APC Smart UPS 1000XL, Smart UPS 1500 VA, Smart UPS 750XL, Smart UPS 120 Vac, SUA1500X93 User Manual

User’s Manual

®

APC Smart-UPS

1000VA/1500VA

230VAC/120VAC/100VAC

750XL/1000XL

230VAC/120VAC

English

Tower

Uninterruptible Power Supply

990-1062A 11/01

)

Introduction

American Power Conversion Corporation (APC) is the leading national and international manufac­turer of state-of-the-art uninterruptible power supplies, redundant switches, power management soft­ware, and related equipment. APC products protect hardware, software, and data from power distur­bances in business and government offices throughout the world.

The APC Uninterruptible Power Supply (UPS) is designed to prevent blackouts, brownouts, sags,
and surges from reaching your computer and other valuable electronic equipment. The UPS filters
small utility line fluctuations and isolates your equipment from large disturbances by internally dis­connecting from the utility line. The UPS provides continuous power from its internal battery until
the utility line returns to safe levels or the battery is discharged.

1: INSTALLATION

Read the Safety Instruction sheet before installing the UPS.

Unpacking

Inspect the UPS upon receipt. APC designed robust packaging for your product. However, accidents
and damage may occur during shipment. Notify the carrier and dealer if there is damage.

The packaging is recyclable; save it for reuse or dispose of it properly.

Check the package contents. The package contains the UPS, a literature kit containing one CD, one
serial cable, one USB cable, product documentation and Safety Information.

230V models: Two IEC jumper cables are included and a utility connector plug is included for use
on servers with permanently attached power cords.

The UPS is shipped with the battery disconnected.

Positioning the UPS

The UPS is heavy. Select a location sturdy enough to handle the weight.

Do not operate the UPS where there is excessive dust or the temperature and humidity are outside the
specified limits.

P

LACEMENT

1

0º- 40ºC (32º-104ºF)
0-95% Relative
Humidity

2.5cm (1in

Connecting Equipment and Power to the UPS

SMART-UPS REAR PANEL

230V M



ODELS 120V/100V MODELS







Plug in the battery connector .

1.

2. Connect equipment to the UPS. Note: Do not connect a laser printer to the UPS. A laser

printer draws significantly more power than other types of equipment and may overload
the UPS.

3. Add any optional accessories to the Smart-Slot .

4. Using the power cord, plug the UPS into a two-pole, three-wire, grounded receptacle only.
Avoid using extension cords.

• 230V models: A utility connector plug is included for use on servers with permanently at-

tached power cords.

• 120V/100V models: The power cord is permanently attached to the rear panel of the UPS.

5. Turn on all connected equipment. To use the UPS as a master ON/OFF switch, be sure all con­nected equipment is switched ON. The equipment will not be powered until the UPS is turned
on.

6. To power up the UPS press the

• The UPS charges its battery when it is connected to utility power. The battery charges to

button on the front panel.

90% capacity during the first three hours of normal operation. Do not expect full battery run
capability during this initial charge period.

• 120V Models: Check the site wiring fault LED located on the rear panel. It lights up if the

UPS is plugged into an improperly wired utility power outlet. Refer to Troubleshooting in
this manual.

7. For additional computer system security, install PowerChutePlus

®

UPS Power Management and

Diagnostic Software.

2

BASIC CONNECTORS

Serial Port

Use the APC supplied cable to connect to the Serial Port. DO NOT use a standard
serial interface cable since it is incompatible with the UPS connector.

Both Serial and USB Ports are provided. They cannot be used simultaneously.

External Battery
Pack Connector

TVSS Screw

USB Port

XL models: Use the battery pack connector to connect optional external
battery pack(s). These units support up to ten external battery packs.

See the APC web site, www.apc.com/support
battery pack model number for your UPS.

The UPS features a transient voltage surge-suppression (TVSS) screw for
connecting the ground lead on surge suppression devices such as tele­phone and network line protectors.

When connecting grounding cable, disconnect the unit from the utility
power outlet.

Power management software and interface kits can be used
with the UPS. Use only interface kits supplied or approved

by APC.

for the correct external

3

2: OPERATION

SMART-UPS FRONT PANEL

Power On

Power Off

Load Battery Charge

Online

AVR Trim

The online LED illuminates when the UPS is supplying utility power to the con­nected equipment. If the LED is not lit, the UPS is either not turned ON, or is sup­plying battery power.

This LED illuminates to indicate the UPS is compensating for a high utility voltage.

4

AVR Boost

On Battery

Overload

Replace Battery

Battery
Disconnected

Automatic Self-Test

This LED illuminates to indicate the UPS is compensating for a low
utility voltage.

When the on battery power LED is lit the UPS is supplying battery
power to the connected equipment. When on battery, the UPS sounds
an alarm—four beeps every 30 seconds.

The LED illuminates and the UPS emits a sustained alarm tone when
an overload condition occurs.

Failure of a battery self-test causes the UPS to emit short beeps for
one minute and the replace battery LED illuminates. Refer to Trou-
bleshooting in this manual.

The replace battery LED flashes and short beep is emitted every two
seconds to indicate the battery is disconnected.

The UPS performs a self-test automatically when turned on, and every
two weeks thereafter (by default).

During the self-test, the UPS briefly operates the connected equip­ment on battery.

If the UPS fails the self-test, the replace battery LED

lights and
immediately returns to online operation. The connected equipment is
not affected by a failed test. Recharge the battery for 24 hours and
perform another self-test. If it fails, the battery must be replaced.

Manual Self-Test

Press and hold the button for a few seconds to initiate the self­test.

On Battery Operation

The Smart-UPS switches to battery operation automatically if the utility power fails. While running
on battery, an alarm beeps four times every 30 seconds.

Press the
power does not return, the UPS continues to supply power to the connected equipment until the bat­tery is exhausted.

If PowerChute is not being used you must manually save your files and power down before the UPS
turns off.

ETERMINING ON BATTERY RUN TIME

D

UPS battery life differs based on usage and environment. It is recommended that the battery/batteries
be changed once every three years. See the APC web site, www.apc.com

5

button (front panel) to silence the UPS alarm (for the current alarm only. If the utility

, for on battery run times.

3: USER CONFIGURABLE ITEMS

NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE OR OPTIONAL SMART SLOT

ACCESSORY CARDS.

F

FUNCTION

Automatic Self-Test Every 14 days

ACTORY

DEFAULT

(336 hours)

SER SELECTABLE CHOICES DESCRIPTION

U

Every 7 days
(168 hours),
On Startup Only, No Self­Test

This function sets the inter­val at which the UPS will
execute a self-test. Refer to
your software manual for
details.

UPS ID UPS_IDEN Up to eight characters to

define the UPS

Date of Last Battery Re­placement

Minimum Capacity Be­fore Return from Shut-

Manufacture
Date

Date of Battery Replacement

mm/dd/yy

0 percent 15, 30, 45, 50, 60, 75, 90

percent

down

Voltage Sensitivity

The UPS detects and
reacts to line voltage
distortions by transferring
to battery operation to
protect the connected
equipment. Where power
quality is poor, the UPS

Brightly lit: UPS is set to
high sensitivity (default).

Dimly lit: UPS is set to
medium sensitivity.

Off: Low battery
warning interval is about
eight minutes.

may frequently transfer to
battery operation. If the
connected equipment can
operate normally under
such conditions, reduce
the sensitivity setting to
conserve battery capacity
and service life.

Use this field to uniquely
identify the UPS, (ie. server
name or location) for net­work management purposes.

Reset this date when you
replace the battery module.

The UPS will charge its
batteries to the specified
percentage before return
from a shutdown.

To change the UPS sensitiv­ity, press the voltage sensi-

tivity button

(rear panel).
Use a pointed object (such as
a pen) to do so.

You can change the sensitiv­ity level through Power­Chute software.

Alarm Control Enable Mute, Disable User can mute an ongoing

alarm or disable all existing
alarms permanently.

Shutdown Delay 90 seconds 0, 180, 270, 360, 450, 540,

630 seconds

Sets the interval between the
time when the UPS receives
a shutdown command and
actual shutdown.

6

NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE OR OPTIONAL SMART SLOT

ACCESSORY CARDS.

F

FUNCTION

Low Battery Warning.

PowerChute interface
software provides auto­matic, unattended shut­down when approxi­mately two minutes (by
default) of battery oper­ated run time remains.

ACTORY

DEFAULT

SER SELECTABLE CHOICES DESCRIPTION

U

Brightly lit: Low battery
warning interval is about two
minutes.
Dimly lit: Low battery
warning interval is about five
minutes.
Off: Low battery
warning interval is about
eight minutes.

Possible interval settings:
2, 5, 8, 11, 14, 17, 20, 23
minutes.

The low battery warning
beeps are continuous when
two minutes of run time
remain.

To change the warning in­terval default setting, press
the voltage sensitivity button
(use a pointed object such as
a pen to do so), while press-

ing and holding the
button (front panel).

Synchronized Turn-on

0 seconds 60, 120, 180, 240, 300, 360,

Delay

High Transfer Point 230V models:

253VAC

120V models:

127VAC

100V models:
108VAC

Low Transfer Point 230V models:

208VAC

120V models:
106VAC

100V models:
92VAC

Output Voltage 230V models:

230VAC

420 seconds

230V models:

257, 261, 265VAC

120V models:

130, 133, 136VAC

100V models:

110, 112, 114VAC

230V models:

196, 200, 204VAC

120V models:
97, 100, 103VAC

100V models:
86, 88, 90VAC

230V models:

220, 240VAC

The UPS will wait the speci­fied time after the return of
utility power before turn-on
(to avoid branch circuit
overload).

To avoid unnecessary bat­tery usage, set the high
transfer point higher if the
utility voltage is chronically
high and the connected
equipment is known to work
under this condition.

Set the low transfer point
lower if the utility voltage is
chronically low and the con­nected equipment can toler­ate this condition.

230V models ONLY, allow
the user to select the output
voltage.

7

4: STORAGE, MAINTENANCE, AND TRANSPORTING

Storage

Store the UPS covered and positioned as for proper functioning, in a cool, dry location, with the bat­teries fully charged.

At -15 to +30 °C (+5 to +86 °F), charge the UPS battery every six months.
At +30 to +45 °C (+86 to +113 °F), charge the UPS battery every three months.

Replacing the Battery Module

This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure,
isolated from electrical hazards. You may leave the UPS and connected equipment on for this proce­dure. See your dealer or contact APC at the web site, www.apc.com/support
placement battery modules.

Once the battery is disconnected, the connected equipment is not protected from
power outages.

Be careful during the following steps-the battery module is heavy.

REMOVING THE FRONT BEZEL AND BATTERY MODULE

Step 1 Step 2

for information on re-

8

1500VA Model

Step 3

Step A

1000VA Model

Step 3

Battery
Terminals

Pull the battery module out of the compartment
until the back of the module is flush with the
outer edges of the UPS.

Disconnect the battery connector.

Step B

Disconnect the battery cable terminals before
removing the battery module from the UPS.

Note: The red cable connects to the red color­coded terminal; the black cable connects to the
black color-coded terminal. This will be impor­tant during the battery replacement procedure.

Battery
Terminals

Be sure to deliver the spent battery to a recycling facility or ship it to APC in the re­placement battery packing material.

9

REPLACING THE BATTERY MODULE

To replace the battery module, reverse the directions above for Removing the Front Bezel and Bat­tery Module.

Disconnecting the Battery for Transport

Always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) regulations.

The battery may remain in the UPS; it does not have to be removed.

1. Shut down and disconnect any equipment attached to the UPS.

2. Shut down and disconnect the UPS from the power supply.

3. Unplug the battery connector
(rear panel).

For shipping instructions and to obtain appropriate packing materials contact APC at the web site,

www.apc.com/support/contact

.

10

5: TROUBLESHOOTING

Use the chart below to solve minor Smart-UPS installation and operation problems. Refer to the APC
web site, www.apc.com

, for assistance with complex UPS problems.

PROBLEM AND POSSIBLE

CAUSE

UPS WILL NOT TURN ON

Battery not connected prop­erly.

Check that the battery connector (rear panel) is fully engaged.

button not pushed. Press the button once to power the UPS and the connected equipment.

UPS not connected to utility
power supply.

Very low or no utility voltage. Check the utility power supply to the UPS by plugging in a table lamp. If the

UPS WILL NOT TURN OFF

Internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced imme-

UPS BEEPS OCCASIONALLY

Normal UPS operation. None. The UPS is protecting the connected equipment.

UPS DOES NOT PROVIDE EXPECTED BACKUP TIME

The UPS battery is weak due
to a recent outage or is near
the end of its service life.

ALL LEDS ARE LIT AND THE UPS EMITS A CONSTANT BEEPING

Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced imme-

FRONT PANEL LEDS FLASH SEQUENTIALLY

The UPS has been shut down
remotely through software or
an optional accessory card.

ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET

The UPS is shut down and the
battery is discharged from an
extended outage.

Check that the power cable from the UPS to the utility power supply is se­curely connected at both ends.

light is very dim, have the utility voltage checked.

diately.

Charge the battery. Batteries require recharging after extended outages.
They wear faster when put into service often or when operated at elevated
temperatures. If the battery is near the end of its service life, consider replac­ing the battery even if the replace battery LED is not yet lit.

diately.

None. The UPS will restart automatically when utility power returns.

None. The UPS will return to normal operation when the power is restored
and the battery has a sufficient charge.

S

OLUTION

11

PROBLEM AND POSSIBLE

S

OLUTION

CAUSE

THE OVERLOAD LED IS LIT AND THE UPS EMITS A SUSTAINED ALARM TONE

The UPS is overloaded. The connected equipment exceeds the specified “maximum load” as de-

fined in Specifications at the APC web site, www.apc.com.

The alarm remains on until the overload is removed. Disconnect nonessen­tial equipment from the UPS to eliminate the overload.

The UPS continues to supply power as long as it is online and the circuit
breaker does not trip; the UPS will not provide power from batteries in the
event of a utility voltage interruption.

If a continuous overload occurs while the UPS is on battery, the unit turns
off output in order to protect the UPS from possible damage.

THE REPLACE BATTERY LED IS LIT

Replace Battery LED flashes

Check that the battery connectors are fully engaged.
and short beep is emitted every
two seconds to indicate the
battery is disconnected.

Weak battery. Allow the battery to recharge for 24 hours. Then, perform a self-test. If the

problem persists after recharging, replace the battery.

Failure of a battery self-test. The UPS emits short beeps for one minute and the replace battery LED

illuminates. The UPS repeats the alarm every five hours. Perform the self-

test procedure after the battery has charged for 24 hours to confirm the

replace battery condition. The alarm stops and the LED clears if the bat-

tery passes the self-test.

THE SITE WIRING FAULT LED IS LIT

The UPS is plugged into an improperly wired utility power outlet. Wiring
The site wiring LED is lit

(rear panel).

120V models only.

faults detected include missing ground, hot-neutral polarity reversal, and

overloaded neutral circuit. Contact a qualified electrician to correct the

building wiring.

THE INPUT CIRCUIT BREAKER TRIPS

The plunger on the circuit
breaker (located above the input

Reduce the load on the UPS by unplugging equipment and press the

plunger in.
cable connection) pops out.

AVR BOOST OR AVR TRIM LEDS LIGHT

AVR Boost or Trim LEDs light

Your system is experiencing
excessive periods of low r high

Have qualified service personnel check your facility for electrical prob-

lems. If the problem continues, contact the utility company for further

assistance.

voltage.

12

PROBLEM AND POSSIBLE

CAUSE

UTILITY CIRCUIT BREAKER TRIPS

Utility circuit breaker trips during
normal operation.

UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS

UPS input circuit breaker tripped. Reduce the load on the UPS by unplugging equipment and resetting the

Very high, low, or distorted line
voltage. Inexpensive fuel powered
generators can distort the voltage.

BATTERY CHARGE AND BATTERY LOAD LEDS FLASH SIMULTANEOUSLY

UPS has shutdown.

The internal temperature of the
UPS has exceeded the allowable
threshold for safe operation.

DIAGNOSTIC UTILITY VOLTAGE FEATURE

Utility Voltage

100V models: In order to operate at the full VA rating of the 1500VA
product, the supplied 15A plug must be replaced with a 20A plug. This
change must be performed by qualified service personnel.

circuit breaker (on the back of UPS) by pressing the plunger in.

Move the UPS to a different outlet on a different circuit. Test the input
voltage with the utility voltage display (see below). If acceptable to the
connected equipment, reduce the UPS sensitivity.

Check that the room temperature is within the specified limits for opera­tion.

Check that the UPS is properly installed allowing for adequate ventila­tion.

Allow the UPS to cool down. Restart the UPS. If the problem continues
contact APC at, www.apc.com/supoport

The UPS has a diagnostic feature that displays the utility voltage. Plug
the UPS into the normal utility power.

S

OLUTION

.

Press and hold the

play. After a few seconds the five-LED, Battery Charge, , display
on the right of the front panel shows the utility input voltage.

The UPS starts a self-test as part of this procedure. The self-test does not affect the voltage dis­play.

Refer to the figure at left for the voltage reading (values are not listed on
the UPS).

The display indicates the voltage is between the displayed value on the
list and the next higher value.

Three LEDs light, indicating utility voltage within the normal range.

If no LEDs are lit and the UPS is plugged into a working utility power
outlet, the line voltage is extremely low.

If all five LEDs are lit, the line voltage is extremely high and should be
checked by an electrician.

button to view the utility voltage bar graph dis-

13

Service

If the UPS requires service do not return it to the dealer. Instead, follow these steps:

1. Review the problems discussed in the Troubleshooting section of this manual to eliminate com-
mon problems.

2. If the problem persists, contact APC Customer Service through the APC web site,

www.apc.com/support

 Note the model number of the UPS, the serial number, and the date purchased. If you call

APC Customer Service, a technician will ask you to describe the problem and try to solve it
over the phone, if possible. If this is not possible, the technician will issue a Returned Mate­rial Authorization Number (RMA#).

 If the UPS is under warranty, repairs are free. If not, there is a repair charge.

3. Pack the UPS in its original packaging. If the original packing is not available, refer to the APC
web site, www.apc.com/support

 Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.

Damage sustained in transit is not covered under warranty.

Always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) regulations.

.

, for information about obtaining a new set.

The battery may remain in the UPS; it does not have to be removed.

4. Mark the RMA# on the outside of the package.

5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.

Contacting APC

Refer to the information provided at the APC Internet site,

http://www.apc.com/support

.

14

6: REGULATORY AND WARRANTY INFORMATION

Regulatory Agency Approvals and Radio Frequency Warnings

230V MODELS

This is a Class A product. In a domestic environment
this product may cause radio interference, in which

120V MODELS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be re­quired to correct the interference at his own expense.

Shielded signal cables must be used with this product to ensure compliance with the Class A FCC limits.

case the user may be required to take corrective ac­tions.

100V

MODELS

15

Declaration of Conformity

Limited Warranty

American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of
two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole op­tion, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization
(RMA) number from customer support. Products must be returned with transportation charges prepaid and must be accompa­nied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply
to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days of pur­chase.

EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s)
may not apply to the purchaser.

EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCI­DENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or revenue,
loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or oth­erwise.

Entire contents copyright © 2001 by American Power Conversion Corporation. All rights reserved. Reproduction in whole or
in part without permission is prohibited.

APC, Smart-UPS, and PowerChute are registered trademarks of American Power Conversion Corporation. All other trade­marks are the property of their respective owners.

16