ATEN Technology KH88 User Manual

User Manual

KH88

FCC Information

This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with th e in s tr u ctio n man ual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

respective owners.

Package Contents

The complete KH88 package contains the following components:

w 1 KH88 KVM Switch w 1Power Cord w 1 Rack Mounting Kit w 1 User Manual w 1 Quick Start Guide w 1 Warranty Registration Card

Check to make sure that all the components are present and in good order. If anything is missing, or was damaged in shipping, contact your dealer.

Read this manual thoroughly and follow the installation and operation procedures carefully to prevent damage to the switch or any of the devices that connect to it.

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Contents

1. Introduction

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 3

Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2. Hardware Setup

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Single Station Installation . . . . . . . . . . . . . . . . . . . . . . 8

Two Stage Installation . . . . . . . . . . . . . . . . . . . . . . . . 9

Three Stage Installation . . . . . . . . . . . . . . . . . . . . . . 11

Setup Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Powering Off and Restarting . . . . . . . . . . . . . . . . . . . . 14

Port ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . 15

Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3. OSD Operation

OSD Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

OSD Main Screen Headings . . . . . . . . . . . . . . . . . . . . . . 19

OSD Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

OSD Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

F1 GOTO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

F2 LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

F3 SET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

F4 ADM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

F7 SCAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

F8 LOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4. Hotkey Operation

Hotkey Port Control . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Invoking Hotkey Mode . . . . . . . . . . . . . . . . . . . . . . . 29

Selecting the Active Port . . . . . . . . . . . . . . . . . . . . . . 30

Auto Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Skip Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Hotkey Beeper Control . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hotkey Summary Table . . . . . . . . . . . . . . . . . . . . . . . . 34

5. The Firmware Upgrade Utility

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . 36

Performing the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . 37

Starting the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . 37

Upgrade Succeeded . . . . . . . . . . . . . . . . . . . . . . . . . 40

Upgrade Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Firmware Upgrade Recovery . . . . . . . . . . . . . . . . . . . . 42

Appendix

Computer Connection Table . . . . . . . . . . . . . . . . . . . . . . 43

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

OSD Factory Default Settings . . . . . . . . . . . . . . . . . . . . . 45

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Clear Login Information . . . . . . . . . . . . . . . . . . . . . . . . 47

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

About This Manual

This User Manual is provided to help you get the most from your KH88 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.

Overview

Chapter 1, Introduction, introduces you to the KH88 System. Its purpose,

features and benefits are described. Chapter 2, Hardware Setup presents the front and back panel components,

and explains

how to set up your installation — from a basic single stage hookup to a complete three stage operation.

Chapter 3, OSD Operation, provides a complete description of the KH88’s OSD (On Screen Display), and how to work with it.

Chapter 4, Hotkey Operation, details all of the concepts and procedures involved in the

Hotkey operation of your KH88 installation. Chapter 5, The Firmware Upgrade Utility, explains how to use this utility

to upgrade to the KH88’s firmware with the latest available versions. Appendixes at the end of the manual provide technical and other important

information regarding the KH88.

Conventions

This manual uses the following conventions:

Courier

[ ]

Indicates text that you should key in. Indicates keys you should press. For example, [Enter] means to

press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sig n betw een th em : [Ctrl+Alt].

Numbered lists represent procedures with sequential steps. Bullet lists provide information Indicates selecting an option on a menu. For example, Start >

Run means to open the Start menu, and then select Run. Indicates critical information.

Getting Help

For additional help, advice, and information, ALTUSEN provides several support options. If you need to contact ALTUSEN technical support with a problem, please have the following information ready beforehand:

w Product model number, serial number, and date of purchase. w Your computer configuration, including operating system, revision level,

expansion cards, and software.

w Any error messages displayed at the time the error occurred. w The sequence of operations that led up to the error. w Any other information you feel may be of help.

vii

ALTUSEN Technical Support

North America Technical Phone Support

International Technical Phone Support

Email Support Email your questions and concerns to:

Online Troubleshooting The ALTUSEN support website:

Online Documentation User Manuals are available electronically at the

Software Updates Download the latest drivers and firmware for your

Registered ALTUSEN product owners are entitled to telephone technical support. Call the ALTUSEN Technical Support Center: 949-453-8885.

1. Contact your local dealer.

2. Call the ALTUSEN Technical Support Center: 1-949-453-8885.

support@altusen.com

http://www.altusen.com/support

provides online troubleshooting that describes the most commonly encountered problems and offers possible solutions to them.

ALTUSEN support website:

http://www.altusen.com/support

product from the ALTUSEN support website:

http://www.altusen.com/support

Product Information

For information about all of ALTUSEN’s products and how they can help you connect without limits, visit ALTUSEN on the web at http://www.altusen.com

ALTUSEN Authorized Resellers

ALTUSEN provides the following ways to find an authorized reseller in your area:

w In the United States of America, call: 866-ALTUSEN w In Canada and South America, call: 949-453-8885 w In all other locations, call: 886-2-8692-6789 w Visit ALTUSEN on the web at http://www.altusen.com for a list of locations

and telephone numbers

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Chapter 1.

Introduction

Overview

The KH88 KVM Switch is a control unit that allows access to multiple computers from a single console (keyboard, monitor, and mouse). Before the development of KVM switching, the only way to control multiple computer configurations from a single console was through a complex and costly network. Now, with the KH88, you can easily access multiple computers in a cost effective manner.

A single KH88 can control up to 8 computers. Since units can be cascaded to three levels, in a full three stage installation up to 73 KH88s can control up to 512 computers - all from a single console.

Setup is fast and easy; plugging cables into their appropriate ports is all that is entailed. There is no software to configure, so there is no need to get involved in complex installation routines or be concerned with incompatibility problems. Since the KH88 intercepts keyboard input directly, it works on any hardware platform and with all operating systems.

There are three convenient methods to access an y co mputer co nnected to th e installation: (1) using the push button port selection switches located on each unit’s front panel; (2) entering Hotkey combinations from the keyboard; and (3) selecting from menus provided by the On Screen Display (OSD). A powerful Auto Scan feature also permits automatic scanning and monitoring of the activities of all computers running on the installation one by one.

There is no better way to save time and money than with a KH88 installation. By allowing a single console to manage all the attached computers, a KH88 installation: (1) eliminates the expense of having to purchase a separate keyboard, monitor, and mouse for each computer; (2) saves all the space those extra components would take up; (3) saves on energy costs; and (4) eliminates the inconvenience and wasted effort involved in constantly moving from one computer to another.

Features

M Controls 8 computers from a single console M Cascadable to three levels from any port - control up to 512 computers from

a single console

M Administrator/User password authorization for enhanced security protection

(PSP)

M Intelligent OSD (On Screen Display) and hotkey switching for efficient

system handling

M No software required - computer selection via front panel switches, hotkeys,

or On Screen Display (OSD)

M Auto Scan feature for monitoring user-selected computers M Hot pluggable - add or remove computers without powering off the switch M PS/2 mouse emulation for system bootup M Console’s PS/2 mouse controls all connected computers M PS/2 compatible mouse support - Microsoft Intellimouse Explorer and

Logitech FirstMouse+ support*

M Superior video quality: up to 2048 x 1536; DDC; DDC2; DDC2B M Supports LCD suspend mode M Low power warning M Detachable front panel module for convenient rack mounting and

management

M Rack mountable in 19" (1U) system rack M Patented ASIC Design for Enhanced Functionality and Compatibility

* 1. PS/2 compatible mouse support is for three button (wheel) mice.

2. The Logitech Mouse Ware program’s Change Device procedure does not work on Microsoft NT systems.

Hardware Requirements

Console

M A VGA, SVGA, or Multisync monitor capable of the highest resolution that

you will be using on any computer in the installation.

M A PS/2 style mouse M A PS/2 style keyboard

Computer

The following equipment must be installed on each computer :

M A VGA, SVGA or Multisync card. M A 6-pin mini-DIN (PS/2 style) mouse port. M A 6-pin mini-DIN (PS/2 Style) keyboard port with +5V DC on pin 4 and

Ground on pin 3, or a 5-pin DIN (AT Style) keyboard port with +5V DC on pin 5 and ground on pin 4.*

* See the note under Cables in the next section.

Cables

Use of substandard cables may damage the connected devices or degrade overall performance. For optimum signal integrity and to simplify the layout, we strongly recommend that you use the following high quality CS Custom Cable sets:

Cable Purpose Part Number

Connect to Computer 2L-1001P/C (1.8m) or Cascading

Note: 1. The KH88 does not support serial mice. You cannot use

Serial-to-PS/2 adapters with the cables. Attempts to do so will not work.

2. If your computer uses an AT style keyboard socket you will need to purchase a PS/2-to-AT keyboard adapter (Part No. 2A-106, or any standard keyboard adapter), in order to plug the cable into the computer’s keyboard port.

2L-1003P/C (3m)

Chapter 2.

Hardware Setup

Front Panel

234

1. Port LEDs

The upper Port LEDs are the On Line LEDs; the lower ones are the Selected Port LEDs:

w The On Line LEDs light GREEN to indicate that the computer attached

to the corresponding port is up and running. If the LED is flashing, it indicates that the Port is being used for cascading to another KH88 switch (see Two Stage Installation, p. 9).

w The Selected LEDs light ORANGE to indicate that the computer

attached to the corresponding port is the one that has the KVM focus. The LED is steady under normal conditions, but flashes when its port is accessed under Auto Scan Mode (see F7 SCAN, p. 27).

2. Port Selection Switches

Press a switch to access the computer attached to the corresponding port.

w Pressing Buttons 1 and 2 simultaneously for 3 seconds performs a

Keyboard and Mouse Reset.

w Pressing 7 and 8 simultaneously starts Auto Scan Mode (see p. 27).

3. Reset

w Use a thin object (such as the end of a paper clip, or a ballpoint pen), to

press this recessed switch in to initiate a warm reset.

w If the switch is kept in for longer than three seconds, a cold reset takes

place.

4. Power LED

w Lights steadily to indicate that the unit is receiving power. w Flashes to indicate a low power condition.

Rear Panel

41 23

1. Power Socket

2. Power Switch

3. Console Port Section

w If this is a first station unit, your monitor, keyboard and mouse plug in

here.

w If this is a daisy chained unit, the cables that link back to a port on a

higher KH88unit plug in here.

4. CPU Port Section

The cables that link to the computers plug in her e.

5. Firmware Upgrade Section

w Firmware Upgrade Switch

During normal operation this switch should be in the NORMAL position.

w Firmware Upgrade Port

The Firmware Upgrade Cable that transfers the firmware upgrade data from the administrator’s computer to the KH88 plugs into this RJ-11 connector.

w See p. 35 for firmware upgrading details.

Installation

Before you Begin

1. Make sure that power to all the devices you will be connecting up have been turned off. You must unplug the power cords of any computers that have the Keyboard Power On function.

2. To prevent damage to your installation, make sure that all devices on the installation are properly grounded.

Single Station Installation

In a Single Stage installation, there are no additional KH88’s cascaded down from the first unit. To set up a single stage installation refer to the diagram below (the numbers in the diagram correspond with the numbers of the instruction steps), and do the following:

1. Plug your keyboard, mouse, and monitor into the unit’s Console Ports.

2. Use KVM cable sets (as described in the Cables section on p. 4), to connect any available KH88 CPU Port to the Keyboard, Video and Mouse ports of the computer you are installing.

3. Plug the power cord that came with this package into the KH88’s Power Socket, and then into an A C p o w er source.

4. Power on the KH88.

5. Turn on the power to the computers.

Two Stage Installation

To control even more computers, up to eight additional KH88 units can be cascaded from the CPU ports of the First Stage unit. T he cas cad ed KH88s th at connect back to the First Stage unit are considered Second Stag e units .

As many as 64 computers can be controlled in a complete two stage installation. A table showing the relation between the number of computers and the number of KH88 units needed to control them is provided on p. 43.

Note: 1. Mixing different KVM switch models on the same installation can

cause problems with OSD port switching. We strongly recommend that all cascaded units be the same model as the First Stage unit.

2. If you are adding this switch into an already existing KH88 configuration, be sure to make it the First Stage unit. Otherwise, you won’t get the benefit of its improved OSD features and functions.

To set up a two stage installation, do the following:

1. Make sure that power to all the devices you will be connecting up, including all preexisting devices on the installation, have been turned off.

2. Use a KVM cable set (described in the Cables section, p. 4), to connect any available CPU Port on the First Stage unit to the Console Port connectors of the Second Stage unit.

3. Use KVM cable sets (described in the Cables section, p. 4), to connect any available CPU port on the Second Stage unit to the Keyboard, Video, and Mouse ports of the computers you are installing.

4. Plug the power cord that came with this package into the KH88’s Power Socket, and then into an A C p o w er source.

5. Repeat these steps for any other Second Stage units you wish to connect.

6. Power on the Second Stage unit(s), then power on the First Stage unit.

7. Turn on the power to all the computers.

Note: The Power On sequence requires that all Second Stage units be

powered on first. After all the Second Stage units have been powered on, the First Stage unit must be powered on next. After the Second and First stage units have been powered on, the computers can be powered on.

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