AMD HD 4800 X2 Service Manual

ATI Radeon HD 4800 X2 Series

User Guide

Part Number: 137-41535-10

The contents of this document are provided in connection with Advanced Micro Devices, Inc. (“AMD”) products. AMD makes no representations or warranties with respect to the accuracy or completeness of the contents of this publication and reserves the right to make changes to specifications and product descriptions at any time without notice. The information contained herein may be of a preliminary or advance nature and is subject to change without notice. No license, whether express, implied, arising by estoppel or otherwise, to any intellectual property rights is granted by this publication. Except as set forth in AMD’s Standard Terms and Conditions of Sale, AMD assumes no liability whatsoever, and disclaims any express or implied warranty, relating to its products including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, or infringement of any intellectual property right. AMD’s products are not designed, intended, authorized or warranted for use as components in systems intended for surgical implant into the body, or in other applications intended to support or sustain life, or in any other application in which the failure of AMD’s product could create a situation where personal injury, death, or severe property or environmental damage may occur. AMD reserves the right to discontinue or make changes to its products at any time without notice.

Trademarks

AMD, the AMD Arrow logo, AMD Athlon, AMD Opteron and combinations thereof, ATI and ATI product and product-feature names are trademarks of Advanced Micro Devices, Inc. HyperTransport is a licensed trademark of the HyperTransport Technology Consortium. Microsoft is a registered trademark of Microsoft Corporation. Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies.

Disclaimer

While every precaution has been taken in the preparation of this document, Advanced Micro Devices, Inc. assumes no liability with respect to the operation or use of AMD hardware, software or other products and documentation described herein, for any act or omission of AMD concerning such products or this documentation, for any interruption of service, loss or interruption of business, loss of anticipatory profits, or for punitive, incidental or consequential damages in connection with the furnishing, performance, or use of the AMD hardware, software, or other products and documentation provided herein. Advanced Micro Devices, Inc. reserves the right to make changes without further notice to a product or system described herein to improve reliability, function or design. With respect to AMD products which this document relates, AMD disclaims all express or implied warranties regarding such products, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Product Notices

Dolby Laboratories, Inc.

Macrovision

Apparatus Claims of U.S. Patent Nos. 6,836,549; 6,381,747; 7,050,698; 6,516,132; and 5,583,936. Licensed for limited viewing uses only. This product incorporates copyright protection technology that is protected by US patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Documentation Updates

AMD is constantly improving its product and associated documentation. To maximize the value of your AMD product, you should ensure that you have the latest documentation. AMD’s documentation contains helpful installation/configuration tips and other valuable feature information.

Important Safety Instructions

Note: This product is for use only with compatible UL-listed personal computers that have installation instructions detailing user installation of this class of product.

Read all instructions before beginning installation. All safety and installation instructions should be read before the product is installed or operated. Retain all instructions. Safety, installation, and operating instructions should be retained for future reference. Heed all warnings. All warnings regarding the product and its operating instructions should be obeyed.

Use appropriate grounding.

Caution:

For continued protection against the risk of electric shock and fire, install this accessory only in products equipped with a three-wire grounding plug, a plug having a third (grounding) pin. A three-pin plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the desired outlet, contact an electrician to replace the obsolete outlet. Do not remove the grounding pin of a threepin plug.

iii

Attach product securely. All product-securing screws or fasteners should be completely tightened in order to provide continuous bonding between the product and the PC chassis, as appropriate.

For cards with TV tuners:

• Ground outdoor antenna appropriately.

Caution:

Since an outdoor antenna or cable system may be connected to the product, be sure that the antenna or cable system is grounded so as to provide some protection against voltage surges and built-up static charges. Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire to the antenna discharge unit, size of grounding conductors, location of antennadischarge unit, connection of grounding electrodes, and requirements for the grounding electrode.

• Unplug system during storms or prolonged disuse.

Caution:

For added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from power-line surges.

• Install outdoor antenna system away from power lines.

Warning:

When installing an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits, as contact with them may be fatal.

Caution:

An outside antenna system should not be located in the vicinity of overhead power lines or other light or power circuits, or where it can fall into such power lines or circuits.

Note to CATV System Installer

This reminder is provided to call the CATV systems installer’s attention to Section 820-40 of the NEC, which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as is practical.

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Replacing an Existing Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

First Card for this PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Record the Serial and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Uninstalling the Old Driver (Windows® XP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Uninstalling the Old Driver (Windows Vista®) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Installing the Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installing the ATI Catalyst™ Software Suite (Windows OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Display Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Configure the Display (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

ATI Radeon HD 4800 X2 Series Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Display Adapters (Optional Accessories) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Supported Display Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

ATI CrossFireX Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

ATI CrossFireX Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing ATI CrossFireX Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Enabling ATI CrossFireX on Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Enabling ATI CrossFireX on Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

ATI CrossFireX Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using ATI Catalyst Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

ATI Catalyst Control Center Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Starting the ATI Catalyst Control Center Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Accessing ATI Catalyst Control Center Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Searching the Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Graphics Card Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Troubleshooting ATI CrossFireX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

HDTV/HDTV Adapter Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

International Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

FCC Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Industry Canada Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CE Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Waste Electrical and Electronic Equipment (WEEE) Directive Compliance . . . . . . . . . . . . . . . . . . .23

VCCI Class B ITE Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

MIC Certification Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

BSMI Certification Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

For support, you will need to record the serial number and the part number for the card before installation.

Installation Overview

The installation of the card has slightly different procedures depending on whether you are replacing an existing card or installing a graphics card in a PC for the first time. This section briefly describes the high-level steps for both cases.

Replacing an Existing Card

If you are replacing an existing graphics card, you need to:

1. Start the computer and then uninstall the old graphics driver.

2. Turn off the computer and then remove the old card.

3. Install the new card and then connect the monitor.

4. Start the computer and then install the new drivers and software.

5. Restart the computer.

Chapter 1

Installation

First Card for this PC

If this is the first graphics card for this PC, you need to:

1. With the computer off, install the new card and then connect the monitor.

2. Start the computer and then install the new drivers and software.

3. Restart the computer.

Record the Serial and Part Numbers

Write down the serial number and part number before installing. The serial number and 102 part number on the graphics card are required for registration and free support. They are located on a sticker on the back of the card.

Figure 1–1 Sample Serial and Part Numbers

The emphasized numbers in bold are required for registration and free support.

2 Installation

Uninstalling the Old Driver (Windows® XP)

Follow these steps to uninstall the existing graphics card driver in preparation for installation of a new card.

1. With the current graphics card still in the computer, close all open

applications.

2. On the Windows taskbar, click Start ▷ Control Panel and then double-click

Add or Remove Programs.

3. Select the current graphics card driver and then click Add/Remove.

The wizard will appear and help remove the current display drivers.

4. Turn off the system after the driver has been removed.

Note: If the previously installed graphics card has any additional software installed, this software may also need to be removed before restarting the computer. For example, DVD Player or Multimedia applications.

Uninstalling the Old Driver (Windows Vista®)

Follow these steps to uninstall the existing graphics card driver in preparation for installation of a new card.

1. With the current graphics card still in the computer, close all open

applications.

Click Start ▷ Control Panel. Double-click Programs and Features and then select the graphics card driver from the list of software programs.

3. Double-click Hardware and Sound and then double-click Device Manager.

4. Expand Display Adapter and then right-click the driver for the graphics card

you are replacing.

5. In the shortcut menu that appears, click Install.

The driver for the old graphics card is uninstalled.

First Card for this PC 3

6. Turn off the system.

Installing the Graphics Card

1. Turn off the computer, monitor, and other peripheral devices.

2. Unplug the computer power cord and disconnect the monitor cable from the

back panel of the computer.

Caution:

To avoid possible damage to the motherboard, wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral or removing a component from the motherboard .

Remove the computer cover.

Caution:

Remember to discharge your body’s static electricity by touching the power supply or the metal surface of the computer chassis.

Tip: If necessary, consult the computer manual for help in removing the cover.

4. Remove any existing graphics card from the computer.

5. Locate the appropriate bus slot and, if necessary, remove the corresponding

back panel cover(s).

Note: If you cannot find a bus slot to match your card, you need a graphics card with the correct bus to match your motherboard.

6. Align the graphics card with the slot and firmly press it in until the card is

fully seated.

7. Connect the internal power cables to the power connection on the graphics

card.

+ 21 hidden pages

AMD HD 4800 X2 Service Manual

Contents

Installation Overview

Replacing an Existing Card

First Card for this PC

Record the Serial and Part Numbers

Figure 1–1 Sample Serial and Part Numbers

Installing the Graphics Card