APC BE350G User manual

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Back-UPS

Surge Protection

Circuit Breaker

Building Wiring Fault

Network Out

Push to Reset

Network In

User Manual Back-UPS® BE350G Series

Safety

This unit is intended for indoor use only. Do not operate this unit in direct sunlight, in

contact with fluids, or where there is excessive dust or humidity.

Connect the Back-UPS power cord directly to a wall outlet. Do not use a surge protector or an extension cord.

Specifications

Vol tage 120 Va c Nominal

Input

Frequency 60 Hz + Brownout Transfers 92 Vac Typical

Over-voltage Transfer 139 Vac Typical UPS Capacity

350 VA, 200 W

(3 outlets)

Output

Total Amperage (6 outlets)

8 A (including UPS output)

Voltage - On Battery 115 Vac ± 8% Frequency - On Battery 60 Hz +

Transfer Time 6 ms Typical, 10 ms maximum

Protection and Filtering

AC Surge Protection Full time, 340 Joules EMI/RFI Filter Full time AC Input Resettable circuit breaker Type Sealed, maintenance-free, lead acid

Replacement battery cartridge RBC35

Battery

Av erage Life 3 - 5 years depending on the number

of discharge cycles and environmental temperature

Net Weight 9 lb (4 kg)

Physical

Dimensions Length x Width x Height

Operating Temperature 32º F to 104º F (0º C to 40º C)

11 in x 6 in x 3 in 29 cm x 16 cm x 9 cm

Storage Temperature 5º F to 113º F (–15º C to 45º C) Operating Relative Humidity 0 to 95% non-condensing humidity Operating Elevation 0 to 10,000 ft (0 to 3000 m) This device complies with part 68 and part 15 of the FCC rules.

EMC Compliance

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

Connect the Battery

The Back-UPS is shipped with one battery cable disconnected. Remove the “Stop! Connect the Battery” label that covers the outlets. Prior to connecting any equipment

to the unit, connect the battery cable to the unused battery terminal. It is normal for small sparks to be seen when the battery cable is connected to the battery terminal.

 Press the battery compartment cover release tab located on the rear side of the unit. Slide the battery cover off.

Connect Equipment

Battery Backup +

Battery Backup + Surge Protection Outlets

Battery backup outlets provide protection to connected equipment when the Back-UPS is turned on and connected to utility power.

Battery backup outlets receive power from the Back-UPS for a limited period of time when a power outage, or brownout condition occurs.

Battery backup outlets provide protection from power surges or spikes. Connect a computer, monitor and other peripheral devices to the outlets.

Surge Protection Outlets

Surge protection outlets provide protection to connected equipment when the Back-UPS is connected to utility power, and is switched on or off.

Surge protection outlets provide protection from power surges or spikes. Connect a printer, scanner or other peripheral devices that do not need to remain on

during power outages, or utility problems to the surge protection outlets.

Connect Network

CAUTION-Refer to bottom of unit for safety markings.

The Back-UPS protects equipment connected to a 10/100 Base-T ethernet, from power surges when connected through the Back-UPS coaxial connectors.

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Turn On the Back-UPS

Press the POWER ON button located on the top of the Back-UPS. The Power On/ Replace Battery LED will illuminate and a single short beep will be audible to

indicate that the Back-UPS is providing protection for connected equipment. The Back-UPS battery charges fully during the first 16 hours while connected to

utility power. The Back-UPS battery will charge while the Back-UPS is switched on or off and is connected to utility power. Do not expect full battery run capability during the initial charge time.

If the red Building Wiring Fau lt LED located on the side of the Back-UPS illuminates, do not operate the Back-UPS. Have a qualified electrician correct the building wiring fault.

 Connect the battery cable secur ely to the battery terminal.

 Reinstall the battery compartment cover. Be su re tha t the release tab locks into place.

Wall Mount Installation

• Horizontal installation, use 2 screws 5.0" (127 mm) apart.

• Vertical installation, use 2 screws 4.3" (110.4 mm) apart.

• Allow 5/16" (8 mm), of the screw to protrude from the wall.

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The Back-UPS detects and reacts to line voltage distortions by transferring to battery backup power to protect connected equipment. In situations where either the BackUPS or the connected equipment is too sensitive for the input voltage level it is necessary to adjust the transfer voltage.

1. Connect the Back-UPS to a wall outlet. The Back-UPS will be in Standby mode,

no indicators will be illuminated.

2. Press and hold the ON/OFF button for 10 seconds. The OnLine LED will

illuminate alternately green-amber-red, to indicate that the Back-UPS is in Program mode.

3. The Power On/Replace Battery LED will flash either green, amber, or red to

indicate the current sensitivity level. Refer to the table for an explanation of the transfer voltage sensitivity levels.

4. To select LOW sensitivity, press and hold the ON/OFF button until the LED flashes green.

5. To se lect MEDIUM sen sitivity, press and hold the ON/OFF button until the LED flashes red.

6. To select HIGH sensitivity, press and hold the ON/OFF button until the LED flashes amber.

7. To exit Program mode wait five seconds and all LED indicators will extinguish.

Program mode is no longer active.

LED

Flashes

Sensitivity

Setting

Input Voltage Range

(Utility Operation) Recommended Use

Green LOW 88 Vac to 142 Vac Use this setting with equipment that

is less sensitive to fluctuations in voltage or waveform distortions.

Red MEDIUM 92 Vac to 139 Vac Factory default setting. Use this

setting under normal conditions.

Amber HIGH 96 Vac to 136 Vac Use this setting when connected

equipment is sensitive to voltage and waveform fluctuations.

Voltage Sensitivity Adjustment (optional)

Status Indicators

Status LED Indicator Audible Indicator On Audible Indicator Terminates

Power On

The Back-UPS is supplying utility power to connected equipment.

On Battery

Back-UPS supplying battery power to battery backup outlets.

Low Battery warning

The Back-UPS is supplying battery power to the battery backup outlets and the battery is near a total discharge state.

Replace Battery

• The battery is disconnected.

• The battery needs to be charged, or replaced.

Overload Shutdown

While on battery power an overload condition has occurred in one or more of the battery backup outlets while the Back-UPS is operating on battery power.

Sleep Mode

While on battery power the battery is completely discharged. The Back-UPS will “awaken” once utility power is restored.

Building Wiring Fault

The building wiring presents a shock hazard that must be corrected by a qualified electrical.

The green LED illuminates. None N/A

The green LED ill uminates.The LED is not illuminated during the beeps.

The green LED illuminates with rapid green flashes.

• Replace Battery LED flashes.

• Replace Battery and Power On

LEDs flash alternately.

None Constant tone Back-UPS is turned off.

None

Building Wiring Fault LED illuminates red

Back-UPS beeps 4 times every 30 seconds.

The Back-UPS emits rapid beeping, every 1/2 second.

Constant tone Constant tone

The Back-UPS beeps once every four seconds.

None The Back-UPS is unplugged from the wall outlet

Beeping stops when utility power is restored or the Back-UPS is turned off.

Back-UPS is turned off.

The beeping stops when:

• Utility power is restored

• If utility power is not restored within 32 seconds

• The Back-UPS is turned off

or is plugged into an improperly wired outlet.

Troubleshooting Replace Battery

Problem and Possible Cause Solution

The Back-UPS will not turn on

The Back-UPS has not been turned on.

The Back-UPS is not connected to utility power, there is no utility power available at the wall outlet, or the utility power is experiencing a brownout or over voltage condition.

The battery is not connected. Connect the battery. Refer to “Connect the

Press the POWER ON button.

Make sure the power cord is securely connected to the wall outlet, and that there is utility power available at the wall outlet.Where applic able, check that the wall outlet is switched on.

Battery” on page 1 of this manual. In the event that the Back-UPS receives no utility power and the battery is connected, a cold-start can be initiated. Press and hold the Power On button until the Back-UPS emits two beeps.

The Back-UPS is on, the Replace Battery LED flashes and the unit emits a constant tone

The battery is disconnected. Refer to the “Connect the Battery” on page 1.

Connected equipment loses power

A Back-UPS overload condition has occurred.

The Back-UPS battery is completely discharged.

PowerChute software has performed a shutdown due to a power failure.

Connected equipment does not accept the step-approximated sine waveform from the Back-UPS.

The Back-UPS may require service. Contact APC Technical Support for more in

Remove all nonessential equipment connected to the outlets. One at a time reconnect equipment to the Back-UPS.

Connect the Back-UPS to utility power and allow the battery to recharge for eight hours.

This is normal Back-UPS operation.

The output waveform is intended for computers and peripheral devices. It is not intended for use with motor driven equipment.

depth troubleshooting.

The Power On LED is illuminated and the Back-UPS beeps 4 times every 30 seconds

The Back-UPS is operating on battery power.

The Back-UPS is operating normally on battery power. At this point the user should save all open files, and shutdown the computer. When utility power is restored the battery will recharge.

The Power On LED flashes once every second while the Back-UPS beeps once every second

The Back-UPS battery has approximately two minutes of remaining runtime.

The Back-UPS battery is near a total discharge state. At this point the user should save all open files, and shutdown the computer. When utility power is restored the battery will recharge.

The Building Wiring Fault LED illuminates

The building wiring presents a shock hazard that must be corrected by a qualified electrical.

Do not operate the Back-UPS. Call a qualified electrician to correct the building wiring fault.

The Back-UPS has an inadequate battery runtime

The battery is not fully charged. The battery is near the end of useful

life and should be replaced.

Leave the Back-UPS connected to utility power for 16 hours while the battery charges to full capacity. As a battery ages, the runtime capability decreases. Contact APC at the Web site

www.apc.com, to order replacement batteries.

The connection from the Back-UPS to the internet is lost during a power outage

The modem has lost power. Connect the modem cable into one of the Battery

Backup + Surge Protection outlets.

Use only approved APC replacement battery cartridges. Deliver used batteries to a battery replacement facility in the packaging provided by

APC with the replacement battery cartridge. To order replacement battery cartridges contact APC through the W eb site

www.apc.com

Warranty

The standard warranty is 3 years in the USA and Canada, 2 years in all other regions from the date of purchase. APC standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC Customer Support. a. Note the model number and serial number and the date of purchase. The

model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.

b. Call APC Customer Support and a technician will attempt to solve the

problem over the phone. If this is not possible, the technician will issue a

Returned Material Authorization Number (RMA#). c. If the unit is under warranty, the repairs are free. d. Service procedures and returns may vary internationally. Refer to the APC

Web site for country specific instructions.

3. Pack the unit properly to avoid damage in transit. Never use foam beads for

packaging. Damage sustained in transit is not covered under warranty . Always

DISCONNECT THE UPS BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IA TA regulations. The battery

may remain in the unit.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

Contact

APC W e b site, www.apc.com

© 2011 APC by Schneider Electric. APC, the APC logo, Back-UPS and PowerChute are owned by Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated companies. All other trademarks are property of their respective owners.

990-3950B 7/2011