Operation Manual
Smart-UPS® X
Uninterruptible Power Supply
Low Voltage (100-127 V)
SMX2000RMLV2U
SMX2200RMLV2U
SMX3000RMLV2U
SMX3000RMLV2UNC
SMX3000RMJ2U
High Voltage (200-240 V)
SMX2200RMHV2U
SMX3000RMHV2U
SMX3000RMHV2UNC
Overview
About the UPS
The APC® by Schneider Electric Smart-UPS® X is a high performance uninterruptible power supply
(UPS). It provides protection for electronic equipment from utility power blackouts, brownouts, sags,
and surges; small utility fluctuations and large disturbances. The UPS also provides battery backup
power until utility power returns to safe levels or the batteries are fully discharged.
The Smart-UPS X has both high and low voltage models
Low Voltage (100-127 V) High Voltage (200-240 V)
SMX2000RMLV2U SMX2200RMHV2U
SMX2200RMLV2U SMX3000RMHV2U
SMX3000RMLV2U SMX3000RMHV2UNC
SMX3000RMLV2UNC
SMX3000RMJ2U
Safety
Read the Safety Guide included in the package before installing the UPS.
Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage.
Recycle the packaging.
Heavy: The external battery packs (XLBPs) are heavy. Always install the XLBPs at the
bottom of the rack. Install the UPS above the installed XLBPs.
Product Overview
Front panel
Battery
Battery connector
Display interface
Bezel
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1Smart-UPS X 2000/2200/3000 VA
Rear panel
SmartSlot
UPS input
Ground screw
Controllable Outlet Group 1
Controllable Outlet Group 2
Controllable Outlet Group 3
External battery pack connector
EPO connector
Serial port
USB port
2200 VA Low Voltage 2000 VA Low Voltage
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3000 VA Low Voltage 2200/3000 VA High Voltage
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Specifications
Operating Conditions
This unit is intended for indoor use only. Select a location sturdy enough to support the weight of the
UPS and XLBP.
Do not operate the unit where there is excessive dust, or the temperature or humidity are outside the
specified limits.
This unit has front and rear air vents. Allow adequate space for proper ventilation.
Environmental Specifications
Environmental factors impact battery life. High temperatures, poor utility power, and frequent, short
duration discharges will shorten battery life.
For additional specifications, see the APC Web site at www.apc.com.
Operating 0° to 40° C (32° to 104° F)
Temperature
Maximum
Elevation
Humidity
Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six months
Operating 3,000 m (10,000 ft)
Storage 15,000 m (50,000 ft)
0% to 95% relative humidity, non-condensing
Smart-UPS X 2000/2200/3000 VA 2
Installation
UPS
For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is
included with the UPS. The guide is also available on the enclosed CD and the APC Web site
at www.apc.com.
Network Management Card
For installation information, see the user manual provided with the Network Management
Card (NMC). The user manual is also available on the APC Web site at www.apc.com.
External Battery Pack
For installation information, see the Smart-UPS X 2000-3000 VA External Battery Pack
Installation guide that is included with the external battery pack. The guide is also available
on the enclosed CD and the APC Web site at www.apc.com.
3Smart-UPS X 2000/2200/3000 VA
Operation
Connect Equipment to the UPS
Note: The UPS will charge to 90% capacity in the first three hours of normal operation. Do
not expect full battery runtime capability during this initial charge period.
1. Connect equipment to the outlets on the rear panel of the UPS.
2. Connect the UPS to the building utility power. Connect the UPS to a two-pole, three-wire,
grounded source only.
3. Press the
equipment.
4. To use the UPS as a master on/off switch, turn on all the equipment that is connected to the UPS.
ON/OFF button on the front panel of the UPS to power the unit and all connected
See “Switched Outlet Groups” on page 11 for information on how to use the Switched Outlet
Groups.
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Basic Connections
Serial port: Connect to a computer to use power management software, use the
serial cable included with the unit.
USB port: Connect to a computer to use power management software.
Note: Serial and USB communication can only be used individually, they cannot
communicate at the same time.
External Battery Pack connector: Connect XLBPs to provide extended runtime
during power outages. The UPS can support up to 10 external battery packs.
Ground Screw: The UPS features a groun d screw for connectin g the grou nd leads
on transient voltage devices. Prior to connecting a ground lead, disconnect the UPS
from utility power.
Smart-UPS X 2000/2200/3000 VA 4
Display Interface
su0343a
A
Electric
Overview
Online LED
UPS Output On/Off button
On Battery LED
Fault LED
Replace Battery LED
Display screen
UP and DOWN buttons
ENTER button
ESCAPE button
Using the display interface
Use the UP and DOWN buttons to scroll through the main menu options. Press ENTER to view the
sub-menus under each main menu option. Press
PC By Schneider
ESCAPE to exit a sub-menu and return to a main menu.
Menu Overview
The Smart-UPS has Standard and Advanced menu screens. The Standard menu screens are the most
commonly used screens. The Advanced menu screens are for more advanced users to configure
additional features on the UPS.
Note: Actual menu screens may differ by model.
Main Menu Overview Standard Advanced
Scrolling Screens On Utility
(the UPS is operating on utility power)
Outlet Group Status x
Input and Output voltage x
Load meter x
Battery charge and runtime x
Warnings x
Load and Battery graphs x
Status
Operating Mode x x
x
Efficiency in % (Green mode only) x x
Input and output voltage x x
Load power (W) and VA x x
5Smart-UPS X 2000/2200/3000 VA
Main Menu Overview Standard Advanced
Load (A) x
Load meter (kWh) x
Last transfer to battery power information x x
Battery charge and estimated run time x x
Battery voltage x
Number of external battery packs x
Internal battery temperature x
Run time calibration test results x x
Self-test results x x
Status of the switched outlet group(s): On,
Off, Sleep, Reboot, Turning On, Turning Off
Smart Slot information (if applicable) x
x
Configuration
Control
Test & Diagnostics
Statistics
Language x x
Local power quality x x
Standard or Advanced menus x x
Audible alarms x x
High and low transfer points x
Low run time warning x
Green mode (enable/disable) x
Output voltage x x
Battery self-test interval x x
Battery installation date x x
UPS firmware update (only available when
output is off)
UPS setup wizard x x
Reset to factory defaults x x
Switched outlet group(s) delays and settings x
Smart Slot configuration (if applicable) x
Switched outlet group(s): Turn on, turn off,
put to sleep, or reboot
UPS self-test. x x
Runtime calibration test. x x
Alarm and display test. x x
Statistics about transfers to battery power,
time on battery, and total operating time
xx
x
x
Logs
Transfer log x
Status log x
Fault log x
Smart-UPS X 2000/2200/3000 VA 6
Main Menu Overview Standard Advanced
About
General information about the UPS,
including: model numbers, output voltage
setting, serial number, manufacture date,
replacement battery cartridge information,
firmware versions, and suggested battery
replacement date.
SmartSlot card information (if applicable),
including IP address
PowerChute Business Edition information
(if applicable)
xx
x
x
7Smart-UPS X 2000/2200/3000 VA
Configuration
UPS Settings
Start-up Settings
Use the display interface to configure these settings at initial start-up. The UPS will prompt for a
response to each setting, if no response is given, the default setting will be used.
Note: The unit will not turn on until all of these settings are entered.
Function Factory Default Options Description
Language English • English
•French*
•German*
• Spanish*
• Italian*
• Portuguese*
Output
Voltage
Input Power
Quality
Menu Type Standard Standard or
Date UPS manufacture
Low Voltage: 120 V • 100
•110
•120
•127
High Volt age: 230 V • 200
•208
•220
•230
•240
Good • Good
•Fair
• Poor
Advanced
mm-yyyy Enter the current date.
date + 90 days
The language for the display interface.
*Language options will vary by model.
Set the output voltage setting while the UPS is in
Standby mode.
Select the quality of input utility power.
• If Good is selected, the unit will go on battery
power more often to provide the cleanest power
supply to the connected equipment.
• If Poor is selected, the UPS will tolerate more
fluctuations in power and will go on battery power
less often.
If unsure of the local power quality, select Good.
The advanced menus include all parameters. The
Standard menus display a limited set of menus and
options.
Smart-UPS X 2000/2200/3000 VA 8
General Settings
Configure these settings at any time, using the display interface, APC PowerChute® software, or a
network management card.
Function Factory Default Options Description
High T ransfer
Point
Low Transfer
Point
Green Mode If the UPS input voltage is between the high transfer point and the lower transfer point, the
Transfer
Sensitivity
Low Voltage
100 V: 108 Vac 108-114 Vac
110 V: 116 Vac 116-125 Vac
120 V: 127 Vac 127-136 Vac
127 V: 134 Vac 134-143 Vac
High Voltage
200 V: 216 Vac 216-228 Vac
208 V: 220 Vac 220-235 Vac
220 V: 242 Vac 242-254 Vac
230 V: 253 Vac 253-265 Vac
240 V: 264 Vac 264-276 Vac
Low Voltage
100 V: 92 Vac 86-92 Vac
110 V: 98 Vac 89-98 Vac
120 V: 106 Vac 97-106 Vac
127 V: 112 Vac 103-112 Vac
High Voltage
200 V: 184 Vac 172-184 Vac
208 V: 184 Vac 169-184 Vac
220 V: 198 Vac 186-198 Vac
230 V: 207 Vac 195-207 Vac
240 V: 216 Vac 204-216 Vac
unit will operate in green mode. Configure this setting using the Advanced menus.
Normal • Normal
• Reduced
•Low
To avoid unnecessary battery usage, set the
transfer point higher if the utility voltage is
chronically high and the connected
equipment is known to work under this
condition. The
automatically change this setting.
Note: Use the Advanced Menus to configure
this setting.
Set the transfer point lower if the utility
voltage is chronically low and the connected
equipment can tolerate this condition.The
POWER QUALITY setting will automatically
change this setting.
Note: Use the Advanced Menus to configure
this setting.
Select the level of sensitivity to power
events that the UPS will tolerate.
• Normal: The UPS will go on battery power
more often to provide the cleanest power
supply to the connected equipment.
• Reduced: The UPS will tolerate some
fluctuations in power.
• Low: The UPS will tolerate more
fluctuations in power and will go on
battery power less often.
POWER QUALITY setting will
Low Runtime
Warning
Date of Last
Battery
Replacement
If the connected load is sensitive to power
disturbances, set the sensitivity to Normal
using the advanced Configuration menu.
150 sec Set the value in
seconds
Date set at factory Reset this date when the battery module is replaced.
The UPS will emit an audible alarm when
the remaining runtime has reached this level.
9Smart-UPS X 2000/2200/3000 VA
Function Factory Default Options Description
Audible Alarm On On/Off The UPS will never beep if all audible
alarms are set to Off or when the display
buttons are pressed.
Auto Self-Test
Interval Setting
Reset to Factory
Default
On start-up and every 14
days since the last test
No Yes/No Restore the UPS factory default settings.
• Last test + 14 days
• Last test + 7 days
• Tu rn on + 14 days
• Turn on + 7 days
• On startup only
• Never
The interval at which the UPS will execute a
self-test. The batteries much be charged to at
least 70% capacity to perform the test.
Smart-UPS X 2000/2200/3000 VA 10
Switched Outlet Groups
Overview
The Switched Outlet Groups can be configured to independently turn off, turn on, shut down, put to
sleep, and reboot connected equipment.
The Switched Outlet Groups can be commanded to do the following:
• Turn off: Disconnect from power immediately and restart only with a manual command
• Turn on: Connect to power immediately
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when
utility power becomes available
• Reboot: Shut down and restart
• Sleep: Reboot after a long delay
In addition, the Switched Outlet Groups can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: Whether the Switched Outlet Groups are configured or not, all of the outlets provide
battery back-up power.
Using the Switched Outlet Groups
1. Connect critical equipment to a Switched Outlet Group.
2. Connect peripheral equipment to the other Switched Outlet Groups.
– During a power outage, to conserve battery runtime, non-essential equipment can be
configured to shut down after a short delay
– If equipment has dependent peripherals that must restart or shut down in a specific order, such
as an ethernet switch that must restart before a connected server, connect the devices to
separate groups
– Eq uip ment that needs to reboot ind epen dent ly from oth er equipment should be added to a
separate group
3. Use the Configuration menus to configure how the Switched Outlet Groups will react in the event
of a power outage.
Customize the Switched Outlet Groups
Use the Control menus to customize the Switched Outlet Groups.
Function Factory Default Options Description
Name String
Outlet Group
UPS Name String APC UPS
Turn On Delay 0 sec Set the value in
Outlet Group 1, 2, 3
Edit these names using an external interface, such as the Network
Management Card Web interface.
The amount of time the Switched Outlet Groups
seconds
will wait between receiving the command to turn
on and the actual startup.
11Smart-UPS X 2000/2200/3000 VA
Function Factory Default Options Description
Turn Off Delay 90 sec Set the value in
seconds
Reboot Duration 8 sec Set the value in
seconds
Minimum Return
Time
Load Shed On
Battery
0 sec Set the value in
seconds
Disabled • Shutdown with
Delay
• Shutdown
immediately
• Turn off
immediately
• Turn off with delay
• Disabled
Load Shed Time
when On Battery
Load Shed On
Runtime
Disabled Set the value in
seconds
Disabled • Shutdown with
delay
• Shutdown
immediately
• Turn off
immediately
• Turn off with delay
• Disabled
Load Shed On
Runtime
Disabled Set the value in
seconds
Remaining
Load Shed on
Overload
Disabled • Disabled
• Enabled
The amount of time that the Switched Outlet
Groups will wait between receiving the command
to turn off and the actual shut down.
The amount of time that the Switched Outlet
Groups must remain off before it will restart.
The amount of battery runtime that must be
available before the Switched Outlet Groups will
turn on again after a shutdown.
When the unit switches to battery power, the UPS
can disconnect power to the Switched Outlet
Groups to save runtime.
Configure this delay time, use the
T
IME WHEN ON BATTERY setting.
LOAD SHED
The amount of time the outlets will function on
battery power before they will turn off.
Configure this time using the
R
UNTIME REMAINING setting.
LOAD SHED
When the remaining runtime reaches this level,
the Switched Outlet Groups will turn off.
In the event of an overload (greater than 105%
output), the Switched Outlet Groups will
immediately turn off to cons erve power for
critical loads. The Switched Outlet Groups will
only turn on again with a manual command.
Network Management Card Settings
These settings are available only on units that have a Network Management Card (NMC).
• NMC IP Address Mode
• NMC Default Gateway
Smart-UPS X 2000/2200/3000 VA 12
Emergency Power Off
EPO Overview
The Emergency Power Off (EPO) option is a safety feature that will immediately disconnect all
connected equipment from utility power. The UPS will immediately shut down and will not switch to
battery power.
Connect each UPS to the EPO switch.
The UPS must be manually restarted to reapply power to connected equipment. Press
ON/OFF on the front
panel of the UPS.
Normally open contacts
1. If the EPO switch or relay contacts are normally open, insert the wires
from the switch or contacts at pins 1 and 2 of the EPO terminal block.
Use 16-28 AWG wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.
Normally closed contacts
1. If the EPO switch or relay contacts are normally closed, insert the wires
from the switch or contacts at pins 2 and 3 of the EPO terminal block.
Use 16-28 AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by
tightening the three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for "dry"
circuit applications, the rating should be for low voltage and low current applications. This normally
implies the contacts are gold-plated.
gen0887a
gen0888a
Adhere to all national and local electrical codes when wiring the EPO. Wiring must be performed
by a qualified electrician.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to
other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential.
SELV circuits are controlled by a switch or relay properly isolated from utility power. To avoid damage
to the UPS, do not connect the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low-voltage cable in
accordance with national and local regulations.
13Smart-UPS X 2000/2200/3000 VA
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output
The unit has not been turned on. Press the ON button to turn on the UPS.
The UPS is not connected to utility
power.
There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced
Ensure that the power cable is securely connected to the unit and to the utility
power supply.
immediately.
The UPS is operating on battery, while connected to input utility power
There is very high, very low, or distorted
input line voltage or frequency.
Move the UPS to a different outlet on a different circuit. T est the input voltage
with the utility voltage display. If acceptable to the connected equipment,
reduce the UPS sensitivity.
Test the utility input power to ensure the unit is receiving input power.
UPS emits an audible beeping sound at long intervals
The UPS is in normal operation. The UPS is protecting the connected equipment. See the display interface to
view the status of the UPS.
UPS does not provide expected backup time
The UPS battery is weak due to a recent
outage or is near the end of its service
life.
Charge the battery. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider
replacing the battery even if the replace battery indicator is not yet
illuminated.
The UPS is overloaded. Check the UPS load display. Unplug unnecessary equipment, such as printers.
The Fault indicator is lit and the UPS displays a fault message and emits a constant beeping sound
Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
The replace battery indicator is illuminated
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a self-test.
If the problem persists after recharging, replace the battery.
The replacement battery is not properly
connected.
Ensure that the battery connector is securely connected.
The display interface has a Site Wiring Fault message
Wiring faults detected include missing
ground, hot-neutral polarity reversal,
and overloaded neutral circuit.
If the UPS indicates a site wiring fault, have a qualified electrician inspect the
building wiring. (Applicable for Low Voltage (120 V) units only.)
Smart-UPS X 2000/2200/3000 VA 14
Service and Support
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site,
www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers are located
on the rear panel of the unit and are available through the LCD display on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not
possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for country specific
instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage
sustained in transit is not covered under warranty.
a. For the UPS, always DISCONNECT THE BA TTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.
b. Internal batteries may remain connected in the XLBP during shipment, (if applicable, not all units have
XLBPs).
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
15Smart-UPS X 2000/2200/3000 VA
Smart-UPS Factory Warranty
LIMITED WARRANTY
American Power Conversion (APC) warrants its Smart-UPS (Products) to be free from defects in materials and workmanship
for a period of three (3) years, excluding the batteries, which are warranted for two (2) years from date of purchase. APC's
obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or
replacement of a defective Product or part thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the Product within 10 days of purchase.
Products may be registered online at warranty.apc.com.
APC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the Product does not
exist or that it was caused by end user's or any third person's misuse, negligence, improper installation, testing, operation or use
of the Product contrary to APC's recommendations or specifications. Further, APC shall not be liable for defects resulting from:
1) unauthorized attempts to repair or modify the Product, 2) incorrect or inadequate electrical voltage or connection, 3)
inappropriate on-site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall APC have
any liability under this warranty for any Product where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW
OR OTHERWISE, APPLCIABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR
IN CONNECTION HEREWITH.
APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE.
APC EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION
OR LIABILITY WILL ARISE OUT OF, APC's RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN
CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES
AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC'S SOLE LIABILITY AND
PURCHASER'S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC'S WARRANTIES RUN
ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY
FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE,
SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT,
IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN
ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS,
SUCH AS LOST PROFITS OR REVENUE (WHETHER DIRECT OR INDIRECT), LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES,
OR OTHERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS
WARRANTY.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT APC'S LIABILITY FOR DEATH
OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OR
TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support.
Customers with warranty claims issues may access the APC worldwide customer support network through the APC Web site:
support.apc.com. Select your country from the country selection pull-down menu. Open the Support tab at the top of the web
page to obtain contact information for customer support in your region. Products must be returned with transportation charges
prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
Smart-UPS X 2000/2200/3000 VA 16
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the
APC Customer Support Center by telephone or e-mail.
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
For information on how to obtain local customer support, contact the APC representative or other distributors
from whom you purchased your APC product.
© 2011 APC by Schneider Electric. APC, the APC logo, PowerChute and Smart-UPS are owned by
Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated companies.
All other trademarks are property of their respective owners.
09/2011990-3651C
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