APC ES 350G User Manual

Back-UPS

ES 350G

User Guide

w w w

.apc.com

Connect Battery

For safety, the Back-UPS ES is shipped with one battery wire disconnected. The UPS will not operate until the wire is connected to the touch-safe battery terminal. NOTE: Small sparks may occur during battery connection. This is normal.

Turn the Back-UPS ES over and press in the

1 2 3

release tab. Slide the plastic battery cover off of the Back-UPS.

Connect

Equipment

Connect the battery wire firmly to the battery terminal.

Place the Back-UPS ES to avoid:

- Direct sunlight

- Excessive heat

- Excessive humidity or contact with fluids

Battery Back-up + Surge Protection

These outlets are powered whenever the Back-UPS ES is switched ON. During a power outage or other utility problems (brownouts, over-voltages), these outlets will be powered for a limited time by the Back-UPS ES. Plug your computer, monitor, and other peripheral devices into these outlets.

Plug the Back-UPS ES power cord directly into a wall outlet; not into a surge protector or power strip.

Connect Modem / Phone / DSL / Fax

The Back-UPS protects a single line (2-wire) phone (including Digital Subscriber Line DSL), Home Phoneline Networking Association (HPNA) type equipment, modem, or fax machines from surges when connected through the UPS as shown in the drawing below.

Insert the battery back into the compartment. Slide the plastic battery cover until the release tab locks into place.

Surge Protection

These outlets provide full-time protection from surges even if the Back-UPS ES is switched OFF. Plug your printer, fax machine, scanner, or other peripherals that do not need battery power into these outlets.

Turn on the Unit

Press the ON/OFF switch to turn on the unit.

A single short beep and the green “Power On” indicator confirms the Back-UPS ES is on and ready to provide protection.

The Back-UPS ES should charge for at least 16 hours to ensure sufficient runtime. The unit is being charged whenever it is connected to utility power, whether the unit is turned ON or OFF.

If the red Building Wiring Fault indicator (located on the end near the power cord) is lit, your building wiring presents a shock hazard that should be corrected by a qualified electrician.

Transfer Voltage and Sensitivity Adjustment

(Optional)

In situations where the Back-UPS, or connected equipment, is too sensitive to the input voltage, it may be necessary to adjust the transfer voltage. To adjust the transfer voltage:

1. Plug the Back-UPS into the utility power source. The Backwill be in “Standby mode” (no indicators are lit).

2. Press the ON/OFF push button fully in for 10 seconds. The Online LED will begin glowing in a cyclical order: GREENAMBER-RED, indicating it is going into “Program mode”.

3. The Back-UPS will then indicate the current sensitivity, as shown in the Transfer Voltage and Sensitivity Adjustment table below.

4. To select the LOW sensitivity setting, press the ON/OFF push button until the LED begins flashing GREEN.

5. To select the MEDIUM sensitivity setting, press the ON/ OFF push button until the LED begins flashing RED.

6. To select the HIGH sensitivity setting, press the ON/OFF push button until the LED begins flashing AMBER.

7. To exit Programming mode, once sensitivity is set, wait approximately 5 seconds, and all of the LED indicators will be off (unlit).

Status Indicators

The Back-UPS ES indicates operating status using a combination of visual and audible indicators. Use the following table to identify the status of the Back-UPS ES.

Status Visual Indication Audible Alarm Alarm Terminiation

Power On - UPS is

supplying conditioned utility power to the load.

On Battery - UPS is supplying battery power to the load connected to the Battery outlets.

Low Battery Warning UPS is supplying battery power to the load connected to the battery outlets, and the battery is near exhaustion.

Replace Battery - The battery is disconnected.

The battery is in need of charging, or is at the end of its usual life and must be replaced.

Overload Shutdown During On Battery operation a battery power supplied outlet overload was detected.

Sleep Mode - During On Battery operation the battery power has been completely exhausted and the UPS is waiting for utility power to return to normal.

Building Wiring Fault Your building wiring presents a shock hazard that should be corrected by a licensed electrician.

Indicators

Flashing

Green

Flashing

Red Flashing MEDIUM

Amber

Flashing

Sensitivity Setting

(factory default)

Power On pushbutton

- ON (lit)

Power On pushbutton

- ON (off during beep)

Power On indicator is flashing

Replace Battery indicator is Flashing

Power On and Replace Battery indicators - flashing (alternating)

None Constant tone UPS is turned off with the

None Beeping once every 4

Building Wiring Fault LED (red) - ON

Input Voltage Range

(For Utility Operation)

LOW 88-142 Input voltage is extremely low or

HIGH 96-136 Connected equipment is

None Not applicable.

Beeping 4 times every 30 seconds

Rapid beeping (every 1/2 second)

Constant tone

seconds

None UPS is unplugged, or UPS

92-139 Back-UPS frequently goes on

UPS transfers back to Power On operation, or when UPS is turned off.

UPS transfers back to normal operation, or when UPS is turned off.

UPS is turned off with the power switch.

power switch.

Utility power is restored, or if utility power is not restored within 32 seconds, or the UPS is turned off.

is plugged into a properly wired outlet.

When to Use

high. Not recommended for computer loads.

battery.

sensitive to voltage fluctuations.

Troubleshooting

Problem Probable Cause Solution

Back-UPS ES will not turn on.

The battery is disconnected, and either power is unavailable at the wall outlet, or utility power is having a “brownout” or an “over voltage”

Connect the battery (see Connect Battery) and ensure power is available at the wall outlet. If battery is connected and power is unavailable, the unit can be “cold started” (operated on battery power) by holding the power button down until two beeps are heard.

condition.

No power available at the Surge Protection outlets.

Surge Protection outlets were overloaded. Reduce the amount of equipment plugged into the Surge Protection outlets. Utility power not available at the wall outlet. Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch

controlling the outlet (if any) is in the ON position.

Back-UPS is on, but

Battery is disconnected. Connect the battery (see Connect Battery diagram).

Replace Battery indicator flashes, and unit emits a constant tone.

Connected equipment loses power.

Equipment is connected to the “Surge Protection” outlets.

The Back-UPS ES is overloaded.

PowerChute Personal Edition software has

Ensure the equipment you want to stay powered during a power failure is plugged into the “Battery Backup plus Surge Protection” outlets and NOT the “Surge Protection Only” outlets.

Make sure the equipment plugged into the outlets of the unit are not overloading its capacity. Try removing some of the equipment and see if the problem continues.

The Back-UPS ES is operating normally.

performed a shutdown due to a power failure. The Back-UPS ES has exhausted its available

battery power.

The Back-UPS ES can only operate on battery power for a limited amount of time. The unit will eventually turn off when the available battery power has been used. Allow the unit to recharge for 16 hours before expecting maximum runtime.

Connected equipment does not accept the stepapproximated sine waveform from the Back-UPS

The output waveform is designed for computers and computer-related equipment. It is not designed for use with motor-type equipment.

ES. The Back-UPS ES may require service. Contact APC Technical Support for further troubleshooting.

The Power On indicator is lit and the Back-UPS ES beeps four times every 30

The Back-UPS ES is On Battery. The Back-UPS ES is operating normally, and using battery power. Once On Battery, you may

want to save your current work, power down your equipment, and turn the unit OFF. Once normal power is restored, you may turn the unit back ON, and power your equipment.

seconds.

The Power On indicator flashes and the Back-UPS beeps twice per second at the same time.

Building Wiring Fault indicator is lit.

Battery capacity is low (about 2 minutes of use remaining).

Your building wiring presents a shock hazard. Using the Back-UPS with this condition will void

The Back-UPS ES is about to shut off due to a low battery charge condition! When the unit beeps twice every second, the battery has about 2 minutes of power remaining. Immediately power down your computer ,and turn the unit OFF. When normal power returns, the unit will recharge the battery.

Call a qualified electrician for service.

the warranty.

Inadequate runtime. The battery is not fully charged. Allow the unit to charge by leaving it plugged into the wall at least 16 hours.

Battery is near the end of useful life. As a battery ages, the amount of runtime available will decrease. You can replace the battery

by ordering one at www.apc.com. Batteries also age prematurely if the Back-UPS ES is placed near excessive heat.

No phone/fax/DSL signal from the Back-UPS.

Internet connection lost during power outage.

Data line from the ISP or wall outlet is connected to the wrong jack on the Back-UPS.

Make sure the data line from the wall outlet is connected to the jack labeled “Wall Outlet”.

Modem lost AC power. Plug the modem’s AC power cord into one of the “Battery Back-up Plus Surge Protection

outlets”.

Specifications

Model BE350G

Input Voltage 120 Vrms nominal

Frequency 60 Hz + Brownout Transfer 92 Vrms, typical Over-voltage Transfer 139 Vrms, typical

Output UPS Capacity (3 outlets) 350 VA; 200 W

Total Amperage (6 outlets) 8 Amps (including UPS output) Voltage - On Battery 115 Vrms + Frequency - On Battery 60 Hz + Transfer Time 6 ms typical, 10 ms maximum

Protection and Filter

Battery Type Sealed, maintenance-free lead acid

Physical Net Weight 8.6 lb (3.9 kg)

Safety and Regulatory

All other trademarks are property of their respective owners.

AC Surge Protection Full time, 340 joules Phone/fax/DSL Surge

Protection EMI/RFI Filter Full time AC Input Resettable circuit breaker

Average Life 3 - 5 years depending on the number of discharge cycles

Size 10.6 in (H) x 6.3 in (W) x 3.5 in (D)

Operating Temperature

Storage Temperature

Operating Relative Humidity 0 to 95% non-condensing Operating Elevation 0 to 10,000 ft (0 to 3,000m) Safety Approvals TUV C-US certified; UL 1778 standard per CSA

EMC Compliance Notice: This device complies with part 68 and part 15 of

standard C22.2 No. 107.3, FCC part 68 &

the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

“On the bottom of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.”

8% (step-approximated sine wave)

Single line (2-wire)

and environmental temperature

(26.9 cm x 16 cm x 8.8 cm)

+32

F to 104oF (0oC to 40oC)

F to 113oF (-15oC to 45oC)

FCC part 15 Class B, NOM certified

1 Hz

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). The replacement battery part number for this Back-UPS 350 is RBC 35.

Warranty

The standard warranty is 3 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.

1. Consult the Troubleshooting section to eliminate common problems.

2. Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.

3. Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).

4. Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.

5. Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

6. Write the RMA# on the outside of the package.

7. Return the unit by insured carrier to the address given to you by APC Technical Support.

APC Contact Information

Online Technical Support: http://support.apc.com

http://www.apc.com/support

esupport@apcc.com Web Site: www.apc.com USA/Canada: 1.800.800.4272 Mexico: +52.292.0253 / 52.292.0255 Brazil: +0800.12.72.1 Worldwide: +1.401.789.5735

+ 4 hidden pages