User Manual
APC Charge Mobile Power
Supply for Surface Hub 2
(APC Charge)
CSH2
110-240 Vac
Important Safety Messages
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the APC Charge Mobile Power Supply for Surface Hub 2 (APC Charge).
Read these instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this bulletin or on
the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol either to a “Danger” or “Warning” safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious
injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE
NOTICE is used to address practices not related to physical injury.
Product Handling Guidelines
<18 kg
<40 lb
18-32 kg
40-70 lb
32-55 kg
70-120 lb
>55 kg
>120 lb
1APC Charge Mobile Power Supply for Surface Hub 2 - CSH2
Safety and General Information
Inspect the package contents upon receipt.
Notify the carrier and dealer if there is any damage.
• Adhere to all national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Do not work alone under hazardous conditions.
• Changes and modifications to this APC Charge not expressly approved by Schneider Electric could void
the warranty.
• Failure to charge the APC Charge once in every 20 days could void the warranty.
• Do not remove the covers. There are no serviceable internal parts.
• Do not operate the APC Charge in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• The APC Charge is capable of operating in environments up to 40 ºC.
• Be sure the air vents on the APC Charge are not blocked. Allow adequate space for proper ventilation.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
Deenergizing safety
• Before installing or servicing the equipment check that the input power cord is disconnected from the APC Charge
and the DC Output is turned OFF.
Electrical safety
• Use tools with insulated handles.
• Do not handle any metallic connector before power has been disconnected.
• The protective earth conductor for the APC Charge carries the leakage current from the load devices
(Surface Hub 2). An insulated ground conductor is to be installed as part of the branch circuit that supplies power
to the unit. The conductor must have the same size and insulation material as the grounded and ungrounded
branch circuit supply conductors. The conductor will typically be green, with or without a yellow stripe.
• If the APC Charge input power is supplied by a separately derived system, the ground conductor must be properly
bonded at the supply transformer or motor generator set.
Battery safety
• The APC Charge uses internal Li-Ion batteries.
• APC Charge typically lasts for three years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten APC Charge life.
• CAUTION: Before installing or replacing APC Charge, remove jewelry such as wristwatches and rings.
High short circuit current through conductive materials could cause severe burns.
• CAUTION: Do not dispose of APC Charge in a fire. The APC Charge may explode.
• CAUTION: Do not open or mutilate APC Charge. Released material is harmful to the skin and eyes and may be
toxic.
General information
• The model and serial numbers are on a small label, located on the top cover.
• Recycle the package materials or save them for reuse.
APC Charge Mobile Power Supply for Surface Hub 2 - CSH22
FCC Class A Radio Frequency Warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Product Overview
The APC™ by Schneider Electric APC Charge Mobile Power Supply for Surface Hub 2 (APC Charge) provides
power conversion for connected equipment.
APC Charge is only applicable for Surface Hub 2 system. This APC Charge should not be used for any other
applications.
The APC Charge helps to provide regulated, DC power to Surface Hub 2 system.
When AC Mains is available, APC Charge will not provide any surge protection to the Surface Hub 2.
This user manual is available on the APC by Schneider Electric Web site, www.apc.com.
Package Contents
Inspect the contents upon receipt. Notify the carrier and dealer if the APC Charge is damaged.
DC cable AC pass through cable
USB cable Hex screws x4
Note: Use 4 mm Allen key to assemble the APC Charge.
The key is available in the Roam Mobile Stand package.
Note: Use the AC power cord supplied with Surface Hub 2 to connect APC Charge to AC power.
3APC Charge Mobile Power Supply for Surface Hub 2 - CSH2
Specifications
For additional specifications refer to the APC by Schneider Electric Web site, www.apc.com.
Environmental
Operating Typical +23 °C, 0 to +40 °C (32 to 104 °F)
Temperature
Maximum Elevation Operating 3,000 m (10,000 ft)
Humidity
Protection Class
Physical
Operating Storage -20 to 40 °C (-4 to 104 °F)
Non Operating Storage -20 to 60 °C (-4 to 140 °F)
0 to 85% RH, non-condensing
IP 20 rating
Unit weight without packaging
Unit weight with packaging
Unit dimensions without packaging
Width x Depth x Height
Unit dimensions with packaging
Width x Depth x Height
Electrical
Input Voltage Range (Name Plate)
Nominal Input Voltage
Input Current
Input Frequency
Input Configuration
External input circuit breaker (typical)
Wire size (typical)
Output Voltage
Output Current
Output Power Rating
Output Frequency
Nominal Output Voltage
Output Power Rating
Output Voltage Regulation
(at the end of 1 m cable)
11 kg (24.3 lb)
13.5 kg (30 lb)
430 mm x 280 mm x 90 mm
(16.9 in x 11 in x 3.5 in)
650 mm x 515 mm x 270 mm
(25.6 in x 20.3 in x 10.6 in)
Input
110-240 VAC
120 VAC / 230 VAC
8 A max.
50 Hz - 60 Hz
Single phase, 3 wire (Line, Neutral and Ground)
• 16 A / 2 pole (for Europe)
• 20 A / 2 pole (for US/Canada)
14 AWG
Output AC
110-240 VAC (follows input voltage)
4 A max.
403 W (maximum)
50-60 Hz (follows input frequency)
Output DC
24 V DC
388 W (maximum), 200 W (typical)
± 5%
Batteries
Battery type
Charge voltage for full capacity
Battery Charger
APC Charge Mobile Power Supply for Surface Hub 2 - CSH24
Li-Ion Battery
58.45 V DC
5.5 A
Installation
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NOTICE
RISK OF FALLING EQUIPMENT
• Follow the installation instructions.
• Secure the APC Charge in the tray using all of the screws supplied for this purpose.
Failure to follow these instructions could result in equipment damage.
5APC Charge Mobile Power Supply for Surface Hub 2 - CSH2
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Secure the APC Charge to the Roam Mobile Stand using 4 hex screws
Input/Output connections
USB cable for onscreen battery display
DC cable for on battery operation
AC Pass Through cable for normal operation
AC Power Cord (supplied with Surface Hub 2)
APC Charge Mobile Power Supply for Surface Hub 2 - CSH26
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7APC Charge Mobile Power Supply for Surface Hub 2 - CSH2
Panel Features
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Note: Refer to the table “Key To Identify Front Panel Features” on page 9, that provides a key to the callout
numbers for the panel graphics depicted in this manual.
Status LEDs: 1, 2, 3, 4 and 5
(Starting from left when facing LEDs on the unit)
ON/OFF
button
Side panel features 1
APC Charge Mobile Power Supply for Surface Hub 2 - CSH28
Side panel feature 2
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Key To Identify Front Panel Features
Status LEDs The 5 status LEDs indicate the state of charge in the following manner:
ON/OFF
button See “Power On/Off functionality” on page 10 for details.
AC Output Connector IEC 60320 C13
DC Output Connector This connector provides regulated 24 VDC output.
USB port Type B Use USB type B port for Battery parameters through Human Interface Device (HID).
AC Input Connector Use the AC power cord supplied with Surface Hub 2 to connect APC Charge to AC
• 0-20%
• 21%-40%
• 41%-60%
• 61%-80%
• 81%-100%
The LED1 turns red to indicate low battery of less than 12.5% state of charge.
power.
9APC Charge Mobile Power Supply for Surface Hub 2 - CSH2
Operation
Note:
1. Charge the APC Charge for 2 hours before turning it ON for the first time.
Battery State of Charge information will be updated on the Surface Hub 2 only after the DC Output is
turned ON.
2. After the charging in step 1 is completed, turn ON the DC Output and be sure that all the 5 White LEDs are
illuminating, indicating that the battery output is ON.
3. Switch OFF the AC Input power to the APC Charge and be sure that all the 5 White LEDs are still
illuminating.
Power On/Off functionality
CAUTION
RISK OF ELECTRIC SHOCK
The output terminals of the APC Charge are energized as long as the input circuit breaker is on and the input
voltage is applied to the input terminals.
Failure to follow these instructions could result in minor or moderate injury.
• AC auto-wakeup: When AC input is available in acceptable range, the APC Charge wakes up automatically and
starts charging the battery. If the APC Charge had previously shut down due to low battery condition, then the
output will not be enabled for 5 minutes.
• Wakeup on battery: Press the push
operation. If output is not turned on in 120 seconds, the APC Charge goes to brain dead condition automatically.
In this condition all the LEDs are off.
• Cold start on battery: Press the
output voltage (24 V). LEDs illuminate white indicating the battery state of charge.
• Online operation: Press the
24 V DC output voltage. LEDs illuminate white indicating the battery state of charge.
• Standby operation: Press the
output voltage (24 V). In this condition all the LEDs are off and State of Charge (SOC) is communicated as 0%.
• Alert state: Press the
Modes” on page 11 for details. The APC Charge may again enter into alert mode if the detected fault persists. This
is applicable for both modes of operation.
ON/OFF
ON/OFF
ON/OFF
button for around 2 seconds to wake up the APC Charge in standby
ON/OFF
button for more than 3 seconds and less than 6 seconds to enable the DC
button for more than 3 seconds and less than 6 seconds to enable
ON/OFF
button for more than 6 seconds and less than 20 seconds, to disable DC
button for more than 3 seconds and less than 6 seconds to reset the alert. See “Alert
Power off
Press the ON/OFF button for more than 6 seconds and less than 20 seconds to turn off the APC Charge.
APC Charge Mobile Power Supply for Surface Hub 2 - CSH210
LED Indicators
LED1 LED2 LED3 LED4 LED5 State of
charge
Off NA Off
Red LED Blinks Off <13% Charger On and
White LED On Off 13 – 20%
White LED On Off 21 – 40%
White LED On Off 41 – 60%
White LED On Off 61 – 80%
White LED On 81 – 100%
White LED On 81% –100% Discharging
White LED On Off 61% – 80%
White LED On Off 41% – 60%
White LED On Off 21% – 40%
White LED On Off 13% – 20%
Red LED Blinks Off <13% Charging/
Off 0 – 20% Charger On and
Off 21 – 40%
Off 41 – 60%
Off 61 – 80%
Off 81 – 100%
During APC Charge startup (initial power up) LED self test is performed during which all white LEDs will blink
5 times for 2 seconds and then all red LEDs will blink for 2 seconds. LED2 will blink in red color for a maximum of
5 seconds until communication is established.
APC Charge
Status
Output On
Discharging
Output Off
Alert Modes
LED1 LED2 LED3 LED4 LED5 Alert Status
Off Red LED On Off OTP Over temperature alert
Off Red LED On DCDC DCDC hardware alert
Off Red LED On Off Charger Charger alert
Off Red LED On Off Red LED On PFC PFC alert
Off Red LED On Off Switch On/Off switch alert
Off Red LED On DC overload DC 24 V Output overload
(>115%)
Off Red LED On Off Comm BMS communication alert
Off Red LED On Off Red LED On Hardware relays BMS hardware alert
11APC Charge Mobile Power Supply for Surface Hub 2 - CSH2
Run Time Calibration
Perform Run Time Calibration once every 50 Charge-Discharge cycles or once in every 2 months, whichever is
earlier.
Steps for performing run time calibration:
1. Disconnect the APC Charge from AC mains and discharge the battery until “Low Batt Shutdown”.
2. Keep the APC Charge in idle state (without charging or discharging) for 2.5 hours.
3. Connect APC Charge to the AC mains until the battery is fully charged.
4. Start using the APC Charge once the battery is fully charged.
Troubleshooting
Use the table below to solve minor installation and operation problems.
Refer to the APC by Schneider Electric Web site, www.apc.com for assistance with complex problems.
The APC Charge features firmware that can be upgraded.
Go to the APC by Schneider Electric Web site, www.apc.com/Support, or contact your local Customer Care
Center for more information.
Problem Possible Cause Solution
There is no 24 V DC output
from APC Charge
Surface Hub does not turn
on when AC Mains is
available
Battery is not charging
when AC Mains is available
Any of the Red LEDs are on Refer “Alert Modes” on page 11
USB connection not
detected
Actual runtime of surface
hub is lower than expected
runtime.
SOC indicated on the
surface hub does not
increase even though the
APC charge is connected to
AC Mains
Surface Hub turns off when
AC Mains disconnected.
Surface Hub turns off even
when AC Mains present
APC Charge output not turned
ON.
AC Bypass cable not connected
properly.
AC power cord is not connected
properly to the wall outlet or
APC Charge.
for details.
USB cable not connected
properly.
Make sure the battery is charged
for sufficient time.
APC Charge is out of calibration. Perform run time calibration; refer “Run Time
DC power cable not connected
properly.
Input voltage short disturbances. Restart the Surface Hub.
Press
POWER ON/OFF
Be sure that the AC Bypass power cable is
securely connected at both the APC Charge and
Surface Hub 2.
Be sure that the AC power cord is securely
connected to both the wall outlet and to the APC
Charge.
Press and hold the
3 seconds to reset the alert.
Be sure that the USB cable is securely connected
both at the APC Charge and Surface Hub 2.
Charge the battery for more time.
Calibration” on page 12 for details.
Be sure that the DC power cable is securely
connected at both the APC Charge and Surface
Hub 2.
Note:
Both AC and DC outputs are available
continuously from the APC Charge through the
respective connectors even during this
disturbance.
No action required for APC Charge.
button for 3 seconds.
POWER ON/OFF
button for
Note: If any problem persists even after the respective solution is carried out, then contact
APC by Schneider Electric customer support.
APC Charge Mobile Power Supply for Surface Hub 2 - CSH212
Transport
The APC Charge contains Lithium-Ion batteries.
Lithium-Ion battery packs are regulated as Class 9 Miscellaneous Dangerous Goods (also known as “hazardous
materials” in the United States) pursuant to the International Civil Aviation Organization (ICAO) Technical
Instructions for the Safe Transport of Dangerous Goods by Air, International Air Transport Association (IATA)
Dangerous Goods Regulations, the International Maritime Dangerous Goods (IMDG) Code, European Agreements
concerning the International Carriage of Dangerous Goods by Rail (RID) and Road (ADR), and applicable national
regulations such as the USA’s hazardous materials regulations (see 49 CFR 173.185). These regulations contain
very specific packaging, labeling, marking, and documentation requirements. The regulations also require that
individuals involved in the preparation of dangerous goods for transport be trained and certified on proper package
preparation, labeling, marking and preparing shipping documents. The following provides information to these
trained and certified individuals to support their proper shipping of this battery pack.
• The battery pack meets the requirements of the test in the United Nations (UN) Manual of Tests and Criteria,
Part III, sub-section 38.3. UN38.3 Report on the battery pack is available upon request
• Original packaging is strong rigid outer packaging appropriate to its capacity and intended use. The packaging is
UN specification. As a lithium ion battery pack, the unit is subject to State of Charge Restrictions (SOC) and is
provided by the factory at 30% SOC.
• The battery pack meets the requirements of Packing Instructions 965, section IA of the IATA regulation.
• The battery pack = 585 Wh – 625 Wh (nominal 613.2 Wh) capacity battery pack. The battery pack weighs 12 kg
and contains between 4.0 kg and 4.12 kg (nominal 4.032 kg) of lithium ion cells.
• The battery pack must not be packed in the same outer packaging, or placed in an overpack with, dangerous goods
classified in Class 1 (except 1.4S), Division 2.1 (flammable gases), Class 3 (flammable liquids), Division 4.1
(flammable solids) and Division 5.1 (oxidizers).
Do the following:
1. Shut down and disconnect all connected equipment.
2. Disconnect the APC Charge from mains power.
3. Follow the shipping instructions outlined in both the Transport and Service sections of this manual.
Service
The APC Charge has no field replaceable parts. If the APC Charge requires service, do not return it to the dealer.
Follow these steps:
1. Contact APC by Schneider Electric Customer Support through the APC by Schneider Electric Web site,
www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the top panel of the APC Charge.
b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve the
problem over the phone.
If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the APC Charge is under warranty, it will be repaired or replaced at no cost.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric
Web site for country specific instructions.
2. Pack the APC Charge properly to avoid damage in transit. Never use foam beads for packaging.
Damage sustained in transit is not covered under warranty.
3. Write the RMA# provided by Customer Support on the outside of the package.
4. Return the APC Charge by insured, prepaid carrier to the address provided by Customer Support.
13APC Charge Mobile Power Supply for Surface Hub 2 - CSH2
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of three (3) years. The SEIT obligation under this warranty is limited to repairing or
replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or part
thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user or any third person misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT recommendations of specifications. Further, SEIT shall not
be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God,
5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any
product where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND
NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR
OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE
SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE
LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH
DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST
PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY
THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT OR DEATH OR
PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the APC by Schneider Electric Web site: www.apc.com. Select your country from the country
selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer
support in your region. Products must be returned with transportation charges prepaid and must be accompanied by
a brief description of the problem encountered and proof of date and place of purchase.
APC Charge Mobile Power Supply for Surface Hub 2 - CSH214
APC™ by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC™ by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC web site to access documents in the APC by Schneider Electric Knowledge Base and to
submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC web site for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric
product.
© 2020 APC by Schneider Electric. APC, the APC logo and Smart-UPS are owned by Schneider Electric
Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.
EN 990-6158B
07/2020
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