AMD 100-505835 User manual

AMD FirePro W600

User Guide

Part Number: 51633_enu_1.1

The contents of this document are provided in connection with Advanced Micro Devices, Inc. (“AMD”) products. AMD makes no representations or warranties with respect to the accuracy or completeness of the contents of this publication and reserves the right to discontinue or make changes to products, specifications, product descriptions, and documentation at any time without notice. No license, whether express, implied, arising by estoppel or otherwise, to any intellectual property rights is granted by this publication. Except as set forth in AMD’s Standard Terms and Conditions of Sale, AMD assumes no liability whatsoever, and disclaims any express or implied warranty, relating to its products including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, or infringement of any intellectual property right. AMD’s products are not designed, intended, authorized or warranted for use as components in systems intended for surgical implant into the body, or in other applications intended to support or sustain life, or in any other application in which the failure of AMD’s product could create a situation where personal injury, death, or severe property or environmental damage may occur. AMD reserves the right to discontinue or make changes to its products at any time without notice.

Trademarks

AMD, the AMD Arrow logo, ATI, the ATI logo, AMD Athlon, AMD LIVE!, AMD Opteron, AMD Phenom, AMD Sempron, AMD Turion, AMD64, All-in-Wonder, AMD Avivo, AMD Catalyst, AMD CrossFire, AMD CrossFireX, AMD FirePro, AMD FireStream, AMD HyperMemory, AMD OverDrive, PowerPlay, AMD PowerXpress, AMD Radeon, Remote Wonder, SurroundView, Theater, The Ultimate Visual Experience, Vari-Bright, and combinations thereof are trademarks of Advanced Micro Devices, Inc. HyperTransport is a licensed trademark of the HyperTransport Technology Consortium. HDMI is a licensed trademark of HDMI Licensing, LLC. PCI Express and PCIe are registered trademarks of PCI-SIG Corporation. Linux is a registered trademark of Linus Torvalds. DirectX, Microsoft, Windows, and Windows Vista are registered trademarks of the Microsoft Corporation in the United States and/or other jurisdictions. OpenCL is a trademark of Apple Inc. used by permission by Khronos. Other names are for informational purposes only and may be trademarks of their respective owners.

Dolby Laboratories, Inc.

Rovi Corporation

This device is protected by U.S. patents and other intellectual property rights. The use of Rovi Corporation's copy protection technology in the device must be authorized by Rovi Corporation and is intended for home and other limited pay-per-view uses only, unless otherwise authorized in writing by Rovi Corporation. Reverse engineering or disassembly is prohibited.

Disclaimer

While every precaution has been taken in the preparation of this document, Advanced Micro Devices, Inc. assumes no liability with respect to the operation or use of AMD hardware, software or other products and documentation described herein, for any act or omission of AMD concerning such products or this documentation, for any interruption of service, loss or interruption of business, loss of anticipatory profits, or for punitive, incidental or consequential damages in connection with the furnishing, performance, or use of the AMD hardware, software, or other products and documentation provided herein. Ensure that you have the latest documentation. © 2012 Advanced Micro Devices, Inc. All rights reserved.

Trademarks

AMD, the AMD Arrow logo, AMD Athlon, AMD FirePro, AMD Opteron, Catalyst Control Center, HydraVision, and combinations thereof are trademarks of Advanced Micro Devices, Inc. HDMI is a licensed trademark of HDMI Licensing, LLC. Pentium is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Linux is a registered trademark of Linus Torvalds. Windows and Windows Vista are registered trademarks of the Microsoft Corporation in the United States and/ or other jurisdictions. PCI Express and PCIe are registered trademarks of PCI-SIG.

Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies.

iii

Important Safety Instructions

Note: This product is for use only with compatible UL-listed personal computers that have installation instructions detailing user installation of this class of product.

Read all instructions before beginning installation. All safety and installation instructions should be read before the product is installed or operated.

Retain all instructions. Safety, installation, and operating instructions should be retained for future reference. Heed all warnings. All warnings regarding the product and its operating instructions should be obeyed. Use appropriate grounding.

Caution:

For continued protection against the risk of electric shock and fire, install this accessory only in products equipped with a three-wire grounding plug, a plug having a third (grounding) pin. This is a safety feature. Do not remove the grounding pin of a three-pin plug.

Attach product securely. All product-securing screws or fasteners should be completely tightened in order to provide continuous bonding between the product and the PC chassis, as appropriate.

Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

1.2 Performing a Quick Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.3 Before You Begin Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

1.3.1 Recording Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.3.2 Uninstalling Previous Drivers in Windows 7 or Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.1 Installing a PCI Express Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

2.2 Baseplate Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

2.3 Display Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.3.1 Multiple Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2.4 Using Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3 Drivers and Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3.1 AMD Drivers and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3.2 Installing AMD Drivers and Software in Windows 7 or Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Chapter 4 Using the Control Center Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

4.1 Control Center Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

4.2 Starting the Control Center Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4.3 Using the Control Center Help System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

4.4 Configuring a Display with Catalyst Pro Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 5 Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

5.1 Workstation Card Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

5.1.1 Computer does not boot up properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

5.1.2 There is no display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

5.1.3 There are screen defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

5.1.4 The screen image is off-center or there are odd colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

5.1.5 The operating system warns that the graphics card isn't properly configured. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

5.1.6 There are bus address or interrupt conflicts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

5.2 Workstation Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5.2.1 Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

5.2.2 Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5.3 Workstation Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2012 Advanced Micro Devices, Inc. AMD FirePro W600

5.3.1 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5.3.2 Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

5.4 Additional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

5.5 International Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5.5.1 FCC Compliance Information (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5.5.2 Industry Canada Compliance Statement (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

5.5.3 CE Compliance Information (European Union) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

5.5.4 Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

5.5.5 VCCI ITE Compliance Information (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

5.5.6 KC Certification Information (Korea) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

5.5.7 BSMI Certification Information (Taiwan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

5.5.8 C-Tick (Australia and New Zealand) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

5.5.9 Product Environmental Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

5.5.10 Waste Electrical and Electronic Equipment (WEEE) Directive Compliance (European

Union) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Appendix A Glossary - Workstation Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Before you begin installing your new AMD FirePro W600 graphics card, please make sure you have the proper system requirements and have completed the required preinstallation tasks as outlined in this chapter.

1.1 System Requirements

Table 1–1 AMD FirePro W600 System Requirements

Hardware

Operating System

Monitor

•

AMD Athlon™/AMD Opteron™ or IntelPentium® 4/Xeon processor.

•

128 MB of system memory; 256 MB or more recommended for best performance.

•

Motherboard with available ×16 lane PCI Express® connection slot

•

Internet access for software installation.

•

32- or 64-bit Windows® 7

•

32- or 64-bit Windows Vista®.

•

32- or 64-bit Linux®

•

DisplayPort display.

•

DVI digital flat-panel (DFP) display.

•

HDMI™ display (using third-party adapter).

Chapter 1

Getting Started

Note: This product is not tested or certified on Windows® XP, which supports a maximum of two displays.

1.2 Performing a Quick Installation

Experienced users and system administrators can follow these brief instructions for installing this AMD FirePro product.

Other users should refer to the detailed installation instructions, starting with

Chapter 2 Hardware Installation (p. 5).

1. Uninstall the drivers and software for any installed graphics card(s).

Note: If you are using a motherboard containing an on-board graphics solution

and do not intend to use it as part of a multiple monitor display, disable it.

2. Shut down and disconnect your computer system.

3. Remove any installed graphics card(s).

4. Install your new AMD FirePro graphics card.

5. Reassemble and connect your computer system.

2012 Advanced Micro Devices, Inc. AMD FirePro W600

2 Getting Started

1.3 Before You Begin Installation

Once you have determined that your system meets the minimum requirements, please perform the following tasks before installing your AMD FirePro W600 workstation graphics card.

1.3.1 Recording Serial Numbers

The serial number and 102 part number on the graphics card are required for product registration and warranty (proof of purchase may be required). They are located on a sticker on the back of the graphics card and are shown in boldface and underlined in the illustration below.

Record these numbers in the space provided below and retain for future use.

6. Install the AMD FirePro drivers and configuration software from the AMD Installation disc.

1. Remove the graphics card from packing.

2. Locate the white label on the back of the graphics card.

3. Record the serial number and 102 part number.

Figure 1–1 Typical Serial Number and 102 Part Number Arrangement

1 Serial number (S/N)

2 102 part number (P/N)

1.3.2 Uninstalling Previous Drivers in Windows 7 or Windows Vista

Follow these steps to uninstall the existing graphics card driver in Windows 7 or Windows Vista in preparation for installation of a new card.

Getting Started 3

1. With the current graphics card still in the computer, close all open applications.

2. Click Start ▷ Control Panel. Double-click Programs and Features and then select

the graphics card driver from the list of software programs.

3. Double-click Hardware and Sound and then double-click Device Manager.

4. Expand Display Adapter and then right-click the driver for the graphics card

you are replacing.

5. In the shortcut menu that appears, click Uninstall.

The driver for the old graphics card is uninstalled.

6. Turn off the system.

4 Getting Started

Hardware Installation

This chapter details how to install your AMD FirePro W600 card in your system.

Note: AMD recommends that you install/upgrade all AMD FirePro hardware products in your system before you install/upgrade your drivers and the AMD Accelerated Parallel Processing (APP) Software Development Kit (SDK).

2.1 Installing a PCI Express Graphics Card

Please read all installation instructions completely before you begin.

If your computer has on-board graphics, you may need to disable it through the BIOS configuration. For more information, see your motherboard documentation.

Note: Always handle a graphics card with care when adding or removing it from your system.

•

Never twist or bend your card.

Chapter 2

•

Avoid interference from the card's fan housing with mechanical hinges or clips inside your system's chassis.

•

Make sure that the PCIe® card slot-locking mechanism on the motherboard is unlocked or open before inserting or removing a card. Please consult your motherboard manual for instructions, if necessary.

1. Turn off your computer, monitor(s), and other peripheral devices.

2. Unplug the computer's power cord, and then disconnect all cables from the back

of the computer.

Caution:

Wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral cable or removing a component from the motherboard to avoid possible damage to the motherboard.

3. Remove the cover to your computer's case.

Note: If necessary, consult your computer's manual for help in removing the

cover.

Caution:

Static electricity can seriously damage computer components. Discharge your body's static electricity by touching the power supply or the metal surface of the computer chassis before you touch any components inside your computer's case to avoid damaging them.

2012 Advanced Micro Devices, Inc. AMD FirePro W600

6 Hardware Installation

4. Unscrew or unfasten and remove any existing graphics card from your

Figure 2–1 Example PCIe Card Slot-locking Mechanism

computer, if necessary.

Caution:

Make sure the PCIe card slot-locking mechanism is unlocked or open before trying to remove a graphics card. Failure to do so may damage the card and/ or the motherboard. This locking mechanism may be hidden from view by a card's fansink.

5. Locate the appropriate slot and, if necessary, remove the metal back-plate cover. Make sure all internal cables are clear of the slot.

6. Align your AMD FirePro graphics card with the PCIe slot and press it in firmly until the card is fully seated. You may need to hold open the PCIe card slotlocking mechanism with your finger when you seat the card.

7. Screw in or fasten the graphics card securely.

8. If your card requires supplementary power and must be connected directly to

the power supply, locate the appropriate power connector cable (or cables) from the power supply and connect it (or them) to the graphics card's supplementary power connector(s), which are usually located in the upper corner of the card.

Note: Before installing a card that requires a supplementary power connection, make sure your existing power supply has such a connection available.

9. Make sure no internal cables are interfering with components inside the computer (for example, a cooling fan) and replace the computer cover.

10. Reconnect any cables that were disconnected during installation and plug in the computer's power cord.

11. Turn on the monitor, and then your computer.

+ 28 hidden pages

AMD 100-505835 User manual

Contents

Table 1–1 AMD FirePro W600 System Requirements

Figure 1–1 Typical Serial Number and 102 Part Number Arrangement

Figure 2–1 Example PCIe Card Slot-locking Mechanism