ARRIS 2247-N8-10NA User Manual
User Manual
Motorola 2247-N8
DSL W
i-Fi Gateway
SAVE THESE INSTRUCTIONS
Contents
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
OPYRIGHTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
C
AFETY INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
S
ETUP AND INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
S
Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Wireless (Wi-Fi) Network Setup . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting to the Web Management Interface . . . . . . . . . .9
Wired (Ethernet) Network Setup . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting to the Web Management Interface . . . . . . . . . .11
ADVANCED CONFIGURATION PROCEDURES . . . . . . . . . . . . . . . . . 13
DVANCED CONFIGURATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . 16
A
Links Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Access Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Restricted Hosts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Timezone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Dynamic DNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
IPv6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Home Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Subnets & DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
USB File System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
MAC Filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Channel Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Quickstart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
NAT/Gaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Packet Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
IP Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
DoS Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Troubleshoot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 2
FREQUENTLY ASKED QUESTIONS - AND ANSWERS (FAQS) . . . . . 105
ASIC TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
B
Condition Indicators (LEDs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Troubleshooting LED Conditions. . . . . . . . . . . . . . . . . . . . . . . . 109
Adding Devices to the Wireless Network. . . . . . . . . . . . . . . . . 110
Microsoft Windows 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Microsoft Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Microsoft Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Mac OS X Releases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Configuring Client Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Microsoft Windows 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Microsoft Windows 7 and Vista. . . . . . . . . . . . . . . . . . . . . . . .119
Microsoft Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Access Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
ARING FOR THE ENVIRONMENT BY RECYCLING . . . . . . . . . . . . . 126
C
Recycling your Motorola Equipment. . . . . . . . . . . . . . . . . . . .126
Genbrug af dit Motorola-udstyr . . . . . . . . . . . . . . . . . . . . . . .126
Recycling bei Geräten von Motorola. . . . . . . . . . . . . . . . . . . .126
Reciclaje de su equipo Motorola . . . . . . . . . . . . . . . . . . . . . . .126
Recyclage de votre équipement Motorola . . . . . . . . . . . . . . .127
Uw Motorola-materiaal recycleren. . . . . . . . . . . . . . . . . . . . .127
Recykling posiadanego sprz´tu Motorola . . . . . . . . . . . . . . . .127
Reciclagem do seu equipamento Motorola . . . . . . . . . . . . . .127
Återvinning av din Motorola-utrustning . . . . . . . . . . . . . . . . .128
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 3
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Copyrights
©2013 Motorola Mobility LLC All rights reserved. MOTOROLA, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other trademarks are
the property of their respective owners. No part of this publication may be reproduced in any
form or by any means or used to make any derivative work (such as translation, transformation, or
adaptation) without written permission from Motorola Mobility LLC. Motorola Mobility reserves
the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola Mobility to provide notification of such revision or change. Motorola Mobility provides this guide without warranty of any kind, implied or expressed, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Motorola Mobility may make improvements or changes in the product(s) described in this manual
at any time.
EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, THE SYSTEM, DOCUMENTATION AND SERVICES ARE PROVIDED “AS IS”, AS AVAILABLE, WITHOUT WARRANTY OF ANY
KIND. MOTOROLA MOBILITY LLC DOES NOT WARRANT THAT THE SYSTEM WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT THEIR OPERATION WILL BE UNINTERRUPTED OR ERRORFREE, OR THAT ANY ERRORS CAN OR WILL BE FIXED. MOTOROLA MOBILITY LLC HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO
THE SYSTEM AND SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF
TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING OR PERFORMANCE OR
USAGE OF TRADE.
EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, MOTOROLA MOBILITY LLC SHALL NOT BE LIABLE CONCERNING THE SYSTEM OR SUBJECT MATTER OF THIS DOCUMENTATION, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT,
NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE
CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE, INCIDENTAL,
RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED
TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DIRECT DAMAGES, IN THE
AGGREGATE, IN EXCESS OF THE FEES PAID TO IT HEREUNDER FOR THE SYSTEM OR SERVICE GIVING RISE TO SUCH DAMAGES DURING THE 12-MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF
ACTION AROSE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS AGREEMENT AND
SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN.
Safety Information
CAUTION: Depending on the power supply provided with this product,
one of the following serves as the mains power disconnect: power supply
cord plug, or appliance coupler. It is important that the direct plug-in
power supply, the power socket-outlet, or the appliance coupler be
readily accessible.
TELECOMMUNICATION Safety: When using your telephone equip-
ment, follow these basic safety precautions to reduce the risk of fire,
electric shock, and injury:
Do not use this product near water, for example, near a bathtub,
or sink, in a wet basement, or near a swimming pool.
Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electrical shock
from lightning.
Do not use the telephone to report a gas leak in the vicinity of
the leak.
PRODUCT VENTILATION: The Motorola 2247-N8 DSL Wi-Fi Gateway is
intended for use in a consumer's home.
Ambient temperatures should not exceed 104°F (40°C).
Do not use in locations exposed to outside heat radiation or
trapping of its own heat.
At least one inch of clearance should be maintained on all sides
except the bottom when properly installed. The 2247-N8 Gateway should not be placed inside tightly enclosed spaces unless
proper ventilation is provided.
All Motorola Mobility LLC products are furnished under a license agreement included with the
product. If you are unable to locate a copy of the license agreement, please contact Motorola
Mobility LLC.
Motorola Mobility Part Number: 579442-003-00
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 4
Setup and Installation
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Thank you for selecting the Motorola 2247-N8 DSL Wi-Fi Gateway. This guide
will help you install the 2247-N8, connect computers and other devices to it
using the 2247-N8’s wired (Ethernet) or wireless networking capabilities, and
connect to your existing DSL provider for Internet access.
TIP: For rapid installation, configuration, and set up of wireless networking,
use the instructions on the included Quick Start Guide.
Advanced configuration instructions and basic troubleshooting are also provided in this User Guide. If you need additional information about the
2247-N8, or have configuration and use questions, go to
www.motorola.com/us/support.
Before you Begin
IMPORTANT: You must have an existing DSL connection installed before
starting installation of the 2247-N8! You will also need the information below
from your DSL service provider:
PPP or PPPoE user name and password - This may be the e-mail user
name and password from your DSL provider’s service, or it may be a
customer identification name and password. If you are unsure, contact your DSL provider.
VPI/VCI numbers used with your DSL service - In most cases the
2247-N8 will automatically detect this information. If you need to
enter it, refer to “How to configure a Point to Point Protocol (PPPoE
or PPPoA) broadband connection:” on page 47 of this User Guide.
Quick Start Guide
Package Contents
Note: Check the contents of the box to make sure you have all the items
shown to the right:
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, call
Motorola Broadband Technical Support at 1-877-466-8646.
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 5
Connecting the Gateway
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
1. Decide on a location for the 2247-N8.
Put the 2247-N8 near an AC wall outlet (the power source) and a
phone jack activated for DSL, in a cool location where none of the
2247-N8’s vents will be blocked.
Caution: If the location is too hot or the vents are blocked, the high
temperature could cause the 2247-N8 to malfunction.
2. Connect the 2247-N8 to the DSL service:
Plug the telephone cable (included gray cord) into the gray DSL
port on the back of the 2247-N8.
Plug the other end of the telephone cable into a phone jack acti-
vated for DSL.
Note: If your DSL service uses line filters, do not plug the telephone
cable from the 2247-N8 into a line filter.
Location Guidelines
Connecting to DSL Service
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 6
Connecting the Gateway (Continued)
0OWERJACK
!#POWERCORD
0OWERSWITCH
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
3. Power the 2247-N8.
Connect the power supply to the power jack on the back panel
of the 2247-N8.
Plug the power supply into an electrical outlet.
Turn on the Power switch.
The Power light (on the front of the 2247-N8) should light solid
green.
4. Wait for the DSL light on the front of the 2247-N8 to turn solid green
(steady and not blinking). This may take up to five minutes.
To connect a wireless device, continue with “Wireless (Wi-Fi) Network
Setup” on page 8. To connect a wired device, continue with “Wired
(Ethernet) Network Setup” on page 10.
Connecting Power
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 7
Wireless (Wi-Fi) Network Setup
Windows 7/XP/Vista Windows 8 Mac OS X
The 2247-N8 Wi-Fi Gateway has a default network "name," or SSID (service set identifier). The 2247-N8 broadcasts this unique network name
so that wireless computers and other devices can detect it. The default
network name is “moto” followed by the last four digits of the 2247-N8’s
serial number.
With the 2247-N8 installed and on, use the following steps to add
devices to the wireless network.
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
TIP: Because your computer detects the strongest wireless networks
first, position it close (within 10 feet) to the 2247-N8, if you can, to ensure
that you are connecting to your 2247-N8.
1. Connect your primary computer to the 2247-N8 wireless network.
Click the wireless tray icon, open the wireless settings panel, or click
the AirPort menu (depending on your operating system).
2. Find the network ID for your 2247-N8 in the wireless networks list
and connect your computer to the network. If you have difficulty
connecting to the network, refer to the detailed instructions in “Add-
ing Devices to the Wireless Network” on page 110.
3. When prompted for the Wi-Fi network access key, type the numbers
printed on the “Device Access Code” sticker on the bottom of the
2247-N8 as your key or password.
2247-N8 Wireless Installation
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 8
Wireless (Wi-Fi) Network Setup (Continued)
Connecting to the Web Management Interface
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
4. Once you are connected to the 2247-N8, open a Web browser and
type http://192.168.1.254 into the address bar. Press ENTER.
An Access Code page appears.
5. At the Access Code page follow the on-screen instructions to
decide if you want unrestricted LAN access or password-protected
access.
Note: if you use password protection, your user name is “admin”.
After you log in to the 2247-N8, the Broadband Configuration page
will appear.
6. Click the Connection Type pull-down menu and click the type of
ADSL service that your service provider is providing, then perform the
following steps based on that connection type:
PPPoE or PPPoA: Enter your PPP user name and password, pro-
vided to you by your DSL service provider. Remember, you may
need to call your DSL provider for this information.
DHCP Client: Proceed immediately to step 7.
2247-N8 Web Management Interface Address
Quickstart Access Code Page
QuickStart Broadband Configuration Page
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 9
Wireless (Wi-Fi) Network Setup (Continued)
7. Click the Finish button.
The 2247-N8 shows a progress bar as it waits for the DSL network
connection to initialize. If the DSL network connection cannot initialize, you may be prompted to re-enter your PPP user name and password.
After the waiting period, the browser updates to show the Connec-
tion Information
connection to the provider DSL network was successful. Seeing the
current network status may require refreshing the browser window.
Close any open browser windows once the broadband network connection is active.
8. Open a new Web browser and enjoy your Internet access through the
Motorola 2247-N8 DSL Wi-Fi Gateway!
page. If the broadband status is listed as “Up”, t he
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
TIP: If you are having trouble connecting, enter your information again
and make sure the Caps Lock key on your computer is not on. If your service provider network uses another broadband connection method (static
IP assignment or DHCP), or if the automatic detection of DSL settings did
not succeed, you may need to use the advanced configuration options:
“How to configure a Point to Point Protocol (PPPoE or
PPPoA) broadband connection:” on page 47.
“How to configure a DHCP Client assignment broadband
connection:” on page 48.
“How to configure an assigned Static IP broadband connec-
tion:” on page 49.
If you are still having trouble, go to “Frequently Asked Questions - and
Answers (FAQs)” on page 105 or “Basic Troubleshooting” on page 107.
Wired (Ethernet) Network Setup
With the 2247-N8 powered on, use the following steps to make a wired
connection from a computer to the Ethernet ports on the 2247-N8:
1. Locate the yellow Ethernet cable included in the package. Insert the
plug on one end of the cable into any of the four yellow ports on the
back of the 2247-N8. The connector will only fit into the port one
way. Insert the connector until the locking tab clicks into place.
2. Insert the other end of the Ethernet cable into an Ethernet networking port on your computer. Press the connector into the port until the
tab clicks into place.
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 10
Wired (Ethernet) Network Setup (Continued)
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Once the Ethernet devices are connected to the 2247-N8, your network may resemble the figure shown to the right.
Note: Almost every device is configured to get its network information
automatically using “DHCP,” and you should not need to configure your
computer. If you have trouble getting to the 2247-N8 Web page in the
next step, you can check your computer’s network settings in “Configur-
ing Client Devices” on page 116.
Connecting to the Web Management Interface
3. Once you are connected to the 2247-N8, open a Web browser and
type http://192.168.1.254 into the address bar. Press ENTER.
An Access Code page opens in the browser.
4. At the Access Code page, follow the on-screen instructions to
decide if you want unrestricted LAN access or password-protected
access to your 2247-N8.
2247-N8 Ethernet Installation
2247-N8 Web Management Interface Address
Quickstart Access Code Page
TIP: if you use password protection, your user name is “admin”.
After you log in to the 2247-N8, the Broadband Configuration page
will appear.
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 11
Wired (Ethernet) Network Setup (Continued)
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
5. Click the Connection Type menu and click the type of ADSL service
that your service provider is providing, then perform the following
steps based on that connection type:
PPPoE or PPPoA: Enter your PPP user name and password, pro-
vided to you by your DSL service provider. Remember, you may
need to call your DSL provider for this information.
DHCP Client: Proceed immediately to step 6.
6. Click the Finish button.
The 2247-N8 shows a progress bar as it waits for the DSL network
connection to initialize. If the DSL network connection cannot initialize, you may be prompted to re-enter your PPP user name and password.
After the waiting period, the browser updates to show the Connec-
tion Information
page. If the broadband status is listed as “Up”, the
connection to the provider DSL network was successful. Seeing the
current network status may require refreshing the browser window.
Close any open browser windows once the broadband connection is
active.
QuickStart Broadband Configuration Page
TIP: If you are having trouble connecting, enter your information again
and make sure the Caps Lock key on your computer is not on. If your service provider network uses another broadband connection method (static
IP assignment or DHCP), or if the automatic detection of DSL settings did
not succeed, you may need to use the advanced configuration options:
“How to configure a Point to Point Protocol (PPPoE or
PPPoA) broadband connection:” on page 47.
“How to configure a DHCP Client assignment broadband
connection:” on page 48.
“How to configure an assigned Static IP broadband connec-
tion:” on page 49.
If you are still having trouble, go to “Frequently Asked Questions - and
Answers (FAQs)” on page 105 or “Basic Troubleshooting” on page 107.
7. Open a new Web browser and enjoy your Internet access through the
Motorola 2247-N8 DSL Wi-Fi Gateway!
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 12
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Advanced Configuration Procedures
The following procedures cover the advanced configuration of the Motorola 2247-N8 DSL Wi-Fi Gateway using the Web management interface.
How To: Basics
How to connect to your service provider’s network and access the Internet: page 20
How to scan for computers on your local networks page 24
How to add new device aliases to the 2247-N8: page 26
How to delete device alias definitions: page 26
How To: System
How to set or change the 2247-N8 device access code: page 30
How to upgrade your 2247-N8 operating system software: page 31
How to restart the 2247-N8 gateway or DSL connection: page 33
How to enable remote management access to your 2247-N8: page 36
How to end (disable) an existing remote access configuration: page 37
How to restrict the time of day or number of hours computers may access the Internet through the 2247-N8: page 39
How to assign (or remove) Internet access restrictions to specific computers on your network: page 40
How to set the 2247-N8 time zone: page 41
How To: Broadband
How to configure a Point to Point Protocol (PPPoE or PPPoA) broadband connection: page 47
How to configure a DHCP Client assignment broadband connection: page 48
How to configure an assigned Static IP broadband connection: page 49
How to use the Dynamic DNS function of the 2247-N8: page 50
How to configure an IPv6 DHCP Client setting for the 2247-N8 page 53
How to set up AICCU IPv6 tunneling page 53
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How to define an IP6in4 deployment tunnel page 54
How to configure 6rd tunneling IPv6 broadband service: page 56
How to set static IPv6 addressing page 57
How To: Home Network
How to configure the 2247-N8 Ethernet port speeds: page 63
How to configure the 2247-N8’s private LAN subnet: page 65
How to enable and configure the DHCP server functionality of the 2247-N8: page 65
How to create a public IP subnet on the 2247-N8 (using public IP addresses): page 66
How to set the 2247-N8 to work with a cascaded router on the home network: page 67
How to access files on a USB storage device page 69
How to upload files to the USB storage device page 69
How to safely disconnect a USB storage device page 69
How To: Wireless
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
How to use the Wireless Congestion test function: page 72
How to restart the 2247-N8 wireless network: page 72
How to turn the Wi-Fi radio on or off: page 75
How to set the Wi-Fi network name: page 75
How to configure security for your wireless network: page 75
How to use or disable Wi-Fi Protected Setup (WPS): page 78
How to disable Wi-Fi Protected Setup: page 79
How to control and customize the operation of the Wi-Fi radio: page 79
How to restrict wireless access to devices by MAC address: page 80
How to add devices to the MAC filter blacklist or whitelist: page 81
How to delete devices from the MAC filter blacklist or whitelist: page 81
How to run a wireless channel scan: page 82
Please visit www.motorola.com/us/support for FAQs and additional product documentation. 14
How To: Firewall
How to change the protection level of the 2247-N8 internal firewall: page 85
How to add a defined service to the hosted application exceptions of the firewall: page 86
How to define a custom service for firewall hosted applications: page 87
How to control packet filter operation: page 91
How to add and create packet filter rules: page 91
How to modify, disable, or delete packet filter rules: page 93
How to assign the 2247-N8’s public IP address to a single LAN client: page 95
How to forward unexpected or unknown incoming traffic to a single default host: page 96
How to modify Denial of Service (DoS) protection settings: page 98
How To: Diagnostics
How to run a general test of the broadband (Internet) connection: page 101
How to attempt to contact a remote server (PING): page 101
How to trace and report the route from the 2247-N8 to a remote server (Traceroute): page 101
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
How to check DNS configuration by resolving a system name (NSLookup): page 102
How to detect missing or malfunctioning DSL line filters: page 102
How to view, save, and clear system logs: page 104
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Advanced Configurations
Most of the time, the basic setup is all you will need to be able to enjoy your Internet connection using the 2247-N8. Use this section if you need to
configure advanced options.
If you need help logging in to the 2247-N8, refer to “Wireless (Wi-Fi) Network Setup” on page 8 or “Wired (Ethernet) Network Setup” on page 10.
Links Bar
The links located along the top of the Web user interface allow you to monitor, diagnose, and update your 2247-N8. The links bar is divided into top
and bottom sections; the top indicates main categories of 2247-N8 operations, and the bottom shows sub-pages for each top category. As you select
top categories, the lower part of the links bar updates to show the selectable pages in that category.
Links Bar Category Examples (Basics, System, Firewall)
The following sections and subsections describe the links bar categories, with subsections that explain the functions of each sub-page:
“Basics” on page 17.
“System” on page 27.
“Broadband” on page 42.
“Home Network” on page 59.
“Wireless” on page 70
“Firewall” on page 83
“Diagnostics” on page 99
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Help
Help displays helpful information about the current 2247-N8 Web page you are visiting. Click the Show Help link at the side of any page if you are
unsure about a configuration option or if you need additional information before making a change to the 2247-N8.
Once the Help link is clicked, the help information for all pages will be shown by default. To hide the help content, click the Hide Help link.
Basics
The Basics category of the links bar includes pages for monitoring the overall condition of the 2247-N8, setting access restrictions, viewing and managing network devices, and other basic functions of the gateway.
Gateway Basics
The Basics category contains the following pages, which will show when Basics is selected in the links bar:
“Home” on page 18
“Quickstart” on page 20
“Device List” on page 23
“Alias” on page 25
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Basics > Home
You may click the Basics > Home links bar item to return to the 2247-N8 home screen. This page provides information and statistics about the DSL
connection, the configuration and identification of the 2247-N8, and the local address configuration.
Basics > Home Page
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
The Home page shows the following summary information about the 2247-N8 and its local and broadband network connections.
Connection Information, including:
Line State: May be Up (connected) or Down (disconnected).
Broadband Connection: The current state - Up (active) or Down (not active) - of the Digital Subscriber Line (DSL) technology supporting the
connection path to the Internet.
Broadband IPv4 Address: The public IP address of your device, whether dynamically or statically assigned.
Gateway IPv4 Address: Your ISP's gateway router IP address.
MAC Address: Your 2247-N8’s unique hardware address identifier.
Primary DNS: The IP Address of the Primary Domain Name Server.
Secondary DNS: The IP Address of the backup Domain Name Server, if available.
Router Information, including:
Model: The Motorola model number of the gateway.
Serial Number: This is the unique serial number of your 2247-N8.
Software Version: This is the version number of the current embedded software in your 2247-N8 gateway.
IPv6 Status: Shows if the 2247-N8 is configured to support Internet Protocol Version 6 (IPv6) and Version 4 (IPv4) addressing (On), or only
support IPv4 addressing (Off).
Local Network information, including:
IP Address: The IP address of the 2247-N8 on the network.
Wireless: The operational state of the 2247-N8 wireless network. May be enabled (on) or disabled (off).
Wireless ID (SSID): The name assigned to the wireless network.
Network Key: The wireless network security key, if WEP, WPA-PSK, or WPA-Default Key wireless security are enabled.
Home Network Devices information, including:
Device IPv4 Address/Name: The IP address or name of the device.
MAC Address: The hardware MAC address of the device’s connection to the network.
Status: The current operational status (on or off) of the device.
Connection: The type of physical network connection the device is using to access the 2247-N8.
Allocation: How the device’s IP address and network participation is set up (DHCP or Static).
Note: Further device information is available through the “Device List” page.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
BASICS > Quickstart
The first time you start up your 2247-N8 and connect to the web management interface, the 2247-N8 automatically displays the Quickstart page. This
page leads you through the very basic steps of controlling access to your Web management interface and attempting a basic connection to your service provider’s network.
Basics > Quickstart Page
How to - connect to your service provider’s network and access the Internet:
1. Install, turn on, and log into the 2247-N8, as described in “Connecting the Gateway” on page 6, and in “Wireless (Wi-Fi) Network Setup” on page 8
or “Wired (Ethernet) Network Setup” on page 10. When you first connect to the Web management interface through your Web browser, the
Quickstart page is automatically shown.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
2. Select if you will require a password or access code to use the Web management interface in the future. Read the information on the Quickstart
page and choose your access restriction setting. Click the Allow Unrestricted LAN Access pull-down menu and choose On or Off.
To allow connections to the web management interface without access code (password) authentication, you will turn Unrestricted LAN Access
On.
IMPORTANT: Motorola does not recommend allowing unrestricted LAN access to your 2247-N8. Not securing the Web management interface means
that anyone who has physical access to the 2247-N8 can make changes to your device configuration, and can bypass or eliminate security restrictions,
change passwords, lock you out of the management interface, and disrupt your broadband connection.
To require the use of a password, you will turn it Off, then set your access code, as described in the following steps.
3. Choose the access code that you will use for accessing the Web management interface:
To use the access code that was assigned to the 2247-N8 in the factory, click the Use Default Access Code button.
Note: The default access code is printed on a label affixed to the bottom of the 2247-N8, labeled “Device Access Code”.
To use a new, custom access code:
a. Type the default access code (from the label on the bottom of the 2247-N8) in the Enter Old Access Code input field.
b. Type a new access code (password) in the Enter New Access Code field, then type it again in the Retype New Access Code field. Choose a code
that is easy for you to remember but difficult for someone else to guess.
c. Click the Use New Access Code button.
After you make your choice between restricted and unrestricted LAN access (you can change it later - see “Acc ess C od e” on page 29), the 2247-N8
Web Interface displays a simplified Broadband Configuration page.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Quickstart Broadband Configuration Fields
4. Click the Connection Type pull-down menu and click the type of DSL connection that your service provider supplied to your DSL enabled tele-
phone line:
PPPoE: for Point to Point Protocol over Ethernet broadband service. In the United States, PPPoE is the most common Point to Point Protocol
ADSL service type available.
PPPoA: for Point to Point Protocol over Asynchronous Transfer Mode (ATM) broadband service. If your service provider uses an ATM broad-
band connection to support your ADSL service, choose this selection.
DHCP Client: for an ADSL connection that uses Dynamic Host Configuration Protocol to configure the broadband connection type and settings
for the 2247-N8.
5. Type the user name assigned to you by your service provider in the PPP Username field.
Note: the user name value may be a single word, or it may contain “@” symbols and periods (e.g: “myname@mydslservice.net”).
6. Type the password that your service provider assigned when the ADSL connection was installed or set up in the PPP Password field. To confirm
that the password was entered correctly, type the password again in the Retype Password field.
7. Click the Finish button.
The Motorola 2247-N8 DSL Wi-Fi Gateway will attempt to make a connection to the service provider network. This process may take a few minutes,
and your Web management interface may update automatically to show you the “Home” page during the process.
Note: If the Quickstart page fails to connect to the service provider’s network, contact your service provider and double-check your user name and
password. If you are still having difficulty connecting, you may attempt the more detailed broadband configuration available on the “Configure” page
described on page 46.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
BASICS > Device List
The Device List page shows the devices (computers) that the 2247-N8 has detected on the home network.
Basics > Device List Page
At any time, you may click the Clear Device List button to remove all known devices from the list. This can be useful if you have replaced devices in
your home network, or if guests have used your home network in the past.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
The Device List page shows the following information for each known device:
MAC Address: Hardware MAC address of the discovered device.
IPv4 Address / Name: IP Address and any advertised name of the device.
IPv6 Address / Name: IPv6 Address and name of the device, if IPv6 is in use.
Last Activity: The last date and time that the 2247-N8 recorded activity (traffic) from the listed device.
Status: The current operational status of the device.
Allocation: The method used to assign the IPv4 or IPv6 address to the device (static or dhcp).
Connection Type: The network type and (for Ethernet connections) port number used to connect the device to the 2247-N8.
If a device in the list supports Universal Plug and Play (UPnP), the device’s Universally Unique Identifier (UUID) is also shown.
How to - scan for computers on your local networks
Start at the Basics > Device List page.
Click the Scan for Devices button to examine the Ethernet and wireless networks supported by the 2247-N8 and add any detected devices to the
Device List. The 2247-N8 will scan the wired and wireless network for any devices, and add them to the Device List.
Scanning for devices may take a short time (less than 1 minute), and does not interrupt network or Internet service.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
BASICS > Alias
The Alias page allows devices on the 2247-N8 network to be identified by descriptive alias names, instead of IP or MAC addresses. Use it to assign easy
to remember names to devices on your network. The alias names assigned from this page do not change the client configurations, they only appear in
the pages of the 2247-N8 Web management interface. These aliases provide a means to identify devices more easily than a numerical IP or MAC
address. New aliases can be assigned to known devices, or created in advance for devices that you plan to add to the network.
Basics > Alias Page
If any devices have been assigned aliases on your system, the Device Alias page shows them in an Alias List table. The Alias List table shows the following information for each device:
Alias: The custom alias name assigned to the device.
Key: The type of address (MAC or IP) that the alias is associated with.
Value: the IP or MAC address identifying the device.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
How to - add new device aliases to the 2247-N8:
Start at the Basics > Alias page.
1. Enter the IP or MAC address of the device:
a. If the device has already connected to the 2247-N8 networks, find and click the device address in the Device IP Addresses or Device MAC
Addresses
lists.
Note: If the device that you are defining an alias for uses DHCP to obtain an IP address, associate the new alias with the device’s MAC address. Associ-
ating the alias with the IP address may cause the device alias to be automatically assigned to a different device as it “follows” the dynamically assigned
IP address.
b. If the device has not connected to the 2247-N8 networks, you may type either an IP or MAC address in the Manual Entry input field.
2. Type an alias in the Alias Name input field.
3. Click the Add button. The new alias is added to the Alias List table.
How to - delete device alias definitions:
You may delete any alias definition by clicking on the associated Delete button in the Alias List table. Deleting the alias does not remove the device
from the network, it only removes the alias name from the device - the 2247-N8 will still record the device’s IP or MAC address in logs and messages.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
System
The System category of the links bar provides access to overall gateway functions for access, resets, software upgrades, and other system functions.
Gateway System
The System category contains the following pages, which will show when System is selected in the links bar:
“Status” on page 28
“Access Code” on page 29
“Upgrade” on page 31
“Restart” on page 33
“Reset” on page 34
“Remote Access” on page 35
“Restricted Hosts” on page 38
“Timezone” on page 41
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
System > Status
The System > Status page shows a summary of the 2247-N8 device’s manufacturing and hardware information, software versions, and system uptime
information.
System > Status Page
The following information is shown on the System > Status page:
Manufacturer: The name of the 2247-N8’s manufacturer.
Model Number: The manufacturing model number of your gateway.
Serial Number: The unique serial number of your gateway.
Software Version: The version number of the current embedded software image in your gateway.
MAC Address: A unique hardware address of this gateway.
First Use Date: Date and time when the 2247-N8 was first used, or the last time the 2247-N8 was started after being reset to factory
defaults.
Time Since Last Reboot: Elapsed time (in days:hours:minutes:seconds) since the last reboot of the 2247-N8.
Datapump Version: Revision number of the underlying DSL datapump operating software.
You may click the Licenses link to open a list of product licensing information for software used on the 2247-N8.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
System > Access Code
The Access Code page gives you control over the use of a device access code (password) for access to the Web management interface.
System > Access Code Page
Unrestricted LAN Access - When the pull-down menu is set to On, any device on the local area network can access and make changes to the
2247-N8 configuration without providing a password. When set to Off, the 2247-N8 requires a user name and password before granting
access to the management interfaces.
IMPORTANT: Motorola does not recommend allowing unrestricted LAN access to your 2247-N8. Not securing the Web management interface means
that anyone who has physical access to the 2247-N8 can make changes to your device configuration, and can bypass or eliminate security restrictions,
change passwords, lock you out of the management interface, and disrupt your broadband connection.
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Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Access Codes: When unrestricted LAN access is Off, the 2247-N8 requires an access code. The default access code is the Device Access Code
that is printed on a label attached to the outside (bottom) of the 2247-N8 at the factory.
Note: If you use password protection, your user name is “admin”.
How to - set or change the 2247-N8 device access code:
Start at the System > Access Code page.
Use the Access Code fields as follows;
Type the current or default access code in the Enter Old Access Code input field.
Type a new access code (password) in the Enter New Access Code field, then type it again in the Retype New Access Code field. Choose
a code that is easy for you to remember but difficult for someone else to guess.
Click the Use New Access Code button to save the new setting to the 2247-N8.
If you want to return to the default access code, click the Use Default Access Code button at the bottom of the page.
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