American Power Conversion 350-500 User Manual
Installation
The Back-UPS is shipped with the internal battery
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.apc.com
Back-UPS
ES
350/500
User’s Manual
990-2101 4/01
™
1
Connect Battery
disconnected. Remove the battery cover and
®
connect the battery, as shown below. Refer to
Replacing the Battery for additional information.
2
4
1
2
Placement
Avoid placing the Back-UPS in direct sunlight,
excessive heat, excessive humidity or in contact
with fluids of any type. For convenience, the
Back-UPS can be mounted on a wall (see Wall
Mount of UPS on the back page).
3
5
3
Connect Equipment
to the Back-UPS
Battery Back Up Outlets (qty. of 3). These
outlets provide battery back-up, surge protection,
and Electro-magnetic Interference (EMI) filtering.
In case of power outage, battery power is
automatically provided to these outlets. Power
(facility or battery) is not supplied to these outlets
when the Back-UPS is switched Off. Connect a
computer, monitor, external disk or CD-ROM
drive to these outlets.
Surge Only Outlets (qty. of 2). These outlets are
always On (when facility power is available) and
are not controlled by the On/Off switch. These
outlets do not provide power during a power
outage. Connect a printer, fax machine or scanner
to these outlets.
Cable Management Feature. For convenience,
the Back-UPS provides a method for integral cable
management (see below).
Battery Back Up
Outlets (3)
Surge Only
Outlets (2)
Cable
Management
Feature
4
Connect the Phone
Line to Surge Protection
The telephone ports provide lightning surge
protection for any device connected to the telephone
line (computer, modem, fax or telephone). The
telephone ports are compatible with Home Phoneline
Networking Alliance (HPNA) and Digital Suscriber
Line (DSL) standards, as well as all modem data
rates. Connect as shown.
The optional USB Data Port connection is described
in step 5.
Back-UPS
(end view)
Computer USB
Port
1 2 3
4 5 6
7 8 9
0*#
Modem/Phone/Fax
Wall Outlet
5
Switch on the
Back-UPS
Note: Allow the Back-UPS to charge for a full eight
hours prior to use.
Caution: The plug on the supply cord is the
disconnect device for the product. The socket-outlet
that you plug into shall be located near the equipment
and shall be easily accessible. The socket outlet must
be a grounding type.
Press the Power On/Off push-button on the BackUPS.
Power On/Off
Push-button
Observe that the following events occur after
pressing and releasing the push-button:
• The green On-Line indicator flashes.
• The yellow On Battery indicator lights while
the Self-Test is being performed.
• When Self-Test has successfully completed,
only the green On Line indicator will be lit.
• If the internal battery is not connected, (see step
1) the green On Line indicator and red Replace
Battery indicator will light. The Back-UPS will
also emit a series of short beeps for one minute.
6
Connect USB Cable and Install Software (optional)
Note: The Back-UPS software CD-ROM provides
data reporting and unattended shutdown of the
computer connected to the device. The User’s
Guide contains additional information about the
Back-UPS software. The User’s Guide is
contained in the main folder contained in the CDROM.
Attention: USB Hubs
The Back-UPS should be plugged into the USB
port of the computer, not into a USB hub.
The computer must be powered On before
connecting the USB cable. Connect the USB cable
end (USB symbol facing down) to the USB data
port located on the side of the Back-UPS. Connect
the other end of the USB cable to the USB port on
the rear panel of the computer.
Windows 98® and Windows Me® Users
The APC Power Management Extensions
software has been designed specifically to work
with Windows 98 build number 4.10.1998,
Windows 98 SE (Second Edition) 4.10.2222A,
and Windows Me (Millennium Edition).
To ascertain the build number, go to the Control
Panel, open the System dialog and view the
System information under the General tab of the
dialog. To install the software, perform the
following steps:
1. Please skip to step 4 if running Windows Me.
For Windows 98, after connecting the USB
cable, the “Add New Hardware Wizard” dialog
box is displayed. Insert a Windows 98
operating system CD into the computer CDROM drive before proceeding.
2. Follow the installation instructions on the
computer screen.
During installation, Windows will need to
search for new drivers. When prompted, make
sure the CD-ROM drive box is checked.
3. After installation of the drivers is complete, a
“Windows 98 CD-ROM” dialog box may
appear. If this happens, just close the box.
4. Insert the APC Installation CD-ROM into the
computer’s drive. The software user
documentation is a file on the main folder of
the CD. The filename is Users Guide.pdf.
5. Follow the installation instructions on the
computer screen.
If the software does not automatically install,
the Windows autorun feature may have been
disabled. In this case: Choose “Start” in the
taskbar and then the “Run” option. Type the
following: <CD-ROM drive letter>:\setup.exe.
Click “OK”.
6. After the installation is complete, the APC plug
icon will appear in the taskbar (near the clock).
To view the Power Management user interface,
double-click on the APC plug taskbar icon or,
alternatively, choose: Start > Settings >
Control Panel > Power Management.
Note: Windows 98 and Windows Me categorize a
UPS as an HID (Human Interface Device). The
Back-UPS is listed in: Control Panel > System >
Device Manager > HID category > HID
Compliant Device.
Windows 2000® Users
The CD-ROM included with this package
contains a “wizard” that optimizes a computer
system’s power settings for operation with the
Back-UPS. It does this by changing various
settings in Power Options Properties in the
Control Panel. APC strongly advises that the
computer system be reconfigured by running this
wizard.
1. Insert the APC Power Management CD-ROM
into the computer’s drive.
2. Choose “Start” and then the “Run” option.
Type: <CD-ROM drive letter>:\setup.exe.
Click “OK” and follow the instructions.
Mac OS 9 (9.0.4 or higher) Users
APC Shutdown Manager software has been designed
specifically to work with Mac OS 9 (9.0.4 or higher,
except OS X). There are builds of the Mac OS prior to
Mac OS 9.0.4 with power drivers that have known
problems. Ensure that the most up to date version of
Mac OS 9 (9.0.4 or higher) is installed on the system.
Insert the APC Installation CD-ROM with the APC
Shutdown Manager software into the CD-ROM drive.
An icon called “APC Shutdown Manager v1.0” will
appear on the computer desktop. Open the folder and
double-click the “ReadMe” file. Ensure that the
computer’s hardware matches the requirements stated
in the ReadMe file. Double-click on “APC Shutdown
Manager v1.0” to begin the installation of the
software. At the first dialog, click on “Continue”.
Read the displayed license agreement and click
“Accept” to agree to the terms. Click on “Install” to
begin. After installation, click on the “Restart” dialog
button to restart the computer.
All Other Users
The software is designed for the Windows and
Macintosh operating systems mentioned in this
section. If one of these operating systems is not
installed on the computer, the Back-UPS will still
provide these primary features:
• Battery backup, surge protection, and telephone
line protection to protect the entire desktop from
lightning and power surges.
• Runtime needed to work through brief power
disturbances. This allows time to manually save
data and shut down safely.
The disabled features include Unattended Automatic
Operating System Shutdown and Application Data
Saving.
Status Indicators and Alarms
ON LINE ON BATTERY OVERLOADREPLACE BATTERY
On Line (green) - is lit whenever facility
power is powering the Battery Backup
outlets.
On Battery (yellow) - is lit whenever the
battery of the Back-UPS is powering
equipment connected to the Battery Back
Up Outlets.
Single Beep - a short power loss has
occurred and the Back-UPS briefly
goes on battery.
Four Beeps Every 30 Seconds - this
alarm is sounded whenever the BackUPS is running On Battery. Consider
saving work in progress.
Continuous Beeping - this alarm is
sounded whenever a low battery
condition is reached. Battery run-time
is very low. Promptly save any work
in progress and exit all open
applications. Shutdown the operating
system, computer and the Back-UPS.
Replace Battery (red) - is lit when-
ever the battery is near the end of its useful life, or if the battery is not connected
(see above). A battery that is near the
end of its useful life has insufficient runtime and should be replaced.
Beeps for 1 Minute Every 5 Hours this alarm is sounded whenever the
battery has failed the automatic
diagnostic test.
Overload (red) - is lit whenever power
demand has exceeded the capacity of the
Back-UPS.
Continuous Tone - this alarm is
sounded whenever the Battery Backup
outlets are overloaded.
Circuit Breaker - the circuit
breaker button located at the side
of the Back-UPS will stick out if
an overload condition forces the
Back-UPS to disconnect itself
from facility power. If the button
sticks out, disconnect non-
Circuit
Breaker
essential equipment. Reset the
circuit breaker by pushing the
button inward.
Replace the Internal Battery
To replace the internal battery, proceed as follows:
Note: Replacing the battery is a safe procedure. However, small sparks may occur
during the process. This is normal.
1 2 3 4
Place the unit on a flat surface. Press the battery
cover latch and remove the battery cover.
2
4
1
5
Connect the new battery to the battery connector.
Place the battery into the housing. in the chassis. Push the battery cover downward
Pull the battery out of the housing, exposing the
battery wire and connector. Pull up on the battery
connector. Recycle the old battery.
3
6
5
6
Slide the tabs on the battery cover into the slots
until the battery cover latchs to the housing.
American Power Conversion. All other trademarks are property
APC and Back-UPS are registered trademarks of
of their respective owners.
Troubleshooting
Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line
Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using
this document:
Possible Cause Procedure
Order Replacement Battery
The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating
temperature). A replacement battery can be ordered over the phone from APC, or the battery can be
ordered on-line from the APC web site (see below, a valid credit card is required).
When ordering, please specify Battery Cartridge: 350 VA order RBC29, 500 VA order RBC30.
Back-UPS will not switch on
Back-UPS not connected to an AC
power source.
Back-UPS circuit breaker “tripped”.
Very low or no facility voltage.
Check that the Back-UPS power plug is
securely connected to the wall outlet.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by pushing the circuit breaker button fully inward
until it catches. If the circuit breaker resets,
switch the Back-UPS on and reconnect the
equipment one-at-a-time. If the circuit
breaker trips again, it is likely that one of the
connected devices is causing the overload.
Check the wall outlet that supplies power to
the Back-UPS using a table lamp. If the lamp
bulb is very dim, have the facility voltage
checked by a qualified electrician.
Circuit
Breaker
Back-UPS does not power computer/monitor/external drive during an outage
Internal battery is not connected.
Computer, monitor or external disk/
CD-ROM drive is plugged into a
Surge Only outlet.
Check the battery connections. (refer to Replace the Internal Battery).
Move computer, monitor, or external drive power cord plug to the
Battery Back Up outlets.
Back-UPS operates on battery although normal facility voltage exists
Back-UPS circuit breaker “tripped”.
The wall outlet that the Back-UPS is
connected to does not supply facility power to the unit.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by pushing the circuit breaker button fully inward
until it catches.
Connect the Back-UPS to another wall outlet or have a qualified
electrician check the building wiring.
Circuit
Breaker
Back-UPS does not provide expected backup time
Back-UPS is excessively loaded.
Back-UPS battery is weak due to
recent outage and has not had time
to recharge.
Battery requires replacement.
Unplug non-essential Battery Backup connected equipment, such as
printers and plug them into Surge Only outlets.
Note: Devices that have motors or dimmer switches (laser printers,
heaters, fans, lamps, and vacuum cleaners, for example) should not be
connected to the Battery Backup outlets.
Charge the battery. The battery charges whenever the Back-UPS is
connected to a wall outlet. Typically, eight hours of charging time are
needed to fully charge the battery from total discharge. Back-UPS
run-time is reduced until the battery is fully charged.
Replace battery (see Order Replacement Battery). Batteries typically
last 3-6 years, shorter if subjected to frequent power outages or elevated temperatures.
Replace Battery indicator is lit
Battery is not connected properly.
Battery requires replacement.
Check the battery connections. Refer to Replace the Internal Battery.
The battery should be replaced within two weeks (see "Order
Replacement Battery"). Failure to replace the battery will result in
reduced run-time during a power outage.
Overload indicator is lit or flashing
Battery Back Up outlets are drawing more power than the Back-UPS
can provide.
Move one or more equipment power plugs to the Surge Only outlets.
Turn the Back-UPS off and then on to reset the Overload indicator
Transfer Voltage Adjustment (optional)
In situations where the Back-UPS appears too sensitive to low facility input voltage, it may be necessary
to adjust the transfer voltage. This is a simple task requiring use of the Power On/Off pushbutton. To
adjust the lower transfer voltage (LTV), proceed as follows:
1. Plug the Back-UPS into the facility power source. The Back-UPS will be in a Standby Mode (no
indicators lit).
2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will
flash to acknowledge going into Programming Mode.
3. The Back-UPS will then indicate its current Lower Transfer Voltage, as shown in the following table.
Indicators Lit Lower Transfer Voltage Use When
1 160 Vac
2 180 Vac
4. To select 160 volts as the LTV, press the pushbutton repeatedly until 1 indicator is flashing.
5. To select 180 volts as the LTV, press the pushbutton until 2 indicators are flashing.
6. To select 196 volts as the LTV, press the pushbutton until 3 indicators are flashing.
7. Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will
exit the Programming Mode, and all indicators will extinguish.
Use of 180 Vac setting does not correct the problem.
Check that connected equipment will operate at 160 Vac.
Back-UPS frequently goes On Battery due to
low input voltage.
Normal power conditions exist.3 196 Vac (factory default)
Back-UPS Storage
Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in
a cool, dry location. During storage, recharge the battery in accordance with the following table:
Storage Temperature Recharge Frequency Charging Duration
-5 to 30oC (23 to 86oF)
30 to 45oC (86 to 113oF)
Every 6 months
Every 3 months
8 hours
8 hours
Service
Note: If the UPS requires service, do not return it to the dealer. The following steps
should be taken:
1. Consult the Troubleshooting section to eliminate common problems.
2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and
determine if the problem still exists.
3. If the problem persists, consult the APC Worldwide Web site (www.apc.com) or call customer
service.
• Record the model number of the UPS, the serial number, and the date purchased. Be prepared
to troubleshoot the problem over the telephone with a technician. If this is not successful, the
technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping
address.
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service
about obtaining a new set. Pack the UPS properly to avoid damage in transit.
Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is
not covered under warranty (insuring the package for full value is recommended).
5. Write the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address provided by customer service.
Replace Battery indicator is flashing
Back-UPS failure. Disconnect the Back-UPS from facility power. Call APC for service.
Specifications
Input Voltage (on line)
Frequency Limits (on line)
On Battery Waveshape
Maximum Load
Typical Recharge Time
Operating Temperature
Storage Temperature
Operating and Storage
Relative Humidity
Size (H x W x D)
Weight
Shipping Weight
EMI Classification
On Battery Run-Time
350 VA - 3.1kg (6.8 lb) 500 VA - 3.4 kg (7.5 lb)
350 VA - 3.8 kg (8.3 lb) 500 VA - 4.1 kg (9.0 lb)
Desktop Computer and 15 inch (38.1 cm) monitor (110 watts)
196 - 264 Vac (default setting)
47 - 63 Hz (autosensing)
Stepped Sine Wave
350 VA - 225 W 500 VA - 325 W
4 Hours
0o to 40oC (32o to 104oF)
-5o to 45oC (23o to 113oF)
0 to 95% non-condensing
8.1 x 11.1 x 45.3 cm (3.2 x 4.4 x 17.8 inches)
EN 55022 Class B
350 VA - 11 minutes, 500 VA - 20 Minutes
Wall Mount of UPS
The UPS can be mounted vertically or horizontally to a wall surface. Use the template below to position
the mounting fasteners (not supplied). Wall mount the UPS as follows:
1. Hold this page against the wall in the desired mounting location.
2. Use thumbtacks or tape to hold this page in place against the wall. Use a sharp nail or pin to puncture
the center of each template circle to mark the wall.
3. Install the mounting fasteners at the marked locations. Leave the head of both fasteners 8 mm (5/16")
out from the face of the wall. The fasteners must be able to support 6.8 kg (15 lb).
4. Mount the UPS by positioning the key-hole slots over the mounting fastener heads. For vertical
mounting, slide the UPS down into place. For horizontal mounting, turn it slightly counterclockwise
until it is securly in place.
6.88 Inches
(x.x cm)
1 Inches
(x.x cm)
Copyright © 2001 American Power Conversion. All rights reserved.
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