Ameriphone ER User Guide

©AMERIPHONE products are manufactured by Walker, A Division of Plantronics, Inc. 12082 Western Avenue, Garden Grove, CA 92841 (800) 874-3005 VOICE • (800) 772-2889 TTY/TDD • (714) 897-4703 FAX email: ameriphonecs@plantronics.com website: www.ameriphone.com

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Ç A

Users’ Guide

ER 5270-4051 A 4/03

∆

M03600 ER

ER Emergency

Response Telephone

IMPORTANT INSTRUCTIONS

Contents

Important Safety Instruction....................................................................................................................1

Introducing the ER

Warranty Service..................................................................................................................................4

Sales Receipt........................................................................................................................................4

Help from Ameriphone ..........................................................................................................................4

Package Checklists ................................................................................................................................5

Features ..............................................................................................................................................6

Setting Up Your ER

Installing the Backup Batteries ................................................................................................................7

Setting the Dial Mode............................................................................................................................7

Connecting for Desk or Wall Mount ......................................................................................................8

Desktop Use ................................................................................................................................8

Wall Mounts................................................................................................................................8

Basic Operations

To Adjust Volume and Tone Clarity ........................................................................................................10

To Use the Hold Button..........................................................................................................................11

To Use the Prog/Flash Button ................................................................................................................11

To Use the Redial/Pause Button..............................................................................................................12

To Use the Speakerphone......................................................................................................................12

To Record Your Name, Address/Emergency Message ............................................................................12

To Check/Play Your Recording ..............................................................................................................13

To Program Your Emergency Contact Phone Numbers ..............................................................................14

To Program a Pager as an Emergency Contact........................................................................................14

To Make an Emergency Call Using the Phone..........................................................................................15

To Make an Emergency Call Using the Remote Pendant............................................................................15

To Handle an Emergency Call ..............................................................................................................16

To Cancel Emergency Calling [In case of a false alarm or mistaken activation] ..........................................17

To Program Frequently Dialed Numbers for Memory Dialing ....................................................................17

To Dial from Memory............................................................................................................................18

Advanced Operations

Test the Remote Help Pendant’s Setting ..................................................................................................19

To Re-program the Remote Pendant ........................................................................................................19

To Set the Inactivity Timer......................................................................................................................20

To Listen In Using Remote Audio Monitoring............................................................................................21

If Not Connected to an Answering Machine ..................................................................................22

If Connected to an Answering Machine ........................................................................................22

With Voice Mail Service ..............................................................................................................23

To Change Your “Remote Audio Monitoring Access Code” ......................................................................23

To Check Your ER Settings Status ............................................................................................................24

Troubleshooting Chart ..........................................................................................................................25

Regulatory Compliance .........................................................................................................................26

Warranty ............................................................................................................................................32

Specifications ......................................................................................................................................34

Index ................................................................................................................................................35

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Important Safety Instructions

Thank you for purchasing the ER from Ameriphone. Ameriphone has made every effort to make the ER the finest Personal Emergency Response System on the market today. However, for your safety, please take the following precautions when using the ER.

• The ER should be tested regularly to ensure proper delivery of your pre-recorded emergency message when activated by the Emergency Button or the Remote Help Pendant. This is your responsibility as the user of the product.

• Certain structures within a household may block the transmitter signal. It is up to the user to test the transmitter within the area of use to determine if dead areas exist, and where they are located.

• Do not place the ER on any metal surface. It could reduce reception range.

• Using the ER does not guarantee that you will make contact or receive help. The ER is only an aid to assist you in calling for help.

• The transmitter should be tested frequently to protect against undetected interference or fault.

• The unit will function as a normal telephone if there is no power supplied either by batteries or the AC/DC adapter.

• When the batteries are low, the low battery light will be on. If this

happens, make sure the AC/DC adapter is plugged in.

• For U.S. installation only: the ER is required to comply with Part 15 of the FCC Rules and Regulations. As such, it has limited transmitter power and therefore limited range.

• Changes or modifications to the device may void FCC compliance.

FEDERAL COMMUNICATIONS COMMISSION RADIO AND TELEVISION INTERFERENCE STATEMENT FOR A CLASS ‘B’ DEVICE

This equipment generates and uses radio frequency energy and, if not installed and used properly, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Subpart B of FCC Rules and Regulations (as outlined in the Code of Federal Regulation, Title 47), which are designed to provide reasonable

protection against such

interference in a residential installation.

User Instructions:

If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off then on, the user is encouraged to try to correct the interference by one or more of the following measures:

IMPORTANT INSTRUCTIONS

Important Safety Instructions

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into a different outlet so that the equipment and receiver are on different branch circuits.

• Consult the dealer or an experienced radio/ TV technician for help

Changes or modifications not expressly approved by AMERIPHONE could void the user’s authority to operate the equipment.

When using your telephone equipment, always follow basic safety precautions to reduce the risk of fire, electric shock, and injury to persons, including the following:

1. Read and understand all

instructions. Observe all warnings and other markings on the product.

2. During thunderstorms, avoid using

telephones. There may be a slight chance of electric shock from lightning.

3. Do not use a telephone near a gas

leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area where gas is leaking.

4. Do not use this product near water, or

when you are wet. For example, do not use it in a wet basement or shower

, or next to a swimming pool, bathtub, kitchen sink or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with

any liquids, unplug any phone line or power cord immediately.

5. Install this product in a protected location where no one can trip over any phone line or power cord. Protect cords from damage or abrasion.

6. If this product does not operate normally, review the “Troubleshooting” section. If you cannot resolve the problem, or if the product is damaged, refer to the Ameriphone Warranty. Opening this product or reassembling it incorrectly may expose you to hazardous voltages or other risks. Opening this product automatically voids the warranty.

7. If this product uses batteries as power back-up during power outage, replace batteries only as described in this owner’s manual. Do not burn or puncture used batteries — they contain caustic chemicals.

8. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: A.When the power supply cord or

plug is damaged or frayed.

B. If liquid has been spilled on the

product.

C.If the product has been

exposed to rain or water.

D.If the product does not operate

normally by following the operating instructions. Adjust only those controls that are covered by the

IMPORTANT SAFETY INSTRUCTIONS

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Important Safety Instructions

operating instructions because improper adjustment of other controls may result in further damage.

E. If the product has been dropped or

appears damaged.

F. If the product exhibits a distinct

change in performance.

9. If this product has a polarized plug with one wide prong, it may not fit in non-polarized outlets. Do not defeat the purpose of these plugs. If they do not fit in our outlet, the outlet should be replaced by an electrician.

ADDITIONAL SAFETY NOTES FOR CANADIAN USERS

NOTICE:

The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing the equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated

by the supplier. Any repairs or alteration made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as soon as possible.

NOTICE: The LOAD NUMBER (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the sum of the load numbers of all devices does not exceed 100.

SAVE THESE INSTRUCTIONS

Help from Ameriphone

For help with using your ER, call our Customer Relations department at 800-874-3005.

Please make sure your ER package includes the items shown in Figure 1.

Introducing the ER

Thank you for selecting the ER personal emergency response telephone from Ameriphone. These Operating Instructions and the associated Quick Operating Guide provide you with the information you need to use your ER effectively and safely. Read this manual thoroughly before using your telephone. Keep the manual

near the telephone for

easy reference.

Warranty Ser vice

Your telephone is designed to provide years of quality service. But, should the phone malfunction and the Trouble-shooting Chart on page 20 not resolve the problem, follow the Warranty procedure on page 21.

Sales Receipt

Be sure to save your sales receipt as proof of purchase date should you need warranty service.

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Handset

Package Checklist

Users’ Guide

Base Unit

Telephone Line Cords

Handset Coil Cord

Operating Guides

Figure 1 - Package Components

Mounting Bracket

A/C Adapter

Remote Pendant

with Holder

Instruction Card

for Callers

INSTRUCTIONS

FOR CALLERS

Features on the ER

Figure 2 - Base Unit Controls

RINGER volume switch

A/C adapter and phone line connection

TONE/PULSE switch

REMOTE HELP PENDANT

with holder

MEMORY buttons

REDIAL / PAUSE button VOL volume slider

SPEAKER button LOW BATTERY indicator

AMPLIFY button AMPLIFY indicator

HOLD indicator

TONE

slider

HOLD

button

FLASH button/ PROG [program] button

Setting up Your ER

There are five steps involved in setting up your ER.

• Insert four AA NICAD batteries for back-up in case of AC power outage.

• Decide if you want the phone to sit on a desk or hang on the wall.

• Connect the telephone components.

• Program up to 12 telephone numbers into the memory buttons.

• Setup special features

Installing the Backup Batteries

If there is a power outage, the ER will operate for 4-8 hours with four AA NiCad back-up batteries (not included).

To install new battery:

1.Slide open the battery compartment cover on the bottom of the telephone (Figure 3).

2.Install four fresh batteries. Be sure to observe batter y polarity as imprinted on the base of the compartment. The low battery indicator will light up if

the batteries are running low. The phone operates as a regular phone if there is no power or battery.

Setting the Dialing Mode

Set the dial mode switch to T (tone) if you have touch tone service. Set the switch to

P (pulse) if you have rotar y

dialing.

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Insert batteries here

Press in here to open battery compartment

Figure 3 - Accessing the Battery

the handset when you hang up.

2.Insert the tabs of the phone base into the slots in the lower position of the base as shown in Figure 6. Push the phone base in and down firmly until it snaps into place.

Setting up Your ER

Connecting for Desk or Wall Mount

Desktop Use

1.Connect the telephone line cord and the handset cord to the telephone as shown in Figure 4.

2.Plug the AC adapter into an electric outlet and into the telephone as shown in Figure 4.

3.Lift the handset and listen for a dial tone.

The phone is ready to use.

Wall Mount

1.Pull the handset hook out as shown in Figure 5 and reverse its position so that the hook points up and will hold

Figure 4 - Connecting the Components

Figure 5 - Reversing the Hook

Figure 6 - Phone Base for Wall

Mounting

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Setting up Your ER

The ER Is Ready to Use Right Out of the Box

Your Emergency Response Telephone comes ready to use right out of the box. All you have to do is plug the phone in, program your emergency contact phone numbers (up to six contacts, but at least one is needed). It has already been pre-programmed at the factory with the features listed below.

1. Upon plug-in, the unit will say -

“The unit is ready.”

2. A pre-recorded emergency voice message saying -

“Emergency, Emergency. This person is having a serious emergency at home. Please contact them at once. Press a key to acknowledge.”

3.The Remote Audio Monitoring Access Code is 1,2,3.

4. The Inactivity Timer is set to OFF.

3. Plug in the short phone line cord and mount the phone as shown in Figure 7.

4. See Desktop Use section and follow steps 1 through 3.

Basic Operations

Figure 7 - Wall Mounting Installation

Basic Operations

3. Slide the TONE control left or right to achieve the word clarity that’s best for you.

Caution: Repeated incremental exposure to amplification levels greater than 18 dB may be harmful to individuals without hearing disabilities. Therefore, do not remove the warning label attached to the back of the handset. If it is likely that a visually impaired person will use the telephone, securely attach the provided warning printed in Braille to the back of the handset (See, Diagram A).

To Adjust Volume and Tone Clarity

1. Press the AMPLIFY button as shown in Figure 8 to turn the incoming voice amplifier on or off. When

AMPLIFY is on, the

AMPLIFY indicator comes on.

2.Adjust the volume in the handset by moving the

VOL

slide control in Figure 9. With AMPLIFY on, incoming volume will be up to 30 dB louder.

P E

HOLD PROG/FLASH

TONE

LO HI

SPEAKER

REDIAL/PAUSE

VOL

AMPLIFY

Figure 8 - AMPLIFY Button and Indicator

TONE

LO HI

VOL

AMPLIFY

HOLD PROG/FLASH SPEAKER

REDIAL/PAUSE

Figure 9 - Volume Slide Control

TONE

LO HI

VOL

AMPLIFY

HOLD PROG/FLASH SPEAKER

REDIAL/PAUSE

Figure 10 - Tone Slide Control

Diagram A.

LOUD

VOLUME

USE WITH

CAUTION

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Using Your XL-30 (Continued)

To Use the PROG/FLASH Button

1. When the handset is in the cradle, the

PROG function

activates. The

PROG button can be used to record your name, address/emergency message and to program your emergency contacts. For directions, turn to these sections in the manual. When the

PROG

button is pressed, voiced prompts will take you through programming of the telephone.

2. When the handset is picked up and the

PROG/FLASH button

is pressed, the

FLASH function

activates. The

FLASH button is used to access services from your local phone company, such as call waiting and 3-way calling.

Note: In standard use, the amplifier turns off whenever you hang up the telephone. This is a useful feature if many people use the phone. If you want the amplifier to always remain on, slide the Volume Reset Override switch on the back of the phone to

ON, as shown in Figure 11.

To Use the HOLD Button

To put a call on hold, press the HOLD button and return the handset to its cradle. You will notice the

HOLD

indicator light comes on. Note: If you pick up an extension phone on the same line when the ER is on hold, the ER will disconnect and you can continue your conversation on the extension phone.

Figure 11 - Volume Reset Override On/Off

MANUAL AUTO

OFF ON

Volume Reset Override

P E

TONE

LO HI

VOL

AMPLIFY

HOLD PROG/FLASH SPEAKER

REDIAL/PAUSE

Basic Operations

To Use the REDIAL/PAUSE Button

1. When the handset is picked up, if you press the

REDIAL/PAUSE

button once, the REDIAL function activates. To redial the last number called, pick up the handset and press the

REDIAL button. The phone will redial up to 31 digits.

2. If you press the REDIAL/PAUSE button after any other NUMBER

KEY

button, the PAUSE function

activates. Press

PAUSE to insert a 2 second pause when dialing out-going phone numbers.

To Use the Speakerphone

1.Press the SPEAKER button.

2. Slide the VOL control to adjust the volume.

To Record Your Name, Address/ Emergency Message

1. Press the PROG/FLASH button.

2. Press

2 and wait for the beep.

P E

TONE

LO HI

VOL

AMPLIFY

HOLD PROG/FLASH SPEAKER

REDIAL/PAUSE

TONE

LO HI

VOL

AMPLIFY

HOLD PROG/FLASH SPEAKER

REDIAL/PAUSE

Basic Operations

3. Then state (within 10 inches of the phone) your name, address, phone number and any other additional personal information. For example, your message could be as follows:

“Hi, this is Art Jones at 123 Main St. My phone number is 714-555-1212.”

4. Press # to end recording.

5. Your information will be played in front of the pre-recorded emergency voice message.

To Check/Play Your Recording

1. Press the PROG button.

2.Press

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Basic Operations

To Program Your Emergency Contact Phone Numbers

1. Press the PROG button.

2. Press

3. Press the first memory key M1. The phone will announce the number stored at this location, or tell you if it is empty.

4. Enter the telephone number.

5. Press the

PROG button.

6. Repeat the above steps for each emergency contact from M2 through M6.

7. Press the PROG button again to exit.

How to Program a Pager as an Emergency Contact

You can program a pager number as one or more of your emergency contact numbers. When the emergency button with the pager number is pushed, the phone will dial the pager number. When the pager answers, the phone will send the home number (or any series of numbers that you would like to use as a code) as a

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Basic Operations

message. Pager number and message number can be up to 31 digits long, including the # keys. The pager numbers can be programmed by following the procedures below.

1. Press the PROG button. 2 Press the 1 key.

3. Press the desired memory button.

4. Press the # key, followed by the contact pager number and the # key again, followed by your home number and the # key again.

5. For toll-free pager numbers that use a pin number, follow this procedure: Press the # key, followed by the toll-free pager number and the # key again, followed by the pin number and the # key again, followed by your home phone number and the # key again. Here’s an example: #18007598355#4541 #7148970808#

6. Press the PROG button to store the number

To Make an Emergency Call Using the Phone

1. Press the red EMERGENCY button. Your ER phone will automatically dial your emergency contact numbers.

To Make an Emergency Call Using the Remote Help Pendant

1. Press the button on the remote pendant.

2. Your phone will begin automatically

dialing your emergency contacts.

NOTE: Please make sure you have tested your Remote Help Pendant. See

ADVANCED OPERATIONS.

Basic Operations

“HOW TO HANDLE AN

EMERGENCY CALL”

You can make copies of this section and give them to your emergency contacts. There is a space on the bottom of the page for you to write the access code number for quick reference.

* Once an emergency call is dialed, either from the phone or the remote pendant, the ER immediately begins dialing your pre-programmed emergency contact numbers.

* When a person answers the phone, they will hear the emergency voice recording. For example,

“Hi, this is Art Jones at 123 Main Street, my phone number is 555-1212”

, followed by the factory pre-recorded voice announcement—”Emergency,

Emergency. This person is having a serious emergency at home. Please contact them at once. Press a key to acknowledge”

At this time, the emergency contact can press any key to continue. Once a key is entered, the two-way speakerphone communication is established and the contact can speak

to the ER user. The message will repeat three times. If no key is entered, then the phone will hang up and continue to dial the next emergency number. If a key is entered, the contact and the ER user can speak for 60 seconds. After 60 seconds, the phone will prompt the contact for the access code. If the contact hangs up before entering the access code (factory default code is set as 123), the ER will continue to dial the next emergency contact number.

* The ER will ask for the access code twice. If no key is entered, the ER will hang up and dial the next emergency contact number. Once the access code is entered, a recorded message will tell the contact

“code acknowledged” and allow conversation for another 60 seconds. Every 60 seconds, the ER will prompt the contact to enter a key to continue. When you are finished with your conversation, hang up the phone.

* The phone will dial all the pre-programmed emergency numbers a maximum of 250 times or until a person is reached who responds by entering the access code.

* Access Code ______ ______ ______

Basic Operations

To Cancel Emergency Calling [In Case of a False Alarm or Mistaken Activation]

1. Press the RESET button. The ER will hang up.

To Program Frequently Dialed Numbers for Memor y Dialing

1. Press the PROG button.

2. Press

3. Press a memory button.The phone will announce the stored number, if any, at this location.

4. Enter the telephone number. There

can be up to 31 digits in

the number.

5. Press the PROG button.

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Basic Operations

6.Repeat the above steps to program the other memory buttons.

7. You can insert pictures or icons in each memory keypad to remind you whose number has been programmed into it.

8.Press the

PROG button again to

exit.

To Dial from Memory

1. Lift handset.

2. Press the desired

Memory

button.

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Advanced Operations

4.Press any key on the phone to exit TEST mode.

5.If the ER doesn’t beep in Step 3, follow the directions in the next section to re-program the remote transmitter.

To Re-program the Remote Help Pendant

1.With the handset in the cradle, press the

RESET button on the ER unit and hold the button until you hear the word “LEARN.”

Test the Remote Help Pendant’s Setting

1.Make sure the handset is in the cradle

2.Press

RESET and hold until

you hear the word “TEST”.

3.Press the remote pendant button. The ER unit will then beep, letting you know that the remote pendant has been programmed correctly. If you don’t press the button, TEST mode will be terminated after 2 minutes.

Advanced Operations

2. Follow the voice prompt and press the remote pendant’s button once.

3.Wait for the 2nd voice prompt to say,

“Press and hold the

button until the phone beeps.”

When you hear this, press and hold the remote pendant’s button for about 4 seconds.

4.The low battery indicator will blink rapidly and the phone will beep at the end, indicating that the remote pendant has been programmed correctly. After the phone beeps, the pendant should be successfully re-programmed. The ER unit will then start the

TEST mode. Go to the previous section to test the re-programmed pendant.

To Set the Inactivity Timer

• The Inactivity Timer activates the Emergency Calling feature of the ER. If, after either 24 or 48 hours, there hasn’t been any telephone activity on the ER, it automatically begins dialing your pre-programmed emergency contacts.

• Your ER comes from the factory with the Inactivity Timer set to OFF. To turn it on and set it, follow these steps:

1.With the handset in the cradle, press the

PROG button.

Advanced Operations

2. Press 4.

3.Choose one of the following:

• Press 2 to set Inactivity Timer to 24 hours

• Press 3 to set Inactivity Timer to 48 hours, or

• Press 1 to set Inactivity Timer to OFF mode.

For Someone to Call You and Listen In Using Remote Audio Monitoring

REMOTE AUDIO MONITORING

The following instructions are for someone to call you, the ER user, in case they did not hear from you as expected. Please give a copy of these important instructions to the appropriate persons for quick reference.

INSTRUCTIONS FOR CALLERS:

Please make sure you know if the ER user is using an answering machine or if he/she subscribes to voice mail service.

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WHAT IS REMOTE AUDIO MONITORING?

If a loved one, to whom you’ve given your Monitor Access Code, becomes worried about you, this feature allows him or her to call you, turn on the speakerphone of your ER remotely and listen in or talk to you. If everything is all right, you just answer the phone in a normal manner.

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Ameriphone ER User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual