Operation Manual
™
Smart-UPS
Uninterruptible Power Supply
500 VA
Short-depth Rack-Mount
with Lithium-ion batteries
120 Vac
This manual provides critical product, safety and installation information for the SCL500RM1UC and
SCL500RM1UNC. The only difference between these two models is in their monitoring and management options. The SCL500RM1UC has the “SmartConnect” port, which allows the product to be monitored remotely. Learn more about the APCTM SmartConnect feature on www.smartconnect.apc.com.
The SCL500RM1UNC can be managed via traditional methods and APC softwares, it has an embedded
network management card, the AP9537SUM.
Important Safety Messages
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the UPS and batteries.
Read these instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this bulletin or on
the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol to either a “Danger” or “Warning” safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to physical injury.
Product Handling Guidelines
<18 kg
<40 lb
18-32 kg
40-70 lb
32-55 kg
70-120 lb
>55 kg
>120 lb
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount 1
Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any damage.
General safety
• Adhere to all national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Changes and modifications to this unit not expressly approved by APC by Schneider Electric could
void the warranty.
• This UPS is intended for indoor use only.
• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not
use surge protectors or extension cords.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch
circuit (mains). Before installing or servicing the equipment check that the:
• Input circuit breaker is in the OFF position.
• Internal UPS batteries are removed.
Electrical safety
• Use tools with insulated handles.
• Do not handle any metallic connector before power has been disconnected.
• For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a
qualified electrician.
• 230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe,
output cords attached to the UPS must not exceed 10 meters in length.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer
equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the
UPS. The conductor must have the same size and insulation material as the grounded and ungrounded
branch circuit supply conductors. The conductor will typically be green, with or without a yellow stripe.
• Leakage current for a pluggable, Type A UPS may exceed 3.5 mA when a separate ground terminal is used.
• The UPS input ground conductor must be properly bonded to protective earth at the service panel.
• If the UPS input power is supplied by a separately derived system, the ground conductor must be properly
bonded at the supply transformer or motor generator set.
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount2
Battery safety
WARNING
RISK OF CHEMICAL HAZARD AND EXCESSIVE HEAT
• Recycle the UPS when the UPS battery error is detected at the end of its service life. Power off the UPS
and unplug it from the AC input.
• The battery is not user replaceable. Contact APC by Schneider Electric Worldwide Customer Support if
there are defects in the product and the product is within warranty.
Failure to follow these instructions can result in death or serious injury.
• The batteries typically last for 10 years and operate between 0 and 40 °C. Environmental factors impact
battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration
discharges will shorten battery life. Batteries should be replaced before end of life. Due to the long life of
the batteries, we recommend replacing the unit entirely. For longest battery performance, the ambient
temperature should be maintained between 68° and 77°F (20° and 25°C).
• This unit uses Lithium Ion (LFP) batteries. Under normal use and handling, there is no contact with the
internal components of the battery.
• Servicing of user replaceable batteries should to be performed or supervised by personnel knowledgeable
about batteries and required precautions. In this case, batteries are not user replaceable.
• Disconnect the charging source prior to connecting or disconnecting battery terminals.
• CAUTION: Before installing or replacing the batteries, remove conductive jewelry such as chains, wrist
watches and rings. High energy through conductive materials could cause severe burns.
• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
• CAUTION: Do not open the plastic case of the batteries. Doing so will expose the cell terminals which pose
an energy hazard
• CAUTION: Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and
eyes. It may be toxic.
•
• CAUTION: Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces
.
General information
• The model and serial numbers are located on a small, rear panel label. For some models, an additional label
is located on the chassis under the front bezel.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.
FCC Class A radio frequency warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are intended to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount 3
SCL500RM1UC and SCL500RM1UNC Rack-Mount
s
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1
0
7
4
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1
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Rack-Mounting
a
a
5
7
0
Two-post rack-mounting: Utilize the bracket holes that
are offset 6.25”.
a
6
7
0
1
u
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Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount4
Secure clip nuts to the rack, and attach brackets with provided
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7
9
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screws.
a
8
7
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1
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0
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Tower Configuration
Attention: Connect the battery before tower setup by referring to applicable steps in “Rack-Mounting” .
a
d
3
7
0
1
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Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount 5
Wall Mounting
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8
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0
8
4
a
Attention: Connect the battery before mounting by referring to applicable steps in “Rack-Mounting” .
To avoid a safety hazard, do not mount the unit on the wall with the bezel facing downwards, or with the display
panel at the bottom.
2
b
Note: Whenever possible, attach two screws into wall studs. If stud mounting is not possible, use an expandable wall
anchor. Hardware is not included;.25” x 2” lag bolts are recommended. Mount the UPS in either of the displayed positions.
s
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0
1
3
8
a
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount6
Specifications
3
1
1
2
1
For additional specifications, refer to the APC Web site at www.apc.com.
Environmental specifications
Operating 0° to 40° C (50° to 104° F)
Tem per at ure
IP Rating
Maximum Elevation
Humidity
Note: The recommended recharge interval for this UPS is 12 months.
The transporting conditions are for 2 weeks maximum.
Storage -15° to 45° C (5° to 113° F)
Transporting -20° to 60° C (-4° to 140° F)
Operating
Storage
Transporting
Operating
Product Overview
SCL500RM1UC & SCL500RM1UNC Rack-Mount
IP20
25,000 ft. (7,620 m)
50,000 ft. (15,240m)
10% to 90%
Battery
Bezel
Battery Door
Display (more information below)
b
8
2
0
1
u
s
Front panel display features
Online / On Battery indicator
APC™ SmartConnect status indicator
4
5
4
5
su1031a
Network status indicator
Event Detected indicator
Battery Error indicator
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount 7
Rear panel features
APC™ SmartConnect port
Network port
USB port
Chassis ground connection screw
Building Wiring Fault indicator
UPS input power cord
Circuit breaker
Controlled outlet group
Outlets
APC
™
SmartConnect Control
Modbus TCP Control
500 1
SCL RM UC500 1
Overload
1
2
Overload
Protector
1
2
Model Dimensions (in/mm) H x W x D Weight (lb / kg)
SCL500RM1UC
SCL500RM1UNC
1.75 x 17 x 9.14 in (44.44 x 431.8 x 232.14 mm) 9.25 / 4.2
SCL RM UNC
Protector
GROUP
GROUP
Dimensions and weights
SCL500RM1UC and SCL500RM1UNC Rack-Mount Models
GROUP
GROUP
s
u
1
0
3
0
b
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount8
MAC ADDRESS
su1029a
Installation
su0968e
For UPS installation information, refer to the Installation Guide included with the UPS.
Placement
The UPS is intended for IT environments. Avoid placement where there is excessive dust and humidity. Note that
temperature in excess of 25
the UPS should be free of obstructions.
The UPS is heavy. The UPS should be placed near the bottom of the rack.
Connect to equipment and utilities
Note: The UPS will charge to 90% capacity in the first three hours of normal operation.
Do not expect full battery runtime capability during this initial charge period.
RISK OF INJURY OR DAMAGE TO EQUIPMENT
• Adhere to all local and national electrical codes.
• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions can result in injury or equipment damage.
1. Connect equipment to the outlets in the rear of the UPS. Some models are equipped with controlled outlet groups. Refer to the “Configuration” section of this manual for further instructions on the use of controlled outlet groups.
2. Connect the APC™
SmartConnect port or
network port to your nearest
network switch using the
cable provided.
When connecting to APC
SmartConnect, verify that
the SmartConnect Control
Switch near the network
port is set to either “Enable
with Control” or “EnableNo control”.
3. To setup and manage via network port, download the Device IP Configuration Utility from www.apc.com.
4. Connect the UPS input to AC power. Note: Once power is connected the display will be active.
5. Press the main power button on the UPS display to turn on the UPS output.
Note: The On-line LED will light green when the output is on.
o
C may have an adverse effect on battery and UPS life. All vents on the side or rear of
CAUTION
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount 9
APC™ SmartConnect
TM
NETWORK SHUTDOWN
NETWORK SHUTDOWN
OR
APCTM SmartConnect allows you to monitor the health and status of your UPS from any device connected to the
Internet. Visit www.smartconnect.apc.com to learn more.
Log onto www.smartconnect.apc.com or scan the QR code to launch the registration process. The website includes
instructions to setup your online account, activate your warranty and begin monitoring your UPS remotely.
By connecting this product to the Internet using the APC
TM
SmartConnect port, you are agreeing to APCTM
SmartConnect Terms of Use, as found at smartconnect.apc.com. Schneider Electric Data Privacy Policy can also be
found at smartconnect.apc.com.
Device IP configuration utility
The Device IP Configuration Utility can discover Network Management Cards (NMC 2) that do not have an IP
address assigned. Once discovered, you can configure the IP address settings for the cards. You can also search for
devices already on the network by entering an IP range to define the search. The Utility scans the IP addresses in
the defined range and discovers cards that already have a DHCP-assigned IP address.
For detailed information on the Utility, see the Knowledge Base on the support page of the www.apc.com website
and search for FA156064 (the ID of the relevant article).
Once IP address found, access the Web management interface by this IP address. Enter the user name and password
to login (by default, use apc and apc to login as the administrator).
Connect and install management software
Smart-UPS is provided with PowerChute management software for unattended operating system shutdown, UPS
monitoring, UPS control and energy reporting. The following diagram is a representation of a typical server
installation.
1. Connect the USB cable (SCL500RM1UC) / Network cable (SCL500RM1UNC) from the rear of the UPS /
Network Port to the protected device such as a server.
2. For a server or other device with an operating system, load the PowerChute CD and follow the on-screen set-up
instructions. PowerChute provides for graceful shutdown in the event of an extended power outage and is a
powerful management interface on the local network.
su0969f
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount10
Operation
Using the display
Main on/off
Quick status LEDs
This button is used to turn the UPS output power on and off.
The Online indicator illuminates green when UPS output is turned on and operating on
AC power.
The On Battery indicator illuminates orange and the unit will continue to emit a series of
short beeps indicating that the UPS is operating on battery power.
The indicator illuminates red when events occur.
TM
These indicators illuminate green when APC
These indicators illuminate red when APC
These indicators illuminate green or orange when Network connection is okay.
The Battery Error indicator illuminates red when the UPS battery does not pass self test.
SmartConnect connection is okay.
TM
SmartConnect connection is cut-off
Configuration
General configuration settings
Configuration settings may be changed at any time using the PowerChute software or SmartConnect Switch. This
table provides a brief description of the general settings, for more detailed information on each of these parameters
consult application note 80 at www.apc.com.
Function Factory Default Options Description
High Transfer 120 V: 136 Vac 130 Vac - 142 Vac To avoid unnecessary battery usage, set the transfer point
higher if the AC voltage is chronically high and the
connected equipment is known to work under this
condition. The Power Quality setting will automatically
change this setting.
Low Transfer 120 V: 100 Vac 90 Vac - 106 Vac Set the transfer point lower if the AC voltage is chronically
low and the connected equipment can tolerate this
condition. This setting may also be adjusted using the
power quality setting.
Sensitivity Normal • Normal
• Reduced
•Low
Date of Last
Battery
Replacement
Audible Alarm On • On
Date set at factory.
•Off
Select the level of sensitivity to power events that the UPS
will tolerate.
• Normal: The UPS will go on battery power more often to provide the cleanest power supply to the connected equipment.
• Reduced: The connected equipment is sensitive to voltage fluctuations.
• Low: The UPS will tolerate more fluctuations in power and will go on battery power less often.
If the connected load is sensitive to power disturbances, set
the sensitivity to Normal.
Either the UPS will mute all audible alarms if it is set to Off
by management software or the UPS will temporary mute
audible alarms by pressing the power button less than 2
seconds while operating on battery power.
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount 11
Function Factory Default Options Description
Auto Self Test On start-up and
every 14 days
since the last test
•Never
• Start-up only
• Frequency of test
The interval at which the UPS will execute a self-test.
(every 7 to 14 days)
Install FW? Don’t Install • Next off (Updates
the UPS Firmware
next time that the
Firmware update: this only appears when new firmware
is available in the flash memory of the UPS and is ready
to be installed
UPS is turned off)
• Now (Updates the UPS firmware immediately without interrupting operations)
•Don't Install
SmartConnect
Control Switch
Enable with
control
• Enable with control
• Enable no control
This will permit remote configuration changes.
• Disable
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount12
Outlet group configuration settings
The Main Outlet Group and the Controlled Outlet Group can be configured to independently turn off, turn on, shut
down, or reboot connected equipment.
• Turn off: Disconnect from power immediately and connect only with a manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect from power and automatically connect when AC power becomes available.
• Reboot: Disconnect from power, wait for a specified amount of time, then connect to power.
In addition, the Main Outlet Group and the Controlled Outlet Group can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: If the Main and Controlled Outlet Groups are not configured, all of the outlets on the unit will still provide
battery back-up power.
Note: The Main Outlet Group must be turned on for the Controlled Outlet Group to turn on.
Function Factory Default Options Description
Name String
Outlet Group
UPS Name String UPS Outlets
Turn On D e l a y 0 sec Set the value in
Turn Off D e l a y •0 sec (Main
Reboot Duration 8 sec Set the value in
Minimum Return
Time
Load Shed On
Battery
Load Shed Time
when On Battery
Load Shed On
Runtime
Load Shed On
Runtime
Remaining
Load Shed on
Overload
Outlet Groups 1
& 2
Outlet Group)
• 90 sec (Controlled Outlet Groups)
0 sec Set the value in
Disabled • Shutdown with
Disabled Set the value in
Disabled • Shutdown with
Disabled Set the value in
Disabled • Disabled
Edit these names using an external interface, such as the Network Management
Card Web interface.
seconds
Set the value in
seconds
seconds
seconds
Delay
• Shutdown immediately
• Turn off immediately
• Turn off with delay
• Disabled
seconds
delay
• Shutdown immediately
• Turn off immediately
• Turn off with delay
• Disabled
seconds
•Enabled
The amount of time the UPS or the Outlet Group will wait
between receiving the command to turn on and the actual
startup.
The amount of time the Outlet Group will wait between
receiving the command to turn off and the actual shut down.
The amount of time that the Outlet Group must remain off
before it will restart.
The amount of battery runtime that must be available before
the Outlet Group will turn on.
When the unit switches to battery power, the UPS can
disconnect power to the Controlled Outlet Group to save
runtime.
To configure this delay time, use the L
WHEN ON BAT T ERY setting.
The amount of time the UPS will keep the Outlet Group on
when operating on battery.
When the battery runtime falls below the specified value,
the Outlet Group will turn off.
Configure this time using the L
EMAINING setting.
R
When the remaining runtime reaches this level, the Outlet
Group will turn off.
In the event of an overload (greater than 100% output
power), the Outlet Group will immediately turn off to
conserve power for critical loads. The Outlet Group will
only turn on again with a manual command.
OAD SHED TIME
OAD SHED RUNTIME
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount 13
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output.
The unit has not been turned on. Press the ON key once to turn on the UPS.
The UPS is not connected to AC power. Be sure the power cable is securely connected to the unit and to the AC power
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the
The unit shows very low or no input
AC voltage.
The battery connector plug is not
securely connected.
There is an internal UPS error detected. Do not attempt to use the UPS. Turn off the UPS and unplug it from AC. Contact
The unit cannot remotely turn on. When network cable is disconnected with the UPS turned off and AC power
The UPS is operating on battery, while connected to input AC power.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the
There is very high, very low, or
distorted input line voltage.
UPS is emitting intermittent beeps.
The UPS is operating normally. None. The UPS is protecting the connected equipment.
UPS does not provide expected backup time.
The UPS battery is weak due to a recent
power outage or is near the end of its
service life.
The UPS is experiencing an overload
condition.
Display interface LEDs flash sequentially.
The UPS has been shut down remotely
through software or an optional
accessory card.
The Error LED is illuminated. The UPS displays an error message and emits a constant beeping sound.
Internal UPS error detected. Do not attempt to use the UPS. Turn the UPS off and contact the Customer Care
The Battery Error icon is illuminated and the UPS beeps for one minute every five hours.
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a self-test. If
The Battery Error icon is flashing and the UPS beeps once every 2 seconds.
The battery is not properly connected. Be sure that the battery connector is securely connected.
The UPS displays a site wiring error message.
Wiring errors detected include missing
ground, hot-neutral polarity reversal,
and overloaded neutral circuit.
supply.
circuit breaker.
Contact a qualified electrician to correct wiring issue.
Be sure that all battery connections are secure.
APC Customer Care Center for assistance.
connected the UPS will, after a while, automatically enter power saving mode.
Tap the power button to wake up the UPS and enable its remote control feature.
circuit breaker.
Move the UPS to a different outlet on a different circuit. Test the input voltage
with the AC voltage display. If acceptable to the connected equipment, reduce the
UPS sensitivity.
Charge the battery. Batteries require recharging after extended outages and wear
out faster when put into service often or when operated at elevated temperatures.
If the battery is near the end of its service life, consider replacing the entire UPS
even if the Battery Error indicator has not illuminated.
Check the UPS load display. Unplug unnecessary equipment, such as printers.
None. The UPS will restart automatically when AC power is restored.
Center immediately.
the problem persists after recharging, replace the entire UPS unit.
If the UPS indicates a site wiring error, have a qualified electrician inspect the
building wiring. (Applicable to 120 V units only.)
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount14
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of five(5) years from the date of purchase. The SEIT obligation under this warranty is
limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a
defective product or parts thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT’s recommendations or specifications. Further, SEIT shall
not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)
exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF TECHNICAL OR OTHER
ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE
LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES.
SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY
THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE
FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT
OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE
IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR
WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE,
WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF
SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR
OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S LIABILITY
FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the SEIT Web site: www.apc.com
menu. Open the Support tab at the top of the web page to obtain information for customer support in your region.
Products must be returned with transportation charges prepaid and must be accompanied by a brief description of
the problem encountered and proof of date and place of purchase.
. Select your country from the country selection drop down
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount 15
Transport the Unit
1. Shut down and disconnect all equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit and are available through the LCD interface on select
models.
b. Call APC Support and a technician will attempt to solve the problem over the phone. If this is not
possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, it will be repaired or replaced at no cost.
d. Service procedures and returns may vary internationally. Refer to the APC web site for country
specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
4. Before shipping, always disconnect all battery modules in a UPS or external battery pack.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Smart-UPS SCL500RM1UC and SCL500RM1UNC 120 Vac Short-depth Rack-Mount16
APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the
following ways:
• Visit the APC by Schneider Electric web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric web sites for specific countries, each of which
provides customer support information.
– www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric product.
Select models are compliant with California (CEC) Battery Charger regulations. For more
information on your specific model go to www.apc.com.
© 05/2020 APC by Schneider Electric. APC, the APC logo, Smart-UPS, SmartConnect and PowerChute are
owned by Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are
property of their respective owners.
05/2020EN 990-91144A
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