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Operating
Manual
Includes Pumps:
TW1200
TW1900
TW2400
TW3700
TW4800
TW6000
1-877-80-PONDS
www.atlanticwatergardens.com
Page 2
Prior to Operation and Installation
• When the pump is delivered, first perform the following checks.
• Check for any damage to pump and power cable that may have
occurred during the shipment.
• Check the model number to make sure it is the product that was
ordered and verify the voltage and frequency are correct.
Caution
• DO NOT operate this product under any condition other than
those for which it is specified. Failure to observe this precaution can
lead to electrical shock, electrical leakage, fire, water leakage or
other problems.
• The pump is a 100/120 volt 60 Hz pump, please only use with a power
supply voltage within 100-120 volt 60 Hz.
• Never place your hand or any object in or near the inlet opening while
this equipment is operating. If pump inlet is clogged, always turn off
the power supply and wait until the motor is completely stopped before
attempting to remove any clogged material.
• Please make sure that the power plug and the AC outlet receptacle is
protected and away from water or pump discharge hose to prevent
accidental electric shock or short circuit.
• Always operate the pump completely submerged in water.
• Avoid dry operation, which will not only lower performance but can
cause the pump to overheat/malfunction, leading to electrical leakage,
shock or premature failure.
• CAUTION:
THIS PUMP IS TO BE USED IN A CIRCUIT PROTECTED BY A GROUND CIRCUIT INTERRUPTER.
• ATTENTION:
CETTE POMPE DOIT ETRE BRANCHEE A UNE DERIVATION PROTEGEE PAR UN
DISJONCTEUR DIFFERENTIEL.
• CAUTION:
THIS PUMP HAS BEEN EVALUATED FOR USE IN WATER ONLY.
Introduction
Thank you for selecting the Tidal Wave TW1900, TW2400, TW3700,
TW4800, or TW6000 series pumps. Before using this pump please take
a moment to review this manual.
TW1200 TW1900 TW2400 TW3700 TW4800 TW6000
Watts
110 130 175 355 425 495
Discharge Size
1.5” 1.5” 1.5” 1.5” 1.5” 2”
Inlet Size
1.5” 1.5” 1.5” 2” 2” 2”
Shut Off in Feet
16 18 22 24 26 29
G P H A T H E A D H E I G H T
1’
1290 1900 2400 3730 4800 6000
5’
1080 1440 1950 3010 4000 5040
10’
720 900 1390 2230 3140 4050
15’
180 360 825 1425 2228 3000
20’
0 0 220 660 1260 1930
To avoid an accident
do not use the pump
in any way other than
as described in this
manual. Please note
the manufacturer
cannot be responsible
for accidents arising
because the product
was not used as
prescribed. After
reading this manual
keep it as a reference
in case questions
arise during use.
2 3
Performance: TW2 Series
HE IGHT I N FEE T
G ALL ONS P ER HOU R
36’
32’
28’
24’
20’
16’
12’
8’
4’
1000 2000 3000 4000 5000 6000
0
TW1900
TW2400
TW3700
TW6000
TW4800
TW1200
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• WARNING:
RISK OF ELECTRIC SHOCK - THIS PUMP IS SUPPLIED WITH A GROUNDING CONDUCTOR
AND GROUNDING-TYPE ATTACHMENT PLUG. TO REDUCE THE RISK OF ELECTRIC SHOCK,
BE CERTAIN THAT IT IS CONNECTED ONLY TO A PROPERLY GROUNDED, GROUNDING
TYPE RECEPTACLE.
Electrical Safety
• Electrical wiring should be installed by a qualified electrician in
accordance with all applicable safety regulations. Incorrect wiring can
lead to a pump malfunction, electrical shock or fire.
• Pumps should operate on a designated, 110/120 volt circuit.
• Pump must be protected by a ground fault circuit interrupter (GFCI).
• Pump must be plugged into a standard, properly grounded, three
pronged outlet.
• Do not cut the electrical cable. If a cable with cut insulation or other
damage is submerged in water, there is danger of water seeping into
the pump motor and causing a short. This may result in damage to the
pump, electrical shock or fire. Altering the electrical cable in any way
will void the warranty.
• Never move or handle the pump by pulling on the electrical cable.
Make sure the electrical cable does not become excessively bent or
twisted, does not rub against a structure in a way that might damage it,
and does not come in contact with heated surfaces.
Operation
• Tidal Wave 2 pumps are for use in water only. Water temperature
should never exceed 95 degrees F.
• Tidal Wave 2 pumps must not be used to pump salt water, sewage,
flammable or corrosive liquids, greases, oils or food waste.
• Pay careful attention to the water level while the pump is operating.
The pump must be fully submersed at all times of operation. The pump
must never be allowed to run dry.
• In case of excessive vibration, unusual noise or odor, turn off the power
immediately and consult your nearest dealer.
Motor Protection System
• The pump has a built-in motor protection system. The following reasons
may cause the pump to stop automatically regardless of water level.
Motor overheating
Excessive current
Change in voltage polarity
Open-phase operation or operation under constraint
• Repeating cycles of stopping and restarting will damage the water
pump. Do not continue operation at low water level or while
the inlet is clogged with debris. Not only will performance suffer, but
also such conditions may cause noise, heavy vibration, and pump failure.
Maintenance and Inspection
• Regular maintenance and inspections are a necessity for continued
efficient functioning. If any abnormal conditions are noticed, refer to the
section on Troubleshooting and take corrective measures immediately.
Monthly Inspection
• Check for any drop in performance. Reduced performance is usually
caused by debris blocking the pump intake.
• Detach the power cable from the receptacle or turn off the power
supply (circuit breaker).
• Disconnect the pump discharge and remove the pump from the water.
• Remove any accumulated debris from the surface of the pump, inlet
screen.
• Remove the inlet screen and inspect the impeller.
• The impeller should spin freely. If the impeller feels tight or gritty when
spun, please refer to the cleaning instructions on page 7.
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Winterizing
• Under no circumstances should the pump be left in frozen water.
• When the pump is out of use for an extended period, wash it and dry
it thoroughly, then store it indoors.
Note: Always run a test operation before putting the pump back into
operation. When the pump is left installed in water it should be run at
regular intervals (about once per week).
Warranty
All Tidal Wave Pumps carry a two year limited warranty. This limited
warranty is extended solely to the original purchaser commencing from the
date of original purchase receipt and is void if any of the following apply:
• The pump has been run while not fully submersed causing the thermal
protection to trip. Skimmers using inadequate vertical filtration may
create “run dry” conditions.
• The pump was not run on a dedicated circuit.
• The cord has been cut or altered.
• The pump has been misused or abused.
• Serial number tag has been removed.
Warranty Claims
• In case of warranty claims, pump should be returned to place of
purchase accompanied by original receipt.
Cleaning
Asynchronous Pumps will require periodic cleaning of the
impeller assembly. Please follow the directions below for proper
cleaning procedures.
• Remove the intake screen.
6 7
• Remove the four screws using a #2 Phillips screwdriver.
• Rotate the impeller/ intake cover counter clockwise 1/4 turn and
remove by pulling straight out.
• Remove the impeller assembly
NOTE: If debris has accumulated around the rotor, the impeller may feel
tight. Rotate the impeller back and forth while applying outward
pressure until the impeller assembly wiggles free.
• Inspect the rotor and stator sleeve for built up debris. Often in hard
water, well water or pond-free applications, debris may appear as a
crusty film around the rotor. Remove the film using a scrub brush or
scouring pad.
• Inspect the intake O-ring for nicks or breaks.
• Re-assemble the pump by installing the intake O-ring and inserting the
impeller assembly. Make sure to line-up the impeller assembly with the
two locking pins on the top and bottom of the pump housing.
• Replace the impeller/ intake cover and attach using the 4 screws.
• Replace the intake screen.
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1-877-80-PONDS
www.atlanticwatergardens.com
Problem Possible Cause Possible Solution
Pump does
not start
Power is off Turn power on
Power failure
Check power supply or
contact local power company
Voltage drop/
Overload
Check/Replace the GFI (Ground
Fault Interrupter)
Power cord is not
connected
Connect power cord
Pump stops after
starting
Pump is
overheating
Submerge pump/Raise water level/
Allow pump to cool/Clean impeller
Power/Current
overload
Check length/size of power cable.
Check or replace GFI
Intake is blocked/
Impeller needs cleaned
Remove debris from the pump
intake. Refer to page 7 for
cleaning instructions.
Diminished
flow rate or
no water flow
Impeller needs cleaned Refer to page 7 for cleaning instructions
Obstruction in pump
or piping
Clear obstruction
Low water level Stop operation/Raise water level
Troubleshooting Guide
Always turn off power before inspecting the pump. Failure to observe this
precaution can result in a serious accident.
Before ordering repairs, carefully read through this instruction booklet. If
the problem persists, contact your dealer.
rev. 9/10
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