Table of Contents
1 Your mobile �������������������������������������������������������������5
1.1 Keys and connectors .......................................... 5
1.2 Getting started ................................................... 8
1.3 Home screen ......................................................13
2 Phone ����������������������������������������������������������������������15
2.1 Making a call ....................................................... 15
2.2 Answer or decline a call .....................................16
2.3 Calling your voicemail .......................................17
3 Contacts �����������������������������������������������������������������17
3.1 Consult your Contacts ....................................... 17
3.2 Adding a contact ................................................18
3.3 Editing your contacts.........................................18
3.4 Deleting a contact .............................................19
3.5 Sharing your contacts ....................................... 20
3.6 Additional options ............................................20
4 Messages ���������������������������������������������������������������21
4.1 Write message ................................................... 21
1
4.2 Send a multimedia message ............................ 22
4.3 How to type a message ..................................... 22
4.4 Settings ............................................................. 23
5 Email ����������������������������������������������������������������������24
6 Camera ������������������������������������������������������������������ 25
6.1 Camera .............................................................. 25
6.2 Video.................................................................. 26
7 Gallery �������������������������������������������������������������������27
8 Video ����������������������������������������������������������������������29
9 Music ��������������������������������������������������������������������� 30
10 Browser ���������������������������������������������������������������� 30
11 Calendar ���������������������������������������������������������������� 31
11.1 Multimode view .................................................. 31
11.2 To create new events ......................................... 31
11.3 Event reminder ................................................. 32
12 Alarm ���������������������������������������������������������������������33
12.1 Alarm ................................................................. 33
12.2 Timer ................................................................. 34
12.3 Stopwatch ......................................................... 34
2
13 Calculator �������������������������������������������������������������35
14 FM Radio ����������������������������������������������������������������36
15 Settings ����������������������������������������������������������������� 37
15.1 Network & connectivity .................................... 37
15.2 Personalization ..................................................41
15.3 Privacy & security ..............................................44
15.4 Storage ..............................................................45
15.5 Device ...............................................................45
15.6 Account manager ............................................. 48
16 Making the most
16.1 Upgrade ............................................................4
out of your phone�����������.�..�.49
17 Safety information ��������������������������������������������..50
18 General information �������������������������������������������57
19 Warranty ����������������������������������������������������������..���60
20 Trouble shooting ������������������������������������������..�����62
9
3
www.sar-tick.com
This product meets applicable national
SAR limits of 2.0 W/kg. The specific
maximum SAR values can be found on
Radio waves section.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 15 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do
not listen at high volume levels for long
periods. Exercise caution when holding
your phone near your ear while the
loudspeaker is in use.
4
1 Your mobile ����������������������������������
1�1 Keys and connectors
Main screen
OK
Left Menu
Messages
Call/Answer
5
Right Menu
Back/Clear
End/Power
Navigation
(up, down, left,
right)
Camera
Headset
Jack
Charging
Port
OK
• Confirm an option (press the middle of the key)
OK
• Press: Access app list (Home screen)
Navigation
• Press up, down, left or right to navigate
Messages
• Press: Access Messages app
6
Camera
key
Sub
screen
Volume
Back/Clear
• Let
's you return to the previous screen,
close a dialog box, or exit options menu
• Delete character (In Edit mode)
Call/Answer
• Press to dial call or to answer incoming call.
• Press: Enter call log (From Idle screen)
End/Power
• Press: End a call
Return to the Idle screen
• Long press: Power on/off
Camera key
• Press: Access Camera app
In camera screen, press to capture
picture or shoot video
• Press and hold the Camera key and Volume
down key to capture a screenshot
Volume
• In call mode, adjusts the earpiece or headset
volume
• In Music/Video/Streaming mode, adjusts the
media volume
• In general mode, adjusts the ringtone volume
• Mutes the ringtone of an incoming call
7
1�2 Getting started
1�2�1 Set-up
Removing or attaching back cover
8
Removing or installing battery
Inserting or removing the Nano SIM card and
microSD
You must insert your Nano SIM card to make phone calls
using your network.
9
S
IM
car
d
Plastic
clips
To insert Nano SIM or microSD card, push the Nano SIM or
microSD card into the corresponding card slot with
the gold-connectors facing down. To remove the SIM or
microSD card, push down on the plastic clip located
under card and push the SIM or pull microSD card out.
Your phone only supports Nano SIM card. Do not
attempt to insert Mini or Micro SIM card sizes or you
may damage your phone.
10
Charging battery
Insert the smaller end of the charger into the device
charging port, and plug the charger into an electrical outlet.
1�2�2 Power on your phone
Long press the End/Power key until the phone powers on,
Home screen will be displayed. If screen lock is set up, enter
pass code to access Home screen.
If you don't know your pass code or if you have forgotten it,
contact your service provider. Do not store pass code within
your phone, instead store pass code in a location that is
accessible without using phone.
11
Set up your phone for the first time
• Use the Navigation key
the OK key
OK
.
• Welcome page will be displayed, press the Right Menu key
to select Next.
• Keypad
Introduction, Softkeys and Change Text Input
Method tip pages will be displayed, press the Right Menu
key to select Next and continue to next screen.
Use the Navigation
•
applicable. You can skip selecting a Wi-Fi by pressing the
Right Menu key to select Next.
• Press the OK key OK to select network and enter password,
if needed.
KaiOS Account to remotely lock the device or wipe
• Setup
all personal information in event of loss or theft. Select
Create Account and press the OK key OK to continue,
follow prompts to finish account set up. Press the Right
Menu key to Skip.
• Press the Right Menu key
Terms.
• You will next be taken to the Home screen, your phone
is then ready for use.
Note: If SIM card is not installed, your phone will still
n and you will be able to connect to a Wi-Fi network
power O
and
use some of the phone's features.
to select a language and press
key to select Wi-Fi, if
to Accept KaiOS License
12
1�2�3 Power off your phone
Long press the End/Power key.
1�3 Home screen
Notices
• Displays all
Notices,
press the
Left Menu
key to
access.
Status/Notifications Bar
• Displays Status and
Notification indicators.
Time
Date
Speed Dial
• 1-button dial assigned
contacts, press the Right
Menu key to access.
Apps (Applications) List
• Displays all apps, press
the OK key to access.
OK Key
• Press to access Apps List
or any option displayed.
13
1�3�1 Status bar
From the status bar, you can view both the phone status (to the
right side) and the notification information (to the left side).
Icon Status
Bluetooth® active
Wi-Fi® active
Vibrate
Silent
Network (full signal)
Network (roaming)
4G LTE data service
3G data service
Airplane mode
Alarm set
Battery (charging)
Battery (full charge)
Missed call
New email
New message
14
1�3�2 Change home screen wallpaper
• From the Home screen, press the OK key OK, select
Settings icon and then press the Navigation key
to the right to select Personalization�
• Press the Navigation key and select Display > Wallpaper�
Select Wallpaper, Gallery or Camera and press the OK key
OK
to enter option.
• When browsing Wallpaper or Gallery options, select
an image and press the OK key
key to Save.
• When using Camera option, press the OK key OK to
take photo, then press the Right Menu key to Save.
To Retake pictures press the Left Menu key .
• Press the Back/Clear
will be displayed on the Home screen.
OK or the Right Menu
key to exit out, the new image
2 Phone�������������������������������������
2�1 Making a call
Dial the desired number, press the Call/Answer key to
place call, or select the Phone app , press the Right
Menu key to access Contacts. Press up or down on
the Navigation key to select
and press the Call/Answer key to place call� If you mak
a mistake, you can delete the incorrect digits by
pressing the Back/Clear key . To hang up the call, press
the End/Power key .
the desired contact
15
e
International call
To dial an international call, select the Phone app ,
then press and hold to enter “+” in dial screen, then
enter the international country prefix followed by the full
phone number and finally press the Call/Answer key .
Emergency call
To make an emergency
press the Call/Answer key
card, requires network coverage.
call, dial the emergency number and
. This works even without a SIM
2�2 Answer or decline a call
When you receive a call:
or the
• Press the Left Menu key
to answer.
• Press the Right Menu key
decline.
To mute the ringtone volume of an incoming call, press the
Volume key
�
Call/Answer key
or the End/Power key to
16
2�3 Calling your voicemail
s and hold the
• Pres
review voicemail messages.
ey to set up voicemail or
k
(1)
• Follow the prompts to set up your voicemail account or
once set up, to listen to voicemail messages.
3 Contacts��������������������������������
3�1 Consult your Contacts
Contacts app provides quick and easy access to your stored
contacts.
You can access this app by pressing the OK key
the Home screen, then selecting the
pressing the OK key
OK
.
Contacts app
OK
from
and
Press the Left
Menu key
in the contact
list to create a
new contact.
(1)
Contact your network operator to check service availability.
17
Press the Right
Menu key
to access more
contact options.
Press the OK
OK
key
to view a
contact's details.
3�2 Adding a contact
In contacts list screen, press the L
access New Contact screen and enter contact details.
Press the Navigation key down to access next
contact information category.
When finished, press the Right Menu key to save.
eft Menu key to
3�3 Editing your contacts
In contacts list screen, select contact and press the Right
Menu key to access Options, select Edit Contact, and
press the OK key OK to edit.
18
When finished editing, press the Right Menu key to save.
To cancel edit mode, press Left Menu key
to cancel and
exit.
3�4 Deleting a contact
In contacts list screen, press the Right Menu key to
access Options, then select Delete contact, and press the
OK
OK key
Right Menu key to delete.
. A confirmation page will be displayed, press the
19
3�5 Sharing your contacts
You can share a single contact with others by sending
the contact's vCard via E-mail, Messages, or Bluetooth.
Select a contact you want to share, press the Right
Menu key to access Options, then select Share and
press the OK key
Messages, or Bluetooth and follow the option prompts.
. Select Share with option: E-mail,
OK
3�6 Additional options
From the contact list, you can access the following options:
Call
Make a call to the selected contact.
Send message
Send an SMS/MMS to the selected contact.
Settings
• Sort contacts
• Import contacts Import contacts from SIM card, memory
• Export contacts Export contacts to SIM card, memory
• Set ICE contacts Add two contacts for making "In Case
• Delete contacts Delete one or more contacts at once.
Press the OK key
sorted by first name or by last name.
card, Gmail, or outlook.
card, or Bluetooth.
of Emergency" calls.
OK
to choose contacts
20
4 Messages�������������������������������
Use the Messages app to send and receive text (SMS) and
multimedia (MMS) messages.
4�1 Write message
• From the Home screen, press the OK key OK, select
Messages app
press the Messages key on the device keypad to
launch Messages app.
• Press the Left Menu key to write a new message.
• Enter the phone number of the recipient in the To bar
at the top of the screen or press the Right Menu key
to add a contact from the Contacts app.
• Press the Navigation key
bar and enter message text.
• Press the Left Menu key
and press the OK key OK or
down to access the Message
to send message.
21
An SMS of more than 160 characters will be counted
as an additional SMS. Specific letters or characters
will also increase the size of the SMS. This may cause
multiple SMS to be sent to your recipient.
4�2 Send a multimedia message
MMS enables you to send video clips, images,
photos, contacts and sounds by pressing the Right
Menu key to access Options. Next select Add
Attachment, press the OK key OK and select from
Video, Music, Gallery, Contacts or
file and follow prompts on screen
message. Press the Left Menu key to send message.
An SMS will be converted to MMS automatically
when media files (image, video, audio, etc.) are attached
or email addresses are added.
Camera. Select image/
to attach to
4�3 How to type a message
When in edit mode, the default input method is English
language. You can press the key to switch
between Spanish and English language.
• For normal text input, press a number key, 2-9, repeatedly
until the desired character is displayed. If the next letter
is located on the same key as the present one, wait until
the cursor is displayed to input.
• To insert a punctuation mark or special character, please
press the key, select a character and press OK key
• To delete inputted letters or symbols press the once to
delete one character at a time or long press to delete
full words or all text.
OK
.
22
Note: Use T9 input method to quickly type words. To
turn T9 option ON select Settings > Personalization >
Input Methods > Use T9 > On. Once activated T9 will be
available under input options when pushing . To
deactivate T9 select Settings > Personalization > Input
Methods > Use T9 > Off.
4�4 Settings
In the Messages app screen, press the Right Menu key
access Options > select Settings and press the OK key
OK
to view the following options:
• Auto Retrieve Select On without roaming to auto-
Messages
matically download the multimedia
message header, body and
attachments when not roaming,
this is default option. Select On with
roaming to automatically download
the multimedia message header,
body and attachments even
when roaming. Select Off to
only download the message header
which will be displayed on
Messaging screen.
• WAP Push
• Emergency
Alert
Press to turn the WAP push messages
On/Off.
Press to view the alert inbox or to
access messaging emergency alert
settings.
to
23
5 Email���������������������������������������
To access the Email
Home screen, select Email app
An email wizard will guide you through the steps to set up an
email account.
• Welcome screen will display, press the Right Menu key
to select Next� Then enter the name, email address and
password of the account you would like to set up.
• Press the Right Menu key
account. If your email service provider does not allow your
phone to have quick email set up, you will be prompted to
enter settings manually. Press the Left Menu key
access Manual setup and input required information for
email account set up.
• To add another email account, you can press the Right
Menu key
Add account�
app, press the OK key
to access Options/ Settings� And then select
and press the OK key OK .
to access Next and set up
OK
from the
to
To create and send emails
• Press the Left Menu key to Compose a new email from
the Inbox screen.
• Enter recipient(s) email address(es) in the To field.
se the Right Menu key
• U
Cc/Bcc or attachment to the message.
• Enter the subject and the content of the message.
• Press the Left Menu key
to access Options and add
to send.
24
• If you do not want to send the email right away, you can
press the Right Menu key
touch the Back to save a copy.
and select Save as draft or
6 Camera�����������������������������������
Your phone features a Camera app to take photos and
record videos.
6�1 Camera
To access the Camera app, press the OK key OK from the
Home screen, select the Camera app and press the
OK key OK
App Permission
Upon first use of the Camera, the App Permission
screen will display, asking for permission to know your
location. Press the Right Menu key to Allow or the Left
Menu key to Deny.
To take a picture
Position the object or landscape in the screen, and press the
OK key OK or the
to take the photo. Photos will automatically be saved to
Gallery app. After taking a photo, press the Left Menu key
to preview.
Zoom in/out
• Press the Navigation key up or down to zoom lens in
.
Camera Key on the right side of the phone
and out.
25
Options
Press the Right Menu key
• Self Timer
• Grid Adds grid lines to photo screen to help
• Gallery Select Go to Gallery Application to
to access:
Sets the time a photo is taken after
pressing the OK key OK or the Camera
key
.
take better photos by using grid lines
to align photo image.
view photos previously taken.
• Modes Select to switch between Photo and
Video Mode.
6�2 Video
To shoot a video
• Zoom in/out
• Press the right side of Navigation key to switch to
Video mode from Camera mode.
• Press the OK key OK
press either key again to stop recording.
• Videos will be automatically saved to Video app .
Press the Navigation key
down to zoom lens in and out.
or the Camera key
26
to record a video,
up or
7 Gallery������������������������������������
The Gallery app provides you with one location to view and
organize all your saved photos. The Gallery app also offers
additional
To access the Gallery app, press the OK key OK from the
Home screen, select the Gallery app and press the OK
key
photo options.
.
OK
Press the
Left Menu
key
to take
photo.
Press the Right
Menu key
to access more
options.
Press the OK key
OK
to view the
selected photo.
27
Gallery app photo options
When viewing photos in the Gallery app, select an image
and press the Right Menu key
• Delete
• Edit
• Rename
• Share
• Select Multiple Allows you to select more than one
• File Info Displays file name, size, image type,
• Lock Select to lock photo from being
• Sort and group Sor ts photo by date and time or
Delete the selected photo.
Select this option to adjust e
value, rotate the photo, crop, add
filters and auto-correction.
Rename the selected photo.
Share the photo via E-mail, Messages
and Bluetooth.
photo in the Gallery.
date taken and resolution.
deleted, edited, or renamed. Unlock
photo to gain access to options again.
groups by date.
to access options below:
xposure
28
Individual photo view options
When previewing an individual image in the Gallery
app,
the options above are also available by pressing the
Right Menu key , with the two additional options below:
• Rotate
Rotates the picture 90° clockwise.
• Set As
Sets selected image as
existing contact image.
wallpaper or
8 Video���������������������������������������
To access the Video app, press the OK key OK from
the Home screen, select the Video app and press
the OK key
To view video options, select a video, press the Right
Menu key and select from Share, File Info, Delete and
Select Multiple videos.
.
OK
29
9 Music���������������������������������������
Use the Music app to play music files stored on your phone.
Music files can be downloaded from your computer to your
phone using a USB cable.
To access the Music app, press the OK key OK from the
Home screen, select the Music app and press the OK key
.
OK
10 Browser��������������������������������
Use the Browser app to navigate the Web.
To access the
Home screen, select the Browser app
• To search the Internet, press the Left Menu key
the website and press the OK key OK.
•
Use the Navigation key
•
You can also press the Right Menu key to
access Options and Pin your current web address to
your top sites. Pinning to top sites, provides a shortcut to
pinned web addresses in Browser app.
Browser app, press the OK key OK from the
and press OK key OK.
enter
to move cursor on the screen.
30
11 Calendar�������������������������������
Use the Calendar app, to keep track of important meetings,
appointments, etc.
To access the Calendar app, press the OK key OK
Home screen, select the Calendar app and press the OK
key OK .
11�1 Multimode view
You can display the Calendar in Day, Weekly, or Month view.
Press the Right Menu key to change your Calendar view.
Day view
Weekly view
11�2 To create new events
Press the Left Menu key to add new events from any
Calendar view.
31
from the
Month view
• Fill in new event information. If it is a whole-day event, you
can select All-day Event.
• When finished, press the Right Menu key
More Options are available by pressing the Right Menu key
from the Calendar main screen:
• Go to date
• Search
• Calendar to
Display
• Sync calendar
• Settings
Use to go to preferred date.
Searches scheduled events.
Displays phone calendar or another
account if added.
Syncs calendar.
Sets a series of Calendar settings.
to save.
11�3 Event reminder
If a reminder is set for an event, the upcoming event icon
will appear on the Status bar as a notification when the
reminder time arrives.
32
12 Alarm ������������������������������������
Your mobile phone features an Alarm app with an Alarm,
Timer and Stopwatch function.
To access the Alarm app, press the OK key OK from the
Home screen, select the Alarm app and press the OK
key
.
OK
12�1 Alarm
To set an alarm
From the Alarm screen, press the Left Menu key
a new alarm. The following options will appear:
• Time Press to set the alarm time.
• Repeat Select the days you want your alarm
to go off.
• Sound Select a ringtone for the alarm.
• Vibrate Press to activate vibration.
• Alarm name Press to enter a name for the alarm.
To adjust alarm settings
More Options are available for saved Alarms, by highlighting
Alarm to be edited and pressing the Right Menu key from
the Alarm screen:
33
to a
dd
• Edit
• Delete
• Settings
Press to edit alarm.
Press to delete alarm.
Press to set snooze time, vol
vibration and sound.
ume,
12�2 Timer
From the Alarm screen, press the right side of the
Navigation key to enter the Timer screen.
• Press the OK key OK to edit hour, minute and second, when
finished, press the OK key OK to select and start timer.
•
When the Timer is ongoing press the OK key OK to select
and pause timer.
•
When the Timer is paused press the OK key OK to select
and continue timer.
• When the Timer is ongoing press the Right Menu key
to add 1 minute.
• When Timer is paused press the Left Menu key
the timer.
• When timer is reset press the Right Menu key
Settings, allowing you to activate the Timer Vibrate or
select Timer Sound.
to reset
to enter
12�3 Stopwatch
From the Timer screen, press the right side of Navigation
key
to enter the Stopwatch screen.
OK
• Press the OK key
• When the Stopwatch is ongoing press the Right Menu key
to record the lap.
to select and start stopwatch.
34
• When the Stopwatch is ongoing press the OK key OK to
select
to pause the time.
• When the Stopwatch is paused press OK key OK to
select and continue the total time.
• When Stopwatch is paused press the Left Menu key to
reset the stopwatch and clear lap times.
13 Calculator����������������������������
With the Calculator app, you can solve many mathematical
problems.
To access this app, press the OK key OK from the Home
screen, select the Calculator app and press the OK key
Press the OK key OK
to calculate results.
the *
Press
key to enter
decimal.
Press the # key to enter a
negative or positive
number value.
Push the corresponding
direction on the Navigation
key
to enter in
Calculator.
OK
.
35
Enter the numbers using the keypad. Select
the mathematical operation to be performed using
the Navigation key , follow the onscreen guide
for each navigation direction and the corresponding
mathematical operation. Press the OK key OK to select
equals = and get results.
14 FM Radio�������������������������������
Your phone is equipped with a radio
(1)
You can use the application as a traditional radio with saved
channels or with parallel visual information related to the
radio program on the display, if you tune to stations that
offer Visual Radio service.
To access this app, press the OK key
screen, select the FM Radio app and press the OK key
To use this feature, you must plug in a wired
headset, sold separately, into the phone. The
headset works as an antenna for your phone.
(1)
The quality of the radio depends on the coverage of the radio station in that
particular area.
(2)
Depending on your network operator and market.
36
(2)
with RDS
functionality.
OK from the Home
OK
.
Press the left/right side
decrease/increase 0.1MHz.
Long press the left/right side of the Navigation
search and go to the nearest lower/higher frequency channel.
Press the Right Menu key
Add to favorites, Edit favorites or Switch to speaker/earphone.
Fav
orite channels will have red start added and will be
displayed in the channel list for easy access.
of the Navigation
to access Options, select
key to
key to
from
15 Settings��������������������������������
To access the Settings app, press the OK key OK from
the Home screen, select the Settings app and
press the OK key
15�1 Network & connectivity
15�1�1 Airplane mode
When Airplane mode is on, it will simultaneously disable all
wireless connections including Wi-Fi, Bluetooth and more.
15�1�2 Cellular & data
Mobile data
If you do not need to transmit data on all mobile networks,
turn off Mobile data to avoid incurring significant charges
for data use on local operator mobile networks, particularly
if you do not have a mobile data agreement.
OK
.
37
International data roaming
If
you don’t need to transmit data on other operators’
mobile networks, disable Data roaming to avoid incurring
significant roaming charges.
Enhanced LTE
Press to enable enhanced LTE.
15�1�3 Geolocation
KaiOS uses GPS, and additional supplemental information
such as Wi-Fi and mobile networks to approximate your
location.
Location data may be used by KaiOS and service providers to
improve accuracy and coverage of the location databases.
15�1�4 Wi-Fi
Using Wi-Fi you can surf the Internet without using your SIM
card whenever you are in range of a wireless network. The
only thing you have to do is to enter the Wi-Fi screen and
configure an access point to connect your phone to the
wireless network, enter password if applicable.
15�1�5 Bluetooth
Bluetooth allows your phone to exchange data (videos,
images, music, etc.) within a small range with another
Bluetooth supported device (phone, computer, printer,
headset, car kit, etc.).
38
15�1�6 Calling Settings
DTMF tones
Dual Tone Multi-Frequency, or DTMF is
instructing a telephone switching system of the telephone
number to be dialed, or to issue commands to switching
systems or related telephony equipment.
Press to set DTMF tones to normal or long.
a method for
Call waiting
Press to enable or disable call waiting.
Caller ID
Press to set how your phone number is displayed
when making a call; network default, hide number or
show number.
Call forwarding
Press to configure how your calls are forwarded when
you are busy, call is unanswered or you are unreachable.
Call barring
Press to set the outgoing and incoming call barring.
Call duration
Press to view last call duration, and outgoing/
incoming calls/all calls duration.
15�1�7 Messaging Settings
Auto retrieve
Press to disable or enable auto-retrieve with or without
roaming.
39
WAP push
Mark the checkbox to enable receipt of push messages
from network.
Service center
Displays the service center number 1-312-314-9810.
15�1�8 Internet Sharing
USB tethering
USB tethering can share your phone's Internet connection
with a single USB-connected device. Press to turn the USB
tethering On. Note: Turning USB tethering On will
automatically turn off Wi-Fi network.
15�1�9 Emergency Alert
Alert inbox
Press to view Alert message in the alert box.
Emergency alert sound
Mark the checkbox to enable the emergency alert sound.
Emergency alert vibrate
Mark the checkbox to enable the emergency alert vibrate.
Multi language support
Mark the checkbox to enable the Multi language support.
Presidential alert
Presidential alert is enabled by default.
40
Extreme alert
Mark the
checkbox to enable the extreme alert.
Severe alert
Mark the checkbox to enable the severe alert.
AMBER alert
Mark the checkbox to enable the amber alert.
15�2 Personalization
15�2�1 Sound
Volume
Press to set the volume for Media, Rightones &
Notifications and Alarm.
Tones
Press to set Vibrate, Ringtones, Alerts, or to Manage Tones.
Manage Tones offers access to System Ringtones and
Notice Alerts for reviewing or sharing, and My Ringtones to
assign music in Music Library to Ringtones.
Other sounds
Press to enable or disable the sound for Dial pad,
camera or sent message.
41
15�2�2 Display
Wallpaper Press to select the wallpaper from
Brightness Press to set the level of brightness.
Screen Timeout Press to set the screen timeout time.
available wallpapers, gallery or to
use camera to take photo.
15�2�3 Search
Search engine
Press to select the preferred default search engine. Select
from: Yahoo, Google, Bing or DuckDuckGo.
Search suggestions
Press to enable or disable the search suggestions.
15�2�4 Notices
Show on lock screen
Press to enable or disable having notices shown on the
lock screen.
Show after reboot
Press to enable or disable having notices shown after reboot.
15�2�5 Date & time
Date
Select to manually set the phone's date.
42
Time
Select to manually set the phone's time.
zone
Time
Select to manually set the phone's timezone.
Format
Press to select 12-hour clock format or 24-hour clock format.
Home Screen Clock
Select whether to show or hide the clock on home screen.
15�2�6 Language
Press to select the preferred language, English or Spanish.
15�2�7 Input methods
Use T9
Select to turn the T9 On or Off.
Input Languages
Press to select the input languages.
15�2�8 Answer mode
Press to enable the flip to answer.
43
15�3 Privacy & security
15�3�1 Screen lock
Screen lock allows you to set a 4-digit pass code which
protects your phone information, if lost or s
Your phone will ask for the pass code entry in order to
access device.
15�3�2 SIM Security
A SIM PIN prevents access to the SIM card cellular
data networks. When it's enabled, any device
containing the SIM card will request the PIN upon restart.
A SIM PIN is not the same as the screen lock pass code
used to unlock the device.
15�3�3 Reset Password
Reset screen lock pass code allows you to change the
original password.
15�3�4 APP Permission
Camera
Press to set the Geolocation permission for the Camera app.
15�3�5 Do Not Track
Press to set whether you want your information to be
tracked by websites and apps.
15�3�6 Browsing Privacy
Press to clear the browsing history or to clear the cookies
and stored data.
tolen.
44
15�4 Storage
15�4�1 USB storage
Enabling USB storage allows another computer or device
connected using USB to access files on this phone.
15�4�2 End user storage
Use these settings to monitor the total and available space
on your phone.
15�5 Device
15�5�1 Device information
This contains information about Model number,
Software version, Hardware, OS Version, Platform Version,
Bluetooth Address, MAC Address, MEID, IMEI, IMSI,
ICCID, Build Number, KaiOS License Terms, Open Source
Licenses, AT&T Software Update, Tutorials, Factory Reset,
Device Reset and Network Settings Reset.
AT&T Software Update
Press Check for Update to search for software updates or
Continue Update to continue updating software if
interrupted.
Tutorials
Press to review the device Keypad, Softkeys, Change Text
Input Method, Browser Contacts or Messages tutorials.
Factory Reset
Press Reset to erase all your data and restore the
phone to factory condition. None of your settings or
data will be saved.
45
Device Reset
Press to erase all device configurations and settings.
Network Settings Reset
Press to erase all device network configuration settings.
15�5�2 Downloads
Press
to view downloads.
15�5�3 Battery
Current Level
Press to view current battery level or to set the power
saving mode.
Power Saving Mode
Turning power saving mode On will turn off the
phone's data, Bluetooth and Geolocation connections
to extend battery life.
You can select to turn power saving mode On automatically
once there is 5%, 10% or 15% battery left.
You can adjust power use via the screen brightness or the
screen timeout settings in the Display screen.
15.5.4 Accessibility
Invert color
Press to turn the color inversion On/Off.
Backlight
Press to turn the backlight On/Off.
46
Large Text
Press to turn the large text On/Off.
Captions
Press to turn the captions for phone screen On/Off.
Readout
Readout mode function reads the labels of interface
elements and providers sound response.
Mono audio
Press to turn the mono audio On/Off.
Volume balance
Press to set the volume balance value.
Keypad vibration
Press to turn the keypad vibration On/Off.
TTY
TTY mode can be used by people who are deaf, have
poor hearing or speech impairments.
Press to set TTY to full, VCO, HCO or turn off TTY.
Hearing Aid Compatibility (HAC)
Hearing aid mode can be used by people who are deaf, have
poor hearing or speech impairments. After connecting the
phone and hearing aid device, calls are linked to a relay
service, which converts incoming speech to text for the
person using the hearing aid and converts outgoing text
from the hearing aid device to a spoken voice for the
person on the other end of the conversation.
47
15�6 Account manager
Use the settings to add, remove, or manage your email and
other supported accounts.
15�6�1 KaiOS Account
Setup a KaiOS Account to use Anti-Theft option
that remotely locks device or wipes all personal
information in event of loss or theft. To create account:
• Select KaiOS Account.
OK
• Press the OK key
Right Menu key to select Accept.
• Enter your email and press Down on the Navigation key
.
• Press the OK key OK to select that you are over 13, then
press the Right Menu key to select Next.
• Enter your password then press Down on the Navigation
to verify the password.
key
• Press the Right Menu key
• Verify your email address via the email link sent to your
email account.
• Once you verify your email address, return to Account
Manager settings and Sign in to KaiOS.
15�6�2 Anti-Theft
Once you log in to your KaiOS Account on your phone, AntiTheft will automatically be turned On.
KaiOS Account can anti-theft be enabled.
Go to the KaiOS Anti-theft website to access Anti-theft features:
https://services.kaiostech.com/antitheft
to Create Account then press the
to select Next.
Only after logging in to
48
Make Ring
Press to have anti-theft make your phone ring for locating.
Remote Lock
Press to lock your phone if lost.
Remote Wipe
Press to wipe all phone personal data if lost.
16 Making the most out of your
phone�������������������������������������������
16�1 Upgrade
You can use the Over-the-air Upgrade tool to update your
phone's software.
16�1�1 Over-the-air Upgrade
Using the Over-the-air Upgrade tool you can update your
phone's software.
To access Update phone, select Settings > Device > Device
Information > AT&T Software Update. When there is a new
software version available, one indicator will be shown on
Updates menu. If you want to update your system, select
Download, after download is done select Install to complete
the upgrade.
You should turn on data connection before searching for
updates. Settings for auto-check intervals is also available
once you restart the phone.
If you have chosen auto-check, when the system discovers
the new version, dialog will pop up to choose download or
ignore, the notification also will show in Notices.
49
17 Safety information���������������������
We recommend that you read this chapter carefully before using your
device. The manufacturer disclaims any liability for damage, which
may result as a consequence of improper use or use contrary to the
instructions contained herein.
• TRAFFIC SAFETY
Given that studies show that using a device while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their device
when the vehicle is not parked.
When driving, do not use your device or headphone to listen to music
or to the radio. Using a headphone can be dangerous and forbidden
in some areas. When switched on, your device emits electromagnetic
waves that can interfere with the vehicle’s electronic systems such as
ABS anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your device on top of the dashboard or within an airbag
deployment area,
- check with your car dealer or the car manufacturer to make sure that
the dashboard is adequately shielded from device RF energy.
• CONDITIONS OF USE
You are advised to switch off the device from time to time to optimize
its performance.
Switch the device off before boarding an aircraft.
Switch the device off when you are in healthcare facilities, except
in designated areas. As with many other types of equipment now
in regular use, these devices can interfere with other electrical or
electronic devices, or equipment using radio frequencies.
Switch the device off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot, petrol
station, or chemical plant, or in any potentially explosive atmosphere.
50
When the device is switched on, it should be kept at least 15 cm from
any medical device such as a pacemaker, a hearing aid or insulin pump,
etc. In particular when using the device, you should hold it against the
ear on the opposite side to the device, if any.
To avoid hearing impairment, move the device away from your ear
while using the "hands-free" mode because the amplified volume
might cause hearing damage.
Do not let children use the device and/or play with the device and
accessories without supervision.
When replacing the cover note that your device may contain
substances that could create an allergic reaction.
Always handle your device with care and keep it in a clean and dustfree place.
Do not allow your device to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration
of liquids, dust, sea air, etc.). The manufacturer's recommended
operating temperature range is 0°C (32°F) to +50°C ( 122°F).
At over 122°F the legibility of the device’s display may be impaired,
though this is temporary and not serious.
Emergency call numbers may not be reachable on all cellular network.
You should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your device yourself.
Do not drop, throw or bend your device.
Do not use the device if the screen is damaged, cracked, or broken to
avoid any injury.
Do not paint it.
Only use batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your device model. TCL Communication Ltd. and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Remember to make back-up copies or keep a written record of all
important information stored in your device.
51
• PRIVACY
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your device
regarding taking photographs and recording sounds with your device.
Pursuant to such laws and regulations, it may be strictly forbidden
to take photographs and/or to record the voices of other people or
any of their personal attributes, and duplicate or distribute them, as
this may be considered to be an invasion of privacy. It is the user's
sole responsibility to ensure that prior authorization be obtained, if
necessary, in order to record private or confidential conversations or
take a photograph of another person; the manufacturer, the seller or
vendor of your device (including the operator) disclaim any liability
which may result from the improper use of the device.
• BATTERY
Following air regulation, the battery of your product is not charged.
Please charge it first.
Before removing the battery from your device, make sure that the
device is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery.
- Do not burn or dispose of a used battery in household rubbish or
store it at temperatures above 140°F.
- Do not disassemble or open crush, bend or deform, puncture or
shred.
- Do not modify or remanufacture, attempt to insert foreign objects
into the battery, immerse or expose to water or other liquids, expose
to fire, explosion or other hazard.
Only use the battery with a charging system that has been qualified
with the system per CTIA Certification Requirements for Battery
System Compliance to IEEE 1725. Use of an unqualified battery or
charger may present a risk of fire, explosion, leakage, or other hazard.
52
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its affiliates.
This symbol on your device, the battery and the accessories
means that these products must be taken to collection
points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
• CHARGERS
Main power chargers will operate within the temperature range of: 0°C
(32°F) to +45°C ( 113°F).
The chargers designed for your device meet with the standard for
safety of information technology equipment and office equipment
use. They are also compliant to the eco design directive 2009/125/
EC. Due to different applicable electrical specifications, a charger
you purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
The charger shall be installed near the device and shall be easily
accessible.
53
•Federal Communications Commission (FCC)
Declaration of Conformity
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user‘s authority to operate
the equipment.
This device has been tested and found to comply with the limits
for a Class B digital , pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses and can radiated radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
Changes or modifications not expressly approved by the party
responsible for compliance could void the user‘s authority to operate
the equipment.
FCC RF Exposure Information (SAR):
This device is designed and manufactured not to exceed the emission
limits for exposure to radio frequency (RF) energy set by the Federal
Communications Commission of the United States.
54
During SAR testing, this is set to transmit at its highest certified
power level in all tested frequency bands, and placed in positions that
simulate RF exposure in usage near the body with the separation of
15 cm. Although the SAR is determined at the highest certified power
level, the actual SAR level of the device while operating can be well
below the maximum value. This is because the device is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output.
The exposure standard for wireless s employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by
the FCC is 1.6W/kg.
Tests for SAR are conducted using standard operating positions
accepted by the FCC with the device transmitting at its highest
certified power level in all tested frequency bands.
The FCC has granted an Equipment Authorization for this model
device with all reported SAR levels evaluated as in compliance with the
FCC RF exposure guidelines. SAR information on this model device is
on file with the FCC and can be found under the Display Grant section
of HYPERLINK "http://www.fcc.gov/oet/ea/fccid" www.fcc.gov/oet/
ea/fccid after searching on:
FCC ID: 2ACCJN012
This device is HAC M4/T4 compatible. Reference ANSI C63.19 (2011).
For this device, the highest reported SAR value for usage near the
body is:
Maximum SAR for this model and conditions under which it was
recorded:
Body-worn SAR 1.14 W/kg
Head SAR 0.61 W/kg
SAR compliance for body operation is based on a separation distance
of 15 mm between the device and the human body. During use, the
actual SAR values for this device are usually well below the values
stated above. This is because, for purposes of system efficiency and
to minimize interference on the network, the operating power of your
device is automatically decreased when full power is not needed. The
lower the power output of the device, the lower its SAR value.
55
Body-worn SAR testing has been carried out at a separation distance
of 15 mm. To meet RF exposure guidelines during body-worn
operation, the device should be positioned at least this distance away
from the body.
If you are not using an approved accessory ensure that whatever
product is used is free of any metal and that it positions the device the
indicated distance away from the body.
Organizations such as the World Health Organization and the US
Food and Drug Administration have suggested that if people are
concerned and want to reduce their exposure they could use a handsfree accessory to keep the wireless device away from the head or body
during use, or reduce the amount of time spent on the device.
Please note by using the device some of your personal data may be
shared with the main device. It is under your own responsibility to protect
your own personal data, not to share with it with any unauthorized
devices or third party devices connected to yours. For devices with
Wi-Fi features, only connect to trusted Wi-Fi networks. Also when using
your device as a hotspot (where available), use network security. These
precautions will help prevent unauthorized access to your device. Your
device can store personal information in various locations including
a SIM card, memory card, and built-in memory. Be sure to remove or
clear all personal information before you recycle, return, or give away
your device. Choose your apps and updates carefully, and install from
trusted sources only. Some apps can impact your device’s performance
and/or have access to private information including account details, call
data, location details and network resources.
Note that any data shared with TCL Communication Ltd. is stored
in accordance with applicable data protection legislation. For these
purposes TCL Communication Ltd. implements and maintains
appropriate technical and organizational measures to protect all
personal data, for example against unauthorized or unlawful processing
and accidental loss or destruction of or damage to such personal
data whereby the measures shall provide a level of security that is
appropriate having regard to:
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data, and
(iv) the sensitivity of the personal data processed.
56
You can access, review and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with evidence of your
identity before we can act on your request.
• Licenses
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks
by TCL Communication Ltd. and its affiliates is
under license. Other trademarks and trade names
are those of their respective owners.
4044O Bluetooth Declaration ID D032964
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
18 General information������������������
• Internet address: http://www.alcatelonetouch.us
• Facebook: http://www.facebook.com/alcatelonetouchusa
• Twitter: https://twitter.com/ALCATEL1TOUCH
• Instagram: https://www.instagram.com/alcatelonetouchusa/
• Call support: U.S.A.: 855-368-0829
Canada: 855-844-6058
• Email support: U.S.A.: http://www.alcatelonetouch.us/contact
Canada: http://www.alcatelonetouch.ca/contact
57
• Manufacturer: TCL Communication Ltd.
An electronic version of this user guide is available in English and
other languages according to availability on our website:
alcatelonetouch�us .
Your device is a transceiver that operates on Wi-Fi with 2.4GHz and
Bluetooth with 2.4GHz.
5/F, Building22E, Science Park West Avenue, Hong
Kong Science Park, Pak Shek Kok, Hong Kong.
http://www�
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a safe
and convenient battery recycling program. For
more information on our Battery Recycling Program,
please visit the USA and Canada website at www.
alcatelonetouch.us/battery-recycling and www.
alcatelonetouch.ca/battery-recycling
Protection against theft
Your device is identified by an IMEI (phone serial number) shown on
the packaging label and in the product's memory. We recommend that
you note the number the first time you use your device by entering
*#06# and keep it in a safe place. It may be requested by the police or
your operator if your device is stolen. This number allows your device
to be blocked preventing a third person from using it, even with a
different SIM card.
(1)
Disclaimer
There may be certain differences between the user manual description
and the device’s operation, depending on the software release of your
device or specific operator services.
TCL Communication Ltd. shall not be held legally responsible for
such differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
This device may contain materials, including applications and software
in executable or source code form, which is submitted by third parties
for inclusion in this device ("Third Party Materials").
(1)
Contact your network operator to check service availability.
58
All third party materials in this device are provided "as is", without
warranty of any kind, whether express or implied, including the implied
warranties of merchantability, fitness for a particular purpose or
use/third party application, interoperability with other materials or
applications of the purchaser and non-infringement of copyright. The
purchaser undertakes that TCL Communication Ltd. has complied
with all quality obligations incumbent upon it as a manufacturer of
mobile devices and devices in complying with Intellectual Property
rights. TCL Communication Ltd. will at no stage be responsible for
the inability or failure of the Third Party Materials to operate on this
device or in interaction with any other devices of the purchaser. To the
maximum extent permitted by law, TCL Communication Ltd. disclaims
all liability for any claims, demands, suits or actions, and more
specifically – but not limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever means, or attempts to
use, such Third Party Materials. Moreover, the present Third Party
Materials, which are provided free of charge by TCL Communication
Ltd., may be subject to paid updates and upgrades in the future;
TCL Communication Ltd. waives any responsibility regarding such
additional costs, which shall be borne exclusively by the purchaser.
The availability of the applications may vary depending on the
countries and the operators where the device is used; in no event
shall the list of possible applications and software provided with the
devices be considered as an undertaking from TCL Communication
Ltd.; it shall remain merely as information for the purchaser. Therefore,
TCL Communication Ltd. shall not be held responsible for the lack of
availability of one or more applications wished for by the purchaser,
as its availability depends on the country and the operator of the
purchaser. TCL Communication Ltd. reserves the right at any time
to add or remove Third Party Materials from its devices without prior
notice; in no event shall TCL Communication Ltd. be held responsible
by the purchaser for any consequences that such removal may
have on the purchaser regarding the use or attempt to use such
applications and Third Party Materials.
Accessory
1350mAh Battery
Quick Start Guide
5V, 550m A charger with wire
59
19 Warranty��������������������������������������
Your device is warranted against any defect or malfunctioning which
may occur in conditions of normal use during the warranty period
of twelve (12) months
original invoice.
(2)
Batteries
and accessories sold with your device are also warranted
against any defect which may occur during the first six (6) months
from the date of purchase as shown on your original invoice.
In case of any defect of your device which prevents you from normal
use thereof, you must immediately inform your vendor and present
your device with your proof of purchase.
(1) The warranty period may vary depending on your country.
(2)The life of a rechargeable mobile device battery in terms of
conversation time, standby time, and total service life, will depend
on the conditions of use and network configuration. Batteries,
being considered expendable supplies, should have optimal
performance for your device during the first six months after
purchase and for approximately 200 more recharges.
If the defect is confirmed, your device or part thereof will be either
replaced or repaired, as appropriate. Repaired device and accessories
are entitled to a one (1) month warranty for the same defect. Repair
or replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any
other costs.
This warranty shall not apply to defects to your device and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your device is used;
2) Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
3) Modification or repair performed by individuals not authorised by
TCL Communication Ltd. or its affiliates or your vendor;
(1)
from the date of purchase as shown on your
60
(1)
4) Modification, adjustment or alteration of software or hardware
performed by individuals not authorized by TCL Communication
Ltd.;
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your device will not be repaired if labels or serial numbers (IMEI/SN)
have been removed or altered.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever,including but not limited commercial or financial loss or
damage,loss of data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
How to obtain Support: In United States please call, (855) 368-0829
or go to www.alcatelonetouch.us for technical support. In Canada
please call, (855) 844-6058 or go to www.alcatelonetouch.ca for
technical support. We have placed many self-help tools that may
help you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless device is
no longer covered by this limited warranty due to time or condition,
you may utilize our out of warranty repair options.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
1) Visit ALCATEL ONETOUCH Electronic Recycling Program website
at http://www.alcatelonetouch.us/electronic-recycling-program, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
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20 Troubleshooting �����������������������
Before contacting the service center, follow the instructions
below:
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data in your phone as this
may affect its performance.
• Use Factory reset and the upgrade tool to perform phone
formatting or software upgrading. ALL Users phone
data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised
to fully backup the phone data and profile before doing
formatting and upgrading.
Carry out the following checks:
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End/
Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using
your phone, and make sure the End/Power key is not miscontacted due to unlocked screen.
• Check the battery charge level.
) the battery for optimal
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My phone cannot charge properly
• Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen.
• Make sure charging is carried out under normal conditions
(0°C (32°F) to +45°C (113°F)).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is
displayed
• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as
the one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card
is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
“Inserting or removing the SIM card”).
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• Make sure the chip on your SIM card is not damaged or
scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have
touched
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your service provider
(credit, SIM card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your service provider
(credit, SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your
service provider.
• Your caller has concealed his/her name or number.
.
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I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
Volume Up/Down key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean.
I am unable to use the features described in the manual
• Check with your service provider to make sure that your
subscription includes this service.
• Make sure this feature does not require an Alcatel
accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in
your file.
• Make sure that you have selected the country prefix when
calling a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts.
.
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My callers are unable to leave messages on my voicemail
• Contact your service provider to check service availability.
I cannot access my voicemail
• Make sure your service provider's voicemail number is
correctly entered in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your service provider to check service availability
and check MMS parameters.
• Verify the server center number or your MMS profile with
your service provider.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your service provider to obtain the PUK code
(Personal Unblocking Key).
I am unable to download new files
• Make sure there is sufficient phone memory for your
download.
• Check your subscription status with your service provider.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is
visible to other users.
• Make sure that the two phones are within Bluetooth’s
detection range.
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How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3.5 hours).
• After a partial charge, the battery level indicator may not
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication.
• Switch off the backlight upon request.
• Extend the email auto-check interval for as long as
possible.
• Update news and weather information on manual demand,
or increase their auto-check interval.
• Exit background-running applications if they are not being
used for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications�
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone
return to normal temperatures.
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To download the complete user manual and learn more about your phone, visit
alcatelonetouch.us .
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