Arlo PRO 3 User Manual
Pro 3 Wire-Free
Security Camera System
User Manual
Contents
1. GettoKnowYourArloPro3Camera 5
GettheArloapp .............................................................................................................5
MeetyourPro3Camera ................................................................................................6
MeetyourSmartHub ...................................................................................................... 7
DomorewithArlo ..........................................................................................................7
2. GetStarted 8
ConnectyourSmartHubtotheInternet ......................................................................8
TheSmartHubLED .........................................................................................................8
UsetheArloappforinstallationandsetup ................................................................9
Insertthebatteryintoyourcamera ..............................................................................9
Thecamerabattery .......................................................................................................10
TheArloPro3CameraLED ........................................................................................12
TipsforoptimalWiFiperformance ............................................................................12
Magneticmount ...........................................................................................................13
InstalltheArloOutdoorMount ..................................................................................14
ConnectyourcameratotheArlosolarpanel(soldseparately) ............................15
YourArloPro3Camera’seldofview .......................................................................15
Positionyourcameratodetectmotioninspecicareas ........................................16
Testmotiondetection ..................................................................................................17
Armyourcameratodetectmotion ...........................................................................18
3. ArloPro3Basics 19
Viewyourcamerafeeds ..............................................................................................20
Lookbackvideo ............................................................................................................21
Recordclipsfromlivevideo ........................................................................................22
Takeasnapshotfromlivevideo .................................................................................22
TalkandListen ...............................................................................................................22
Turnthecameraspotlightonandoff ........................................................................22
Turnthecamerasirenonandoff ...............................................................................23
Customizeyourcamerafeedimage ..........................................................................23
Motiondetectionactivityzones ..................................................................................24
Viewrecordingsandsnapshots..................................................................................25
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Downloadrecordings ..................................................................................................27
4. ImageQualityFeatures 29
HighDynamicRange(HDR) ........................................................................................29
Local2Kstreamingandrecording .............................................................................29
HEVC2Kplayback-supporteddevices ......................................................................29
Start2Kstreaming ........................................................................................................30
AutoZoomandTracking .............................................................................................32
5. Modes,Rules,andAlerts 33
Modes ............................................................................................................................33
Selectamode ...............................................................................................................34
MuteNotications ........................................................................................................34
Rulesformodes ............................................................................................................35
Changemotionsensitivity ...........................................................................................35
Automaticallystoprecordingwhenmotionstops...................................................35
Controlwhetherthespotlightturnsonwhenmotionisdetectedatnight 36
Changeaudiosensitivity .............................................................................................36
Managealerts ................................................................................................................37
Scheduleyourcamerarules ........................................................................................37
SetupArloGeofencing ...............................................................................................38
Geofencingwithmultiplemobiledevices ................................................................40
DetectaudioalarmswithyourPro3Camera ...........................................................43
6. ChangeYourSettings 48
Two-stepverication ....................................................................................................48
Usefaceorngerprintauthentication .......................................................................50
Customizeyourprole .................................................................................................51
ChangeyourArlopassword .......................................................................................51
Resetaforgottenpassword ........................................................................................52
Grantaccesstofriends ................................................................................................52
Changethetimezone .................................................................................................54
Camerasettings ............................................................................................................54
Customizethecameraspotlightsettings..................................................................57
Viewdeviceinformation ..............................................................................................59
Removeadevicefromyouraccount .........................................................................59
Contents User Manual
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7. USBStorage 60
ViewtheUSBstoragedevicestatus ...........................................................................61
ViewavailableUSBdevicestorage ............................................................................61
TurnUSBrecordingoffandon ...................................................................................61
Turnlocal2Krecordingoffandon ............................................................................62
ChangetheUSBdeviceoverwritesetting ................................................................62
FormataUSBdevice ....................................................................................................62
SafelyejectaUSBstoragedevice ..............................................................................63
ViewvideosonaUSBdevice ......................................................................................63
8. ArloConnect 64
UseArlowithAmazonAlexa .......................................................................................64
AddPro3totheGoogleAssistantapp .....................................................................65
UseArlowithIFTTT .......................................................................................................66
9. FAQsandTroubleshooting 67
FAQs ...............................................................................................................................67
BatteryFAQs ..................................................................................................................68
CVRisn’tworking ..........................................................................................................69
TroubleshootArloGeofencing ...................................................................................69
Can’tseevideostreamsinabrowser ........................................................................70
WiFisignalinterference ...............................................................................................70
Notreceivingpushnotications .................................................................................71
ArloSmartAlarmDetectionisn’tworking .................................................................72
VerifythattheSmartHubisonline ..............................................................................73
TheSmartHubisofine ...............................................................................................73
ResettheSmartHubtofactorysettings .....................................................................75
10. Rechargeablebatterysafety 76
Safetyrulesforrechargeablebatteries ......................................................................76
Contents User Manual
4
1. GettoKnow
YourArloPro3Camera
Your Arlo Pro 3 Wire-Free Camera delivers the ultimate peace of mind with advanced
video and audio quality. The camera displays a wide, panoramic view with enhanced
color night vision. The integrated spotlight lights up the night or helps to ward off
unwanted visitors. Advanced noise canceling technology also minimizes background
noise for clear, two-way conversations.
When your camera detects motion, it uses a WiFi link to the Arlo SmartHub to stream
video to your Arlo account in the cloud.
Get the Arlo app
Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and
set up and manage all your Arlo devices.
Note: If you already use the Arlo
app, make sure that you’re using the
latest version. To nd out if an update
is available, go to the app store and
search for Arlo.
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Pro 3 Wire-Free Security Camera System
Meet your Pro 3 Camera
Your Pro 3 Camera consists of two parts, the housing and the camera with a battery
compartment.
Arlo Pro 3 Camera features
• HDR. See a clear picture in every detail through your Pro 3 Camera’s high
performance lenses.
• Enhanced night vision. See what’s lurking with color night vision that allows you
to see video in color rather than traditional black and white.
• Integrated spotlight. Light up the night and ward off unwelcome guests using
your camera’s integrated spotlight.
• 160 degree view. See a full panoramic view with auto image correction that
reduces the sheye effect. The camera has an 160-degree diagonal eld of view
with a matching wide range for motion detection.
• Auto Zoom and Tracking. Auto-focus on moving objects with clarity and detail
• Magnetic charging. Quickly charge your camera and easily snap the connecting
cable into place.
• Built in smart siren. Trigger your siren remotely or automatically during an event.
• Rechargeable battery. Take the expense out of security with the convenient and
long-lasting battery.
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Meet your SmartHub
The SmartHub provides extended battery life and superior long-range wireless
coverage, enabling hassle-free communication with other Arlo devices.
Do more with Arlo
You can add these options, which are sold separately:
• Add more Arlo cameras and devices. Cover more areas in and around your
home by adding cameras, security lights, and more.
• Arlo Solar Panel. Connect an Arlo Solar Panel to your camera and harvest power
from the sun to keep your camera battery charged. See Connect your camera to
the Arlo solar panel (sold separately) on page 15.
• Arlo rechargeable battery. Keep fully charged spare batteries (sold separately)
on hand.
• Arlo Dual Charging station. Charge your spare camera batteries. See Charge
batteries in the Arlo Dual Charging Station (sold separately) on page 10.
• Upgrade your Arlo subscription. For more information,visit What are the
available Arlo subscription plans and how much cloud recording is available?.
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User Manual
2. Get Started
Connect your SmartHub to the Internet
The SmartHub connects to your home network and allows you to view your camera
streams from anywhere.
1. Connect the SmartHub to your router with
an Ethernet cable.
2. Connect the AC adapter to the SmartHub
and plug it in.
The LED on the front of the SmartHub lights.
The SmartHub LED
The SmartHub LED indicates the status of the SmartHub. The LED blinks once when
the SmartHub is rst powered on. Then the LED lights as follows:
• Solid blue. The SmartHub is connected to the Internet.
• Slow blinking blue. The SmartHub is ready to sync and pair with a camera or is
connecting with a camera.
• Fast blinking blue. The SmartHub paired with a camera.
• Solid amber. An error occurred or something is wrong with the connection.
• Slow blinking amber. The SmartHub can’t connect to the camera. The camera
can’t be found, is out of range, or another connection error occurred.
• Alternating blue and amber. A rmware update or a reset is in progress.
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Pro 3 Wire-Free Security Camera System
Use the Arlo app for installation and setup
You must use the Arlo app to install and set up your SmartHub and
Arlo Pro 3 Camera. The Arlo app guides you through setup:
1. Create your Arlo account.
You use the same account to manage all your Arlo devices.
2. Connect the SmartHub to the Internet and add it to your
account.
3. Add each Arlo Pro 3 Camera and pair it with the SmartHub.
Once you set up your Arlo account, you can access it by using the Arlo app on a
smartphone or tablet, or from a computer using a web browser. If you’re using a
computer, enter https://my.arlo.com/#/login in the address bar of the browser.
After installation, you can use the Arlo app to view your camera feed, customize alerts
and notications, create schedules for your cameras, and more.
Insert the battery into your camera
Your Arlo Pro 3 Camera consists of two parts:
• The camera and battery.
• The camera housing.
Note: The battery comes partially charged. We recommend that you fully charge the
battery before using your camera. See Charge your camera battery on page 10.
To insert the battery:
1. Align the battery and insert it into the
battery compartment.
The battery only inserts one way.
The LED on the camera blinks blue.
2. Insert the camera into the camera
housing by pushing down on both the
left and right sides of the camera until it
clicks into place.
For information about handling batteries,
see Safety rules for rechargeable batteries on page 76.
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The camera battery
Your Arlo Pro 3 Camera battery comes partially charged. We recommend that you
fully charge the battery before using your camera. Plugging in the camera charges the
battery.
Charge your camera battery
1. Snap the magnetic power cable into the camera’s power input.
2. Connect the AC adapter to the power cable and plug it in.
Note: You can buy spare rechargeable
batteries and charge them in the Arlo Dual
Charging Station (sold separately).
Charge batteries in the Arlo Dual Charging Station (sold
separately)
Your Arlo Dual Charging Station charges one or two batteries for your Arlo Pro 3
Camera or Arlo Ultra Camera.
To charge batteries in the charging station:
1. Connect the power adapter to the charging station.
2. Plug the power adapter into an indoor electrical outlet.
3. Insert one or two Arlo rechargeable batteries.
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Replace a Pro 3 Camera battery
You can leave the camera housing in place so the camera position stays the same.
1. Release the camera from the camera housing.
Press the button on the charging port underneath the camera. The camera clicks
as it disengages from the camera housing.
2. Pull the camera all the way out of the camera housing.
3. Remove the battery by pulling on it until it slides out of the camera.
4. Align the battery and insert it into the battery compartment.
The battery only inserts one way.
The LED on the camera blinks blue.
5. Insert the camera into the camera housing by pushing down on both the left and
right sides of the camera until it clicks into place.
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The Arlo Pro 3 Camera LED
The LED on the camera lights when the camera is powered on. The LED changes
color and blinks depending on the battery charge and to indicate the status of
activities such as pairing the camera and updating the camera rmware.
• Slow blinking blue. The camera is in the process of pairing with the SmartHub.
• Fast blinking blue. The camera paired with the SmartHub.
• Blinking amber. The camera is out of range, a connection error occurred during
pairing, or the camera battery charge is low (15% or less).
• Alternating blue and amber. The camera failed to pair with the SmartHub, or a
rmware update is in process, or a reset is in process.
Tips for optimal WiFi performance
Place your Arlo Pro 3 Camera in a location with a good WiFi signal to the SmartHub.
The distance between WiFi devices can affect the WiFi signal:
• Maximum recommended distance. Place your camera a maximum of 300 feet
(90 meters) from the SmartHub. The maximum line-of-sight range of 300 feet is
reduced by each wall, ceiling, or other major obstruction between the camera and
SmartHub.
• Minimum recommended distance. To reduce WiFi interference, place the
SmartHub 6 feet (1.8 meters) away from your WiFi router. Place your Arlo Pro 3
Cameras 10 feet (3 meters) away from the SmartHub, and allow at least 6½ feet (2
meters) between cameras.
The following materials can reduce WiFi signal strength if they are located between
WiFi devices such as your SmartHub and Arlo Pro 3 Cameras:
• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a sh tank or water heater
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Magnetic mount
Your Arlo Pro 3 system comes with a magnetic-based camera mount that lets you
mount your cameras anywhere. The mount has a built in groove where you can hide
your cable and provide strain relief if you want to keep the camera mounted and
plugged into a wall source.
Install a magnetic mount
1. Select a location for the mount up to 6.5
feet (1.9 meters) high.
2. Fasten the mouting screw into a wall.
If you’re working with drywall, use the
plastic drywall anchor that we provide.
Use the plastic stopper to help guide how
far to screw it into the wall.
*
3. If you’re using your Arlo Pro 3 Camera
connected to a charging cable, wrap the
excess charging cable around the back of
the mount.
4. Snap the magnetic mount onto the screw
and the stopper.
The mount clicks into place.
5. Attach your camera to the wall mount.
The magnet in the mount holds the
camera onto the mount.
6. Adjust the camera to your preferred
viewing angle.
Note: You can replace the battery in your
camera without removing the camera housing
from the mount.
*At 6.5 feet (2 meters) or higher, we recommend using the Arlo Outdoor Mount.
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Install the Arlo Outdoor Mount
Some Arlo Pro 3 kits include an outdoor screw mount. Screw mounts are also sold
separately.
1. Place the outdoor mount and secure it with screws.
If you’re mounting the camera on drywall, use the drywall anchors we provide.
2. Attach the camera to the mount.
3. Adjust the camera angle.
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Connect your camera to the Arlo solar panel (sold separately)
The Arlo solar panel lets you harvest power from the sun to keep your camera battery
charged. The solar panel with cable comes with a mount and mounting screws.
To connect a solar panel to your camera:
1. Install the solar panel mount near your camera.
2. Attach your solar panel to the mount.
3. Connect your camera to the solar panel power cable.
Your Arlo Pro 3 Camera’s eld of view
The eld of view is the area in which the camera can detect motion. You can set the
eld of view to Full (120 degrees), Wide (155 degrees), or Super Wide (180 degrees).
Arlo automatically corrects the image to reduce the sheye effect for each eld of
view setting. The Full setting completely eliminates the sheye effect.
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Change the eld of view
You can set the eld of view to Full (110 degrees), Wide (125 degrees), or Super wide
(160 degrees).
110°
125°
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Video Settings > Video Mode.
5. Tap a eld of view to automatically apply it to your camera.
160°
Position your camera to detect motion in
specic areas
You can mount and aim your Arlo Pro 3 Camera in different ways to optimize the
camera’s ability to detect motion in specic areas. The lower two-thirds of the
camera’s eld of view is the motion-sensitive part of the image. Aim the camera so
that any motion you wish to detect appears within this part of the image.
If you want to monitor motion closer to the
camera, such as visitors to your front door,
mount the camera at least 6.5 feet (1.9
meters) high* and aim it so that visitors
appear in the lower two-thirds of the
image.
This angle works well to avoid motion alerts
for movement in the top third of the image,
such as vehicles driving by.
*At 6.5 feet (2 meters) or higher, we recommend using the Arlo Outdoor Mount.
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To monitor motion occurring farther away,
such as children playing on a lawn, aim
the camera higher to frame the area within
the lower two-thirds of the image.
It’s best to position the camera so that
motion is moving from side-to-side across
its eld of view rather than directly toward
or away from the camera. Also, though the
camera can detect motion up to 25 feet
(7.6 meters) away, the best area for motion
detection is 5 to 20 feet (1.5 to 6 meters)
from the camera position.
Use camera positioning to aim your camera
Camera positioning is available only when the camera is not streaming, recording
motion, or using the Motion Detection test. During camera positioning, the camera
streams video as fast as possible, without buffering. You can aim your camera while
watching on your smartphone and making near real-time adjustments to the camera
position. This means that you might see lower-quality video while you are positioning
your camera.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Device Utilities > Camera Positioning.
The camera starts streaming video. The signal strength bar indicates the WiFi
signal that your camera is receiving at its current location.
Test motion detection
You can use the motion detection test to nd the right motion sensitivity setting for
each camera.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
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4. Tap Device Utilities > Motion Detection Test.
5. Move in front of the camera.
During this test, the camera LED blinks amber when motion is detected.
6. Move the slider to adjust the motion sensitivity level as needed.
7. Edit the rule for your camera to enter the motion sensitivity level that you want to
use. See Change motion sensitivity on page 35.
Arm your camera to detect motion
You control when your camera detects motion and the rules it uses to record and alert
you by selecting a mode. The Arlo app comes with four modes: Armed, Disarmed,
Schedule, and Geofencing. You can customize each mode and you can also create
custom modes. For information about how to do this, see Chapter 5. Modes, Rules,
and Alerts on page 33.
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3. Arlo Pro 3 Basics
When you open the Arlo app, the Devices page displays your camera feeds.
Tap to turn the camera
siren on and off.
Live camera feed
This camera is armed to
detect sound and motion.
The time the current
snapshot was taken
This camera is disarmed.
The icons for sound and
motion detection are gray.
Camera
icon
Located below each camera feed Camera
Battery charge
WiFi signal from the SmartHub Mute the audio
Audio detection is on Talk and Listen
Motion detection is on Record video manually
feed icon
Number of new recordings
Tap to view device settings
for the camera
Tap Play
streaming this camera.
SmartHub or Base Station
settings
Tap a button to go to Devices,
Library, Modes, or Settings.
Tap the camera feed to display these icons
Play/Stop
to begins
Select Timeline view (for CVR
subscribers) or change camera
device settings
View or change the camera
settings
Take a snapshot
Turn the camera spotlight on and off.
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Pro 3 Wire-Free Security Camera System
View your camera feeds
1. Open the Arlo app.
2. Tap Play
The camera feed updates and camera feed icons display.
3. To stop viewing and listening to the live feed, tap Stop
on the camera feed.
.
Local 2K Live Streaming
You can live stream in 2K resolution from your Pro 3 Camera in the Arlo app on a
mobile device that’s on the same local network as the SmartHub. If you enabled local
2K live streaming in your video settings, tap Play
app.
To enable Local 2K Live Streaming:
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Video Settings.
on the camera stream in the Arlo
5. Tap Local 2K Live Streaming to toggle live streaming on and off.
Pan and zoom video
You can pan and zoom to focus in on the high-denition details of any live or
recorded video. Just pinch and drag any image as you do with photos on your
smartphone.
1. Open the Arlo app.
2. Tap Library.
3. Tap any live video or prerecorded video from your Arlo library.
A full screen view displays.
4. To pan and zoom using a mobile device:
• Pinch to zoom in and out of the video.
• Touch and drag to move around the zoomed-in frame.
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5. To pan and zoom using a computer:
• Click the Zoom icon.
• Use your mouse to move around the frame.
Pan and zoom live video with Auto Zoom and Tracking
When you’re viewing a live stream recording, Auto Zoom and Tracking lets you zoom
into any area of the recording up to 8x. The image quality of the zoomed-in area
doesn’t deteriorate, allowing you to view a zoomed-in image with true 1080p video
resolution.
When Auto Zoom and Tracking is activated, your Pro 3 Camera automatically zooms in
on an object and track its movement when it detects motion in its eld of view. To use
Auto Zoom and Tracking, you must turn it on for each camera. See Turn on Auto Zoom
and Tracking on page 55.
1. Open the Arlo app.
2. Tap Play
On a mobile device, use the pinch gesture to zoom, and touch and drag to move
around the zoomed-in frame.
On a computer, double-click click to zoom. Left-click and hold and drag to move
around the zoomed-in frame.
After zooming in, the image stops and buffers for about ve seconds to improve
the quality of video. When the buffering stops, your zoomed-in video renders in
high quality.
on the camera feed.
Look back video
When plugged in using the indoor or outdoor magnetic charging cable, your Pro 3
Camera records continuously, but discards the video after three seconds if no motion
is detected. This means that your motion-triggered video recordings start before any
motion happens; you don’t miss a thing.
1. Plug in your camera.
2. Make sure the camera is using a motion-detection mode such as Armed.
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Record clips from live video
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap Record
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, tap Record
Note: Manual recording is not possible when you are using Local 2K Live Streaming.
to begin recording.
again.
Take a snapshot from live video
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap Snapshot
The snapshot is saved in your library.
.
Talk and Listen
The Pro 3 Camera includes a microphone that allows you to talk and listen.
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap the microhone icon
4. The rst time you use Talk and Listen, allow Arlo to use your phone’s microphone.
5. Tap the microphone button.
Two-way audio automatically opens, allowing you to use Talk and Listen.
.
Turn the camera spotlight on and off
You can use your Pro 3 Camera spotlight at night for better video quality. When your
camera is armed and detects motion at night the spotlight turns on automatically. You
can also adjust the spotlight behavior and turn it on and off.
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Turn the spotlight on and off from the camera feed
1. Open the Arlo app.
2. Tap the camera feed.
3. Tap Spotlight
4. To adjust the brightness, tap and hold the icon and adjust the slider.
5. To turn off the spotlight, tap Spotlight
For information about how to customize the spotlight settings, see Customize the
camera spotlight settings on page 57.
.
.
Turn the camera siren on and off
1. Open the Arlo app.
2. Tap Siren
3. Tap Activate Siren.
If you have multiple cameras, you are prompted to select one.
4. Swipe the siren icon to the right.
The camera siren turns on.
on the upper right.
5. To turn off the siren, tap the slider at the top of the Devices page.
Customize your camera feed image
If you use more than one camera, you can change the order in which the camera
feeds display on the Devices page. You can also zoom or rotate the camera feed
image 180 degrees.
Change the camera order
1. Open the Arlo app.
2. Tap Settings.
3. Under SYSTEM, tap Device Order.
4. If you are using a smartphone or tablet, tap Edit at the top of the page.
A list icon displays.
5. Tap and hold the list icon and drag each device to the correct position on the list.
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6. Tap Save.
Rotate a camera feed image 180 degrees
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Video Settings.
5. Rotate the image.
If you’re using an iOS device, tap Rotate Image 180°.
If you’re using an Android device, tap the slider to OFF and then rotate the image.
Motion detection activity zones
You can designate zones within the camera view where you want the camera to detect
and record motion.
Add an activity zone
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Under VIDEO, tap Activity Zones.
5. Tap +.
An activity zone box displays in the camera feed image.
6. Move the zone to the desired position in the camera feed image.
7. To reposition the zone, tap and hold the zone and move it.
8. To customize the zone name, tap Edit
If you’re using a web browser, click > next to the zone name.
and enter a name.
9. Tap Save.
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