ARRIS 2W1000W installguid

Installation Guide for Model 1000SW

Notice to Users

©2003 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval.

2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS
MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR
SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE,
OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by
the terms of a separate user license agreement.

Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may
require prior arrangements with participating financial institutions.

2Wire, the 2Wire logo, and HomePortal are trademarks of 2Wire, Inc. All other trademarks are trademarks of their respective owners.

___________________________________________________________________________________________________________________________

Owner’s Record

The serial number is located on the bottom of your 2Wire HomePortal. Record the serial number in the space provided here and refer to it
when you call Customer Care.

Serial Number:__________________________

Safety Information

• To prevent fire or shock hazard, do not expose your HomePortal to rain or moisture.

• To avoid electrical shock, do not open the HomePortal. Refer servicing to qualified personnel only.

• Never install modem, cable, or telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying cable or telephone lines.

• Avoid using your modem during an electrical storm.

• Do not use your modem or a telephone to report a gas leak in the vicinity of the leak.

• A socket outlet should be as close as possible to the unit and easily accessible.

• You MUST use the 26 AWG telephone cord supplied when connecting this device.

Contents

Networking Technology Overview

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Home Phoneline Networking (HomePNA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

HomePortal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Step 1: Getting Started

First: Remove or disable conflicting applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Second: Check your computer’s browser and system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Browser Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Step 2: Connect Your First Computer to the HomePortal

Choose a computer and connection type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Install the 2Wire Gateway USB driver — Windows PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Install the 2Wire Gateway USB driver — Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Home Phoneline Networking (HomePNA) Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Network with Ethernet Hub or Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Wireless Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Check your connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Step 3: Install the HomePortal Software

Installing the HomePortal Setup Wizard on Windows PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Starting the Setup Wizard manually on Windows PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the HomePortal Setup Wizard on Macintosh computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Step 4: Add Computers to the Network

Choose a computer and connection type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Home Phoneline Networking (HomePNA) Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

The HomePortal Indicator Lights

HomePortal indicator and status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Diagnosing connection problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

POWER indicator light is not lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

BROADBAND LINK indicator light is red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

LOCAL NETWORK indicator light is not lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Appendix A: 2Wire Wireless Adapter Installation

2Wire Wireless PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing the Wireless PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2Wire Wireless USB Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing the Wireless USB Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Wireless Adapter Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Installing Drivers For Windows 98SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Installing Drivers For Windows ME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing Drivers For Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing Drivers For Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Appendix B: Third-party Wireless Adapter Configuration

Locate the serial number and wireless encryption key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Agere ORiNOCO PC Card - Silver or Gold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cisco Aironet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

D-Link Air DWL-650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Apple AirPort card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Other wireless Ethernet adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Wireless configuration with Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Regulatory Information

Declaration of Conformity

Limited Hardware Warranty

Networking Technology Overview

A home network consists of two or more computers that have been connected so they can “talk” with each

other. Individual users can now connect to Web servers worldwide through the Internet, a global computer

network. A home network enables computer users in a household to share one Internet connection, share

files without trading disks, and share peripherals such as printers and external drives. Several technologies

are available to connect or “network” computers. These technologies include:

•Ethernet

• Universal Serial Bus (USB)

•HomePNA

• Wireless

Ethernet

Ethernet is a technology that lets you create a home

network using special wiring. Many new computers

are shipped with a built-in Ethernet adapter. If you

have this kind of computer, you can use Ethernet cable

to connect the Ethernet connection jack on the

computer to the

connection jack by its rectangular shape and size, which is slightly larger than a standard

telephone jack. Ethernet is recommended if your primary computer will be in the same room

as the HomePortal.

LOCAL ETHERNET port on the HomePortal. You can identify an Ethernet

Ethernet connection is recommended if your primary computer has an Ethernet adapter and

will be in the same room as the HomePortal.

USB

Most computers and digital devices manufactured in

the last few years come with USB connections. USB

ports, which are small and rectangular, are located on

the back of the computer. Desktop computers

typically have at least two USB ports, and notebook

computers commonly have at least one. USB

connection is recommended if your primary computer does not have a network adapter other

than an available USB port, and will be in the same room as the HomePortal.

1

Home Phoneline Networking (HomePNA)

The HomePortal supports the HomePNA (Home Phoneline

Networking Alliance) protocol. Home phoneline networking

uses HomePNA technology to allow you to connect computers

in different rooms using your home’s existing telephone wiring.

To create a home phoneline network, you need either a PCI HomePNA card installed into

your computer or an external HomePNA adapter. These devices make it possible to connect

each additional computer through the phoneline.

Home phoneline networking (HomePNA) is recommended for connecting secondary

computers to your HomePortal if those computers are in the same room as the HomePortal,

and for connecting computers in other rooms to the HomePortal.

Wireless

Wireless networking uses radio waves to connect your computers to

your network. A PC Card (PCMCIA) wireless adapter looks like a flat,

metal credit card with a piece of black plastic attached at one end.

Other types of wireless adapters can be attached using a USB connector. Wireless technology

is recommended for networking mobile computers that are located in an area that is difficult

to connect via a wired (Ethernet, HomePNA, or USB) network.

HomePortal

The 2Wire HomePortal residential gateway makes it possible to create a home network using any of the

above technologies. By enabling you to connect the computers in your home, the HomePortal provides you

with all the benefits of networking, including the ability to share one Internet connection among all the

computers and computer users in your household.

The HomePortal securely delivers rich content such as games and music from the Internet, distributing it to

multiple simultaneous users within your household. The HomePortal is easy to install and as easy to use as

browsing the Web. The HomePortal also makes it easy to share printers, MP3 players, Internet radios,

game consoles and other Internet devices.

The HomePortal enables high-speed, always-connected Internet access to the computers on your home

network—while keeping your private files safe from Internet hackers. The firewall and denial-of-service

attack protection built into the HomePortal keeps your data safe.

2

Step

1 Getting Started

First: Remove or disable conflicting applications

Applications that enable a computer to share its Internet connection (often called Internet sharing software)

and PC based firewall applications typically interfere with the HomePortal and should be removed or

disabled before you install the HomePortal residential gateway. The HomePortal provides the same

features as the products listed below so you don’t need to worry about losing Internet sharing and security

capabilities. For more information on the HomePortal firewall, see Technical Support at www.2Wire.com.

If you have any of the following (or similar) applications installed on your computers, remove or disable

them according to the manufacturer’s instructions before proceeding.

Internet sharing applications such as... Proxy software such as... Security software such as...

• 3Com HomeClick

• Microsoft Internet Connection Sharing

• Intel Anypoint ISS

•WinGate

• Sygate

• Norton Internet Security

• Black Ice

• Zone Alarm

Second: Check your computer’s browser and system requirements

Verify that your computers meet the following minimum requirements:

Browser Requirements

Windows: Microsoft Internet Explorer 5.0 or higher (included on the HomePortal Setup Wizard CD) or

Netscape Navigator 4.7 or higher.

Macintosh: Microsoft Internet Explorer 5.0 or Netscape 4.74 or higher (included on the HomePortal

Setup Wizard CD).

System Requirements

• At least 32 MB of RAM

• At least one computer with CD-ROM

• 5 MB of available hard disk space for 2Wire HomePortal software

• Windows 98, 98SE, Windows ME, Windows NT 4.0 with Service Pack 6, Windows 2000,
Windows XP, or Mac OS 8.6 or higher

• Network interface card(s) appropriate to your HomePortal model.

3

Step

2 Connect Your First Computer

to the HomePortal

Choose a computer and connection type

The first computer you connect to your home network is used to configure the HomePortal residential

gateway for proper operation. Choose one of the following methods to connect your first computer to the

HomePortal. Save and close all open programs before you begin connecting your HomePortal.

Connection Type Go to...

Ethernet (Yellow cable)

Requires: A computer with an Ethernet port.
Recommended for: Primary computer in the same room as the HomePortal.

USB (Blue cable)

Requires: A computer with an available USB port. See the USB connection
option for exceptions.
Recommended for: Primary computer in the same room as the HomePortal.

Home phoneline networking (HomePNA) (Gray cable)

Requires: A computer with a HomePNA port or an external HomePNA adapter
such as the 2Wire PC Port.
Recommended for: Additional computers in the same room as the HomePortal
or computers in other rooms.

Network connection via Ethernet hub or switch

Requires: An Ethernet hub or switch and a computer with an Ethernet port.
Recommended for: Multiple computers in the same room as the HomePortal.

Wireless

Requires: A computer with an 802.11b wireless network adapter installed.*
Wireless adapters are purchased separately from the HomePortal.

* If you use a 2Wire wireless adapter (PC card or USB adapter) for wireless networking, the HomePortal

Setup Wizard software automatically configures it to communicate with the HomePortal during setup,

but you will need to install a driver. See Appendix A for detailed installation instructions.

page 5

page 6

page 10

page 11

page 12

If you are NOT using a 2Wire wireless adapter, you will need to manually configure your adapter of

choice to communicate with the HomePortal BEFORE installing the HomePortal software. See

Appendix B for detailed configuration instructions.

4

Ethernet Connection

.

Requires a computer with an Ethernet port

1. Connect the provided AC power adapter from the HomePortal’s POWER port to an electrical outlet.

The green

2. Connect the yellow Ethernet cable provided with the HomePortal from the ETHERNET port on the

POWER light on the front of the HomePortal should come on.

HomePortal to your computer’s Ethernet port.

3. Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the

HomePortal to a telephone jack with DSL service.

This connects the HomePortal’s internal DSL modem to your DSL service provider and sets up your

home network for home phoneline (HomePNA) networking. If you have been using an external DSL

modem, you will no longer need it.

Check your connections

With your computer completely started, verify the POWER and LOCAL NETWORK indicator lights on the

front of the HomePortal are green. If they are not, see “Diagnosing connection problems” on page 20. The

BROADBAND LINK indicator light will not turn green until the HomePortal software has been installed and

an Internet connection has been established.

Continue from here to Step 3 “Install the HomePortal Software” on page 13.

5

USB Connection

Requires a computer with an available USB port. See note below for exceptions.

Note: Only one Windows or Macintosh computer can be directly connected to the HomePortal using the

USB connection. HomePortal USB connectivity is NOT available for Macintosh OS earlier than 8.6, Mac

OS 10.0, Mac OS 10.1, Windows 95, Window 95 OSR2, or Windows NT. Additional computers may be

added to the network using connection options such as Ethernet.

1. Connect the provided AC power adapter from the HomePortal’s POWER port to an electrical outlet.

The green

2. Connect the blue USB cable provided with the HomePortal from the USB port on the HomePortal to

your computer’s USB port.

3. Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the

HomePortal to a telephone jack with DSL service.

This connects the HomePortal internal DSL modem to your DSL service provider and sets up your

home network for home phoneline (HomePNA) networking. If you have been using an external DSL

modem, you will no longer need it.

POWER light on the front of the HomePortal should come on.

6

Install the 2Wire Gateway USB driver — Windows PC

Before installing your HomePortal software, you must install the 2Wire Gateway USB driver on your

computer. The following screens show the installation under Windows XP and may vary somewhat on

Windows 98, Windows ME, and Windows 2000.

1. Power on your computer. When the Found New

Hardware Wizard window opens, make sure

Install the software automatically

that

(Recommended)

is selected and click Next to

continue.

2. The driver installs.

3. Click Finish to complete the installation.

7

Install the 2Wire Gateway USB driver — Macintosh

Before installing your HomePortal software, you must install the 2Wire Gateway USB driver on your

computer. The following screens show the installation under Macintosh OS 10.2 and may vary somewhat

on Macintosh OS 8.6 to 9.X.

1. Power on your computer.

2. Insert the HomePortal Setup Wizard CD in your

computer’s CD-ROM drive.

3. Double-click the 2Wire USB folder to install

the driver.

4. If you have set up an administrator name and

password, the Authenticate screen opens. Enter
your administrator name and password and
click

OK.

5. Follow the onscreen instructions. When the

driver installation is complete, you will be
prompted to restart your computer.

6. After your computer restarts, connect a USB

cable from your Macintosh computer to the
HomePortal USB port.

7. Establish your connection. Open the network

Control Panel and select the

Apple icon>System Preferences...>Network.

8

8. Verify that Ethernet Adaptor (en1) is selected

in the Show field. If it is not, select it from the
pull-down menu. When the New Port Detected
message displays, click

9. Click Save to complete your installation.

OK.

Note: Your Macintosh computer automatically assigns the name "(en1)" to the HomePortal USB port. If

your computer has more than one Ethernet-type network device installed, the USB port may be named

"(en2)" or higher.

Check your connections

With your computer completely started, verify the POWER and LOCAL NETWORK indicator lights on the
front of the HomePortal are green. If they are not, see “Diagnosing connection problems” on page 20. The

BROADBAND LINK indicator light will not turn green until the HomePortal software has been installed and

an Internet connection has been established.

Continue from here to Step 3 “Install the HomePortal Software” on page 13.

9

Home Phoneline Networking (HomePNA) Connection

Requires a computer with a HomePNA port or an external HomePNA adapter

Computers connected with HomePNA access the HomePortal’s Internet connection and other computers
on the network using existing telephone wiring. You will need one adapter for each computer that you are
connecting through HomePNA. If your computer does not have a HomePNA port, you will need to install
a PCI HomePNA adapter or an external HomePNA adapter. The HomePNA adapter shown above is a
2Wire PC Port Phoneline Adapter.

1. Connect the provided AC power adapter from the HomePortal’s POWER port to an electrical outlet.

The green

2. Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the

POWER light on the front of the HomePortal should come on.

HomePortal to a telephone jack with DSL service.

3. Install your HomePNA adapter according to the manufacturer’s instructions.

Note: If you are installing a phoneline filter, it must be installed directly between the telephone and the

wall jack, as shown in the diagram. Do not connect the telephone line from the HomePNA adapter to the
phoneline filter. The network will not work properly if the phoneline filter is connected directly to the
HomePNA adapter. You can use the provided Y-adapter to connect both the HomePNA adapter and the
phoneline filter to the same phone jack.

Check your connections

With your computer completely started, verify the POWER and LOCAL NETWORK indicator lights on the
front of the HomePortal are green. If they are not, see “Diagnosing connection problems” on page 20. The

BROADBAND LINK indicator light will not turn green until the HomePortal software has been installed and

an Internet connection has been established.

Continue from here to Step 3 “Install the HomePortal Software” on page 13.

10