American Power Conversion 475I, 325I User Manual

Installation

Four Beeps Every 30 Seconds

- this

Continuous Beeping

Continuous Tone

Back-UPS

™

CS

325I/475I

User’s Manual

990-2114 8/01

1

Placement / Power

Avoid placing the Back-UPS in:

®

• Direct sunlight

• Excessive heat

• Excessive humidity or in contact with fluids
of any type

Plug the Back-UPS into a wall outlet, as shown.

Your computer’s power cord.

• The Back-UPS charges the internal battery
any time it is connected to a wall outlet.

2

Connect Equipment

to the Back-UPS

The rear panel of the Back-UPS consists of the
following elements:

Battery Back Up Outlets (qty. of 3). These
outlets provide battery back-up, surge protection,
and Electro-magnetic Interference (EMI) filtering.
In case of power outage, battery power is
automatically provided to these outlets. Power
(utility or battery) is not supplied to these outlets
when the Back-UPS is switched Off. Connect a
computer, monitor, and external disk or CD-ROM
drive to these outlets.

Surge Only Outlet. This outlet is always On
(when utility power is available) and is not
controlled by the On/Off switch. This outlet does
not provide power during a power outage. Connect
a printer, fax machine or scanner to this outlet.

3

Switch on the

Back-UPS

Note: Allow the Back-UPS to charge for a full eight
hours prior to use.

Press the push-button on Back-UPS front panel.

ON LINE

ON BATTERY

OVERLOAD

REPLACE BATTERY

Observe that the following events occur after pressing
and releasing the push-button:

• The green On-Line indicator flashes.

• The yellow On Battery indicator lights while the
Self-Test is being performed.

• When Self-Test has successfully completed, only
the green On Line indicator will be lit.

• If the internal battery is not connected, (see Step 1
above) the green On Line indicator and red
Replace Battery indicator will light. The Back­UPS will also emit a chirping sound.

Status Indicators and Alarms

There are four status indicators (lights) on the front
panel of the Back-UPS (On Line, On Battery,
Overload, and Replace Battery).

ON LINE

ON BATTERY

OVERLOAD

REPLACE BATTERY

On Line (green) - is lit whenever utility

power is powering the Battery Backup
outlets.

On Battery (yellow) - is lit whenever

the battery of the Back-UPS is powering
equipment connected to the Battery
Backup Outlets.

alarm is sounded whenever the Back­UPS is running On Battery. Consider
saving work in progress.

sounded whenever a low battery
condition is reached. Battery run-time is
very low. Promptly save any work in
progress and exit all open applications.
Shutdown the operating system,
computer and the Back-UPS.

- this alarm is

Overload (red) - is lit whenever

power demand has exceeded the
capacity of the Back-UPS.

sounded whenever the Battery Backup
outlets are overloaded.

Circuit Breaker - the circuit
breaker button located on the rear
panel of the Back-UPS will stick
out if an overload condition forces
the Back-UPS to disconnect itself
from utility power. If the button
sticks out, disconnect non­essential equipment. Reset the
circuit breaker by pushing the
button inward.

- this alarm is

Replace Battery (red) - is lit when-

ever the battery is near the end of its use­ful life, or if the battery is not connected
(see above). A battery that is near the
end of its useful life has insufficient run­time and should be replaced.

Chirps for 1 Minute Every 5 Hours ­this alarm is sounded whenever the
battery has failed the automatic
diagnostic test.

Replace the Internal Battery

To replace the internal battery, proceed as follows:

Note: Replacing the battery is a safe procedure. However, small sparks may occur

during the process. This is normal.

1

Place the unit on its side. Slide the battery
compartment cover upward and off of the UPS.

2

Pull the battery out, exposing the battery terminals
and wires. Disconnect the wires from the terminals.

3 4

Slide the new battery into the battery compartment.
Connect the battery wires to the terminals as follows: in the UPS. Slide the cover down until it locks.
Black wire to Ground (-) terminal
Red wire to Positive (+) terminal

Align the battery compartment cover with the grooves

Transfer Voltage Adjustment (optional)

In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may
be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel
pushbutton. To adjust the transfer voltage, proceed as follows:

1. Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no
indicators lit).

2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will
flash to acknowledge going into Programming Mode.

3. The Back-UPS will then indicate its current Lower Transfer Voltage, as shown in the following table.

Indicators Lit Lower Transfer Voltage Use When

1

2
3

4. To select 160 volts as the Lower Transfer Voltage, press the pushbutton until 1 indicator is flashing.

5. To select 180 volts as the Lower Transfer Voltage, press the pushbutton until 2 indicators are flashing.

6. To select 196 volts as the Lower Transfer Voltage, press the pushbutton until 3 indicators are flashing.

7. Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will
exit the Programming Mode, and all indicators will extinguish.

160 VAC

180 VAC (factory default)

196 VAC

Back-UPS frequently goes On Battery due to

Connected equipment is sensitive to low voltage.

low input voltage.

Normal power conditions exist.

Order Replacement Battery

The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating
temperature). A replacement battery can be ordered over the phone from APC, or the battery can be ordered
on-line from the APC web site (see below, a valid credit card is required).

When ordering, please specify Battery Cartridge RBC2.

Back-UPS Storage

Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in a
cool, dry location. During storage, recharge the battery in accordance with the following table:

Storage Temperature Recharge Frequency Charging Duration

-5o to 30oC (23o to 86oF)

30o to 45oC (86o to 113oF)

Please contact APC Technical Support to troubleshoot the unit before returning it to APC.

Every 6 months
Every 3 months

8 hours
8 hours

APC and Back-UPS are registered trademarks of American Power Conversion

All other trademarks are property of their respective owners.

Troubleshooting

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line
Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using
this document:

Possible Cause Procedure

Back-UPS will not switch on

Back-UPS not connected to an AC
power source.

Back-UPS circuit breaker “tripped”.

Very low or no utility voltage.

Check that the Back-UPS power plug is
securely connected to the wall outlet.

Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by
pushing the circuit breaker button fully
inward until it catches. If the circuit breaker
resets, switch the Back-UPS on and reconnect
the equipment one-at-a-time. If the circuit
breaker trips again, it is likely that one of the
connected devices is causing the overload.

Check the wall outlet that supplies power to
the Back-UPS using a table lamp. If the lamp
bulb is very dim, have the utility voltage
checked by a qualified electrician.

Specifications

Input Voltage (on line)
Frequency Limits (on line)
On Battery Waveshape
Maximum Load
Typical Recharge Time
Operating Temperature
Storage Temperature
Operating and Storage

Relative Humidity
Size (H x W x D)
Weight
Shipping Weight
EMI Classification
On Battery Run-Time

180 - 264 Vac (default setting)

47 - 63 Hz (autosensing)

Stepped Sine Wave

325 VA - 195 W 475 VA - 285 W

8 Hours

0o to 40oC (32o to 104oF)

-5o to 45oC (23o to 113oF)
0 to 95% non-condensing

16.5 x 9.2 x 28.5 cm (6.5 x 3.6 x 11.2 inches)

325 VA - 5.72 kg (12.6 lb) 475 VA - 5.72 kg (12.6 lb)

325 VA - 6.72 kg (14.8 lb) 475 VA - 6.72 kg (14.8 lb)

EN 55022, IEC 801-2 and 801-4 (level IV), and IEC 801-3 (level III)

325 VA - 14 Minutes typical - desktop computer and 38.1 cm (15 inch) monitor.
475 VA - 18 Minutes typical - desktop computer and 38.1 cm (15 inch) monitor.

Back-UPS does not power computer/monitor/external drive during an outage

Internal battery is not connected.

Computer, monitor or external disk/
CD-ROM drive is plugged into a
Surge Only outlet.

Check the battery connections. (See “Connect the Battery” under
“Installation” on the front page of this document.

Move computer, monitor, or external drive power cord plug to the
Battery Backup outlets.

Back-UPS operates on battery although normal utility voltage exists

Back-UPS circuit breaker “tripped”.

The wall outlet that the Back-UPS is
connected to does not supply utility
power to the unit.

Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by
pushing the circuit breaker button fully
inward until it catches.

Connect the Back-UPS to another wall outlet or have a qualified
electrician check the building wiring.

Back-UPS does not provide expected backup time

Back-UPS is excessively loaded.

Back-UPS battery is weak due to
recent outage and has not had time
to recharge.

Battery requires replacement.

Unplug non-essential Battery Backup connected equipment, such as
printers and plug them into Surge Only outlets.
Note: Devices that have motors or dimmer switches (laser printers,
heaters, fans, lamps, and vacuum cleaners, for example) should not be
connected to the Battery Backup outlets.

Charge the battery. The battery charges whenever the Back-UPS is
connected to a wall outlet. Typically, eight hours of charging time are
needed to fully charge the battery from total discharge. Back-UPS
run-time is reduced until the battery is fully charged.

Replace battery (see Order Replacement Battery). Batteries typically
last 3-6 years, shorter if subjected to frequent power outages or
elevated temperatures.

A red indicator is lit

Battery is not connected properly.

The Overload indicator is lit if
equipment connected to the Battery
Backup outlets is drawing more
power than the Back-UPS can
provide.

Battery requires replacement.

Check the battery connections. Consult "Connect the Battery" under
"Installation" on the front page of this document. It shows how to
access the battery and connect the wires.

Move one or more equipment power plugs to the Surge Only outlets.

The battery should be replaced within two weeks (see "Order
Replacement Battery"). Failure to replace the battery will result in
reduced run-time during a power outage.

Red indicators are flashing

Back-UPS failure. Call APC for service.

Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on

Internal battery not connected. Check the battery connections.

Service

Note: If the UPS requires service, do not return it to the dealer. The following steps
should be taken:

1. Consult the Troubleshooting section to eliminate common problems.

2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and
determine if the problem still exists.

3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer
service.

• Record the model number of the UPS, the serial number, and the date purchased. Be prepared

to troubleshoot the problem over the telephone with a technician. If this is not successful, the
technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping
address.

• If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4. Pack the UPS in its original packaging. If the original packing is not available, ask customer
service about obtaining a new set. Pack the UPS properly to avoid damage in transit.

Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is
not covered under warranty (insuring the package for full value is recommended).

5. Write the RMA# on the outside of the package.

6. Return the UPS by insured, prepaid carrier to the address provided by customer service.

Warranty

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace
the original unit with a factory reconditioned unit. Customers who must have the original unit back due
to assigned asset tags and set depreciation schedules must declare such a need at first contact with an
APC Technical Support representative. APC will ship the replacement unit once the defective unit has
been received by the repair department, or cross ship upon the receipt of a valid credit card number. The
customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the
replacement to the customer.

APC Contact Information

1 2 3
4 5 6
7 8 9

0*#

Worldwide
APC Asia Pacific
APC Europe
APC Latin America
APC North America
Internet
Technical Support

1.401.789.5735
[phone]
[phone]
[phone]

1.800.800.4272
http:\\www.apc.com
http:\\www.apc.com/support

Copyright © 2001 American Power Conversion. All rights reserved.