American Power Conversion SMARTUPS 700, BK350, 350, 500, 700 User Manual

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Back-UPS® LS

Setup

®

Connect Battery Wire (must be completed FIRST)

The UPS is shipped with one battery wire disconnected, in compliance with Department of Transportation
(DOT) regulations. Connect the battery wire as shown. The UPS will NOT operate unless the steps
below are performed.

Power the UPS

Position the UPS to avoid:

• Direct sunlight

• Excessive heat

• Excessive humidity or contact with liquids.

350/500/700

User’s Manual

990-2052G 8/01

Check Building
Wiring Fault
Indicator

If the Building Wiring Fault indicator on the
power plug stays lit, one of the following
conditions exist:

• Open or high resistance ground

• Hot and neutral polarity reversal

• Overloaded neutral circuit

A lit indicator means that a possible shock
hazard exists. Improper building wiring
should be corrected by a qualified electrician.

Note: Improper building wiring will not prevent
the UPS from operating but will limit its
protection capability. Improper building wiring
could result in equipment damage that is not
covered by APC. Please refer to APC’s
Equipment Protection Policy for details.

a. Set the UPS at the edge
of a table.

d. Slide the battery back in.

Avoid pinching the wires.

b. Slide the battery
compartment cover down.

e. Slide the battery compartment

cover back into place.

Connect Equipment to UPS

DO NOT PLUG SURGE PROTECTORS OR POWER STRIPS INTO BATTERY
BACKUP OUTLETS (EXPLAINED IMMEDIATELY BELOW).

Battery Backup Plus Surge Protection outlets (4)

The four battery backup plus surge protection outlets (along the left in
the graphic) should be used for sensitive equipment such as
computers, monitors, and external drives. Battery power is
automatically provided in case of power outage. When the UPS is
switched Off, neither utility nor battery power is supplied to these
outlets.

Surge Protection outlets (3)

The three surge protection outlets (along the right in the graphic)
should be used for all other peripherals such as a printer, scanner, fax
machine or even an office lamp. These outlets do not provide power
during a power outage. These outlets are always on (when utility

power is available) and are not controlled by the front panel switches.

Transformer Block outlets (2)

One battery backup plus surge protection and one surge protection
outlet accept transformer blocks (bottom outlet on left and right).

c. Grasp the tab attached to the battery

and slide the battery partially out.
Connect the black wire to the battery
by pushing it all the way onto the
terminal. Small sparks at the battery
terminals are normal when
connecting.

Typical Installation

Monitor

Fax

Computer

External

Printer

Scanner

Plug the UPS directly into a wall outlet.

• The Building Wiring Fault indicator in the power
plug may flash momentarily while plugging in.

• The UPS begins charging when connected to
utility power.

• Four hours of charging should be sufficient to
achieve maximum battery capacity.

Connect Phone
Lines to Surge
Protection

The telephone surge protection protects up to two
analog (not digital) phone lines that are serviced
by one phone cable.

One cable connects the wall outlet to the UPS jack
“Wall Outlet”. The other cable connects the UPS
jack “Modem/Fax/Phone” to the equipment
(phone, fax, external modem, computer). If you
need to connect two pieces of equipment, you will
need to use a line splitter.

When plugging the phone lines into the back of
the UPS, the release tab you depress to unplug the
phone line should be facing up.

Switch On and
Test the UPS

Press the On/Test button. The following events then occur:

• The green On Line indicator will flash.

• The red Overload indicator may flash briefly.

• The yellow On Battery indicator will light while a battery test is performed.

• When the self-test has successfully completed, only the green On Line indicator will be lit.
Following the test, if a red indicator is displaying, consult the Troubleshooting section overleaf.
Note: When your UPS goes on battery it produces an audible beep: you can stop the beep without

interfering in normal operation by pressing the On/Test button.

To Perform a Self-Test

You can perform a self-test after the battery is fully charged and while the UPS is On Line by pressing and
holding the On/Test button for more than one second and then releasing it.

Green On Line and Red Overload Indicator

When the green On Line and red Overload indicators are flashing alternately, it means that the UPS has
entered sleep mode and the battery power is switched off. This flashing lasts for 16 seconds after the UPS
has been shut down by the software and is an expected occurrence.

If your computer has been shut down by the software (Power Management Extensions or APC Shutdown
Manager), i.e. the OS shutdown warning message has already displayed, and then AC power is restored
prior to the UPS entering sleep mode, proceed in one of these ways:

Wait at least one minute before manually restarting your computer (to allow the UPS to complete its
shutdown cycle) OR restart your computer by switching the UPS Off then On again and, if necessary,
pressing the power button on your computer.

IMPORTANT: If you manually restart your computer before the UPS has entered sleep mode, your
computer reboot will be interrupted and will shut off as the UPS completes its shutdown cycle.

Connect USB Cable

(optional procedure)

Note that the user’s guide, containing information on using your APC software, is located
in the main folder of your CD-ROM.

Your computer system must be On before starting to connect the USB cable. Connect the
USB cable end, with the USB symbol facing down, to the UPS. Connect the other end of
the USB cable directly to the USB port on your computer.

Attention: USB Extension Cables

USB was designed to operate in the local desktop environment. Though full speed USB
devices can be connected up to 5 meters (16.5 feet) apart, low speed USB devices can only be
connected up to 3 meters (10 feet) apart. The APC Back-UPS LS is a low-speed
peripheral.

The APC Back-UPS LS should be connected directly to the computer with the supplied
USB cable to ensure reliable operation of the software. The standards committee that
created USB does not approve USB extension cables and APC does not recommend them.
Their usage will not harm USB equipment but overall system reliability could be affected.

Install Software (optional procedure, performed after section 7)

For other Microsoft
below, as appropriate:

Windows® 98 and Windows® Me Users

Please insert the APC PowerChute Personal Edition Software CD-ROM included with your
Back-UPS LS into the CD-ROM drive of your computer. The installation program will load
automatically. Please follow the on-screen instructions to install the software.

Windows

The APC PowerChute Personal Edition Software CD-ROM included with your UPS contains a
“wizard” that optimizes your system’s power settings for operation with your Back-UPS LS. It does this
by changing various settings in Power Options Properties in the Control Panel. APC strongly advises
you to reconfigure your system by running this wizard.

1. Insert the APC PowerChute Personal Edition Software CD-ROM into the computer’s CD-ROM

2. Choose “Start” and then the “Run” option. Type: <CD-ROM drive letter>:\setup.exe.

Microsoft

Please visit the APC website at www.apc.com/windowsxp for updates on the availability of
Windows XP software.

®

drive.

Click “OK” and follow the instructions.

®

®

Windows or Macintosh

2000 Users

Windows® XP Users

®

operating systems, please follow the steps

Mac OS 9 (9.0.4/9.1 or higher) Users

APC PowerChute Personal Edition Software has been designed specifically to work with Mac OS 9
(9.0.4/9.1 or higher). There are builds of Mac OS prior to Mac OS 9.0.4/9.1 with power drivers that
have known problems, so please make sure that you have the most up to date version of Mac OS 9
(9.0.4/9.1 or higher).

Insert the APC PowerChute Personal Edition Software CD-ROM into the CD-ROM drive. An icon
called “APC Shutdown Manager v1.0.1” will appear on your desktop. Open the folder and double-click
the “ReadMe” file. Make sure your hardware matches the requirements stated in the ReadMe file.
Double-click on “APC Shutdown Manager v1.0.1” to begin the installation of the software. At the first
dialog, click on “Continue”. Read the displayed license agreement and click “Accept” if you agree to the
terms. Click on “Install” to begin. After installation, click on the “Restart” dialog button to restart your
computer.

All Other Users

The software is designed for the Windows and Macintosh operating systems mentioned in this section. If
you do not have one of these operating systems, your unit will still provide these primary features:

• Battery backup, surge protection, and telephone line protection to protect your entire desktop from
lightning and power surges.

• Runtime needed for you to work through brief power disturbances: this gives you time to manually
save your data and shut down safely.

Installation of the APC PowerChute Personal Edition Software is not mandatory. However, other
features provided by the software include unattended automatic operating system shutdown, as well as
application data saving. To activate these features, install the software as previously discussed.

Status Indicators

There are four indicator lights (numbered for easy
identification below) and a speaker grille on the front
panel to indicate UPS status, as folllows:

① On Line (green): This indicator is lit when conditioned

utility power is powering the Battery Backup outlets.

Single Beep: The alarm sounds when the On/Test button is pressed.
② On Battery (yellow): This indicator is lit when utility power is

outside safe limits and the UPS battery is powering the Battery Backup
outlets. If the outage is extended, APC software can close software
applications, and then shut down the operating system and the UPS.

Four Beeps Every 30 Seconds: This alarm is sounded whenever
the UPS is running On Battery.

Continuous Beeping: This alarm is sounded whenever a low battery
condition is reached. Battery runtime is very low. Promptly save your
data, exit all applications, and then shut down the operating system.

③ Overload (red): This indicator is lit when equipment

connected to Battery Backup outlets is drawing more power than the UPS
can provide. Move one or more pieces of equipment to the Surge
Protection outlets.

Continuous Tone: This alarm is sounded whenever the Battery

Backup outlets are overloaded.

Troubleshooting

Use the table below to solve minor UPS installation or operation problems. Consult APC Online Technical Support or
call APC Technical Support for assistance with problems that cannot be solved using the table below:

Possible Cause Procedure

UPS will not turn on

Battery is not connected properly.

UPS not connected to AC power supply.

UPS circuit breaker “tripped”.

Very low or no utility voltage.

Utility overvoltage.

Check the battery connections. Consult “Connect battery
wire” under “Setup” on the front page which shows how to
access the battery and connect the wire.

Check that the UPS power plug is securely connected to the
wall outlet.

Disconnect non-essential equipment from the UPS. Reset the
circuit breaker (on back of UPS) by pushing the button back
in. If the breaker resets, switch the UPS On
and reconnect equipment one at a time. If
the breaker trips again it is likely that one
of the connected devices is responsible for
the overload.

Check the wall outlet, that supplies power
to the UPS, with a table lamp. If the lamp
is very dim, have the utility voltage checked
by a qualified electrician.

Connect the UPS to another wall outlet or have a qualified
electrician check the building wiring.

Circuit Breaker: The circuit breaker button will stick out if

an overload condition forces the UPS to disconnect itself
from utility power. If this happens, disconnect non-essential equipment
and reset the circuit breaker by pushing the button in.

④ Replace Battery (red): This indicator is lit whenever the

automatic diagnostic test has determined the battery is near the end of its
useful life. The battery should be replaced within two weeks (see Order
Replacement Battery). Failure to replace the battery may result in
insufficient runtime during a power outage.

Chirps for 1 Minute Every 5 Hours: This alarm is sounded

whenever the battery has failed the automatic diagnostic test.

UPS Storage

If the UPS needs to be stored for extended periods of time, the battery needs to be charged periodically to
maximize battery capacity. Before storing, charge the UPS for at least 10 hours. Store the UPS covered and
upright in a cool, dry location.

The recommended period of time the unit can be stored without periodic charging is dependent on the
storage temperature:

Extended Storage

Storage Temperature Recharge Frequency Charging Duration

5 to 86oF (-15 to 30oC) Every 6 Months 10 Hours
86 to 113oF (30 to 45oC) Every 3 Months 10 Hours

Ventilation Clearance

The recommended clearance for proper ventilation is one inch on each side and one inch at the back.

Order Replacement Battery

The typical battery lifetime is 3–6 years (depending on number of discharge cycles and operating
temperature). A replacement battery can be ordered from local retailers, APC, or the APC web site. The
APC part number for the Back-UPS LS (350 or 500) Replacement Battery Cartridge is RBC2. The APC
part number for the Back-UPS LS 700 Replacement Battery Cartridge is RBC17.

UPS operates on battery although normal utility voltage exists

UPS’s circuit breaker “tripped”.

The specific wall outlet the UPS is
connected to does not supply utility
voltage.

Disconnect non-essential equipment from
the UPS. Reset the circuit breaker (on back
of UPS) by pushing the button back in.

Connect the UPS to another wall outlet or have a
qualified electrician check the building wiring.

UPS does not provide expected backup time

The UPS is excessively loaded.

The UPS’s battery is weak due to
recent outage and has not had time to
recharge.

Battery requires replacement.

Unplug non-essential Battery Back-Up connected equipment,
such as printers. They can be plugged into Surge Protection
outlets.

Note: Devices that have motors or dimmer switches (laser
printers, heaters, fans, lamps, and vacuum cleaners for example)
should not be connected to the Battery Backup Plus Surge
Protection outlets.

Charge the battery. The battery charges whenever it is
connected to utility power. Typically, six to eight hours are
needed to fully charge the battery from total discharge. UPS
runtime is reduced until the battery is fully charged. You can
perform a self test after the battery is fully recharged by
pressing and holding the On/Test button for more than 1 second,
then releasing it.

If the Replace Battery LED is lit, the battery should be promptly
replaced. If the UPS is operated with a weakened battery,
runtime will be significantly reduced. Battery capacity
decreases with frequent power outages or when the UPS is
operated at elevated temperatures. Batteries typically last 3-6
years.

An indicator is lit or flashing

The Overload indicator is lit if equipment
connected to Battery Backup outlets is
drawing more power than the UPS can
provide.

The Replace battery indicator is lit if the
battery is near the end of its useful life.

The Overload indicator may flash briefly
when the UPS is switched on.

The On Line and Overload indicators are
flashing alternately.

Move one or more pieces of equipment to the Surge Protection
outlets.

The battery should be replaced within two weeks (see Order
Replacement Battery). Failure to replace the battery may result
in insufficient runtime during a power outage.

This is a normal occurrence.

The UPS has entered sleep mode and battery power is
switched off. This lasts for 16 seconds during a power outage
and is normal when software shuts down a UPS.

All indicator lights are flashing

UPS failure

Call APC for service.

UPS does not power the Computer/Monitor during an outage

Battery is not connected.

Computer and/or monitor is plugged
into a Surge Protection outlet.

Check the battery connections. (See “Connect battery wire”
under “Setup” on the front page.)

Move computer and/or monitor to the Battery Backup plus
Surge Protection outlets.

Specifications

Acceptable Input Voltage 0 - 160 Vac, Single Phase
Input Voltage (on line) 90 - 133 Vac
Output Voltage 103 -133 Vac
Frequency Limits (on line) 47 - 63 Hz (autosensing)
Maximum Load (350, 500, 700) 350 VA - 220 W; 500 VA - 315 W; 700 VA - 410W.
Typical Recharge Time 6 to 8 hours from total discharge
Operating Temperature 32 to 104(F (0 to 40(C)
Storage Temperature 5 to 113(F (-15 to 45(C)
Operating and Storage Relative Humidity 0 to 95%, non-condensing
Size (H x W x D) 9.4 x 5.0 x 7.9 in (23.9 x 12.7 x 20.0 cm)
Weight (350, 500, 700) 350 VA -14.8 lb (6.7 kg); 500 VA - 15.8 lb (7.2 kg);

Shipping Weight (350, 500, 700) 350 VA - 16.8 lb (7.6 kg); 500 VA - 17.8 lb (8.1 kg);

EMI Classification FCC/DOC Class B certified

Note: Detailed UPS product specifications are available online at the APC web site or through the APC faxback
system (800-347-3299).

700 VA - 17.0 lb (7.7 kg).

700 VA - 19.0 lb (8.6 kg).

Battery Replacement

Battery replacement is a safe procedure. You may leave the UPS On and equipment connected during this
procedure. Do not replace the battery when the UPS is On Battery.

Please consult Setup, section 1, “Connect Battery Wire”, overleaf during this procedure.

1. Set the UPS at the edge of a table (diagram a).

2. Slide the battery compartment cover down (diagram b).

3. Grasp the tab attached to the battery and slide the battery partially out. Then grab the battery
firmly and pull it out. The battery wires will disconnect as the battery is pulled out (diagram c).

4. Carefully insert the new battery halfway into the UPS, avoid pinching the wires (diagram d).

5. Connect the wires to the new battery:
Red wire - to red terminal
Black wire - to black terminal

Small sparks at the battery terminals are normal during connection.

6. Carefully insert the battery fully into the UPS (diagram d).

7. Slide the battery compartment cover back into place (diagram e).

The old battery must be recycled. Deliver the battery to an appropriate recycling facility or return it to
APC in the packing carton that came with your new battery. Additional recycling information is
provided with your new battery.

Service

If the unit arrived damaged, please notify the carrier. If the UPS requires service, do not return it to the
dealer: instead try the steps below in order.

1. Consult the Troubleshooting section in the left column to find and eliminate common problems.

2. Verify that the circuit breaker is not tripped. A tripped circuit breaker is the most common
UPS problem.

3. If the problem persists, consult APC Online Technical Support or call APC Technical Support.

• When calling APC Technical Support, have the model number of the UPS, the serial number

and the date purchased ready. Be prepared to troubleshoot the problem over the telephone
with an APC Technical Support representative. If this is not successful, APC will issue a
Return Merchandise Authorization number (RMA#) and a shipping address.

• A UPS under warranty will be repaired at no cost.

The standard warranty is 2 years from date of purchase. APC’s standard procedure is to replace the
original unit with a factory reconditioned unit. APC will ship out the replacement unit once the
defective unit has been received by the repair department or cross ship upon the receipt of a valid
credit card number. The customer pays for the shipping to APC and APC pays ground freight
transportation costs back to the customer.

• Customers who must have the original unit back due to assigned asset tags and set depreciation

schedules must declare such a need at first contact with an APC Technical Support representative.

• If the warranty has expired, there is a repair charge.

4. To return the unit:

• Disconnect the black wire from the UPS battery. Department of Transportation (DOT) regulations

require that the black battery wire be disconnected before shipping the UPS back to APC. Refer to
“Connect battery wire” instructions and graphics on the front page for how to disconnect the black
wire from the battery.

• Pack the UPS in its original packaging. If the original packing is not available, contact APC

Technical Support to obtain a new set. Pack the UPS properly to avoid damage in transit. Never
use Styrofoam™ beads for packaging. Damage sustained in transit is not covered under warranty
(insuring the package for full value is recommended).

• Write the RMA# on the outside of the package.

• Return the UPS by insured, prepaid carrier to the address given to you by Technical Support.

APC Contact Information

USA/Canada ……………. 1.800.800.4272
Mexico…………………… 292.0253 / 292.0255
Brazil ……………………. 0800.12.72.1
Worldwide ……………… 1.401.789.5735
Web site…………………… http://www.apc.com
Online Technical Support… http://support.apc.com