AT&T Definity 8434, Definity Generic 1, Definity Generic 3, Definity System 75 User Manual

AT&T

DEFINITY

Generic 1, Generic 3, and System 75
8434 Voice Terminal User's Guide

®

Communications System

NOTICE

While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
responsibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact:

AT&T Customer Information Center
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P.O. Box 19901
Indianapolis, IN 46219
1 800 432-6600
In Canada: 1 800 255-1242

Order:

Document No. AT&T 555-230-765
Issue 1, May 1994

For more information about AT&T documents, see Business Communications
Systems Publications Catalog, 555-000-010.

HEARING AID COMPATIBILITY

This equipment is compatible with the inductively coupled hearing aids as required
by the Federal Communications Commission (FCC).

YOUR RESPONSIBILITY FOR YOUR SYSTEM´S SECURITY

You are responsible for the security of your system. AT&T does not warrant that
this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. AT&T
will not be responsible for any charges that result from such unauthorized use.
Product administration to prevent unauthorized use is your responsibility and your
system manager should read all documents provided with this product to fully
understand the features available that may reduce your risk of incurring charges.

Prepared by
AT&T GBCS Documentation Development
Middletown, New Jersey 07748-1976

©1994 AT&T

All Rights Reserved

Printed in USA

Contents

Your 8434 Voice Terminal

A Quick Look at the Features

1
5

5

Voice Features
Display Features and Features Used with the Softkeys

How to Use the Features

General Instructions
Conventions Used in The Following Procedures
Troubleshooting (Later in This Guide)

8
9

9
10
10

Quick Reference Lists (At the Back of This Guide)

Using the Display, Softkeys and Display Control Buttons

Entering Softkey Mode and Viewing

the Three Feature Option Screens
Using the Softkeys to Activate a Feature
Resetting the Speakerphone with the Softkeys

(When Powering Up the Voice Terminal)

10
11

11
13

14

Voice Feature Procedures

Abbreviated Dialing (AD)
Automatic Callback
Bridging/Manual Exclusion
Call Coverage/Consult
Call Forwarding — Busy/Dont Answer
Call Forwarding — Follow Me
Call Park
Call Pickup
Conference
Drop
Handset Volume
Hold

Intercom (Automatic/Dial)
Last Number Dialed
Leave Word Calling (LWC)
Message
Mute
Priority Calling

Reset Speakerphone
Select Ring (and Ringer Volume)
Send All Calls
Speaker

16
16
18
19
20
21
22
23
24
24
25
25
26
27
27
28
29
29
30
31
32
33
34

i

Speakerphone
Test
Transfer

Display Feature Procedures

Call Information

Exit (Normal)
Inspect
Message Retrieval
Normal (Exit)
Time/Date
Timer

Tones and Their Meanings

36
37
38

39
39

39
40

40
42

42
42

43
43

Ringing Tones

43
44

Feedback Tones

Troubleshooting

Key Words to Know

46

Quick Reference Lists

ii

Your 8434 Voice Terminal

The 8434 voice terminal is designed so you can conveniently use the many features
of the AT&T DEFINITY® Communications System Generic 1 or Generic 3 and
System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below
and explained on the following pages.

Figure 1. 8434 Voice Terminal

1

Starting with the display at the top of Figure 1 and continuing clockwise:

Display
24 Call appearances/

feature buttons

Line jack
(on back of voice terminal)

Speakerphone/headset
adapter jack (on back of voice
terminal)

Message light

Dial pad

Hold/Ring button

Speaker/Reset
Spkr button

A 2-line by 40-character display.
These 24 buttons can be used either for incoming and

outgoing calls

(call appearances)

and are labeled with

an extension number or for accessing features

(feature buttons)

and are labeled with a feature name.
Each has a red light telling you this is the line you are
using or this is the line you will get when you lift your
handset. The green status light next to each call
appearance and feature button tells you the line or
feature is being used.

This jack is used for connecting a line cord to your voice
terminal. The jack is labeled “LINE.”

This jack is used for connecting an externaI
speakerphone (such as an S101A or S201A
Speakerphone) or a headset adapter (such as a 500A
Headset Adapter) to your voice terminal. The jack is
labeled

A red light which goes on steadily when a message has
been left for you.

The standard 12-button pad for dialing phone numbers
and accessing features. The letters “Q” and “Z” have
been added to the appropriate dial pad keys for
directory access, and the “5” button on your dial pad has

raised bars for visually-impaired users.

A red button for putting a call on hold. By pressing
[

Shift ] and then [ Hold ], you can select a personalized

ring for your voice terminal from eight possible ringing
patterns.

For accessing the built-in 2-way speakerphone. When
you press [

Shift ] and then [ Speaker ] (your voice terminal

must be on-hook, and it must be set for the
Speakerphone feature), you hear a set of tones as the
speakerphone performs an acoustic test of the
environment. When the tones stop, your speakerphone
has finished adjusting itself for optimal performance
and is ready for use.
Note: Your voice terminal can be set for either the
Speaker (listen-only) feature or the Speakerphone
(listen and talk) feature. Check with your system
manager to see how your Speaker button is to be used.

Handset jack

This jack is for connecting a handset to your voice

(on back of voice terminal)

terminal. The jack is labeled

Mute button

For turning off the microphone associated with the
handset or the built-in speakerphone so the other person
on the call cannot hear you.

2

Drop button

Test button

Conference button

Shift button

•

•

Transfer button
Volume control

button

•

•

•

10 Call appearances/
feature buttons

For disconnecting from a call or dropping the last party
added to a conference call.

When the voice terminal is initially powered up, the
green light next to [

Test

] flashes if the link with the
PBX is not (or not yet) operational. The light changes to
steady green when the voice terminal is able to
communicate with the PBX, and then goes off after a

short period of time. After the voice terminal is powered

up, you can press [

Test

] to test the lights and the

display on your voice terminal.
For setting up conference calls. This button is labeled

[

Conf

] .

A blue button which can be used to access two additional
features (when [

Shift

] is active, the red light next to the

button is on):

When used with [

Hold

] , you can select a
personalized ring from among eight available
patterns.

When used with [ Speaker ] , you can perform an
acoustic test of the environment and adjust the
speakerphone to the surrounding acoustic
environment for optimal performance (for the
built-in speakerphone option only).

For transferring a call to another voice terminal.

For adjusting the volume of the following:

The speakerphone or speaker when a call is in
progress using the 2-way speakerphone or 1-way
speaker

The handset receiver level while a call is in progress
using the handset

The tone ringer when the speaker is off and either
the handset is inactive or the tone ringer is active

Note:

When the speaker is active, the ringer volume is
automatically reduced to a low setting. The volume is
restored when the speaker is turned off.

Remember:

The Volume control button on your voice
terminal does not control the volume level of adjunct
equipment.

At least three of these 10 buttons are devoted to

incoming and outgoing calls

(call appearances)

and

are labeled with an extension number; the remaining

buttons can also be call appearance buttons, or they can

access features

(feature buttons)

and are therefore

labeled with a feature name.

Handset

Display control buttons

[

Prev

] , and [

Next

] .

Softkeys

A handset is provided for placing and receiving calls.

(The handset is also known as the receiver.) In most
cases, you must lift the handset (go off-hook) or activate
the speaker or speakerphone before you can use a
feature.

These four buttons are labeled [

Menu ] , [ Exit ] ,

•

•

•

[ Menu ] is used to enter Softkey Mode and access the
first feature option screen.

[

Exit ] is used for exiting the Softkey Mode and

returning to Normal (call-handling) Mode.
[

Prev

] and [

Next

] can be used to help you go

back and forth through the feature option screens.

The five buttons located below the display and labeled
with arrows ( [ ] ) correspond to words on the display
screen. You can use the softkeys along with display
control keys to access up to 15 features on your voice
terminal in addition to those features administered on
the call appearance/feature buttons.

For a list of the features that can be accessed with the
softkeys, check with your system manager. For
procedures for using these softkey features, see “Using
the Display, Softkeys, and Display Control Buttons”
later in this guide.

4

A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be
used with the 8434 voice terminal. Each description includes what each feature does
and how you might want to use it.

Note: You will automatically have the following features on your voice terminal:

Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice
features and Normal Mode/the Exit feature (labeled [

Exit ] on the voice terminal)

among the display features. You may also be able to use the Speakerphone (and
Reset Speakerphone) or the Speaker feature. Check with your system manager to
see what other features you can use with the DEFINITY Generic 1 or Generic 3 or
System 75 switch.

You may also be able to use up to 15 other features accessed with the softkeys and
display control buttons. These features are in addition to the features administered
on the call appearance/feature buttons on your voice terminal. Check with your
system manager to see which softkey features are available to you.

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick

and easy dialing. Each number can be a complete or partial telephone number, an
extension number, or a feature or trunk code. Abbreviated Dialing offers four
possible types of lists— personal, group, system, and enhanced, and you can have a
total of three out of the four lists. Numbers on a personal list are programmable by
you; numbers on group lists are programmable by the controller of the list; system
lists are programmable only by the system manager. Use this feature as a timesaver
for dialing frequently called, lengthy, or emergency numbers. Note: Check with
your system manager concerning what types of lists you have and how many of each
list.

Automatic Callback Sends you a special 3-burst ring indicating a previously busy
or unanswered extension you dialed is now available. Use to avoid constant redialing
when you wish to speak to someone who is frequently busy on the telephone or in
and out of the office. Note: You can use this feature only for extensions, not for
outside numbers.

Bridging/Manual Exclusion Permits you to answer or join in calls to someone else’s
extension by pressing a bridged appearance button on your voice terminal. This
button can be any call appearance button labeled with another user’s primary
extension number, as assigned to you by your system manager. Use to assist in
handling calls for a designated coworker. Note: You can use the Manual

Exclusion

feature to keep other users with whom you have a bridged call

appearance from listening in on an existing call.

5

Call Coverage/Consult Provides automatic redirection of certain calls to your voice
terminal for answering. (Your system manager determines which calls will be sent
to you.) Use to answer calls for other extensions for whom you provide coverage.
Note: If you are a covering user, you can use the Consult feature, after answering
a coverage call, to call the principal (the person for whom you are answering calls)
for private consultation. Then, you can add the calling party to the conversation,
transfer the call to the principal, or return to the calling party.

Call Forwarding All Calls Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away
from your voice terminal and you want your calls to be forwarded to a telephone
number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from another
voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can use this feature only if you and
the called party have been assigned to the same pickup group by your system
manager.

Conference Allows you to conference up to six parties on a call (including yourself)
so you can conduct a 6-way discussion. Use to set up time-saving conferences, or to
spontaneously include an additional party important to a conversation.

Drop Disconnects from a call without requiring you to hang up the handset, turn

off the speakerphone, or press the switchhook. Can also be used with the Conference
feature to disconnect the last party added. Use whenever you want to continue using
the handset or speakerphone after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can
place another call, activate another feature, answer a waiting call, or leave your
voice terminal to do another task. Use when you have a call you don’t want to drop,
but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives you quick access to specified extensions. With
Automatic Intercom, you can call a predetermined partner by pressing a single

feature button. With Dial Intercom, you can call any member of a predetermined
group of users. (For the Dial Intercom feature, you need to know the group member’s
2- or 3-digit code.) Use to rapidly dial frequently called numbers.

Last Number Dialed Automatically redials the last extension or outside number
you dialed. Use to save time in redialing a busy or unanswered number.

Leave Word Calling (LWC) Leaves a message for another extension to call you
back. The called party will be able to dial message service (for example, an
attendant, AUDIX, a covering user, etc.) to retrieve a short, standard message which
gives your name and extension, the date and time you called, and the number of
times you called. Use whenever you wish to have someone call you back; it will help
cut down on repeated call attempts. This feature also allows other people in your
system to leave a message for you.

6

Message Your Message light goes on when a caller has left a message for you. You
can then follow your system manager’s local message retrieval procedures to get your
message.

Mute Allows you to turn off the microphone of the built-in speakerphone or the
handset. Use when you want to confer with someone in the room with you, but you
do not want the other person on the call to hear your conversation.

Priority Calling Allows you to call an extension with a distinctive 3-burst ring to
indicate your call requires immediate attention. Use when you have important or

timely information for someone.
Reset Speakerphone Initiates an acoustic test of the surrounding environment by

using a series of tones. When the tones stop, your speakerphone has finished
adjusting itself for optimal performance. It is now ready for use. Use whenever you

move your voice terminal to a different location (even in the same room), when the
red light next to [

Speaker

] is fluttering, or when the display shows you a message that
the speakerphone needs to be reset. You can access this feature by pressing [ Shift ]
and then [

Speaker

] or pressing the softkey below the word “Begin” on the display.

Select Ring Allows you to choose your own personalized ringing pattern for your
voice terminal from among eight available patterns. Use to help distinguish your
incoming calls from those of other nearby voice terminals. You can access this
feature pressing [

Shift ] and then [ Hold ] .

Send All Calls Temporarily sends all your calls to the extension of a person

designated by your system manager to answer them when you cannot (perhaps a
secretary or receptionist). Use when you will be away from your desk for awhile, or
when you do not wish to be interrupted by telephone calls.

Speaker (Listen-Only) Allows you to place calls or access other voice features
without lifting the handset. However, in order to speak to the other party, you must
use the handset. Use with feature activities that require listening only, such as on­hook dialing, monitoring calls on hold, and group listening situations. Note: Your
voice terminal has either the Speaker (listen-only) or the Speakerphone function.
Check with the system manager to see how your voice terminal is administered.

Speakerphone Allows you to place and answer calls or access other voice features
without lifting the handset. When you press [

Shift ] (when on-hook) and then

[

Speaker ] the built-in speakerphone performs a test of the surrounding acoustic

environment by using a sequence of tones. When the tones stop, your speakerphone

has finished adjusting itself for optimal performance. It is now ready for use. (See

“Reset Speakerphone.”) Use the built-in speakerphone any time you prefer hands­free communication, both speaking and listening, or for group conference situations.
Note: Your voice terminal has either the Speaker (listen-only) or the Speakerphone
(listen and speak) feature. Check with your system manager to see how your voice
terminal is administered.

Test When the voice terminal is initially powered up, the green light next to [ Test ]
flashes if the link with the PBX is not (or not yet) operational. The light changes to
steady green when the voice terminal is able to communicate with the PBX, and then
goes off after a short period of time. After the voice terminal is powered up, you can
press [

Test ] to test the lights and the display on your voice terminal.

Transfer Transfers a call from your voice terminal to another extension or outside

number. Use when your caller needs to speak further with someone else.

7

Display Features and Features Used with the Softkeys

Note: Besides the display features listed and described below, you may also be able
to use up to 15 additional features accessed with the softkeys and display control
buttons. Your system manager can tell you which softkey features are available to
you.

Directory Searches for the extension of another user in your location by allowing
you to key in the user’s name with the dial pad. Use as a handy quick reference
source for extension number information.

Exit Use [

Exit ] to leave Display Mode (after using any display or softkey feature)

and return to Normal (call-handling) Mode. Once you are in Normal Mode, you can

use the display to identify current call appearance, calling/called party, and

calling/called number.

Feature Status Indication Indicates the status of each feature accessed with the

softkeys. If the feature is active, an arrow (

▼ ) appears above the feature

abbreviation; if the arrow does not appear above the feature, the feature is off.

Inspect Shows you call-related information for an incoming call when you are
already active on a call. Use to identify and screen new calls.

Message Retrieval Allows you to retrieve messages left for you when your Message
light is on. Will also let you retrieve messages for other voice terminals not equipped
with a display (if you are authorized as a systemwide message retriever by your
system manager). Use to quickly and conveniently check messages, even when you
are already on a call.

Normal see “Exit.”
Stored Number Allows you to check the number stored on an Abbreviated Dialing

button or as an item on an Abbreviated Dialing list. Also lets you see what number
you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing
list items before placing a call or reprogramming a number, and to make sure the
Last Number Dialed feature is appropriate to use.

Time/Date Shows you the date and time. Use as a handy calendar and clock.

Timer Allows you to measure elapsed time. Use in order to keep track of time

spent on a call or task.

8

How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and
Display Feature Procedures, give short, step-by-step instructions for using each
feature. For your convenience, the features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

•

The first time you use these procedures, you will need to customize them for your
voice terminal by obtaining the following information from your system manager:

Your system manager may assign call appearances or features to some of the
34 call appearance/feature buttons on your voice terminal. To the right of
each feature name in this section is a box. For each feature you have on your
voice terminal or feature you can access with the softkeys (see “Note” below),
mark a [ ✔

] in the blank box as a reminder. The Conference, Drop, Hold,
Message, Mute, Select Ring, Test, and Transfer voice features and the
Normal Mode/the Exit feature ( [

Exit ] on the voice terminal) are already

marked for you. You may also be able to use the Speakerphone (and Reset
Speakerphone) or the Speaker feature. Check with your system manager to
see what other features you can use with the DEFINITY Generic 1 or
Generic 3 or System 75 switch.

Note: You may also be able to use up to 15 additional features accessed with
the softkeys and display control buttons. Check with your system manager to
see which softkey features are available on your voice terminal and then put
a checkmark in the box beside each of those features.

Any feature not appearing on a button or accessed with the display and
softkeys can be activated or canceled by dialing a 1-, 2-, or 3-digit feature
access code. Ask your system manager for the feature access codes for the
features you need, and then write the assigned code number in the provided
blanks in each feature procedure.

•

•

•

To operate a feature, you must have the handset off-hook (removed from
the cradle of the voice terminal) or the speaker or speakerphone on
unless otherwise noted.

If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get dial tone,
and begin again at Step 1.

System 75 is available in more than one version. Some features, such as
Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
Priority Calling operate slightly differently with Version 1, and possibly
Version 2, than they do with later versions. If you are using Version 1 or 2 of the
System 75 software, you should check the section titled Troubleshooting later
in this guide before you use you use any of these four features.

9

Conventions Used in The Following Procedures

[

xxxxx

]

This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red light and a green status light and is
labeled with an extension number (shown as xxxxx).

[

Feature

] and

Each of these boxes represents a button that has a

[

Feature xxxxx

]

feature assigned to it. The button is labeled with the
feature name, sometimes followed by an extension
number (shown as

xxxxx)

or a person’s name.

LWC CnLWC Cnslt AutCB Timer

This rectangular box, 2 lines by 40 characters,
represents the 8434 display screen. Like the example to
the left, the second line appearing on the display will
most likely list the features you can access with the
softkeys. For directions on using the display and
softkeys, see the section titled Using the Display,

Softkeys, and Display Control Buttons.

[feedback tones]

The tone that appears in brackets after a step, such as
[dial tone], indicates what you should hear from your

handset (or speakerphone) after successfully performing
that step.

For a list of tones and their meanings, see the section
titled

Tones and Their Meanings.

Troubleshooting (Later in This Guide)

Later in this guide you will find a short section on troubleshooting. Use the
procedures listed in that section if you have problems in using your voice terminal.

Quick Reference Lists (At the Back of This Guide)

At the back of this guide is a set of quick reference lists. Use them to record your
feature access codes and trunk codes, Abbreviated Dialing personal list items, and
message and attendant extensions. Once you have completed the lists, remove the
page from the guide (tear along the perforation), and keep the lists near your voice
terminal.

10

Using the Display, Softkeys and

Display Control Buttons

The following information will help you use the display, the softkeys, and the display
control buttons.

The softkeys are the five keys labeled with arrows ( [ ▲ ] ) located directly below the
display. The four display control buttons, labeled [

Menu ], [ Exit ], [ Prev ],

and [

Next ] are located under the softkeys. Figure 2 shows the location of the

softkeys in relation to the display above the softkeys and the display control buttons
below them.

Figure 2. The Display, Softkeys, and Display Control Buttons

Entering Softkey Mode and Viewing the Three Feature Option Screens

There are three separate feature option screens. Each of these screens allows you to
select from five different features.

You can enter Softkey Mode by pressing the display option button labeled [ Menu ].
The following is an example of a feature option screen.

▼

LWC

CnLWC

Cnslt

AutCB

Timer

[ ▲ ]

[

▲ ]

[

▲ ]

[

▲ ]

[

▲ ]

The top line of each feature option screen shows you the status of each of the five
features. An arrow appears above the name of a feature if that feature is active. If
there is no arrow above the feature, the feature is not active. In the above example,
the Automatic Callback feature is active because there is an arrow above that
feature name.

Note:

If the feature requires you to dial a telephone number or extension, such as
Call Forwarding, you will temporarily see the digits you are dialing, rather than the
arrow, above the feature name.

11

The second line on each feature option screen shows the features you can access. To
use any of these features, you must press the softkey below the feature name. For
example, on the feature option screen shown on the previous page, you can leave a
message for another extension to call you back by pressing the softkey below

LWC

(the Leave Word Calling feature). If you want to cancel the message, press the
softkey below

CnLWC

(the Cancel Leave Word Calling feature).

To see the next set of five features, press the display control button labeled [ Next ] ;
to move back a screen, press the display control button labeled [

Prev ] . Press

[

Next ] or [ Prev ] until the feature you want to use appears on the second line.

The following flowchart (Figure 3) shows the default features for the three feature
option screens. These are the 15 softkey features available when the voice terminal
(with display) is shipped from the factory. Also, see “Other Softkey Features That
May Be On Your Display” in this section.

LWC CnLWC Cnslt AutCB Timer

CFrwd CPark Excl TmDay PCall

Cancel

LWC

Automatic

Callback

Leave
Word

Calling

Prog Pause Spress Mark Wait

Consult

Timer

Call

Time/

Park

Date

Call

Manual

Priority

Forwarding

Exclusion

Calling

AD

Pause

AD

Mark

Abbreviated

AD

Dialing (AD)

Suppress

Program

AD

Wait

Figure 3. The Three Default Feature Option Screens

Notes on the Default Features

An error tone (one beep) sounds when you have made a mistake in your softkey
entries.

Press [ Exit ] at any time to exit Softkey Mode and return to Normal (call-handling)
Mode.

12