APC BC300 User Manual

APC

BC300 Series 40kW

208/450/480V User Guide

Copyright ©2002 APC Denmark ApS

This manual is subject to change without

notice and does not represent a commitment

on the part of the vendor

Thank You

Thank you for choosing the APC BC Series. Please read this User Guide thoroughly prior to
using the system as it provides important information on safe and efficient use.
The use of this product must comply with national, federal, state, municipal and local codes.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS
Safety Symbols used in this manual

WARNING!

CAUTION!

other property.

NOTICE!

WARNING!

This UPS unit contains hazardous AC and DC voltages. Only qualified electricians should
connect the UPS, AC line and external batteries, and must be familiar with batteries and battery
installation.
Before installing, maintaining or servicing the UPS, shut off the UPS and disconnect all sources
of AC and DC power.
As the UPS has no built-in disconnection devices to switch off external AC and DC input power,
ensure that disconnection devices are available as separate parts in connection with the
installation.
The installer must provide each external disconnecting device for this UPS system with labels
with the following text:
“Isolate the Uninterruptible Power Supply (UPS) as instructed in this guide before working on
circuit”
AC and/or DC voltage will always involve a potential risk of AC voltage at UPS output generated
from either batteries or utility. To avoid equipment damage or personal injury, always assume
that there may be voltage at UPS output.
This system is equipped with an auto-start function. If activated, the system may start without
warning. Refer to the “Programming” section for information on de-activation.

Indicates a hazard which, if not avoided, could result in injury or death.

Indicates a hazard which, if not avoided, could result in damage to the product or

Read and pay attention to this important information.

TEST BEFORE YOU TOUCH!

To reduce the risk of fire or electric shocks, install the UPS and external batteries in a
temperature and humidity controlled indoor area, free of conductive contaminants.

UPS batteries are high-current sources. Shorting battery terminals, DC terminals or DC busbars
can cause severe arcing, equipment damage and injury. A short circuit can cause a battery to
explode. Always wear protective clothing and eye protection and use insulated tools when
working on batteries.

CAUTION!

This unit contains components sensitive to electrostatic discharge (ESD). If you do not follow the
ESD procedures, you may cause severe damage to electronic components.

PLEASE RECYCLE

The shipping materials are recyclable. Please save for later use or dispose of them appropriately.

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2 User Guide APC BC300 Series 40kW 208/450/480V UPS

Contents:

1.0 Introduction 4

1.1 Display Unit 4

2.0 UPS Stop/Start 5

2.1 UPS Stop (for stand-by) 5

2.2 UPS Start (from stand-by) 5

3.0 Operation 6

3.1 Operation Modes 7

3.2 Using the Keys 8

3.3 Displaying Measurements 9

4.0 Parameter Settings 11

5.0 Alarms and Events 13

5.1 Silencing the Audible Alarm 13

5.2 Displaying the Alarm Log 13

5.3 Alarm Messages 14

5.4 Displaying the Events Log 23

6.0 Maintenance and Testing 24

6.1 Preventive Maintenance Check 24

6.2 Battery Monitor Test 24

6.3 Battery Capacity Test 25

7.0 Start-up and Shutdown Procedure 27

7.1 Start-up from Maintenance Bypass 27

7.2 Shutdown Procedure 27

8.0 Specifications 29

9.0 Options 31

9.1 Optional Hardware and Software Features 31

9.1.1 Battery Temperature 31

9.1.2 Communication 31

9.1.3 Maintenance 31

9.2 Optional Service Programs 31

9.2.1 Start-Up Service 31

9.2.2 Preventive Maintenance Visit 32

9.2.3 On-Site Service 32

9.2.4 Remote Monitoring Service 32

9.2.5 External Battery Installation Service 32

9.2.6 External Battery Start-up 32

9.2.7 External Battery Preventive Maintenance Visit 32

9.2.8 External Battery On-Site Service 32

10.0 WARRANTY 33

10.1 Life Support Policy 33

10.2 APC BC300 Series UPS Limited Factory Warranty 33

11.0 How to Contact APC 35

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User Guide APC BC300 Series 40kW 208/450/480V UPS 3

Introduction

1.0 Introduction

This UPS system is designed to offer reliable and problem-free power supply for several years.
The system requires only a minimum of maintenance, but we recommend you follow the
maintenance guidelines described in the “Maintenance & Testing” section of this User Guide.

1.1 Display Unit

The display unit (located on the front of the UPS) is the link between the user and the UPS and
consists of a display, an alarm LED indicator and a keyboard. The display reads parameters,
measured values and alarm messages.

Figure 1

NOTICE!

Display accuracy is ±2%, ±1digit.

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4 User Guide APC BC300 Series 40kW 208/450/480V UPS

UPS Stop/Start

2.0 UPS Stop/Start

WARNING!

AC voltage generated either from batteries or utility may be present at UPS output. Always
disconnect AC input supply source, switch off UPS, AND switch off DC.

TEST BEFORE YOU TOUCH!

Some UPS systems have a factory-set auto-start feature, which automatically switches on the
UPS whenever utility supply is switched on (AC line). See the “Parameter Settings” section in
this User Guide for instructions on how to de-activate this function.

Only qualified electricians should start up or shut down APC BC300 Series UPS systems, and
instructions in the Installation Guide should be followed. The UPS must be completely shut
down before service or before the UPS is taken out of operation for more than 24 hours.
Although you cannot completely start or shut down the unit, you can switch the UPS into
stand-by mode and return it to normal operation by following the instructions below. (In stand­by mode, the UPS does not provide output voltage.)

2.1 UPS Stop (for stand-by)

To put the unit into stand-by mode, press the red control button inside the unit’s front door.

2.2 UPS Start (from stand-by)

To take the unit out of stand-by and switch it back to normal operation, press the

green control button inside the unit’s front door.

.

NOTICE!

Make sure the UPS operates in normal operation for at least 12 hours every three months to
recharge the batteries.

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User Guide APC BC300 Series 40kW 208/450/480V UPS 5

Operation

3.0 Operation

The keyboard is used to program and control parameters and to display alarm messages and
measured values.

Figure 2

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6 User Guide APC BC300 Series 40kW 208/450/480V UPS

Operation

3.1 Operation Modes

The display automatically indicates which mode the unit is operating in. See Table 1 below for
sample display messages and an explanation of each.

Table 1: Operating Modes

Sample Display
Mode

Normal Operation
load power ##%

Battery Operation
time ## minutes

Bypass Operation The AC input passes unregulated through the bypass static switch,

Economy Mode The unit has been programmed to operate in economy mode. The AC

Operation Mode Description

The UPS is in the normal operation mode. During normal operation,
utility (AC line) passes through the UPS and to the load. The inverter
regulates the output and charges the batteries. The UPS measures
all three phases, and the display reads out the% load of the highest
loaded phase.

When AC input is out of tolerance (outside programmed limits), the
UPS is running in battery mode. The main static switch is open, and
the inverter is powered from the batteries. The power is then fed to
the loads. If the batteries are depleted, the unit will switch to stand­by mode (see below) and wait for utility to return in tolerance. If auto­start is programmed to “ON,” the unit will automatically start about
30 seconds after utility has returned. If auto-start is programmed to
“OFF,” you must start the unit manually by pressing the green
button inside the front door. (See the “Parameter Settings” section in
this User Guide.)

through the main transformer, and to the loads. The UPS’ inverter is
in stand-by and is synchronized to the utility, ready to transfer the
unit to battery operation if utility voltage is out of tolerance.

power flows in bypass, and the UPS will periodically transfer to
normal operation to charge the batteries (at 7-day intervals by UPS
default). The inverter is in stand-by and is synchronized to utility,
ready to transfer to battery operation if utility voltage is out of
tolerance. The output voltage is not regulated in this mode, but
efficiency increases. Call APC Technical Support or your nearest
APC office for more information on programming your APC BC300
Series UPS for Economy Mode.

** Stand-by ** Both static switches are open. The unit is not supplying output

voltage.

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User Guide APC BC300 Series 40kW 208/450/480V UPS 7

3.2 Using the Keys

Table 2: Using the keys

Key Function Key Function

Operation

Scroll up through lists of e.g.
parameters, alarms, or events.

Scroll down through lists of e.g.
parameters, alarms, or events. Display inverter current.

Enter a value or exit a mode.

Display the alarm log. If the unit
is in the parameter mode, this
key changes the setting of a
parameter from “ON” to “OFF.”

Display user parameters. Display battery current.

Silence audible alarms. Display output current.

Not used. Display utility (AC input)

Display the time and date. If the
unit is in the parameter mode,
use this key to change the setting
of a parameter from “OFF” to
“ON.”

Display output frequency.

Display utility (AC input)
current.

voltage.

Display battery voltage.

Display output voltage.

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8 User Guide APC BC300 Series 40kW 208/450/480V UPS

Operation

3.3 Displaying Measurements

The APC BC300 Series UPS measures several values during operation that you can display by
pressing one or two keys. This section illustrates how to display the measurements, what a
sample display of each measurement looks like, and what the display reads. If two keys are
shown, press those keys simultaneously. The display values shown below are samples

only .

Table 3: Display Measurements (Examples)

Key Sample Display

Utility 1. voltage 210 210 210 Vac Utility (AC line) voltage is

Utility 1. current 21 21 21 Aac Utility (AC line) current is 3 x 21 Aac (

Battery voltage 216 VDC Battery voltage is 216 VDC.

Battery current 2 ADC (-30 ADC) Charging current is (+) 2 ADC.

Inverter current 12 12 12 Aac Inverter current is 3 x 12 Aac.

Output voltage 208 208 208 Vac Output voltage is 3 x 208 V (

Output current 15 15 15 Aac Output current is 3 x 15 Aac (

Description

3 x 210 Vac (

I3

).

L1-2

,

L2-3

,

L3-1

).

Discharging current is (-) 30 ADC.

L1-2

,

I1

,

L2-3

I2

I1

I2,

,

L3-1

,

).

,

I3

).

Output frequency 60 Hz Output frequency is 60 Hz.

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User Guide APC BC300 Series 40kW 208/450/480V UPS 9

When two keys are shown, press those keys simultaneously.

Keys Sample Display Description

Battery temp. 25° C Battery temperature is 77° F (25° C)

Operation

Output peak curr 19 19 19
Aac

Normal operation load
power xx%

01.12.16

10.22.13 UTC

Output peak current is 3 x 19 Aac.

Returns to “Normal operation”
display and indicates the% load of the
most fully loaded phase (leg).

Year, month, day.
Hour, minute, second. UTC =
Universal Time Coordination. (This
may be programmed to your time.)

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10 User Guide APC BC300 Series 40kW 208/450/480V UPS

Parameter Settings

4.0 Parameter Settings

User parameters allow you to define the UPS settings. You can view and program the
parameters listed in Table 2 below. The parameters are easy to access and program: simply
follow the five steps below.

NOTICE!

Make sure that you fully understand a parameter before changing it.
Call APC Technical Support or your nearest APC office for assistance.

1. Press to display the user parameter list.

2. Press or to scroll through the list.

3. To switch a parameter “ON,” press .

4. To switch a parameter “OFF,” press .

5. To exit the parameter list, press .

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User Guide APC BC300 Series 40kW 208/450/480V UPS 11

Parameter Settings

PARAMETER FACTORY

SETTING

Second Language OFF If you select ON, the APC BC300 Series displays all

Adaptive slewrate ON OFF is used when utility frequency is unstable. Call

Battery monitor
reset

Battery monitor
test

Battery capacity
test

—

— This test measures the condition of the batteries.

— Measures back-up time (runtime) available. See the

Table 4: Parameter Settings

DESCRIPTION

messages in its second language (Spanish).

APC Technical Support before changing this

parameter.

Choose ON to reset the battery monitor alarm and
remove battery monitor alarm messages from the
alarm log and to reset all battery information (e.g.
runtime); run a battery monitor test again (see the
“Battery Monitor Test” section of this User Guide) to
set battery information to the correct levels. This
parameter is available only for UPSs with a battery
monitor.

(See the “Battery Monitor Test” section of this User
Guide). This parameter is available only for UPSs
with a battery monitor.

“Battery Capacity Test” section in this User Guide
for more information.

M3 start-up — Not applicable.

Boost charge OFF Set to ON for 8 hours (programmable) of continuous

boost (equalize) charge. For more information on
changing the time to more or less than 8 hours, call
APC Global Service.

Bypass operation OFF Switch to ON for static bypass operation. The UPS

must be programmed for static bypass operation
before an external bypass switch is activated in
order not to disturb the power to the load. While the
UPS is operating in bypass, the batteries are not
charged.

Auto-start OFF Set to ON for auto-start after 30 seconds when

utility (AC line) is applied. CAUTION: When this
parameter is set to ON, the UPS automatically
starts and powers the load whenever utility is
available. When servicing the UPS or load, make
sure this is set to OFF.

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12 User Guide APC BC300 Series 40kW 208/450/480V UPS

Alarms and Events

5.0 Alarms and Events

Alarms are indicated by a red light (above the left-hand corner of the display) and a 30-second
acoustic signal. An alarm is registered in the alarm log as long as it is present.

All alarms are also registered in an event logger and remain there in a stack with room for 250
events. The events are stored in order of occurance, with the latest event appearing first.

5.1 Silencing the Audible Alarm

To silence the audible alarm, press

The audible alarm will automatically silence itself after 30 seconds.

NOTICE!

Silencing the audible alarm does not correct the condition that caused the alarm.

5.2 Displaying the Alarm Log

To find out why the UPS sounds an alarm, display the alarm log by following steps 1-4

below.
The log shows all alarms currently active. Note each alarm!

1. Press to access the alarm log.

2. Press or to move through the alarm log.

3. If you press after displaying the last active alarm, the display will read:
“No further alarm.”

4. To exit the alarm log press .

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User Guide APC BC300 Series 40kW 208/450/480V UPS 13

5.3 Alarm Messages

Table 5: Possible Alarms

Alarms and Events

Alarm
Message

Battery MCB is
off

Battery Monitor
Alarms

Battery Monitor
Warning

Description Action

The battery breaker is open. If
bypass voltage is within tolerance,
the unit transfers to static bypass
operation. If not, the unit transfers
to stand-by and does not supply
output voltage.

The battery monitor test has found
that the battery pack is near low
runtime capacity or that the
battery pack may have a problem.
The unit’s status does not change,
but when the unit operates on
battery, runtime will be seriously
reduced.

The battery monitor test has found
that battery capacity is reduced
(typically below 80%). The unit’s
status does not change, but the unit
will not be able to operate as long
on battery (it will have reduced
runtime).

At the battery breaker, set the
precharge/discharge switch to the
precharge position and hold it in
this position until the LED turns
off. Precharge is very important
to prevent damage to your
equipment. After precharge,
switch the battery breaker on.

Call APC Global Service to
schedule battery maintenance.

See the “Parameter Settings”
section of this User Guide to
display the parameters. Then,
change the “Battery monitor
reset” parameter to “ON.” This
will clear the Battery Monitor
Warning. Next, do a battery
monitor test (see the “Battery
Monitor Test” section). If the
alarm starts again, call APC
Global Service to schedule
battery maintenance.

Ask an electrician to make sure
that the correct input frequency is
being supplied to the UPS. If so,
and if this voltage is within the
range accepted by the UPS, call
APC Global Service.

Ask an electrician to make sure
that the correct input voltage is
being supplied to the UPS. If so,
and if this voltage is within the
range accepted by the UPS, call
APC Global Service.

Ask an electrician to make sure
that the correct input voltage is
being supplied to the UPS. If so,
call APC Global Service.

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Bypass freq. is
out of tolerance

Bypass is
moment. out of
tolerance (This
alarm occurs
when there is a
power outage)

Bypass is out of
tolerance (This
alarm occurs
when there is a
power outage)

The bypass frequency is out of
tolerance (too high, low, or
unstable). The unit may transfer to
battery or stand-by operation; it
cannot operate in static bypass.

The bypass voltage was
momentarily out of tolerance. The
unit may transfer to battery or
stand-by operation; it cannot
operate in static bypass.

The bypass voltage is out of
tolerance (too high or low). The unit
may transfer to battery or stand-by
operation; it cannot operate in
static bypass.

14 User Guide APC BC300 Series 40kW 208/450/480V UPS

Alarms and Events

Table 5: Possible Alarms

Charge reg.
error (reg. =
regulator)

External service
switch activated

Fan fault If the fan monitoring option is

Fatal Error
RAM1 data
error

Fault in int.
power supply

Failure in charge regulation. The
unit transfers to battery until the
“Low DC shutdown” alarm occurs;
then, it transfers to stand-by and
does not supply output voltage.

The external service bypass switch
is in the line position. The unit is in
stand-by and does not supply
output voltage. However, the loads
may be receiving power from the
external manual bypass.

installed, this alarm sounds if one
or more of the fans are slowing
down. The unit’s status does not
change, but the problem may cause
other high-temperature alarms
that could change the unit’s status.

Components on the main controller
board have failed.

There is a fault in the internal
power supply unit (PSU). The UPS
transfers to stand-by and does not
supply output voltage.

Call APC Global Service.

Call APC Global Service.

Call APC Global Service.

Call APC Global Service.

Call APC Global Service.

High Battery
Temperature

High DC
Warning

High DC
Shutdown

The ambient battery temperature
is higher than the set alarm level.
The unit’s status does not change,
but battery life could be affected.
This alarm is often caused by high
room temperature.

The monitored battery voltage is
higher than the unit’s shutdown
setting.

The monitored battery voltage is
higher than the unit’s shutdown
setting. The unit will switch to
battery power to reduce DC bus
voltage.

Make sure the room temperature
does not exceed 80° F (27° C). If
so, cool down the room. If the
temperature was below 80° F (27°
C) at the time of the alarm, find
the exhaust vents for the UPS
fans and check to see if the fans
are operating. Do not try to open
the unit, and do not insert
anything into a fan vent. If the
fans are not operating, call APC
Global Service.

Call APC Global Service.

Call APC Global Service.

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User Guide APC BC300 Series 40kW 208/450/480V UPS 15

Table 5: Possible Alarms

Alarms and Events

High output
voltage (This
alarm is usually
only listed in the
events log)

High temp.
choke

High temp.
transformer

Inverter fuse
blown

The output voltage is higher than
the alarm setting. The unit stays in
the normal operation mode. If the
alarm is not cleared, the unit will
transfer to static bypass operation
if bypass is within tolerance. If
bypass is not within tolerance, the
unit will transfer to stand-by and
will not supply output voltage.

The temperature in the main choke
is too high. If the problem is not
corrected soon, the unit will
transfer to battery operation.

The temperature in the main
transformer is too high. If the
problem is not corrected soon, the
unit will transfer to stand-by and
will not supply output voltage.

One or more of the fuses at the
output of the inverter are blown
(F004, F005, F006). If bypass is
within tolerance, the unit transfers
to static bypass operation. If not,
the unit transfers to stand-by and
does not supply output voltage.

If the alarm is still active, put the
UPS into bypass by displaying
the user parameters and
changing “Bypass Operation” to
“ON.” (See the “Parameter
Settings” section in this User
Guide). Then, call APC Global
Service.

Find the exhaust vents for the
UPS fans and check to see if the
fans are operating. Do not try to
open the unit, and do not insert
anything into a fan vent. If the
fans are not operating, call APC
Global Service.

Find the exhaust vents for the
UPS fans and check to see if the
fans are operating. Do not try to
open the unit, and do not insert
anything into a fan vent. If the
fans are not operating, call APC
Global Service.

Call APC Global Service.

If the UPS is in stand-by, restart
the UPS by pressing the green
button inside the door. If the UPS
will not restart, a user may have
started an emergency power off
(EPO) shutdown. Find out if the
EPO shut down the UPS; if it did,
find out why and make sure the
emergency situation has passed.
Then, reset the EPO and restart
the unit by pressing the green
button inside the door. If the unit
will still not restart, call APC
Global Service.

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Inverter voltage
error

The output voltage is too high or too
low. If the alarm was caused by
high output voltage, the unit
transfers to static bypass operation
if bypass is within tolerance. If
bypass is not within tolerance, the
unit transfers to stand-by and does
not supply output voltage. If the
alarm was caused by low output
voltage, the unit transfers to static
bypass operation if bypass is within
tolerance. If bypass is not within
tolerance, the unit transfers to
battery for five seconds and then
transfers to stand-by and stops
supplying output voltage.

16 User Guide APC BC300 Series 40kW 208/450/480V UPS

Alarms and Events

Table 5: Possible Alarms

Low DC
shutdown (This
alarm is normal
when the UPS
has run on
battery for a
long time)

Low DC
warning (This
alarm is normal
when the UPS
has run on
battery for a
while)

The UPS has been running on
battery power because of a power
outage or problems in the AC input.
Battery voltage has dropped below
the shutdown setting, and the UPS
has shut down. If bypass is within
tolerance, the unit will transfer to
static bypass operation. If not, the
unit will transfer to stand-by and
will not supply output voltage.

The UPS has been running on
battery power for a while because of
a power outage or problems in the
AC input. Battery voltage has
fallen to the warning alarm setting.
If the APC BC300 Series is
operating on battery, the unit’s
status will not change, but battery
voltage will eventually drop to the
shutdown setting. At this point, the
unit will shut down and sound a
“Low DC shutdown” alarm. If the
“Low DC warning” alarm occurs
during a battery capacity test, the
unit transfers back to normal
operation.

If the UPS is programmed for
auto-start, it will automatically
restart when the power outage
ends and AC input is again
available. If the UPS is not
programmed for auto-start, you
can restart the UPS when the
power outage ends by pressing
the green button inside the door.

If possible, restore AC input
power to the UPS. If you cannot
do this, prepare for a possible Low
DC shutdown by shutting down
the loads (protected equipment)
connected to the UPS.

Mains freq. is
out of tolerance

Mains is
moment. out of
tolerance (This
alarm occurs
during a power
outage)

If the unit has not been running on
battery power, call APC Technical
Support.

The utility (AC input) frequency is
out of tolerance. The unit transfers
to battery operation. If utility
returns to a frequency within
tolerance, the unit transfers back to
normal operation. If not, the unit
continues to run on battery until
the “Low DC shutdown” alarm
occurs. Then, if bypass is within
tolerance, the unit transfers to
bypass. If not, the unit transfers to
stand-by and does not supply
output voltage.

The utility (AC line voltage) was
momentarily too high or too low.
The unit transfers to battery; if
utility returns to a frequency
within tolerance, the unit transfers
back to normal operation.

Ask an electrician to make sure
that the correct input frequency is
available to the UPS. The
electrician must correct any
problems in input frequency. If
input frequency is correct, call
APC Global Service.

If possible, restore AC input
power to the UPS. If AC input is
available to the UPS, ask an
electrician to make sure that 1)
the correct input voltage is
available to the UPS. 2) this
voltage is within an acceptable
UPS range

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Table 5: Possible Alarms

Alarms and Events

Mains is out of
tolerance (This
alarm occurs
during a power
outage)

OFF Button
Pushed (If the
alarm was
caused by the
Off button, it is
in the events
log)

The utility (AC input) voltage is too
high or too low, so the unit
transfers to battery operation. If
AC input returns to normal, the
unit transfers back to normal
operation. If not, the unit continues
to run on battery until the “Low DC
shutdown” alarm occurs. Then, if
bypass voltage is within the range
programmed into the UPS, the unit
transfers to bypass. If not, the unit
transfers to stand-by and does not
supply output voltage.

A user pushed the red “Off” button
or activated an emergency power
off shutdown. The unit switches to
stand-by mode and does not supply
output voltage.

If possible, restore AC input
power to the UPS. If AC input is
available to the UPS, ask an
electrician to make sure that 1)
the correct input voltage is
available to the UPS, and 2) this
voltage is within a range the UPS
will accept.

Restart the unit by pressing the
green button inside the door. If
the unit will not restart, the
alarm was caused by an
emergency power off (EPO)
shutdown. Find out why this
shutdown was activated and
make sure the emergency
situation has passed; then,
restart the unit by deactivating
the emergency power off
shutdown.

Output freq. is
out of tolerance

Output is
moment. out of
tolerance

The output frequency is too high,
low, or unstable (out of tolerance).
The unit transfers to battery
operation and runs on battery until
the “Low DC shutdown” alarm
occurs. Then, the unit transfers to
bypass if bypass is within
tolerance. If not, the unit transfers
to stand-by and does not supply
output voltage.

The output voltage was
momentarily too high or too low
(out of tolerance). If bypass is
within tolerance, the unit transfers
to static bypass operation. If not,
the unit transfers to stand-by and
does not supply output voltage.

Ask an electrician to make sure
that the correct input frequency is
being supplied to the UPS. Then,
call APC Global Service.

If other alarms are also active,
troubleshoot these alarms first. If
this is the only alarm, call APC
Global Service.

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18 User Guide APC BC300 Series 40kW 208/450/480V UPS

Alarms and Events

Table 5: Possible Alarms

Output is out of
tolerance

Overload load is
over 100%

The output voltage is too high or too
low (out of tolerance). If the alarm
was caused by high output voltage,
the unit transfers to static bypass
operation if bypass is within
tolerance. If bypass is not within
tolerance, the unit transfers to
stand-by and does not supply
output voltage. If the alarm was
caused by low output voltage, the
unit transfers to static bypass
operation if bypass is within
tolerance. If bypass is not within
tolerance, the unit transfers to
battery for five seconds and then
transfers to stand-by and stops
supplying output voltage.

The unit is loaded with more than
nominal load on one or more
phases. The UPS status does not
change until it can no longer
maintain the correct output
voltage. Then, the unit transfers to
static bypass operation if bypass is
within tolerance. If not, the unit
transfers to battery for five
seconds; then, it transfers to stand­by and stops supplying output
voltage.

If the UPS is in stand-by, restart
the UPS by pressing the green
button inside the door. If the UPS
will not restart, a user may have
started an emergency power off
(EPO) shutdown. Find out if the
EPO shut down the UPS; if it did,
find out why and make sure the
emergency situation has passed.
Then, you can reset the EPO and
restart the unit by pressing the
green button inside the door. If
the unit will still not restart, call
APC Global Service.

Disconnect equipment connected
to the UPS until the load is below
100%. An electrician must
connect these loads to another
power source. If the alarm
persists, call APC Global Service.

Static switch 1
temp. shutdown

The temperature on the heat-sink
for the main static switch is higher
than the shutdown level, and the
main static switch has opened. The
unit switches to battery operation.
When the temperature falls below
the shutdown level, the unit
transfers back to normal operation.
If the temperature does not fall to
this level before the “Low DC
Shutdown” alarm occurs, there will
be no output to the load equipment.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service. If the fans are operating,
make sure the room temperature
is below 80° F (27° C). If not, cool
down the room. if the room was
already below this temperature,
call APC Global Service.

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Table 5: Possible Alarms

Alarms and Events

Static switch 1
temp. warning

Static switch 2
temp. shutdown

The temperature on the heat-sink
for the main static switch is higher
than the warning setting. The
unit’s status does not change.
However, if the temperature
continues to rise, the unit will
sound a “Static switch 1 temp.
shutdown” alarm.

The temperature on the heat-sink
for the bypass static switch is
higher than the shutdown level and
the bypass static switch has
opened. The unit switches to
battery operation until the
temperature falls below the
shutdown level; then, it transfers
back to normal operation. If the
temperature does not fall to this
level before the “Low DC
shutdown” alarm occurs, there will
be no output to the load equipment.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service. If the fans are operating,
make sure the room temperature
is below 80°
down the room. if the room was
already below this temperature,
call APC Global Service.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service.
If the fans are operating, make
sure the room temperature is
below 80° F (27° C). If not, cool
down the room. if the room was
already below this temperature,
call APC Global Service.

F (27°

C). If not, cool

Static switch 2
temp. warning

Synchronization
error (This
alarm occurs
during a power
outage)

The temperature on the heat-sink
for the bypass static switch is
higher than the warning setting.
The unit’s status does not change.
However, if the temperature
continues to rise, the unit will
sound a “Static switch 2 temp.
shutdown” alarm.

The inverter output is not
synchronized to the utility (AC
input). The unit will transfer to
battery operation until the “Low
DC shutdown” alarm sounds. If the
unit can synchronize to utility
again before this event occurs, it
will transfer back to normal
operation.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service.
If the fans are operating, make
sure the room temperature is
below 80° F (27° C). If not, cool
down the room. if the room was
already below this temperature,
call APC Global Service.

If this alarm occurs during the
initial start-up, an electrician
must check the phase rotation.
If this alarm occurs while the unit
is connected to a generator, the
unit may be having problems
synchronizing to the generator.
Call APC Global Service.
If the alarm does not occur during
the initial start-up and the UPS is
not connected to a generator, call
APC Global Service.

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20 User Guide APC BC300 Series 40kW 208/450/480V UPS

Alarms and Events

Table 5: Possible Alarms

TSM 1 temp.
shutdown

TSM 1 temp.
warning

Inverter module 1 has shut down
because the temperature on the
heat-sink is higher than the
shutdown level. If bypass is within
tolerance, the unit transfers to
static bypass operation. If not, the
unit transfers to stand-by mode
and does not supply output voltage.

The temperature on the heat-sink
for inverter module 1 has exceeded
the warning setting. The unit’s
status does not change. However, if
the temperature continues to rise,
the unit will sound a “TSM 1 temp.
shutdown” alarm.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service.
If the fans are operating, make
sure the room temperature is
below 80° F (27° C). If not, cool
down the room. if the room was
already below this temperature,
call APC Global Service.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service.
If the fans are operating, make
sure the room temperature is
below 80° F (27° C). If not, cool
down the room. if the room was
already below this temperature,
call APC Global Service.

TSM 2 temp.
shutdown

TSM 2 temp.
warning

Inverter module 2 has shut down
because the temperature on the
heat-sink is higher than the
shutdown level. If bypass is within
tolerance, the unit transfers to
static bypass operation. If not, the
unit transfers to stand-by and does
not supply output voltage.

The temperature on the heat-sink
for inverter module 2 is higher than
the warning setting. The unit’s
status does not change. However, if
the temperature continues to rise,
the unit will sound a “TSM 2 temp.
shutdown” alarm.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service. If the fans are operating,
make sure the room temperature
is below 80° F (27° C). If not, cool
down the room. if the room was
already below this temperature,
call APC Global Service.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service. If the fans are operating,
make sure the room temperature
is below 80° F (27 °C). If not, cool
down the room. if the room was
already below this temperature,
call APC Global Service.

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Table 5: Possible Alarms

Alarms and Events

TSM 3 temp.
shutdown

TSM 3 temp.
warning

Inverter module 3 has shut down
because the temperature on the
heat-sink is higher than the
shutdown level. If bypass is within
tolerance, the unit transfers to
static bypass operation.
If not, the unit transfers to stand­by and does not supply output
voltage.

The temperature on the heat-sink
for inverter module 3 is higher than
the warning setting. The unit’s
status does not change. However, if
the temperature continues to rise,
the unit will sound a “TSM 3 temp.
shutdown” alarm.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service.
If the fans are operating, make
sure the room temperature is
below 80° F (27° C). If not, cool
down the room. if the room was
already below this temperature,
call APC Global Service.

Find the vents for the UPS fans
and check to see if the fans are
operating. Do not try to open the
unit, and do not insert anything
into a fan vent. If the fans are not
operating, call APC Global
Service.
If the fans are operating, make
sure the room temperature is
below 80° F (27° C). If not, cool
down the room. if the room was
already below this temperature,
call APC Global Service.

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22 User Guide APC BC300 Series 40kW 208/450/480V UPS

Alarms and Events

5.4 Displaying the Events Log

The events log is a list of the last 250 alarms and operational modes. This log includes the time
and date of each event. Most entries in this log will be alarms (see the “Alarms and
Events” section in this User Guide for a description of alarms). Other entries describe
operating modes (see the “Operation Modes” section in this User Guide for details); the table
below lists and describes these Event Log messages.

1. To access the events log, press both and at the same time.

2. Use the and keys to scroll through the log.

3. To display the time and date the alarm or other event occurred, press .

Sample display: 01.12.16 (Year, month, date)

10.22.13 UTC (Hour, minute, second. UTC = Universal Time Coordination.)

4. If you press after displaying the last event in the log, the display will show “No further
event.”

5. To exit the events log, press .

Table 6: Log Messages

Mode Description

Main processor unit (MPU) is reset The UPS was completely switched off.

Stand-by The UPS was in stand-by mode.

Normal operation The UPS was in normal operation.

Bypass operation The UPS was in bypass operation.

Battery operation The UPS was in battery operation.

Economy operation The UPS was programmed to operate in economy

mode.

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Maintenance and Testing

6.0 Maintenance and Testing

APC recommends a periodic preventive maintenance check every six months. APC also
recommends that the cooling fans be replaced every three years.

6.1 Preventive Maintenance Check

At the preventive maintenance check, a qualified service technician should:

• Check all wiring connections.

• Inspect and clean the unit.

• Check the batteries.

• Check the AC and DC meter functions.

• Perform a battery capacity or battery monitor test. (See the sections “Battery
Monitor Test” and “Battery Capacity Test” in this User Guide.)

• Check all modes of operation.

• Perform a power outage test.

Safety precautions must be observed while performing maintenance checks. For more
information on preventive maintenance checks, or to schedule a maintenance check with an
APC-authorized field service representative, call APC Global Service or the nearest APC office.

6.2 Battery Monitor Test

NOTICE!

If you are using UPS contacts for a communication link, take the necessary precautions so this
test will not cause a premature shutdown. See your software documentation for more
information.

The battery monitor is optional for units with external batteries. The steps on the next page
illustrate how to start a battery monitor test. This test measures the condition of the batteries
and compares it to data programmed into the unit. The test discharges the batteries to about
75% of their capacity. During this test, the unit checks the applied load and the ambient
temperature of the batteries. The unit then compares the results of the test with its
programmed data. If the unit determines that the condition of the batteries is acceptable, it
returns to normal operation. If the test determines that the condition of the batteries is
unacceptable, the unit will sound either a “Battery monitor warning” alarm or a “Battery

monitor alarm.” See Possible Alarms table 5 for more information on these alarms. If you would

like the unit to automatically perform a battery monitor test on a regular basis (default = every
90 days), call the nearest APC office for more information.

NOTICE!

The information programmed into the unit is based on the size and type of batteries that were
installed when the unit was sold. If the battery configuration changes, this test will not be
accurate for the new configuration. Call the nearest APC office for more information.

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24 User Guide APC BC300 Series 40kW 208/450/480V UPS

Maintenance and Testing

To perform a battery monitor test:

1. Press to display the user parameters.

2. Press or to scroll through parameters until the display shows “Battery monitor
test.”

3. Press to start the battery monitor test. The display shows “Batt. operation time > xxx
min.”

(“xxx” = the minutes of runtime remaining. This number will fluctuate during the test.)

4. When the test is complete, the display will show “Normal operation load power xx%” if the
batteries are in acceptable condition. If the test has determined that the condition of the
batteries is unacceptable, the unit will display either a “Battery monitor warning” or
“Battery monitor alarm.” See the “Alarm Messages” section for a detailed description of
these alarms.

6.3 Battery Capacity Test

NOTICE!
If you are using UPS contacts for a communication link, take the necessary precautions so this
test will not cause a premature shutdown. See your software documentation for more
information.

The battery capacity test discharges the batteries to the “Low DC warning” level and displays
the estimated runtime. This estimate is only correct for the unit’s condition at the time of the
battery capacity test. If the load changes and you would like to display the estimated runtime,
you must perform this test again. After a battery capacity test, the unit must charge the
batteries for at least eight hours before full battery capacity and full runtime have been
restored.

To perform a battery capacity test, follow these steps:

1. Press to display the user parameters.

2. Press or to scroll through the parameters until the display shows this:

Battery capacity test: xxx

(“xxx” = the backup time from the last test). If the test has never been performed before or if
the test has been aborted, the display will show “???.”

3. Press to abort the test or to continue. The display shows

“Batt. operation time xxx min.”

4. If you wish to abort the test while it is in progress, follow these steps:

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Maintenance and Testing

a. Display the user parameter list by pressing .

b. Use the arrow keys to scroll through the parameters until the display shows “Battery

capacity test: xxx.”

c. Switch the battery capacity test “OFF” by pressing .

5. Wait until the display shows “Normal operation load power xx%” and a short alarm
sounds.

6. Press . The display will show “Battery capacity test: xxx.” (“xxx” = the estimated
backup time in minutes)

7. Press to exit the user parameter list.

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26 User Guide APC BC300 Series 40kW 208/450/480V UPS

Start-up and Shutdown Procedure

7.0 Start-up and Shutdown Procedure

7.1 Start-up from Maintenance Bypass

This section contains instructions on how to start the UPS from maintenance bypass. The steps
in this procedure apply to units with an APC-supplied Maintenance Bypass Panel.

1. Make sure that the following switches are in the following positions:

The UPS AC disconnect switch should be “OFF”.
The UPS bypass switch should be on “LINE”.
The battery breaker should be “OFF”.

2. Switch the UPS AC disconnect switch “ON”. The UPS display should show “System type
xxkVA xxxV”.

3. Within 20 seconds, the UPS display should show **Stand-by** and an audible alarm should
sound.

4. Ensure that the external battery breaker for the battery system is set to “OFF”.

5. Turn the pre-charge/discharge switch to the “pre-charge” position and keep it in this
position until the LED turns off.

6. Switch the battery breaker “ON”.

7. Press the green “on” button located inside the front door of the UPS. The UPS display
should show “Normal operation load power xx%”.

8. Program the unit into static bypass operation:

a. Press to access the user parameters.

b. Press the or key until the display shows “Bypass operation: OFF”.

c. Press to turn static bypass operation on. The display should show “Bypass

operation”.

9. Set the UPS bypass switch to “UPS”.

10. Program the unit to normal operation:

a. Press to access the user parameters.

b. Press the or key until the display shows “Bypass operation: ON”.

c. Press to turn static bypass operation off. The display should show “Normal

operation load power xx%”.

7.2 Shutdown Procedure

WARNING

After shutting down the unit, wait at least five minutes before removing any access panels or
covers. Access panels should be removed by authorized service personnel only.
After the UPS has been shut down, the unit may still contain high voltages.

TEST BEFORE YOU TOUCH!

Before continuing, read the warnings on the inside front cover of this manual.

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Start-up and Shutdown Procedure

This section contains information on how to shut down the UPS from normal operation mode.
This procedure applies to units with an APC-supplied Maintenance Bypass Panel.

1. If you have shut the loads down: Move on to step 2.

If the loads are to remain powered: Program the unit into static bypass operation:

a. Press to access the user parameters.

b. Press the or key until the display shows “Bypass operation: OFF”.

c. Press to turn static bypass operation on. The display should show “Bypass

operation”.

d. Set the UPS bypass switch to “BYPASS”.

2. Press the red “OFF” button located inside the UPS front door.

3. Set the UPS AC disconnect switch to “OFF”.

4. Switch the battery breaker “OFF”

5. Hold the pre-charge/discharge switch in the “discharge” position until the LED turns off.

To restart the unit, see the section “Start-up from Maintenance Bypass” above.

6. (Optional) If the loads are not to be powered, turn off all AC power sources to the UPS and

Maintenance Bypass Panel.

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28 User Guide APC BC300 Series 40kW 208/450/480V UPS

Specifications

8.0 Specifications

For a complete list of specifications, see the APC BC300 Series Installation Guide.

Table 7: General Specifications

Utility tolerance +10%, —15% (programmable)

Bypass tolerance ±10% (programmable)

Input frequency ±6% (programmable) 60 Hz

Output frequency

- utility synchronized:

- free running:

Current distortion 0-5%

Tolerance

- symmetrical load:

- asymmetrical load:

- load step 0-100:

Distortion (linear load) 0-3%

Overload capacity

- normal operation, 1 minute

- normal operation, 10 minutes

- battery operation, 1 minute

- battery operation, 10 minutes

Audible noise (dBa) dBa

Maximum Humidity (non condensing) 95%

60 Hz ±6%

60 Hz ±0.1%

±1%, static.

±3%, static. (100% imbalance, provided
output current rating is not exceeded.)

±5%.

250%

150%

150%

125%

Efficiency 95%

For Users in the United States Only

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the Installation Guide, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be required to correct the
interference at his/her own expense.

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Specifications

For Users in Canada

This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.

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30 User Guide APC BC300 Series 40kW 208/450/480V UPS

Options

9.0 Options

APC offers many options for the APC BC300 Series UPSs. For more information, contact your
local APC office. Note that some options only apply to certain models.

9.1 Optional Hardware and Software Features

9.1.1 Battery Temperature

Compensation:

Enables the UPS to adapt the charging voltage to the battery temperature. This is for units
with external batteries and this option monitors the temperature in one battery cabinet.

9.1.2 Communication

Interface Board:

If you would like to use shutdown software or remote monitoring, your UPS must have this
internal circuit board. The board offers three methods of communicating with the UPS:

1. Normally open or normally closed contacts that indicate UPS ON, bypass operation, battery
operation, and low battery. (You can choose this method for an AS/400 monitoring system.)

2. RS232 Serial Communications port.

3. Zero to 20 mA current loop.

Fan Monitor:

If the unit’s fans are not functioning properly, this option will activate a “Fan fault” alarm.

9.1.3 Maintenance

Bypass Panel:

An external bypass switch lets you conveniently transfer your protected load equipment to
direct AC input power when it is time to service the UPS. The cabinet includes an AC
disconnect.

Parallel Board:

This option allows your qualified installer to connect two or more units in parallel. The parallel
board ensures proper control of parallel units and proper load sharing between the units. Each
unit to be connected in parallel requires one of these boards. Each board includes 23 feet (7
meters) of interconnection cable. An APC Application Engineer should be involved in all
parallel unit installations. Call APC Global Service or the nearest APC office for details.

9.2 Optional Service Programs

Contact APC or visit www.apc.com for further information on a large range of end-to-end
service and support which supplements the APC BC300 Series UPS Limited Factory
Warranty.

9.2.1 Start-Up Service

This service verifies that the APC system has been properly installed and includes
comprehensive tests, correct start-up and basic customer training on usage. Performed during
normal business hours. Does not include electrical installation or wiring work.

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Options

9.2.2 Preventive Maintenance Visit

Provides a single visit to examine the status and health of the APC system, to ensure proper
operation over time. A visual and electronic inspection is performed to ensure that the system
is performing to all defined technical and environmental specifications. The service is
performed during normal business hours.

9.2.3 On-Site Service

Provides 1-year On-Site Repair Service on APC equipment and 7x24 Telephone Technical
Support. Response time differs by contracts. Based on availability the following contracts are
offered: best endeavour, next business day, next day and 4-hours. Parts, internal batteries (if
applicable), labor and travel are included.

9.2.4 Remote Monitoring Service

Provides 7x24 remote monitoring of your APC hardware via APC’s Network Operation Center.
Remote Monitoring Service is included for free during the first six months.

9.2.5 External Battery Installation Service

This service provides APC authorized personnel to install external batteries into racks or
cabinets. APC will energize and check functionality of the battery system in all modes, to
ensure compliance with Manufacturers technical specifications. Does not include wiring or
cabling. Performed during normal business hours

9.2.6 External Battery Start-up

Provides an APC authorized engineer to perform Start-Up of external standard APC battery
solutions for 208V/480V systems or DC systems. The engineer will energize and check the
functionality of the battery system in all modes to ensure compliance with manufacturers
technical specifications. The External Battery Start-Up will be performed in conjunction with
the Start Up of the UPS/power system.

9.2.7 External Battery Preventive Maintenance Visit

This service provides external battery inspection and testing to ensure proper operation over
time. Performed whenever the customer requires to schedule the visit - including weekends &
holidays.

9.2.8 External Battery On-Site Service

Provides a 1-year maintenance contract on external battery solutions, to ensure optimum
battery lifetime and performance. This service includes: 1-Year On-Site repair on APC
approved external batteries, including spare parts, labor and travel expenses. The External
Battery On-Site Service response time is equivalent to the response time of the APC hardware
On-Site Service contract.

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32 User Guide APC BC300 Series 40kW 208/450/480V UPS

WARRANTY

10.0 WARRANTY

10.1 Life Support Policy

As a general policy, American Power Conversion (APC) does not recommend the use of any of its
products in life support applications where failure or malfunction of the APC product can be
reasonably expected to cause failure of the life support device or to significantly affect its safety or
effectiveness. APC does not recommend the use of any of its products in direct patient care. APC
will not knowingly sell its products for use in such applications unless it receives in writing
assurances satisfactory to APC that (a) the risks or injury or damage have been minimized, (b() the
customer assumes all such risks, and (c) the liability of American Power Conversion is adequately
protected under the circumstances.

Examples of devices considered to be life support devices are neonatal oxygen analysers, nerve
stimulators (whether used for anaesthesia, pain relief, or other purposes), autotransfusion devices,
blood pumps, defibrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems,
peritoneal dialysis systems, neonatal ventilator incubators, ventilators for both adults and infants,
anaesthesia ventilators, infusion pumps, and any other device designated as “critical” by the
U.S.F.D.A.

Hospital grade wiring devices and leakage current may be ordered as options on many APC UPS
systems. APC does not claim that units with this modification are certified or listed as Hospital Grade
by APC or any other organization. Therefore these units do not meet the requirements for use in
direct patient care.

10.2 APC BC300 Series UPS Limited Factory Warranty

APC warrants that the unit, when properly installed and commissioned by APC or APC authorized
service personnel, shall be free from defects in materials and workmanship for a period of (1) year
from the date of installation or maximum 18 months after manufacturing. In the event that the unit
fails to meet the foregoing warranty, APC shall for a period of one (1) year repair or replace any
defective parts, without charge for on-site labor and travel if trained & authorized APC personnel
has conducted start-up of the unit.
An APC Start-Up Service must be performed/completed by APC or service personnel authorized by
APC or the on-site factory warranty will be voided and replacement of defective parts only will be
covered. APC shall have no liability and no obligation to repair the installed unit if non-authorized
APC personnel performed the start-up and such start-up caused the unit to be defective.

APC SHALL NOT BE LIABLE UNDER THE WARRANTY IF ITS TESTING AND EXAMINATION
DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS
CAUSED BY PURCHASER’S OR ANY THIRD PERSON’S MISUSE, NEGLIGENCE, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY
OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE,
LIGHTNING OR OTHER HAZARD.
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR
OTHERWISE, OF PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT
OR IN CONNECTION HEREWITHIN. APC DISCLAIMS ALL IMPLIED WARRANTIES OF
MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE. APC’S
EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, APC’S RENDERING OF TECHNICAL OR
OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS. THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES

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WARRANTY

AND REMEDIES. THE WARRANTIES SET FORTH ABOVE, CONSTITUTE APC’S SOLE
LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. APC’S WARRANTIES RUN ONLY TO PURCHASER AND ARE NOT EXTENDED
TO ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE
LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION, OF THE PRODUCTS,
WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT,
NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE
OF THE POSSIBILITY OF SUCH DAMAGES.

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34 User Guide APC BC300 Series 40kW 208/450/480V UPS

How to Contact APC

11.0 How to Contact APC

APC Corporate

132 Fairgrounds Road
West Kingston, RI 02892
USA

Tel.: [phone]
Fax: [phone]

Pre-sales Technical Support

[phone]

Post-sales Technical Support

[phone]

Web: www.apc.com/support

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How to Contact APC

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36 User Guide APC BC300 Series 40kW 208/450/480V UPS