . . . . . . . . 2-117

Prerequisites . . . . . . . . . . . . . . . . . . 2-117

Setting Authorizations . . . . . . . . . . . . . . . 2-118

Overview . . . . . . . . . . . . . . . . . . 2-118

Procedure . . . . . . . . . . . . . . . . . . 2-119

Setting Up Data Storage Parameters . . . . . . . . . . 2-124

Overview . . . . . . . . . . . . . . . . . . 2-124

Procedure . . . . . . . . . . . . . . . . . . 2-124

Setting Up a LAN for Switch Connections . . . . . . . . 2-127

Overview . . . . . . . . . . . . . . . . . . 2-127

Prerequisites. . . . . . . . . . . . . . . . . 2-127

Sample Configurations . . . . . . . . . . . . . 2-128

Remote Switch Network . . . . . . . . . . . . . 2-130

High Availability Configuration . . . . . . . . . . . 2-131

Procedures . . . . . . . . . . . . . . . . . 2-131

Setting Up the CMS Application . . . . . . . . . . . . 2-134

Overview . . . . . . . . . . . . . . . . . . 2-134

Prerequisites. . . . . . . . . . . . . . . . . 2-134

Setup Methods . . . . . . . . . . . . . . . . 2-135

CentreVu®

CMS R3V8 Software Installation and Setup

Installing Feature Packages. . . . . . . . . . . . . . . 2-157

Installing the Forecasting Package . . . . . . . . . . . 2-157

Overview . . . . . . . . . . . . . . . . . . 2-157

Prerequisites. . . . . . . . . . . . . . . . . 2-157

Procedure . . . . . . . . . . . . . . . . . . 2-157

Installing the External Call History Package . . . . . . . . 2-161

Overview . . . . . . . . . . . . . . . . . . 2-161

Prerequisites. . . . . . . . . . . . . . . . . 2-161

Procedure . . . . . . . . . . . . . . . . . . 2-162

Setting Up the Remote Console . . . . . . . . . . . . . 2-167

Overview . . . . . . . . . . . . . . . . . . . 2-167

Platform Considerations . . . . . . . . . . . . . . 2-167

Administering the Remote Console Port . . . . . . . . . 2-167

Using the Remote Console Port . . . . . . . . . . . . 2-168

Setting Up the NTS . . . . . . . . . . . . . . . . . 2-171

Overview . . . . . . . . . . . . . . . . . . . 2-171

Platform Considerations . . . . . . . . . . . . . . 2-171

Prerequisites . . . . . . . . . . . . . . . . . . 2-172

Procedure . . . . . . . . . . . . . . . . . . . 2-172

Creating an Alternate Boot Device . . . . . . . . . . . . 2-179

Performing a CMSADM Backup . . . . . . . . . . . . . 2-181

Overview . . . . . . . . . . . . . . . . . . . 2-181

Platform Considerations . . . . . . . . . . . . . . 2-182

Prerequisites . . . . . . . . . . . . . . . . . . 2-182

Procedure . . . . . . . . . . . . . . . . . . . 2-183

3 Turning the System Over to the Customer . . . . . . . . . . . . . . . 3-1

Overview . . . . . . . . . . . . . . . . . . . . . 3-1

Verifying the System Date and Time . . . . . . . . . . . . 3-2

Overview . . . . . . . . . . . . . . . . . . . 3-2

Checking the Solaris System Date and Time. . . . . . . . 3-2

Setting the System Date and Time . . . . . . . . . . . 3-2

Setting the System Country and Time Zones . . . . . . . 3-4

Testing the Connection to the TSC or COE. . . . . . . . . . 3-5

Overview . . . . . . . . . . . . . . . . . . . 3-5

Testing the Remote Access Port. . . . . . . . . . . . 3-5

Redirecting the Console to the Remote Console . . . . . 3-6

Redirecting the Console Back to the Local Console . . . . 3-8

Testing the ACD Link . . . . . . . . . . . . . . . . . 3-9

Overview . . . . . . . . . . . . . . . . . . . 3-9

Prerequisites . . . . . . . . . . . . . . . . . . 3-9

Procedure . . . . . . . . . . . . . . . . . . . 3-9

Testing the CMS Software . . . . . . . . . . . . . . . 3-10

Overview . . . . . . . . . . . . . . . . . . . 3-10

Prerequisites . . . . . . . . . . . . . . . . . . 3-10

Procedure . . . . . . . . . . . . . . . . . . . 3-10

CentreVu®

CMS R3V8 Software Installation and Setup

vii

Assigning Customer Passwords . . . . . . . . . . . . . 3-14

Overview . . . . . . . . . . . . . . . . . . . 3-14

Procedure . . . . . . . . . . . . . . . . . . . 3-14

Turning the System Over to the Customer . . . . . . . . . . 3-15

Overview . . . . . . . . . . . . . . . . . . . 3-15

Procedure . . . . . . . . . . . . . . . . . . . 3-15

4 Maintaining the CMS Software . . . . . . . . . . . . . . . . . . . . 4-1

Overview . . . . . . . . . . . . . . . . . . . . . 4-1

Remote Terminal Tip. . . . . . . . . . . . . . . . 4-1

Backing Up the CMS System . . . . . . . . . . . . . . 4-2

Overview . . . . . . . . . . . . . . . . . . . 4-2

Performing a CMSADM Backup . . . . . . . . . . . . . 4-3

Overview . . . . . . . . . . . . . . . . . . . 4-3

Platform Considerations . . . . . . . . . . . . . . 4-4

Prerequisites . . . . . . . . . . . . . . . . . . 4-4

Procedure . . . . . . . . . . . . . . . . . . . 4-5

Checking the Contents of the CMSADM Backup Tape. . . . . 4-9

Procedure . . . . . . . . . . . . . . . . . . 4-9

Doing CMS Maintenance Backups . . . . . . . . . . . 4-10

Adding the Informix SQL Package . . . . . . . . . . . . 4-11

Procedure . . . . . . . . . . . . . . . . . . . 4-11

5 Solving Installation-Related Problems . . . . . . . . . . . . . . . . . 5-1

Overview . . . . . . . . . . . . . . . . . . . . . 5-1

Troubleshooting a Solstice DiskSuite Software Ins tallation . . . . 5-2

Identifying Problems . . . . . . . . . . . . . . . 5-2

Problems with CMS Administration Scripts. . . . . . . 5-3

Disk I/O Problems . . . . . . . . . . . . . . . 5-3

State Database Problems. . . . . . . . . . . . . 5-3

Metadevice Problems . . . . . . . . . . . . . . 5-4

Problems with the /cms File System . . . . . . . . . 5-5

Common Error Messages . . . . . . . . . . . . . . 5-7

Listing Pkgchk Errors. . . . . . . . . . . . . . . . . 5-10

Solving X.25 License Installation Problems . . . . . . . . . 5-11

Finding a Misplaced X.25 Password . . . . . . . . . . . . 5-12

Checking Installed Solaris Patches . . . . . . . . . . . . 5-12

Recognizing New Hardware Devices. . . . . . . . . . . . 5-13

Glossary . . . . . . . . . . . . . . . . . . . . . . . . GL-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . IN-1

CentreVu®

CMS R3V8 Software Installation and Setup

viii

Preface

Overview P-1

CentreVu®

CMS R3V8 Software Installation and Setup

Preface

Overview 0

This document is written for technicians and Lucent Technologies call center customers who install and maintain Release 3, Version 8 of the Call Management System (CMS) using the

Solaris* 7

operating system.

Reasons for Reissue 0

This is the first is s u e o f th is d oc u m e n t .

Organization 0

This document includes the following chapters:

●

Chapter 1 — Introduction

CentreVu

Provides an overview of the supported CMS software, supported hardware platforms and required software.

●

Chapter 2 — Installing Software and Setti ng Up CMS

Outlines the software installation and setup procedures. These procedures are used by technicians at customer sit es and personnel at the factory.

●

Chapter 3 — Turning the System Over to the Customer

Provides the procedures that a technician performs before system cutover and a worksheet that the technician fi lls out for the customer.

●

Chapter 4— Maintaining the CMS Software

Discusses file system backups and other maintenance procedures.

●

Chapter 5— Solving Installation-Related Problems

Discusses how to fix various software installation problems.

Solaris

is a registered trademark of Sun Microsystems, Inc.

Preface

Conventions P-2

CentreVu®

CMS R3V8 Software Installation and Setup

Conventions 0

The following conventions are used in this document:

●

Unless specified otherwise, al l information and procedures in this document apply to the 5 computer, the

Enterprise

●

The term “CMS” in this document always implies “

●

Commands you enter from the console are shown in courier

Sun Enterprise

3500 computer.

Sun SPARCserver

3000 computer and the

font.

●

Screens are shown to represent responses from the system. Because of display constraints in this document, some screen representations are not identical to the screens on your system.

●

Italic

●

Automatic Call Distribution (ACD) is a feature on the

text in screen displays represents variable information.

switch. The ACD feature is used to route in coming call s to groups of agents. When this document refers to “connecting to an ACD,” it refers to connecting to a switch that has ACD capabiliti es.

computers, the

Sun

CentreVu

DEFINITY

Sun

CMS.”

Ultra

Introduction

Overview 1-1

CentreVu®

CMS R3V8 Software Installation and Setup

Introduction 1

Overview 1

CentreVu

Call Management System (CMS) is a softwar e application of fered in association with the Automatic Call Distri bution (ACD) feature of Lucent Technologies

DEFINITY

switches. The CMS application provides monitoring and recording of ACD calls and agents handli ng these calls, and the use of Vector Directory Numbers (VDNs) for these calls to measure Call Center performance.

Supported Hardware Platforms 1

CMS is supported on the following platforms:

●

Sun

SPARCserver

Sun

SPARCserver 10 computer

Sun

SPARCserver 20 computer

Sun Ultra Sun Enterprise§ Sun Enterprise

‡

5 computer

†

5 computer

3000 computer

3500 computer

Required and Optional Software 1

CMS requires the following software packages (optional packages are noted):

●

Sun Solaris¶

●

Sun Validation Test Suite (VTS) 3.1

●

High-Speed Serial Interface/Sbus (HSI/S) (optional, required for SPARCserver or Enterprise systems that have an HSI/S card)

●

High-Speed Serial Interface/PCI (HSI/P) (optional, required for Ultra 5 systems that have an HSI/P card)

●

Serial Asynchronous Interface/PCI (SAI/ P) drivers (optional, r equired for

Sun

Ultra 5 systems that have an SAI/P card)

●

Aurora Ports Card drivers (optional,

Sun

is a registered trademark of Sun Microsystems, Inc.

†SPARCserver is a trademark of SPARC International, Inc. ‡

Ultra

is a trademark of Sun Microsystems, Inc.

Enterprise

Solaris

is a trademark of Sun Microsystems, Inc.

is a registered trademark of Sun Microsystems, Inc.

7 operating system (Hardware: 3/99 version)

SPARCserver

only)

Sun

Introduction

Required and Optional Software 1-2

●

Bay Networks Annex R10.0B (optional, required for systems using

Network Terminal Server

●

Solstice†

CentreVu®

CMS R3V8 Software Installation and Setup

[NTS])

for Server Connect X.25 Version 9.1 drivers (optional,

required for systems using an X.25 link to a switch)

●

INFORMIX

‡

— Structured Query Languag e (SQL ) 7.20 (optional) — Standard Engine (SE) 7.22 — Runtime Enhanced SQL (ESQL) 9.14 — International Language Supplement (ILS) 2.11

●

Solstice DiskSuite

4.2 (contained on the Solaris Easy Access

Server 2.0 CD)

●

Sun Solaris

●

CMS Supplemental Services

●

CMS software

●

CMS patches

●

CMS Open Database Connectivity (ODBC) (optional)

●

Visual Vectors Server software

patches

Network Terminal Server

Solstice

†

INFORMIX

‡

Solstice DiskSuite

is a trademark of Sun Microsystems, Inc.

is a registered trademark of Informix Software, Inc.

is a trademark of Sun Microsystems, Inc.

Introduction

Roles and Responsibilities 1-3

CentreVu®

CMS R3V8 Software Installation and Setup

Roles and Responsibilities 1

This document is written for:

●

Lucent Technologies on-site technicians

●

Lucent Technologies Technical Service Center (TSC) personnel

●

Lucent Technologies factory personnel

●

CMS customer administrators.

The following table lists the major software installation tasks, who is responsible for performing each ta sk, and the chapter where the task is described.

Task

On-Site

Tech

TSC Factory Customer

Chapter 2 — Installing Software and Setting Up CMS

“Installing the Solaris Operating System” on page 2-4 XXX “Installing the Sun Online VTS 3.1” on page 2-38 “Installing Link and Port Packages” on page 2-40

“Installing INFORMIX” on page 2-67 “Installing DiskSuite” on page 2-84

“Installing CMS Packages” on page 2-103 “Installing the Open Database Connecti vity Software” on

XXX XXX

X X X X (limited)

page 2-111 “Installing Visual Vectors Server Software” on page 2-

XXX

115 “Setting Up CMS” on page 2-117 “Installing Feature Packages” on page 2-157

XXX

“Setting Up the Remote Console” on page 2-167 “Setting Up the NTS” on page 2-171

XX XX

“Performing a CMSADM Backup” on page 2-181

Chapter 3 — T urning the System Over to the Customer

Verifying the system date and time X Testing the connection to the TSC X

Introduction

Roles and Responsibilities 1-4

CentreVu®

CMS R3V8 Software Installation and Setup

Task

On-Site

Tech

TSC Factory Customer

Testing the ACD link X Testing the CMS software X Assigning customer passwords X Turning the syst em over to the customer X

Chapter 4 — Maintaining the CMS Software

Backing up the system X X Restoring the system X X X Removing

INFORMIX

to add SQL X X

Chapter 5 — Solving Installation-Related Problems

Solving installation-related problems X X

Introduction

CentreVu CMS Helplines 1-5

CentreVu®

CMS R3V8 Software Installation and Setup

CentreVu

CMS Helplines 1

Customer Support for U.S. and Canada

Customer and Techn ician Support Outside

If an installation problem arises that requires assistance, customers or Lucent Technologies technicians may call the numbers shown below.

1-800-242-2121

By calling this number , the custo mer reports the problem and generates a trouble ticket so that the problem can be worked by the services

organization. The customer is prompted to identify the type of problem (ACD,

hardware, or organization.

For customer and technician support outside of the U.S. and Canada, contact your Lucent Technologies representative or distributor for more information.

CentreVu

CMS) and is connected to the appropriate servi ce

of U.S. and Canada

Techn ician Support for U.S. and Canada

International Support

1-800-248-1234

Lucent Technologies technicians can receive help during installations by using this number .

For international support, contact your Lucent Technologies representative or distributor for more information.

Introduction

CentreVu CMS Helplines 1-6

CentreVu®

CMS R3V8 Software Installation and Setup

Installing Software and Setting Up CMS

Overview 2-1

CentreVu®

CMS R3V8 Software Installation and Setup

Installing Software and Setting Up CMS 2

Overview 2

Summary of Procedures

This chapter contains the procedures used to install and set up the

CentreVu

Call Management System (CMS) software, and other required and optional software. If the software has already been installed at the factory, the only procedures required at the customer site include:

●

“Setting Up CMS” on Page 2-117

●

“Installing Feature Packages” on Page 2-157

●

“Performing a CMSADM Backup” on Page 2-181

If the CMS software was not installed at the factor y, use the procedures in this chapter to bring the CMS computer up to factory standards after a system reconfiguration or repair. See

Maintenance and Troubleshooting

†

Enterprise

3500 Computer Maintenance and Troubleshooting

CentreVu® CMS R3V8 Hardware

(585-210-919) or

CentreVu® CMS Sun*

(585-215-875) for more information about field repairs.

The following table lists each of the factory software installation procedures for R3V8, including the computer models f or which it appl ies ( E3000, E3500,

Ultra

‡

SPARCserver

) and if it is required or optional. All procedures must

be performed in the sequence presented below.

Installing the Installing the Installing the

Sun Solaris Sun SunLink

Version 3.0 drivers

Procedure

Computer

Platform

7 operating system (3/99 version) All Required

Online Validation Test Suite (VTS) 3.1 All Required

High-Speed Serial Interface/Sbus (HSI/S)

E3000 E3500

Required/

Optional

SPARCserver

Installing the High-Speed Serial Interface/PCI Bus (HSI/P) Adapter

Ultra 5 Optional

2.0 drivers Installing the Serial As ynchronous I nterfac e/PCI Bus ( SAI/P) Adapt er

Ultra 5 Optional

1.0 drivers Installing the Aurora ports card drivers SPARCserver Optional

Sun

is a registered trademark of Sun Microsystems, Inc.

†

Enterprise Ultra

‡

SPARCserver

is a trademark of Sun Microsystems, Inc.

is a registered trademark of SPARC International, Inc.

Installing Software and Setting Up CMS

Overview 2-2

CentreVu®

CMS R3V8 Software Installation and Setup

Procedure

Computer

Platform

Required/

Optional

Installing the Bay Networks Annex R10.0B drivers All Optional Installing the Installing the

Solstice† INFORMIX

- Structured Query Language (SQL) Version 7.20

- Standard Engine (SE) Version 7.22

- Runtime Enhanced SQL (ESQL) Version 9.14

- International Language Supplement (I LS) Version 2.11 Installing the Installing the Setting up

Solstice Sun Solaris

Solstice

for Server Connect X.25 package All Optional

‡

software:

All All All All

Optional Required Required Required

DiskSuite 4.2 software All Required

patches All Required

DiskSuite All Required Installing the CMS Supplemental Services software All Required Installing the CMS software All Required Installing the CMS patches All As needed Installing the Open Database Connectivity (ODBC) software All Optional Setting up the CMS software All Required Installing feature packages All Required Setting up the remote console All Required Setting up the NTS All Optional Backing up the system All Required

SunLink

Solstice

†

Informix

‡

is a registered trademark of Sun Microsystems, Inc.

is a trademark of Sun Microsystems, Inc.

is a registered trademark of Informix Software, Inc.

Installing Software and Setting Up CMS

Overview 2-3

●

Remote T erminal

When executing commands that take a long time t o complete, (such

CentreVu®

CMS R3V8 Software Installation and Setup

as cpio and /olds commands), use the nohup command to

Access Tips

ensure that the command will complete without interruption in case the data line disconnects. An example using the nohup command is shown below:

nohup cpio -icmudf -C 10240 -I /dev/rmt/0c “/cms” | tee

●

When system reboots are required, verify that your terminal type is set correctly after the reboot.

●

Prerequisites 2

Before beginning these procedures, ver ify that all hardware components of the system, including port cards, external disk drives, and tape drives, are correctl y installed. Otherwise, the system hardware will not be recognized during the software installation procedures.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-4

CentreVu®

CMS R3V8 Software Installation and Setup

Installing the

Solaris

Overview 2

Operating System B

The

Solaris

that guides you step by step through installing the also has on-line help to answer your questions.

If the CMS computer you are installing requires disk mirroring, you must use information from this section and the

Mirrored Systems

Procedures required to in stall the computer include:

●

Booting from the

●

Identifying the system (Page 2-7)

●

Setting the date and time (Page 2-12)

●

Selecting the

●

Partitioning the hard disks (Page 2-18)

●

Installing the selected options (Page 2-29)

●

Assigning a root password (Page 2-31)

●

Enabling Korn shell and the backspace key (Page 2-33)

●

Setting EEPROM parameters for the A and B ports (Page 2-33)

●

Turning on the system activity recorder (Page 2-36)

●

Changing directory permissions (Page 2-87)

●

Installing the Sun Online Validation Test Suite (Page 2-38)

installation program is a menu-driven, interactive program

Solaris

NOTE:

software. It

CentreVu® CMS Disk-

R3V8

(585-210-940) document.

Solaris

7 Software (3/99) CD (Page 2-5)

7 system files (Page 2-14)

7 operating system on the CMS

Platform Considerations

●

All platforms.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-5

CentreVu®

CMS R3V8 Software Installation and Setup

Before You Begin

Booting fr om the

Solaris

Software 3/99 CD

Before you begin the Installation procedures described in this chapter, perform the following tasks:

●

Obtain the

●

Identify the host name of the system, which is designat ed by the

Solaris

7 Software 3/99 CD

Lucent Technologies’ Technical Service Center [TSC])

●

Identify the system’s Internet Protocol (IP) address (thi s may be the factory default or an address in a customer’s network)

●

Identify the number and size of disk drives on the system

●

Verify that all power cords are fully-connected to all hardware devices (such as disk drives and tape drives), and that power is applied to all hardware devices.

This section describes how to boot the system from the

Software

To perform this operation using a remote terminal, see

CD using the local console.

R3V8 Hardware Maintenance and Troubleshooting

Solaris

CentreVu® CMS

(585-210-919) or

CentreVu® CMS Sun® Enterprise™ 3500 Computer Maintenance and

Troubleshooting

(585-215-875).

NOTE:

The screens in this section are representative of a typical installation. Not all screens will match your installation. When possible, the recommended selections are shown with boxes highlighting the selection.

1. Apply power to all of the external devices, such as disk drives and tape drives.

2. Turn on the system. Depending on the model, it can take several minutes for the system to boot up.

3. As the c onsole s hows t hat t he system is boot ing up, pr ess the Stop and A keys simultaneously. The system responds:

4. Load the

Solaris

7 Software 3/99 CD into the CD-ROM drive.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-6

CentreVu®

CMS R3V8 Software Installation and Setup

5. Boot the system from the CD by entering the following:

boot cdrom

The CD boot process varies between platforms, and requires approximately 2 to 10 minutes to complete.

The Select Language and Locale screen appears:

6. Choose the Language and Locale se lections that are appropri ate for your location and then click Continue.

7. The

Solaris

Installation Program screen appears:

8. Select Conti nue.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-7

CentreVu®

CMS R3V8 Software Installation and Setup

Identifying the System

The Identify This System screen appears:

1. Select Continue.

The Host Name screen appears:

2. Select the Host name box and enter the host name for the system.

The host name for a specific system is designated by TSC

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-8

CentreVu®

CMS R3V8 Software Installation and Setup

Provisioning personnel. Host names are case-sensitive and cannot start with a number. When finished, select Continue.

The Network Connectivity screen appears:

3. Select Yes, and then select Continue.

NOTE:

If the system is equipped with more than one network interface, the Primary Network Interface screen appear s (otherwise, the IP Address screen appears):

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-9

CentreVu®

CMS R3V8 Software Installation and Setup

4. If the Prima ry Network Interface screen appears, select “hme0” for

Enterprise

SP ARCserver

3000,

Enterprise

3500, or

Ultra

5 computer , or “le0” for

computer, and then select Continue.

The IP Address screen appears:

5. Select the IP address box and enter the IP address. IP

address 192.168.2.1 is the factory default. You should enter the factory default address unless there is an act ual network addr ess for this site. Select Continue when finished.

The Confirm Information screen appears:

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-10

CentreVu®

CMS R3V8 Software Installation and Setup

6. Select Continue if the displayed information is correct. If you select Change, the program returns to the Host Name screen.

The Name Service screen appears:

7. Select None, and then select Continue. The Confirm Information screen appears:

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-11

CentreVu®

CMS R3V8 Software Installation and Setup

8. Select Continue if the displayed information is correct. If you select

Change, the program returns to the Name Service screen. The Subnets screen appears

9. If this CMS computer is using LAN connectivity to the switch and is

part of a subnet on the customer’s network, you may need to select Yes to administer a subnet mask. If you select Yes, continue with Steps 10

and 11.

If you select No, continue with Setting the Date and Time.

10. After sel ecting Yes (if the system is part of a subnet), the Netmask screen appears

11. Enter th e desi red subnet mask. Th e defau lt of 255.255.255.0 is recommended. Select Continue.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-12

CentreVu®

CMS R3V8 Software Installation and Setup

Setting the Date and Time

The Time Zone screen appears:

1. Select Geographic region, and then select Set. The Geographic Region screen appears:

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-13

CentreVu®

CMS R3V8 Software Installation and Setup

2. Select the region and time zone where this system is located, and

then select Continue. The Date and Time screen appears:

3. Select Continue to accept the displayed date and time, or if

necessary, enter t he corr ect date a nd t ime. When all the infor mati on is correct, select Continue.

The Confirm Information screen appears:

4. If the dis played information is correct, select Continue. If you select

Change, the program returns to the Subnets screen. The system date and time are now set. After a few minutes, the

program continues with the selection of

Solaris

7 system files.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-14

CentreVu®

CMS R3V8 Software Installation and Setup

Selecting the

Solaris

7 System

Files

If the system currently has an ear lier versi on of Solar i s instal led, the first minutes (if this screen is not displaye d, go to Step 2):

1. Select Initial.

Solaris

Interactive Installation screen appears after a few

The second

Solaris

Interactive Installation screen appears:

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-15

CentreVu®

CMS R3V8 Software Installation and Setup

2. Select Continue.

The Allocate Client Services screen appears:

3. Select Continue.

The Select Languages screen appears. Select the languages you want to see displayed in the user interface. English is automatically installed by default.

4. When you have completed choosi ng your language select ions, cli ck

Continue.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-16

CentreVu®

CMS R3V8 Software Installation and Setup

The Select Software screen appears:

&OXVWHU,FRQ

5. Select End User System Support. Check to make sure that the

NOT

Solaris 64 Bit Support box is

(

NOT

Customize

NOTE

Continue).

selected, and then select

If you select Continue instead of Customize, the Disks screen (shown on Page 2-18

) appears, which is incorrect. If this

happens, select Go Back from the Disks screen.

The Customize Software screen appears:

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-17

CentreVu®

CMS R3V8 Software Installation and Setup

6. Select the packages listed below. Start at the top of the list and

make the package selections in the order shown below. When necessary, click on the triangular icons to expand and collapse package clusters. Do not exclude any packages that are already selected.

●

Basic Networking

●

On-Line Manual Pages

●

open the cluster for Open Windows Version 3 (not Open Windows Version 64) and select:

— X Windows system online user man pages

●

Point-to-Point Protocol (not Point-to-Point Protocol 64)

●

open the cluster for Programming tools and libraries and se lect:

— CCS tools bundled with SunOS — Solaris bundled tools

●

System Accounting

●

Terminal Informa ti o n

7. When you have completed making the package selections, click

OK. The Software screen reappears.

8. Select Continue.

The

Solaris

7 software packages are now selected and will be

installed after the disks are partitioned.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-18

CentreVu®

CMS R3V8 Software Installation and Setup

Partitioning the Hard Disks

The Disks screen appears. Add all of the available dis ks into the

“Selected Disks” column.

NOTE

In the above screen, all the disks equipped with the system should be listed as available. If not, you may have a connectivity or power problem. Check all cables and verify that the power is switched on for the disk drives.

The screen examples in this section may differ according to your system’s disk configur ation.

9. After all of the disks have been moved to the “Selected Disks” column, select Continue.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-19

CentreVu®

CMS R3V8 Software Installation and Setup

The Preserve Data screen appears:

NOTE

The Preserve Data screen may not display if this is the fi rst time the operating system has been installed on your machine.

10. Select Continue. The Automatically Layout File Systems screen appears:

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-20

CentreVu®

CMS R3V8 Software Installation and Setup

11. Select Manual Layout.

The File System and Disk Layout screen appears:

(

NOT

12. Select Customize

Continue).

The Customize Disks screen appears:

&\OLQGHU

,FRQ

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-21

NOTE

CentreVu®

CMS R3V8 Software Installation and Setup

If all the disks on your system are not visible in the

screen, use the slidebar at the bottom of the window to

Disks

Customize

bring the partition columns for other system di sks into view.

13. Disk par titioning should be done in cyl inders r ather than megab ytes. To do this, select the cylinders icon for the first disk in the upper lef thand corner of the disk 1 column.

The Customize Disks by Cylinders screen for the first (boot) disk appears:

14. Use the infor mation from the “Boot Disk Partition Table” on Page 2-

23 to partition the boot disk by filling in the slice name an d cylinder

values for each partition. As you move the cursor to each new partition, the calculated cylinder values are displayed in the Start and End fields in the two columns at the right of the screen.

NOTE

The size of the overlap file system always defaults to the size of the entire disk. Do not change this value.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-22

CentreVu®

CMS R3V8 Software Installation and Setup

Boot disk partition values 2

The boot disk cylinder values provided in the fol lowing table conform to the R3V8 disk partitioning specific ations for all disk drives supported by R3V8.

NOTES FOR MIRRORED SYSTEMS

When setting up disk partitions for mirrored Enter prise 3000 or 3500 systems, select the following disks (i f feasible) to partit ion as the boot and alternate boot devices:

Enterprise 3000:

— boot - c0t0 — alternate boot - c0t1

Enterprise 3500:

— boot - c0t0 — alternate boot - c1t4

Be careful when you enter slice names for partition 0 on boot and alternate boot disks:

●

For primary boot disks, the slice name for par tition 0 is always “/”.

●

For alternate boot disks on mirrored systems, the slice name for partition 0 must always remain blank.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-23

CentreVu®

CMS R3V8 Software Installation and Setup

Boot Disk Partition Table:

Disk Size (in cylinders)

9.1-GB SCSI

Slice Slice Name

blank

) if alternate

(

boot on mirrored

systems

4.2-GB SCSI

(SPARCserver

and E-3000)

8.4-GB EIDE (Ultra 5)

9.1-GB EIDE (Ultra 5)

1023 2134 2032 616

(SPARCserver

and E-3000)

FCAL (E-3500)

1 2overlap 3

(blank)

7777 3880 16706 17660 4924 1879 12533 13540 3716

4 swap 971 2032 2081 585

5-7

* O

verlap

These values indicate the total number of cylinders for the disk drive models used in CMS R3V8. If the disk drive you are partitioning d oes not ma tch one of th ese valu es, you ha ve a non-st andard dis k. Escalate th e issue to Lucent technical support.

(blank)

partition sizes are automatically displayed in the Customize Disks screen during the Solaris installation.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-24

CentreVu®

CMS R3V8 Software Installation and Setup

The following example shows how the Customize Disks by Cylinders screen appears when the boot disk is a 4.3-GB IDE disk:

15. Select OK after setting up the partitions for the boot disk.

●

The Customize Disks screen re-appears. If there are more disks, select the cylinders icon for the next disk to be partitioned; the Customize Disks by Cylinders screen appears for the selected disk.

●

If there is not a second disk, go to Step 18.

16. Use the information from the “Non-boot Partition Table” on Page 2-

25 table to input the cylinder values for each disk partition. As you

move the cursor to each new partition, notic e that the Sta rt and End fields automatically display the computed cylinder values.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-25

CentreVu®

CMS R3V8 Software Installation and Setup

Non-boot disk partition values 2

Slice Slice Name

(blank)

The non-boot disk cylinder values provided in t he followi ng table confor m to the R3V8 disk partitioning specifications for all disk drives supported by R3V8.

NOTE

●

All slice names remain blank, except for “over lap”.

●

The size of the overlap file system always defaults to the si ze of the entire disk. Do not change this value.

Non-boot Partition Table:

Disk Size (in cylinders)

4.2-GB SCSI

(SPARCserver

and E-3000)

22 2

9.1-GB EIDE (Ultra 5)

9.1-GB SCSI

(SPARCserver,

E-3000) or

FCAL (E-3500)

1 2overlap 3

4-7

* O

verlap

installation. These values indicate the total number of cylinders for the disk drive models used in CMS R3V8. If the disk drive you are partitioning does not match one of these values, you have a nonstandard disk. Escalate the issue to Lucent technical support.

(blank)

(blank) (blank)

partition sizes are automatically displayed in the Customize Disks screen during the Sol aris

3878 17658 4922 3880 17660 4924

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-26

CentreVu®

CMS R3V8 Software Installation and Setup

Properly set up, the Customize Disks by Cylinders screen for a non-boot

4.2-GB SCSI disk would appear:

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-27

CentreVu®

CMS R3V8 Software Installation and Setup

17. Select OK. The Customize Disks screen appears again:

CAUTION

If there are more disks installed on your system, repeat Steps 16 through 17 screen to display the additional disks. Go to Step 18

for each additional disk. Use the scroll bar on the

only when

you have partitioned every disk on your system.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-28

CentreVu®

CMS R3V8 Software Installation and Setup

18. Select the OK button on the Customize Disks screen.

The File System and Disk Layout screen appears:

19. Select Conti nue.

The Mount Remote File Systems screen appears:

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-29

CentreVu®

CMS R3V8 Software Installation and Setup

20. Select Continue. The Profile screen appears:

Installing the Selected Options

NOTE

If a previous Solaris 7 install has been performed on the system, you may receive a message indicating that the boot disk has been altered. This message can be disregarded; click OK to continue.

1. Select Begin Installation.

The program responds:

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-30

CentreVu®

CMS R3V8 Software Installation and Setup

2. Select Auto Reboot . The disk partitioning process begins wi th the display of the Inst alling

Solaris

- Progress screen:

This process may take several hours, depending on the number of disks being partitioned, the hardware platform, and the speed of your CD-ROM drive. As the disks are partitioned and

Solaris

7 system files are copied to the disk, the status bar indicates the progress of the installation.

The progress screen may disappear during the process. Howe ver, the

Solaris

Install Console screen should remain in the upper left hand corner of your monitor screen and keep you posted on the progress of the installation.

When the installation finishes, the system reboots and the “create a root password” screen appears.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-31

CentreVu®

CMS R3V8 Software Installation and Setup

Assigning a Root Password 2

When the installation completes, the machine reboots and responds:

On this screen you can create a root password.

A root password can contain any number of characters, but only the first eight characters in the password are

significant. (For example, if you create ‘a1b2c3d4e5f6’ as your root password, you can use ‘a1b2c3d4’ to gain root access.)

You will be prompted to type the root password twice; for security, the password will not be displayed on the screen as you type it.

> If you do not want a root password, press RETURN twice.

Root password:

1. Enter t he root password. Unt il it is ti me to turn the syst em over to the customer, it is recommended that you press Enter to assign a blank password. The program responds:

Re-enter your root password.

Press Return to continue.

2. Re-enter the root password or press Enter for a blank password. The program responds:

After 30 minutes of idle time on the system, your system state will automatically be saved to disk, and the system will power off.

Later, when you want to use the system again, and you turn the power back on, you system will be restored to its previous state, including all the programs you were running.

Do you want this automatic power-saving shutdown? (If this system is used as a server, answer n) [y,n,?]

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-32

CentreVu®

CMS R3V8 Software Installation and Setup

3. Enter n

The system responds:

Do you want the system to ask about this again, when you next reboot? (This gives you the chance to try it before deciding whether to keep it.) [y,n,?]

4. Enter n

The login console i s displ ayed. Enter r oot as user name, followed by your password (if you submitted one to the system).

Opening a T erminal Window

5. The

Solaris

Welcome screen appears and prompts you to choose your default desktop. Select Common Desktop Environment and click OK. The Common Desktop Environment (CDE) is displayed.

A Terminal Window must be opened to allow keyboard input of commands at the system prompt. To open a terminal window , perform the

following steps:

1. Use the mouse to move the cursor to an empty area of the desktop display and click the right button on the mouse.

The Tools menu is displayed.

2. From the Tools menu, select the Terminal option. A terminal window opens with the active cursor at the prompt.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-33

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CMS R3V8 Software Installation and Setup

Enabling Korn Shell and the Backspace Key

Displaying and Setting the EEPROM Parameters

Enter the following commands to enable the Korn shell and the backspace key:

ksh -o vi stty erase

where

This section describes how to set the firmware eeprom values for a CMS computer . You must first display the current settings to determine if the setting must be changed from the factory setting. To display the current settings, enter the following command:

eeprom | more

NOTE

If you log off and l og back in to t he sy stem, the Korn s hell an d the backspace key will not work unless you reenter these commands. After you install the the system, these options will work automatically every time you log in.

is entered by pressing the backspace key.

DiskSuite

software (Page 2-84) and reboot

This will display the current eeprom settings. Compare these settings with the following table.

Option Name Required Setting

#power-cycles 7 ansi-terminal? true auto-boot? true boot-command boot boot-device disk configuration-policy component diag-device disk diag-level min diag-switch? false fcode-debug? false

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-34

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CMS R3V8 Software Installation and Setup

Option Name Required Setting

input-device keyboard keyboard-click? false load-base 16384 local-mac-address? false memory-interleave max mfg-mode off mfg-switch? false name options oem-banner? false oem-logo? false output-device screen pcia-probe-list sb=1,2,3,4 pcib-probe-list sb=1,2,3 powerfail-time 0 sbus-probe-default d3120 sbus-probe-list 541230 screen-#columns 80 screen-#rows 34 scsi-initiator-id 7 security-#badlogins 0 selftest-#megs 1 security-mode none silent-mode? false sunmon-compat? false testarea 0 tpe-link-test? true ttya-ignore-cd false ttya-mode 9600,8,n,1,ttya-rts-dtr-off true

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-35

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CMS R3V8 Software Installation and Setup

Option Name Required Setting

ttyb-ignore-cd false ttyb-mode 9600,8,n,1,ttyb-rts-dtr-off true use-nvramrc? false watchdog-reboot? false

NOTE:

Not all options will display for al l CMS computers. Check only those options that display for your computer. In addition, some

options will show “data not available” messages. Ignore those options.

To change an eeprom option, use the following command:

eeprom

<option_name>=<option_value>

For example, to set the ttyA port for 9600 bps, 8 bit characters, no parit y, and 1 stop bit, you would enter:

eeprom ttya-mode=9600,8,n,1,-

NOTE:

The character “1” in the ttya-mode and ttyb-mode option settings is the number one, not the letter l.

Installing Software and Setting Up CMS

Installing the Solaris Operating System 2-36

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CMS R3V8 Software Installation and Setup

Turning On the System Activity Recorder

1. Enter su - sys (be sure to use a space between “ - “ and “sys”) to log in with the sys login id. The prompt changes to a $.

2. Enter id to confirm that you are using the sys id. The program responds:

uid=3(sys) gid=3(sys)

Enter the following commands to create and edit the cron.sys file:

cd /var/opt crontab -l > cron.sys vi cron.sys The cron.sys file looks similar to the following:

#ident "@(#)sys 1.5 92/07/14 SMI" /* SVr4.0 1.2 */ # # The sys crontab should be used to do performance collection. # See cron and performance manual pages for details on startup. # # 0 * * * 0-6 /usr/lib/sa/sa1 # 20,40 8-17 * * 1-5 /usr/lib/sa/sa1 # 5 18 * * 1-5 /usr/lib/sa/sa2 -s 8:00 -e 18:01 -i 1200 -A

3. Remove the leading “ # ” character s that were used to comment out the last three lines in the fil e. That is, change the lines to look like the following:

#ident "@(#)sys 1.5 92/07/14 SMI" /* SVr4.0 1.2 */ # # The sys crontab should be used to do performance collection. # See cron and performance manual pages for details on startup. # 0 * * * 0-6 /usr/lib/sa/sa1 20,40 8-17 * * 1-5 /usr/lib/sa/sa1 5 18 * * 1-5 /usr/lib/sa/sa2 -s 8:00 -e 18:01 -i 1200 -A

4. Enter :wq to save and quit the file.

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CMS R3V8 Software Installation and Setup

5. Enter the following commands:

crontab -r crontab cron.sys

6. Enter the f ollowi ng command to confi rm that the chan ges you made

are intact:

crontab -l

The program responds:

7. Enter exit t o leave superuser mode (you may have to do this

twice). The prompt changes back to the “#” character.

8. To remove the Solaris 7 installation CD, enter:

eject cdrom

Installing Software and Setting Up CMS

Installing the Sun Online VTS 3.1 2-38

CentreVu®

CMS R3V8 Software Installation and Setup

Installing the

Sun

Overview 2

Platform Considerations

Prerequisites 2

Procedure 2

Online VTS 3.1 2

Installing the system.

●

All platforms.

●

The

●

Verify that you are logged in as

●

Obtain the “Software Supplement for the Environment” CD.

1. Load the “Software Supplement for the Environment 3/99” CD into the CD-ROM drive.

2. After about 15 second s, enter mount to verify the name of the CD-ROM. The program responds with a list of devices and file systems currently mounted. The la st line should displ ay the installed CD as shown below:

Sun

Solaris

Online VTS 3.1 software provides test facilit ies for the

7 operating system must be installed.

root

at the console.

Solaris

7 Operating

/cdrom/solaris_7_399_suppcd read only /setuid on (current time and date)

Installing Software and Setting Up CMS

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CMS R3V8 Software Installation and Setup

3. Enter the command:

/usr/sbin/pkgadd -d /cdrom/cdrom0/Product SUNWvts SUNWvtsmn

The program responds:

Processing package instance <SUNWvts> from </cdrom/solaris_7_399_suppcd/Product>

SunVTS

. ## Checking for conflicts with packages already installed. ## Checking for setuid/setgid programs.

This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <SUNWvts> [y,n,?]

4. Enter y The program responds:

Installing SunVTS as <SUNWvts>

## Installing part 1 of 1. Executing i.inetdconf class script...

Completed editing /etc/inetd.conf

Sending signal to inetd to read the modified conf file...

. . . . .

Installation of <SUNWvtsmn> was successful.

Processing package instance <SUNWvtsmn> from </cdrom/solaris7_399_suppcd/Product>

. . . . .

Installation of <SUNWvtsmn> was successful.

5. Enter eject cd to eject the CD-ROM from the computer.

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-40

CentreVu®

CMS R3V8 Software Installation and Setup

Installing Link and Port Packages 2

Installing the link and port packages includes the following:

●

Installing the

Installing

●

Installing HSI/P software

●

Installing SAI/P adapter drivers

●

Installing Aurora ports card dr ivers

●

Installing Bay Networks Annex NTS drive rs

●

Installing the

Sunlink

Solstice

HSI/S software

for Server Connect X.25 package.

SunLink

HSI/S

Software

Overview 2

Platform Considerations

Prerequisites 2

Procedure 2

The

SunLink

HSI/S card(s) provides X.25 interface port s to the CMS

computer. If your system does not have an HSI/S card, skip this section.

●

1. Load the “

Enterprise

The The HSI/S card(s) must be installed before install ing the software. Verify that you are logged in as

Obtain the “

Solaris

3000,

Enterprise

3500, and

SPARCserver

7 operating system must be installed.

root

at the console.

SunLink

HSI/S 3.0” CD.

HSI/S 3.0 Adapter” CD into the CD-ROM drive.

2. After about 15 second s, enter mount to verify the name of the

CD-ROM. The program responds with a list of devices and file systems currently mounted. The la st line should displ ay the installed CD, as shown below:

/cdrom/sunhsis_3_0 on /vol/dev/dsk/c0t2d0/sunhsis_3_0 read only/setuid on (

current date and time

)

Installing Software and Setting Up CMS

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CMS R3V8 Software Installation and Setup

3. Enter:

/usr/sbin/pkgadd -d /cdrom/cdrom0/Product The program responds:

The following packages are available:

UNWhsis SunHSI/S Driver for SBUS

1 S

(sparc) 3.0,REV=1998.11.09

2 SUNWhsism SunHSI/S Man Pages for SBUS

(sparc) 3.0,REV=1998.11.09

3 SUNWhsisu SunHSI/S Utilities for SBUS

(sparc) 3.0,REV=1998.11.09

Select package(s) you wish to process

(or ‘all’ to process all pack ages. (default:all [?,??,q]:

Press Enter

Processing package instance <SUNWhsis> from </cdrom/sunhsis_3_0/Product>

SunHSI/S Driver for SBus

. . . . . .

This package contains scripts which will be executed with super-userpermission during the process of installing this package.

Do you want to continue with the installation of <SUNWhsis> [y,n,?]

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-42

CentreVu®

CMS R3V8 Software Installation and Setup

5. Enter: y

The program proceeds to install the SUNWhsis, SUNWhsism and SUNWhsisu packages. When the installation is finished, the program returns to the installation menu and prompts:

Installing SunHSI/S Driver for SBus as <SUNWhsis>

Select package(s) you wish to process (or ’all’ to process all packages). (default: all)

## Installing part 1 of 1.

[?,??,q]:

6. Enter: q

7. Enter: eject cdrom

Installing the HSI/P Software

Overview 2

Platform Considerations

Prerequisites 2

The HSI/P card(s) provides interface ports to the CMS computer. If your system does not have an HSI/P card, skip this section.

●

Ultra

5 only.

●

The

Solaris

●

The HSI/P card(s) must be installed before install ing the software.

●

Verify that you are logged in as

●

Obtain the “SunHSI/P Adapter 2.0” CD.

7 operating system must be installed.

root

at the console.

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-43

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CMS R3V8 Software Installation and Setup

Procedure 2

1. Load the “SunHSI/P Adapter 2.0” CD into the CD-ROM drive.

2. After about 15 seconds, enter mount to verify the name of the CD-ROM. The program responds with a list of devices and file systems currently mounted. The last line shoul d display the ins talled CD, as shown below:

/cdrom/sunhsip_2_0 on /vol/dev/dsk/c0t2d0/sunhsip_2_0 read only

current time and date

on (

)

3. Enter:

/usr/sbin/pkgadd -d /cdrom/cdrom0/Product SUNWhsip

The following packages are available: 1 SUNWhsip SunHSI/P Driver for PCI (sparc) 2.0,REV=1998.10.22 2 SUNWhsipm SunHSI/P Man Pages for PCI (sparc) 2.0,REV=1998.10.22 3 SUNWhsipu SunHSI/P Utilities for PCI (sparc) 2.0,REV=1998.10.22

Select package(s) you wish to process (or ’all’ to process all packages). (default: all) [?,??,q]:

4. Press Enter The program responds:

Processing package instance <SUNWhsip> from </cdrom/sunhsip_2_0/Product>

SunHSI/P Driver for PCI (sparc) 2.0,REV=1998.10.22

. . . . . . . . .

This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <SUNWhsip> [y,n,?]

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-44

CentreVu®

CMS R3V8 Software Installation and Setup

5. Enter: y

The program proceeds to install the SUNWhsip, SUNWhsipm and SUNWhsipu packages. When the installation is finished, the program returns to the installation menu and prompts:

Select package(s) you wish to process (or ’all’ to process all packages). (default: all) [?,??,q]:

6. Enter q:

7. Enter: eject cdrom

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-45

CentreVu®

CMS R3V8 Software Installation and Setup

Installing the SAI/P Adapter Drivers

Overview 2

Platform Considerations

Prerequisites 2

Procedure 2

The SAI/P card/cards provides s erial async hronous i nter face por ts to the CMS computer. If your system does not have an SAI/P card, go the next procedure.

●

Ultra

5 only

●

The

Solaris

●

The SAI/P card(s) must be installed before instal ling the software.

●

Verify that you are logged in as

●

Obtain the “SunSAI/P Adapter 2.0” CD and load it in the CD-ROM

7 operating system must be installed.

root

at the console.

drive.

1. After about 15 seconds, enter mount to verify the name of the CD-ROM. The program responds with a list of devices and file systems currently mounted. The last line shoul d display the ins talled CD as shown below:

/cdrom/sunsaip_2_0 on /vol/dev/dsk/c0t2d0/sunsaip_2_0

read only on (

current date and time

)

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-46

CentreVu®

CMS R3V8 Software Installation and Setup

2. Enter:

/usr/sbin/pkgadd -d /cdrom/cdrom0/Product/saip_2

The program responds with a list of available packages:

The following packages are available: 1 SUNWsaip Serial Asynchronous Interface Driver (PCI) (sparc) 2.0,REV=1998.10.19 2 SUNWsaipu Serial Asynchronous Interface Utilities (PCI) (sparc) 2.0,REV=1998.10.19

Select package(s) you wish to process (or ’all’ to process all packages). (default: all) [?,??,q]:

3. Press: Enter

The program responds:

This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <SUNWsaip> [y,n,?]

4. Enter: y

The program installs the SAI/P driver packages and ret urns to the installation menu.

5. Enter: q

6. Enter: eject cdrom

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-47

CentreVu®

CMS R3V8 Software Installation and Setup

Installing the Aurora Port Drivers

Overview 2

Platform Considerations

Prerequisites 2

Procedure 2

The following procedures are u sed to instal l the Aurora po rts card dri vers.

●

SPARCserver only

●

The

Solaris

●

Verify that you are logged in as

●

Obtain the “Aurora Drivers” CD.

7 operating system must be installed.

root

at the console.

1. Load the “Aurora Drivers” CD into the CD-ROM drive.

2. After about 15 seconds, enter mount to verify the name of the CD-ROM. The program responds with a list of devices and file systems currently mounted. The last line shoul d display the ins talled CD as shown below:

. . . /cdrom/aurora_drivers on /vol/dev/dsk/c0t2d0/aurora_drivers read only on (

current date and time

)

3. Add the Aurora package by entering the following:

/usr/sbin/pkgadd -d /cdrom/cdrom0

The program responds:

The following packages are available: 1 AURAacs Aurora 40X, 80X, WMS 2000/3000 Base Driver (sparc) 6.14 2 AURAacsa Aurora 40X, 80X, WMS 2000/3000 Asynchronous Drive (sparc) 3.14 3 AURAsio16 Aurora 1600SE device driver (sparc) 5.13 Select package(s) you wish to process (or ’all’ to process all packages). (default: all) [?,??,q]:

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-48

CentreVu®

CMS R3V8 Software Installation and Setup

4. Select 1 and 2 to install the 8-port car d drivers , select 3 to install the 16-port card drivers, or pr ess Ente r to select both sets of d river s.

NOTE:

not

try to install the 16-port card drivers and then install the 8-port card drivers; you will g et errors during installation. The following screens show the installation for both sets of drivers. If you select one or the other, your installation screens will dif fer.

The program responds:

Processing package instance <AURAacs> from </cdrom/aurora_drivers> Aurora 40X, 80X, WMS 2000/3000 Base Driver (sparc) 6.14

. This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <AURAacs> [y,n,?]

5. Enter y The program responds:

Installing Aurora 40X, 80X, WMS 2000/3000 Base Driver as <AURAacs> ## Installing part 1 of 1. /etc/rc2.d/S91AURAacs

. [ verifying class <sed> ] ## Executing postinstall script.

Installation of <AURAacs> successful.

There are 2 more packages to be installed.

Do you want to continue with installation [y,n,?]

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-49

CentreVu®

CMS R3V8 Software Installation and Setup

6. Enter y The program responds:

Processing package instance <AURAacsa> from </cdrom/aurora_drivers> Aurora 40X, 80X, WMS 2000/3000 Asynchronous Driver (sparc) 3.14

. Using </opt> as the package base directory. ## Processing package information. ## Processing system information. ## Verifying package dependencies. Do you want to continue with the installation of <AURAacsa> [y,n,?]

7. Enter y The program responds:

## Verifying disk space requirements. ## Checking for conflicts with packages already installed. ## Checking for setuid/setgid programs.

This package contains scripts which will be executed with superuser permission during the process of installing this package.

Do you want to continue with the installation of <AURAacsa> [y,n,?]

8. Enter y The program responds:

Installing Aurora 40X, 80X, WMS 2000/3000 Asynchronous Driver as <AURAacsa> ## Installing part 1 of 1. /etc/rc2.d/S92AURAacsa

. .

## Executing postinstall script.

Installation of <AURAacsa> successful.

There is 1 more package to be installed.

Do you want to continue with installation [y,n,?]

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-50

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CMS R3V8 Software Installation and Setup

9. Enter y

The program responds:

Processing package instance <AURAsio16> from </cdrom/aurora_dri Aurora 1600SE device driver (sparc) 5.13

. This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <AURAsio16> [y,n,?]

10. Enter y The program responds:

Installing Aurora 1600SE device driver as <AURAsio16> ## Installing part 1 of 1. /kernel/drv/sio16

. .

Installation of <AURAsio16> successful.

The following packages are available:

1 AURAacs Aurora 40X, 80X, WMS 2000/3000 Base Driver (sparc) 6.14 2 AURAacsa Aurora 40X, 80X, WMS 2000/3000 Asynchronous Drive (sparc) 3.14 3 AURAsio16 Aurora 1600SE device driver (sparc) 5.13

Select package(s) you wish to process (or ’all’ to process all packages). (default: all) [?,??,q]:

11. Enter q

12. Enter eject cdrom

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-51

CentreVu®

CMS R3V8 Software Installation and Setup

Installing the Bay Networks Annex NTS Drivers

Overview 2

Platform Considerations

Prerequisites 2

Procedure 2

This procedure installs the NTS drivers. If your system is not using an NTS, skip this section

NOTE:

If you are reinstalling the NTS drivers, the options presented will differ slightly.

●

All platforms.

●

The

Solaris

●

Verify that you are logged in as

●

Obtain the “Annex Communication Server R10.0(B) Annex Host

7 operating system must be installed.

root

at the console.

Tools” CD.

1. Load the “Annex Communication Server R10.0(B) Annex Host Tools” CD.

2. After about 15 seconds, enter mount to verify the name of the CD-ROM. The program responds with a list of devices and file systems currently mounted. The last line shoul d display the ins talled CD, as shown below:

. . . /cdrom/baynet_annex_system on /vol/dev/dsk/c0t2d0/baynet_annex_ system read only on (

current date and time

)

3. Enter:

/cdrom/cdrom0/install

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-52

CentreVu®

CMS R3V8 Software Installation and Setup

4. The program responds:

Do you want to continue (y/n/q=quit) [y]:

5. Press Enter The program responds:

After installing one product you will be asked if you want to install the other product. Indicate desired action:

1) Install Comm.Server Software

2) Install Annex Manager

3) Quit

Enter desired action [1]:

6. Press Enter The program responds:

Enter the name of the Comm. Server Software installation directory.

Directory name [/usr/annex/cs_R10.0B]:

7. Press Enter The program responds:

Comm. Server Software Installation Script

This installation shell script will examine your system and possibly ask you questions to generate the needed configuration to allow you to compile the Comm. Server host utilities.

Type carriage return to continue. Your cursor should be here-->

8. Press Enter The program responds:

Where do you want the Annex utilities installed? Utility directory [/usr/annex]:

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-53

CentreVu®

CMS R3V8 Software Installation and Setup

9. Press Enter

The program responds:

BFS directory [/usr/spool/erpcd/bfs]:

10. Press Enter The program responds:

Do you wish to install manual pages at this time? [y]:

11. Press Enter The program responds:

On-line manual pages will be installed in the appropriate subdirectory (i.e., ANNEX and index) of the manual base directory.

What is the the manual page base directory? (q=quit) [/usr/man]:

12. Press Enter The program responds:

Available installation options are:

1. Install binary images only (7MB)

2. Install source code only, but do not compile (11MB)

3. Get both binary images and source code, but do not compile (13MB)

4. Quit

Enter installation choice [1]:

13. Press Enter The program responds:

Are you ready to continue (y/q=quit) [y]:

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-54

CentreVu®

CMS R3V8 Software Installation and Setup

14. Press Enter The program responds:

1) Com-Server Annex 3

2) Com-Server MicroAnnex

3) Install all images

Please select the annex model(s) you will be using. You can specify a list separated by spaces or ’N’ for none:

15. Select the Install all images option. The program responds:

To save room on your system, the above directories can be removed. You may want to enter "?" at the prompt below to get more help.

Remove these directories (y/n) [n]:

16. Enter y The program responds:

TWhat is your default security regime:

1) acp

2) native UNIX

3) SecureID

4) safeword

5) kerberos

6) deny (access will be denied)

7) none (access is unconditionally granted)

8) radius

Enter security regime [1]:

17. Enter 7 to select the none option. The program responds:

Do you want the restrictions to apply to PPP and SLIP? [n]:

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-55

CentreVu®

CMS R3V8 Software Installation and Setup

18. Press Enter The program responds:

Do you want the erpcd daemon to provide access control (y/n) [y]:

19. Enter: n The program responds:

Copies of the following files have been updated: service annex-initd Do you want to install any of these files (y/n) [y]

20. Press Enter. The program responds:

Copy file save/modified/service to /etc/services (y/n) [y]:

21. Press Enter The program responds:

Copy file save/modified/annex-initd /etc/rc2.d/annex-initd

(y/n) [y]:

22. Press Enter The program responds:

WARNING: The file annex-initd will have to be linked or

No more system files to create or update copied to an appropriate file in /etc/rc2.d to have the erpcd daemon started and shut-down automatically.

Do you want to start-up the new version of the erpcd daemon? (y/n) [y]: No more system files to create or update

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-56

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CMS R3V8 Software Installation and Setup

23. Press Enter The program responds:

Starting-up the new version of the erpcd daemon. Comm.Server Software Installation Script

Do you wish to install the Annex Manager (y/n/q=quit) [y]:

24. Enter: n The program responds with the system prompt.

Setting Up the NTS Start-Up Files

The following commands create symbolic links to S99annex-initd and other important files and then check to verify that the files were

linked successfully.

1. On a single command line, enter:

echo “/ect/rc2.d/annex-initd start” > /etc/rc2.d/S99annex-initd

1. Enter:

chmod 744 /etc/rc2.d/annex-initd chmod 744 /etc/rc2.d/S99annex-initd

2. Enter:

ls -l /etc/rc2.d/annex-initd ls -l /etc/rc2.d/S99annex-initd

After each ls command, review the first column of the

output to

verify that file permissions are set correctly. The correct file permissions will exhibit the following format:

- r w x r - - r - -

3. Enter: ln -s /usr/annex/na /usr/bin/na ln -s /usr/annex/rtelnet /usr/bin/rtelnet ln -s /usr/annex/aprint /usr/bin/aprint

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-57

4. Enter:

ls -l /usr/bin/na ls -l /usr/bin/rtelnet ls -l /usr/bin/aprint

After each command, review the output and verify that the symbolic links are set correctly. If the symbolic links are set correctly, the ls command output will indicate the link at the end of each line. For example, the ls -l /usr/bin/na command will generate the following output:

CentreVu®

CMS R3V8 Software Installation and Setup

-rwxr--r-- 1 root other 563072 (

5. Enter: eject cdrom

Installing the

Solstice

for Server Connect X.25 Package

Overview 2

Platform Considerations

This procedure installs the X.25 drivers used for connections to the switch. If the CMS computer is using LAN connectivity fo r TCP/IP instead of X.25 connectivity to the switch, ski p this section.

●

All platforms.

current date

) usr/bin/na -> usr/annex/na

Prerequisites 2

●

The

Solaris

●

Verify that you are logged in as

●

Obtain the “

●

Obtain the 21-character password for your X.25 license. If the password for your X.25 license is not included with your CD,

you must contact that is included with the CD for procedures you must follow t o obtain your password. Note that the only way is with a FAX or by electronic mail.

7 operating system must be installed.

root

at the console.

Solstice

for Server Connect, Version - March 1997” CD.

Sun

directly. See the Proof of License Certificate

Sun

will deliver this password

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-58

CentreVu®

CMS R3V8 Software Installation and Setup

Retrieving System Information

If you already know your hostname, hostid, and X.25 license password, fill in the table below, skip this procedure, and go to the

“Installing the Solstice for Server Connect X.25 Package

” procedure. If you do not already know your hostname and hostid, use this procedure to determine that information:

1. Enter the command: showrev The program displays something similar to the fol lowing:

Hostname: XXXXXXXX Hostid: XXXXXXX

Release: 5.7 Kernel architecture: sun4u Application architecture: sparc Hardware provider: Sun_Microsystems Domain: Kernel version: SunOS 5.7 Generic

2. Identify the Hostname and Hostid (similar to that shown in bold on the previous screen). Use the following table to record this information, along with your X.25 password.

Installing the

Solstice

Connect

for Server

X.25

Drivers

Hostname Hostid X.25 Password

1. Load the “

Solstice

for Server Connect, Version - March 1997” CD

into the CD-ROM drive.

2. After about 15 seconds, enter mount to verify the name of the

CD-ROM. The program responds with a list of devices and file systems currently mounted. The la st line should displ ay the installed CD, as shown below:

. . . . . .

. . . /cdrom/server_connect_397 on /vol/dev/dsk/c0t2d0/server_connect_ 397 read only on (

current date and time

)

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-59

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CMS R3V8 Software Installation and Setup

3. Change directories by entering:

cd /cdrom/cdrom0/products

4. Enter:

/usr/sbin/pkgadd -d x25/Image/sparc

The program responds:

The following packages are available:

1 SUNWllc2a LLC2 kernel modules and include files for Solaris/SPARC

(sparc) 9.1

2 SUNW11c2b LLC2 user programs and man pages for Solaris/SPARC

(sparc) 9.1

3 SUNWx25a X.25 kernel modules and include files for Solaris/SPARC

(sparc) 9.1

4 SUNWx25b X.25 user programs and libraries for Solaris/SPARC

(sparc) 9.1

5 SUNWx25h Solstice X.25 9.1 documentation in HTML

(all) 1.1

Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q]:

5. Enter 1 2 3 4 The program responds:

Processing package instance <SUNWllc2a> from </cdrom/server_connect_397/products/x25/Image/sparc>

.....

This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <SUNWllc2a> [y,n,?]

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-60

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CMS R3V8 Software Installation and Setup

6. Enter y

The program responds:

Installing llc2a

, ,

, The following files are already installed on the system and are being used by another package: */opt/SUNWconn/man <attricute change only> */opt/SUNWconn/man/man7 <attribute change only>

* - conflict with a file which does not belong to any package.

Do you want to install these conflicting files [y,n,?,q]

7. Enter y The program responds:

Installing LLC2 kernel modules and include files for Solaris/SPARC as <SUNWllc2

## Installing part 1 of 1.

This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <SUNWx25a> [y,n,?]

.....

8. Enter y The program responds:

Installing X.25 kernel modules and include files for Solaris/SPARC as <SUNWx25a

## Installing part 1 of 1.

This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <SUNWx25b> [y,n,?]

.....

Installing Software and Setting Up CMS

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CMS R3V8 Software Installation and Setup

9. Enter y

The program responds:

Installing X.25 user programs and libraries for Solaris/SPARC as <SUNWx25b>

## Installing part 1 of 1.

Installation of <SUNWx25b> was successful.

The following packages are available:

Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q]:

.....

1 SUNWllc2a LLC2 kernel modules and include files for Solaris/SPARC

(sparc) 9.1

2 SUNW11c2b LLC2 user programs and man pages for Solaris/SPARC

(sparc) 9.1

3 SUNWx25a X.25 kernel modules and include files for Solaris/SPARC

(sparc) 9.1

4 SUNWx25b X.25 user programs and libraries for Solaris/SPARC

(sparc) 9.1

5 SUNWx25h Solstice X.25 9.1 documentation in HTML

(all) 1.1

10. Enter q The program responds with the system prompt.

11. Enter:

/usr/sbin/pkgadd -d licenses/Image/sparc SUNWcclit SUNWlicsw

The program responds:

Processing package instance <SUNWcclit> from </cdrom/server_connect_397/products/Image/sparc>

....

This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <SUNWcclit> [y,n,?]

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-62

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12. Enter y The program responds:

Installing Solstice Connect Center license information as <SUNWcclit>

## Installing part 1 of 1.

This package contains scripts which will be executed with super-user permission during the process of installing this package.

Do you want to continue with the installation of <SUNWlicsw> [y,n,?]

.....

13. Enter y The program responds:

Installing FlexLM License System as <SUNWlicsw>

## Installing preinstall script. ## Installing part 1 of 1.

Installation of <SUNWlicsw> was successful. #

.....

14. Move to the root directory by entering cd

15. Enter eject cd The X.25 license must now be setup.

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-63

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CMS R3V8 Software Installation and Setup

Setting Up the X.25 License

Do not change the host name of your computer after installing the

X.25 license. Changing the system’s host name disables the X.25 software license.

1. Enter the command:

/etc/opt/licenses/lit_tty

The program responds:

Select Product

[ ] Solstice Frame Relay 2.0 for SPARC [ ] Solstice Frame Relay 2.0 for x86 [ ] Solstice PPP 3.0.1 for SPARC [ ] Solstice PPP 3.0.1 for x86 [ ] Solstice OSI (Stack) 8.1 for SPARC [ ] Solstice OSI (Stack) 8.1 for x86 [ ] Solstice FTAM 8.0.2 for SPARC [ ] Solstice FTAM 8.0.2 for x86 [x] Solstice x.25 for Solaris 2 SPARC 9.1

Solstice x.25 for Solaris 2 x86 9.1

[ ] [ ] Solstice x.400 MTA 9.0 for SPARC [ ] Solstice x.400 Message Store 9.0 for SPARC [ ] Solstice SMTP/x.400 Internet Adaptor 9.0 for SPARC

CAUTION:

[ ] Exit - Save Licenses [ ] Exit - Don’t Save Licens ** x=select product and go to license screen ** ** Return=next product ** ** n=Next Page p=Previous Page$

Page 1 of 2

2. Press Enter repeatedly (do not use the Tab or arrow keys) until the cursor moves to the brackets in front of the line that reads Solstice X.25 for Solaris 2 SPARC 9.1.

Installing Software and Setting Up CMS

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CMS R3V8 Software Installation and Setup

3. Enter an x in the brackets. The program responds:

Solstice X.25 for Solaris 2 SPARC

9.1

Servers: [x] 1 [ ] 3 [ ] 5 **x=select. Tab=next count. Return=server name**

SERVER NAME HOST ID

1: <hostname> <hostid>

Phone Number List [ ] USA: (+1) 800-872-4786 Expiration Date: Rights to Use: 1 Data Checksum: aa Password: Password Checksum: xx

Done setting Up This License [x] Cancel This License [ ]

** x=select/deselect Return=next field **

4. Enter an x in the brackets between Servers: and 1. Press

Enter.

5. Enter the SERVER NAME (Hostname) as recorded earlier in the

section “Retrieving System Info rmation

.” Press Enter.

6. Enter the HOST ID (Hostid) as recorded earlier in the section

“Retrieving System Information

.” Press Enter.

7. Pressing Enter, position the cursor on th e Rights to Use: fi eld.

Enter a 1, and press Enter.

8. With the cursor on the Password: field, enter the 21-character

password, and press Enter

9. Before you continue, compare the Data Checksum and

Password Checksum values shown on this screen (in the

example on Page 2-65

, ce and 77). If the Rights to Use and the X.25 password were entered correctly, these checksum values should match the checksum values that are printed on your license information that you received by FAX or electronic mail. These checksum values are identified on your license as the DC and PC values, and are found just to the right of your password.

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-65

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CMS R3V8 Software Installation and Setup

10. Enter an x in the brackets for the Done Setting Up This License [ ] field.

The program displays a popup screen similar to the followi ng:

Solstice X.25 for Solaris 2 SPARC

9.1

Servers: [x] 1 [ ] 3 [ ] 5 **x=select. Tab=next count. Return=server name**

SERVER NAME HOST ID

1: pluto1 8083ad70

Licence information successfully entered for Solstice X.25 for Solaris 2 SPARC 9.1 Type Any Key to Continue. . .

Phone Number List [ ] USA: (+1) 800-872-4786 Expiration Date: Rights to Use: 1 Data Checksum: ce Password: 08BDAD0311158CDAE0E6E Password Checksum: 77

11. Press any key to continue

12. Pressing Enter, move the cursor to the [ ] Exit - Save Licenses field. Enter an x in that field.

The program responds:

Select Product

[ ] SunLink X.25 8.0.2 for Solaris 2 SPARC 8.0.2 [ ] Solstice Frame Relay 2.0 for SPARC [ ] Solstice Frame Relay 2.0 for x86 [ ] Solstice PPP 3.0.1 for SPARC [ ] Solstice PPP 3.0.1 for x86 [ ] Solstice OSI (Stack) 8.1 for SPARC [ ] Solstice OSI (Stack) 8.1 for x86 [ ] Slolstice FTAM 8.0.2 for SPARC [ ] Solstice FTAM 8.0.2 for x86 [x] Solstice x.25 for Solaris 2 SPARC 9.1 [ ] [ ] Solstice x.400 MTA 9.0 for SPARC [ ] Solstice x.400 Message Store 9.0 for SPARC [ ] Solstice SMTP/x.400 Internet Adaptor 9.0 for SPARC

[ ] Exit - Save Licenses [ ] Exit - Don’t Save Licenses ** x=select product and go to license screen ** ** Return=next product ** ** n=Next Page p=Previous Page$

Licenses are being installed. Please wait . . .

Solstice x.25 for Solaris 2 x86 9.1

Page 1 of 2

Installing Software and Setting Up CMS

Installing Link and Port Packages 2-66

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CMS R3V8 Software Installation and Setup

When the license installation completes, the program responds:

Licenses are being installed.

[ ] Solstice FTAM 8.0.2 for x86

Please wait . . .

[x] Solstice x.25 for Solaris 2 SPARC 9.1 [ ]

Solstice x.25 for Solaris 2 x86 9.1 [ ] Solstice x.400 MTA 9.0 for SPARC [ ] Solstice x.400 Message Store 9.0 for SPARC [ ] Solstice SMTP/x.400 Internet Adaptor 9.0 for SPARC

[ ] Exit - Save Licenses [ ] Exit - Don’t Save Licenses ** x=select product and go to license screen ** ** Return=next product ** ** n=Next Page p=Previous Page

License Successfully Installed for: Solstice X.25 for Solaris 2 SPARC 9.1 The license daemon log file is located in /tmp/license_log Now Execute the Script /etc/opt/license/LIC_CONFIG_SCRIPT On Any Other Servers Containing the Product Software #

Page 1 of 2

Disregard the Now Execute the Script statement on this screen. This has already been done. The licensing of the X.25 software is complete.

13. Check the /tmp/license_log file to verify that the license was installed correctly. The following is an example of a successful log file.

16:21:22 (lmgrd) FLEXlm (v4.1) started on 16:21:22 (lmgrd) FLEXlm Copyright 1988-1994, Globetrotter Software, Inc 16:21:22 (lmgrd) License file: "/etc/opt/licenses/licenses_combined" 16:21:22 (lmgrd) Starting vendor daemons ... 16:21:22 (lmgrd) Started lic.SUNW 16:21:24 (lic.SUNW) Not logging IN messages 16:21:24 (lic.SUNW) Not logging OUT messages 16:21:24 (lic.SUNW) Not logging QUEUED messages 16:21:24 (lic.SUNW) Server started on

cmshost

(Sun) (11/5/98)

for: solstice_x.25

Installing Software and Setting Up CMS

Installing INFORMIX 2-67

CentreVu®

CMS R3V8 Software Installation and Setup

Installing

INFORMIX

Overview 2

Platform

Installing the

INFORMIX

tasks:

●

Set the environment

●

Install the package (optional)

●

Install the (required)

●

Install the

●

Install the package (required).

●

All platforms.

software for R3V8 consists of the following

INFORMIX

Structured Query Language (SQL) 7.20

Standard Engine (SE) 7.22 package

Runtime ESQL 9.14 package (required)

International Language Suppleme nt (ILS) 2.1 1

Considerations

Prerequisites 2

●

The

Solaris

●

Verify that you are logged in as

●

Obtain the “

7 operating system must be installed.

root

at the console.

INFORMIX

SQL Version 7.20” CD, License serial

number (S/N), and Serial Number Key (optional).

●

Obtain the “

INFORMIX

SE Version 7. 22” CD, License S/N, and

Serial Number Key (required).

●

Obtain the “Runtime ESQL 9.14” CD, License S/N, and Serial Number Key (required).

●

Obtain the “

INFORMIX

ILS Version 2.11” CD (required).

Installing Software and Setting Up CMS

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Setting Up the

INFORMIX

Environment

1. Set the terminal type by entering:

TERM=sun-cmd

export TERM

2. Add a new group and user to the system by entering:

groupadd -g 100 informix useradd -g informix -u 100 -m -d /opt/informix

informix

3. Set the environment variables by entering:

INFORMIXDIR=/opt/informix export INFORMIXDIR PATH=$PATH:$INFORMIXDIR/bin export PATH

INFORMIX

The

installation environment is now set.

Installing the

INFORMIX

SQL

7.20 Package (Optional)

This software package is requir ed only if you are us ing c ustom r eports. If

you do not need this package, skip this section and go to the “Installing

the INFORMIX SE 7.22 Package (Required)” section on Page 2-71.

1. Use the following table to record the Serial Number and Serial

2. Load the “

Number Key for this

Serial Number Serial Number Key

INFORMIX

SQL 7.20” CD into the CD-ROM drive.

package.

Installing Software and Setting Up CMS

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3. After about 15 seconds, enter mount to verify the name of the CD-ROM. The program responds with a list of devices and file systems currently mounted. The last line shoul d display the ins talled CD, as shown below:

. . . . . .

. . . /cdrom/unnamed_cdrom on /vol/dev/dsk/c0t2d0/unnamed_cdrom read only on (

current date and time

)

4. Change to the

INFORMIX

directory by entering:

cd $INFORMIXDIR

5. To verify that you are in the

INFORMIX

directory, enter: pwd The system should respond:

/opt/informix

6. Enter the following command to copy the the CD-ROM to the current directory:

tar xvf /cdrom/cdrom0/sql.tar

The program responds:

x installsql, x bin/cace,

. . . . .

x gls/lc11/os/sv.lc,

XXX

bytes, XX tape blocks

XXX

bytes, XX tape blocks

XXX

bytes, XX tape blocks

INFORMIX

SQL files from

Installing Software and Setting Up CMS

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7. Start the

INFORMIX

SQL package installation by entering:

./installsql

The program responds:

Installation Script

This installation procedure must be run by root (superuser). It will change the owner, group, and mode of all files of this package in this directory. There must be a user "informix" and a group "informix" known to the system.

Press RETURN to continue, or the interrupt key (usually CTRL-C or DEL) to abort.

8. Press Enter to continue with the install ation procedure. The program

responds:

Enter your serial number (e.g.,INF#R999999) >

9. Enter the 11-character License S/N (serial number) that is on your

license. The program responds:

Enter your serial number KEY (uppercase letters only) >

10. Enter the 6-character Serial Number Key that is on your license. The program responds:

WARNING! This software, and its authorized use and number of users, are subject to the applicable license agreement with Informix Software, Inc. If the number of users exceeds the licensed number, the excess users may be prevented from using the software. UNAUTHORIZED USE OR COPYING MAY SUBJECT YOU AND YOUR COMPANY TO SEVERE CIVIL AND CRIMINAL LIABILITIES.

Press RETURN to continue, or the interrupt key (usually CTRL-C or DEL) to abort.

Installing Software and Setting Up CMS

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1 1. Press Enter to continue with the installation procedure. The program

responds:

Installing directory .

. . . . .

Installation of INFORMIX-SQL complete. #

12. Enter eject cd

Installing the

INFORMIX

7.22 Package (Required)

1. Use the following table to record the Serial Number and Serial Number Key for this INFORMIX package.

Serial Number

Serial Number Key

2. Load the “

INFORMIX

SE Version 7.22” CD into the CD-ROM drive.

After about 15 seconds, enter mount to verify the name of the CD-ROM. The program responds with a list of devices and file systems currently mounted. The last line shoul d display the ins talled CD as shown below:

. . . . . .

. . . /cdrom/unnamed_cdrom on /vol/dev/dsk/c0t2d0/unnamed_cdrom read only on (

current date and time

)

3. Change to the

INFORMIX

directory by entering:

cd $INFORMIXDIR

4. To verify that you are in the system should respond:

/opt/informix

INFORMIX

directory, enter pwd. The

Installing Software and Setting Up CMS

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5. Enter the following command to copy the

INFORMIX

the CD-ROM to the current directory:

tar xvf /cdrom/cdrom0/se.tar

The program responds:

x installse, x bin/secheck,

. . . . .

x gls/lc11/os/sv.lc, #

XXX

bytes, XX tape blocks

XXX

bytes, XX tape blocks

XXX

bytes, XX tape blocks

6. Enter the following to start the installation of the

software package:

./installse

The program responds:

SE files from

INFORMIX

Installation Script

This installation procedure must be run by root (super-user). It will change the owner, group, and mode of all files of this

package in this directory. There must be a user “informix” and a group “informix” known to the system.

Press RETURN to continue, or the interrupt key (usually CTRL-C or DEL) to abort.

7. Press Enter to continue with the install ation procedure. The program

responds:

Enter your serial number (e.g.,INF#R999999) >

8. Enter the 11-character License S/N (serial number) that is on your

license. The program responds:

Enter your serial number KEY (uppercase letters only) >

Installing Software and Setting Up CMS

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9. Enter the 6-character Serial Number Key that is on your license. The program responds:

WARNING!

This software, and its authorized use and number of users, are subject to the applicable license agreement with Informix Software, Inc. If the number of users exceeds the licensed number, the excess users may be prevented from using the software. UNAUTHORIZED USE OR COPYING MAY SUBJECT YOU AND YOUR COMPANY TO SEVERE CIVIL AND CRIMINAL LIABILITIES.

Press RETURN to continue, or the interrupt key (usually CTRL-C or DEL) to abort.

10. Press Enter to continue with the installation. The program responds:

Installing the

INFORMIX

Runtime ESQL

9.14 Package (Required)

Installing directory .

. . . . .

Installation of INFORMIX-SE complete. #

11. Enter: eject cdrom

1. Use the following table to record the Serial Number and Serial Number Key for this

INFORMIX

package.

Serial Number Serial Number Key

2. Verify that the “

INFORMIX

ESQL Version 9.14” CD is already

loaded in the CD-ROM drive.

/cdrom/unnamed_cdrom on /vol/dev/dsk/c0t2d0/unnamed_cdrom read only on (

current date and time

)

Installing Software and Setting Up CMS

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4. Change to the

INFORMIX

directory by entering:

cd $INFORMIXDIR

5. To verify that you are in the

INFORMIX

directory, enter

pwd

6. The system should respond:

/opt/informix

7. Enter the following command to copy the

from the CD-ROM to the current directory:

tar xvf /cdrom/cdrom0/conn.tar

The program responds:

x conncontent.tar, 22489600 bytes, 43925 tape blocks x installconn, 10704 bytes, 21 tape blocks

INFORMIX

ESQL files

8. Enter the following to start the installation of the

INFORMIX

ESQL

software package:

./installconn

The program responds:

Your existing INFORMIX shared libraries, if any, will be replaced and upgraded. Are you sure? [yes/no]

9. Ignore the “cat” message, and enter y. The program responds:

Is I-Connect being installed along with Informix Dynamic Server with Universal Data Option (Release 9, requires to be run as user "informix")? (yes or no)

Installing Software and Setting Up CMS

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10. Enter n. The program responds:

Extracting files from conncontent file...

Installing I-Connect as user "root"...

Installation Script

Installation Script Requirements:

- A user "informix" and a group "informix" must be known to the system.

- The product source files must have been loaded by user root

- This installation procedure must be run by user root.

This script will change the owner, group, and mode of many of the files of this package in this directory. Press RETURN to continue, or the interrupt key (usually CTRL-C or DEL) to abort.

1 1. Press Enter to continue with the installation procedure. The program

responds:

Enter your serial number (e.g.,INF#R999999) >

12. Enter the 11-character License S/N (serial number) that is on your license. The program responds:

Enter your serial number KEY (uppercase letters only) >

13. Enter the 6-character Serial Number Key that is on your license. The program responds:

Press RETURN to continue, or the interrupt key (usually CTRL-C or DEL) to abort.

Installing Software and Setting Up CMS

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14. Press Enter to continue with the install ation procedure. The program responds:

Installing directory .

. . . . .

Installation of INFORMIX-Connect complete. #

15. Enter eject cdrom to eject the CD-ROM from the computer.

16. Remove the CD-ROM from the disk tray and place the CD-ROM back in its case. You must now install the

INFORMIX

ILS software.

Installing the

INFORMIX

ILS

2.11 Package (Required)

1. Load the “

INFORMIX ILS Version 2.11

” CD into the CD-ROM drive.

2. After about 15 seconds, enter mount to verify the name of the CD-ROM. The program responds with a list of devices and file

systems currently mounted. The la st line should displ ay the installed CD, as shown below:

. . . . . . . . .

/cdrom/volume_1 on /vol/dev/dsk/c0t2d0/volume_1 read only

current date and time

on (

3. Change to the

INFORMIX

)

directory by entering:

cd $INFORMIXDIR

4. To verify that you are in the

INFORMIX

directory, enter pwd. The

system should respond:

/opt/informix

Installing Software and Setting Up CMS

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5. Enter the following command to start the

INFORMIX

ILS installation

program:

sh /cdrom/cdrom0/install

The program responds:

INTERNATIONAL LANGUAGE SUPPLEMENT USER INTERFACE LANGUAG

(1) English (5) Russian (2) German (6) Polish (3) French (7) Czech (4) Spanish (8) Slovak

(9) Help (10) Exit

Select installer language?

6. Enter the number that corresponds with the language you wish to

use during the installation program (for example, enter 1 to select English). If you select a language other than English, you must also select a display character set. After you make that selection, the program responds:

INFORMIX INTERNATIONAL LANGUAGE SUPPLEMENT (ILS) INSTALLER FOR ALL UNIX PLATFORMS

Choose install type: (1) Express Install Installs everything relating to one or more languages.

(2) Custom Install You specify exactly what you want to install. Other options: (3) Help Displays information on the contents of this package,

and explains the options on this screen. (4) Exit Exit this installer.

(E)nglish (D)eutsch/German (F)rancais/French e(S)panol/Spanish (R)ussian (P)oliski/Polish (C)ekych/Czech s(L)ovych/Slovak

Enter one choice, and hit ENTER:

Installing Software and Setting Up CMS

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7. Enter 2 to select Custom Install. The program responds:

Custom Install

--------------

(1) User interface Installs a localised user interface for Servers and Tools.

(2) Locale Installs locales by language, territory and code page.

(3) Operating System locales Installs operating system equivalent locales.

(4) Code set conversion Installs code set conversion files between code pages.

(5) Help (6) GLS source install [Enabled] (7) Previous Screen (8) Exit

(E)nglish (D)eutsch/German (F)rancais/French e(S)panol/Spanish (R)ussian (P)oliski/Polish (C)ekych/Czech s(L)ovych/Slovak

Select the components to install:

8. Enter 2 4 to select the Locale and Code set conversion options. The program responds:

LOCALES - LANGUAGES

Install locales and associated character maps for what languages?

(1) Arabic (11) Greek (21) Romanian (2) Bulgarian (12) Hebrew (22) Russian (3) Chinese (13) Icelandic (23) Serbo-Croatian (4) Czech (14) Italian (24) Slovak (5) Danish (15) Japanese (25) Spanish (6) Dutch (16) Korean (26) Swedish (7) English (17) Latvian (27) Thai (8) Finnish (18) Norwegian (28) Turkish (9) French (19) Polish (29) Ukrainian (10) German (20) Portuguese

(30) Help (31) All Of The Above (32) Custom Screen (33) Exit

(E)nglish (D)eutsch/German (F)rancais/French e(S)panol/Spanish (R)ussian (P)oliski/Polish (C)ekych/Czech s(L)ovych/Slovak

Enter one or more choices, separated with spaces, and hit ENTER:

Installing Software and Setting Up CMS

Installing INFORMIX 2-79

CentreVu®

CMS R3V8 Software Installation and Setup

9. Enter 7 15 to select English and Japanese. The program

responds:

LOCALES - TERRITORIES

Install English language locales for what territories?

(1) Australia (2) United Kingdom (3) United States

(4) Help (5) All Of The Above (6) Custom Screen (7) Exit

(E)nglish (D)eutsch/German (F)rancais/French e(S)panol/Spanish (R)ussian (P)oliski/Polish (C)ekych/Czech s(L)ovych/Slovak

Enter one or more choices, separated with spaces, and hit ENTER:

10. Enter 3 to select United States. The program responds

LOCALE - CODESETS

Install English language locales for what codesets?

(1) ISO 8859-1 (2) DOS Code Page 850 (3) Windows CP 1252 (4) UNICODE (5) UTF8

(6) Help (7) All Of The Above (8) Custom Screen (9) Exit

(E)nglish (D)eutsch/German (F)rancais/French e(S)panol/Spanish (R)ussian (P)oliski/Polish (C)ekych/Czech s(L)ovych/Slovak

Enter one or more choices, separated with spaces, and hit ENTER:

Installing Software and Setting Up CMS

Installing INFORMIX 2-80

CentreVu®

CMS R3V8 Software Installation and Setup

11. Enter 5 to select UTF8. The program responds:

LOCALE - CODESETS

Install Japanese language locales for what codesets?

(1) Standard-Shift-JIS (2) Shift-JIS+JISX0212 (3) UJIS/EUC

(4) UTF8

(4) Help (5) All Of The Above (6) Custom Screen (7) Exit

(E)nglish (D)eutsch/German (F)rancais/French e(S)panol/Spanish (R)ussian (P)oliski/Polish (C)ekych/Czech s(L)ovych/Slovak

Enter one or more choices, separated with spaces, and hit ENTER:

12. Enter 4 to select UTF8. The program responds:

CODESET CONVERSION REGIONS

Choose the regions for which you require codeset conversion tables. (1) Arabic (7) Japanese (2) Baltic (8) Korean (3) Cyrillic (9) Simplified Chinese (4) Eastern European (10) Trad. Chinese (5) Greek (11) Turkish (6) Hebrew (12) Western European

(13) Help (14) All Of The Above (15) Custom Screen (16) Exit

(E)nglish (D)eutsch/German (F)rancais/French e(S)panol/Spanish (R)ussian (P)oliski/Polish (C)ekych/Czech s(L)ovych/Slovak

Enter one or more choices, separated with spaces, and hit ENTER:

Installing Software and Setting Up CMS

Installing INFORMIX 2-81

CentreVu®

CMS R3V8 Software Installation and Setup

13. Enter 7 12 to select Japanese and Western Europe. The program responds:

CODESET CONVERSION TABLES - CODESETS Install Japanese codeset conversion tables for what codesets?

(1) Shift-JIS+JISX0212 (2) Standard-Shift-JIS (3) UJIS/EUC (4) UNICODE (5) UTF8

(6) Help (7) All Of The Above (8) Custom Screen (9) Exit

(E)nglish (D)eutsch/German (F)rancais/French e(S)panol/Spanish (R)ussian (P)oliski/Polish (C)ekych/Czech s(L)ovych/Slovak

Select two or more options. All available combinations of the selected options will be installed.

14. Enter 1 2 5 to select Shift-JIS+JISX0212, Standard- Shift-JIS, and UTF8. The program responds:

CODESET CONVERSION TABLES - CODESETS Install Western European codeset conversion tables for what codesets?

(1) ASCII 7-bit (9) IBM CCSID 00273 (17) IBM CCSID 871 (2) DOS Code Page 437 (10) IBM CCSID 00277 (18) ISO-7-Danish (3) DOS Code Page 850 (11) IBM CCSID 00278 (19) ISO-7-German (4) DOS Code Page 860 (12) IBM CCSID 00280 (20) ISO 8859-1 (5) DOS Code Page 863 (13) IBM CCSID 00284 (21) UNICODE (6) DOS Code Page 865 (14) IBM CCSID 00285 (22) UTF8 (7) EBCDIC (15) IBM CCSID 00297 (23) Windows CP 1252 (8) HP-Roman8 (16) IBM CCSID 00500

(24) Help (25) All Of The Above (26) Custom Screen (27) Exit

(E)nglish (D)eutsch/German (F)rancais/French e(S)panol/Spanish (R)ussian (P)oliski/Polish (C)ekych/Czech s(L)ovych/Slovak

Select two or more options. All available combinations of the selected options will be installed.

Installing Software and Setting Up CMS

Installing INFORMIX 2-82

CentreVu®

CMS R3V8 Software Installation and Setup

15. Enter 20 22 to select ISO 8859-1 and UTF8. The program responds

SUMMARY: You have chosen to install the following

-------------------------------------------------------------

Installing locales:

English United States UTF8

Japanese Japan UTF8

Installing codeset conversion tables:

Japanese Shift-JIS+JISX0212 Standard-Shift-JIS UTF8

Western European ISO 8859-1 UTF8

Hit ENTER to confirm or ‘q‘ to return to main menu.

16. Press Enter to begin installation. The program responds:

Installing international software Please wait... Installing gls... Installation complete. See $INFORMIXDIR/ils.log for a list of installed files. See $INFORMIXDIR/release/README and $INFORMIXDIR/release/ILS_COMPAT for further information.

Hit ENTER to return to main menu...

AT&T Definity - Enterprise R 8-2 CMS Software - Installation and Set-up

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Overview P-1

Reasons for Reissue 0

Organization 0

Conventions P-2

Related Documents 0

Introduction

Overview 1-1

Supported Hardware Platforms 1

Required and Optional Software 1

Roles and Responsibilities 1-3

CentreVu CMS Helplines 1-5

Customer Support for U.S. and Canada

Techn ician Support for U.S. and Canada

International Support

Installing Software and Setting Up CMS

Overview 2-1

Summary of Procedures

Prerequisites 2

Installing the Solaris Operating System 2-4

Overview 2

Platform Considerations

Before You Begin

Identifying the System

Setting the Date and Time

Partitioning the Hard Disks

Installing the Selected Options

Assigning a Root Password 2

Opening a T erminal Window

Enabling Korn Shell and the Backspace Key

Displaying and Setting the EEPROM Parameters

Turning On the System Activity Recorder

Installing Link and Port Packages 2-40

Installing the HSI/P Software

Installing the SAI/P Adapter Drivers

Installing the Aurora Port Drivers

Installing the Bay Networks Annex NTS Drivers

Setting Up the NTS Start-Up Files

Installing INFORMIX 2-67

Overview 2

Prerequisites 2