Operation
Smart-UPS® VT ISX
30-40 kVA
400 V
About this Manual
This manual is intended for the users of the Smart-UPS® VT ISX.
It refers to important safety warnings and instructions, gives an introduction to the display interface,
and provides information on operation, load connection, parts replacement, troubleshooting and
restart.
Companion manuals
For additional information about the Smart-UPS® VT ISX, refer to the companion manuals
• Safety – part no. 990-2822
• Receiving and Unpacking – part no. 990-2821
• Installation – part no. 990-2813
How to find updates to this manual
You can check for updates to this manual on the APC Web site (www.apc.com).
990-2820A Smart-UPS® VT ISX 30-40 kVA, 400 V Operation 1
Contents
Safety................................................................................1
Overview...........................................................................2
System Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
System Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Opening front and rear doors . . . . . . . . . . . . . . . . . . . . . . . . 3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
User interface (front) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
User interface area (rear) . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Battery Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
The Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Basic display navigation principles . . . . . . . . . . . . . . . . . . . . 8
Control functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Status views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Clock set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Alarm threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Display setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Diagnostics screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Operation........................................................................14
Operation Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Normal operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Bypass operation (or static bypass operation) . . . . . . . . . . . 14
Mechanical bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Operation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Turn into mechanical bypass using the Mechanical Bypass
Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Turn into normal operation (from mechanical bypass
operation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
990-2820A Smart-UPS VT® ISX, 30-40 kVA, 400V, Operation i
Configuration................................................................. 17
Connection of Load to the PDU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting load to the PDUs . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting 1-phase load to PDU I . . . . . . . . . . . . . . . . . . . 17
Connecting 3-phase load to PDU II . . . . . . . . . . . . . . . . . . . 18
Connecting 1-phase load to PDU II . . . . . . . . . . . . . . . . . . . 18
Disconnecting load from the PDU(s) . . . . . . . . . . . . . . . . . . 19
PDU output breaker ratings . . . . . . . . . . . . . . . . . . . . . . . . 19
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
How to determine if you need a replacement part . . . . . . . . . 20
How to return parts to APC . . . . . . . . . . . . . . . . . . . . . . . . 20
How to remove Battery Modules . . . . . . . . . . . . . . . . . . . . . 21
How to install a Battery Module . . . . . . . . . . . . . . . . . . . . . 22
How to replace a Network Management Card . . . . . . . . . . . . 23
Troubleshooting ............................................................ 24
Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Restart ............................................................................ 27
Power application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Voltage confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
ii Smart-UPS VT® ISX, 30-40 kVA, 400V, Operation 990-2820A
Safety
Warning
All safety instructions in Safety Sheet 990-2822A shall be read, understood and
followed prior to handling/using the system. Failure to do so could result in
equipment damage, serious injury, or death.
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 1
Overview
LOA
D ON
O
N-BA
TT
BYP
A
SS
FAUL
T
ESC
?
System Overview
LOA
D ON
ON
B
A
BYP
A
SS
Front view
With front panel
With internal batteries For external batteries
Rear view
2 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
System Components
Opening front and rear doors
The UPS has a lock mechanism on the front and rear doors. The key is provided with the manual for
the Network Management Card.
To open the front door, pull out the lower end of the handle and turn it clockwise to a horizontal
position to open the front door.
To open the rear door, pull out the lower end of the handle and turn it counterclockwise to a
horizontal position to open the rear door.
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 3
Overview – System Components
User interface (front)
Network Management Card with Temperature Sensor: used for remote system control and
monitoring, e-mail notifications etc. For configuration and use, refer to the separate user manual
– Network Management Card with Environmental Monitor – shipped with the UPS.
Output
Pwr
!
Zone
Probe
10/100Base-T
Reset
10/100
AP9619 Network Management Card EM
Computer-interface port for the connection of computers with APC Powerchute
®
software.
Mechanical Bypass Lever: used to bypass the upstream mains power around the UPS to support
the load directly = internal mechanical bypass operation.
Service port (for APC maintenance personnel only).
Display port for the connection of display communication cable.
Documentation storage.
Power Module.
Battery Units.
4 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
User interface area (rear)
The Power Distribution Unit is installed behind the rear doors of the UPS.
Battery Module
One Battery Module consists of 4 Battery Units.
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
4 x 24 kg
Serial:
Model:
BATTERY UNIT
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 5
The Display
The display provides access to more functions than described in this manual. In order to
avoid unwanted load impacts these functions should not be accessed without the
Caution
assistance of APC Customer Support. For APC Worldwide Customer Support, refer to
rear cover of this manual.
Four Light Emitting Diode (LED)
indicators report the operational
status of the UPS.
Liquid Cystal
Display (LCD)
Screen
Five navigation keys are used to select and
open menu items, to access information,
change system parameters, and to launch
context-sensitive help.
LOAD ON
Chrg 100%
ON BATT
Load 000%
230Vin 000Vout 50Hz
BYPASS
Runtime: 00hr 30m
FAULT
ESC
?
LOAD ON
ON BATT When the yellow LED is on, power to the load flows from the batteries to the
BYPASS When the yellow LED is on, power to the load is supplied through the static
FAULT When the red LED is on, a fault condition exists.
LCD Screen Displays alarms, status data, instructional help, and configuration items.
UP and DOWN
navigation keys
HELP key Launches context-sensitive help.
ENTER key Opens menu items and input changes to system parameters.
ESC key Returns to previous screen displayed.
When the green LED is on, the UPS provides power to the load equipment.
Power Module.
bypass switch or mechanical bypass.
Selects menu items and accesses information.
6 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
Menu tree
The menu tree provides a quick overview of the user interface functions.
If you get beyond the functions described in the menu tree, do not proceed. Press ESC to go back.
Overview – The Display
Overview
Chrg xxx%
Load xxx%
xxxVin
Runtime
Main
Menu
Control
Stat us
Setup
Logging
Display
Diags
Help
Control
Status
Setup
Logging
Turn load off
UPS into
bypass
Vin Vbyp Vout
Iin lbyp Iout
kVA & kW
Frequencies
Load & Bat
Batteries
Alarm
thresholds
Clock
Settings
Alarms
View log
Logging
View statistics
Display
Diags
Display setup
Diagnostics
Beeper setup
Contrast
Language
Faults and
Diagnostics
If you get beyond the functions described in this menu tree, do not proceed (not user
functions). Press ESC to go back.
Note
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 7
Overview – The Display
Basic display navigation principles
All illustrated display screens are examples only!
Note
On the display, press ESC until you get to the Overview Screen, which provides you with basic system
status information.
Press UP, DOWN arrows to navigate with the selector arrow and view all sub-menu screens.
Chrg 100%
Load 000%
230Vin 000Vout 50Hz
Runtime: 0hr 0m
Overview Screen
Press ENTER to open the Main Menu screen. From here, you command, configure, and monitor the
system.
Control
Status
Setup
Main Menu
Logging
Display
Diags
Help
Control functions
From the Control Screen on the Main Menu, you can select the following functions:
1. Turn Load OFF/ON
2. Switch the UPS into Bypass/out of Bypass
Control
Status
Setup
Main Menu
Logging
Display
Diags
Help
Disconnecting the UPS output to the load does NOT de-energize the UPS! Always
follow the Total-Power-OFF procedure if you need to de-energize the UPS in
Warning
emergency situations!
Switch load OFF (disconnect the UPS output to the load equipment).
1. From the Main Menu, select Control and press ENTER
2. Use UP/DOWN key to navigate to Turn Lo ad O F F, and press ENTER
3. Select YES, Turn Load OFF
8 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
Switch load ON.
1. From the Main Menu, select Control and press ENTER
2. Use UP/DOWN key to navigate to Turn Load ON , and press ENTER
3. Select YES, Turn Load ON
Switch into bypass.
1. From the Main Menu, select Control and press ENTER
2. Use UP/DOWN key to navigate to UPS into bypass and press ENTER
3. Use UP/DOWN key to navigate to YES, UPS into bypass, and press ENTER
Switch out of bypass.
1. From the Main Menu, select Control and press ENTER
2. Select UPS out of Bypass and press ENTER
3. Use UP/DOWN key to navigate to YES, UPS out of Byp, and press ENTER
Overview – The Display
Status views
Select Status on the Main Menu to view the status of the following parameters
Control
Status
Setup
Main Menu
Voltage on all phases.
Logging
Display
Diags
Help
Mains voltage (V), bypass voltage (V), and output voltage (V) for each phase.
Current on all phases.
Mains current (A), bypass current (A), and output current (A) for each phase.
kVA and kW.
Apparent power (kVA) and real power (kW) generated by the UPS to the load.
Frequencies.
Mains frequency, bypass frequency and output frequency in Hertz (Hz).
Load and batteries.
Load: Percentage of the load in relation to the total UPS capacity.
Bat Voltage: Shows either the positive or negative half of the battery voltage (the lower value of the two
will appear).
Bat Cap: Percentage charge on the batteries in relation to the total battery capacity.
Runtime: The predicted runtime at the current load.
Batteries.
Bat AmpHr: Battery capacity, including both external and internal batteries.
UPS Temp: The highest external battery temperature.
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 9
Overview – The Display
Alarm thresholds.
Load: An alarm will be set when the load is above the threshold level.
Runtime: An alarm will be set when the runtime is below the threshold level.
Clock set-up
From the Setup screen on the Main Menu, you can change the date and the clock setting. From the
Settings screen, select Clock, and press ENTER. A date and a time line will appear.
Control
Status
Setup
Main Menu
Logging
Display
Diags
Help
Time.
The clock function is used to time-stamp events in the event log. To avoid inaccuracies, change the clocksetting at e.g. daylight-saving time.
Date
1. To change the date, press ENTER (the day field will become active).
Press the UP/DOWN arrow to select the desired date.
2. To change the month and the year, follow the same procedures.
3. Press ENTER to confirm the new settings, or ESC to cancel.
Time
1. To change the time, press ENTER (the hour field will become active).
Press the UP/DOWN arrow to select the desired time.
2. Follow the same procedure to change the minute and the second fields.
3. Press ENTER to save, or ESC to cancel.
Press ESC to return to the Main Menu.
Logging
From the logging screen on the Main Menu, you can view the 100 most recent UPS log events, and view
the logged details of the events, such as date and time of occurrence, and event number.
Control
Status
Setup
Main Menu
Logging
Display
Diags
Help
1. From the Main Menu, select Logging
2. Select View Log
3. Press ESC to return to Main Menu
Example:
10 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
Overview – The Display
24-Sep 15:06:48 #15
Mains out of
On Line
===================
Range
Logging Screen (example)
The top line indicates date, time and event number.
Lines 2, 3 and 4 are part of the event list. To view the entire list, use UP/DOWN arrows to navigate. For a
detailed description of a particular event, position the arrow, and press ENTER.
View statistics (submenu under Logging).
From the Logging screen on the Main Menu, you can view the statistics on operation mode changes,
inverter time, duration of battery operation.
Control
Status
Setup
1. From the Main Menu, select Logging
2. Select View Statistics
3. Press ESC to return to Main Menu
Logging
Display
Diags
Help
Main Menu
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 11
Overview – The Display
Alarm threshold
If the load level exceeds the preprogrammed threshold, the UPS will display a warning.
Example:
Alarm Thresholds
Load: 20.0 kVA
Runtime: 0 hr 0 min
Alarm Threshold Screen
To change the Alarm Thresholds:
1. Select Setup from the Main Menu
2. Select Alarms from the Setup Menu
3. Press ESC to return to the Main Menu
Display setup
From the Display Setup screen, you can select your display Language, Contrast, and Beeper functions.
Display setup
Language: English
Contrast: 0
Beeper Setup
Display Setup Menu
Language selection.
From the Main Menu, select Display Setup.
To change the language, select Language, and press ENTER. The Language line is now active. Use the
UP/DOWN arrows to select the desired language. Press ENTER to confirm your selection.
Contrast setting.
From the Display Setup Menu, select Contrast, and press ENTER. Use the UP/DOWN arrows to select
the contrast level - the lower the number, the darker the contrast. Select ENTER to confirm the setting.
Beeper setup.
Beeper setup
Beep at: PwrFail+30
Vol: Low
Key Click: Off
Beeper Setup Menu
From the Beeper Setup Menu, select Beeper Setup.
12 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
Overview – The Display
To change the beeper setup, select Beep at and press ENTER. You now have the following options:
• Never: If you select this setting, the Beeper will be active at internal UPS errors only.
• PwrFail+30: If you select this setting, the Beeper will be active at Internal UPS errors and at mains
or bypass errors. The Beeper will only sound if the fault has been present for more than 30 seconds.
• PwrFail: If you select this setting, the Beeper will be active at Internal UPS errors and at mains or
bypass errors. The Beeper will sound immediately when the error is occurring.
• Low Batt: If you select this setting, the Beeper will be active at internal UPS errors and at mains or
bypass errors and at power failures and at low battery level (if the UPS runs in battery operation).
Press ENTER to confirm your setting, or ESC to cancel.
Vol ( Vo lume) :
The default setting is low. This setting can be changed to medium, high, or OFF. Press ENTER to confirm
your setting, or ESC to cancel.
Key Click:
The default Key Click function is set to OFF. Select On if you want to change this setting to ON. Press
ENTER to confirm your setting, or ESC to cancel.
Press ESC to return to previous screen.
Diagnostics screen
From the Diags screen on the Main Menu, you can view the information given on failures for use in
troubleshooting.
Control
Status
Setup
Main Menu
Logging
Display
Diags
Help
1. From the Main Menu, select Diags, and press ENTER
2. Use UP/DOWN arrow to select Fault and Diagnostics and press ENTER
For more details on Fault and Diagnostics screens, see the Troubleshooting section.
Note
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 13
Operation
Operation Modes
The UPS has four different operation modes. If the installation includes a Maintenance Bypass Panel,
bypass mode and test mode will also be available.
Normal operation
During normal operation, the UPS converts utility power to conditioned power for the connected load.
Battery operation
During battery operation, the UPS provides power to the connected load from its internal and (if
applicable) external batteries for a finite period. The UPS transfers to battery operation if the supply
of utility power fails, or is outside pre-defined limits.
Bypass operation (or static bypass operation)
Static bypass operation can either be obtained by user request or automatically, as the UPS will
switch into bypass operation if both the normal and battery operation modes are unavailable. During
static bypass operation, the utility power is sent through internal Radio Frequency Interference (RFI)
filters to the connected load, bypassing the internal power converters. The UPS transfers to bypass
operation following a command received via the display, or after a short or heavy overload on the
output of the UPS. Battery back-up is not available in bypass operation.
Mechanical bypass
In mechanical bypass, utility power is sent directly to the connected load through a mechanical
breaker, bypassing all internal UPS functions and filters. Mechanical bypass is obtained by the
operation of the mechanical bypass lever located behind the front cover. Mechanical bypass is a
feature designed to keep the load supplied with utility power at maintenance of the power sections of
the UPS. All major maintenance operations can be performed with the UPS running in mechanical
bypass, and with the load being supplied directly with unconditioned utility power.
14 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
Operation Procedures
Turn into mechanical bypass using the Mechanical Bypass Lever
The load is not protected by the UPS when the internal mechanical bypass system is
active, and, the power is not conditioned.
Caution
If the UPS is running and controllable through the display, carry out steps 1 through 5.
If not, go directly to step 4.
Note
Control
Status
Setup
Display
Diags
Help
Logging
Main Menu
From the Main Menu, select Control and press ENTER
Use UP/DOWN key to navigate to UPS into Bypass and press ENTER
Use UP/DOWN key to navigate to YES, confirm UPS into bypass, and press ENTER
Remove UPS Front Panel
Output
Pwr
!
Zone
Probe
10/100Base-T
Output
Pwr
!
Zone
Probe
10/100Base-T
Reset
10/100
AP9619 Network Management Card EM
Reset
10/100
AP9619 Network Management Card EM
Serial:
Model:
Serial:
Model:
BATTERY UNIT
Turn the Mechanical Bypass Lever upwards to activate the internal mechanical bypass switch.
BATTERY UNIT
Serial:
Model:
Serial:
Model:
BATTERY UNIT
BATTERY UNIT
The load will now be supported directly by mains power.
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 15
Operation – Operation Procedures
Turn into normal operation (from mechanical bypass operation)
Never attempt to switch back the UPS into normal operation till you have verified that
there are no internal UPS faults. Call APC Customer Support (see rear cover of this
Caution
manual) before switching back to normal operation.
Verify the presence of utility supply.
The UPS will start up and perform a self test (see Restart Procedure).
Ensure that no error messages appear in the display and select YES when Apply load appears in the
display. The UPS will automatically turn into static bypass.
Verify the UPS is in static bypass. Green and yellow LEDs are ON.
Turn the Mechanical Bypass Lever downwards into horizontal position.
Verify that the UPS is in normal operation. Yellow LED turns OFF and green LED remains ON.
16 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
Configuration
Connection of Load to the PDU
Connecting load to the PDUs
Connect the load evenly between the 3 phases to avoid overloading one particular single
phase. The total output capacity of the PDU is approximately twice the output capability
of the UPS, meaning that the UPS would be over-loaded if all outlets were loaded to their
Note
Note
Note
rating. Load status on the individual phases can be found through the UPS display or
through the web interface.
Equipment connected to the 3-phased output may require overcurrent protection with a
lower rating than the 3-phased output.
For 3-phased outputs, the highest current may be in the Neutral conductor at non-linear
loads (up to 173%).
Connecting 1-phase load to PDU I
1 2 3
Set the applicable
breaker to the OFF
position.
Guide the load cable
down through the top
hole.
Insert the plug from the
load into the C19 outlet.
Secure the plug by
inserting the locking
brackets.
Set the applicable
breaker to the ON
position.
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 17
Configuration – Connection of Load to the PDU
Connecting 3-phase load to PDU II
Set the applicable breaker set to the OFF position.
O
F
F
OF
F
OFF
O
F
F
OFF
OFF
OFF
1
OFF
1
Connecting 1-phase load to PDU II
Guide the load cable down through the top hole.
Lift up the receptacle cover and connect the load to the
CEE 32A outlet.
Set the breaker set to the ON position.
Set the applicable breaker to the OFF position.
OFF
OFF
OFF
OFF
1
OFF
OFF
OFF
OFF
1
Guide the load cable down through the top hole.
Lift up the receptacle cover and connect the load to the
CEE 16A outlet.
Reset the breaker to the ON position.
18 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
Disconnecting load from the PDU(s)
To disconnect the load, set the applicable breaker(s) to the OFF position.
PDU output breaker ratings
Configuration – Connection of Load to the PDU
Nominal breaker rating
Rear of unit Ambient temperature in front of unit ºC
Free exhaust 20 16 32 40 50
Free exhaust 30 14.4 30.4 38 47.5
Free exhaust 40 12.8 27.2 34 42.5
Hot aisle
containment
25 14.4 30.4 38 47.5
16 32 40 50
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 19
Parts Replacement
Read Safety Sheet 990-2822 prior to replacing parts (available in the
Warning
How to determine if you need a replacement part
To determine if you need a replacement part, contact APC Customer Support and follow the
procedure below so that the APC Customer Support representative can assist you promptly.
1. In the event of a module failure the display interface my show additional “fault list” screens.
2. Write down the serial number of the unit so that you will have it easily accessible when you
3. If possible call APC Customer Support from a telephone that is within reach of the UPS display
4. Be prepared to provide at detailed description of the problem. A representative will help you
Documentation Storage Area).
Press any key to scroll through the these fault lists, record the information, an provide it to the
representative.
contact APC Customer Support.
interface so that you can gather and report additional information to the representative.
solve the problem over the telephone, if possible, or will assign a return material authorization
(RMA) number to you. If a module is returned to APC, this RMA number must be clearly
printed on the outside of the package.
5. If the unit is within the warranty period, repairs or replacements will be performed free of
charge. If it is not within the warranty period, there will be a charge.
6. If the unit is covered by an APC Service Contract, have the contract available to provide
information to the representative.
How to return parts to APC
Call APC Customer support to obtain an RMA number.
To return a failed module to APC, pack the module in the original shipping materials, and return it by
insured, prepaid carrier. The APC Customer Support representative will provide the destination
address. If you no longer have the original shipping materials, ask the representative about obtaining
a new set. Pack the module properly to avoid damage in transit. Never use styrofoam beads or other
loose packaging materials when shipping a module. The module may settle in transit and become
damaged. Enclose a letter in the package with your name, RMA number, address, a copy of the sales
receipt, description of the problem, a phone number, and a check as payment (if necessary).
Damages sustained in transit are not covered under warranty.
Note
20 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
Configuration – Parts Replacement
Battery Module APC Part No.
1 Battery Module (4 batteries) SYBT4
Network Management Card and Temperature/humidity Sensor APC Part No.
Network Management Card with temperature sensor AP9619
Temperature/humidity Sensor AP9512THBLK
How to remove Battery Modules
Two people to lift a component weighing between 18 – 32 kg.
Follow the below procedures if you need to change or add a Battery Module, e.g. if you receive a display
message reporting a bad battery, or if you need to add batteries for increased runtime.
Note
When removing Battery Modules, start from the highest level and work down.
Output
Pwr
!
Zone
Probe
10/100Base-T
Reset
10/100
AP9619 Network Management Card EM
Serial:
Model:
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Serial:
Model:
Serial:
Model:
BATTERY UNIT
BATTERY UNIT
Serial:
Model:
Serial:
Model:
BATTERY UNIT
BATTERY UNIT
Serial:
Model:
Serial:
Model:
BATTERY UNIT
BATTERY UNIT
Serial:
Model:
Serial:
Model:
BATTERY UNIT
BATTERY UNIT
Holding the battery handle, gently push the battery unit upwards and pull it halfway out of the
Enclosure. A lock mechanism prevents it from being pulled all the way out.
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 21
Configuration – Parts Replacement
To release the battery from the lock mechanism, one person gently pushes the battery upwards again
and pulls it out, while the other person supports the battery.
How to install a Battery Module
If additional batteries are needed for extra run-time, or if you install battery replacement modules etc.,
follow the below procedure:
Wait until you are ready to power up the system before installing Battery Modules in the
UPS. Failure to do so can result in a deep discharge of the batteries and cause permanent
damage (the time from the battery installation time till the UPS is powered up should
Caution
not exceed 72 hours or 3 days).
Serial:
Model:
BATTERY UNIT
Serial:
Model:
BATTERY UNIT
Install the Battery Modules in the lowest available bay.
Position the Battery Unit to slide in between the grooves and push completely into the UPS to
ensure connection.
If a problem is reported, ensure that the modules in question are correctly installed. If the
problem persists, refer to the Troubleshooting section of this guide.
Allow for a 24-hour recharging period of the batteries after system start-up / battery
replacement for battery monitoring data to become fully reliable.
Note
22 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
How to replace a Network Management Card
Configuration – Parts Replacement
Output
!
Out
pu
t
P
w
r
!
Z
o
ne
Probe
1
0/
10
0B
as
e-T
R
e
s
e
t
10/
1
00
A
P
9619
Ne
t
work
M
ana
g
e
m
ent
Ca
r
d
EM
Serial:
Model:
Serial:
Model:
BATTERY UNIT
BATTERY UNIT
Loosen the 2 torx screws (one each side of the card).
Carefully pull out the card.
Install the new card.
Reset
Serial:
Model:
Serial:
Model:
BATTERY UNIT
Pwr
BATTERY UNIT
Zone
Probe
AP9619 Network Management Card EM
10/100Base-T
10/100
Reattach the 2 torx screws.
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 23
Troubleshooting
This section lists the status and alarm messages that the UPS might display. The messages are listed
in alphabetical order, and a suggested corrective action is listed with each alarm message to help you
troubleshoot problems.
Display messages
Display message Meaning Corrective action
Automatic Self Test
Started.
Batt Temperature
Exceeded Upper Limit.
Battery over-voltage
warning.
Bypass Not Available
Input Freq/Volt Out Of
Range.
Discharged Battery. The UPS is in battery operation and
Emergency PSU Fault. Redundant Emergency Power Supply
The UPS has started pre-programmed
battery test.
The temperature of one or more battery units has exceeded system
specifications.
The battery voltage is too high and
the charger has been deactivated.
The frequency or voltage is out of
acceptable range for bypass. This
message occurs when the UPS is
online, and indicates that the bypass
mode may not be available if
required.
the battery charge is low.
Note: Runtime is limited in duration.
Unit (PSU) is not working. The UPS
will continue to work normally, but
the PSU should be replaced.
No corrective action necessary.
Contact APC Customer Support.
See rear cover.
Contact APC Customer Support.
See rear cover.
Correct the input voltage to provide
acceptable voltage or frequency.
No corrective action necessary. Shut
down the system and the load
equipment or restore incoming
voltage.
Contact APC Customer Support. See
rear cover.
EPO Activated. Emergency Power Off Switch has
been activated.
Fan fault. A fan has failed. Contact APC Customer Support. See
Int. Mech. Bypass
Switch Closed.
Int. Mech. Bypass
Switch Open.
Low-Battery. The UPS is in battery operation and
24 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
The internal mechanical switchgear is
closed.
The internal mechanical switchgear is
open.
the battery charge is low.
Note: Runtime is limited in duration.
Deactivate Emergency Power Off
Switch.
rear cover.
No corrective action necessary. The
UPS is in internal mechanical bypass
operation.
No corrective action necessary.
Shut down the system and the load
equipment or restore incoming voltage.
Troubleshooting – Parts Replacement
Display message Meaning Corrective action
Load Is No Longer
Above Alarm Threshold.
The load previously exceeded the
alarm threshold and the situation has
been corrected either because the load
decreased or the threshold was
increased.
Load Power Is Above
Alarm Limit.
Mains Not Available.
Input Freq/Volt Out of
Range.
The load has exceeded the userspecified load alarm threshold.
The frequency or voltage is out of
acceptable range for normal
operation.
Min Runtime Restored. The system runtime dropped below
the configured minimum and has
been restored. Additional Battery
Modules were installed, the existing
Battery Modules were recharged, the
load was reduced, or the threshold
was decreased.
No Batteries Are
No battery power is available. Check that batteries are inserted
Connected.
Number of Battery
Modules Decreased.
One or more battery modules were
removed.
No corrective action necessary.
Option 1: Use the display interface to
raise the alarm threshold.
Option 2: Reduce the load.
Correct the input voltage to provide
acceptable voltage or frequency.
No corrective action necessary.
properly.
No corrective action necessary.
Number of Battery
Modules Increased.
One or more battery modules were
added.
Replace Batt(s). One or more Battery Modules need
replacement (only applicable with
internal batteries).
Runtime Is Below Alarm
Threshold.
The predicted runtime is lower than
the user-specified minimum runtime
alarm threshold. Either the battery
capacity has decreased, or the load
has increased.
Site Wiring Fault. Wrong phase rotation on the input
side. The UPS will continue to supply
conditioned power, but bypass is
unavailable.
Shutdown Due To Low
Battery.
The UPS was in Battery Operation
and shut down the load when no more
battery power was available.
Static Bypass Switch
The Static Bypass Switch has failed. Contact APC Customer Support. See
Fault.
No corrective action necessary.
Refer to Module Replacement section
for procedures.
Option 1: Allow the battery modules
to recharge.
Option 2: If possible, increase the
number of battery modules.
Option 3: Reduce load.
Option 4: Decrease alarm threshold.
Contact APC Customer Support.
See rear cover.
An electrician should check that the
UPS has been wired properly.
No corrective action necessary.
Note: If the problem reoccurs, consider increasing the battery capacity.
rear cover.
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 25
Troubleshooting – Parts Replacement
Display message Meaning Corrective action
System Failure Detected
by Surveillance.
System Start Up Configuration Failed.
System Not Synchronized to Bypass.
UPS In Bypass Due To
Fault.
UPS In Bypass Due To
Overload.
UPS Is Overloaded. The load exceeded the system power
The system has detected an internal
error.
System configuration error. Unable to
determine system voltage and/or
Enclosure size.
System cannot synchronize to bypass.
Mode may not be available.
The UPS has transferred to Bypass
Mode because a fault has occurred.
The load exceeded the power
capacity. The UPS has switched to
Bypass Mode.
capacity.
Check for other alarms and contact
APC customer support if problem
persists.
Check for other alarms and contact
APC customer support if problem
persists.
Option 1: Decrease the input frequency sensitivity.
Contact APC Customer Support
(see rear cover).
Option 2: Correct the bypass input
voltage to provide acceptable voltage
on frequency.
Contact APC Customer Support
(see rear cover).
Decrease the load.
Option 1: Decrease the load.
Option 2: Check the load distribution
on the 3 phases via the display. If the
load is unevenly distributed, adjust
the load distribution.
Weak Batt(s) Detected.
Reduced Runtime.
XR Battery Breaker
Open, or Fuse Blown.
One or more weak batteries detected. Replace the weak batteries.
The external DC disconnect switch
tripped. Battery power is not available
or the runtime is lower than expected.
Activate the external DC Disconnect
Switch or replace blown fuse in XR
Enclosure (only applicable if your
installation includes an XR
Enclosure).
If a problem persists, note UPS model #, serial #, and date purchased before calling APC Customer
Support (Type label located on rear cover, bottom section).
26 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
Restart
Start-up is included with the UPS, and the start-up procedure described here is only
applicable if the UPS requires a subsequent start-up.
Note
Power application
Only trained personnel familiar with the construction and the equipment may
Warn ing
carry out the restart procedure.
Set the utility breaker to the ON position.
If your installation includes an XR Battery Enclosure (SUVTBXR2B6/SUVTBXR6B6) with a
DC disconnect switch, set the DC disconnect switch to the ON position.
Wait approximately 30 seconds for the system to boot up and carry out self test.
Note
After system boot-up, the display will automatically prompt you on how to confirm/select voltage
and frequency as shown in the following.
990-2820A Smart-UPS® ISX 30-40 kVA, 400V Operation 27
Restart – Parts Replacement
Voltage confirmation
At the restart, the display will prompt you through the following screens:
Confirm Voltage
Use 400V
Yes, use 400V
No, select another
When the Confirm Voltage prompt appears on the screen, select desired voltage and press ENTER.
Apply load?
Yes
No
When the prompt Apply load appears, select Yes if you want the UPS to provide a load output now.
(If you do not want a UPS load output at this point, select No).
Chrg xxx% ||||||||||
Load xxx% ||||||||||
xxx Vin xxxVout xxHz
Runtime: xxhr xxmin
Status screen
LOAD ON LED is now lit, and the display will show the Confirm Menu Screen.
The UPS is now ready to support the load.
Note
Auto-detection on frequency – if a problem occurs call APC Customer Support.
Note
• Reinstall cable landing cover plates.
• For any optional equipment, refer to product-specific manuals.
28 Smart-UPS® ISX 30-40 kVA, 400V Operation 990-2820A
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
– Regional centers:
Direct InfraStruXure Customer Support Line (1)(877)537-0607 (toll free)
APC headquarters U.S., Canada (1)(800)800-4272 (toll free)
Latin America
Europe, Middle East, Africa
Japan
Australia, New Zealand, South Pacific area
(1)(401)789-5735 (USA)
(353)(91)702000 (Ireland)
(0) 35434-2021
(61) (2) 9955 9366 (Australia)
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
Contact the
APC representative or other distributor from whom you purchased your APC product for
information on how to obtain local customer support.
Entire contents copyright 2006 American Power Conversion Corporation. All rights reserved. Reproduction
in whole or in part without permission is prohibited. APC, the APC logo, the PowerChute and Smart-UPS
VT are trademarks of American Power Conversion Corporation. All other trademarks, product names, and
corporate names are the property of their respective owners and are used for informational purposes only.
05/2006990-2820A
*990-2820A*
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