AT&T callmaster User Manual

AT&T

CALLMASTER

®

Digital Voice Terminal

User's Guide

NOTICE

While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no responsibility
for any errors. Changes or corrections to the information contained in this document
may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact:

AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, IN 46219
1-800-432-6600,
In Canada: 1-800-255-1242

Order: Document No. 555-015-716

Issue 4, February 1991

For more information about AT&T documents, see Business Communications Systems
Publications Catalog (555-000-010).

HEARING AID COMPATIBILITY

This equipment is compatible with the inductively-coupled hearing aids prescribed by

the Federal Communications Commission (FCC).

Prepared by

© 1991 AT&T

The AT&T Technical Publications Department

All Rights Reserved

Denver, CO 80234 Printed in USA

Contents

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Your CALLMASTER Digital Voice Termial

Recorder Interface Module
Conventions Used in This Guide
Organization of This Guide

Physical Description

Call-Processing Area

Dial Pad
Conference, Transfer, Drop, and Hold
Message Light

Display Area

Alphanumeric Display

Display Contrast-Control Wheel
Double-Light Call-Appearance and Feature Buttons
Single-Light Feature Buttons
Front Panel

Instruction for Button-Label Strips

Self-Test Button

1-2 Switch
Ringer Volume Control

Side and Back of the Terminal

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Side Jacks for Headsets or Handsets
Screw Holes for Optional Handset Cradles
Back Jack for Optional Kneewell Adapter
Model Number

Bottom of the Terminal

Features

Conference
Drop
Hold
Mute
Transfer

References

i

Your CALLMASTER Digital Voice Terminal

Congratulations on the addition of the AT&T CALLMASTER Digital Voice Terminal
(Figure 1) to your communications system. Following our tradition of excellent quality
and high reliability, this new voice terminal provides the latest in telecommunications
technology.

Your CALLMASTER voice terminal is either a model 602D1 or a model 602A1. The
model number is printed on a sticker located on the bottom of the voice terminal.
Model 602D1 is equipped with a recorder interface module (RIM) that enables the
recording of all voice interactions. Model 602A1 does not have a recorder interface
module.

If you are using a CALLMASTER voice terminal with RIM, both calling and called
parties hear a soft beep tone that is repeated every 15 seconds. This beep indicates
that RIM is active and the call is being recorded.

This guide describes the CALLMASTER digital voice terminal and some of its many
features for handling Automatic Call Distribution (ACD) calls. The AT&T System 75

Automatic Call Distribution Agent Instructions

(555-200-722) describes specific call-

handling procedures and System 75 features. (The information in that book also

applies to DEFINITY Generic 1.) The

AT&T DEFINITY™ Generic 2 and System 85

Automatic Call Distribution Agent Instructions

(555-104-713) describes specific call-

handling procedures and DEFINITY Generic 2 and System 85 features.

Figure 1. CALLMASTER Digital Voice Terminal

1

Conventions Used in This Guide

The following conventions are used in the procedures in this guide

 xxxxx 

This box represents a call appearance button, where xxxxx is
the extension number.

[

Feature ]

This box represents a labeled fixed-feature button. The fixed­feature buttons used in this guide are Conference, Drop,
Hold, Transfer, and Mute.

Organization of This Guide

The remainder of this guide is arranged as follows:

●

Physical Description — Describes the physical characteristics of the CALLMASTER
digital voice terminal.

●

Feature — Explains how to use the fixed-feature buttons.

●

References — Lists available documents that are related to the CALLMASTER
digital voice terminal and that may be useful as background or reference
information.

2

Physical Description

The functional areas of the CALLMASTER digital voice terminal are shown in Figure 2
and described on the following pages.

Figure 2. CALLMASTER Digital Voice Terminal Functional Areas

Call-Processing Area

As shown in Figure 3, this area contains the following:

Dial pad

Conference button

Transfer button
Drop button

Hold button
Message light

Use the touch-tone buttons, 1 through #, to dial calls and
access features.

Use to set up conference calls with 3 people (DEFINITY
Generic 2 and System 85) or up to 6 people (DEFINITY

Generic 1 and System 75).
Use to send a call to another extension or outside number.
Use to end one call, immediately obtain dial tone, and place

another call; also, use to drop the last person added to a
conference call.

Use to put a call on hold.
Goes on when a message is waiting.

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