
TPV International Customer Service
Field Engineering Bulletin
From: Melody.Xiao
Check: Afeng.Wei
To:EU,AP,USA (Winston,Toby,Linda) Robbie.Gao
Date: Nov.-26-2007 Approve: JianFu.Chen
Bulletin Number: FEB711041A Brand Name: ASUS
Customer Model: MM17T, MM17D
Relevant Components: F/W (the F/N of ISP board: 715GT048-1)
Reason for Change: Feedback from market that the monitor exist abnormality screen
Failure Analysis: The reason for the issue is caused by the environmental humidity, some SROM in
the part of scaler IC appears mistake comportment when it memory data.
Factory Cut-In Date: Oct.-03-2007
Total Shipments:
Condition for Service: the above monitor manufactured between Jan.-01-2007 and Oct.-01-2007
Corrective Actions:
When you receive the returned MM17T or MM17D monitor manufactured between Jan.-01-2007 and
Oct.-01-2007, no matter what defect it is, please update the F/W.
Enter the factory model to check the firmware edition and panel model. Update the corresponding
firmware according to monitor model and panel model, please do it follow the below introduce
a) Press the menu button and AC ON/OFF, it will show the factory menu.
1

b) Choose the âFâ in the factory mode and click it, you can see the panel model from the below
picture:
c) You can see the monitor model form ID label.
MFD in the ID label
2