ARLO Arlo Pro Wire-Free HD Security Camera System User Manual
Arlo Pro Wire-Free
HD Security Camera System
User Manual
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
July 2017
202-11683-04
Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for
reference purposes only.
Compliance
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
2
Contents
1. Set Up Your System 7
Insert the Battery Into Your Camera .............................................................................................................. 7
Get the Arlo App .................................................................................................................................................................................... 8
Connect Your Base Station to the Internet ....................................................................................... 8
Arlo Base Station LEDs ..............................................................................................................................................................9
Arlo Pro Camera LED ..................................................................................................................................................................10
Add an Arlo Pro Camera to an Existing Arlo Account .....................................................12
Sync Your Cameras With the Base Station .......................................................................................12
Arlo Pro Firmware Updates ...........................................................................................................................................13
Place or Mount Your Cameras ..................................................................................................................................13
Position Your Cameras ............................................................................................................................................................14
Position Mode .........................................................................................................................................................................................16
Recharge Your Arlo Pro Battery ...........................................................................................................................16
Add a Camera From Another Arlo Account .......................................................................................17
2. View Your Content 19
View the Devices Page ...........................................................................................................................................................19
View Camera Feeds ......................................................................................................................................................................20
Pan and Zoom Video ....................................................................................................................................................................20
Record Clips From Live Video .....................................................................................................................................21
Take a Snapshot From Live Video .......................................................................................................................21
Talk and Listen ......................................................................................................................................................................................22
Control the Camera Feed Image ..........................................................................................................................22
Cloud Recording .................................................................................................................................................................................24
View Recordings and Snapshots ..........................................................................................................................25
Share and Manage Library Recordings ....................................................................................................27
3
3. USB Device Storage With Arlo Pro 30
Connect a USB Storage Device ..............................................................................................................................30
View the USB Storage Device Status ..........................................................................................................31
Safely Eject and Remove a USB Storage Device ....................................................................31
View Video Clips on a USB Storage Device ........................................................................................33
Change the USB Storage Device Overwrite Setting .......................................................33
Format a USB Storage Device ..................................................................................................................................34
Turn on Recording for a USB Storage Device ..............................................................................35
Stop Recording Onto a USB Storage Device ..................................................................................36
4. Personalize Your System 37
Name Your Camera .......................................................................................................................................................................37
Profile Settings .....................................................................................................................................................................................37
Grant Access to Friends ......................................................................................................................................................39
5. Modes, Rules, and Smart Alerts 42
Modes ....................................................................................................................................................................................................................42
Rules ........................................................................................................................................................................................................................43
Select a Mode .........................................................................................................................................................................................43
Change Motion Sensitivity ...............................................................................................................................................45
Automatically Stop Recording When Motion Stops ...........................................................46
Change Audio Sensitivity ....................................................................................................................................................46
Add a Rule That Includes a Siren Trigger ..............................................................................................47
Manage Alerts ........................................................................................................................................................................................48
Set Up Geofencing .........................................................................................................................................................................49
Geofencing With Multipe Mobile Devices .............................................................................................50
Geofencing Accuracy ...............................................................................................................................................................51
Geofencing First In, Last Out ......................................................................................................................................52
Schedule Your Camera Rules ......................................................................................................................................52
Add a Mode ..................................................................................................................................................................................................55
Add a Mode With Dierent Rules for Each Camera ..........................................................56
4
6. Settings 59
Turn the Arlo App Fingerprint ID Login On and O .............................................................59
Change the Time Zone ............................................................................................................................................................59
Camera Settings ................................................................................................................................................................................60
Audio Settings ........................................................................................................................................................................................62
Base Station Settings ..............................................................................................................................................................64
View Device Information .....................................................................................................................................................68
Restart the Camera.....................................................................................................................................................................68
Remove a Camera From Your Account ......................................................................................................69
7. Manage Your Subscription Plan 70
Subscription Plans .........................................................................................................................................................................70
Renew Your Service Plan ...................................................................................................................................................70
Upgrade Your Subscription to a Retail or Business Plan .........................................70
8. Arlo Connect 72
Use Arlo With IFTTT ...................................................................................................................................................................... 72
Use Arlo Cameras With SmartThings ............................................................................................................72
Use Arlo With Stringify ...........................................................................................................................................................72
9. Use SmartThings With Arlo Cameras 74
Prepare Arlo to Work With SmartThings ................................................................................................74
Integrate Your Arlo Cameras With the SmartThings App .......................................75
Adjust the Motion Sensitivity Level ................................................................................................................77
Adjust Push Notifications ..................................................................................................................................................78
10. FAQs and Troubleshooting 79
Battery FAQs ............................................................................................................................................................................................79
Manage Bandwidth for Streaming ...................................................................................................................80
Can’t See Video Streams in a Browser ......................................................................................................81
Not Receiving Push Notifications .......................................................................................................................82
Verify That the Arlo Base Station Is Online ......................................................................................84
5
Base Station Is Oine .............................................................................................................................................................84
Signal Strength ....................................................................................................................................................................................86
Reset the Arlo Base Station to Factory Settings .................................................................87
11. Rechargeable Battery Safety 88
Safety Rules for Arlo Pro Rechargeable Batteries ............................................................88
Safety Rules for Arlo Pro Charging Station .....................................................................................89
6
1. Set Up Your System
Setting up your Arlo Pro system involves these steps:
• Insert the battery into your camera.
• Get the Arlo app.
• Connect your base station.
• Get an account.
• Sync your cameras to the base station.
• Place your cameras.
Insert the Battery Into Your Camera
¾ To insert the battery into your camera:
1. Unlock the battery compartment by pressing and holding the latch.
2. Gently pull the battery door back to open the compartment.
3. Align the battery contacts.
4. Insert the battery.
5. Close the battery door.
Note: The Arlo Pro battery is fully charged when it leaves the factory.
For more information, see Safety Rules for Arlo Pro Rechargeable Batteries on
page 83.
7
Set Up Your System
Get the Arlo App
For the best experience, download the Arlo app for your smartphone by scanning
this QR code or searching for Arlo in the app store.
https://arlo.netgear.com
Note: If you already use the Arlo app, make sure that you are using the latest version. To
find out if an update is available, go to the app store and search for Arlo.
Connect Your Base Station to the Internet
The base station connects to your home network and allows you to view your
camera streams from anywhere.
¾ To connect your base station to the Internet:
1. Connect the base station to your
router using an Ethernet cable.
2. Connect the AC adapter to the base
station and plug it in.
8
Set Up Your System
3. Turn the base station on by pressing the On/O button.
The Power LED and Internet LED on the front of the base station light green in
about two minutes.
Your base station is set up.
Arlo Base Station LEDs
See the following list for explanations for green, amber, and blinking LEDs:
Power Internet Camera
Green
The base station
is powered on.
Blinking green
A firmware update
is in progress. DO
NOT TURN OFF THE
BASE STATION OR
CAMERAS.
Amber
The base station
is booting.
O
The base station
is powered o.
Green
The base station
is connected to
the Internet.
Amber
The base station is
connected to the
router but did not
get an Internet
connection.
O
The base station is
not connected to
your router.
Green
Cameras are
connected to the
base station.
Blinking green
The base station
is attempting
to sync with a
camera.
Blinking amber
A camera is too
far from the base
station. Signal
strength is weak.
O
No cameras are
detected.
9
Set Up Your System
Arlo Pro Camera LED
The LED on the camera lights when the camera is powered on. The LED changes
color and blinks depending on the battery charge and to indicate the status of
activities such as syncing the camera and updating the camera firmware.
See the following table for explanations for the Camera LED.
Camera
LED
Solid blue The camera is connected to the Quick Charge 9v power
Solid amber The camera is booting.
Color and Action Meaning
adapter and is fully charged.
Fast blinking blue for 3
seconds
Fast blinking blue for 10
seconds
Blinking amber once per
minute
Fast blinking amber for 3
seconds
Fast blinking amber for 10
seconds
Blinking blue and amber A firmware update is in progress. DO NOT TURN OFF THE
The camera is connected to the Quick Charge 9v power
adapter and is charging.
The camera synced to the base station.
Low battery (15% or less)
The camera is not charging. It is connected to a 5v charger
instead of the Quick Charge 9v power adapter that came in
the package with the camera.
The camera failed to sync to the base station.
CAMERA.
10
Set Up Your System
Get an Account
¾ To set up an Arlo account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
If you are using a mobile device that supports Touch ID®, you are prompted to
enable Touch ID or skip.
2. To use Touch ID, tap Enable Touch ID.
If you tap Skip, you can turn on the Arlo app fingerprint ID login later. See Turn
the Arlo App Fingerprint ID Login On and O on page 55.
3. Tap or click New to Arlo?.
4. Select Arlo (Wire-Free).
5. After the app discovers your device, select your base station’s serial number
from the menu.
6. Select your time zone from the menu.
7. Tap or click Continue.
8. Complete the required fields for account setup.
9. Tap or click Continue.
10. Select a subscription plan.
Note: For more information, see Subscription Plans on page 66.
Your Arlo account is set up. The Basic subscription plan supports up to five synced
cameras. You can upgrade to a paid subscription plan to support more cameras.
11
Set Up Your System
Add an Arlo Pro Camera to an Existing Arlo Account
¾ To add an Arlo Pro camera to an existing Arlo account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
2. Tap or click Add Device.
3. Follow the onscreen instructions.
Sync Your Cameras With the Base Station
¾ To sync your cameras:
1. Place the camera one to three feet (30 –100 centimeters) of the base station.
Note: Cameras must be synced one at a time.
2. Press the Sync button on the top of the
base station for about two seconds and
then release the button.
3. Wait for the Sync status LED to blink green.
4. Press the Sync button on top of the
camera for about two seconds and then
release the button.
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Set Up Your System
The LED on the camera LED lights blue and blinks rapidly to confirm syncing.
The camera is ready for viewing.
The LED lights amber and blinks rapidly for 10 seconds if the sync is not
successful. You must repeat the sync process.
5. Repeat for each camera.
Arlo Pro Firmware Updates
During initial setup, when you add the base station to your Arlo account, the Arlo
Pro system checks for firmware updates. After you sync the first Arlo Pro Camera, if
firmware updates are available, your devices automatically update.
After a base station firmware update, the base station reboots and connects to
the Internet.
When a camera firmware update is in progress, the LED on the camera blinks
alternating blue and amber. After this, the LED is o for one to two minutes while
the camera installs the firmware.
Important: Do not open the battery door while the camera is updating and
installing firmware. After the camera firmware update completes, the camera syncs
to the base station again and the camera LED blinks blue rapidly for 10 seconds.
Place or Mount Your Cameras
You can place your camera on a shelf or
other flat surface, or you can mount it to
the wall.
Note: Use the Arlo app in Position mode to
help aim the camera. See Position Mode on
page 16.
13
Set Up Your System
¾ To mount your camera to the wall:
1. Fasten the mounting screw into the
wall, and hang the magnetic mount
from the screw.
2. If you’re mounting the camera to
drywall, be sure to use the plastic
drywall anchors that are provided.
Note: You can also use double-sided tape
instead of screws.
Position Your Cameras
Arlo’s Position mode allows you to see what your camera sees. Using Position mode,
you can make sure that your Arlo camera is positioned to monitor the precise area
that you want. For more information, see Position Mode on page 16.
It’s important to keep distance in mind when placing your Arlo cameras:
• Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters)
from the base station. In indoor installations, the range might be less if metal
objects or thick walls and ceilings are between a camera and the base station.
Note: Check the Camera LED on the base station. If it’s blinking amber, the base
station detects a low data rate, a sign that a camera is too far from the base station.
• Minimum. Place your Arlo cameras at one to three feet (30 –100 centimeters)
away from the base station, and allow at least 6½ feet (2 meters) between
cameras. Follow these guidelines to prevent WiFi signals between the devices
from interfering with each other.
14
Set Up Your System
When positioning your Arlo camera, keep these tips in mind:
• Keep active locations in the camera’s field of view. Your Arlo camera
provides a 130-degree viewing angle. Position your camera so that the space
that you want to monitor is within the camera’s field of view.
• Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as
quickly as possible. This allows you to aim the camera while watching the video
feed on your Arlo smartphone app to make near real-time adjustments to the
camera’s position. Go to your camera’s Settings to turn on Position mode. After
the camera is in place, you can turn o Position mode, or it automatically turns
o after five minutes. For more information, see Position Mode on page 16.
• Elevate your camera. Mount your Arlo motion-detection camera at least 7
feet (2 meters) above the floor and aim it slightly downward for the best sensor
performance.
• Ensure that side-to-side trac crosses Arlo’s field of view. Arlo’s motion
sensor is much more sensitive to side-to-side movement across its field of view
than to movement directly toward or away from the camera. The best area for
motion detection is 5 feet to 20 feet (1.5 to 6 meters) from the camera position.
For best results, position the camera so that the path of expected motion crosses
Arlo’s field of view and does not head directly into or away from the camera. For
example, if you want to detect motion near a couch, place the camera to the side
of the couch, rather than above it or opposite it.
You can use the Motion Detection Test to verify if motion can be detected in a
camera’s current placement. The camera’s LED flashes amber when motion is
detected. Go to your camera’s Settings to turn on the Motion Detection Test.
15
Set Up Your System
Position Mode
Position mode is available only when the camera is not streaming, recording motion,
or in Motion Detection mode.
¾ To place your camera in Position mode:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
If you are using a mobile device that supports Touch ID, you are prompted to
enable Touch ID or skip.
2. Tap or click Settings.
The Settings page displays.
3. Under Camera Settings, select the camera to position.
4. Tap or click Position Mode.
The camera starts streaming video.
Note: In Position mode, the camera streams video as fast as possible, without buering,
so that you can aim the camera while watching on a smartphone and make near real-time
adjustments to the camera position. This means that you might see lower-quality video
while the camera is in Position mode.
Recharge Your Arlo Pro Battery
The Arlo Pro battery is fully charged when it leaves the factory.
¾ To recharge the battery:
1. Place the camera indoors.
If you are using the camera outside, bring it inside while charging the battery.
2. Connect the power adapter cable to the camera power adapter.
Note: You must use an Arlo Pro power adapter to charge the battery.
16
Set Up Your System
3. Connect the other end of the adapter cable to the camera.
4. Plug the power adapter into an electrical outlet.
The camera LED lights solid blue when the camera battery is fully charged.
Note: You can buy spare Arlo Pro rechargeable batteries and charge them in the Arlo
Charging Station (sold separately). For uninterrupted Arlo Pro camera use, we recommend
that you keep a fully charged spare battery on hand.
Add a Camera From Another Arlo Account
¾ To add a camera from another Arlo account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Log in to the old Arlo account.
3. Tap or click Settings.
The Settings page displays.
4. Tap or click My Devices.
A list of cameras displays.
5. Tap or click the camera.
17
Set Up Your System
The settings for the camera display.
6. Scroll down and Tap or click Remove Device.
The camera is removed from your account.
7. Log out of the Arlo app.
8. Sync the camera to the base station.
18
2. View Your Content
Videos recorded by your camera are stored in a library. You can view your recordings
and snapshots, mark them as favorites, and search using the filter.
View the Devices Page
When you launch the Arlo app, the Devices page displays.
Camera name
Camera icons
Camera feed
New recordings
Select devices
Live Feed
Icon
Tap or click Live to display Camera Icon Display is based on the mode and
Pause. Audio detection is on
Record video manually. Motion detection is on
Snapshot. WiFi signal
Brightness. USB device storage
Microphone. Start using Talk and Listen. Battery
Speaker. Mute the audio.
Full screen.
Snapshot and
video library
Settings
Detection
modes
camera setup
19
View Your Content
View Camera Feeds
You can view your camera feeds at any time.
¾ To view camera feeds:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays. The icons above each camera feed depend on the
rules in the currently selected mode and how the camera is connected. For
information about these icons, see View the Devices page on page 19.
2. To view and listen to a live feed, Tap or click Live on the camera feed image.
A row of live feed icons displays below the live stream image for the camera.
3. To stop viewing and listening to the live feed, Tap or click the Pause icon.
Pan and Zoom Video
You can pan and zoom to focus in on the high-def details of any live or recorded
video. Just pinch and drag any image as you do with photos on your smartphone.
¾ To pan and zoom video:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Library.
The calendar displays on the top of the page.
3. Tap or click any live video or prerecorded video from your Arlo library.
4. To pan and zoom using a mobile device, do the following:
• To zoom in and out of the video, use the pinch gesture.
• To move around the zoomed-in frame, touch and drag.
5. To pan and zoom using a computer, do the following:
• To zoom in and out, click the Zoom icon.
• To move around in the frame, use your mouse button.
20
View Your Content
Record Clips From Live Video
¾ To record clips from live video:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Live in the camera feed image.
The camera feed icons display at the bottom of the camera feed image.
3. Tap or click Record Video .
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, Tap or click Record Video .
The recording is saved in your library.
Take a Snapshot From Live Video
¾ To take a snapshot from live video:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Live in the camera feed image.
The camera feed icons display at the bottom of the camera feed image.
3. Tap or click Snapshot .
The snapshot is saved in your library.
21
View Your Content
Talk and Listen
¾ To talk and listen:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Live in the camera feed image.
The camera feed icons display at the bottom of the camera feed image.
3. Tap or click Microphone .
A microphone button displays.
4. Wait for the button to turn bright green.
This can take up to five seconds. When the button is bright green, Talk and
Listen is ready.
5. Press and hold or click and hold the Microphone button and speak.
Control the Camera Feed Image
If you use more than one camera, you can change the order in which the camera
feeds are displayed on the Devices page. You can also zoom, invert, or rotate the
camera feed image.
Change the Camera Order
¾ To change the camera order on the Devices page:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Settings.
The Settings page displays.
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View Your Content
3. Under System, Tap or click Device Order.
A list of devices displays in the order that they display on the Devices page.
4. If you are using a smartphone or tablet, tap Edit at the top of the page.
A list icon displays.
5. Tap and hold or right-click the list icon and drag the camera to the correct
position on the list.
6. Tap or click Done.
Your settings are saved.
Zoom a Camera Image
¾ To zoom a camera image:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of devices displays.
3. Tap or click the camera.
The camera settings display.
4. Tap or click Video Settings.
5. Under Activity Zones, Tap or click Zoom .
6. Resize and position the image box as necessary.
7. Tap or click Zoom .
Your settings are saved.
23
View Your Content
Invert a Camera Feed
You can invert the video feed image.
¾ To invert the video display:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of devices displays.
3. Tap or click the camera.
The camera settings display.
4. Tap or click Video Settings.
The Video Settings page displays.
5. Tap or click Rotate Image.
6. The camera feed image is inverted.
Cloud Recording
With cloud recording, everything the Arlo Pro cameras record is sent to the cloud
for secure storage in your library. You can access these recordings from anywhere
you are using a mobile device, or on a Windows or Mac computer. All recordings
are encrypted with the user name and password you that create. No one else can
access your recordings.
We provide free cloud storage for the life of the Arlo Pro cameras. We store a
rolling 7 days of recordings that are created when the Arlo Pro camera detects
motion or sound. You can connect up to five cameras free of chanrge with the Arlo
Basic plan.
You can pay to store recordings in the cloud for the last 14 days or 30 days. You
can download recordings and save them to your mobile device or computer for
long-term storage.
24
View Your Content
View Recordings and Snapshots
Your Arlo Pro camera stores recordings and snapshots in the library. You can use
the filter and the calender to find and view specific recordings.
Use the Library
You can use the library to find and view recordings based on the date.
¾ To use the library:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Library.
The Library page displays a calendar.
3. If it is more than one month since you started recording, use the arrows on
either side of the month to select a month to view.
Days on which a video clip was recorded are indicated with a green circle.
4. Tap or click a highlighted date.
Recordings from that date display below the calendar.
25
View Your Content
Use the Filter
You can use the filter to find and view recordings based on criteria that you select.
¾ To use the filter to view your library:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Library.
The Library page displays.
3. Tap or click the Filter icon in the upper left corner of the page.
The filter page displays.
4. Tap or click the filtering criteria that you want to use.
5. To remove filtering, Tap or click Reset.
6. Tap or click Done.
The Filter icon becomes solid green to show that you are using filtering.
Recordings that match your filter selections display. Dates with recordings are
highlighted in dark green.
Turn O the Filter
The Filter icon on the Library page is solid green when you are using filtering.
When filtering is used, only the recordings in your library that match your filter
criteria display. You can turn o filtering.
¾ To turn o filtering for your library:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click Library.
26
View Your Content
3. Tap or click the Filter icon in the upper left corner of the page.
The Filter page displays.
4. Tap or click Reset at the bottom of the page.
Filtering is turned o. The Filter icon becomes an outline to show that
filtering is not in use.
Share and Manage Library Recordings
Download Recordings
¾ To download clips from the library:
1. Tap the Arlo icon on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Devices page displays.
2. Tap or click Library.
The Library page displays.
3. Tap or click a snapshot or video.
4. Tap or click .
5. Tap or click OK to confirm.
The file you selected is downloaded.
Create a Favorite Recording
¾ To create a favorite recording:
1. Tap the Arlo icon on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Devices page displays.
2. Tap or click Library.
The Library page displays.
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