Ameriphone DIALOGUE III, DIALOGUE IIIP, DIALOGUE TTY User Manual
∆
TTY
DIALOGUE III / III–P TTY
Text Telephone
12082 Western Avenue
Garden Grove, CA 92841
TTY/TDD: (800) 772-2889
VOICE: (800) 874-3005
Fax: (714) 897-4703
email: ameriphonecs@plantronics.com
web: www.ameriphone.com
©2003 Plantronics, Inc. All rights reserved. Ameriphone, Walker and Plantronics are
trademarks or registered trademarks of Plantronics, Inc.
M082503 DIII Rev A
Operating Instructions
When using your telephone equipment, always follow basic safety precautions to reduce the risk of
fire, electric shock, and injury to persons, including
the following:
1. Read and understand all Instructions.
Observe all warnings and other markings on
the product.
2. During thunderstorms, avoid using telephones except cordless models. There may
be a slight chance of electric shock from
lightning.
3. Do not use a telephone near a gas leak. If
you suspect a gas leak, report it immediately, but use a telephone away from the area
where gas is leaking.
4. Do not use this product near water, or when
you are wet. For example, do not use it in a
wet basement or shower, or next to a swimming pool, bathtub, kitchen sink or laundry tub.
Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any
liquids, unplug any line or power cord immediately. Do not plug the product back in until it
has dried thoroughly.
5. Install this product in a protected location
where no one can trip over any line or
power cord. Protect cords from damage or
abrasion.
6. If this product does not operate normally,
read “troubleshooting” section. If you cannot
resolve the problem, or if the product is damaged, refer to the Ameriphone Warranty. Do
not open this product except as may be
directed in this owner’s manual. Opening this
product or reassembling it incorrectly may
expose you to hazardous voltages or other
risks. Opening this product automatically
voids the warranty.
7. If this product uses batteries as power back-up
during power outages, replace batteries only
as described in this owner’s manual. Do not
burn or puncture used batteries — they contain caustic chemicals.
8. Unplug this product from the wall outlet and
refer servicing to qualified service personnel
under the following conditions:
A. When the power supply cord or plug is
damaged or frayed.
B. If liquid has been spilled on the product.
C. If the product has been exposed to rain or
water.
D. If the product does not operate normally by
following the operating instructions. Adjust
only those controls that are covered by the
operating instructions because improper
adjustment of other controls may result in
further damage.
E. If the product has been dropped or
appears damaged.
ADDITIONAL SAFETY NOTES FOR CANADIAN USERS
NOTICE: The Canadian Department of
Communications label identifies certified equipment. This certification means that the equipment
meets certain telecommunications network protective, operational and safety requirements. The
department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing the equipment, users should
ensure that it is permissible to be connected to the
facilities of the local telecommunications company.
The equipment must also be installed using an
acceptable method of connection. The customer
should be aware that compliance with the above
conditions may not prevent degradation of service
in some situations. Repairs to certified equipment
should be made by an authorized Canadian maintenance facility designated by the supplier. Any
repairs or alteration made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the
user to disconnect the equipment.
Users should ensure for their own protection that
the electrical ground connections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
CAUTION: Users should not attempt to make
such connections themselves, but should contact
the appropriate electric inspection authority, or
electrician, as soon as possible.
NOTICE: The LOAD NUMBER (LN) assigned to
each terminal device denotes the percentage of the
total load to be connected to a telephone loop
which is used by the device, to prevent overloading.
The termination on a loop may consist of any combination of devices subject only to the requirement
that the sum of the load numbers of all devices does
not exceed 100.
SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
F. If the product exhibits a distinct change in
performance.
9. If this product has a polarized plug with one
wide prong, it may not fit in non-polarized out
lets. Do not defeat the purpose of these
plugs. If they do not fit in your outlet, the outlet
should be replaced by an electrician.
TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION
........................................................................................................3
CHAPTER 2: COMPONENT CHECKLIST ......................................................................................3
CHAPTER 3: IDENTIFYING THE FEATURES ................................................................................4
CHAPTER 4: INSTALLATION ..........................................................................................................6
A. Power and Phone Line Connection ..........................................................................6
B. Loading Paper Into Printer ........................................................................................6
CHAPTER 5: SETTING UP YOUR TTY ............................................................................................7
A. Relay Number Voice Announcer ..............................................................................7
B. Phone Directory for Memory Dialing ........................................................................7
C. Factory Preset Modes of Operation ........................................................................7
D. Personalized Greeting Message (optional) ..............................................................8
E. Personalized Outgoing Message for Auto Answer (optional)....................................8
F. Other Operation Options (optional) ..........................................................................8
F.1 Printer Letter Sizes..................................................................................8
F.2 Screen Display Direction ........................................................................8
F.3 Tone/pulse Dialing ..................................................................................8
F.4 Changing Password for Remote Message Retrieval ..............................9
F.5 Turning Off Toll Saver and Selecting
Number of Rings for Auto Answer ........................................................9
F.6 Transmission Speeds..............................................................................9
F.7 Call Interrupt ..........................................................................................9
F.8 Relay Voice Announcer ........................................................................10
F.9 Printing Auto-Answer Message ............................................................10
CHAPTER 6: OPERATING YOUR TTY ............................................................................................10
A. Making a Phone Call (Direct Connect) ..................................................................10
A.1 Turning Off Audible Identification Tone (optional) ................................10
A.2 Manual Dialing from Keyboard..............................................................10
A.3 Memory Dialing ....................................................................................11
A.4 Calling 911 Emergency Number ..........................................................11
A.5 Last Number Redial ..............................................................................11
A.6 Auto Busy Redial ..................................................................................11
B. Answering a Phone Call..........................................................................................11
C. Call-On-Hold ..........................................................................................................12
D. Using Auto Answer ................................................................................................12
E. Playing Back/ Clearing Recorded Messages ........................................................12
F. Retrieving Messages Remotely ..............................................................................12
G. Preparing a Memo ..................................................................................................13
H. Sending a Prepared Memo ....................................................................................13
I. Recording a Conversation Into Memory ................................................................13
J. Reviewing and Editing a Memo ..............................................................................14
K. Printing a Memo or Conversation Stored in Memory .............................................14
TABLE OF CONTENTS
CHAPTER 7: ADDITIONAL FEATURES
......................................................................................14
A. Wait For Response ..............................................................................................14
B. Call Transfer ..........................................................................................................14
C. 3-Way Calling ........................................................................................................15
D. Telebanking and Credit Card Calling ......................................................................15
E. Checking Available Memory....................................................................................15
F. Clearing The Entire Memory ..................................................................................16
G. Using an External Printer ........................................................................................16
H. Voice Carry Over Calls (VCO)......................................................................... ......16
I. Using Acoustic Cups ..............................................................................................17
J. Using Help Menu ....................................................................................................17
K. Date and Time Stamping ........................................................................................17
L. ASCII Code ............................................................................................................18
CHAPTER 8: AVAILABLE OPTIONAL ACCESSORIES ..............................................................19
A. Installing or Replacing Batteries ............................................................................19
B. Heavy Duty Batteries ..............................................................................................19
C. Built–In Printer ........................................................................................................19
D. Training Videos ......................................................................................................19
CHAPTER 9: TROUBLE SHOOTING ............................................................................................20
CHAPTER 10: MAINTENANCE INFORMATION ............................................................................21
A. Caring for Your TTY ..............................................................................................21
B. Recharging Batteries ..............................................................................................21
CHAPTER 11: TTY USER'S ETIQUETTE ........................................................................................21
CHAPTER 12: WARRANTY INFORMATION ................................................................................22
CHAPTER 13: REPAIR INFORMATION ..........................................................................................23
CHAPTER 14: FCC REGISTRATION ..............................................................................................24
CHAPTER 15: SPECIFICATIONS ....................................................................................................24
CHAPTER 16: PROTECTION PLUS EXTENDED WARRANTY PROGRAM ..............................25
OWNER REGISTRATION CARD ..............................................................................27
INDEX ........................................................................................................................................29
Thank you for selecting your new DIALOGUE Text
Telephone (TTY) from AMERIPHONE Inc. It has
been designed to meet the highest quality standards in order to provide you with years of convenience and trouble free service.
Please read these operation instructions thoroughly
before using your TTY. Keep this manual for future
reference.
You must save your sales receipt as proof of purchase in the event that you need warranty service.
Mail in your Product Registration Card within ten
days. Although registration is not required for warranty service, the information you provide will allow
us to contact you with any new developments
about your TTY’s operation. Your TTY comes with
a one year warranty. To ensure years of trouble
free service, we also offer our exclusive PROTECTION PLUS EXTENDED WARRANTY PROGRAM
at a very minimal cost.
PROTECTION PLUS offers savings on TTY
accessories and much more. Please see Chapter
12 and 17 for warranty details. Please retain all
original packing material for shipping your TTY to a
service location safely if and when it needs servicing.
Throughout this manual, is used to denote a
key on the keyboard. For example, represents the return key. tells you
what is being displayed on the TTY screen. For
example,
means the word DIALING is displayed.
DIALOGUE Keyboard: The following special
function keys are not presently functional in
Baudot mode of transmission: @, %, ^, &, *, _, <
and >. Thus, you don't need to be concerned with
them, there is nothing wrong with the keyboard.
They are only functional in the ASCII mode.
If you have any questions about your DIALOGUE
TTY, please call our Customer Relations Department at (714) 897-1111 (TTY) or (714) 897-0808
(Voice).
CHAPTER 1
INTRODUCTION
CHAPTER 2
COMPONENT CHECKLIST
Your DIALOGUE TTY package
should contain the following items
Telephone Cord
DIALOGUE
OPERATING
INSTRUCTIONS
AND
QUICK GUIDE
Figure 1 - Package Components
Six NiCad
Rechargeable Batteries
(Installed)
Operating Instructions
DIALOGUE TTY
Printer Paper
(DIALOGUE III–P)
AC Adapter/Charger
DIALING
3
DIALOGUE III / III–P TTY
Features on DIALOGUE III / III–P
CHAPTER 3
IDENTIFYING THE FEATURES
Printer compartment
Acoustic cups
AC adapter/charger jack
Handset orientation reference
diagram
Printer paper cover
Jack for telephone
Telephone line jack
Telephone ring signaler
ON/OFF switch (optional)
Optional heavy duty battery
compartment
Battery compartment (underneath)
Display screen
Call signal status indicator light
Power ON/OFF switch
Power indicator
key advances printer
paper by one line
Scroll key scrolls messages
forward on the screen
Spacebar
Built–in handle (underneath)
Scroll key scrolls messages
backward on the screen
key, press other keys while
holding this key down to activate
special TTY functions.
Special functions, see page 5
Telephone ring signaler
Printer ON/OFF switch
(DIALOGUE III–P only)
4
Memo – Hold down and press
2 to create or edit memos.
(Pages 8, 13)
Escape – Hold down and press
to exit from special function
modes and go back to normal TTY operation. (Page 7)
Redial – Hold down and press
to redial the last dialed number. (Page 11)
Dial – Hold down and press 0
to dial a phone number from the keyboard or Phone Directory. (Page 10, 11)
Phone Directory – Hold down
and press
1 to create or change a
phone number in memory directory.
(Page 7)
Special Function Keys on DIALOGUE III / III–P
Message Playback – Hold down
and press 6 to playback recorded messages. (Page 12)
Record Conversation – Hold down
and press 4 to record a conversa-
tion and put it into memory. (Page 13)
Send Memo – Hold down and
press 3 to send memo from memory.
(Page 13)
Auto Answer – Hold down and
press 9 to turn on your automatic answering system. (Page 12)
Option – Hold down and press
7 to review or change the operation
settings of your TTY. (Pages 7, 8, 9, 10)
Hang Up – Hold down and press
8 to hang up on your telephone con-
nection without turning your TTY off.
(Page 10)
Clear – Hold down and press
5 to clear all memos, conversations
or recorded messages in memory.
(Page 16)
CHAPTER 3
(CONTINUED)
5
A. Power and Phone Line Connection
Connect the phone cord and the AC
adapter/charger to the DIALOGUE TTY as
shown below. The AC adapter/charger provides power to operate DIALOGUE TTY while
automatically charging the rechargeable battery in the battery compartment.
You should only use the AC adapter/charger
supplied with your TTY. When the TTY is not in
use, turn the power off but keep the charger
plugged in.
B. Loading Paper Into Printer
Figure 4 - Pulling printer paper through
its cover
Figure 3 - Installing printer paper
Figure 2 - Removing paper tray cover
AC Outlet
AC Adapter
CHAPTER 4
INSTALLATION
If your TTY is equipped with a built–in printer,
follow these steps for loading printer paper.
Use 2 1/4" wide thermal paper only. Printer
paper can be ordered from Ameriphone or any
office products supplier.
1. Turn your TTY on.
2. Turn the printer switch on.
3. Remove the paper cover by pressing
down with both thumbs and sliding it
towards the back (see Figure 2).
4. Cut the paper to form a wedge as a lead.
Push the end of the paper as far as possible into the slot at back of the printer
(see Figure 3).
5. Pull the paper once it comes out of the top
or press the key several times to
advance the paper.
6. Feed the paper through the tear off slot in
the paper cover (see Figure 4). Deposit
the paper into the paper compartment
and adjust the roll to eliminate any excessive slack. Slide the paper cover into position. Your printer is now ready to print
your conversations.
Phone Wall
Outlet
Telephone or Signaling
Devices (Optional)
Phone Cord
6
1. Programming Phone Directory
1. Turn on the TTY.
2. Hold down and press 1 to select
directory.
3. Type in name (up to 9 characters) and press .
4. Type in the phone number (up to 18 digits). Press to go on to the next
directory entry.
5. When finished, hold down and
press to return to normal
TTY operation.
NOTE: A comma (,) may be entered anywhere in the digit string as a 2-second pause
during dialing. See Page 18 to store an ASCII
phone number
2. Editing Phone Directory
1. With the TTY on, hold down and
press 1 .
2. Press to scroll names in the
directory. Press to select
name and number.
3. If you want to change the number of
the person, press key to
move the blinking cursor to the right
of the digit you want to change,
press to erase the digit
Your TTY comes preset with the following
modes of operation:
1. "Hello, GA" greeting to greet callers when
you press and G simultaneously.
2. "Thank you for calling, please leave a
message, GA" for auto answer outgoing
message.
3. The printer prints incoming messages in
upper case and outgoing messages in
lower case.
4. Characters are scrolled from right to left
on display screen.
5. Tone dialing, the most common
telephone mode of operation.
6. Slash (/) punctuation key as password for
remote message retrieval.
7. Toll Saver automatically answers first call
after five rings and subsequent calls within two rings.
8. Interrupt feature and automatic identification tone are enabled.
NOTE: If you want to change any of the factory preset modes of operation, please follow
the steps on pages 8-10 for each function.
Later on, if you want to reset your TTY to all
the factory preset modes of operation, see
Chapter 7 Section F.
1. Turn on the TTY.
2. Hold down and press 7 to select
option.
3. The screen displays .
4. Type in
Y for yes and enter your local
relay service number.
Press to save.
5. Hold down and press
to return to normal TTY operation.
CHAPTER 5
SETTING UP YOUR TTY
EDIT RELAY NBR? Y/N
A. Relay Number Voice Announcer
Your TTY comes ready to use. However, for your
convenience, we suggest you set up two basic features: The Relay Number Voice Announcer to
inform the hearing caller to call Relay Service, and
Phone Directory for memory dialing.
B. Phone Directory for Memory Dialing
C. Factory Preset Modes of Operation
(to the left of cursor) and type in the
correct digit. Press to save the
revised number and return to normal
operations.
4. If you want to erase the name and the
phone number, press key
repeatedly and until it goes beyond
the last digit of the number and
CLEAR ENTRY? Y/N appears on the
screen. Type Y for yes to erase.
ENTRY CLEARED flashes on screen
and returns the TTY to normal
operation.
3. Printing the Phone Directory
1. Turn the Printer on .
2. Hold down and press 1 .
3. Hold down , press P .
7
1. Turn on the TTY.
2. Hold down and press
2 to select
the memo function.
3. Type in the name of your greeting message; , for example. Press
to save memo name.
4. Type in your message. For example,
.
5. Hold down and press
to save.
6. Hold down and press
7 to select
setup option.
7. Press two times until
appears on your
screen. Type in the name of your new
greeting. For example, .
The screen now reads .
Press to save.
8. Hold down and press
to return to normal TTY operation.
CHAPTER 5
(CONTINUED)
D. Personalized Greeting Message (optional)
F. Setting Up Other Operating Options
(optional)
DIALOGUE III/III-P can print conversations in
three letter sizes; standard, medium, and big. It
is preset to print in standard letter size. However, once it is changed it will remember and maintain the size selection.
1. To change to big size, hold down
and press
B .
2. To change to medium, hold down
and press M .
3. To change back to normal, press the
same keys.
You can verify your selection by checking the
print on the paper tape.
1. Printer Letter Sizes
GREETING
GREET MEM> HELLO
GREETING
HI, THIS IS JOHN, GA.
GREET MEM> GREETING
ANSWER
E. Personalized Outgoing Message
for Auto Answer (optional)
WE ARE NOT AVAILABLE, PLS LEAVE A MSG. GA .
2. Screen Display Direction
3. Tone/Pulse Dialing
Your TTY is preset to tone dialing. If tone dialing
is not available from your telephone company,
you can change it to pulse dialing. If changed,
the mode of dialing is set unless you change it
again.
1. Hold down and press 7 .
EDIT RELAY NBR? Y/N appears on the
screen.
2. Press repeatedly until
USING TONE DIAL? Y/N appears on the
screen.
3. Press
N to change to pulse.
4. Hold down and press
to return to normal TTY operation.
To change the mode of display from right-toleft to left-to-right:
1. Hold down and press 7 .
EDIT RELAY NBR? Y/N appears on the
screen.
2. Press repeatedly until
DISPL RT TO LFT? Y/N appears on the
screen.
3. Press
N to change. Once changed, the
TTY will continue to display in this mode
until it is changed again.
4. Hold down and press
to return to normal TTY operation.
1. Turn on the TTY.
2. Hold down and press
2 to select
the memo function.
3. Type in the name of your outgoing message; , for example.
Press to save the memo name .
4. Type in your message. For example,
5. Hold down and press
6. Hold down and press
7 to select
the setup option.
7. Press three times until
appears on
your screen.
8. Type in the name of your new outgoing
message; for example:
The screen now reads
(or the name you
have typed). Press to save.
9. Hold down and press
to return to normal TTY operation.
ANSWER
OUTMSG MEM>AUTO ANS
OUTMSG MEM>ANSWR
8
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