APC ES 500, ES 350 User Manual

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Connect Battery

The Back-UPS ES is shipped with one battery wire disconnected in compliance with Department of Transportation (DOT) regulations. The Back-UPS ES will not operate until the wire is connected to the touch safe battery terminal.

NOTE: Small sparks may occur during battery connection. This is normal.

These outlets are powered whenever the Back-UPS ES is switched ON. During a power outage or other utility problems (brownouts, over-voltages), these outlets will be powered for a limited time by the Back-UPS ES. Plug your computer, monitor, and one other data-sensitive device (external disk or tape drive) into these outlets.

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TURN the Back-UPS ES over and remove the battery compartment cover screw using a flat blade or phillips-head screwdriver.

Slide the battery compartment cover completely off of the Back-UPS ES.

Battery Back-up plus Surge Protection

Battery Backup plus Surge Protection

Surge Protection

Power On

LIFT the battery out of the compartment and connect the

black wire to the battery terminal.

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Back-UPS ES 350/500

User’s Guide

Replace the battery,

battery compartment cover and cover retaining screw.

Back-UPS ES 500

Back-UPS ES 350

Connect Equipment

Place the Back-UPS ES to avoid:

- Direct sunlight

Connect FAX/Modem/Phone

Back-UPS ES protects a single line (2-wire) fax, modem or phone from surges when it is connected through the BackUPS ES as shown.

Wall Outlet

Modem/Phone/Fax

- Excessive heat

- Excessive humidity or contact with fluids

Plug the Back-UPS ES power cord directly into a wall outlet; not a surge protector or power strip.

Connect Computer Cable

The supplied cable and software provide automatic file saving and shutdown of the operating system in the case of a sustained power outage.

Connect the cable to the Data Port of the BackUPS ES. Connect the other end of the cable to the USB port on your computer. The software will automatically find the USB Port of your computer.

Surge Protection

These outlets provide full-time protection from surges even if the Back-UPS ES is switched OFF. Plug your printer, fax machine, scanner, or other peripherals that do not need battery power into these outlets.

Power On and Install Software

Press the ON/OFF switch to power the unit ON.

A single short beep and the green “Power On” indicator confirms that Back-UPS ES is on and ready to provide protection.

The Back-UPS ES should charge for at least 16 hours to ensure sufficient runtime. The unit is being charged whenever it is connected to utility power, whether the unit is turned ON or OFF.

If the red Building Wiring Fault indicator (located on the end near the power cord) is lit, your building wiring presents a shock hazard that should be corrected by a qualified electrician.

Install the PowerChute Personal software

Place the PowerChute Personal Edition CDROM into your computer and follow the installation instructions on the screen.

Edition

Circuit

Computer USB Port

Breaker

AC Line

Cord

Building Wiring Fault Indicator

Power Switch

UPS Power

On Indicator

Power On

Status Indications

The Back-UPS ES indicates operating status using a combination of visual and audible indicators.

Status Visual Indications Audible Indication Alarm Terminates

On Line - UPS is supplying conditioned

utility power to the load

On Battery - UPS is supplying battery power to the load connected to the Battery outlets

Low Battery Warning - UPS is supplying battery power to the load connected to the Battery outlets and the battery is near exhuastion

Replace Battery - Battery needs to be checked and/or replaced, or battery is not connected

Overload Shutdown - During On Battery operation a battery power supplied outlet overload was detected.

Sleep Mode - During On Battery operation the battery power has been completely exhausted and the UPS is waiting for utility power to return to normal.

Building Wiring Fault - Your building wiring presents a shock hazard that should be corrected by a licensed electrician.

See the Troubleshooting section for additional assistance.

Power On LED - ON None n/a

Power On LED - ON (off during beep)

Power On LED Flashing

Power On LED - OFF Constant tone UPS turned off with

Power On LED - OFF Beeping once every

Building Wiring Fault LED (red) - ON

APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp.

Beeping 4 times every 30 seconds

Rapid beeping (one second intervals)

Constant tone UPS turned off with

4 seconds

None UPS is unplugged, or

All other trademarks are property of their respective owners.

When

UPS transfers back to On Line operation, or when UPS is turned off.

the power switch.

UPS transfers back to On Line operation, or when UPS is turned off.

plugged into a properly wired outlet.

Troubleshooting

Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using the table below:

Problem Probable Cause Solution

Back-UPS ES will not turn on.

No power available at the Surge Protection outlets.

Connected equipment loses power.

The Power On indicator is lit and the BackUPS ES is beeping four times every 30 seconds.

The Power On indicator flashes once per second and the Back-UPS ES beeps once per second at the same time.

Building Wiring Fault indicator is lit.

Inadequate runtime.

Battery is disconnected and utility power is not available at the wall outlet.

Surge Protection outlets have been overloaded.

Utility power not available at the wall outlet.

Equipment is connected to the “Surge Protection” outlets.

The Back-UPS ES is overloaded.

PowerChute Personal Edition software has performed a shutdown due to a power failure.

The Back-UPS ES has exhausted its available battery power.

Connected equipment does not accept the stepapproximated sine waveform the Back-UPS ES.

The Back-UPS ES may require service.

The Back-UPS ES is using battery.

Battery capacity is low (about 2 minutes of use remaining).

Your building wiring presents a shock hazard. Using the Back-UPS with this condition will void the warranty.

The battery is not fully charged.

Battery is near the end of useful life.

Connect the battery (see Connect Battery) and ensure power is available at the wall outlet.

Reduce the amount of equipment plugged into Surge Protection outlets.

Ensure that the fuse or circuit breaker for the outlet is not tripped, and that the wall switch controlling the outlet (if any) is in the ON position.

Ensure that the equipment you want to stay powered during a power failure is plugged into the “Battery Backup plus Surge Protection” outlets and NOT the “Surge Protection” outlets.

Make sure that the equipment plugged into the outlets of the unit are not overloading the capacity of the unit. Try removing some of the equipment and see if the problem continues.

The Back-UPS ES is operating normally.

The Back-UPS ES can only operate on battery power for a limited amount of time. The unit will eventually turn off when the available battery power has been used. Allow the unit to recharge for 16 hours before continuing use of the unit.

The output waveform is designed for computers and computer-related equipment. It is not designed for use with motor-type equipment.

Contact APC Technical Support for further troubleshooting.

The Back-UPS ES is operating normally and using battery power. Once On Battery, you should save your current work, power down your equipment, and turn the unit OFF. Once normal power is restored, you may turn the unit back ON and power your equipment.

The Back-UPS ES is about to shut off due to a low battery charge condition! When the unit beeps once every second, the battery has about 2 minutes of power remaining. Immediately power down your computer and turn the unit OFF. When normal power returns, the unit will recharge the battery.

Call a qualified electrician for service.

Allow the unit to charge by leaving it plugged into the wall at least 16 hours.

As a battery ages, the amount of runtime available will decrease. You can replace the battery by ordering one at www.apc.com. Batteries also age prematurely if the Back-UPS ES is placed near excessive heat.

Specifications

Model BE350U BE500U

Input Voltage 120 Vrms Nominal

Output UPS Capacity (3 outlets) 350 VA / 200 W 500 VA / 300 W

Protection and Filter AC Surge Protection Full time, 375 joules

Battery Type Sealed, maintenance-free lead acid

Physical Net Weight 9.20 lb. (4.18 kg.) 13.25 lb. (6.02 kg.)

Safety/Regulatory Safety Approvals UL 1778 listed, cUL certified per

Frequency 47 - 63 Hz

Brownout Transfer 96 Vrms, typical

Over-voltage Transfer 136 Vrms, typical

Surge Capacity (6 outlets) 12 Amps (including UPS output)

Voltage On Battery

Frequency - On Battery 50-60 Hz +

Transfer Time 5 ms typical, 8 ms maximum

Telephone Surge Protection Single line (2-wire)

EMI/RFI Filter Full time

AC Input Resettable circuit breaker

Average Life 2 - 4 years depending on the number of discharge

Size 3.3” (H) x 10.9” (W) x 6.9” (D)

Operating Temperature

Storage Temperature

Operating Relative Humidity 0 to 95% non-condensing

Operating Elevation 0 to 10,000 ft (0 to 3,000m)

EMC Compliance FCC part 68, FCC part 15 Class B

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Notice: This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

115 Vrms +

(step-approximated sine wave)

cycles and environmental temperature

(8.3 x 27.8 x 17.5 cm)

+32

F to 113oF (-15oC to 45oC)

CSA standard C22.2 No. 107.1

1 Hz

F to 104oF (0oC to 40oC)

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). Have your Back-UPS ES model number available when ordering. Your model number can be found on the bottom of the unit.

Warranty

The standard warranty is 2 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.

1. Consult the Troubleshooting section to eliminate common problems.

2. Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.

3. Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).

4. Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.

Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

5. Write the RMA# on the outside of the package.

6. Return the unit by insured carrier to the address given to you by APC Technical Support.

APC Contact Information

Online Technical Support . . . . . http://support.apc.com

Web Site . . . . . . . . . . . . . . . . . . . www.apc.com

USA/Canada . . . . . . . . . . . . . . . 1.800.800.4272

Mexico . . . . . . . . . . . . . . . . . . . . . +52.292.0253 / 52.292.0255

Brazil . . . . . . . . . . . . . . . . . . . . . . . +0800.12.72.1

Worldwide . . . . . . . . . . . . . . . . . +1.401.789.5735

7.08 in.

(180 mm)

Wall Mounting Template