Apc WBEXTWAR3YR-SP-06 Product Data Sheet

- 1 - Service Pack Extended Warranty

the

Extended Warranty Service

Table of Contents

1.0 Executive
Summary

2.0 Features &
Benefits

3.0 Details of Service

4.0 Assumptions

5.0 Scope of
Responsibility

6.0 Terms &
Conditions

Statement

of Work

1.0 Executive Summary

The Service Pack Extended Warranty provides peace of mind and product failure protection
beyond the original factory warranty period. Once the standard factory warranty for your UPS or
accessory expires, should your product fail, you expose yourself to potential loss of power
protection and costly out of pocket expenses for repairs.

With the purchase of the APC Service Pack Extended Warranty, you will experience a seamless
extension of the standard factory warranty by one to three years, depending on Service Pack
purchase. The Service Pack Extended Warranty provides repair or replacement of your product
and even covers your battery.

Service Pack Extended Warranty online registrants receive many benefits, such as 24 X 7 APC
Customer Service support, a dedicated Service Pack toll free number, professional priority call
handling, and next business day shipment.

The Service Pack Extended Warranty can be purchased at anytime during the original factory
warranty period of the product and can provide you with up to six years of maximum coverage
(depending on the product factory warranty).

2.0 Features & Benefits

One or Three Years of additional
product failure coverage

Dedicated 24 X 7 Customer
Service Support with Toll Free
Call-in Telephone Number*

Service Warranty Certificate

Warranty Duration Options

Features Benefits

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Provides peace of mind and complete factory warranty protection for
up to six years.

Service Pack customers are provided with a dedicated toll free
number and priority call handling. Calls are handled 24hours a day,
7 days a week by call center professionals.

* Not available in all locations, please contact your local CPCS
representative

E-mail Service Entitlement Certificate provides a detailed record of
the service registration, along with the service expiration date.

The One Year protection option offers the lowest cost solution, while
the Three Year option offers the best value solution.

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Schneider Electric Critical Power and Cooling Services www.apc.com Rev 02/23/12

- 2 - Service Pack Extended Warranty

3.0 Details of Service

The specific activities of this service are listed below. For each item, APC will perform the work
described.

Warranty

Activities Description

The Extended Warranty Service Pack contains the Service
Registration CD and Registration Key Number for online activation of

Provide Extended Warranty

Service Pack

Create Warranty Entitlement

Provide Dedicated Service Pack

Customer Telephone Support

Provide Extended Warranty

Redemption

your service entitlement.
The CD also provides registration instructions, this document,

Customer Service contact information, and factory warranty details.
Once the Service Pack is registered online, APC will create the

warranty extension service entitlement and provide the customer
with a Service Certificate via e-mail.

APC will provide dedicated 24 X 7 Service Pack technical telephone
support.

The Service Pack Extended Warranty provides repair or replacement
of your product and even covers your battery.

Should warranty redemption be necessary, APC will provide, at their
discretion, a replacement unit, new battery, or new parts.

APC will ship out the replacement next business day and provide a
prepaid return shipping label for the used UPS or battery.

4.0 Assumptions

The successful performance of the tasks defined is based on the following key assumptions:

• The customer has purchased a Service Pack Extended Warranty for an APC

single-phase UPS.

• The customer has purchased a Service Pack Extended Warranty and properly
registered the warranty online.

• The customer has purchased a Service Pack Extended Warranty for a UPS that is
still within the factory warranty period.

• The Standard Factory Warranty and the Extended Warranty period have not expired.

• Extended Warranties for accessories are only available in a 1 year increment.

• The maximum warranty limit is six (6) years for products with a 3-year factory

warranty (3 + 3), five (5) years for products with a 2-year factory warranty (2+3) and
four (4) years for products with a 1-year factory warranty (1+3).

• Some aspects of the service definition presented in this document may vary by
location. In the case of a conflict between the service definitions contained on this
Statement of Work and the local service definitions the local service definitions will
prevail. For more information, please refer to your Certified APC sales representative.

Schneider Electric Critical Power and Cooling Services www.apc.com Rev 02/23/12