AOC Q32E2N Service Manual

www.aoc.com

LCD Monitor User Manual

Q32E2N

Safety ................................................................................................................................................................................... 1

National Conventions ................................................................................................................................................ 1

Power ........................................................................................................................................................................ 2

Installation ................................................................................................................................................................. 3

Cleaning .................................................................................................................................................................... 4

Other ......................................................................................................................................................................... 5

Setup .................................................................................................................................................................................... 6

Contents in Box ......................................................................................................................................................... 6

Setup Stand & Base .................................................................................................................................................. 7

Adjusting Viewing Angle ............................................................................................................................................ 8

Connecting the Monitor ............................................................................................................................................. 9

Wall Mounting.......................................................................................................................................................... 10

Adaptive-Sync function ............................................................................................................................................11

Adjusting ............................................................................................................................................................................. 12

Hotkeys ................................................................................................................................................................... 12

OSD Setting ............................................................................................................................................................ 14

Luminance ................................................................................................................................................... 15

Color Setup .................................................................................................................................................. 16

Picture Boost ............................................................................................................................................... 17

OSD Setup ................................................................................................................................................... 18

Game Setting ............................................................................................................................................... 19

Extra ............................................................................................................................................................ 20

Exit ............................................................................................................................................................... 21

LED Indicator .......................................................................................................................................................... 22

Troubleshoot ....................................................................................................................................................................... 23

Specication ....................................................................................................................................................................... 24

General Specication .............................................................................................................................................. 24

Preset Display Modes ............................................................................................................................................. 25

Pin Assignments ...................................................................................................................................................... 26

Plug and Play .......................................................................................................................................................... 27

Safety

National Conventions

The following subsections describe notational conventions used in this document.

Notes, Cautions, and Warnings

Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These

blocks are notes, cautions, and warnings, and they are used as follows:

NOTE:

CAUTION:

problem.

WARNING:

may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specic presentation of the

warning is mandated by regulatory authority.

A NOTE indicates important information that helps you make better use of your computer system.

A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

A WARNING indicates the potential for bodily harm and tells you how to avoid the problem. Some warnings

Power

The monitor should be operated only from the type of power source indicated on the label. If you are not sure of the

type of power supplied to your home, consult your dealer or local power company.

The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will t

only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug, have an

electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the safety purpose of

the grounded plug.

Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the

monitor from damage due to power surges.

Do not overload power strips and extension cords. Overloading can result in re or electric shock.

To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate congured

receptacles marked between 100-240V AC, Min. 5A.

The wall socket shall be installed near the equipment and shall be easily accessible.

Installation

Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a

person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by

the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing the product and use

mounting accessories recommended by the manufacturer. A product and cart combination should be moved with care.

Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a re or electric

shock. Never spill liquids on the monitor.

Do not place the front of the product on the oor.

If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit

instructions.

Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence

overheating may cause a re or damage to the monitor.

See below the recommended ventilation areas around the monitor when the monitor is installed on the wall or on the

stand:

Cleaning

Clean the cabinet regularly with cloth. You can use soft-detergent to wipe out the stain, instead of strong-detergent

which will cauterize the product cabinet.

When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be too rough as it

will scratch the screen surface.

Please disconnect the power cord before cleaning the product.

Other

If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and contact a

Service Center.

Make sure that the ventilating openings are not blocked by a table or curtain.

Do not engage the LCD monitor in severe vibration or high impact conditions during operation.

Do not knock or drop the monitor during operation or transportation.

The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm2, or better. For other

countries, the suitable types shall be used accordingly.

Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to

maximum increases the earphones and headphones output voltage and therefore the sound pressure level.

Setup

HDMI Cable Power Cable DP Cable

CD Manual Warranty Card Stand Base

Contents in Box

Not all signal cables will be provided for all countries and regions. Please check with the local dealer or AOC branch

o󰀩ce for conrmation.

Setup Stand & Base

Please setup or remove the base following the steps as below.

Setup:

Remove:

Adjusting Viewing Angle

For optimal viewing it is recommended to look at the full face of the monitor, then adjust the monitor’s angle to your own

preference.

Hold the stand so you will not topple the monitor when you change the monitor’s angle.

You are able to adjust the monitor as below:

-5°

NOTE:

Do not touch the LCD screen when you change the angle. It may cause damage or break the LCD screen.

23°

Connecting the Monitor

Cable Connections In Back of Monitor and Computer:

1 2 3 4

1. Power

2. HDMI

3. DP

4. Earphone

Connect to PC

1. Connect the power cord to the back of the display rmly.

2. Turn o󰀨 your computer and unplug its power cable.

3. Connect the display signal cable to the video connector on the back of your computer.

4. Plug the power cord of your computer and your display into a nearby outlet.

5. Turn on your computer and display.

If your monitor displays an image, installation is complete. If it does not display an image, please refer Troubleshooting.

To protect equipment, always turn o󰀨 the PC and LCD monitor before connecting.

Wall Mounting

Preparing to Install An Optional Wall Mounting Arm.

This monitor can be attached to a wall mounting arm you purchase separately. Disconnect power before this procedure.

Follow these steps:

1. Remove the base.

2. Follow the manufacturer’s instructions to assemble the wall mounting arm.

3. Place the wall mounting arm onto the back of the monitor. Line up the holes of the arm with the holes in the back of the

monitor.

4. Insert the 4 screws into the holes and tighten.

5. Reconnect the cables. Refer to the user’s manual that came with the optional wall mounting arm for instructions on

attaching it to the wall.

Noted: VESA mounting screw holes are not available for all models, please check with the dealer or o󰀩cial department of

AOC.

Adaptive-Sync function

1. Adaptive-Sync function is working with DP/HDMI

2. Compatible Graphics Card: Recommend list is as the below, also could be checked by visiting www.AMD.com

• Radeon™ RX Vega series

• Radeon™ RX 500 series

• Radeon™ RX 400 series

• Radeon™ R9/R7 300 series （R9 370/X, R7 370/X, R7 265 except

• Radeon™ Pro Duo (2016)

• Radeon™ R9 Nano series

• Radeon™ R9 Fury series

• Radeon™ R9/R7 200 series (R9 270/X, R9 280/X except)

）

Adjusting

1 2 3 4 5

Hotkeys

1 Source/Exit

2 Clear Vision/<

3 Volume/>

4 Menu/Enter

5 Power

Menu/Enter

When there is no OSD, Press to display the OSD or conrm the selection.

Power

Press the Power button to turn on the monitor.

Volume

When there is no OSD, Press > Volume button to active volume adjustment bar, Press < or > to adjust volume.

Source/Exit

When the OSD is closed, press Source/Exit button will be Source hot key function.

Clear Vision

1. When there is no OSD, Press the “ <” button to activate Clear Vision.

2. Use the “ > ” or “>” buttons to select between weak, medium, strong, or o󰀨 settings. Default setting is always “o󰀨”.

3. Press and hold “ <” button for 5 seconds to activate the Clear Vision Demo, and a message of “Clear Vision Demo: on”

will be display on the screen for a duration of 5 seconds. Press Menu or Exit button, the message will disappear. Press

and hold “ <” button for 5 seconds again, Clear Vision Demo will be o󰀨.

Clear Vision function provides the best image viewing experience by converting low resolution and blurry images into

clear and vivid images.

OSD Setting

Luminance Color Setup Picture Boost OSD Setup ExitExtra

Contrast 50

Brightness 90

Eco mode Standard

Gamma Gamma1

DCR Off

HDR Mode Off

Game Setting

Basic and simple instruction on the control keys.

1). Press the

2). Press

MENU-button

function is highlighted, press

3). Press

MENU-button

Left

Right

to activate it, press

Left

or to change the settings of the selected function. Press to exit. If you want to adjust any other

to activate the OSD window.

to navigate through the functions. Once the desired function is highlighted, press the

Left

MENU-button

Right

to navigate through the sub-menu functions. Once the desired

to activate it.

function, repeat steps 2-3.

4). OSD Lock Function: To lock the OSD, press and hold the MENU-button while the monitor is o󰀨 and then press power button to turn the monitor on. To un-lock the OSD - press and hold the MENU-button while the monitor is o󰀨 and then press power button to turn the monitor on.

Notes:

1). If the product has only one signal input, the item of “Input Select” is disable to adjust.

2). ECO modes (except Standard mode), DCR, DCB mode and Picture Boost, for these four states that only one state can exist.

Luminance

Luminance Color Setup Picture Boost OSD Setup ExitExtra

Contrast 50

Brightness 90

Eco mode Standard

Gamma Gamma1

DCR Off

HDR Mode Off

Game Setting

Contrast 0-100 Contrast from Digital-register.

Brightness 0-100 Backlight Adjustment.

Standard Standard Mode.

Text Text Mode.

Internet Internet Mode.

Game Game Mode.

Eco mode

Movie Movie Mode.

Gamma

DCR

HDR Mode

Sports Sports Mode.

Reading

Reading Mode.

Uniformity Uniformity Mode

Gamma1 Adjust to Gamma 1.

Gamma2 Adjust to Gamma 2.

Gamma3 Adjust to Gamma 3.

On Enable dynamic contrast ratio.

O󰀨 Disable dynamic contrast ratio.

O󰀨

HDR Picture

Select HDR Mode.

HDR Movie

HDR Game

Note:

When “HDR Mode” is set to “non-o󰀨”, the items “Contrast”, “Brightness”, “Gamma” cannot be adjusted.

Color Setup

Luminance

Red 50

Green 50

Blue 50DCB Demo Off

Color Temp. Warm LowBlue Mode Off

DCB Mode Off

Color Setup

Picture Boost OSD Setup ExitExtra

Game Setting

Warm Recall Warm Color Temperature from EEPROM.

Normal Recall Normal Color Temperature from EEPROM.

Color Temp.

Cool Recall Cool Color Temperature from EEPROM.

sRGB Recall SRGB Color Temperature from EEPROM.

User Restore Color Temperature from EEPROM.

Full Enhance On or O󰀨 Disable or Enable Full Enhance Mode

Nature Skin On or O󰀨 Disable or Enable Nature Skin Mode

DCB Mode

Green Field On or O󰀨 Disable or Enable Green Field Mode

Sky-blue On or O󰀨 Disable or Enable Sky-blue Mode

AutoDetect On or O󰀨 Disable or Enable AutoDetect Mode

O󰀨 On or O󰀨 Disable or Enable O󰀨 Mode

DCB Demo On or O󰀨 Disable or Enable Demo

Red 0-100 Red gain from Digital-register.

Green 0-100 Green gain from Digital-register.

Blue 0-100 Blue gain from Digital-register.

Reading

LowBlue

Mode

/ O󰀩ce /

Internet /

Multimedia /

Decrease blue light wave by controlling color temperature.

O󰀨

Note:

When “HDR Mode” under “Luminance” is set to “non-o󰀨”, all items under “Color Setup” cannot be adjusted.

Picture Boost

Luminance

Brightness 50

Contrast 50

H. Position 0

V. Position 0

Bright Frame Off

Frame Size 14

Picture Boost

Color Setup

OSD Setup ExitExtra

Game Setting

Bright Frame on or o󰀨 Disable or Enable Bright Frame

Frame Size 14-100 Adjust Frame Size

Brightness 0-100 Adjust Frame Brightness

Contrast 0-100 Adjust Frame Contrast

H. position 0-100 Adjust Frame horizontal Position

V. position 0-100 Adjust Frame vertical Position

Note:

Adjust the brightness, contrast, and position of the Bright Frame for better viewing experience.

When “HDR Mode” under “Luminance” is set to “non-o󰀨”, all items under “Picture Boost” cannot be adjusted.

OSD Setup

ExitExtra

Luminance

Color Setup

H. Position 50

V. Position 0

Transparence 25

Language English

Timeout 10

Break Reminder Off

OSD Setup

Picture Boost

Game Setting

DP Capability 1.2

Language Select the OSD language

Timeout 5-120 Adjust the OSD Timeout

If the DP video content supports DP1.2, please select

DP Capability (only for certain models)

1.1/1.2

DP1.2 for DP Capability; otherwise, please select DP1.1. Please be noted that only DP1.2 support Adaptive-Sync function

H. Position 0-100 Adjust the horizontal position of OSD

V. Position 0-100 Adjust the vertical position of OSD

Transparence 0-100 Adjust the transparence of OSD

Break Reminder on or o󰀨

Break reminder if the user continuously work for more

than 1hrs

Game Setting

Picture Boost OSD SetupExitExtra

Luminance

Adaptive-Sync

Low Input Lag

DiaPoint

Shadow Control

Game Mode Off

Off

Overdrive

Off

Color Setup

Game Setting

Game Color

Frame Counter Off

Game Mode

Shadow Control 0-100

Low Input Lag On/O󰀨 Turn o󰀨 frame bu󰀨er to decrease input lag

O󰀨 No optimization by Smart image game

FPS

RTS

Racing

For playing FPS (rst Person Shooters) games.

Improves dark theme black level details. For playing RTS (Real Time Strategy). Improves the

image quality. For playing Racing games, Provides fastest response

time and high color saturation.

Gamer 1 User’s preference settings saved as Gamer 1.

Gamer 2 User’s preference settings saved as Gamer 2.

Gamer 3 User’s preference settings saved as Gamer 3.

Shadow Control Default is 50, then end-user can adjust from 50 to 100 or 0 to increase contrast for clear picture.

1. If picture is too dark to be saw the detail clearly, adjusting from 50 to100 for clear picture.

2. If picture is too white to be saw the detail clearly, adjusting from 50 to0 for clear picture

O󰀨

Overdrive (only for certain models)

Weak

Adjust the response time.

Medium

Strong

Game Color 0-20

Game Color will provide 0-20 level for adjusting saturation to get better picture.

The “Dial Point” function places an aiming indicator in the

Dial Point On or O󰀨

center of screen for helping gamers to play First Person Shooter (FPS) games with an accurate and precise aiming.

Adaptive-Sync

(only for certain models)

Frame Counter (only for certain models)

On or O󰀨

O󰀨 / Right-up / Right-

Down / Left-Down /

Left-Up

Disable or Enable Adaptive-Sync.

Adaptive-Sync Run Reminder: When the Adaptive-Sync

feature is enabled, there may be ashing in some game

environments.

Display V frequency on the corner selected

Note:

When “HDR Mode” under “Luminance” is set to “non-o󰀨”, the items “Game Mode”, “Shadow Control”, “Game Color”

cannot be adjusted.

Extra

Picture Boost OSD SetupExit

Luminance

Color Setup

Image Ratio Wide

Input Select Auto

Off Timer 00

DDC/CI Yes

Reset No

Resolution : 3840(H)X2160(V)

H. Frequency : 133KHz

V. Frequency : 60Hz

Extra

Game Setting

Input Select Select Input Signal Source

O󰀨 timer 0-24hrs Select DC o󰀨 time

Wide

4:3

Image Ratio

1:1

Select image ratio for display.

Movie1

Movie2

DDC/CI Yes or No Turn ON/OFF DDC/CI Support

Reset

Yes or No

ENERGY STAR® or No

Reset the menu to default (ENERGY STAR® available for selective models)

Exit

Luminance

Color Setup Picture Boost OSD Setup Extra

Game Setting

Exit Exit the main OSD

LED Indicator

Status LED Color

Full Power Mode White

Active-o󰀨 Mode Orange

Troubleshoot

Problem & Question

Power LED Is Not ON

No images on the screen

Possible Solutions

Make sure the power button is ON and the Power Cord is properly connected to a grounded power outlet and to the monitor.

Is the power cord connected properly?

Check the power cord connection and power supply.

Is the cable connected correctly?

(Connected using the HDMI cable) Check the HDMI cable connection. (Connected using the DP cable) Check the DP cable connection. * HDMI/DP input is not available on every model.

If the power is on, reboot the computer to see the initial screen (the login screen),

which can be seen. If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows 7/8/10) and then change the frequency of the video card. (Refer to the Setting the Optimal Resolution) If the initial screen (the login screen) does not appear, contact the Service Center or your dealer.

Can you see “Input Not Supported” on the screen?

You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly. Adjust the maximum resolution and frequency that the monitor can handle properly.

Make sure the AOC Monitor Drivers are installed.

Picture Is Fuzzy & Has Ghosting Shadowing Problem

Picture Bounces, Flickers Or Wave Pattern Appears In The Picture

Monitor Is Stuck In Active O󰀨-

Mode”

Missing one of the primary colors (RED, GREEN, or BLUE)

Picture has color defects (white does not look white)

Horizontal or vertical disturbances on the screen

Regulation & Service

Adjust the Contrast and Brightness Controls. Press to auto adjust. Make sure you are not using an extension cable or switch box. We recommend plugging the monitor directly to the video card output connector on the back.

Move electrical devices that may cause electrical interference as far away from the monitor as possible. Use the maximum refresh rate your monitor is capable of at the resolution you are using. The Computer Power Switch should be in the ON position.

The Computer Video Card should be snugly tted in its slot.

Make sure the monitor’s video cable is properly connected to the computer. Inspect the monitor’s video cable and make sure no pin is bent. Make sure your computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.

Inspect the monitor’s video cable and make sure that no pin is damaged. Make sure the monitor’s video cable is properly connected to the computer.

Adjust RGB color or select desired color temperature.

Use Windows 7/8/10 shut-down mode to adjust CLOCK and FOCUS. Press to auto-adjust.

Please refer to Regulation & Service Information which is in the CD manual

or www.aoc.com (to nd the model you purchase in your country and to nd

Regulation & Service Information in Support page.

Specification

General Specification

Model name Q32E2N Driving system TFT Color LCD

Viewable Image Size 80cm diagonal

Panel

Others

Physical Characteristics

Environmental

Pixel pitch 0.2727(H)mm x 0.2727(V) mm

Video HDMI Interface & DP Interface

Separate Sync

Display Color 1.07B Colors Horizontal scan range

Horizontal scan Size(Maximum) Vertical scan range Vertical Scan Size(Maximum) Optimal preset resolution

Max resolution 2560x1440@75Hz

Plug & Play VESA DDC2B/CI

Power Source 100-240V~, 50/60Hz

Power Consumption

Connector Type DP/HDMI/Earphone out

Signal Cable Type

Temperature

Humidity

Altitude

H/V TTL

30-114kHz

698.112mm 48-75Hz

392.688mm 2560x1440@60Hz

Typical (default brightness and contrast) 40W

Max. (brightness = 100, contrast =100) ≤ 60W

Standby mode ≤0.3W

Detachable

Operating 0°~ 40°

Non-Operating -25°~ 55°

Operating 10% ~ 85% (non-condensing)

Non-Operating 5% ~ 93% (non-condensing)

Operating 0~ 5000 m (0~ 16404ft )

Non-Operating 0~ 12192m (0~ 40000ft )

Preset Display Modes

STANDARD RESOLUTION

VGA 640x480@60Hz 31.469 59.94

VGA 640x480@67Hz 35 66.667

VGA 640x480@72Hz 37.861 72.809

VGA 640x480@75Hz 37.5 75

DOS MODE 720x400@70Hz 31.469 70.087

DOS MODE 720x480@60Hz 29.855 59.710

SD 720x576@50Hz 31.25 50

SVGA 800x600@56Hz 35.156 56.25

SVGA 800x600@60Hz 37.879 60.317

SVGA 800x600@72Hz 48.077 72.188

SVGA 800x600@75Hz 46.875 75

SVGA 832x624@75Hz 49.725 74.551

XGA 1024x768@60Hz 48.363 60.004

XGA 1024x768@70Hz 56.476 70.069

XGA 1024x768@75Hz 60.023 75.029

XGA 1024x768@75Hz 60.241 74.927

HORIZONTAL

FREQUENCY(kHz)

VERTICAL

FREQUENCY(Hz)

SXGA 1280x1024@60Hz 63.981 60.02

SXGA 1280x1024@75Hz 79.975 75.025

Full HD 1920x1080@60Hz 67.5 60

QHD 2560x1440@60Hz 88.787 59.951

QHD 2560x1440@75Hz 111.028 74.968

Pin Assignments

19-Pin Color Display Signal Cable

Pin No. Signal Name Pin No. Signal Name Pin No. Signal Name

1. TMDS Data 2+ 9. TMDS Data 0- 17. DDC/CEC Ground

2. TMDS Data 2 Shield 10. TMDS Clock + 18. +5V Power

3. TMDS Data 2- 11. TMDS Clock Shield 19. Hot Plug Detect

4. TMDS Data 1+ 12. TMDS Clock-

5. TMDS Data 1Shield 13. CEC

6. TMDS Data 1- 14. Reserved (N.C. on device)

7. TMDS Data 0+ 15. SCL

8. TMDS Data 0 Shield 16. SDA

20-Pin Color Display Signal Cable

Pin No. Signal Name Pin No. Signal Name

1 ML_Lane 3 (n) 11 GND

2 GND 12 ML_Lane 0 (p)

3 ML_Lane 3 (p) 13 CONFIG1

4 ML_Lane 2 (n) 14 CONFIG2

5 GND 15 AUX_CH(p)

6 ML_Lane 2 (p) 16 GND

7 ML_Lane 1 (n) 17 AUX_CH(n)

8 GND 18 Hot Plug Detect

9 ML_Lane 1 (p) 19 Return DP_PWR

10 ML_Lane 0 (n) 20 DP_PWR

Plug and Play

Plug & Play DDC2B Feature

This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the monitor

to inform the host system of its identity and, depending on the level of DDC used, communicate additional information

about its display capabilities.

The DDC2B is a bi-directional data channel based on the I2C protocol. The host can request EDID information over the

DDC2B channel.

AOC Q32E2N Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Safety

National Conventions

Power

Installation

Cleaning

Other

Setup

Contents in Box

Setup Stand & Base

Adjusting Viewing Angle

Connecting the Monitor

Wall Mounting

Adaptive-Sync function

Adjusting

Hotkeys

OSD Setting

Luminance

Color Setup

Picture Boost

OSD Setup

Game Setting

Extra

Exit

LED Indicator

Troubleshoot

Specification

General Specification

Preset Display Modes

Pin Assignments

Plug and Play