A.O. Smith X8 User Manual

Dear Customer,

Congratulations and welcome to A. O. Smith family.

We thank you for the trust you have shown in choosing the A. O. Smith Water Purifier.

A. O. Smith Water Purifier is one of the most advanced RO Water Purifier available in the

market today. It is specially designed keeping in mind today’s water quality and your

needs.

Millions of customers all over the world trust A. O. Smith Products for their quality

and workmanship.

Our customer-centric approach manifests itself in many other ways too. If you need any

information or assistance with your Water Purifier, just call us from any phone,

anywhere in the country to our Customer Care No. 1800-103-2468/1860-500-2468.

Please go through this simple and easy to read instruction and installation manual to

get the best out of your A. O. Smith RO Water Purifier.

We once again thank you for choosing A. O. Smith.

Yours Sincerely,

Team A. O. Smith

Contents

USER GUIDE

Key Features of your A. O. Smith Water Purifier .................................................. 01

Pre-instruction literature .......................................................................................... 02

General instructions ................................................................................................. 03

Introduction ............................................................................................................. 04

Product overview ..................................................................................................... 06

Function of indicators .............................................................................................. 07

Water flow ............................................................................................................... 09

Electrical diagram..................................................................................................... 09

Safety precautions.................................................................................................... 10

How to use............................................................................................................... 12

Draining drip tray..................................................................................................... 14

How to maintain your product................................................................................. 15

Troubleshooting....................................................................................................... 16

Technical specifications ............................................................................................ 18

FAQs......................................................................................................................... 20

Warranty terms and conditions................................................................................ 22

Warranty card .......................................................................................................... 26

Service and maintenance ......................................................................................... 27

Disclaimer ................................................................................................................ 28

What’s in the box?

User Guide Mounting Accessories Tube & ConnectorsWater Purifier

Key Features of your A. O. Smith RO Water Purifier

PURITY THROUGH 8 STAGE PURIFICATION

8S TECHNOLOGY: Pre-filter + Sediment filter + Carbon block + ART™ (Advance

Recovery Technology™) + Patented Side Stream RO Membrane + MIN-TECH
(Mineraliser Technology) + ZX Double Protection Dual Filter* (Silver Activated Post
Carbon block + SCMT). In A. O. Smith RO Water Purifier 100% of the water
passes through the RO Membrane and Double Purified by SCMT.

ART™ (ADVANCE RECOVERY TECHNOLOGY™)

Breakthrough Advance Recovery Technology™ gives true water recovery > 55%
while ensuring 100% RO purification.

RO + SCMT (SILVER CHARGED MEMBRANE TECHNOLOGY)

SCMT is an additional stage of purification to prevent any potential secondary
microbial contamination post RO purification. Double protection ensures purified
and healthy water.

MIN-TECH (MINERALISER TECHNOLOGY)

The MIN-TECH (Mineraliser Technology) adds essential minerals to the water. This
ensures that the water tastes fresh and natural and has balanced pH – an essential
requirement for drinking water.



,

ADVANCE ALERT TECHNOLOGY

For RO membrane and other filters change.

CONVENIENCE

Provision for both wall mounting & table top.

DIGITAL

Digital display for simple and intelligent display of information.

LARGE STORAGE CAPACITY

Purified water storage capacity of 9 litres.

WQA CERTIFIED RO MEMBRANE

RO membrane element in A. O. Smith

RO Water Purifier is tested and certified

by WQA against NSF/ANSI 58 standards for material requirements.

* Patent Applied | TDS: 750 ppm, Water temperature 27°C, Water feed pressure 20 psi.

01

Pre-instruction Literature

On Receipt

It is our policy to promote safe delivery of all orders. This product shipment has been
thoroughly checked, packed and quality certified before leaving our plant.

Visible Loss or Damage

If any of the goods called for on the bill of lading or express receipt are damaged or the
quantity is short, do not accept them until the freight or express delivery agent makes an
appropriate notation on your freight bill or receipt.

Concealed Loss or Damage

When a shipment has been delivered to you in apparent good condition, but upon
opening the crate or container, loss or damage has taken place while in transit, inform
the carrier’s agent/A. O. Smith representative immediately.

About this Manual

This manual is a guide to good practice for operating and periodic maintenance of the
A. O. Smith RO Water Purifier.

This does not contain the full servicing procedures necessary for continued successful
operation of this product. The services of A. O. Smith Company Authorised Service
Technician must be employed periodically on the same.

Do not operate before reading manual supplied with this product.

Please follow instructions in this manual to ensure personal safety and proper operation
of this product. A. O. Smith assumes no liability for installation or servicing performed by
any unauthorised personnel. Always install, operate, inspect and maintain this product in
accordance with all applicable standards. Please store this user manual carefully for any
future reference.

02

General Instructions

Safety

Your safety and the safety of your loved ones is paramount to us. There are several
safety-related messages in this manual, which have been provided during various stages
such as installation, operation and maintenance of your A. O. Smith RO Water
Purifier. These messages point out potential hazards and also educate on how to reduce
any potential risks. Please always read and follow all safety messages as provided in this
manual.

This is the safety alert symbol. This symbol alerts you to potential

hazards that can hurt you and others. All safety messages will follow
the safety alert symbol and either the word “DANGER” or “WARNING”.

Indicates an imminently hazardous situation which, if not avoided,

DANGER

Indicates a potentially hazardous situation which, if not avoided,

WARNING

Indicates a potentially hazardous situation which, if not avoided,

CAUTION

will result in death or serious injury.

could result in death or serious injury.

may result in minor or moderate injury or property damage.

IMPORTANT

These instructions have been written as a guide for the proper installation and operation
of your A. O. Smith RO Water Purifier. A. O. Smith will not accept any liability where
these instructions have not been followed. However, for your safety and to avoid
damage caused by improper installation, it is recommended that Water Purifier must be
installed by A. O. Smith Company Authorised Service Technician only.

Before proceeding with the installation instructions:

1. Inspect the A. O. Smith RO Water Purifier and its component parts for possible
damage. DO NOT install or attempt to repair any damaged component parts. If you
detect any damage in your A. O. Smith RO Water Purifier, please contact the
company through Customer Care Centre, details of which are mentioned in this
manual and on the product.

2. Verify that the voltage being supplied corresponds to that which is mentioned in the
A. O. Smith RO Water Purifier manual.

03

Introduction

A. O. Smith RO Water Purifier uses one of the latest technologies that is used in
water purification process. A. O. Smith RO Water Purifier works under the principle
of RO (Reverse Osmosis) technology which is found to be one of the most effective
process. In this process, water under pressure is passed through a semi-permeable
membrane. Purified water is collected for drinking in a storage tank and impurities in
the water are flushed to the drain.

Why water purification is important?

Water purification, today is essential due to the presence of harmful contaminants
present in the water supply. Rapid urbanisation and speedy industrial growth have led to
significant pollutants and contaminants being found in the water supply. Below is a list
of some of the harmful contaminants found today in the water supply which if
consumed in excess can be detrimental to human health.

• TDS (Total Dissolved Solids) like Nitrates, Chlorides, Sulphates etc.

• Pesticides and VOC (Volatile Organic Compounds).

• Heavy metals like Mercury, Arsenic, Lead, Chromium, Cadmium etc., imbalanced pH.

• Microorganisms such as pathogenic bacteria, virus, protozoa and cysts.

A. O. Smith RO Water Purifier removes excessive TDS (Total Dissolved Solids) in water
by more than 95%. A. O. Smith RO Water Purifier reduces heavy metals, removes
pathogens and balances the pH value. By this, it ensures you safe and great tasting
water.

How does A. O. Smith RO Water Purifier work?

A. O. Smith RO Water Purifier has 8 stages of purification system, wherein the
water is passed through the various stages and progressively filtered to get purified
water which is stored in the inbuilt storage tank.

 Stage 1 – Pre-filter

The Pre-filter is used to remove physical contaminants such as dirt, dust, soil
particles, turbidity present in the water. This improves the life of the Sediment
filter.

 Stage 2 – Sediment filter

The Sediment filter is used to remove fine and coarse physical contaminants
present in the water. This improves life of the Carbon block filter and ensures
efficient working of RO membrane.

 Stage 3 – Carbon block

The Carbon block filter uses carbon block with high adsorbtion capacity which
reduces harmful chemicals including pesticides, volatile organic compounds, residual
chlorine etc., from water. It also adsorbs bad taste and odour causing organic
compounds from water.

04

 Stage 4 – ART™ (Advance Recovery Technology™)

The ART™ is scale control media which conditions the water to reduce scaling
potential in water.

 Stage 5 – RO (Reverse Osmosis) membrane

RO membrane contains semi-permeable membrane wherein the water is passed
through the semi-permeable membrane to remove TDS (Total Dissolved Solids) and
heavy metals like mercury, arsenic, lead, chromium, cadmium etc. It also removes
microorganisms like bacteria, virus, protozoa and cysts.

 Stage 6 – MIN-TECH (Mineraliser Technology)

The MIN-TECH contains Calcium and Magnesium minerals which helps to improve
the taste and quality of water. It adds the required essential minerals back to water
and balances the pH of water.

 Stage 7 and Stage 8 – ZX Double Protection Dual filter*

This is a dual filter where water is passed through Silver Activated Post Carbon block
which acts as polisher and enhances the taste of water. In the final stage water is
passed through SCMT (Silver Charged Membrane Technology) filter which ensures
double purification of water making it Safe & Healthy for drinking.

Figure 1

Ball valve

Pre-filter

Note: The Pre-filter and the Ball valve comes along with the product as standard accessories.

* Patent Applied

05

Product Overview

A. O. Smith Water Purifier

Figure 2

Water Level Indicator

Faucet Knob

Changeable Panel

Front View

Top Cover

Main Body

Water Dispensing Nozzle

LED Display Panel Indicators

Drip Tray Cover

Rear Cover

O I R

Back View

Reject water

Feed water inlet

Removable Drip Tray

LED Display

Panel Indicators

Overflow water

06

Function of indicators

Power Button

This button is used to switch ON/OFF the Water Purifier.

• When the Power button is blinking, check feed water supply to the purifier.

Tank full indicator

This indicates that the Water Purifier tank is full.

• When there is an overflow, the indicator starts to blink with continuous beep till it is

fixed.

Note: Call A. O. Smith Customer Care Centre if you notice continuous blinking of Tank full indicator.

Auto-flush indicator

This indicates flushing is in progress. Every time the water purification process is
activated, the auto flushing mechanism cleans the RO membrane. It enhances the life of
RO membrane.

Note: Call A. O. Smith Customer Care Centre if you notice continuous blinking of Auto-flush indicator.

RO change indicator

This indicates that the RO membrane needs to be replaced.

• RO change indicator starts blinking (buzzer 10 times) indicating that the RO

membrane life is reaching its end time.

• When RO membrane life reaches its end, RO change indicator keeps on blinking and

the unit stops functioning.

Note: Call A. O. Smith Customer Care Centre to replace the RO membrane.

07

SCPA change indicator

This indicates that the pre and post RO filters need to be replaced.

• SCPA change indicator starts blinking (buzzer 10 times) indicating that the pre and

post RO filters life is reaching its end time.

• When pre and post RO filters life reaches its end, SCPA change indicator keeps on

blinking and the unit stops functioning.

Note: Call A. O. Smith Customer Care Centre to replace the pre and post RO filter.

08

Water flow

Figure 3

Low Pressure

Switch

Tap

water

3-way joint

Overflow water

Ball
Valve

Inlet water

Pre-filter

Level 1 Sensor

Level 2 Sensor

Electrical diagram

Inlet Solenoid

Sediment

filter

valve

Storage

Tank

Pump

Faucet

Carbon

Block

filter*

ART™

Check

Valve

Flush

Flow

Restrictor

Solenoid

valve

Waste
water

RO

Pure

water

MIN-TECHZX Dual

Figure 4

150V - 300V

1- φ AC supply

50 Hz

Low Pressure

Switch

Flush

SV

Pump

Inlet SV

P

N

Upper

Level

Sensor

Lower

Level

Sensor

Driver Board

GND

SMPS

24V DC

* Patent Applied

09

Safety Precautions

Electrical safety

Even though this product is designed keeping highest safety standards in mind, there are
certain Do’s and Don’ts which need to be followed while using this product.

Power plug must be used with a
grounded 230V outlet. It is recommended
to connect the product to the power
supply only with the plug that is provided
with the purifier. (Figure 5)

Figure 5

230V

CAUTION

Install the product away from direct
sunlight. (Figure 7)

Do not pull out or touch power plug with
wet hands to avoid electrical shock.
(Figure 6)

Figure 6

DANGER

Make sure that the feed water is tested
before installation. Do not install the
product if the TDS and Hardness are more
than that prescribed in the recommended
feed water conditions (Refer page 19).
(Figure 8)

Figure 7

Figure 8

TDS

METER

10

Product should be installed only by
A. O. Smith Company Authorised Service
Technician. Do not open the purifier for
cleaning the filters or for any part
replacements. This must be done only by
A. O. Smith Company Authorised Service
Technician. (Figure 9)

Do not connect hot water to the product.
(Figure 10)

Figure 9

CAUTION

When it is used

Do not put heavy objects on the product.
(Figure 11)

Figure 11

Figure 10

Heater

CAUTION

Do not put foreign objects or hand inside
the purifier. (Caution is needed, especially
for children). (Figure 12)

Figure 12

Note: It is recommended not to switch off the Water Purifier and/or turn off the water supply to

the product when it has not been used for more than 24 hrs. The purifier has an inbuilt
cleaning mechanism which cleans the RO membrane every 24 hrs by flushing it. This
feature protects the RO membrane and ensures longer life.

CAUTION

11

How to use

1. Turn ON the water connection
through the ball valve. (Figure 13)

Figure 13

ON

3. To dispense water from the storage
tank, turn the faucet knob in
anti-clockwise direction. (Figure 15)

Figure 15

2. Switch ON the power supply and press
the power button of the purifier.
(Figure 14)

Figure 14

Note:

• Discard the first cycle of pure water, before you start using it for consumption.

• Make sure to discard the water in the storage tank if you have not used the purifier for

more than 2 days.

12

Attaching Drip Tray (optional)

1. Remove the Cover Strip by pulling it
out gently from the main body.
(Figure 16)

Figure 16

Cover Strip

2. Attach the Drip Tray assembly into the
main body through slots provided in
the main body. (Figure 17)

Figure 17

13

Draining Drip Tray

We have provided removable Drip Tray with the product. In case there is slippage of
water, it gets collected in Drip Tray.

1. Remove the Drip Tray assembly by
pulling it forward. (Figure 18)

Figure 18

2. Clean the surface of water tray with soft cloth. (Figure 20)

Figure 20

2. Remove Drip Tray cover by pulling it
upward and then drain completely.
(Figure 19)

Figure 19

3. Re-attach the Drip Tray assembly into the purifier. (Figure 21)

Figure 21

14

How to maintain your product

Do not splash water directly or clean with
benzene, pesticides, thinner, alcohol, etc.,
but use a soft, dry cloth to clean the
purifier. (Figure 22)

Figure 22

Benzene

Use A. O. Smith genuine accessories only,
for optimal performance of the purifier.
(Figure 24)

Replace filters regularly according to the
replacement indications. This must be
done only by A. O. Smith Company
Authorised Service Technician. (Figure 23)

Figure 23

RO

Figure 24

RO

15

Troubleshooting

Your A. O. Smith Water Purifier may not function at its desired capability if used
incorrectly. This may not necessarily mean that the product is faulty. For instances like
these, please follow the steps given below to troubleshoot the problem without help
from a certified technician. If the problem still persists, please call Customer Care Centre
immediately.

Problems Check-up Solution

Change in water taste. Has the purified water Drain the stored water from
been stored in the tank the storage tank through
a for long time? faucet.

RO membrane/filters may Call Customer Care Centre
require replacement. for RO membrane/filters
replacement.

Has the raw water quality Call Customer Care Centre.
changed?

Check if there is no water Switch OFF the Water
flow through reject line. Purifier and call Customer
Care Centre.

Decreased flow of RO membrane/filters may Call Customer Care Centre
purified water. be clogged or damaged. for RO membrane/filters
replacement.

Less/No reject water. Check if the reject water Clear the bent in the reject
tube is bent. water tube.

Check if the reject water Switch OFF the Water
tube is blocked. Purifier and call Customer
Care Centre.

Less/No purified water. Check whether there is If not, take the help of a
water supply in the tap. plumber to set it right.

Check whether tap/ball Open the tap/ball valve.
valve is closed.

Check if either RO change Call Customer Care Centre
or SCPA change is blinking. for replacement of filters.

None of the above. Call Customer Care Centre.

16

Buzzer beeps and Overflow error. Switch OFF the Water
tank full LED blinks Purifier and call Customer
continuously. Care Centre.

Buzzer beeps for 8 Low pressure alarm is Check feed water supply to
times and power LED triggered indicating that the purifier. If problem still
blinks continuously. the system input water persists, switch OFF the
pressure is not in the Water Purifier and call
required range. Customer Care Centre.

Buzzer beeps and Level sensor error. Switch OFF the Water
auto-flush LED blinks Purifier and call Customer
continuously. Care Centre.

Buzzer beeps 10 RO membrane life is Call Customer Care Centre
times, RO change about to end. for RO membrane
LED blinks and unit replacement.
is functioning.

Buzzer beeps 10 RO membrane life ends. Switch OFF the Water
times, RO change Purifier and call Customer
LED blinks and unit Care Centre for
is not functioning. RO membrane
replacement.

Buzzer beeps 10 Pre and Post RO filters Call Customer Care Centre
times, SCPA change life is about to end. for Pre and Post RO filters
LED blinks and unit replacement.
is functioning.

Buzzer beeps 10 Pre and Post RO filters Switch OFF the Water
times, SCPA change life ends. Purifier and call Customer
LED blinks and unit Care Centre for Pre and
is not functioning. Post RO filters replacement.

Buzzer beeps Battery error. Switch OFF the Water
continuously and all Purifier and call Customer
LED (Power, Tank full Care Centre.
and Auto flush) blinks.

17

Technical Specifications

Model A. O. Smith RO

Product Dimensions (H x D x W) 490 mm x 329 mm x 315 mm

Net weight 9.5 kgs (approx.)

Gross weight 13.9 kgs (approx.)

Flow rate* Up to 15 litres per hour

Storage tank capacity 9 litres (approx.)

Purification technology RO (Reverse Osmosis) + Silver Charged

Membrane Technology

8 Stage Purifying Technology Pre-filter + Sediment filter + Carbon Block +

ART™ + Side Stream RO membrane +
MIN-TECH + ZX Double Protection Dual Filter
(Silver Activated Post Carbon block + SCMT).

Membrane type Thin film composite RO membrane

Material of construction for Food safe, non-toxic, engineering grade
plastic parts plastics



Pump type Diaphragm pump, 24VDC, 0.45 Amps at 80 psi

Input voltage range 150 – 300 VAC, 50 Hz

Power rating (Max.) 48 Watts

Pressure Rating*** 7 psi to 30 psi

% Recovery** Up to > 55%



TDS reduction** ≥95% (approx.)

Input water temperature 5°C to 45°C

* Flow rate depends on variable factors such as feed water pressure, feed water characteristics

and condition of the RO membrane and filters.

** Recovery and TDS reduction percentages also depend on variable factors such as life and

condition of the RO membrane and filters, feed water pressure and feed water characteristics.

*** If input pressure exceeds 30 psi, a pressure reducing valve needs to be installed at the feed

line. If the pressure is lower than 7 psi, a booster pump needs to be installed. Ensure you buy
them from A. O. Smith Company Authorised Service Technician.

 Patent Applied.

 As tested with input water TDS of 750 ppm, Water temperature of 27°C and feed pressure of

20 psi.

18

Recommended input Feed water quality for the optimum
performance of your product

RECOMMENDED FEED WATER QUALITY

Parameter Limits

Total Dissolved Solids (TDS) Up to 2000 ppm
Total hardness Up to 500 ppm
Turbidity Up to 5 NTU
Iron 0.3 ppm (max.)
Feed water pressure 7 psi to 30 psi
Feed water temperature 5°C to 45°C

Warranty details/Recommended filter change:

As per the warranty, all the filters, including RO membrane needs to be replaced when the
SCPA change and RO change indicator blinks (Refer page 7 and 8). This would be 1 year
(approx.) assuming daily consumption of 10 Liters per day of purified water.

19

FAQs

1. What is A. O. Smith RO water purifier?

A. O. Smith RO is advanced 8 stage RO from A. O. Smith. It is 100% RO with no
bypass of water for maximum purity. It is double purified by SCMT (Silver Charged
Membrane Technology) and required essential minerals are added back to water.

2. What is 100% RO with mineraliser?

In ordinary RO+UV water purifiers, some amount of water is made to bypass the
RO membrane. With this, heavy metals, unwanted salts and pesticides also pass
through. In A. O. Smith RO 100% of the water is passed through the RO
membrane which ensures maximum purity of water and required minerals are
added back to pure water.

3. How many stages A. O. Smith RO has? And what are the stages?

A. O. Smith RO has 8 stages of purification which are
+ Carbon block + ART™ (Advance Recovery Technology™) + Patented Side Stream
RO Membrane + MIN-TECH (Mineraliser Technology) + ZX Double Protection Dual
Filter* (
Technology)).

4. How is A. O. Smith RO different from A. O. Smith RO Water Purifier?

A. O. Smith RO is 5 stage 100% RO whereas A. O. Smith RO is a 8 stage RO
with double purity and added minerals.

Silver Activated Post Carbon block + SCMT (Silver Charged Membrane

Pre-filter + Sediment filter

5. What is SCMT?

Silver Charged Membrane Technology is double purification of water after the RO
membrane to ensure absolute purity.

6. What is RO+SCMT?

It is unique double purification process to ensure absolute purity of water.

7. Does it retain minerals?

A. O. Smith RO has an additional mineral filter (MIN-TECH) which adds essential
minerals back to water.

8. What is MIN-TECH?

MIN-TECH is Mineraliser Technology to add essential minerals back to water.

9. What is the storage capacity of A. O. Smith RO ?

The storage capacity in the A. O. Smith RO is 9 litres of pure water.

10. What is the purification flow rate of A. O. Smith RO ?

Up to 15 litres per hour, purification capacity also depends on water quality,
condition of filters and RO membrane.

11. Does it have Pre-filter? Is it free?

Yes, A. O. Smith RO water purifier comes with a Pre-filter which is part of the
product.

* Patent Applied

20

12. What all alerts do A. O. Smith RO has?

A. O. Smith RO has alerts to change the SCPA (Sediment and Carbon block) and
RO membrane, Silver Activated Post Carbon block along with SCMT (Silver Charged
Membrane Technology) and MIN-TECH (Mineraliser).

13. When does the A. O. Smith RO water purifier indicate a filter change?

The first notification is indicated when the consumption of the filter life is at 90%.
When the filter life consumption is at 100%, the water purifier automatically stops
functioning.

14. What is the nature of indication for the change in filter?

On the first intimation when the filter life is at 90% the respective filter indicator
will start to blink. On 100% filter life consumption, the blinking will be replaced
with a constant light in the respective indicator.

15. In the A. O. Smith RO water purifier, what is the life of the RO membrane?

RO membrane would last for 1 year (approx.) assuming a per day consumption of
10 litres, under the input water norms.

16. What is the digital display in A. O. Smith RO ?

Digital display in A. O. Smith RO indicates 1) Tank full, 2) Flushing of RO
membrane, 3) Change of SCPA (Pre and Post RO filters), 4) Change of RO
membrane.

17. Can A. O. Smith RO be mounted on the wall and can it be table top?

Yes, A. O. Smith RO can be mounted on the wall or can be placed on the
counter.

Recommended uses of waste water

Although the rejected water has high concentration of TDS (Total Dissolved Solids) and
hardness. If required it can be used for the following:

1. It can be used for watering the garden and plants.

2 It can be used for mopping and cleaning the floors.

Note: Please consult A. O. Smith Customer Care Center before using this water.

21

Warranty Terms and Conditions

Product Warranty

A. O. Smith India Water Products Private Limited (“A. O. Smith or Company”) warrants
this Water Purifier (“product”) against the defects arising from faulty design,
workmanship and material subject to the following terms and conditions:

1. All electrical, functional parts and filters are warranted for one (1) year from the date
of original purchase.

2. The customer shall notify the Company promptly about any defects noticed and give
the Company or its representative adequate opportunity to inspect, test and rectify.
Customer shall handover the product, if necessary, with the Company office/
Authorised Service Provider along with invoice in the city where it was purchased.

3. The Company or its representative will be entitled to retain any defective parts
replaced under warranty on free of charge basis.

4. The Company’s liability under the warranty will be limited only to the product and its
defects which occur under conditions of normal operations, under proper usage and
maintenance. It excludes defects occurring due to abuse, faulty care, maintenance,
repair or alteration to the product or to its parts by unauthorised personnel.

5. The Company’s liability under this warranty shall be limited to the first purchaser/end
user and will not apply to subsequent sale by original purchaser/end user. However,
repaired part(s) will be warranted for the remaining period of original warranty term.

6. It is mandatory to provide the original bill/invoice copy along with duly stamped
warranty card at the time of any repair work being done by authorised
representative. Date of original purchase is determined by the date of the original
bill/invoice copy. However, if invoice/bill is not found with customer, customer data
with the Company records will be used to determine the date of original purchase
and will be treated as final. If details are not found from the Company records,
manufacturing warranty as per the product serial number will be used as date of
original purchase.

7. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of
parts under warranty within reasonable time, it is expressly made clear that
A. O. Smith shall not be responsible to complete the said services within any
specified period of time.

8. In the event of any unforeseen circumstances, and spares are not being available, the
A. O. Smith’s prevailing depreciation rules will be binding on customer to accept as
commercial solution in lieu of repairs.

22

9. If an identical model is no longer available due to a change in law, regulation, or
standard, A. O. Smith will replace the product with one having a similar capacity and
input. In these instances, the customer will have the option of paying the difference
between what was paid for the original model and the new model with the
additional features, or receiving a refund of the portion of the purchase price on a
pro rata basis allocable to the unexpired portion of the warranty. Company’s
decision will be final on repair, replacement or refund as aforesaid and Clause 11
and binding on the customer.

10. Warranty is valid within Company Service Network coverage only. In case the
customer moves to a non-coverage area, customer needs to bring the product to
nearby services network location, Company shall not be responsible for providing
services to non-service network area.

11. Notwithstanding anything contained in this warranty terms, the Company shall not
be liable in case of failure to provide services under this warranty in case of any force
majeure event, i.e., due or attributable to any act of God, orders, restrictions or
regulation of Government, Central or State, war working conditions, hostilities, riots,
civil commotion, strike, lockout, labour trouble, explosion, insects, rodents or any
other cause or circumstance of whatsoever nature beyond the control of A. O. Smith.

12. The customer will have no claim under this warranty in respect of any personal
injury, sickness, illness, death, property damage or consequential damages, arised
either directly or indirectly due to utilisation of product.

13. A. O. Smith reserves the right to make design and product changes or change the
specification at anytime without any obligation to prospective buyers or customers
or owners of products previously sold.

14. Warranty does not cover to any accessories provided by dealer or purchased by
customer.

15. Warranty does not cover;

a. Plastic, cosmetic parts and exterior finish.

b. If defect or fault is caused or occurred due to improper installation by the

customer or not installed as per A. O. Smith guidelines specified in product user
manual.

c. If failure or damage due to plumbing or other arrangements like, usage of

pressure pump, extension of power supply board, non-compatible power
socket etc. connected to product. With regard to repairing the existing
worn-out/defective part(s) or replacing the same and ascertaining the presence
of above circumstances, the decision of A. O. Smith shall be final. In any such
event, A. O. Smith will submit a prior estimate for approval or bill for the work
to be carried out at the rate prevailing at that time.

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d. If product is repaired by unauthorised personnel and usage of non-recommended

parts or consumables.

e. If product serial number is missing or altered.

f. If damage is caused by pest infestation.

g. If the input water emits pungent smell.

h. If the input water is discoloured.

i. If product is used for commercial purpose.

j. It is recommended to keep the surroundings of the Water Purifier free from dust

and other foreign objects (like insects, cockroaches, ants and other pests),
as any damage occurring due to the ingress of these foreign objects will not be
covered under warranty.

16. a. Filters and RO membrane will be covered for any material damage, input

malfunctioning under warranty for 1 year from date of purchase if water TDS
<2000 ppm.

b. If iron content is >0.3 ppm, it is recommonded to use Iron filter for life of filters.

c. Warranty on filters and membrane is valid provided product is used only for

residential and self consumption purpose.

17. Calls which are site related to e.g. plumbing, tap leakage, electricity (within warranty
period), etc. which is not related with product functionality, will be charged to
customer as per rate card*.

18. All implied warranties and conditions under law, trade, custom or otherwise are
excluded and the warranty and remedies as provided hereinabove are in lieu of all
other warranties and remedies to the extent permissible under law.

19. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS CUSTOMER’S SOLE
AND EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY
DISCLAIMED. A. O. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL,
INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY
ARISING AT ANYTIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER
BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.

20. The warranty is issued at Bengaluru, and courts at Bengaluru shall have exclusive
jurisdiction over matters covered or flowing from this warranty.

*Refer rate card www.aosmithindia.com

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Post Warranty

1. The customer may be offered a yearly Service Contract (PHCP*) at the prevailing
Company rates and terms.

2. In case the customer does not wish to enter the Service Contract, customer has the
option of calling our Authorised Service Provider and get A. O. Smith Water Purifier
unit serviced on actual basis i.e. by paying the Labour Cost and Spares needed to
attend to that Service or Service Call at the prevailing Company rates. Such service
will be rendered by the Company in towns or places where the Company has its
Authorised Service Providers.

3. In case of product repair after warranty by Authorised Service Provider, all expenses
of transporting the goods to and from the Authorised Service Provider shall be borne
by the customer directly.

4. If, during such service, it is necessary for the Company or Authorised Service Provider
to replace or repair defective components or parts, the customer shall be required to
pay for the same as per the Company's prevailing price list.

* Visit www.aosmithindia.com for more details on PHCP (Product Health Care Plan).

Jurisdiction

The courts of competent jurisdiction at Bengaluru, Karnataka shall have exclusive
jurisdiction over all matters arising out of any disputes in relation to the product.

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Warranty Card

Customer Copy to be retained by the Customer

Invoice Number: ______________________________ Dated: _________________________

Unit Serial Number: __________________________________

Model: _________________________ Capacity: ______________________

Customer's Name: _______________________________________________

Address: ____________________________________________________________________________

____________________________________________________________________________________

Phone: ________________________

Mobile: ________________________

E-mail: ________________________

Dealer’s Stamp and Signature

Company Copy to be sent back to the Company

Invoice Number: ______________________________ Dated: _________________________

Unit Serial Number: __________________________________

Model: _________________________ Capacity: ______________________

Customer's Name: _______________________________________________

Address: ____________________________________________________________________________

____________________________________________________________________________________

Phone: ________________________

Mobile: ________________________

E-mail: ________________________

Dealer’s Stamp and Signature

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Service and Maintenance

For Service needs:

Please contact our A. O. Smith
Customer Care Number : 1800-103-2468/1860-500-2468.
SMS us : [phone]
E-mail us : [e-mail]

Registered Office

A. O. Smith India Water Products Private Limited

(formerly known as A. O. Smith India Water Heating Private Limited)

Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District - 562 112, Karnataka, India.
CIN: U31909KA2006PTC040282

 Customer Care No. : 1800-103-2468/1860-500-2468.
 Website : www.aosmithindia.com

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Disclaimer

Power of 1 is limited to:

1. Available in selected cities, for details log on to www.aosmithindia.com or call at
1800-103-2468/1860-500-2468.

2. Calls registered with A. O. Smith Customer Care Centre on working days before 4 pm.

3. Within city municipal limits only.

4. Restricted to service requests only.

5. Service may differ in case of Sunday, public holidays, natural calamities and under
unavoidable conditions due to political and regional regulations.

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