Amana RS3100007 User Manual
Service
Top Load Washer
This Base Manual covers
new double front panel series,
Top Load Wash Machines.
Refer to individual Technical Sheet
for specific information on models.
Service Manual for
Amana
®
This manual is to be used by qualified appliance
technicians only. Amana does not assume any
responsibility for property damage or personal
injury for improper service procedures done by
an unqualified person.
RS3100007
Revision 0
October 1999
Table of Contents
Important Information ................................................... 3
Important Safety Information ........................................ 4
General Information
Proper Grounding and Polarization of
120 Volts Wall Outlets............................................ 5
Grounding Instructions.............................................. 5
General Operation Definition..................................... 6
Component Testing Information ................................... 7
Internal Motor Diagram and Schematic........................ 9
Troubleshooting Procedures
No hot water............................................................ 12
No cold water . ......................................................... 12
No warm water ........................................................ 12
Water fill does not stop at proper level.................... 13
Timer does not advance.......................................... 1 3
Motor does not operate. .......................................... 13
Washer smokes, overheats, and cycles on
protector or switch actuator kicks in and out........ 14
No agitation............................................................. 14
Constant agitation. .................................................. 14
Slow spin or no spin. ............................................... 15
Constant spin. ......................................................... 15
Washer stops in middle of cycle or quits after
a couple loads–intermittent. ................................. 15
Washer locks-up or binding. ................................... 16
Outer tub does not empty. ....................................... 16
Excessive vibration. ................................................ 16
Water leaking from outer tub................................... 16
Disassembly Procedures
Control Hood Assembly .......................................... 17
Control Hood End Panels........................................ 17
Electronic Control.................................................... 17
Timer....................................................................... 17
Temperature and Speed Switch .............................. 18
Pressure Switch ...................................................... 19
Rocker Switch ......................................................... 19
Graphic Panel ......................................................... 19
Loading Door .......................................................... 19
Agitator.................................................................... 20
Agitator, Drive Bell and Seal Assembly................... 20
Installing Drive Bell.................................................. 21
Service Access Panel ............................................. 22
Front Panel ............................................................. 22
Motor and Mounting Bracket ................................... 22
Pump and Belt Removal ......................................... 23
Reassembly of Pump and Belt................................ 23
Motor Disassembly ................................................. 24
Idler lever and Pulley............................................... 24
Motor Drive Belt ...................................................... 24
Motor Switch ........................................................... 24
Cabinet Top ............................................................. 25
Door Switch............................................................. 25
Mixing V alve............................................................ 25
Tub Cover and Gasket............................................ 26
Washtub and Balance Ring..................................... 26
Outer Tub................................................................ 26
Drive Pulley , Helix and Brake.................................. 27
Weldment and Bearing Assembly........................... 28
Transmission Assembly .......................................... 29
Upper Bearing Assembly ........................................ 29
Friction Ring ............................................................ 29
Appendix A
Installation Instructions (New Graphics).................A-2
Appendix B
Owner's Manual (New Graphics) ...........................B-2
Appendix C
Owner's Manual (Old Graphics).............................C-2
Amana Appliances Inc. • 2800 220thTrail • Amana, Iowa • 52204 • Printed in the U.S.A.
RS3100007 Rev . 0 2
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Important Information
Pride and workmanship go into every product to provide our customers with quality products. It is possible,
however, that during its lifetime a product may require service. Products should be serviced only by a qualified
service technician who is familiar with the safety procedures required in the repair and who is equipped with the
proper tools, parts, testing instruments and the appropriate service manual. REVIEW ALL SERVICE INFORMATION
IN THE APPROPRIATE SERVICE MANUAL BEFORE BEGINNING REPAIRS.
Important Notices for Consumers and Servicers
WARNING
To avoid risk of serious injury or death, repairs should not be attempted by an unauthorized personnel, dangerous
conditions (such as exposure to electrical shock) may result.
CAUTION
Amana will not be responsible for any injury or property damage from improper service procedures. If performing
service on your own product, assume responsibility for any personal injury or property damage which may result.
To locate an authorized servicer, please consult your telephone book or the dealer from whom you purchased this
product. For further assistance, please contact:
CONSUMER AFFAIRS DEPT. OR 1-319-622-5511 or (1-800-843-0304)
AMANA APPLIANCES, INC. CALL and ask for
AMANA, IOWA 52204 Consumer Affairs
If outside the United States contact:
AMANA
ATTN: CONSUMER AFFAIRS DEPT
AMANA, IOWA 52204, USA
Telephone: (319) 622-5511
Facsimile: (319) 622-2180
TELEX: 4330076 AMANA
CABLE: "AMANA", AMANA, IOWA, USA
Recognize Safety Symbols, Words, and Labels
DANGER
DANGER - Immediate hazards which WILL result in severe personal injury or death.
WA R N IN G
WARNING - Hazards or unsafe practices which COULD result in severe personal injury or death.
CAUTION
CAUTION - Hazards or unsafe practices which COULD result in minor personal injury or product or property
damage.
3 RS3100007 Rev . 0
!
Important Safety Information
WARNING
To reduce the risk of fire, electric shock, serious injury
or death to persons when using your washer , follow
these basic precautions:
• Read all instructions before using the washer.
• Refer to the Grounding Instructions in the
Installation Manual for the proper grounding of the
washer.
• Do not wash articles that have been previously
cleaned in, washed in, soaked in, or spotted with
gasoline, dry-cleaning solvents, or other flammable
or explosive substances as they give off vapors that
could ignite or explode.
• Do not add gasoline, dry-cleaning solvents, or other
flammable or explosive substances to the wash
water. These substances give off vapors that could
ignite or explode.
• Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for two weeks or more. Hydrogen gas is
explosive. If the hot water system has not been
used for such a period, before using a washing
machine or combination washer-dryer, turn on all
hot water faucets and let the water flow from each
for several minutes. This will release any
accumulated hydrogen gas. The gas is flammable,
do not smoke or use an open flame during this time.
• Do not allow children to play on or in the washer.
Close supervision of children is necessary when the
washer is used near children. This is a safety rule
for all appliances.
• Before the washer is removed from service or
discarded, remove the door to the washing
compartment.
• Do not reach into the washer if the wash tub is
moving.
• Do not install or store the washer where it will be
exposed to water and/or weather.
• Do not tamper with the controls.
• Do not repair or replace any part of the washer , or
attempt any servicing unless specifically
recommended in the User-Maintenance instructions
or in published user-repair instructions that you
understand and have the skills to carry out.
• To reduce the risk of an electric shock or fire, do not
use an extension cord or an adapter to connect the
washer to the electrical power source.
• Use your washer only for its intended purpose,
washing clothes.
• Always disconnect the washer from electrical supply
before attempting any service. Disconnect the
power cord by grasping the plug, not the cord.
• Install the washer according to the Installation
Instructions. All connections for water, drain,
electrical power and grounding must comply with
local codes and be made by licensed personnel
when required. Do not do it yourself unless you
know how!
• To reduce the risk of fire, clothes which have traces
of any flammable substances such as vegetable oil,
cooking oil, machine oil, flammable chemicals,
thinner , etc. or anything containing wax or chemicals
such as in mops and cleaning cloths, must not be
put into the washer . These flammable substances
may cause the fabric to catch on fire by itself.
• Do not use fabric softeners or products to eliminate
static unless recommended by the manufacturer of
the fabric softener or product.
• Keep your washer in good condition. Bumping or
dropping the washer can damage safety features. If
this occurs, have your washer checked by a
qualified service person.
• Replace worn power cords and/or loose plugs.
• Be sure water connections have a shut-off valve and
that fill hose connections are tight. Close the shut-off
valves at the end of each wash day.
• Loading door must be closed any time the washer is
in operational fill, tumble, or spin. Do not attempt to
bypass the loading door switch by permitting the
washer to operate with the loading door open.
• Always read and follow manufacturer’s instructions
on packages of laundry and cleaning aids. Heed all
warnings or precautions. To reduce the risk of
poisoning or chemical burns, keep them out of the
reach of children at all times (preferably in a locked
cabinet).
• Always follow the fabric care instructions supplied by
the garment manufacturer .
• Never operate the washer with any guards and/or
panels removed.
• Do not operate the washer with missing or broken
parts.
• Do not bypass any safety devices.
• Failure to install, maintain, and/or operate this
washer according to the manufacturer’s instructions
may result in conditions which can produce bodily
injury and/or property damage.
NOTE: The Warning and Important Safety Instructions
appearing in this manual are not meant to cover
all possible conditions and situations that may
occur. Common sense, caution and care must
be exercised when installing, maintaining, or
operating the washer.
Always contact your dealer, distributor, service agent or
the manufacturer about any problems or conditions you
do not understand.
RS3100007 Rev . 0 4
!
General Information
Model Identification
Thank you for purchasing this washer. Please read
these Installation Instructions thoroughly . This manual
provides proper maintenance information. Any
questions, call the Consumer Affairs Department at
1-800-843-0304 inside U.S.A. and 1-319-622-551 1
outside the U.S.A.
Complete registration card and promptly return. If
registration card is missing, call the Consumer Affairs
Department. Appliance can also be registered through
out website www.amana.com.
When contacting Amana Appliances, provide product
information. Product information is on the serial plate.
Record the following information.
Model Number: ___________________
Manufacturing Number: ___________________
S/N or Serial Number: ___________________
Date of Purchase: ___________________
Dealer's name and address: ___________________
___________________________________________
NOTE: Translation may sometimes cause variations in
meaning. In all cases where meaning varies, the
most accurate meaning will be the English
version of this document.
Proper Grounding and Polarization of
120 Volts Wall Outlets
For the safety of our customers and the service
technician ALL appliances have a three–prong power
cord and MUST be connected to a properly polarized
AND grounded wall outlet.
This information was written for those who do not
understand grounding and polarization of a wall outlet.
A 120 volt wall outlet must always be wired as shown
below.
Ground
L1
Neutral
Explanation
Polarization–This means that the larger slot must be
neutral and the small slot must be hot (live).
Mispolarized–The outlet is miswired so that the larger slot
is hot (live) and the smaller slot is neutral.
Grounded–This means the round hole connection is connected to earth ground through a connection to the main
power panel.
Ungrounded–The round hole connection is not complete
to earth ground and/or the main power panel.
Grounding Instructions
WARNING
• To avoid the risk of electrical shock or death, do
not alter the plug.
• Do not remove grounding prong when installing
grounded appliance in a home that does not have
three wire grounding receptacle. Under no
condition is grounding prong to be cut off or
removed. It is the personal responsibility of the
consumer to contact a qualified electrician and
have properly grounded three prong wall
receptacle installed in accordance with
appropriate electrical codes
• To avoid the risk of electrical shock or death, this
equipment must be grounded.
This equipment MUST be grounded. In the event of an
electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the
electric current. This unit is equipped with a cord having
a grounding wire with a grounding plug. The plug must
be plugged into an outlet that is properly installed and
grounded.
Consult a qualified electrician or servicer if grounding
instructions are not completely understood, or if doubt
exists as to whether the equipment is properly
grounded.
Do not use an extension cord. If the product power cord
is too short, have a qualified electrician install a threeslot receptacle. This unit should be plugged into a
separate 60 hertz circuit with the electrical rating as
shown in the appropriate drawing. Models operate with a
120 supply voltage.
Neutral
side
Round
grounding
115±12
V.A.C.
115±12
V.A.C.
0
V.A.C.
prong
5 RS3100007 Rev. 0
General Information
General Operation Definition
The cycle begins with a wash fill. The water temperature
is determined by the temperature selector. While water
fills the washtub, a column of air is trapped in the
pressure bulb and hose. Air pressure continues to
increase as the washtub fills with water until the
pressure is enough to activate the pressure switch.
Pressure switch then causes the wash fill to stop and
agitation to begin. However, the loading door must be
closed for the washer to agitate or spin.
The washer uses a reversing type motor, a special drive
belt and an idler assembly . Idler assembly applies
tension to the outside of the drive belt.
During agitation, the motor runs in a counterclockwise
direction. The spring tension on the idler pulley applies
tension required to reduce the slack on the drive belt
and maintain maximum belt to motor pulley contact.
This eliminates belt slippage and ensures an efficient
wash action, even with extra large loads.
The belt drives the transmission drive pulley in a
counterclockwise direction. The pulley drives the helix
which is attached to the input shaft of the transmission.
This causes the input shaft to turn inside of a roller
clutch which is pressed into the transmission cover.
This roller clutch acts as a bearing in a counterclockwise
direction allowing the transmission gears to operate.
The transmission’s rack and pinion gear design
produces a 210° agitation stroke at the output shaft of
the transmission which drives the agitator. The brake
assembly remains locked during the agitation mode
since no pressure is applied to it by the transmission
drive pulley .
Temperature
switch
Pressure
switch
After the wash agitation is completed, the timer
advances into the first spin. During spin, the motor
reverses turning in a clockwise direction to spin the
water out of the washtub. The combination of water,
washtub and load weight cause the drive belt tension on
the idler side of the belt to overtake the idler spring
pressure allowing the belt to slack on the opposite side.
This reduces the belt to pulley contact and allows
slipping between the belt and pulley .
As water is removed by the direct drive pump and the
momentum of the washtub increases, the idler spring
tension gradually overcomes the belt tension removing
the belt slack. This eventually increases the belt to
pulley contact until maximum spin speed is achieved.
The drive pulley turns clockwise riding up the ramps of
the helix, exerting pressure on the brake and forcing it to
release from brake pads. The helix drives the input shaft
of the transmission, and when the input shaft turns in a
clockwise direction the roller clutch locks onto the shaft
causing the entire transmission assembly to turn. None
of the gears in the transmission are operating at this
time. The hub of the washtub is attached to the
transmission tube and rotates with the transmission
assembly . The centrifugal force created by the spinning
washtub causes water to be extracted from the clothes.
Water is introduced during the first spin to “SPRAY” the
garments and remove suds from them. The initial spin is
followed by rinse agitation to rinse away any detergent
residue. The washer fills and then agitates like the wash
portion of the cycle. Following rinse agitation, a final spin
extracts the rinse water from the clothes preparing them
for the dryer .
Washtub
Transmission
Motor
RS3100007 Rev . 0 6
Timer
Mixing
valve
Agitator
Plastic
outer
tub
Pump
Component Testing Information
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
Illustration Component Test Procedure Results
Rocker switch
(Extra Rinse)
Measure resistance of switch
positions:
Closed (ON position)
Open (OFF position)
Continuity >1
Infinite 1 M
Ω
Ω
Indicator light Measure voltage at indicator light. If line voltage is present and light does
Signal switch Measure resistance of the switch
Temperature switch Disconnect wires from component to
2
1
L2
L1
Speed switch Disconnect wires from component to
2
C
turned to LOUD position.
properly measure the resistance of the
component.
Place switch in the following positions
and measure across the terminals
below:
Hot / Cold L1-2
Warm / Warm L1-1, L1-2, L2-2
Warm / Cold L1-1, L1-2, 1-2
Cold / Cold L1-1
properly measure the resistance of the
component.
Place switch in the following positions
and measure across the terminals
shown below:
L2-1, L2-L1, 1-2
not work replace light.
If no voltage is present at indicator light
check wiring.
Nominal 1155 Ω ± 5%
>1
Ω
>1
Ω
>1
Ω
>1
Ω
L1
L2
Reg / Fast L1-C, L2-C
Reg /Slow L1-C, L2-2
Gentle / Fast L1-2, L2-C
Gentle / Slow L1-2, L2-2
Mixing valve Measure resistance of terminals on
each valve.
Resistance across each valve.
Timer Verify input and output voltage is
present.
>1
Ω
>1
Ω
>1
Ω
>1
Ω
Approximately 1000 Ω ± 10%
Refer to specific model Technical Sheet
for timing sequence chart and functional
description of the component.
RS3100007 Rev. 07
Component Testing Information
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
Illustration Component Test Procedure Results
Pressure switch Do not disconnect the pressure
2
1
3
hose from pressure switch to
perform measurements.
Measure resistance across the
following terminals on the pressure
switch:
Terminal 1 to 2
Terminal 1 to 3
Refer to wiring diagram/schematic for
correct contacts.
Continuity (no pressure)
Continuity (pressure)
Motor Three types of motors
Drain pump Verify drain pump is not clogged or
Brake pad If washtub does not stop spinning
Transmission
assembly
One speed
Two speed
Three speed
damaged.
within seven second after opening
loading door (no load).
If brake pads makes noises.
Two type of transmissions:
640 rpm
710 rpm
See following section “Internal Motor
Diagram and Schematic” for correct
wiring contacts.
Remove clog and verify proper operation.
Replace drain pump if damaged.
Replace all three brake pads.
Apply a thin layer of silicone on pads, see
Service Bulletin “ASQ−213−B“
Externally identical, must be identified by
part number.
If transmission locks-up during agitate cyle,
replace.
Drive belt Two type of drive belts:
Lid switch−SPST
640 rpm
710 rpm
There are two different types of
pulley sizes as well.
Disconnect wire terminals from
switch.
Test terminals with switch closed.
Test terminals with switch open.
RS3100007 Rev. 0 8
Refer to “Parts Manual”, to verify which
drive belt and pulley is required.
Continuity >1
Infinite 1 M
Ω
Ω
Internal Motor Diagram and Schematic
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
Wire harness
connection
block
White
Brown
Blue
R
R
Yellow
G
W
P
BU
Y
R
BR
W
Red
RUN
START
Y
BU
BR
Red
White
Brown
Blue
Yellow
4P M
Yellow
Overload
protector
Aux.
Motor Assembly
(one speed motor)
RS3100007 Rev. 09
Internal Motor Diagram and Schematic
!
T
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
Wire harness
connection
block
White
Brown
Blue
R
Yellow
Violet
STAR
P
BU
Y
BR
W
Red
RUN
R
P
White
Brown
Yellow
Overload
protector
Motor Assembly
(two speed motor)
RS3100007 Rev. 0 10
G
W
Yellow
Aux.
BR
Y
BU
4P M
6P M
Red
Violet
Blue
Internal Motor Diagram and Schematic
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
G
W
W-BK
BU
Y
OR
R
BK
V
White
R
Yellow
OR
W
WHITE
White/Black
START
RUN
G
BU
Y
4P MAIN
YEL
Black
Blue
W-BK
BK
V
BLU
WHT
-BLK
BLK
PROT
W/OR
PLUG
W/V
8P MAIN
6P MAIN
AUX
Motor Assembly
(three speed motor)
RS3100007 Rev. 011
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
1. No hot water.
Possible Cause Result
Hot water supply faucet is closed. Open faucet.
Water supply is cold. Check water heater
Verify hot water hose is connected to hot side of inlet valve.
Kinked hot water inlet hose. Straighten or replace hose.
Clogged mixing valve screens, or screens in
inlet hose closes to supply faucet.
Clogged pressure hose. Remove and clean or replace hose
Failed pressure switch. Test switch and replace if failed.
Failed temperature switch. Test switch and replace if failed.
Failed hot water side of mixing valve solenoid. Test solenoid and replace if failed.
Failed timer. Test timer and replace if failed.
Failed electronic control. Test electronic control and replace if failed.
Broken, loose, shorted or incorrect wiring. Refer to appropriate wiring diagram.
Disconnect inlet hose and clean or replace screen.
2. No cold water.
Possible Cause Result
Cold water supply faucet is closed. Open faucet.
Kinked hot water inlet hose. Straighten or replace hose.
Clogged mixing valve screens, or screens in
inlet hose closes to supply faucet.
Clogged pressure hose. Remove and clean or replace hose
Failed pressure switch. Test switch and replace if failed.
Failed temperature switch. Test switch and replace if failed.
Failed cold water side of mixing valve solenoid. Test solenoid and replace if failed.
Failed timer. Test timer and replace if failed.
Failed electronic control. Test electronic control and replace if failed.
Broken, loose, shorted or incorrect wiring. Refer to appropriate wiring diagram.
3. No warm water.
Possible Cause Result
No hot water.
No cold water.
Failed mixing valve. Test mixing valve and replace if failed.
Disconnect inlet hose and clean or replace screen.
No Hot Water
See “
No Cold Water
See “
” chart.
” chart.
RS3100007 Rev. 012
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
4. Water fill does not stop at proper level.
Possible Cause Result
Failed pressure switch. Test switch and replace if failed.
Air leak in pressure hose Replace pressure hose.
Water in pressure hose. Blow air through hose to remove water.
Broken, weak, or missing mixing valve
armature spring.
Sediment on or under mixing valve diaphragm,
failed diaphragm, or armature binding in
armature guide.
A siphoning action started in washer will cause
water to be siphoned from washer during cycle.
Caused by drain hose being lower than washer
cabinet top.
Failed electronic control. Test electronic control and replace if failed.
Broken, loose, shorted or incorrect wiring. Refer to appropriate wiring diagram.
Replace mixing valve.
Replace mixing valve.
Install No. 526P3 Siphon Break Kit. Provide an air gap around
drain hose and drain receptacle. Install No. 36878 Standpipe
Adapter.
5. Timer does not advance.
Possible Cause Result
Timer is designed to pause during fill periods.
Some cycles have pause (delicate cycle).
Loading door is open. Close loading door. Loading door MUST be closed anytime the
Washer will not fill. Timer pauses until pressure switch is satisfied.
Verify washer is not siphoning during ri nse
cycle.
Failed timer. Test timer and replace if failed.
Broken, loose, shorted, or incorrect wiring. Refer to appropriate wiring diagram.
6. Motor does not operate.
Possible Cause Result
Power cord not plugged in, blown fuse or
tripped circuit breaker at circuit panel.
Loading door not closed or failed switch. Close door or test switch and replace if failed.
Motor overload protector has cycled. Wait two to three minutes for overload protector to reset. If
Binding in upper or lower motor bearings. Remove belt and determine if motor shaft will spin. Replace
Motor is dead, electrical power is present. Test motor switch and windings.
Motor start functions fail or motor only hums. Test motor start switch and start windings.
Timer improperly set. Reset timer or try another cycle.
Failed timer. Test timer and replace if failed.
Failed electronic control. Test electronic control and replace if failed.
Broken, loose, shorted or incorrect wiring. Refer to appropriate wiring diagram.
Allow completion of fill period.
washer is set to agitate or spin.
Install No. 526P3 Siphon Break Kit.
Verify electrical power is present at outlet and unit is plugged in.
There is no internal fuse in the washer.
overload protector cycles repeatedly, see following chart.
motor if shaft is locked up.
RS3100007 Rev. 0 13
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
7. Washer smokes, overheats, and cycles on overload protector or switch actuator kicks in and out.
Possible Cause Result
Belt is tacky and does not allow proper
slipping.
Belt tension is too tight and does not allow
proper slipping.
Motor start functions fail. Test switch functions.
Bind in water pump. Replace pump.
Brake pads are binding. Free binding pads or replace pads.
Brake, transmission or motor have locked up
and will not turn.
Failed timer. Test timer and replace if failed.
Incorrect voltage. Contact local utility company, or have a qualified electrician
8. No agitation.
Possible Cause Result
Failed timer. Timer is designed to pause
(SOAK) during DELICATE cycle.
Failed pressure switch. Test switch and replace if failed.
Loose or broken drive belt. Adjust or replace drive belt.
Failed transmission assembly. Replace failed transmission assembly.
Sheared motor pulley roll pin. Remove drive motor and replace roll pin and any other damaged
Motor overload protector has cycled. Wait two to three minutes for overload protector to reset. If
Bind in water pump. Replace pump.
Loading door not closed or failed switch. Close door or test switch and replace if failed.
Failed timer. Test timer and replace if failed.
Failed electronic control. Test electronic control and replace if failed.
Broken, loose, shorted or incorrect wiring. Refer to appropriate wiring diagram.
Check belt and replace if failed.
Verify idler spring is properly connected.
Verify proper belt and pulley are inst alled.
Verify all components move freely. Correct binding component.
check power supply voltage.
Test timer and replace if failed.
components.
overload protector cycles repeatedly, see following chart.
9. Constant agitation.
Possible Cause Result
Failed timer. Test timer and replace if failed.
Failed electronic control. Test electronic control and replace if failed.
Shorted or incorrect wiring. Refer to appropriate wiring diagram.
RS3100007 Rev. 014
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
10. Slow spin or no spin.
Possible Cause Result
Some model washers, timer is programmed for
SLOW spin in DELICATE cycle regardless of
action switch setting.
Loading door not closed or failed switch. Close door or test switch and replace if failed.
Bind in water pump. Replace pump.
Loose or broken drive belt. Adjust or replace drive belt.
Oil on drive belt. Replace drive belt
Sheared motor pulley roll pin. Remove drive motor and replace roll pin and any other damaged
Motor overload protector has cycled. Wait two to three minutes for overload protector to reset. If
No clearance or stuck brake pads. Free sticky brake pads or replace brake pads.
Failed transmission assembly. Replace failed transmission assembly.
Failed timer. Test timer and replace if failed.
Failed electronic control. Test electronic control and replace if failed.
Broken, loose, shorted or incorrect wiring. Refer to appropriate wiring diagram.
Use a different cycle.
components.
overload protector cycles repeatedly, see following chart.
11. Constant spin.
Possible Cause Result
Washtub does not stop spinning within seven
seconds after loading door is open.
Excessive wear on brake pads, or missing
brake pads.
Failed timer. Test timer and replace if failed.
Failed electronic control. Test electronic control and replace if failed.
Broken, loose, shorted or incorrect wiring. Refer to appropriate wiring diagram.
12. Washer stops in middle of cycle or quits after a couple loads intermittent.
Possible Cause Result
Belt is tacky and does not allow proper
slipping.
Belt tension is too tight and does not allow
proper slipping.
Motor overload protector has cycled. Wait two to three minutes for overload protector to reset. If
Brake, transmission or motor have locked up
and will not turn.
Motor switch functions fail. Test switch functions.
Failed timer. Test timer and replace if failed.
Broken, loose, shorted or incorrect wiring. Refer to appropriate wiring diagram.
Replace brake pads.
Tighten Helix Bolt if loose.
Replace brake pads.
Check belt and replace if failed.
Verify idler spring is properly connected.
Verify proper belt and pulley are inst alled.
overload protector cycles repeatedly, see following chart.
Verify all components move freely. Correct binding component.
RS3100007 Rev. 0 15
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
13. Washer locks-up or binding.
Possible Cause Result
Excessive drive belt tension. Replace drive belt and/or idler spring.
Bind in upper or lower bearing. Replace bearing.
Bind in water pump. Replace pump.
Bind in transmission. Replace transmission.
Brake pads are binding. Free binding pads or replace pads.
Incorrect voltage. Contact local utility company, or have a qualified electrician
check power supply voltage.
14. Outer tub does not empty.
Possible Cause Result
Kinked drain hose. Straighten drain hose.
Failed water pump. Replace water pump.
Obstruction in outer tub outlet hose. Remove obstruction.
15. Excessive vibration.
Possible Cause Result
Washer is not properly leveled. Adjust leveling legs for proper leveling.
Unbalance load in the tub. Stop washer, redistribute load and restart the washer.
Broken or disconnected centering springs. Connect or replace centering springs.
Washer is installed on weak, “spongy”,
carpeted or built-up floor.
Loose or damaged leveling legs. Tighten or replace leveling legs.
Damage base (wash was dropped). Replace base assembly.
Lubricant on pivot dome or broken friction ring. Remove lubricant and replace damage components.
Liquid filled balance ring leaking. Replace balance ring.
Shipping plug not removed. Remove shipping plug.
Rubber feet not installed. Install rubber feet.
16. Water leaking from outer tub.
Possible Cause Result
Water seal leaking on outer tub. Replace hub and seal kit assembly.
Hole in outer tub. Replace outer tub.
Pressure hose or accumulator leaking. Replace hose and/or accumulator.
Outer tub cover gasket leaking. Replace gasket.
Tub-to-pump hose leaking at clamp. Tighten hose clamp.
Obstruction in drain causing water to over f lo w
over tub cover.
Relocate washer, or support floor to eliminate weak or “spongy”
condition.
Remove obstruction in drain hose.
RS3100007 Rev. 016
Disassembly Procedures
!
WARNING
To avoid risk of electrical shock, personal injury, or
death, disconnect power to unit before servicing.
NOTE: When reference is made to directions (right or
left) in this manual, it is from operator’s position
facing front of washer.
NOTE: To avoid damaging or scratching the surface a
soft cloth should be placed over the top of the
unit.
Control Hood Assembly
1. Remove screws securing control hood assembly to
control hood rear panel.
Hood
attaching
screws
2. Rotate hood assembly forward.
Electronic Control
1. Loosen control hood assembly, see “Control Hood
Assembly” procedure steps 1 through 3.
2. Disconnect wires from electronic control.
3. Remove screws securing electronic control to control
mounting plate.
4. Reverse procedure to reassemble.
NOTE: When removing or installing an electronic
control, handle control board by the edges to
prevent damaging control.
NOTE: See appropriate wiring diagram when rewiring
components.
Timer
1. Loosen control hood assembly, see “Control Hood
Assembly” procedure steps 1 and 2.
2. Remove timer knob from timer shaft by pulling black
plastic tab located on the back of timer outward to
release knob, then remove timer knob skirt.
NOTE: Slide a soft cloth under the knob skirt, wrapping
the entire skirt and pull gently away from the
control panel.
EMERSON
R
R
R
C
R
Knob
shaft
Black
plastic
tab
Pivot
hood
Securing
screw
Plastic tab
marked 1
forward
3. Remove screws securing timer to control hood
mounting plate.
4. Disconnect wire harness terminal plug from timer by
lifting locking tab and pulling terminal plug away from
3. Remove bottom of control hood from clips located on
cabinet top.
4. Disconnect wires from components and carefully
remove components from control hood assembly .
5. Reverse procedure to reassemble.
NOTE: See appropriate wiring diagram when rewiring
components.
timer.
5. Lift plastic tab marked 1 located above securing
screw and sliding timer to the side releasing tabs
securing timer to control hood mounting plate.
6. Reverse procedure to reassemble.
NOTE: To avoid an open circuit, DO NOT pull on
terminal block wires when removing blocks from
timer as this could damage wires or terminal
crimping.
Control Hood End Panels
• Remove screws securing end panels to control
mounting plate.
17 RS3100007 Rev . 0
Disassembly Procedures
!
!
p
p
p
p
(
)
p
g
p
p
p
(rig
)
WARNING
To avoid risk of electrical shock, personal injury, or
death, disconnect power to unit before servicing.
Before attaching wire harness terminal blocks to timer,
verify all male terminals on timer are straight and are
capable of accepting terminals from wire harness
terminal blocks.
NOTE: When installing timer, verify timer is installed
correctly and is securely mounted to control
mounting plate.
CAUTION
To avoid risk of timer damage, do not allow timer to be
struck on the corners, edges of frame, or on timer
shaft.
To
cover
Screw
End
anel
left side
Screw
Control
knob
Temperature and Speed Switch
1. Loosen control hood assembly, see “Control Hood
Assembly” procedure steps 1 and 2.
2. Slide a soft cloth under the knob, wrapping the entire
knob and pull gently away from the control panel.
3. Disconnect wires from switch terminals.
4. From the front, press inward on black plastic tabs
next to the switch shaft and rotate switch to release
switch from control hood mounting plate.
5. Reverse procedure to reassemble.
NOTE: See appropriate wiring diagram when rewiring
components.
Screws
erature
Tem
switch
Pressure
switch
Screw
eed
S
switch
Timer
Rocker
switch
Timer
Timer
knob
Graphic
anel
RS3100007 Rev . 0 18
knob
skirt
Screw
Typical Control Panel Assembly
Ground
cli
Control
mountin
plate
Hold-down
cli
Control hood
rear
anel
Screw
Screw
End panel
ht side
Screw
Disassembly Procedures
!
WARNING
To avoid risk of electrical shock, personal injury, or
death, disconnect power to unit before servicing.
Pressure Switch
1. Loosen control hood assembly, see “Control Hood
Assembly” procedure steps 1 and 2.
2. Disconnect wires and plastic hose from pressure
switch.
3. Remove screws securing pressure switch to control
hood mounting plate.
4. Reverse procedure to reassemble.
NOTE: See appropriate wiring diagram when rewiring
components.
NOTE: Before connecting hose to pressure switch,
blow air through pressure hose to remove any
condensation that may have accumulated in the
hose.
Rocker Switch
1. Loosen control hood assembly, see “Control Hood
Assembly” procedure steps 1 and 2.
2. Disconnect wire terminals from switch.
3. Squeeze plastic tabs located on top and bottom of
switch and push switch out through the front of
control panel.
4. Reverse procedure to reassemble.
Graphic Panel
1. Remove all knobs from switches.
2. Loosen control hood assembly, see “Control Hood
Assembly” procedure steps 1 and 2.
3. Disconnect wires from components and carefully
remove components from control hood assembly ,
see component removal procedure listed earlier .
4. Remove screws securing top cover to control
mounting plate and remove top cover .
5. Remove screws securing end panels (each side) and
remove end panels.
6. Remove grounding clip secured to metal tab on
graphic panel.
7. Bend tabs on graphic panel (located inside of control
hood) straight out towards the rear .
8. Remove graphic panel from front of control mounting
plate.
9. Reverse procedure to reassemble.
NOTE: See appropriate wiring diagram when rewiring
components.
Loading Door
1. Open loading door .
2. Remove screws securing left hinge to door and
remove hinge.
Loading
door
Hinge
attaching
screws
Hinge
attaching
screws
Hinge
(right side)
Hinge
(left side)
3. Raise loading door to a vertical position, disengage
loading door from loading door clip by swing left side
of door toward front of washer.
Loading
door
4. Rotate loading door so door is upside down.
19 RS3100007 Rev . 0
Disassembly Procedures
!
WARNING
Loading
door
5. Maneuver loading door from washer cabinet top.
Loading
door
To avoid risk of electrical shock, personal injury, or
death, disconnect power to unit before servicing.
NOTE: Hooks must be positioned 180° from each other,
and must be placed under base of agitator near
agitator vane for greater stability . If hooks are
placed between the vane area, agitator damage
may occur .
3. Using a rocking motion (side-to-side) carefully lift
agitator up off drive bell.
4. To reassemble place agitator on top of drive bell.
Slowly rotate agitator until fingers on underside of
agitator line up with large slots on drive bell.
5. A sharp blow on top of agitator, with the palm of your
hand, will force agitator down onto drive bell,
allowing fingers on underside of agitator to lock
under bottom edge of drive bell.
NOTE: Do not push agitator onto drive bell any further
than necessary .
Agitator, Drive Bell and Seal Assembly
6. Remove screws securing right hinge and remove
loading door.
7. Reverse procedure to reassemble.
Agitator
1. Open loading door .
2. Remove agitator by placing hands under agitator lip
and pull upward, if agitator is stuck or stubborn use
two agitator hooks, No. 254P4P, under bottom edge
of agitator.
Agitator
hooks
NOTE: If water is present in washtub, remove water
before attempting to remove drive bell.
1. Remove agitator, see “Agitator” procedure.
2. Remove plug and 7/16" bolt from top of drive bell.
3. Using care pry drive bell upward of f transmission
shaft.
4. Remove old seal from hub assembly by:
a. Placing a flat bladed screwdriver between bottom
edge of seal and hub.
b. Using washtub bolts as a pry area, pop of f lower
seal bead.
c. Grasping bottom of seal and pulling straight up
freeing upper seal bead.
Hex
nut
Hub
assembly
Transmission
output sha ft
Washer
RS3100007 Rev . 0 20
Hub
shoulder
5. Clean all foreign material from seal mounting area of
hub assembly , bronze bearing and washer.
6. Lubricate new seal with liquid soap or soapy water to
aid in assembly of seal onto hub.
Bronze
bearing
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