AT&T definity 7444 User Manual

AT&T

DEFINITY

®

Communications
System Generic 2

and System 85

7444 Voice Terminal
User's Guide

NOTICE

While reasonable efforts were made to ensure the information in this document
was complete and accurate at the time of printing, AT&T can assume no responsibility

for any errors. Changes or corrections to the information contained in this document
may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact:

AT&T Customer Information Center
2855 North Franklin Road
P. O. Box 19901

Indianapolis, IN 46219
1-800-432-6600,
In Canada: 1-800-255-1242

Order:

Document No. 555-104-744
Issue 1, July 1991

For more information about AT&T documents, see Business Communications Systems

Publications Catalog (555-000-010).

HEARING AID COMPATIBILITY

This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communication Commission (FCC).

Prepared by
AT&T Technical Publications Department
Denver, CO 80234

©1991 AT&T

All Rights Reserved

Printed in USA

Contents

Your 7444 Voice Terminal
A Quick look at the Features
How to Use the Features

Abbreviated Dialing (AD)

Automatic Callback
Bridging
Call Coverage/Consult

Call Forwarding — Busy/Don’t Answer

Call Forwarding — Follow Me

Call Park

Call Pickup

Conference

Drop

Hold

Intercom (Automatic/Dial)

Last Number Dialed

Leave Word Calling (LWC)

Message

Mute

Priority Calling

Reset speakerphone

Select Button

Select Ring (and Ringer Volume)

Self-Test

Send All Calls

Speaker

Speakerphone
Terminal Busy Indication
Transfer

Display Features

Date/Time

Inspect

Message Retrieval
Normal
Stored Number

Timer

1
4

8

10
12

13
13
14
15
16
17
18
19
20
20
21
21

22
23
23
24
25
25
26
27
28
29
31
31
32
32
33
33
35
35
36

i

Tones and Their Meanings
Key Words to Know
Quick-Reference Lists

37
38
40

ii

Your 7444 Voice Terminal

The 7444 Voice Terminal is designed so that you can conveniently use the features of
the AT&T DEFINITY® Communications System Generic 2 and System 85. Familiarize
yourself with your telephone, shown in Figure 1 and explained below.

2

1

3

4

5 6

7

19

8

9

18

17

16

15

14 13

12

10

11

Figure 1. 7444 Voice Terminal

Starting with the handset and continuing clockwise:

1) Handset

2) Drop/Test button

3) Conference/Ring
button

4) Display

5) Transfer button

6) Hold button

7) Speakerphone/
headset adapter jack
(on back of telephone)

8) Line jack (on back
of telephone)

For placing and answering calls. Also known as the receiver.
For disconnecting from a call. When used with



-Select

,

you

can test the lights, ringer, and display on your telephone.
For setting up conference calls. When used with



-Select

,

you can select your own personalized ring.

A built-in 2-line by 40-character VFD (vacuum fluorescent
display).

For transferring a call to another telephone.

For putting a call on hold.

This jack is used for connecting an external speakerphone or

a headset adapter to your telephone. The jack is labeled .

This jack is used for connecting a line cord to your telephone.
The jack is labeled “LINE.”

1

9) Call

These 22 buttons can be used for

either

incoming and out

appearances/feature

going calls

(call appearances)

and are labeled with an

buttons

extension number for accessing features

(feature buttons)

and
are labeled with a feature name. Each has a red in-use light
to tell you the line is being used or that this is the line you
will get when you lift your handset. The green status light
next to each call appearance and feature button tells you the
line or feature is being used.

10) Select button

1)

2)

3)

11) Mute button

Can be used in 3 different ways:

Used with



Drop-Test



to initiate a self-test of your

telephone;

Used with



Conference-Ring



to select your own personalized

ring from among 8 available patterns;

Used with



Speaker-Reset Spkr



to perform an acoustic test of

the environment and adjust the speakerphone to the

surrounding acoustic environment for optimal
performance.

For turning off the microphone of the built-in speakerphone
or the handset so the other person cannot hear you.

Note:

If your telephone is set for the Speaker (listen-only)

feature, pressing



Mute



while on a call using the handset will

affect

only

the microphone associated with the handset.
When you use the Speaker feature, the Mute feature is also
activated and the light next to



Mute



is always on.

12) Dial pad

The standard 12-button pad for dialing phone numbers and
accessing features. The letters “Q” and “Z” have been added
to the appropriate dial pad keys for directory access, and the
“5” button on your dial pad has raised bars for visually­impaired users.

13) Speaker/Reset

For accessing the speaker

or

the built-in speakerphone and

Speakerphone button

microphone combination. When you touch



-Select



and then



Speaker-Reset Spkr



you hear a set of tones as the speakerphone
performs an acoustic test of the environment. When the
tones stop, your speakerphone has finished adjusting itself
for optimal performance. It is now ready for use.

Note:

Your telephone can be set for either the Speaker

(listen-only) feature

or

the Speakerphone (listen and talk)
feature. Check with your System Manager to see how your
Speaker button is to be used.

14) Message light

A red light which goes on when a message has been left for
you.

2

15) Volume control
button

16) Display control
buttons

17) Microphone

18) Handset jack

19) Call

appearances/feature
buttons

For adjusting the volume of the speaker or the built-in
speakerphone when you are on a call, or for adjusting the
volume for the tone ringer when you are not using the
speakerphone.

Each of these 7 buttons accesses display features and is
labeled with a feature name.

For Speakerphone operation. Used when the Speakerphone
option is set and Speaker button is depressed.

For connecting the handset cord to the telephone. Located on
the back of your telephone, labeled .

At least 3 of these 12 buttons are devoted to incoming and
outgoing calls

(call appearances)

and are labeled with an

extension number; the remainder access features

(feature

buttons)

and are labeled with a feature name.

The following optional modules are compatible with the 7406 Plus telephone:

500A Headset Adapter

Provides a dual-purpose switch that turns on the adapter
connecting the headset to the telephone. Pressing the ON
switch is equivalent to going off-hook with the handset, and
pressing the OFF switch is equivalent to going on-hook with
the handset. Plugs into the speakerphone/headset adapter
jack.

7400B Data Module

Provides data capability to the attached DCP telephone. It
also provides integrated simultaneous voice data
communications over standard twisted-pair wiring. Plugs
into the line jack.

S101A and S201A

Provides total telephone operation without using the handset.

Speakerphone

Turning on the speakerphone is equivalent to going off-hook
when placing or answering a call and turning off the
speakerphone is equivalent to going on-hook. A mute switch
is provided to temporarily cut off transmission to the distant
caller. Plugs into the speakerphone/headset adapter jack.

3

A Quick Look at the Features

Here are brief descriptions of some features, including what each one does and how
you might want to use it. You will have the Conference, Drop, Hold, Message, Mute,
Select, Select Ring, Self-Test, and Transfer voice features and Message Retrieval and
Normal mode among the display features. You may also be able to use the
Speakerphone (and Reset Speakerphone)

or

the Speaker feature. In addition, you may

have many of the other features listed here; your System Manager can advise you.

Abbreviated Dialing (AD) Allows you to store selected telephone numbers as 3 or
fewer digits for quick and easy dialing. Each number can be a complete or partial
telephone number, an extension number, or a trunk or feature code. There are 3
possible types of lists — personal, group, and system — and you can have a total of 3
lists. Numbers on a personal list are programmable by you; numbers on group lists
are programmable by the controller of the list; system lists are programmable only by
the System Manager. Use this feature as a timesaver for dialing frequently called,
lengthy, or emergency numbers.

Note:

Check with your System Manager for the

types of lists you have and how many of each.

Automatic Callback Sends you a special 3-burst ring tone indicating that a
previously busy extension is now available. Use to avoid constant redialing when you

want to speak to someone who is frequently busy on the telephone.

Note:

You can

use this feature only for extensions, not outside numbers.

Bridging Permits you to answer or join calls to someone else’s extension by pressing
a bridged appearance button on your telephone. This button can be any call
appearance labeled with another user's primary extension number, as assigned to you
by your System Manager. Use to assist in handling calls for a designated co-worker.

Call Coverage Provides automatic redirection of certain calls to your telephone for
answering. (Your System Manager determines which calls will be sent to you.) Use to
answer calls for other extensions for whom you provide coverage. Call Coverage can
also automatically redirect your calls when your telephone is busy, you are out of the
office, or you have pressed Send All Calls button.

Call Forwarding — Busy/Don't Answer Temporarily forwards all your calls to
another extension or to the attendant if your telephone is busy or you do not answer
your calls within a preset number of rings. Use when you want your calls to be
forwarded to a telephone number of your choice.

Call Forwarding — Follow Me Temporarily forwards all your calls to another
extension or to an outside number, depending on your system. Use when you want
your calls to be automatically forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your telephone, for retrieval at any extension. Use
when you need to go elsewhere to get information during a call, or whenever you
want to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer from the nearest
available telephone.

Call Pickup Lets you answer a call at your telephone for another extension in your
pickup group. Use when you want to handle a call for a group member who is absent

or otherwise unable to answer.

Note:

You can use this feature only if you and the

called party have been assigned to the same pickup group by your System Manager.

4

Conference Allows you to add a third party to a call, so that you can conduct a
3-way conversation. (If you want to conference more than 3 parties, call your
attendant for assistance.) Use to set up time-saving conferences or to spontaneously
include a third party.

Drop Disconnects from a call without requiring you to hang up the handset or press
the switchhook. Can also be used with the Conference feature to disconnect the last
party added. Use whenever you want to continue using the handset for another action
after ending a call.

Hold Puts a call in a holding state until you can return to it. While a call is on hold,
you can place another call, activate another feature, answer a waiting call, or leave

your telephone to do another task. Use when you have a call that you don’t want to
drop, but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives you quick access to specified telephone. With
Automatic Intercom, you can call predetermined persons by pressing a single feature
button. With Dial Intercom, you can call any member of a predetermined group by
pressing a feature button and then dialing the group member’s 2- or 3-digit code.

Last Number Dialed Automatically redials the last number you dialed, either an
extension or an outside number. Use to save time in redialing a busy or unanswered

number. Available with DEFINITY® Generic 2 and System 85 R2V4 and some R2V3
systems. Check with your System Manager to see if the feature is available in your
system.

Leave Word Calling (LWC) Leaves a message for another extension to call you back.
The called party will be able to dial the message center, AUDIX, or a covering user to
retrieve a short, standard message that gives your name and extension, the date and
time you called, and the number of times you called. Use any time you want to have
someone call you back; it will help cut down on repeated call attempts.

Message Your Message light lets you know that a caller has left a message for you.
You can then follow your System Manager's local message retrieval procedures to get
your message.

Mute Turns off the microphone of the built-in speakerphone or the handset. Use
when you want to confer with someone in the room with you, but you do not want
the other party on the call to hear your conversation.

Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have important
or timely information for someone.

Reset Speakerphone Initiates an acoustic test of the surrounding acoustic
environment by using a sequence of tones. When the tones stop, your speakerphone
has finished adjusting itself for optimal performance. It is now ready for use. Use
whenever you move your telephone to a different location (even in the same room), or
whenever the light next to



Speaker-Reset Spkr



is fluttering.

Select Button Used in any of 3 different ways:

1)

When used with



Drop-Test



you can perform a self-test of your telephone's lights,

ringer, and display.

5

2)

3)

When used with



Conference-Ring



you can select your own personalized ring from among
8 available patterns. Use to distinguish your ring from that of other nearby
telephones.

When used with



Speaker-Reset Spkr



the built-in speakerphone performs an acoustic test
of the environment to provide optimal speakerphone performance. Use whenever
you move your telephone to a different location (even in the same room), when
the telephone is unplugged, or when there has been a power failure. When any of
these three things happen, the light on this button will flutter to notify you that
the sound level and quality needs to be reset.

Select Ring Allows you to select your own personalized ring from among 8
available ringing patterns. Use to distinguish your ring from that of other nearby
telephones.

Self-Test Activates the lights, ringer, and display of your telephone. Use when you
want to test their operation.

Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary, receptionist, or
AUDIX). Use when you will be away from your desk for awhile, or when you do not
want to be interrupted by calls.

Speaker In the listen-only mode, allows you to place calls or access other voice
features without lifting the handset (when the speaker is on). However, in order to
speak to the other party, you must use the handset (the speaker must be off). Use
with feature activities that require

listening only,

such as on-hook dialing, monitoring

calls on hold, and retrieving messages.

Note:

Your telephone has either the Speaker

(listen-only)

or

the Speakerphone function. Check with the System Manager to see

how your telephone is set.

Speakerphone Allows you to place and answer calls or access other voice features
without lifting the handset. When used with



-Select

,

the built-in speakerphone
performs a test of the surrounding acoustic environment by using a sequence of tones.
When the tones stop, your speakerphone has finished adjusting itself for optimal
performance. It is now ready for use. Use the built-in speakerphone anytime you
prefer hands-free communication, both speaking and listening or for group conference
situations.

Note:

Your telephone may be set for the Speaker (listen-only) rather than

the Speakerphone (listen and speak) feature. Check with the System Manager.
Terminal Busy Indication Provides a visual indication of the busy (off-hook) or idle

(on-hook) status of specified telephone. Use this information when servicing calls for
another person. For example, if you are a secretary servicing your supervisor's calls,
use this feature to see whether your supervisor’s extension is busy or idle.

Transfer Transfers a call from your telephone to another extension or outside
number. Use when your caller needs to speak further with someone else.

Note:

Calls

from an outside number to your telephone can be transferred only to an extension,

not

to another outside number.

6

Display Features

Date/Time Shows you the date and time. Use as a handy calendar and clock.

Inspect Shows you call-related information for an incoming call when you are
already active on a call. Use to identify and screen new calls.

Message Retrieval Allows you to retrieve messages left for you that have lit your
Message light. Will also let you retrieve messages for other telephones not equipped
with a display (if you are authorized as a systemwide message retriever by your
System Manager). Use to quickly and conveniently check messages, even when you
are already on a call.

Normal Identifies current call appearance, calling/called party, and calling/called
number. Use to see who is calling you and, when placing a call, to verify the number
you have dialed.

Stored Number Allows you to check the number stored on an Abbreviated Dialing
button or as an item on an Abbreviated Dialing list. Also lets you see what number
you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing
list items before placing a call or reprogramming a number, and to make sure that Last
Number Dialed is appropriate to use.

Timer Allows you to measure elapsed time. Use to keep track of time spent on a

call or task.

7

How to Use the Features

Many features are available for use with your 7444 Voice Terminal. Because no
organization can use all of the available features,

each organization

must choose those
that best suit its needs. After the choices have been made, the person within your
organization who manages your telecommunication system must do any necessary
administration and label the feature buttons on individual telephones. This System
Manager can tell you how to use the features that have been administered for your
particular telephone. The procedures that follow give instructions for using some of
the more frequently used features. Features are listed alphabetically.

Special Instructions

The first time you use these procedures, you will need to customize them for yourself.
Your System Manager can supply the information required.

●

To the right of each feature name is a box. For each feature that you have, mark a
[ ✓ ] in the box if the box is blank. Some features (Conference, Drop, Hold, Message,
Mute, the Select button, Select Ring, Self-Test, and Transfer) are already marked for
you. Ask your System Manager if your telephone is set for the Speaker (listen only)
or the Speakerphone (speak and listen) feature, and then place a check in the box
beside that feature also.

Note:

If your telephone is set for the Speakerphone feature,

you can also put a check in the box beside the Reset Speakerphone feature.

To use a voice feature you must have the handset off-hook (that is, you must pick up the
handset or turn on the speakerphone, if you have one) unless you are instructed to remain
on-hook in the procedures.

You can activate or cancel most of the voice features by
dialing 2- or 3-digit codes (if they are not already assigned to a button). Write the
feature code numbers in the blanks provided within the procedures. These codes
are unique to your system; see your System Manager for the codes or to obtain more
information.

Follow carefully all the steps listed in the procedure for the particular feature you
are using.

System 85 is available in several versions. In some cases, a feature operates

●

●

●

differently with one version than it does with another; where this occurs, the
procedures include a release (R) and version (V) notation. Be sure to follow the

directions corresponding to the release and version you are using. Ask your System
Manager if you do not know the release and version you have.

Note:

If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to use any feature, you have taken too much time to complete a step,
have made a dialing error, or do not have the feature available to you. If appropriate,
hang up or press



Drop

,

get dial tone, and begin at the first step.

8

Conventions

The following conventions are used in the procedures:

Italic procedure steps

Procedural steps in italic type are steps that you should
follow if you do not have a button assigned for the feature.



xxxxx



A box representing a call appearance that is used exclusively
for placing, receiving, or holding calls.



Feature



and

Boxes representing buttons that have features assigned to



Feature xxxxx



them. The buttons are labeled with the feature name,
sometimes followed by an extension number or a person’s
name.

[feedback tone]

The tone appearing in brackets after a step indicates what
you hear after successfully performing that step.

For more information, see

Tones and Their Meanings

and

Key Words to Know

at the

end of this guide.

Quick-Reference Lists

At the end of this guide is a set of quick-reference lists. Use the lists to record your

feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
miscellaneous extensions. Once you have completed the lists, flip to that page as
needed, or make a photocopy and keep it handy.

9

Abbreviated Dialing (AD)

[ _ ]

Note:

If you hear the intercept tone while programming, start over from the
beginning. Abbreviated Dialing buttons must first be assigned by your System
Manager.

To program or
reprogram an outside
number, extension, or
feature code into a
personal list

1

2

3

4

On a separate sheet of paper, jot down the outside
numbers, extensions, and feature codes you want to

program as items on your personal list (see example to
the left)

Press



Program



(while off-hook)

or dial Abbreviated Dialing program code (while off-hook)

[confirmation tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.
Press



Personal List



or dial personal list code

Note:

This code is unique to your system and must be

obtained from your System Manager.
Dial desired list item number (for example, 0-9, 01-95,

and so on, depending on list size)

[dial tone]

5

6

7

Dial outside number, extension, or feature code you
want to store

Note:

Generally, 20 characters or digits can be stored
on each button; for any special needs, see your System
Manager.

Press



Personal list



or press [ #

]

[confirmation tone]

●

Number is stored

●

Repeat steps 3 through 6 if you want to program
additional items on the

same

list

Hang up or press



Drop



to end programming

●

Begin again at step 1 to program

another

personal list

(if you want to continue programming).

Note:

Record your personal list items on the
Abbreviated Dialing list in the back of this guide; group
and system lists are available from the controller of the
list or from your System Manager.

10

To place a call using a

1

Press



Personal list



or



Group List



or



System List



(while off-hook)

personal, group, or

or dial Abbreviated Dialing list code (while off-hook)

system list

Note:

This code is unique to your system and must be

obtained from your System Manager.

●

Personal

[dial tone]

●

Group

[dial tone]

●

System

[dial tone]

Dial desired list item (1, 2, 3..., 01, 02...)

2

●

Stored number is automatically dialed

To program an

1

Abbreviated Dialing
(AD) button

2
3

4

5

Press



Program



(while off-hook)

or dial the Abbreviated Dialing program code (while off-hook)

[confirmation tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.
Press selected



AD xxxxx



Dial the outside number, extension, or feature code you
want to store

Press



AD xxxxx



again

[confirmation tone]

Hang up or press



Drop



to end programming

To

unprogram

an

1

Simply program a new one over the old one by using

Abbreviated Dialing

the preceding procedure

(AD) button

To place a call using an

1

Press selected



AD xxxxx



(while off-hook)

Abbreviated Dialing

●

(AD) button

Call is automatically dialed

11

Automatic Callback

[ _ ]

To automatically place

1

Press



Auto Callback



before or during call attempt

another call to an

[dial or confirmation tone]

extension that is

or dial Automatic Callback code (before call attempt)

frequently busy

[dial tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.

●

If you have an



Auto Callback



button, green light comes on

until callback is completed or canceled

Hang up (within 7 seconds) or press



Drop



2

3

●

You will receive a 3-burst priority ring when both
your telephone and the called extension are idle

Lift handset when you hear priority ring

[ringback tone]

●

A call is automatically placed to called extension,
which receives regular ringing

Note:

Only one Automatic Callback call at a time can
be placed, and Automatic Callback is canceled after 20
to 40 minutes if the callback call is unanswered.

To cancel Automatic

1

Press



Auto Callback



again (while off-hook)

Callback

or dial Automatic Callback cancel code (while off-hook)

[confirmation tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.

●

Green light goes off

12

Bridging

[ _ ]

To answer a bridged

1

Press



xxxxx



of bridged call

call

Note:

If your telephone has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift the
handset.

2

Pick up handset

To prevent other

1

Press



Exclusion xxxxx



while connected to the call
bridged telephones
from entering a call (on

Note:

Pressing



Exclusion xxxxx



again reactivates bridging.

a per-call basis)

Call Coverage/Consult

[ _ ]

To answer a call for a

1

Press



xxxxx



of incoming call when ring begins or green
co-worker for whom light flashes
you are a coverage

Note:

If your telephone has Ringing Appearance

point

Preference, this step is not necessary; you will
automatically be connected to the call when you lift the
handset. Also, the call is

not

at your telephone until the

light is flashing.

To leave a message

1

Press



Coverage Callback



while connected to the call

telling a co-worker to

[confirmation tone]

call the original caller’s

Note:

To leave a message telling a co-worker to call

extension

you,

activate Leave Word Calling instead.

13

To talk privately with a

1

Press



Transfer



or



Conference



[dial tone]

co-worker after

●

Call is temporarily put on hold

answering a redirected
call

2

Press



Consult

 [priority ring to co-worker]

or dial co-worker’s extension

[single-burst ring to co-worker]

Note:

You can privately discuss call; if co-worker is not

available, press the fluttering



xxxxx



to reconnect to call.

If your co-worker has activated Send All Calls, you
must use



Consult



to reach your co-worker.

3



Conference



to make it a 3-party call

Press



Transfer



again to send call to co-worker or press

Call Forwarding — Busy/Don't Answer

[ _ ]

To activate Call

1

Press



Call Forward



(while off-hook)

Forwarding —

or dial Call Forwarding — Busy/Don’t Answer code (while

Busy/Don’t Answer

off-hook)

[dial tone]

Note: To find out

Note: This code is unique to your system and must be

which type of Call

obtained from your System Manager.

Forwarding



Call Forward



2

Dial extension where calls will be sent

activates, contact your

System Manager.

[confirmation tone]

Note: If you hear intercept tone, you are attempting to
forward your calls to a restricted telephone, a telephone
with Call Forwarding — Follow Me activated, or a
telephone in another partition or group (if you are in a
tenant services environment). See your System
Manager for more information.

Hang up or press



Drop



3

14

TO cancel Call

Press



Call-Forward



again from the extension where you

Forwarding —

activated Call Forward (while off-hook)

Busy/Don’t Answer

or dial Call Forward cancel code (while off-hook)

[confirmation tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.

2

Hang up

●

Your calls will ring at your own telephone again

Call Forwarding — Follow Me

[ _ ]

To temporarily redirect
all calls to an extension
or outside number of
your choice

Note: To find out
which type of Call
Forwarding



Call-Forward



activates, contact your
System Manager.

1

2

Press



Call-Forward



(while off-hook)

or dial Call Forwarding — Follow Me code (while off-hook)

[dial tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.
Dial extension or number where calls will be sent

[confirmation tone]

Note:

You may hear a half ring for each call forwarded
after you have activated this feature and hung up.
Also, some telephones may have restrictions on where
calls can be forwarded (only on DEFINITY Generic 2
and System 85 R2V4 and later releases); see your
System Manager.

15

To cancel Call

1

Press



Call Forward



again from the extension where you

Forwarding — Follow

activated Call Forward (while off-hook)

Me

or dial Call Forward cancel code (while off-hook)

[confirmation tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.

2

Hang up

●

Your calls will ring at your own telephone again

Call Park

[ _ ]

To park a call (for
retrieval at any
extension)

Note:

The Call Park
button may be an
Abbreviated Dialing
button that has been
programmed with the
Call Park trunk code.

1

2

3
4

5
6
7

Press



Transfer



[dial tone]

●

Second party is temporarily put on hold

Press



Call Park



or dial Call Park trunk code

[dial tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.
Dial the Call Park zone number

[confirmation tone]

Dial an idle answer-back channel number

[confirmation tone]

Press



Recall



Press



Transfer



Hang up

[ringback tone]

●

Held party is transferred to the answer-back channel
and hears ringback tone (or music) while waiting

16

To retrieve parked call

1

Dial Call Park answer-back code

[dial tone]

from any extension

2

Dial channel number where call was parked

[confirmation tone]

Note:

If you receive intercept tone, parked call has

been disconnected or retrieved by another party.

Call Pickup

[ _ ]

To answer a call to a

1

Press



Call Pickup



(while off-hook)

member of your pickup

or dial Call Pickup code (while off-hook)

group when your

Note:

This code is unique to your system and must be

telephone is idle

obtained from your System Manager.

●

You are connected to ringing call

To answer a call to

1

Press



Hold



your pickup group

●

Present call put on hold

while on another call

2

Press an idle call appearance

[dial tone]

3

Press



Call Pickup



or

dial Call Pickup code

Note:

This code is unique to your system and must be

obtained from your System Manager.

17

●

Called telephone stops ringing

●

You are connected to ringing call

Note:

To return to held call after completing present

call, press fluttering



xxxxx

.

Conference

[ ✓ ]

To add a third party to

1

Press



Conference-Ring



[dial tone]

a call

●

Present call temporarily put on hold and you are

given a new call appearance

2

Dial number of third party and wait for answer

Note:

You can privately discuss the call with the third

party at this time; if no answer or busy, press fluttering



xxxxx



to return to the original party.

3

Press



Conference-Ring



again

●

All parties now connected

To add a call you’ve

1

Press



Conference-Ring



put on hold to another

2

Press



xxxxx



of first call

call you’re connected to

3

Press



Conference-Ring



again

[dial tone]

●

All parties now connected

18

To drop a third party

1

Press



Drop



●

You remain connected to original party

Drop

[ ✓ ]

To disconnect from a

1

Press



Drop



normal call, or to drop
the last party added to
a conference call

19

Hold

[ ✓ ]

To keep a call waiting

1

Press



Hold



while you answer

●

Green light flutters
another call, make a
call, or perform some

Note:

If you put a conference call on hold, the other

other task

parties remain connectd.

To answer a new call

1

Press



Hold



while active on another

●

Green light flutters

2

Press



xxxxx



of incoming call

●

You are connected to incoming call

To return to a held call

1

Press



xxxxx



of held call

●

You are connected to held call

Note:

If you are active on a call and you press the



xxxxx



of the held call, the active call will be dropped.

Intercom (Automatic/Dial)

[ _ ]

To make a call to your

1

Press



Icom Auto xxx



(while off-hook)

[ringback tone]

predetermined

●

Intercom ring is sent
Automatic Intercom
partner

To dial a call to a

1

Press



Icom Dial xxx



(while off-hook)

[dial tone]

member of your Dial

2

Dial group member’s 1- or 2-digit code

Intercom group

[ringback tone]

●

Intercom ring is sent

To answer any

1

Pick up handset and press



Icom



intercom call

●

You are connected to call

Note:

If you are active on another call, first press



Hold

,

then press flashing



Icom

.

20

Last Number Dialed

[ _ ]

To automatically redial

1

Press



Last Dialed



(while off-hook)

the last number you

or dial Last Number Dialed code (while off-hook)

dialed (extension,

Note:

This code is unique to your system and must be

outside number, or
trunk/feature code)

obtained from your System Manager.

●

Number is automatically dialed (up to 20 digits)

Note:

Available with DEFINITY Generic 2 and System
85 R2V4 and some R2V3 systems. Check with your
System Manager to learn if the feature is available on
your system.

Limitations on this feature should be noted. Digits
dialed via Abbreviated Dialing feature dial codes,
authorization codes, and Station Message Detail
Recording (SMDR) account codes are NOT retained in
memory and must be redialed for each call.

Leave Word Calling(LWC)

[ _ ]

To leave a message

1

Press



LWC



any time after you complete dialing

[confirmation tone]

after dialing an
extension (when call is

●

Message light on called telephone goes on (if so

not answered, or you

equipped)
hear a coverage or
busy tone)

Note:

If reorder tone is heard, message is not stored;

try again.

Note:

You must have a



LWC



button.

To leave a message
without ringing an
extension

1

2

3

Press



LWC



or dial Leave Word Calling code

[dial tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.

Dial extension

[confirmation tone]

●

Message light on called telephone goes on (if so
equipped)

Hang up or press



Drop



21

To cancel a Leave

1

Press



Cancel LWC



again from the extension where you

Word Calling message

activated Leave Word Calling (while off-hook)

(you cannot cancel

or dial Leave Word Calling cancel code (while off-hook)

messages for an

[dial tone]

AUDIX subscriber)

Note:

This code is unique to your system and must be

obtained from your System Manager.

2

Dial extension

[confirmation tone]

●

Message is deleted

Note:

If reorder tone is heard, message is not deleted;

try again.

Message

[ ✓ ]

To retrieve a message

1

Ask your System Manager for local retrieval procedures

when your message
light is on

22

Mute

[ ✓ ]

Note:

Use the Mute button in one of the following ways.

●

●

●

When you are talking on the handset, the Mute feature affects the handset rather
than the speakerphone attached to the telephone.

If your telephone has the Speakerphone feature, use the Mute button to turn off the
microphone associated with the built-in speakerphone

or

the handset.

If your telephone has the Speaker (listen-only) function, the Mute button affects
only the handset.

This feature has no effect on an external speakerphone attached to your telephone.

To prevent the other

1

Press



Mute



party from hearing you

●

Red light goes on and other party cannot hear you

2

When you are ready to resume conversation with the
other party, press



Mute



again

●

Red light goes off and other party can hear you again

Note:

When the telephone is set for the Speaker

(listen-only) feature, the light next to



Mute



will go on

whenever the speaker is activated.

The Mute feature turns off automatically when you
hang up, or switch from the speakerphone to the
handset or from the handset to the speakerphone.

Priority Calling

[ _ ]

To place a priority call

1

Press



Priority



(while off-hook)

(3-burst ring)

or dial Priority Calling code (while off-hook)

[dial tone]

Note:

This code is unique to your system and must be

obtained from your System Manager.

2

Dial extension

To change a regular

1

Press



Priority



call into a priority call
(3-burst ring) when you
hear a call-waiting

●

Called party receives a priority call-waiting tone
(3-burst ring)

ringback tone

2

Wait for called party to answer

Note:

If you still receive a call-waiting ringback tone,

wait a few minutes and try again.

23

Reset Speakerphone

[ _ ]

Note:

If you are uncertain whether your telephone is set for Speaker (listen only) or
Speakerphone (listen and talk), check with your System Manager. Use the following
procedures if your telephone is set for the Speakerphone (listen and speak feature).

Note:

When used with



-Select

,

the built-in speakerphone performs a test of the
surrounding acoustical environment to provide optimal speakerphone performance.
Use the Reset Speakerphone feature when you move your telephone to a different
location (even in the same room), when the telephone is unplugged, or when there has
been a power failure. When any of these three things happen, the light on this button
will flutter to notify you that the sound level and quality needs to be reset. If you find
the green light next to



Speaker-Reset Spkr



fluttering when you return to your office, the
telephone may have lost power (for example, by being unplugged or due to a power
failure). In this case, you will need to readjust the speakerphone’s sound level and
quality again.

You can initiate the Reset Speakerphone feature when your handset is on-hook, or
during a call in which you are using the built-in speakerphone in the unlikely event
that your speakerphone makes a squealing noise. If a call is in progress, you will

not

hear the tones, and the sound quality is reset

only

for the duration of that call. Reset

Speakerphone should be used again after hanging up from the call.

To adjust the

1

Ensure that the front of the telephone is not blocked in

speakerphone’s sound

any way and that the telephone is on a flat smooth

quality to the room

surface

acoustics

2

Press



-Select



●

Green light next to



-Select

,

goes on steadily

3

Press



Speaker-Reset Spkr



●

Green light next to



-Select

,

goes off

●

Green light next to



Speaker-Reset Spkr



flutters

intermittently

●

You hear a series of tones as the speakerphone
performs an acoustic test of the environment. When

the tones stop, your built-in speakerphone is ready

for use.

24

Select Button

[ ✓ ]

To use any of the

1

Choose any of the following after pressing



-Select

:

features that require

●

the Select button

Press



Drop-Test



to initiate a self-test of your telephone
lights, ringer, and display. For procedures, see “Self­Test” in this section.

( -Select )

●

●

Press



Conference-Ring



to select one of 8 personalized ringing

patterns for your telephone. For procedures, refer to

“Select Ring” in this section.

Press



Speaker-Reset Spkr



to adjust the sound level and
quality of your built-in speakerphone. Use whenever
you move your telephone to a different location (even
in the same room), when the telephone is unpluggd,
or when there has been a power failure. For
procedures, refer to “Speakerphone” in this section.

Select Ring (and Ringer Volume)

[ ✓ ]

To select a personalized

1

ring

2

●

Press



Conference-Ring



●

●

3

4

While on-hook, press



-Select



Green light goes on steadily

Green light next to



-Select



flutters; current ringing

pattern plays and repeats every 4 seconds

Display shows [

PERSONAL RING #x

] (x will be a

number from 1 to 8)

Continue to press



Conference-Ring



to cycle through all 8

ringing patterns
When you hear the desired ringing pattern, press



-Select



again

●

Your new ring is set; green light next to



-Select



goes

off

Note:

If you receive a call, go off-hook, or lose power
during selection, process is interrupted and you must
start again. If you lose power

after

you have selected

your personalized ring you will have to select your

ring pattern again.

25

If you select any ringing pattern other than the first one,
outside calls will not be differentiated from inside calls.

To adjust the volume of

1

To raise the volume, press the right half of the Volume

the tone ringer on your

control button labeled [ ▲ ]; to lower the volume, press

telephone (when on- the left half of the Volume control button labeled [

▼

]

hook or off-hook on

●

handset or external

Display shows [

RINGER L >>>> H

] (There are 8

possible volume settings. On the display, 1 arrow is

adjunct)

the lowest setting and 8 arrows is the highest setting)

Self-Test

[ ✓ ]

To test the lights,
ringer, and display of
your telephone

1

While on-hook or off-hook, press



-Select



●

Green light goes on steadily

2

Press and hold



Drop-Test



●

Ringer sounds, all lights go on and display lights up

3

Release



Drop-Test



to end test

●

Ringer and lights return to pretest state; green light
next to



-Select



goes off

Note:

If ringer or lights do

not

respond during test,

notify your System Manager.

26

Send All Calls

[ _ ]

To send all incoming

1

Press



Send All Calls



(while on-hook or off-hook)

calls (except priority,

or lift handset and dial Send All Calls code

intercom, and personal

[confirmation tone]

central office calls)

Note:

You may hear a half ring as each call is sent to

immediately to an

coverage if you have a DEFINITY Generic 2 or System

assigned extension,
AUDIX, or message

85 R2V4.

center for coverage

Note:

See your System
Manager to determine
how your coverage
path is set up

To send an assigned

1

Press



SAC Group



(while on-hook or off-hook)

group of extensions

[confirmation tone]

(except priority calls,
intercom, and personal
central office calls)

immediately to an
assigned extension,
AUDIX, or message
center for coverage

To cancel Send All

1

Calls or SAC Group

hook)

Press



Send All Calls



or



SAC Group



again (while on-hook or off-

or lift handset and dial Send All Calls cancel code

[confirmation tone]

●

Your calls ring at your own telephone again

27

Speaker

[ _ ]

Note:

Your telephone is set for either the Speaker (listen-only)

or

the Speakerphone

(listen and talk) function. Check with your System Manager to see which of these two

features you can use. You can use the Reset Speakerphone feature

only if

your

telephone is set for Speakerphone (listen and talk).

Use the following procedures if your telephone is set for the Speaker (listen only)
feature.

To place a call without

lifting the handset, or
to use speaker with
any listening-only
activity (such as,
monitoring a call on

which you have been

put on hold or for
retrieving messages)

Note: In order for the

other party to hear

you, you must speak

through the handset.

1
2

3

Press



Speaker-Reset Spkr



Place call or access selected feature
Adjust speaker volume if necessary

●

●

To raise the volume, press the right half of the
Volume control button labeled [ ▲ ]; to lower the
volume, press the left half of the Volume control

button labeled [ ▼ ]

Display shows [

SPEAKER L >>>> H

] (There are 8

possible volume settings. On the display, 1 arrow is

the lowest setting and 8 arrows is the highest setting)

Note:

If your telephone is set for the Speaker feature, the Mute feature is activated

and the light next to



Mute



goes on whenever you use the speaker.

Pressing



Mute



while you are on a call using the handset affects only the microphone

associated with the handset.

To mute the

1

Press



Mute



microphone associated

●

Red light goes on and other party cannot hear you

with the handset so the
other party cannot hear

2

Press



Mute



again to resume talking to other party

you

through handset

●

Red light goes off and other party can hear you again

To activate the speaker

1

Press



Speaker-Reset Spkr



while using the handset

●

Green light next to



Speaker



and the red light next to



Mute



go on steadily

●

The speaker is active, and the handset is turned off

28

To turn off the speaker

1

Pick up handset

and return to handset

●

Green light next to



Speaker-Reset Spkr



and red light next to



Mute



go off

●

Speaker goes off

To end a call (while

1

Press



Speaker-Reset Spkr



handset is on-hook and

●

Green light next to



Speaker-Reset Spkr



and red light next to

only speaker is active)



Mute



go off

Speakerphone

[ _ ]

Note:

If you are uncertain whether your telephone is set for the Speaker button

(listen-only) feature or the Speakerphone (listen and talk) feature, check with your
System Manager. Use the following procedures if your telephone is set for the

Speakerphone (listen and talk) feature.
For directions on using the Reset Speakerphone feature, see “Reset Speakerphone” in

this section.

To place/answer a call

1

Press



Speaker-Reset Spkr



without lifting the

●

handset, or to use

Green light goes on steadily

speakerphone with any

2

Place or answer call, or access selected feature

feature

3

Adjust speakerphone volume if necessary

To raise the volume, press the right half of the
Volume control button labeled [

▲

]; to lower the
volume, press the left half of the Volume control
button labeled [

▼

]

29

●

The display shows [

SPEAKER L >>> H

] (There are

8 possible volume settings. On the display, 1 arrow

is the lowest setting, and 8 arrows is the highest
setting)

Note:

The Volume control does

not

affect an external

speakerphone attached to your telephone.

To prevent other party

1

from hearing you

Note: If the
Speakerphone feature

2

is not active, the Mute
feature turns off the
microphone associated
with the handset (not
the speakerphone).

Press



Mute



●

Red light goes on and other party cannot hear you

Press



Mute



again to resume talking to party

●

Red light goes off and other party can hear you again

To change from
speakerphone to
handset

1

Pickup handset and talk

●

Green light goes off next to



Speaker-Reset Spkr



To change from
handset to
speakerphone

1

Press



Speaker-Reset Spkr



●

Green light goes on next to



Speaker-Reset Spkr



2

Hang up handset

To end a call

1

Press



Speaker-Reset Spkr



again to hang up

●

Green light next to



Speaker-Reset Spkr



goes

off

30

Terminal Busy Indication

[ _ ]

To see if the specified

1

Look at the Terminal Busy Indication status light

telephone is busy or

●

The light will be on if the telephone is busy and off if

idle

idle

Transfer

[ ✓ ]

To send present call to
another extension or
outside number

Note:

See your System
Manager to determine
whether you can
forward calls to an
outside number

1

Press



Transfer



[dial tone]

●

Present call put on hold and you are given a new call
appearance

2

Dial extension or number to which the call is to be
transferred

[ringback tone]

●

Remain on the line and announce call if desired; if no
answer or number dialed is busy, return to held call
by pressing its call appearance

3

Press



Transfer



again

●

Call is sent to dialed extension or number

4

Hang up or press



Drop



31

Display Features

Activating and Clearing the Display

Your display is

automatically

activated when you press a call appearance or feature
button which requires displayed information. The display screen is usually cleared by
pressing



Normal



but, for some features, the display automatically returns to normal
mode after the information has been displayed for a predetermined number of
seconds. To clear the display after using the Timer feature, you must press



Timer



a

second time.

Note:

You may not have all of the display features listed below.

Normal Mode

In normal mode, the display shows call information for the current active call
appearance button:

●

●

●

When you dial an extension, that number is shown and then replaced by the called

party’s name and extension.

When a call is received from another extension, the caller’s name is shown; when a
call is received from outside, [

OUTSIDE CALL

] or a trunk identifier is shown.

The display remains in normal mode until you activate one of the other display
features. After using any of these features, return to normal mode by pressing



Normal

.

Date/Time

[ _ ]

To see date and time

1

Press



Date/Time



●

Display returns to normal mode after a few seconds

32

Inspect

[ _ ]

To see who’s calling

1

Press



Inspect



while on a call

●

●

Name and number of caller shown if from extension;

[

OUTSIDE CALL

] or other trunk source shown if

from outside

The display screen automatically returns to display
from present call

Note:

New caller information is shown for 30

seconds when call is received.

To see who’s on hold

1

Press



Inspect



while on a call

2

Press



xxxxx



of held call

●

You remain connected to present call

To answer new call

1

Press



Normal



(if not already in normal mode)

while on a call

●

Finish present call or put on hold

2

Press



xxxxx



of new call

Message Retrieval

[ _ ]

To see your messages

1

Press



Msg Rtrv



when you Message

2

Press



Next Msg



to see first message (and then for each

light is on (while on-

following message)

hook, off-hook, or on a
call)

To return a call to

1

Lift handset

[dial tone]

message sender

2

Press



ReturnCall



while any part of message

is

shown

Note:

You can also leave your handset on-hook. The
speakerphone will turn on automatically when you
press



ReturnCall

.

To erase a message

1

Press



Delete



while any part of message is shown

33

To see co-worker's

1

Press



CvrMsgRtrv



messages (can be
during call with co-

2

Dial co-worker’s extension

worker)

3

Press



Next Msg



to see first message (and then for each

following message)

Note: You must first
be designated as a
systemwide message
retriever, that is, have
console permission
administered by your
System Manager.

To return call for co­worker to displayed
extension (while on call
with co-worker)

1

2

3

Press



Transfer



●

Co-worker is put on hold

Press



ReturnCall



while any part of message is shown

Press



Transfer



●

Co-worker is connected to call attempt

To erase a message

1

Press



Delete



while any part of message is shown

To leave Message

1

Press



Normal



Retrieval and return to
normal display

34

Normal

[ ✓ ]

To return to normal

1

Press



Normal



display after using any
display feature

●

Display will show call information for active call
appearance

Stored Number

[ _ ]

To see number stored
on an AD button

1
2

3

Press



Stored



Press selected



AD xxxxx



●

Stored number shown

Press



Normal



to return to normal display or repeat step

2 to see another stored number

To see number stored

1

Press



Stored



as a list item

2

Lift handset

[dial tone]

3

Press selected



Pers List



or



Gp List



or



Sys List



or, if

you can use an Enhanced List, press selected



Enhcd List



or Dial appropriate AD List code:

●

●

●

List 1
List 2

List 3

35

4

5
6

Dial selected list item

(1, 2, 3...)

Stored number shown

Hang up

Press



Normal



to return to normal display or begin

again at step 2 to see another stored number

To see the number you

1

Press



Stored



last dialed

2

Press



LastDialed



or

Dial Last

Number Dialed code

Timer

[ _ ]

To see elapsed time

1

Press



Timer



(hours, minutes,

●

Green light goes on

seconds)

2

Press



Timer



again to stop timer and clear display

●

Green light goes off

36

Tones and Their Meanings

Ringing tones

are produced by an incoming call.

Feedback tones

are those that you

hear through the handset (receiver).

Ringing Tones

●

1 ring

— A call from another extension.

●

2 rings

— A call from outside or from the attendant.

●

3 rings

— A priority call from another extension, or a call from an Automatic

Callback call that you placed.

●

half ring

— A call redirected from your telephone to another because Send All Calls

or Call Forwarding — Follow Me is active.

●

intercom ring

— A call directed to you by the Intercom feature.

Feedback Tones

●

●

busy tone

— A low-pitched tone repeated 60 times a minute; indicates that the

number dialed is in use.

call-waiting ringback tone

— A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been given a
call-waiting tone.

●

confirmation tone

— 3 short bursts of tone; indicates that a feature activation or

cancellation has been accepted.

●

coverage tone

— 1 long burst of tone; indicates that your call will be sent to another

extension to be answered by a covering user.

●

dial tone

— A continuous tone; indicates that dialing can begin.

●

intercept/time-out tone

— An alternating high and low tone; indicates a dialing

error, a denial of the requested service, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.

●

recall dial tone

— 3 short bursts of tone followed by a steady dial tone; indicates

that the feature request has been accepted and dialing can begin.

●

reorder tone

— A fast-busy tone repeated 120 times a minute; indicates that all

trunks are busy.

●

ringback tone

— A low-pitched tone repeated 15 times a minute; indicates that the

number dialed is being rung.

37

Key Words to Know

access code

See

feature code.

activate

To begin or turn on the operation of a feature.

attendant

The person who handles incoming and outgoing calls at the main

telephone console.

AUDIX Audio Information Exchange,

an optional voice mail and message service
that provides coverage for calls to you by recording callers’ messages and reporting
Leave Word Calling messages.

call appearance

A button used exclusively to place, receive, or hold calls. It has an

assigned extension number and is equipped with a red light and a green light.

coverage

Automatic redirection of calls from an unanswered telephone to another

telephone or answering service. Redirection could be to the extension of a receptionist,
secretary, co-worker, Audix, or message center. A person who provides coverage is a

covering user.

DEFINITY® Communications System Generic 2

The AT&T switch to which you
may be connected. It transmits and receives voice and data signals for all
communications equipment in your network. (See also

System 85.)

dial pad

The 12 pushbuttons you use to dial a number and access features.

extension

A dialing number of 3 to 5 digits assigned to each telephone connected to

your DEFINITY® Generic 2 or your System 85.

feature

A special function or service, such as Conference, Hold, and Send All Calls.

feature code

A dial code of 1, 2, or 3 digits (4 digits in System 85 R2V4), that you use

to activate or cancel the operation of a feature.

group list

One of the 3 types of Abbreviated Dialing lists; programmable by the
System Manager or a controller of the list. Contains telephone numbers useful to
members of a specific group, and stored as 1- or 2-digit list item, depending on the
number of members in the list.

handset

The hand-held part of the telephone that you pick up, talk into, and listen

from. Also known as the receiver.

message retriever

A person authorized by the System Manager to retrieve messages

for other users (coverage message retriever).

off-hook

When the handset is removed from the cradle (for example, when you lift

the handset to place or answer a call) or speakerphone is ON.

on-hook

When the handset is left on the cradle and speakerphone is OFF.

party

A person who places or answers a call

personal list

One of the 3 types of Abbreviated Dialing lists; programmable by the

System Manager or by you the user. Contains telephone numbers of your choice, and
stores each of them as a 1- or 2-digit list item, depending on the number of members

in the list.

personal list item

One of the slots on an Abbreviated Dialing personal list.

38

pickup group

A group of telephone users who can answer calls for each other
through the Call Pickup feature. Group members are determined by the System
Manager and are usually located in the same work area or perform similar job
functions.

priority call

An important or urgent call that sends a special 3-burst ring and does

not redirect to coverage or forward to designated alternative number.

program/reprogram

To use your dial pad to assign a telephone number to a persoml
list item for Abbreviated Dialing. Programming is activated by dialing an access code
or by pressing the Program button.

retrieve

To collect telephone messages using your local retrieval methods. (Also,
with Call Park, to resume a call from an extension other than the one where the call
was first placed or received.)

ringer

The device that produces the electronic ringing sound in your telephone.

Ringing Appearance Preference

If your telephone is assigned Ringing Appearance
Preference, you will automatically be connected to an incoming call when you lift the
handset. You

do not

have to press a call appearance.

stored number

A telephone number that has been programmed and stored as a 1-,

2-, 3-, or 4-digit list item for use with Abbreviated Dialing. It can be a complete or
partial telephone number, an extension number, or a trunk or feature code. Once
programmed, a number can be accessed by first dialing the list, then the list item

digit(s) which it is stored. If the number is stored on an  AD xxxxx  button, the
number can be accessed by simply pressing that button.

switch

The device that makes connections for all voice and data calls for a network,

and also contains software for features. Also known as a system, switching system, or
PBX (private branch exchange). Your switch is an AT&T

DEFINITY®

Communications System Generic 2

or an AT&T

System 85.

System 85

The AT&T switch to which you may be connected. It transmits and
receives voice and data signals for all communications equipment in your network.
(See also

DEFINITY® Communications System Generic 2.)

system list

One of the 3 types of Abbreviated Dialing lists; programmable only by

the System Manager. Contains telephone numbers helpful to all system users.

System Manager

The person responsible for specifying and managing the operation

of features for all the voice and data equipment in your network.

trunk

A telecommunications channel between your switch and the local or long-

distance calling network. Trunks of the same kind connecting to the same endpoints
are assigned to the same trunk group.

trunk code

A dial code of up to 4 digits that you dial to access a trunk group to

place an outside call.

39

voice terminal

A telephone equipped with an array of specially designed features
(for example, administrable buttons) and functional capabilities that distinguish it from
a conventional telephone.

Quick-Reference Lists

Feature Codes

Feature

Code

ABBREVIATED DIALING

Personal

CALL PARK

Group

Answer Back

System

CALL PICKUP

Program

AUTOMATIC CALLBACK

Cancel

CALL FORWARDING —

BUSY/DON’T ANSWER

Cancel

CALL FORWARDING —

FOLLOW ME

Feature

LAST NUMBER DIALED

LEAVE WORD CALLING

Cancel

PRIORITY CALLING

SEND ALL CALLS

Code

Cancel

Cancel

Trunk Codes

Abbreviated Dialing

Item

Description

Code

No.

Personal List 1

Personal List 2

1
2

3

Miscellaneous

Description

Extension

Message
Attendant
AUDIX

4
5

6
7
8
9
0