Apple iPad Wifi+3G Service Manual
Apple Technician Guide
iPad
iPad and iPad Wi-Fi + 3G
Updated: 2010-05-27
Apple Inc.
© 2010 Apple Inc. All rights reserved.
Under the copyright laws, this document may not be copied, in whole or in part, without the
written consent of Apple.
Every eort has been made to ensure that the information in this document is accurate. Apple
is not responsible for printing or clerical errors.
Apple
1 Innite Loop
Cupertino, CA 95014-2084
USA
+ 1 408 996 1010
www.apple.com
Apple, the Apple logo, iPad, iTunes, Mac, Macintosh, and Mac OS are trademarks of Apple Inc.,
registered in the U.S. and other countries.
Please send feedback to smfeedback2@apple.com.
iPad
Contents
Manual Updates 6
27 May 2010 6
18 May 2010 6
06 May 2010 6
30 April 2010 6
08 April 2010 6
03 April 2010 6
27 January 2010 6
Feedback 7
Basics
Overview 9
Identifying Features 9
Mac System Requirements 10
Windows System Requirements 10
iPad Technical Specications 10
Technical Resources 10
Locating the Serial Number 11
On the back of the device 11
On iPad’s “About” screen 12
On iTunes Summary panel 13
iPad Accessories 14
Hardware Information 15
Physical Controls 15
Multi-Touch Display 16
Audio 17
Wireless Connectivity 18
Sensors 19
Accelerometer Sensor 19
Ambient Light Sensor 20
Liquid Contact Indicators 20
Micro-SIM Card 21
Micro-SIM Service Strategy 21
Micro-SIM Tray 21
Removing the Micro-SIM Card 22
Software Information 23
iPhone OS 3.2 23
Update and Restore iPhone OS on iPad 23
Set up and Sync Content 24
Troubleshooting
General Troubleshooting 27
Tools 27
Quick Reference Sheet 28
Visual Mechanical Inspection 29
Tools 29
iPad Warranty Coverage 29
Issues Not Covered Under the Warranty 29
Liquid Damage 30
Debris in Ports 31
Screen and Glass Inspection 32
Dents/Surface Damage Inspection 34
Eective iPad Troubleshooting 38
Recharge Battery 39
Restart 40
Reset 41
Remove Content 42
Reset Settings 43
Reinstall iTunes on the Computer 44
Restore the iPhone OS on the Device 45
Erase All Content and Settings 46
Recovery Mode Restore 47
Device Firmware Update (DFU) Restore 49
Sensors 50
Accelerometer Sensor 50
Ambient Light Sensor 51
Symptom Charts 52
Power Issues 52
Dead Unit, Battery Issues 53
Intermittent Power 55
Frozen iPad 57
Battery Will Not Charge 58
Battery Life Too Short 60
Burnt Smell / Odor 62
Uncategorized Symptom 63
Connectivity Issues 64
iTunes/Sync issues 65
Cannot Add or Play a Song, Video, or Other Item 67
Audio Issues 69
Headphone Issues 71
Wi-Fi Not Functioning 73
Cannot Connect to Cellular Data Network on iPad Wi-Fi + 3G 75
Photos and Videos Not Importing 77
Keyboard Dock/Standalone Dock Not Functioning 79
Apple Wireless Keyboard Not Functioning 81
TV Out/Video Out Not Functioning 83
Display Issues 85
Bad Video/Poor Image 86
Multi-Touch Screen Not Responding 88
Ambient Light Sensor Issue 90
Cracked Display 92
Display Rotation Not Working 93
Uncategorized Symptom 94
Software Issues 95
Applications Issues 95
Alert Messages 97
Alert Messages Appear on iPad Screen or iTunes 97
Uncategorized Symptom 99
Take Apart
Micro-SIM Tray 101
Removal 102
Micro-SIM Card 103
Views
External Views 105
iPad Wi-Fi 105
iPad Wi-Fi + 3G 105
3G Model: Micro-SIM Card Tray 106
External Button and Controls 106
Top View 107
Bottom View 107
Connectors on Rear of iPad Dock 108
Camera Connection Kit 109
Keyboard Dock 109
Standalone Dock 110
10W USB Power Adapter 110
Case: View 1 111
Case: View 2 111
Manual Updates
27 May 2010
• General Troubleshooting>Connectivity Symptom Chart> Updated symptom “Cannot
Connect to Cellular Data Network on iPad Wi-Fi + 3G
18 May 2010
• Basics>Hardware Information> Added new topics: Liquid Contact Indicators, Micro-SIM Tray,
and Removing the Micro-SIM card.
• Take Apart> Added procedures for: Micro-SIM Tray and Micro-SIM Card
06 May 2010
• General Troubleshooting>Visual Mechanical Inspection> Added photograph samples of
cracked screens, water damage, dings, and scratches.
30 April 2010
• Basics>Hardware Information> Added new section “Micro-SIM Card.”
• General Troubleshooting>Connectivity Symptom Chart> Added new symptom “Cannot
Connect to Cellular Data Network on iPad Wi-Fi + 3G.”
• General Troubleshooting>Visual Mechanical Inspection> Updated section to clarify
procedures and policy.
2010-05-27
08 April 2010
• General Troubleshooting>Visual Mechanical Inspection> Updated Screen and Glass
Inspection section and added images of activated Liquid Contact Indicators.
• General Troubleshooting>Dents/Surface Damage Inspection> Added link to graphic of the
dent tool (922-8022) and animated graphic of using the dent tool.
03 April 2010
• iPad Apple Technician Guide released
27 January 2010
• Product introduced
iPad — Manual Updates 6
Feedback
We want your feedback to help improve this and future Technician Guides!
Please email any comments to: smfeedback2@apple.com
2010-05-27
iPad — Feedback 7
Apple Technician Guide
Basics
iPad
© 2010 Apple Inc. All rights reserved.
Overview
2010-05-27
Introducing the iPad, a revolutionary device for browsing the web, reading and sending email,
enjoying photos, watching videos, listening to music, playing games, reading e-books and
much more.
Identifying Features
• a high-resolution, 9.7-inch LED-backlit IPS (in-plane switching) display
• Multi-Touch screen for the larger iPad surface
• built-in Wi-Fi 802.11n and Bluetooth 2.1 + EDR technology
• built-in 25-watt-hour rechargeable lithium-polymer battery
• up to 10 hours* of battery life on a single charge
• 3G cellular data access for iPad WiFi + 3G models
• powerful and ecient A4 chip designed by Apple
• Flash storage: 16GB, 32GB, 64GB
• 30-pin connector for docking and charging
• built-in speaker
• ultra thin (.5 inches/ 13.4mm)
• weight: 1.5 pounds/.068 kg (Wi-Fi model) and 1.6 pounds/.073 kg (Wi-Fi + 3G model)
* Battery results depend on settings, usage, and many other factors. Actual results may vary.
iPad Basics — Overview 9
Mac System Requirements
• Mac computer with USB 2.0 port
• Mac OS X v10.5.8 or later
• iTunes 9.1 or later (free download from www.itunes.com/download)
• iTunes Store account
• Internet access
Windows System Requirements
• PC with USB 2.0 port
• Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
• iTunes 9.1 or later (free download from www.itunes.com/download)
• iTunes Store account
• Internet access
iPad Technical Specications
Refer the following links for latest system requirements for Mac and Windows, supported
languages, media formats, and technical details.
• http://www.apple.com/ipad/specs/
• http://support.apple.com/specs/#ipad
Technical Resources
Other documents, procedures, and resources are needed and available from the following:
• iPad Product Page: Explains iPad features and technology.
• http://www.apple.com/ipad/
• iPad Support Page: Oers information, guides, assistants, and troubleshooting tips for iPad
support topics.
• http://www.apple.com/support/ipad/
• iPad User Guide: Contains easy to access, in-depth usage instructions for iPad features and
settings.
• Online at http://support.apple.com/manuals/#ipad
• Syncing iPad and other iTunes topics, refer to the iTunes “How-to” page:
• http://www.apple.com/itunes/how-to
2010-05-27
iPad Basics — Overview 10
Locating the Serial Number
The serial number can be found on the iPad retail box, on the customer’s original receipt and in
the following locations:
On the back of the device
2010-05-27
iPad Basics — Overview 11
On iPad’s “About” screen
2010-05-27
iPad Basics — Overview 12
On iTunes Summary panel
2010-05-27
iPad Basics — Overview 13
iPad Accessories
Included with iPad are:
• Dock Connector to USB Cable
• 10W USB Power Adapter
• SIM eject tool (Wi-Fi + 3G model only)
• Documentation
Additional Accessories (not included):
• iPad Case
• iPad Dock
• iPad Keyboard Dock (no pairing required)
• Camera Connection Kit (Camera Connector and SD Card Reader)
• iPad Dock Connector to VGA Adapter
• Apple In-Ear Headphones with Remote and Mic
• Apple Wireless Keyboard
• Apple Composite AV cable
• Apple Component AV cable
Accessory resources:
• To order the correct Apple accessory for iPad refer to this article: http://support.apple.com/
kb/HT3652
• Refer to this article for information on using Bluetooth headsets and keyboards with iPad:
http://support.apple.com/kb/HT4111
2010-05-27
iPad Basics — Overview 14
Hardware Information
Physical Controls
2010-05-27
Physical Controls Function
Home button Press the Home button to:
• return to the main Home screen
• wake iPad
Sleep/Wake button Press the Sleep/Wake button to:
• place iPad in standby mode and lock the Multi-Touch
display
• wake iPad, and then slide arrow to unlock iPad
Screen Rotation Lock Button Slide the Rotation Lock switch to:
• Lock the display orientation in portrait or landscape
mode
Volume controls • Press the controls to turn the iPad volume up or
down. Adjusting the volume aects only the output
currently in use. iPad uses icons to indicate which
volume output is being adjusted.
iPad Basics — Hardware Information 15
Multi-Touch Display
The Multi-Touch screen technology has been completely re-engineered for iPad to suit the
larger display and includes:
• A high-resolution, 9.7-inch (diagonal) LED-backlit widescreen display with IPS technology.
• 1024-by-768-pixel display resolution at 132 pixels per inch
• IPS (in-plane switching) technology oers a wide, 178° viewing angle
• An extremely responsive Multi-Touch panel with over 1,000 sensors for Multi-Touch gesture
precision.
• Fingerprint-resistant oleophobic coating that makes it easy to wipe oils from the display.
2010-05-27
iPad Basics — Hardware Information 16
Audio
iPad has multiple audio input and output options, as described below:
InPut/Output Function
Speaker The speaker produces rich, full sound perfect for
watching a movie or listening to music. It has three
grilles to protect the built-in speaker.
Headphone jack and built-in
microphone
The headphone jack supports compatible stereo
headphones/headsets with microphone.
Note: iPad does not ship with headphones
2010-05-27
iPad Basics — Hardware Information 17
Wireless Connectivity
With iPad you can use the following wireless technologies and Location Services.
iPad Model Wireless and Cellular
Wi-Fi • Wi-Fi (802.11a/b/g/n)
• Bluetooth 2.1 + EDR technology
• Provides short-range wireless connectivity
with compatible accessories and devices such
the Apple Wireless Keyboard, Bluetooth stereo
headsets and headphones, and peer-to-peer
connectivity for App Store applications.
• For information on Bluetooth supported proles,
refer to iPhone, iPad, iPod touch: supported
Bluetooth proles, http://support.apple.com/
kb/HT3647.
Wi-Fi + 3G model • Wi-Fi (802.11a/b/g/n)
• Bluetooth 2.1 + EDR technology
• With an active, supported cellular data plan (sold
separately) you can connect to the Internet via quadband GSM/EDGE or tri-band UMTS/HSDPA
• GPS capability
• Applications use GPS, Wi-Fi, and cellular network
signals—known collectively as Location
Services—to locate the current position of your
iPad
2010-05-27
iPad Basics — Hardware Information 18
Sensors
Accelerometer Sensor
Detects iPad positioning, movement, and tilt, switches between portrait and landscape modes,
and functions as the tilt controller for applications and games that utilize this hardware
component.
Use the screen rotation lock switch on the right side of the iPad to lock the screen in portrait or
landscape mode. If the display is locked, an indicator appears in the status bar (second graphic).
The lock indicator appears next to the battery indicator, in the top right corner. of the display.
2010-05-27
Many built-in applications such as Mail or Calendar adjust their interface based on whether
iPad is held in portrait or landscape mode.
For more information, refer to iPad: Screen does not rotate as expected: http://support.apple.
com/kb/HT4085.
iPad Basics — Hardware Information 19
Ambient Light Sensor
The ambient light sensor detects light levels at the current location and adjusts the brightness
of the Multi-Touch display. The approximate location of the ambient light sensor is circled and
marked in orange:
Troubleshooting Notes:
• Make sure the ambient light sensor is not being blocked or covered. Screen brightness can
be aected by a screen protector, especially if it covers the ambient light sensor.
• The ambient light sensor can be defeated using the Settings application.
• The iBooks application includes a screen brightness slider that overrides the iPad screen
brightness (but only when iBooks is running). Note: There is a slight delay of a few seconds
before the screen adjusts to ambient light (this is by design, it is not intended to be
instantaneous).
• Isolate applications that might modify the screen brightness on the iPad and if unsure what
application might be the cause, restore the iPad to see if it xes the problem (restoring the
iPad will remove all 3rd party applications from the device and reset the unit back to factory
default settings).
Liquid Contact Indicators
The iPad warranty excludes coverage for damage caused by liquid. To help determine if an iPad
has been in contact with liquid, two liquid contact indicators (LCIs) are installed on the iPad at
the following locations:
• At the bottom of the headphone jack
• In the 30-pin connector port (requires holding the product at a 45 degree angle to view)
Use a lighted otoscope to look into the headphone jack and 30-pin connector slot for activated
LCIs. They turn red on contact with liquid.
2010-05-27
iPad Basics — Hardware Information 20
Micro-SIM Card
For cellular data, iPad WiFi + 3G uses a micro-SIM card. Changing cellular data carriers for an
iPad WiFi + 3G requires changing the mico-SIM card.
Note: iPhone SIM cards are not compatible with iPad WiFi + 3G and are physically larger than
iPad micro-SIM cards.
Micro-SIM Service Strategy
Micro-SIM cards are replaceable by the cellular carrier. If iPad WiFi + 3G requires a SIM
replacement, refer the customer to the carrier.
Micro-SIM Tray
The SIM tray is available as a service part, 922-9553.
2010-05-27
iPad Basics — Hardware Information 21
Removing the Micro-SIM Card
When troubleshooting iPad WiFi + 3G connectivity, you may need to remove the micro-SIM
card to check for damage or other issues. To remove the card, do the following:
1. Insert the end of the SIM eject tool into the hole on the SIM tray.
2. Press rmly and push the tool straight in until the tray pops out. (If you don’t have a SIM
eject tool, you can use the end of a paper clip.)
3. Pull out the SIM tray and remove the micro-SIM card from the tray.
2010-05-27
iPad Basics — Hardware Information 22
Software Information
iPhone OS 3.2
iPad ships with iPhone OS 3.2, designed specically for iPad. iPhone OS on iPad shares many
similarities, such as basic settings, features, and functionality with iPhone OS on iPhone and
iPod touch.
• iPhone OS 3.2 is designed to work only with iPad and is not supported on iPhone or iPod
touch.
Update and Restore iPhone OS on iPad
Use the iTunes Summary pane (below) to check for software updates and restore iPad.
• The update and restore process is identical with other iPhone OS devices.
2010-05-27
For the currently installed version of iPhone OS, check the:
• iTunes Summary pane
• iPad About screen
iPad Basics — Software Information 23
Set up and Sync Content
Setting up iPad
Before you can use iPad, you must set it up using iTunes:
1. Download and install iTunes 9.1 (or later) from http://www.itunes.com/download.
2. Connect the device to a USB 2.0 port on your Mac or PC using the Dock Connector to USB
cable.
3. Complete the onscreen instructions until iTunes displays the setup dialog.
4. Check or uncheck the checkboxes to automatically sync songs, videos, applications, or
photos to iPad, and then click Done.
Syncing Content
Set up and sync content to iPad in iTunes the same way you would iPhone or iPod touch.
The iTunes Summary (below) and Books pane (next page) contain some dierences that are
exclusive to iPad.
• iTunes Summary pane: Checking “Prefer standard denition videos” on the Summary pane
chooses standard denition over high denition formats when syncing video content to
iPad.
2010-05-27
iPad Basics — Software Information 24
• Books pane: Use the Books section on the Books pane to select your syncing options for
audio books, iBooks from the iBookstore, and e-books in ePub format downloaded from the
Internet. Note: The books available for sale through the iBooks app will only be available for
US customers or customers who have a US Store account.
2010-05-27
For more information on syncing, refer to Kbase article: Syncing iPad, iPhone, or iPod touch
with iTunes.
iPad Basics — Software Information 25
Apple Technician Guide
Troubleshooting
iPad
© 2010 Apple Inc. All rights reserved.
General Troubleshooting
Tools
To use and test iPad, you will need the following:
• Visual Mechanical Inspection instructions
• Latest software updates installed:
- Use iTunes to install the latest version of the iPhone OS software
- iTunes version 9.1 or later
• Wi-Fi network
• Dock
• 30-pin to USB cable (iPod/iPhone 30-pin USB cable is interchangeable)
• Keyboard Dock
• iPad 10W USB Power Adapter
• Camera Connection Kit (Camera Connector and SD Card Reader)
• SD (Secure Digital) memory card for testing purposes
• iPhone stereo headset
• Anti-static brush
• Anti-static tweezers
• Compressed-gas duster (diuoroethane only) with straw nozzle
• SIM eject tool or a paper clip, No. 1 size (not jumbo)
• Soft-bristle toothbrush
• Micro-ber cloth
• Lighted otoscope or 4x lighted magnifying glass (to check for Liquid Contact Indicator
activation, and for dirt, debris, or corrosion)
• Dent tool (922-8022)
2010-05-27
iPad General Troubleshooting — Tools 27
Quick Reference Sheet
When troubleshooting the iPad, reference the quick xes in the order listed.
IMPORTANT: These steps are not eective for all iPad issues. Apply only the steps
necessary to isolate and resolve the issue.
Quick Fix Action
Update to Latest
Software
Charge the Battery Connect to a power outlet using the included USB cable and 10W
Force Quit an
Application
Restart A restart forces the device to close all open les and powers o all
Reset A reset resolves only one specic issue: an unresponsive device you
Make sure the iPad has the latest software updates
- Use iTunes to check for the latest version of the iPhone OS
- Use iTunes version 9.1 or later
Connect your iPad to the computer. Select iPad in the Source List. In
the Summary panel, click “Check for Updates” to see if there’s a new
version of the iPad software available. Click Update to install the latest
version.
USB Power Adapter to charge the battery. Do not charge via the
computer port. Note: The iPad 30-pin USB cable is interchangeable
with the iPod/iPhone 30-pin USB cable.
Press and hold the Sleep/Wake button on top of iPad for a few
seconds until a red slider appears, then press and hold the Home
button until the application quits.
hardware components.
1. Press and hold the Sleep/Wake button until a red slider appears.
2. Slide your nger across the slider to turn o iPad.
3. To turn iPad on, press and hold the Sleep/Wake button until the
Apple logo appears.
cannot restart.
2010-05-27
Press and hold both the Sleep/Wake button and the Home button for
at least ten seconds, until the Apple logo appears.
Reset All Settings All preferences are reset, but no data or media are deleted. From the
Home screen choose Settings > General > Reset > Reset All Settings.
Erase All Content
and Settings
1
Same as Restore, but it doesn’t reinstall the system software. From the
Home screen choose Settings > General > Reset > Erase All Content
and Settings.
Restore
1
A restore erases all user content, settings, and operating system les,
and then reinstalls only the operating system. Restore with iTunes.
Recovery Mode
Restore
1
Recovery mode loads only the rmware drivers necessary for iTunes
to recognize the device. See Recovery Mode Restore topic in this
chapter.
Device Firmware
Update (DFU)
Restore
1
Warning: This erases all content .
1
Device Firmware Update allows you to perform a restore when
all other attempts to restore the device fail. See Device Firmware
Update (DFU) topic in this chapter.
iPad General Troubleshooting — Quick Reference Sheet 28
Visual Mechanical Inspection
Perform a visual mechanical inspection before troubleshooting to identify conditions and
causes that may aect warranty coverage.
Tools
• Cotton gloves (922-1592)
• Soft ESD brush
• Lighted otoscope
• Dent tool (922-8022)
• Compressed-gas duster (diuoroethane only) with straw nozzle
iPad Warranty Coverage
Apple covers defects in materials and workmanship on the iPad under normal use for a period
of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser. Apple’s
policy is to replace products showing defects that are not the result of an obvious external
cause, and to oer out-of-warranty (OOW) paid service for products exhibiting repairable
damage. The iPad warranty covers failures caused solely by manufacturing defects, regardless of
accidental or liquid damage.
Issues Not Covered Under the Warranty
This warranty does not apply to:
• Damage caused by use with non-Apple products
• Damage caused by accident, abuse, misuse, ood, re, earthquake or other external causes
• Damage caused by operating the product outside the permitted or intended uses described
by Apple
• Damage caused by service (including upgrades and expansions) performed by anyone who
is not a representative of Apple or an Apple Authorized Service Provider (AASP)
• A product or part that has been modied to alter functionality or capability without the
written permission of Apple
• Consumable parts, such as batteries or protective coatings designed to diminish over time,
unless damage has occurred due to a defect in materials or workmanship
• Damage caused by intentional separation, opening, or disassembly of enclosure
• Cosmetic damage from external causes, including but not limited to dents, abrasions,
scratches on case, discoloration, cracking, peeling of metal or plastic parts of enclosure
Important:
• Failures due to material or foreign objects in the ports are not covered under the iPad
warranty, but may be eligible for OOW paid service.
• Cosmetic blemishes caused by normal use are not covered under the iPad warranty.
• Certain damage is ineligible for service, including liquid damage; catastrophic damage
caused by abuse, such as the device separating into multiple pieces; and inoperability
caused by unauthorized modications.
2010-05-27
iPad General Troubleshooting — Visual Mechanical Inspection 29
Liquid Damage
The iPad warranty excludes coverage for damage caused by liquid. To help determine if an iPad
has been in contact with liquid, two liquid contact indicators (LCIs) are installed on the iPad at
the following locations:
• At the bottom of the headphone jack
• In the 30-pin connector port (requires holding the product at a 45 degree angle to view)
Use a lighted otoscope to look into the headphone jack and 30-pin connector slot for activated
LCIs. They turn red on contact with liquid.
If an LCI is activated, follow these guidelines:
• Ask the customer whether the product has been in contact with liquid, and if so, did the
issue with the product occur at or soon after that event. If the customer conrms that the
issue correlates with the product being in contact with liquid, explain that failure caused by
liquid contact is not covered under Apple’s one-year limited warranty—or, if applicable, the
AppleCare Protection Plan (APP)—and deny coverage.
• If there is clear evidence that the internal components of the product have been in contact
with liquid, for example the product is dripping with liquid or there is evidence of liquid or
liquid residue behind the product display, deny coverage.
• Claims that are eligible for warranty or APP coverage, and have not been denied as
described in the above situations, should be processed as normal.
Note: An iPad with an issue caused by liquid contact is not eligible for OOW paid service.
Refer to “About Liquid Damage and iPad” at http://support.apple.com/kb/HT4086.
Activated LCI Images
You may need to use an otoscope, magnifying loupe, and bright light to view the LCI at the
bottom of the audio jack. In the image below, the LCI has turned red, indicating liquid contact.
The LCIs on the 30-pin port appear along the top of the port. Look for a red or pinkish color.
2010-05-27
iPad General Troubleshooting — Visual Mechanical Inspection 30
Loading...